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airport police sergeant

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airport screening associate

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airport terminal planner

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supervisor airport operations

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><div><p>
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.</p><div></div><p><br>
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or area.</p><div></div><h3 class="jobSectionHeader"><b><br>
Job overview and responsibilities</b></h3><p></p><ul><li><p><br>
Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products; conduct briefings, set clear expectations, and maintain strong team communications across shifts. Assign and delegate tasks appropriately; provide ongoing coaching, recognition, and skill development focused on service and operational excellence. Identify issues and apply structured problem solving; develop and execute action plans to address performance or behavior gaps (e.g., dependability, attendance, job quality). Monitor team performance and customer interactions to ensure compliance with company standards, safety protocols, and service goals. Administer corrective actions and document performance issues, investigations (e.g., safety, complaints), and high performance in the case management system.
</p></li><li><p>Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability. Develop and implement standard work processes; ensure effective shift turnover and operational alignment.
</p></li><li><p>Participate in peer, safety, and accident review boards; address and resolve inappropriate behavior with clear, actionable feedback.
</p></li><li><p>Serve as a subject matter expert on service delivery, company procedures, and union guidelines; provide technical guidance as needed.
</p></li><li><p>Partner with Business Partners to support shared goals and ensure consistent service delivery.
</p></li><li><p>Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications (e.g., email, voicemail follow-up).<br>
</p></li></ul></div><p></p><h2 class="jobSectionHeader"><b>Qualifications</b></h2><div><p><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></p><ul><li><p>
High school diploma or equivalent</p></li><li><p>
2+ years&rsquo; experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program</p></li><li><p>
Experience leading teams and delivering customer service</p></li><li><p>
Strong written, verbal, and interpersonal communication skills</p></li><li><p>
Proven ability in conflict resolution, decision-making, and team leadership</p></li><li><p>
Proficient in IT systems and job-relevant software</p></li><li><p>
Demonstrated strengths in business acumen, continuous improvement, and customer focus</p></li><li><p>
Strong sense of accountability, teamwork, motivation, and safety orientation</p></li></ul><p><b>
What will help you propel from the pack (Preferred Qualifications):</b></p><ul><li><p>
Bachelor's degree or related experience</p></li><li><p>
Union experience</p></li></ul><br>
<p></p><ul><li>
Bachelor's degree and/or 5+ years equivalent work experience</li></ul></div><br>
The base pay range for this role is $80,235.90 to $98,066.10.<br>
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br>
<br>
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br>
<br>
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.<br>
<br>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.</div>

Supervisor - Airport Operations

City of Kansas City, MO

<div><div><div><h2 class="jobSectionHeader"><b>Pay,Benefits, &amp; Work Schedule</b></h2><div><br>
<div><div>
</div><p>Two full-time positions available with the Aviation Department, Airport Police Division, located at 1 International Sq.<br>
Salary Starting at: $32.38/hour<br>
Normal Work Days/Hours: Varies based on operational needs, mandatory overtime may be required.<br>
Application Deadline Date: March 16, 2026</p><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
<div>
<div></div><div><ul><li>Engages in routine patrol of roadways, runways, taxiways, building and other airport facilities.</li><li>
Assigns and schedules subordinate officers to their respective workstations and shifts; assists subordinates as necessary by giving advice and assistance as warranted.</li><li>
Participate in all phases of airport safety operations; as directed, when necessary, or during emergencies.</li><li>
Supervises and assists, as necessary, during airport emergencies concerning crashes, fire, bomb threats, and other actual or potentially impending disasters.</li><li>
Supervises the recovering of lost articles and property.</li><li>
Works directly with airport tenants, concessionaires and the traveling public on a wide variety of matters such as theft, lost or runaway persons, vandalism reports, motor vehicle or personnel accidents and similar general information sought by the general public.</li><li>
Performs other duties as assigned.<br>
</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2><div><br>
<div><div>
</div><p><b>REQUIRES </b>high school graduation and 3 years of experience as a certified police officer. Must have current Missouri POST certification. Must be at least 21 years of age. Must pass a physical examination as prescribed by the City and must be eligible to obtain a special police commission as issued by the Kansas City, Missouri Police Department, Board of Police Commissioners. Must pass a psychological evaluation. Must possess a valid State &ndash;issued driver&rsquo;s license in accordance with City of KCMO policies. Must successfully complete a TSA criminal history background check and pass a preemployment drug screen.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Other Information</b></h2><div><br>
<div><div>
</div><p><b>Military veterans encouraged to apply</b></p><p><b>
Why You'll Love Working with Us &ndash; Core Employee Benefits</b> (Benefits offered to all permanent employees unless otherwise specified)</p><p>
Comprehensive Health Coverage<br>
Affordable medical, dental, and vision plans with multiple options and low employee contributions.</p><p>
Generous Paid Time Off<br>
Enjoy vacation, sick leave, and 13 paid holidays&mdash;with accruals that grow the longer you're with us.</p><p>
Secure Retirement Planning<br>
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.</p><p>
Support for Life&rsquo;s Big Moments<br>
Paid parental and bereavement leave to help you navigate major life events with peace of mind.</p><p>
Tuition Assistance<br>
Get reimbursed for eligible education expenses&mdash;invest in your future while you work.</p><p>
Income Protection<br>
Short- and long-term disability coverage options to safeguard your earnings.</p><p>
Life Insurance Provided<br>
City-paid life insurance with the option to add more coverage for extra peace of mind.</p><p>
Community Volunteer Leave<br>
Take up to 8 hours annually to give back to causes you care about.</p><p>
Want the Full Picture?<br>
Click here for a complete benefits summary.</p><p></p><p><b><br>
URGENT!!! CRITICAL RECRUITMENT INFORMATION</b></p><p>
Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.</p><p>
In order for a resume to be used in lieu of an application the resume must have been submitted online via the City&rsquo;s Applicant Tracking System.</p><p>
Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.</p><p>
The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.</p><h6 class="jobSectionHeader"><b>
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.</b></h6><p>
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.</p><p>
If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.</p><p>
The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy</p><p>
The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.</p><p><b>
If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists).</b> To claim veterans&rsquo; points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during &ldquo;wartime&rdquo; and a last discharge or release under honorable conditions.<b> (DOD) 38 U.S. Code &sect; 4211).</b></p></div></div></div></div></div>

Airport Police Sergeant

Trego-Dugan Aviation Inc

<div>
 Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
 <br/>
 <br/>
 Number of weekly hours may increase or decrease due to seasonal flight changes.
 <br/>
 <br/>
 Part Time Cross Utilized Agents are trained in customer service and ramp agent duties. The position will be both day and evening shifts, with open availability needed.
 <br/>
 <br/>
 <ul>
  <li>
   Paid Time Off
  </li>
  <li>
   Must have a valid driver's license
  </li>
  <li>
   Must pass a 10-year background check and pre-employment drug test
  </li>
  <li>
   Must be able to complete required training
  </li>
  <li>
   Must be at least 18 years old
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  General Purpose Of Job
  <br/>
  <br/>
 </strong>
 This position is responsible for providing total customer service to all people by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
 <br/>
 <br/>
 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
  </li>
  <li>
   Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
  </li>
  <li>
   Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
  </li>
  <li>
   Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
  </li>
  <li>
   Ensuring FAA, Airline, and airport regulations are followed.
  </li>
  <li>
   Enforcing safety/security measures and protects sensitive zones.
  </li>
  <li>
   Assisting Customers with special needs, i.e., Customers who need assistance in boarding.
  </li>
  <li>
   Loading and uploading baggage on and off the aircraft.
  </li>
  <li>
   Marshaling in the planes and pushing back the aircraft.
  </li>
  <li>
   Excellent communication skills.
  </li>
  <li>
   Work in extreme outdoor conditions.
  </li>
  <li>
   Ability to push/pull/lift 70 lbs. on a continuous basis.
  </li>
  <li>
   Able to read and write English; bilingual skills a plus.
  </li>
  <li>
   Ability to work efficiently under time constraints.
  </li>
  <li>
   Must be available to work varied hours plus weekends and holidays.
  </li>
  <li>
   Other duties as assigned by the Station Leader.
  </li>
  <li>
   Must be 18 years or older.
  </li>
  <li>
   Must pass a ten (10) year background check and pre-employment drug test.
  </li>
  <li>
   Must have authorization to work in the U.S. as defined in the Immigration Act of 1986.
  </li>
  <li>
   Ability to attend required training.
  </li>
  <li>
   Valid Driver&rsquo;s license
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competency/Behavioral Requirements
  <br/>
  <br/>
 </strong>
 Be pleasant with others on the job and display a good-natured, cooperative attitude. Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail. Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations. Accept criticism and deal calmly and effectively with high stress situations. Be open to change (positive or negative) and to considerable variety in the workplace. Willingness to take on responsibilities and challenges. Be sensitive to others' needs and feelings and be understanding and helpful on the job. Abide by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depend on oneself to get things done. Be persistent in the face of obstacles.
 <br/>
 <br/>
 <strong>
  Physical Demands
  <br/>
  <br/>
 </strong>
 Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
 <br/>
 <br/>
 <strong>
  Work Environment
  <br/>
  <br/>
 </strong>
 Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
 <br/>
 <br/>
 <strong>
  Other Requirements And Qualifications
  <br/>
  <br/>
 </strong>
 Education: High School diploma or equivalent
 <br/>
 <br/>
 Knowledge: Possess basic computer skills
 <br/>
 <br/>
 Job Type: Part-time
</div>


Airline Cross Utilized Agents

GAT Airline Ground Support

GAT is seeking dynamic individuals to join its team of aviation professionals to join our team.
<br><b>Classification:</b> Variable Hour, Non-Exempt
<br><br>
<b>Job Summary:</b><br>
Cabin Cleaner Agents provide support to GAT's airline clients by performing a variety of ground handling services while providing clients and passengers with prompt, friendly, and courteous service.
<br><br>
<b>Job Responsibilities:</b><br>
<ul>
<li>Perform cosmetic arrangement of seat belts, headrests, etc.</li>
<li>Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories</li>
<li>Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys and lavatories.</li>
<li>Checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies according to list specifications and cleaning must be highly detailed and specific to ensure all areas are completely free of dirt, debris, marks, fingerprints, etc.</li>
<li>Assist Ramp agents when Cabin Cleaning is complete.</li>
<li>Load and unload passenger baggage and/or freight and cargo to/from aircraft bins, bag carts, and/or conveyor belts.</li>
<li>Transports loaded bags and/or freight and cargo to/from aircraft and/or airport terminals</li>
<li>Drives and/or operates ground support equipment</li>
<li>Performs FOD walks in the ramp area between flights</li>
<li>Marshals aircrafts during arrival and departures</li>
<li>Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights</li>
<li>Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags</li>
<li>Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations</li>
<li>Adheres to company policies and procedures</li>
<li>Perform other duties as assigned</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Ability to navigate electronic devices (computers, fax machines, printers, timeclock, etc).</li>
<li>A working knowledge of GSE maintenance issues.</li>
<li>Experience and understanding of the commercial issues in aviation.</li>
<li>Must have a High School diploma, GED</li>
<li>Must be at least 18 years of age</li>
<li>Capable of processing information in a timely manner</li>
<li>Must have and maintain a Valid Driver's License</li>
<li>Able to proficiently speak, read, and write in English</li>
<li>Basic computer literacy</li>
<li>Previous ramp or airline experience</li>
<li>Must successfully complete all training requirements and maintain certifications throughout employment</li>
<li>Must clear a FBI fingerprint background check</li>
</ul>
Physical Requirements
<br><ul>
<li>Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time</li>
<li>Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively</li>
<li>Must be physically fit to perform the duties of the job</li>
<li>Willing to work outside in all types of weather conditions with exposure to loud noises</li>
</ul>
Specific Working Hours
<br><ul>
<li>Must be able and flexible to work variable shifts, weekends, and holiday specific shifts to be determined</li>
<li>Must be able to work extended hours on short notice during non-routine operations</li>
</ul>
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug free workplace and conducts random drug test. Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Airport Cabin Appearance Agent

HNTB Corporation

<div><p><b>What We're Looking For</b></p>
<p>It is an exciting time to join HNTB&rsquo;s aviation planning practice! We are looking for a highly motivated candidate with excellent analytical and communication skills and a passion for aviation to help deliver our large portfolio of aviation planning projects at the nation&rsquo;s largest and most exciting airports. The successful candidate will broad experience in one or more of the following aviation planning disciplines: landside, terminal, airside, economics, or environmental. This position can be located at a variety of HNTB office locations.</p>
<p>At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.</p>
<p>This opportunity entails being responsible for applying planning strategies utilizing various technologies and tools to gather and analyze data, assess outcomes, and develop reporting and visuals to effectively communicate findings. This position performs tasks for planning projects including research, studies, and documentation, coordinating with multi-discipline team members, from concept development through project completion. This position develops technical solutions and strategies for small-scale planning projects or for portions of larger projects and may serve as a task leader or project manager on a limited basis for select small scale project or task assignee on multiple projects.</p>
<p><b>What You&rsquo;ll Do:</b></p>
<ul><li>Leads aspects of internal and external coordination with project team members, including other discipline areas involved with the project.</li>
<li>Develops and maintains client meetings and interactions.</li>
<li>Conducts or directs research on issues, policies, and concepts pertaining to planning, and formulates recommendations.</li>
<li>Develops conceptual planning alternatives for urban and transportation planning projects.</li>
<li>Leads tasks under general direction related to the preparation and production of technical plans, studies, written reports, and environmental documents for transportation and infrastructure projects.</li>
<li>Responsible for significant portions of presentations and public facilitation.</li>
<li>Coordinates with clients, sub-consultants, and in-house personnel on a regular basis to complete assigned tasks.</li>
<li>Assists in directing teams for small or medium sized tasks for projects.</li>
<li>Mentors and provides direction on the work of less experienced staff.</li>
<li>Assists in the preparation of scopes of work, fee proposals and responses to RFP&rsquo;s for projects.</li>
<li>Writes major sections of and leads production of plans, studies, reports, and environmental documents for transportation and infrastructure projects. Also coordinates and synthesizes the contributions of others.</li>
<li>Research data sources, gathers data, and conducts analysis of data for use in projects.</li>
<li>Develops planning and analysis strategies using tools such as GIS, traffic, or safety software to manipulate data, assess scenarios, and perform project analysis.</li>
<li>Leads planning processes and technical solutions that best meet the project needs.</li>
<li>Performs other duties as assigned.</li>
</ul><p><b>What You&rsquo;ll Need:</b></p>
<ul><li>Bachelor&rsquo;s Degree in Urban Planning, Geography, Engineering, or related field and 6 years related professional experience, or</li>
<li>Master's Degree in Urban Planning, Geography, Engineering, or related field and 5 yrs of relevant experience</li>
</ul><p><b>What You&rsquo;ll Bring:</b></p>
<ul><li>Directs and oversees technical work for a wide variety of airport planning and preliminary design projects.</li>
<li>Leads capacity analyses for airport facilities.</li>
<li>Develops concepts and alternative drawings using AutoCAD, Revit, and ArcGIS.</li>
<li>Prepares technical reports for airport planning studies.</li>
<li>Interprets and oversees airport simulation models.</li>
<li>Highly responsive to client requests.</li>
<li>Prepares stakeholder and public presentations.</li>
<li>Helps build client relationships.</li>
<li>Assists with business development activities including proposal preparation and interviews.</li>
<li>Mentors junior and mid-level staff.</li>
</ul><p><b>What We Prefer:</b></p>
<ul><li>Bachelor&rsquo;s/Master&rsquo;s Degree in Aviation Management, Urban Planning, Civil Engineering, Architecture, or related field and 6 years of experience.</li>
<li>Extensive airport planning experience at large hub airports.</li>
<li>Project Management experience with a focus on profitability.</li>
<li>Strong understanding of the aviation industry.</li>
<li>Excellent communication skills.</li>
</ul><p><b>Additional Information</b></p>
<p>Click here for benefits information: HNTB Total Rewards</p>
<p>Click here to learn more about Equal Opportunity Employer/Disability/Veteran</p>
<p>Visa sponsorship is not available for this position.</p>
<p>\#NF #Aviation</p>
<p>.</p>
<p>Locations:</p>
<p>Arlington, VA (Alexandria), Boston, MA, Charlotte, NC, Chicago, IL, Kansas City, MO, Las Vegas, NV (Via Austi Parkway), Los Angeles, CA (Figueroa Street), Oakland, CA</p>
<p>.</p>
<p>.</p>
<p>.</p>
<p>The approximate pay range for Massachusetts is $100,048.18 - $156,485.61. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual&rsquo;s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.</p>
<p>.</p>
<p>The approximate pay range for Los Angeles Metro Area and Orange County, CA is $95,879.51 - $149,965.37. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual&rsquo;s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.</p>
<p>.</p>
<p>The approximate pay range for the California San Francisco Bay Area is $104,216.85 - $163,005.83. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual&rsquo;s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.</p>
<p>.</p>
<p>.</p>
<p>.</p>
<p>.</p>
<p>.</p>
<p>.</p>
<p>The approximate pay range for Nevada is $87,542.15 - $136,924.92. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual&rsquo;s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.</p>
<p>.</p>
<p>.</p>
<p>.</p>
<p>.</p>
<p>.</p>
<p>.</p>
<p>.</p>
<p>The approximate pay range for Illinois is $91,710.82 - $143,445.15. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual&rsquo;s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.</p>
<p>.</p>
<p>The approximate nation wide pay range for this position is $83,373.48 - $163,005.83. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual&rsquo;s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.</p>
<p>.</p>
<p><i>NOTICE TO THIRD-PARTY AGENCIES:</i></p>
<p><i>HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.</i></p>
<p><b>Job Type:</b> Regular</p>
<p><b>Full/Part Time:</b> Full time</p>
<p><b>Job Category:</b> Planning Group</p>
<p><b>ReqID:</b> R-29218</p></div><p></p>

Airport Terminal Planner

NoTraffic

<p>The NOC Supervisor is responsible for leading daily operations within the Network Operations Center while serving as the first-level leader for NOC analysts and operators. This role is ideal for an experienced NOC professional ready to take the next step into leadership.</p><p>The NOC Supervisor ensures effective monitoring, incident response, and team coordination while developing strong operational discipline, communication, and accountability within the team.</p><p><b>Your day-to-day will include:</b></p><ul><li>Oversee day-to-day NOC shift operations in a 24/7 environment.</li><li>Leading a daily stand-up or shift turnover meeting.</li><li>Monitoring ticket queues to ensure proper prioritization and response.</li><li>Assisting with complex troubleshooting or escalations.</li><li>Conducting a scheduled 1:1 meeting with team members.</li><li>Approving PTO requests and adjusting staffing schedules.</li><li>Review and analyze network performance dashboards and identifying trends.</li><li>Coordinating with engineering teams on ongoing issues or planned changes.</li><li>Updating documentation and preparing operational reports.</li><li>Ensuring smooth handoff to the next shift.</li></ul><p><b>You&rsquo;d be a good fit if you have:</b></p><ul><li>3&ndash;5 years of experience in a NOC, IT operations, or technical support role.</li><li>Demonstrated technical troubleshooting skills in:</li><li>TCP/IP networking fundamentals</li><li>Basic routing and switching concepts</li><li>Network monitoring tools</li><li>Ticketing systems</li><li>Strong communication and organizational skills.</li><li>Ability to remain calm and effective during high-pressure incidents.</li><li>Interest in developing leadership and supervisory skills.</li></ul><p>Job Type: Full-time</p><p>Pay: $70,000.00 - $90,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li></ul><p>Application Question(s):</p><ul><li>What are your salary expectations for this position?</li></ul><p>Work Location: In person</p>

NOC Supervisor

The University of Kansas Health System

<div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Position Title
</b></h1></div></div></div></div></div></div></div><p></p>Call Center Rep Lead
<p></p>Bell Hospital
<p></p><h2 class="jobSectionHeader"><b>Position Summary / Career Interest:
</b></h2>Ensures that Call Center Representatives are responding appropriately and in a timely manner to all communication methods including faxed referrals, group voice mail messages, individual voice mail, individual and group e-mail, Internet request for callbacks, and returned mail; ensures all of these transactions are documented in Call Center software; ensures that Call Center Representatives complete their assigned daily tasks. Serve as additional back-up to perform all daily tasks of Call Center Reps.
<p></p><b>Responsibilities and Essential Job Functions
</b><ul><li>Ensures that Call Center Representatives are responding appropriately and in a timely manner to all communication methods including faxed referrals, group voice mail messages, individual voice mail, individual and group e-mail, Internet request for callbacks, and returned mail. Ensures all of these transactions are documented in Call Center software
</li><li>Ensures that Call Center Representatives complete their assigned daily tasks. Serve as additional back-up to perform all daily tasks of Call Center Reps.
</li><li>Ensures that Call Center Representatives performed outbound class reminder calls unless calls are being made by Voice Blast reminder system
</li><li>Assist Supervisor in ensuring that Call Center Representatives follow the hospital policies and procedures as well as department policies, procedures and protocols.
</li><li>Serve as a resource person for the call center representatives in the absence of the Supervisor.
</li><li>Serve as a contact person for the Clinic Managers, Clinic Schedulers and Jayhawk Clinics in the absence of the Supervisor.
</li><li>Adjust Call Center Representatives duties (if needed) in the absence of the Supervisor.
</li><li>Ensures that there is adequate phone coverage during the day and maintaining great customer service in the absence of the Supervisor
</li><li>Assists with irate callers in the absence of the Supervisor
</li><li>Assists Supervisor with daily functions of the Call Center
</li><li>Assists with distributing database work and other projects assigned to the Call Center
</li><li>Serves as a liaison between the general calling public and all University of Kansas Hospital clinical professionals and staff.
</li><li>Participates in the training and monitoring of progress of new call center representatives.
</li><li>Assist with keeping Call Center Representatives informed of physician changes, scheduling number changes, new How Heard and Transfer codes, etc.
</li><li>ADMINISTRATIVE &bull; Administer Weekly and Monthly Call Center Incentive program/contest. Work with Supervisor and Manager on planning and development of weekly/monthly contest and criteria on which to focus &bull; Assists Supervisors and Manager with panning, development and implementation of events in Call Center such as National Customer Service Week &bull; Maintain/up-date scheduling contact spreadsheet/guide for fax referral processing &bull; Maintain/update on call system department schedules as needed. &bull; Maintain/up-date medical records contact spreadsheet/guide for fax referral processing &bull; Check and document low patient satisfaction surveys in patient satisfaction survey log &bull; Assist Supervisor on follow-up on fax referral update requests from referring physician inquiries &bull; Provides administrative assistance in the maintenance of the call center&rsquo;s software and hardware. &bull; Assures that medical records and insurance referrals are e-mailed to the appropriate clinic contacts in a timely manner &bull; Assists with gathering and maintaining information for all databases &bull; Polls Reps on topics needing to be addressed and bring list of topics to Supervisor prior to weekly/monthly meetings. &bull; Assist with preparation and distribution of daily, weekly, monthly and quarterly reports regarding call volumes, referrals and other statistics
</li><li>CALL CENTER OPERATIONS &bull; Assists with maintaining and updating all departmental databases, including provider, caller, and insurance databases. &bull; Assists with the preparation and distribution of daily, weekly, monthly, quarterly, &bull; annual and ad hoc reports regarding call center volume, patient referrals, &bull; appointments, physician usage and other statistics. &bull; Assists with checking/verifying with weekly referral reports for accuracy and time guidelines for processing fax referrals &bull; Assist with logging fax referrals and working purple folders as needed &bull; Assists with gathering and inputting demographic information for internal and external physicians and staff to ensure that physician profiles are updated. Add and update physicians in the referring physician database. Add and update mid-level providers in the on-staff physician database &bull; Assists with making changes to classes, fulfillment and lead ids in Call Center software and ensuring appropriately displayed on website &bull; Performs outbound tele-services as needed. &bull; This position may include any or all of the above listed duties as well as other duties as assigned. &bull; Administer Voice Blast call reminder system on larger classes to perform class reminders to enrollees &bull; Assists with operations of the call center for The University of Kansas Hospital to establish and enhance market-driven relationships &bull; With the aid of the call center software and scheduling software, provides rapid and professional response to all physician and consumer inquiries and appointment requests. &bull; Locate appropriate physicians/services for callers and facilitates the connection of the two. Pages physicians as needed. &bull; Collects and inputs demographic information on all new callers and updates demographic information, as appropriate, on all repeat callers.
</li><li>Performs routine back-up functions for the call center to ensure constant data Integrity.
</li><li>Ensures accurate appointment scheduling according to template guidelines.
</li><li>Distributes messages appropriately to departments and primary care health centers.
</li><li>Communicates with departments and primary care health care centers for accurate and efficient scheduling.
</li><li>Distributes calls accurately and appropriately to departments and primary care health centers.
</li><li>Confirms next day appointments and updates computer to reflect confirmation.
</li><li>Completes callbacks, provides follow-up materials, prepares written correspondence, generates faxes and electronic messages with accuracy and attention to detail.
</li><li>Assists with gathering and maintaining up-to-date information hospital services and programs, including folder material, collaterals, binders, mailings, etc.
</li><li>Act as relief for Shift Supervisor, Supervisor or Manager Coverage
</li><li>Assist with Pager Programming
</li><li>Mentor new hires through mentoring program
</li><li>Manages the floor staff and acts as go to person for any questions.
</li><li>Keep Call Center staff updated with day to day changes
</li><li>Monitor Break/Lunches to ensure breaks and lunches are being taken during non peak hours.
</li><li>Report policy /procedure issues to Supervisors and/or Managers
</li><li>Manage the call que(s)
</li><li>Prepare daily, weekly and monthly reports
</li><li>Manage downtime process (s) as needed for computer, software, phone and/or paging outages.
</li><li>Act as go to person for escalated calls.
</li><li>Assist Call Center trainer with training as needed.
</li><li>Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
</li><li>These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
</li></ul><br>
<b>Required Education and Experience
</b><ul><li>High School Graduate or GED.
</li><li>4 or more years of experience as a Call Center or Customer Service Representative in a fast-paced environment with leadership abilities.
</li></ul><br>
<b>Preferred Education and Experience
</b><ul><li>Associates Degree in communications, business or health care administration.
</li></ul><br>
<b>Knowledge Requirements
</b><ul><li>Exceptional verbal and written communication skills.
</li><li>Exceptional computer software skills. Ability to work with a wide variety of software needs.
</li><li>Ability to interact and communicate with a diverse population using sensitivity, tact and discretion.
</li><li>Ability to coordinate activities or tasks for diverse teams.
</li><li>Ability to foster a positive and productive work environment, with ability to lead, build teams and motivate staff.
</li><li>Ability to handle multiple projects and prioritize requests.
</li><li>Ability to plan and make a decision by using logic to identify key facts, explore alternatives and propose quality solutions.
</li></ul><p></p><h2 class="jobSectionHeader"><b>Time Type:
</b></h2>Full time
<p></p><h2 class="jobSectionHeader"><b>Job Requisition ID:
</b></h2>R-51417
<p></p><h3 class="jobSectionHeader"><b>Important information for you to know as you apply:
</b></h3><ul><li><p>The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. <i>See also </i>Diversity, Equity &amp; Inclusion <i>.
</i></p></li><li><p>The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu .
</p></li><li><p>Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
</p></li></ul><p></p><h2 class="jobSectionHeader"><b>Need help finding the right job?
</b></h2><p></p><p>We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.</p></div>

Call Center Rep Lead

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