operations manager

front office supervisor

operations supervisor

warehouse supervisor

maintenance supervisor

supervisor of operations

Rolla Academy Dubai

Company: Expargo Delivery Services Location: [Insert Location, e.g., Dubai, UAE] Employment Type: Full-timeJob SummaryExpargo Delivery Services is looking for a dedicated and hands-on Operation Supervisor to manage daily logistics and delivery operations. The role involves supervising teams, coordinating deliveries, onboarding drivers, and supporting business growth through client and vendor relationships.Key Responsibilities<ul><li>Supervise and manage daily operations and delivery activities.</li><li>Handle driver recruitment, onboarding, and performance supervision.</li><li>Actively participate in deliveries when required to ensure service standards.</li><li>Sort and dispatch shipments to ensure timely and accurate deliveries.</li><li>Support company growth by leveraging connections and building partnerships to acquire more delivery orders.</li><li>Plan, schedule, and allocate routes and driver assignments efficiently.</li><li>Monitor delivery performance and ensure compliance with company procedures.</li><li>Handle customer inquiries and resolve issues promptly.</li><li>Maintain accurate operational records (attendance, vehicle logs, delivery data).</li><li>Coordinate with warehouse, dispatch, and customer service teams for smooth operations.</li><li>Enforce safety, service quality, and company policy compliance.</li></ul>Qualifications &amp; Skills<ul><li>Proven experience (2&ndash;4 years) in logistics, courier, or delivery operations.</li><li>Strong leadership and team management skills.</li><li>Excellent knowledge of UAE roads and delivery processes.</li><li>Good communication and problem-solving abilities.</li><li>Proficiency in Microsoft Office or delivery management software.</li><li>Valid UAE driving license (preferred).</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary based on experience.</li><li>Transport and communication allowance.</li><li>Performance-based incentives.</li><li>Career growth opportunities within the company.</li></ul>How to ApplyInterested candidates may send their CV to expargoae@gmail.com or contact Expargo Delivery Services at 0585806615. Please mention &ldquo;Operation Supervisor &ndash; Expargo&rdquo; in the subject line.Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Operation Supervisor

YAY Global Group

Job Summary:The Operations Supervisor will oversee the daily operations of the Yay App Portal Drive, ensuring smooth coordination between drivers, customers, and partner companies. The ideal candidate should have hands-on experience in rent-a-car or limousine operations, possess strong organizational skills, and demonstrate leadership in managing fleet activities, staff performance, and customer service standards.Key Responsibilities:<ul><li>Supervise day-to-day operations of the Yay App driver and vehicle fleet.</li><li>Coordinate driver schedules, vehicle assignments, and trip management through the Yay App system.</li><li>Monitor app performance, trip reports, and customer feedback to ensure service excellence.</li><li>Ensure all vehicles meet company safety, cleanliness, and maintenance standards.</li><li>Manage driver onboarding, training, and compliance with company policies and local transport regulations.</li><li>Support in resolving customer complaints, operational issues, and escalations promptly.</li><li>Maintain accurate records of fleet utilization, fuel consumption, and maintenance schedules.</li><li>Collaborate with the IT and customer service teams to enhance the Yay App&rsquo;s operational efficiency.</li><li>Prepare periodic operational reports and performance analyses for management review.</li><li>Ensure adherence to legal, safety, and company standards across all operational activities.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Logistics, or related field (preferred).</li><li>Minimum 3&ndash;5 years of experience in rent-a-car, limousine, or transport operations.</li><li>Strong knowledge of UAE transport regulations and fleet management practices.</li><li>Experience with driver management and digital platforms (such as ride-hailing or booking apps).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in Microsoft Office and basic data reporting tools.</li><li>Valid UAE driving license preferred.</li></ul>Key Attributes:<ul><li>Customer-focused and results-driven.</li><li>Ability to work under pressure and handle multiple priorities.</li><li>Strong team management and interpersonal skills.</li><li>Flexible with working hours and willing to be on-call when required.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

MS Holiday Homes

Job Summary:The Operations Supervisor will oversee the daily operations of the Yay App Portal Drive, ensuring smooth coordination between drivers, customers, and partner companies. The ideal candidate should have hands-on experience in rent-a-car or limousine operations, possess strong organizational skills, and demonstrate leadership in managing fleet activities, staff performance, and customer service standards.Key Responsibilities:<ul><li>Supervise day-to-day operations of the Yay App driver and vehicle fleet.</li><li>Coordinate driver schedules, vehicle assignments, and trip management through the Yay App system.</li><li>Monitor app performance, trip reports, and customer feedback to ensure service excellence.</li><li>Ensure all vehicles meet company safety, cleanliness, and maintenance standards.</li><li>Manage driver onboarding, training, and compliance with company policies and local transport regulations.</li><li>Support in resolving customer complaints, operational issues, and escalations promptly.</li><li>Maintain accurate records of fleet utilization, fuel consumption, and maintenance schedules.</li><li>Collaborate with the IT and customer service teams to enhance the Yay App&rsquo;s operational efficiency.</li><li>Prepare periodic operational reports and performance analyses for management review.</li><li>Ensure adherence to legal, safety, and company standards across all operational activities.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Logistics, or related field (preferred).</li><li>Minimum 3&ndash;5 years of experience in rent-a-car, limousine, or transport operations.</li><li>Strong knowledge of UAE transport regulations and fleet management practices.</li><li>Experience with driver management and digital platforms (such as ride-hailing or booking apps).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in Microsoft Office and basic data reporting tools.</li><li>Valid UAE driving license preferred.</li></ul>Key Attributes:<ul><li>Customer-focused and results-driven.</li><li>Ability to work under pressure and handle multiple priorities.</li><li>Strong team management and interpersonal skills.</li><li>Flexible with working hours and willing to be on-call when required.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Operations Supervisor

OceanAir Travels

The Camp Operations Supervisor is responsible for overseeing the daily operations of the safari camp, ensuring a seamless and memorable guest experience while maintaining high standards of safety, hospitality, and environmental sustainability. This role involves managing staff, coordinating activities, and ensuring that all aspects of camp operations run smoothly.Job Responsibilities:<ul><li>Supervise and train camp staff, including guides, drivers, hospitality personnel, and maintenance teams.</li><li>Conduct regular performance evaluations and provide feedback to team members.</li><li>Ensure exceptional guest experiences by managing front-of-house operations and addressing guest inquiries or concerns.</li><li>Coordinate and oversee safari activities, including game drives, guided walks, and other guest experiences.</li><li>Monitor daily camp operations, including housekeeping, maintenance, and dining services, ensuring compliance with safety and hygiene standards.</li><li>Manage inventory and procurement of supplies, ensuring the camp is well-stocked and maintained.</li><li>Assist in budgeting and financial management, including tracking expenses and optimizing operational costs.</li><li>Help with preparing reports on camp performance and guest feedback.</li><li>Ensure compliance with safety regulations and environmental policies.</li><li>Conduct regular safety drills and training for staff to handle emergencies.</li><li>Foster positive relationships with local communities and engage in sustainable tourism practices.</li><li>Promote cultural and environmental awareness among guests.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in hospitality management, tourism, or a related field.</li><li>Previous experience in camp management, safari operations, or a similar role.</li><li>Strong leadership and interpersonal skills.</li><li>Excellent communication skills in English (additional languages a plus).</li><li>Knowledge of wildlife and conservation practices is preferred.</li><li>Ability to work in remote environments and adapt to changing situations.</li><li>Must be willing to work irregular hours, including weekends and holidays.</li><li>Ability to live on-site in a camp environment.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>What is your Nationality?</li><li>What is your current visa statue?</li><li>Do you have a previous experience in Tourism / Hospitality ?</li><li>What is your expected salary?</li><li>Do you have a previous experience in same role?</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Camps Operations Supervisor

Cargo Line Freight And Logistics LLC (CLFL)

About the Job The Supervisor – Operations & Customer Service (Sea Export) is responsible for overseeing and managing the daily operations and customer service activities within the Sea Export department. The role involves preparing and reviewing freight quotations, converting business leads into confirmed bookings, maintaining strong client relationships, and supervising a small team to ensure operational efficiency and timely service delivery. The position also focuses on developing long-term customer relationships, providing technical shipping solutions, and preparing performance reports for management. An Ideal Candidate The ideal candidate is a proactive and customer-focused professional with a strong background in sea export operations and pricing. The candidate should possess strong communication, analytical, and problem-solving skills and be capable of managing multiple client requirements efficiently. A flexible and service-oriented approach, along with the ability to work extended hours when needed, is essential for success in this role. About Cargo Line At Cargo Line, we are the preferred freight-logistics partner for clients, many of whom are globally recognized and publicly listed companies. While we are deeply committed to delivering value to our clients, we place equal importance on supporting our people. Employee happiness and professional growth are core indicators of our success. When you join Cargo Line, you become part of a high-impact team that operates at the intersection of speed, precision, reliability, and meaningful career development. What You&#x27;ll Be Expected to Do1. Pricing & Quotation Management • Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries. • Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates. • Ensure pricing aligns with company margin targets and operational feasibility. • Follow up on quotations to maximize conversion of leads into confirmed shipments. 2. Customer Relationship Management • Proactively communicate with existing and potential customers to build and maintain strong business relationships. • Understand customer requirements thoroughly and offer tailored shipping solutions. • Promote value-added services to enhance profitability and customer satisfaction. • Ensure high levels of responsiveness and service quality at all times. 3. Operations Execution • Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments. • Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders. • Monitor shipment progress and provide proactive status updates to clients. 4. Technical & Industry Knowledge • Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures. • Stay updated on market rates, carrier relations, and export regulations. • Support the team with technical expertise and ensure compliance with industry standards.

Supervisor – Operations & Customer Service

Roads and Transport Authority

<div>
 
 Job Description
 
 
 
 
 JOB PURPOSE
 
 
 
 The role aims to effectively supervise the daily operational processes at the EC3 to monitor and govern the operations of the RTA OCCs, as well as the actions taken by them. This ensures the continuity of the Road and Transportation network&rsquo;s efficient functioning and achieves integration across systems and procedures among various OCCs. Additionally, the role involves providing support during emergencies and crises, ensuring effective coordination with internal and external stakeholders, and developing work methods and procedures to align with RTA&rsquo;s vision.
 
 
 
 Key Results Accountabilities
 
 
 
 <ul>
 <li>
 Participate in planning readiness exercises and take the necessary actions to implement them once approved, ensuring coordination with all relevant internal and external stakeholders. Record the exercises in the Enterprise Communication and Control System (EMMS C2) and the centralized communication platform (Citadel), and submit final reports using the Archer system
 </li>
 <li>
 Ensuring prompt follow-up on responses to all incoming calls from internal or external partners without delays, handling emergency calls, and taking appropriate actions for any planned or unplanned events in line with operational procedures, while maintaining effective coordination with RTA OCCs, such as the Traffic and Roads Control Center, Bus Control Center, Metro Control Center, Tram Control Center, Marine Transport Control Center, Smart Monitoring Control Centers, and others. This includes coordinating or escalating issues with internal stakeholders like top management, crisis and emergency teams, and providing immediate solutions in case of communication challenges between the EC3 and other entities, such as security and monitoring operations, maintenance teams, and customer service operations. Additionally, ensuring coordination with external stakeholders, including Dubai Police, ambulance services, Civil Defense, Dubai Municipality, and others, to guarantee seamless collaboration and effective response to all situations
 </li>
 <li>
 Activate backup OCCs upon request, in accordance with approved work procedures and in coordination with the OCCs &amp; technical support team, while keeping relevant stakeholders informed of updates, and leveraging all capabilities/enablers to ensure successful implementation within the specified timeline
 </li>
 <li>
 Participate in updating Contingency Plans and activating them based on approved scenarios, ensuring coordination with all internal and external stakeholders, and submitting relevant report
 </li>
 <li>
 Inspect the readiness of all devices, equipment, and technical systems in the EC3 across all rooms, including but not limited to the Main Control Room, Command Rooms (Silver/Gold), the Joint Room for managing weather conditions, and backup OCCs. The inspection involves conducting trial operations to test the readiness of devices, equipment, and technical systems. Prepare periodic reports and submit them to the relevant stakeholders in accordance with approved work procedures
 </li>
 <li>
 Monitor the governance of event management operations within the RTA and the actions taken by OCCs, comparing them against their prepared operational plans. Document all observations using the EC3 systems in accordance with approved work procedures and processes
 </li>
 <li>
 Activate the Video Wall using the (ActivU) system and design the display layout as directed by the Operations Specialist. Configure the wall to display real-time GIS maps for multimodal transportation, digital dashboards, CCTV feeds, social media platforms, weather updates, and other relevant content, in accordance with approved work procedure
 </li>
 <li>
 Submit technical maintenance requests for malfunctions in devices, equipment, and systems to the technical support team, providing a detailed explanation of the issue along with necessary attachments. Follow up on the closure of these requests to ensure 100% resolution of the malfunctions and submit updates to the Operations Specialist in accordance with approved work procedures
 </li>
 <li>
 Supervise daily operations in the Main Control Room during shifts, ensuring all activities are performed efficiently and in compliance with approved procedures. Provide support and guidance to the Senior Supervisor/Chief Operator/Senior Operator, and other team members, while ensuring adequate staffing levels. Additionally, prepare and submit daily shift reports to the Operations Specialist in alignment with established work procedures
 </li>
 <li>
 Monitor the performance of technical systems associated with the EC3, including but not limited to GIS, EMMS C2, IMMCS, Power BI, dashboards, and others. Submit daily readiness reports at end of shift in accordance with approved work procedure
 </li>
 <li>
 Ensure wo follow up all notifications received through the Enterprise Communication and Control System (EMMS C2) and verify them using the available technical tools in the EC3, such as real-time GIS maps for multimodal transportation, CCTV cameras, specialized data display dashboards, phone calls, and other resources. Ensure notifications are recorded accurately and closed in accordance with approved work procedures and submit relevant report
 </li>
 <li>
 Supervise the monitoring and governance of OCCs and their responses during incidents using the EC3 systems linked to the RTA's OCCs. Ensure adherence to operational/service level agreements, and verify that all new incidents are recorded using the centralized communication platform (Citadel) and the Enterprise Communication and Control System (EMMS C2). Additionally, follow up on incident closures in compliance with approved work procedures
 </li>
 <li>
 Prepare, review &amp; ensure the accuracy of daily reports, including but not limited to the Daily Incident Report (DIR), Daily Performance Report (DPR), and Peak Period reports. Correct any errors identified and share the reports with relevant stakeholders according to the approved distribution list
 </li>
 <li>
 Activate the leadership rooms (Silver/Gold) and the joint room for managing weather conditions upon receiving directives from the relevant teams, in accordance with approved work procedures and in coordination with the technical support team, and being present in the rooms to provide the necessary support for top management and decision-makers. assign Chief/Senior operator during the shift to support room operations, confirm the availability of all necessary resources, and submit final reports to the Operations Specialist using the Archer system
 </li>
 <li>
 Coordinate with the emergency and crisis teams within the RTA during incidents requiring escalation, in accordance with established protocols and work procedures. Ensure all relevant stakeholders are accurately informed of updates, and receive directives from authorized personnel for escalation to crisis level when necessary
 </li>
 <li>
 Work on a 24/7 shift system throughout the week, including night shifts, weekends, and public holidays, to ensure continuous supervision of operational activities
 </li>
 <li>
 Participate in updating the documents used in the Section, including but not limited to templates, approved work procedures, operational/service level agreements, policies, and more
 </li>
 <li>
 Execute additional duties as assigned by the direct line manager or the Department Director
 </li>
 <li>
 Develop technical training programs and knowledge transfer sessions for Senior Supervisor/Chief Operator/ Senior Operator, covering approved work procedures, operations, systems used, the integrated communication protocol for OCCs, and other relevant topics. The programs should include the training scope, key focus areas, proposed timeframe, and more, and to be submitted to the Operations Specialist for approval. Implement the programs as directed, document them, and measure their impact in accordance with approved work procedure
 </li>
 <li>
 Ensure the accuracy when prepare/follow up predictive statistical analyses of weather conditions and the number of taxi passengers around Dubai airports based on historical data and available information. Submit the findings to the Operations Specialist and take the necessary actions to address the situation in accordance with approved work procedures
 </li>
 <li>
 Monitor and analyze the performance of the Road and Transportation network, preparing periodic reports that include capacity, service demand, service disruptions, and other relevant metrics. Submit these reports to the Operations Specialist in accordance with approved work procedures and propose necessary improvements to enhance performance and increase customer satisfaction
 </li>
 <li>
 Provide technical analyses of the available systems and prepare reports on Use Cases based on business needs to enhance system capabilities, improve productivity, and support both the governance of OCCs and event management operations within the RTA. Submit these reports to the Operations Specialist for review and evaluation, paving the way for approval by the direct manager and implementation in coordination with the technical support
 </li>
 <li>
 Ensuring the monitoring of operational performance during the shift, including the performance of individuals and systems, ensuring shift discipline such as attendance, departure, task completion, and more. Additionally, providing necessary advice when needed and addressing any challenges encountered during work while maintaining a calm and productive work environment
 </li>
 <li>
 Monitor CCTV cameras to identify any violations or security incidents that could harm the RTA's reputation or pose risks to public health and safety. Coordinate with Security and Monitoring Operations, the relevant OCC, and other specialized teams to address the incident using optimal methods, escalating when necessary. Submit reports to the responsible officials in accordance with approved work procedures
 </li>
 <li>
 Supervise the uploading and archiving of reports and data on the shared folder during shifts, ensuring the correct classification of all files in accordance with approved work procedures
 </li>
 <li>
 Monitor and achieve key performance indicators (KPIs) for operations, identify potential areas for improvement, and ensure operational excellence during all shifts
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 
 
 # Diploma/Bachelor&rsquo;s degree in Business Administration or equivalent from a recognized university. For Bachelor&rsquo;s degree holders: 2 years minimum practical experience in operational control centers In a supervisory position or any similar work environment For Diploma degree holders: 8 years minimum practical experience in operational control centers In a supervisory position or any similar work environment
 
 
 
 Job Category
 
 
 
 Administration
 
 
 
 Advertiser
 
 
 
 Roads and Transport Authority
 
 
 
 Department
 
 
 
 Enterprise Command &amp; Control
 
 
 
 Educational-level
 
 
 
 Bachelor
 
 
 
 Required Nationality
 
 
 
 UAE Only
 
 
 
 Monthly Salary
 
 
 
 Unspecified
 
 
 
 Schedule-Time
 
 
 
 Full time
 
 
 
 Job Posting
 
 
 
 04/11/2025
 
 
 
 Unposting Date
 
 
 
 05/12/2025
</div>

Chief Supervisor - Enterprise Command & Control Center Operations

noon

<div>
 
 
 About noon
 
 
 
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 
 
 
 noon&rsquo;s mission: Ring every door, everyday.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 <ul>
 <li>
 Managing the assigned Dark Store cluster (3-5 DS) effectively across fulfillment and logistics.
 </li>
 <li>
 Oversee Team Leads in the daily operations of their respective store.
 </li>
 <li>
 Ensure adherence to SOPs.
 </li>
 <li>
 Support in manpower allocation across stores.
 </li>
 <li>
 Addressing issues and supporting the team in achieving their best performance.
 </li>
 <li>
 Crunch numbers and derive insights and recommendations to improve operations.
 </li>
 <li>
 Ensure timely and clear communication with all stakeholders.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in Operations
 </li>
 <li>
 Good analytical skills with proficiency in Excel
 </li>
 <li>
 Good communication and coordination skills
 </li>
 <li>
 Ability to roll up sleeves and get your hands dirty
 </li>
 <li>
 Capable of working in highly ambiguous situations comfortably
 </li>
 <li>
 Understanding Ops metrics and stakeholder management
 </li>
 <li>
 Ability to accommodate flexibility in the work schedule
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Supervisor, Operations - Noon Minutes

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Supervisor, Operations - Noon Minutes