sales manager

restaurant manager

operations executive

storekeeper

commercial manager

store operations manager

CONFIDENCIAL

<div>
 
 
 JOB PROFILE
 
 &nbsp;
 
 
 
 Job Title:
 
 Area Manager - UAE&nbsp;
 
 
 
 Department:
 
 Retail Operations&nbsp;
 
 
 
 Reports to:
 
 Operations Manager&nbsp;
 
 
 
 Direct Reports:
 
 Store Managers (8-12 locations)&nbsp;
 
 
 
 Territory:
 
 Defined UAE region (North, Central, or Western)&nbsp;
 
 
 
 Location:
 
 UAE-based (Dubai, Abu Dhabi, or Sharjah depending on territory)&nbsp;
 
 
 &nbsp;
 
 
 
 Job Purpose
 
 &nbsp;
 
 
 Lead, develop, and support store managers across your UAE territory to deliver exceptional customer experiences, achieve sales targets, and maintain operational excellence. You will be a visible, hands-on field leader who spends the majority of your time in stores coaching teams, driving performance, and ensuring consistent execution of brand standards.&nbsp;
 
 
 Working closely with the Operations Manager, you will receive regular coaching and support while maintaining day-to-day responsibility for your territory's commercial performance and operational compliance.&nbsp;
 
 
 
 
 
 
 Success Measures:
 
 Sales achievement, operational compliance scores, customer experience metrics, team development, and consistent brand execution across all locations in your territory.&nbsp;
 
 
 
 
 
 
 
 Key Responsibilities&nbsp;
 
 
 
 
 
 
 
 
 Store Leadership &amp; Performance Management (80% Field-Based)
 
 &nbsp;
 
 <ul>
 <li>
 Conduct regular store visits (minimum 4 days per week in stores)&nbsp;
 </li>
 <li>
 Coach and develop store managers to improve performance&nbsp;
 </li>
 <li>
 Hold store managers accountable for sales, service, and operational standards&nbsp;
 </li>
 <li>
 Conduct monthly 1-on-1 performance reviews with each store manager&nbsp;
 </li>
 <li>
 Provide real-time feedback and implement immediate improvements during visits&nbsp;
 </li>
 <li>
 Build strong relationships with store management teams&nbsp;
 </li>
 <li>
 Create positive, motivating environment that drives results&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Commercial Performance &amp; Sales
 
 &nbsp;
 
 <ul>
 <li>
 Drive sales performance across all stores to meet/exceed targets&nbsp;
 </li>
 <li>
 Analyse sales data and identify opportunities for improvement&nbsp;
 </li>
 <li>
 Implement promotional campaigns and seasonal initiatives effectively&nbsp;
 </li>
 <li>
 Ensure optimal product availability and merchandising standards&nbsp;
 </li>
 <li>
 Monitor competitor activity and market trends&nbsp;
 </li>
 <li>
 Work with store managers on local area marketing opportunities&nbsp;
 </li>
 <li>
 Manage store P&amp;L performance within budget parameters&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence &amp; Compliance
 
 &nbsp;
 
 <ul>
 <li>
 Ensure 100% compliance with company policies, procedures, and brand standards&nbsp;
 </li>
 <li>
 Conduct operational audits and implement corrective actions&nbsp;
 </li>
 <li>
 Maintain health and safety standards across all locations&nbsp;
 </li>
 <li>
 Oversee inventory management, stock control, and loss prevention&nbsp;
 </li>
 <li>
 Ensure proper utilisation of company systems (CUBES, reporting tools)&nbsp;
 </li>
 <li>
 Implement visual merchandising and store presentation standards&nbsp;
 </li>
 <li>
 Monitor and improve operational efficiency&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Team Development &amp; Recruitment
 
 &nbsp;
 
 <ul>
 <li>
 Develop store manager capabilities through structured coaching&nbsp;
 </li>
 <li>
 Identify training needs and create development plans&nbsp;
 </li>
 <li>
 Support recruitment and selection of store-level management&nbsp;
 </li>
 <li>
 Conduct induction and onboarding for new store managers&nbsp;
 </li>
 <li>
 Create succession planning for management positions&nbsp;
 </li>
 <li>
 Provide mentoring and career development guidance&nbsp;
 </li>
 <li>
 Foster culture of continuous learning and improvement&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 &nbsp;
 
 <ul>
 <li>
 Ensure exceptional customer service standards across all stores&nbsp;
 </li>
 <li>
 Monitor customer feedback and implement improvements&nbsp;
 </li>
 <li>
 Drive product knowledge and educational toy expertise in teams&nbsp;
 </li>
 <li>
 Address customer complaints and escalations appropriately&nbsp;
 </li>
 <li>
 Ensure stores deliver brand promise consistently&nbsp;
 </li>
 <li>
 Create memorable shopping experiences for families&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Communication
 
 &nbsp;
 
 <ul>
 <li>
 Attend weekly 1-on-1 coaching sessions with Operations Manager&nbsp;
 </li>
 <li>
 Participate in monthly business review meetings&nbsp;
 </li>
 <li>
 Collaborate with other UAE Area Managers to share best practices&nbsp;
 </li>
 <li>
 Work effectively with head office support teams (HR, Finance, IT, Marketing)&nbsp;
 </li>
 <li>
 Provide timely reporting on territory performance&nbsp;
 </li>
 <li>
 Escalate issues appropriately and seek support when needed&nbsp;
 </li>
 <li>
 Represent the field perspective in company initiatives&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 Essential Requirements
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 Experience &amp; Background
 
 &nbsp;
 
 
 &checkmark; 4-6 years multi-site retail management experience&nbsp;
 
 
 &checkmark; Proven track record managing store managers/supervisors&nbsp;
 
 
 &checkmark; Experience in fast-paced, customer-focused retail environment&nbsp;
 
 
 &checkmark; Strong commercial results and sales improvement achievements&nbsp;
 
 
 &checkmark;
 
 UAE retail experience essential
 
 &nbsp;
 
 
 &checkmark; Toys, fashion, lifestyle, or similar retail sectors preferred&nbsp;
 
 
 
 
 
 
 Leadership &amp; People Skills
 
 &nbsp;
 
 
 &checkmark; Strong coaching and mentoring capabilities&nbsp;
 
 
 &checkmark; Ability to build rapport and positive relationships quickly&nbsp;
 
 
 &checkmark; Performance management experience with constructive feedback approach&nbsp;
 
 
 &checkmark; Team development focus with track record of growing talent&nbsp;
 
 
 &checkmark; Comfortable managing people managers&nbsp;
 
 
 &checkmark; Motivational leadership style&nbsp;
 
 
 
 
 
 
 Commercial &amp; Operational Skills
 
 &nbsp;
 
 
 &checkmark; Strong commercial acumen and sales-driving ability&nbsp;
 
 
 &checkmark; Understanding of retail KPIs and performance metrics&nbsp;
 
 
 &checkmark; Experience managing store budgets and controlling costs&nbsp;
 
 
 &checkmark; Solid grasp of inventory management and loss prevention&nbsp;
 
 
 &checkmark; Attention to detail on operational compliance&nbsp;
 
 
 &checkmark; Practical problem-solving approach&nbsp;
 
 
 
 
 
 
 Communication &amp; Interpersonal
 
 &nbsp;
 
 
 &checkmark;
 
 Very good English
 
 (written &amp; verbal) - essential for reporting&nbsp;
 
 
 &checkmark; Comfortable presenting to groups and conducting training&nbsp;
 
 
 &checkmark; Ability to give constructive feedback effectively&nbsp;
 
 
 &checkmark; Strong listening skills and empathy&nbsp;
 
 
 &checkmark; Cross-cultural communication capability&nbsp;
 
 
 &checkmark; Professional presence representing the brand&nbsp;
 
 
 
 
 
 
 Technical &amp; Practical
 
 &nbsp;
 
 
 &checkmark; Proficiency in retail systems and MS Office&nbsp;
 
 
 &checkmark; Strong organisational skills managing multiple locations&nbsp;
 
 
 &checkmark; Valid UAE driving license&nbsp;
 
 
 &checkmark; Comfortable with regular travel across territory&nbsp;
 
 
 &checkmark; Ability to work flexible hours including weekends when required&nbsp;
 
 
 
 
 
 
 Personal Attributes
 
 &nbsp;
 
 
 &checkmark; Field-focused approach (energised by store visits, not desk work)&nbsp;
 
 
 &checkmark; Collaborative team player&nbsp;
 
 
 &checkmark; Receptive to coaching and feedback from Operations Manager&nbsp;
 
 
 &checkmark; Self-motivated with ability to work independently day-to-day&nbsp;
 
 
 &checkmark; Resilient and positive under pressure&nbsp;
 
 
 &checkmark; Genuine passion for retail and customer service&nbsp;&nbsp;
 
 
 
 
 
 
 Desirable Requirements
 
 &nbsp;
 
 <ul>
 <li>
 Experience working with international retail brands&nbsp;
 </li>
 <li>
 Understanding of franchise retail operations&nbsp;
 </li>
 <li>
 Previous exposure to toy retail or children's products&nbsp;
 </li>
 <li>
 Experience with UK retail standards&nbsp;
 </li>
 <li>
 Additional languages (Arabic) beneficial&nbsp;
 </li>
 <li>
 Formal retail management qualification&nbsp;
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Key Performance Indicators
 
 
 
 &nbsp;
 
 
 
 
 Sales &amp; Commercial Performance
 
 &nbsp;
 
 <ul>
 <li>
 Sales achievement vs target (individual stores and territory total)&nbsp;
 </li>
 <li>
 Like-for-like sales growth&nbsp;
 </li>
 <li>
 Average transaction value and items per transaction&nbsp;
 </li>
 <li>
 Conversion rates and customer count&nbsp;
 </li>
 <li>
 Mystery shopper scores&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence
 
 &nbsp;
 
 <ul>
 <li>
 Operational compliance audit scores (target &gt;85%)&nbsp;
 </li>
 <li>
 Health and safety compliance&nbsp;
 </li>
 <li>
 Stock accuracy and shrinkage control&nbsp;
 </li>
 <li>
 Visual merchandising and store standards scores&nbsp;
 </li>
 <li>
 System utilisation and reporting accuracy&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Team Development
 
 &nbsp;
 
 <ul>
 <li>
 Store manager performance ratings&nbsp;
 </li>
 <li>
 Team retention rates in your territory&nbsp;
 </li>
 <li>
 Training completion rates&nbsp;
 </li>
 <li>
 Succession pipeline strength&nbsp;
 </li>
 <li>
 Employee engagement scores&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 &nbsp;
 
 <ul>
 <li>
 Customer satisfaction scores&nbsp;
 </li>
 <li>
 Customer complaint resolution&nbsp;
 </li>
 <li>
 Brand standards consistency&nbsp;
 </li>
 <li>
 Net Promoter Score (NPS)&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Personal Effectiveness
 
 &nbsp;
 
 <ul>
 <li>
 Store visit completion (minimum 5 days/week in field)&nbsp;
 </li>
 <li>
 Report submission timeliness and quality&nbsp;
 </li>
 <li>
 Responsiveness to Operations Manager guidance&nbsp;
 </li>
 <li>
 Collaboration with other AMs and head office&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Reporting &amp; Accountability
 
 &nbsp;
 
 
 
 
 
 
 Daily
 
 &nbsp;
 
 <ul>
 <li>
 Store visit reports documenting observations, actions, and follow-ups&nbsp;
 </li>
 <li>
 Real-time communication of critical issues to Operations Manager&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Weekly
 
 &nbsp;
 
 <ul>
 <li>
 Territory performance summary with key metrics&nbsp;
 </li>
 <li>
 1-on-1 coaching session with Operations Manager&nbsp;
 </li>
 <li>
 Update on actions from previous week&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Monthly
 
 &nbsp;
 
 <ul>
 <li>
 Comprehensive business review for territory&nbsp;
 </li>
 <li>
 Store manager 1-on-1 performance reviews (all stores)&nbsp;
 </li>
 <li>
 Development plan updates for each store manager&nbsp;
 </li>
 <li>
 Cost and budget review&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Quarterly
 
 &nbsp;
 
 <ul>
 <li>
 Territory strategic review with Operations Manager&nbsp;
 </li>
 <li>
 Talent and succession planning update&nbsp;
 </li>
 <li>
 Major initiatives and improvement projects review&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Working Arrangements
 
 &nbsp;
 
 
 
 
 
 
 Time Allocation:
 
 &nbsp;
 
 <ul>
 <li>
 80% field-based (store visits, coaching, operational support)&nbsp;
 </li>
 <li>
 20% office/home-based (reporting, planning, meetings)&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Typical Week:
 
 &nbsp;
 
 <ul>
 <li>
 Tuesday-Saturday: Store visits across territory&nbsp;
 </li>
 <li>
 Monday: Office work, reporting, 1-on-1 with Operations Manager&nbsp;
 </li>
 <li>
 Occasional weekends during peak periods&nbsp;
 </li>
 </ul>
 
 
 
 
 
 Travel:
 
 Regular travel across assigned territory (daily commute to different stores)&nbsp;
 
 
 
 
 
 
 Hours:
 
 Full-time with flexibility for store trading hours and peak periods&nbsp;
 
 
 
 Base Location:
 
 Will be assigned based on territory (Dubai/Abu Dhabi)&nbsp;
 
 
 &nbsp;
 
 
 
 Territory Structure
 
 &nbsp;
 
 
 Your territory will typically include:&nbsp;
 
 
 
 Store Portfolio:
 
 &nbsp;
 
 <ul>
 <li>
 8-12 retail locations (mix of The Entertainer and Early Learning Centre)&nbsp;
 </li>
 <li>
 Various store formats (mall locations, concessions)&nbsp;
 </li>
 <li>
 Different trading characteristics and performance levels&nbsp;
 </li>
 </ul>
 
 
 Geographic Scope:
 
 &nbsp;
 
 <ul>
 <li>
 Concentrated within one UAE region for manageable travel&nbsp;
 </li>
 <li>
 Mix of high-performing and development stores&nbsp;
 </li>
 <li>
 Variety of mall environments and customer demographics&nbsp;
 </li>
 </ul>
 
 
 Team Structure:
 
 &nbsp;
 
 <ul>
 <li>
 Each store has Store Manager + Supervisors + Sales Associates&nbsp;
 </li>
 <li>
 You manage the Store Managers directly&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Package
 
 &nbsp;
 
 
 
 Salary : based on experience
 
 
 
 
 Bonus : Monthly performance-based bonus scheme&nbsp;
 
 
 
 
 Benefits:
 
 &nbsp;
 
 <ul>
 <li>
 Health insurance&nbsp;
 </li>
 <li>
 30 days annual leave&nbsp;
 </li>
 <li>
 Annual return flight home&nbsp;
 </li>
 <li>
 End of service gratuity (UAE Labour Law)&nbsp;
 </li>
 <li>
 Car allowance or fuel reimbursement&nbsp;
 </li>
 <li>
 Company mobile phone&nbsp;
 </li>
 </ul>
 
 
 Employment Type:
 
 Permanent, full-time&nbsp;
 
 
 
 Location:
 
 UAE (specific base location confirmed based on territory assignment)&nbsp;
 
 
 
 
 
 This role offers the opportunity to lead a retail territory with strong support and development, working as part of a collaborative team while having day-to-day autonomy in the field.
 
 &nbsp;
 
 
 &nbsp;
 
</div>

Area Manager - UAE

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 
 
 
 Assistant Store Manager | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 
 
 
 The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 
 
 
 <ul>
 <li>
 Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
 </li>
 <li>
 Drive the Store team to deliver the highest levels of customer service at all times.
 </li>
 <li>
 Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
 </li>
 <li>
 Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
 </li>
 <li>
 Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
 </li>
 <li>
 Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
 </li>
 <li>
 Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
 </li>
 <li>
 Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 <ul>
 <li>
 Diploma - High school certificate
 </li>
 <li>
 Qualification in Retail related field is an added advantage
 </li>
 <li>
 Minimum 4-5 years&rsquo; industry experience
 </li>
 <li>
 Management skills
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model
 </li>
 </ul>
</div>

Assistant Store Manager - Kids Wear

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 168932
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.
 
 
 
 What you will do:
 
 
 
 
 People Development/ HR
 
 
 
 <ul>
 <li>
 Networks, supports recruiting, hiring, developing and retaining high-quality management and associates to fill store profiles and succession planning.
 </li>
 <li>
 Leads by example, trains, develops, and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
 </li>
 <li>
 Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets
 
 
 </li>
 </ul>
 
 Customer Experience/ Sales
 
 
 
 <ul>
 <li>
 Ensures an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching, and follow-up with the team.
 </li>
 <li>
 Maintains visibility and leads by example on the selling floor to answer customer questions and support all selling functions.
 </li>
 <li>
 Implements all visual merchandising standards, directives, promotions, and overall cleanliness and organization of the sales floor and stockroom.
 
 
 </li>
 </ul>
 
 Drive Sales &amp; Profitability
 
 
 
 <ul>
 <li>
 Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion.
 </li>
 <li>
 Creates and executes strategies to maximize store sales and control expenses.
 
 
 </li>
 </ul>
 
 Operational Effectiveness
 
 
 
 <ul>
 <li>
 Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc).
 </li>
 <li>
 Executes and complies with all company policies and store procedures.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
 </li>
 <li>
 Sound in-depth knowledge of the market, brand positioning and trends.
 </li>
 <li>
 An understanding of the current economic situation and impacts of potential threats and competitors.
 
 
 </li>
 </ul>
 
 What equips you for the role:
 
 
 
 
 Minimum Qualification and Knowledge:
 
 
 
 
 Education
 
 : High school education or equivalent preferred
 
 
 
 Minimum Experience:
 
 
 
 Minimum two years of Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
 
 
 
 Job-Specific/Technical Skills required to complete the tasks:
 
 
 
 <ul>
 <li>
 Good command of business English (written and verbal)
 </li>
 <li>
 Good computer skills (Outlook, Excel &amp; SAP) and detailed report analysis skills
 </li>
 <li>
 Strong level of numeracy &amp; literacy
 </li>
 <li>
 Some heavy lifting
 </li>
 <li>
 Scheduled shifts may require standing for a minimum of eight hours
 </li>
 <li>
 Strong Customer Service
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
</div>

Store Manager | Retail | Fashion | UAE

Apparel Group

<div>
 
 Job Description
 
 
 
 
 Position Objective:
 
 
 
 Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.
 
 
 
 Key Responsibility:
 
 
 
 
 Financial:
 
 
 
 <ul>
 <li>
 To drive the store team to achieve the store target and store KPIs.
 </li>
 <li>
 To ensure store shrinkage to be less than 0.2% of the cost of sale.
 
 
 </li>
 </ul>
 
 Process:
 
 
 
 <ul>
 <li>
 To conduct regular financial and stock audits.
 </li>
 <li>
 To regularly update track and communicate the store dashboard.
 </li>
 <li>
 To maintain the VM standards in the store.
 </li>
 <li>
 To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management)
 </li>
 <li>
 Oversee day-to-day store operations, including opening and closing procedures.
 </li>
 <li>
 Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
 </li>
 <li>
 Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
 </li>
 <li>
 Implement and enforce company policies and procedures to ensure compliance.
 </li>
 <li>
 Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
 </li>
 <li>
 Develop and implement action plans based on performance metrics to drive results.
 </li>
 <li>
 Maintaining the back store operation and replenishment of the merchandise.
 </li>
 <li>
 Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
 </li>
 <li>
 Recruit, train, and develop a high-performing sales team.
 </li>
 <li>
 Monitor and manage store expenses, budgets, and financial goals.
 
 
 </li>
 </ul>
 
 Customer:
 
 
 
 <ul>
 <li>
 To drive the store team to achieve club apparel, NPS and DSES goals.
 </li>
 <li>
 To maintain a relationship with the mall management.
 </li>
 <li>
 To effectively communicate with the office back-end team regarding store-related activities.
 </li>
 <li>
 Address customer inquiries and concerns promptly, striving to exceed customer expectations.
 </li>
 <li>
 To manage people in regards with performance and conduct of store employees.
 
 
 </li>
 </ul>
 
 Learning:
 
 
 
 <ul>
 <li>
 To constantly upgrade the skills of self and team and create a pipeline of future store managers
 </li>
 <li>
 Identifying the learning gaps of the team and creating a process to address the same.
 </li>
 <li>
 Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
 
 
 </li>
 </ul>
 
 Desired Experience:
 
 
 
 The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
</div>

Store Manager

Alshaya Group

<div>
 
 
 Role Description:
 
 
 
 Responsible for managing, coaching and develop Partners. Create and be part of the overall Starbucks Experience. The District Manager is required to manage the overall operation of the Stores within the assigned district. Develop store management talent, oversee the District&rsquo;s store management workforce, making management staffing decisions. Ensure District wide customer satisfaction in product quality. Responsible for managing the District&rsquo;s financial performance and the safety and security of Partners. Model and act in accordance with Starbucks guiding principles.
 
 
 
 
 
 
 Key Performance Areas includes but are not limited to:
 
 
 
 -Drive and deliver sales performance of assigned stores within the District. Manage sales objectives and operational costs, in line with agreed Business plan through communication with Store Managers.
 
 
 -Implement processes which clearly communicate personal responsibility at all levels for achievement of weekly/monthly sales targets.
 
 
 -Provide Partners with coaching, feedback and developmental opportunities to ensure that effective teams are built in each store and across the assigned District.
 
 
 -Challenge and inspire partners to achieve business results though maintaining positive and effective relationships by setting individual PDP`s which motivate, and address needs and concerns.
 
 
 -Demonstrate role modelling behavior that reinforces effective management principles and practices to create and maintain a successful team of Store Managers, resulting in an environment where Partners are valued and respected.
 
 
 -Liaise with the Human Resources and Partner and Asset Protection teams to ensure staffing requirements are met and operational staffing issues and disciplinary matters are addressed appropriately.
 
 
 -Play an essential role in succession planning of high potential Partners through supporting and participating in training and development activities, working cohesively with Learning and Development team.
 
 
 -Ensure all appropriate systems, procedures and programs are communicated to Partners and Store Management and are complied with.
 
 
 -Develop a strategic approach to operational plans for the Partners in store, managing the execution of these plans and measure the results.
 
 
 -Create District implementation plans using effective quarterly calendarization.
 
 
 -Monitor and manage district wide implementation of operational requirements, store appearance, equipment and the Starbucks Experience within Store.
 
 
 -Solicit customer feedback to understand customer needs and the needs of the local community.
 
 
 -Ensure that all reporting processes are adhered to and Financial, calendars, SWOT, PDP&rsquo;s and succession planning reports are submitted on time.
 
 
 -Ensure that cash handling and banking is carried out in compliance with company policy and procedures.
 
 
 -Ensure Stores maximize use of space, anticipate and advise changes to layout based on sales or seasonal history.
 
 
 -Determine and implement options to correct sales underperformance or to maximize sales opportunities.
 
 
 -Utilize management information tools and analyze financial reports to identify and address trends and issues in district performance. This is achieved through monitoring daily, weekly, monthly and quarterly financial P&amp;L accounts.
 
 
 -Provide operational expertise to the Business across all other districts within the Middle East, sharing Best Practice through effective meeting structure.
 
 
 -Access internal and external resources to support district business requirements, HR, L&amp;D, Marketing, Partner and Asset Protection, Finance, Property and Store Development.
 
 
 -Ensure that communication of the Business requirements is clear, concise and accurate in order to guarantee effective operations at the Store and District level.
 
 
 
 
 
 
 Experience and Skills required for you to be successful in the role:
 
 
 
 -5 years management experience within food service or hotel industry
 
 
 -Experience of financial reports analysis
 
 
 -Multi-site management
 
 
 -Experience in a complex fast paced environment
 
 
 -Manage operations within multiple stores independently
 
 
 -Communicate effectively to all levels
 
 
 -Build relationships
 
 
 -Plan and prioritize workload
 
 
 -Strong operational skills
 
 
 
</div>

District Manager (Starbucks)

Careem

<div><div>Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region&rsquo;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.</div><div>
<div>
About the Role</div>
<div> 
We are seeking a highly motivated and results-oriented Store Operations Lead to manage a cluster of Dark Stores within Careem&rsquo;s Quick Commerce operations. This role demands a strong leader with operational expertise, data-driven decision-making capabilities, and the ability to drive performance and efficiency across multiple locations.</div>
<div></div>
<div>What You&rsquo;ll Do</div>
<div></div>
<div>As a Store Operations Lead, you will take full ownership of operational excellence across your assigned stores, ensuring seamless processes, optimized costs, and exceptional customer experience.</div>
<div></div>
<div>Key Responsibilities</div>
<ul><li>Lead, mentor, and develop multiple Store Managers and their teams to achieve operational and commercial targets.</li>
<li>Oversee the end-to-end operations of your cluster &mdash; including fulfillment, logistics, and inventory management.</li>
<li>Drive operational KPIs such as delivery speed, accuracy, cost efficiency, and customer satisfaction.</li>
<li>Analyze performance metrics and use data-driven insights to identify bottlenecks and implement process improvements.</li>
<li>Ensure consumables usage, packaging standards, and inventory safety stocks are efficiently managed to minimize waste and downtime.</li>
<li>Partner with cross-functional teams (Planning, Supply Chain, Procurement, and Tech) to resolve operational challenges and enhance productivity.</li>
<li>Ensure compliance with Careem&rsquo;s SOPs, safety, and service standards across all sites.</li>
<li>Lead performance reviews, drive accountability, and foster a culture of ownership and excellence.</li>
<li>Support new store launches, process enhancements, and ERP/WMS system improvements as required.</li>
</ul><div>What You&rsquo;ll Need</div>
<ul><li>3&ndash;5 years of experience in E-commerce, Quick Commerce, or Retail Operations, preferably in a multi-site leadership role.</li>
<li>Proven team management and leadership skills with the ability to drive results across diverse teams.</li>
<li>Strong analytical and problem-solving skills with a structured, data-driven approach to decision-making.</li>
<li>Excellent data skills &mdash; advanced proficiency in Excel/Google Sheets (VLOOKUP, Pivot Tables, advanced formulas).</li>
<li>Working knowledge of SQL and comfort working with large datasets is a strong plus.</li>
<li>Familiarity with ERP/WMS systems and operational dashboards.</li>
<li>Excellent communication and collaboration abilities with cross-functional stakeholders.</li>
<li>High adaptability, resilience, and a strong sense of ownership in a fast-paced environment.</li>
</ul><div>Who Will Excel</div>
<ul><li>Leaders who inspire teams through action, accountability, and empathy.</li>
<li>Professionals who are passionate about efficiency, scalability, and data-driven execution.</li>
<li>Individuals who embody Careem&rsquo;s values &mdash; Be Bold, Own It, Serve Others, and Deliver Wow.</li>
<li>Those who thrive in a rapidly evolving environment and see challenges as opportunities to innovate.</li>
</ul>
<div>What we&rsquo;ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div></div>

Store Operations Lead

Explore 3483+ Store operations manager in Dubai this October. Find roles across top companies and apply now to boost your career.

3483 store operations manager jobs IN Dubai

Area Manager - UAE

Assistant Store Manager - Kids Wear

Store Manager | Retail | Fashion | UAE

Store Manager

Store Manager

District Manager (Starbucks)

Store Operations Lead