customer support specialist Jobs in Lahore

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system support engineer

Tkxel

<div>
 
 
 Job Summary
 
 
 
 
 The System Support Engineer is responsible for maintaining the stability, integrity, and operational efficiency of the organization&rsquo;s systems, network and application infrastructure. This role involves advanced troubleshooting, proactive system monitoring, configuration management, and providing Tier 2/3 technical support to end-users and internal teams.
 
 
 
 
 Key Responsibilities and Duties
 
 
 
 <ul>
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 Administer and maintain Windows and/or Linux server environments (physical and virtualized, e.g., VMware, Hyper-V).
 
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 Manage user accounts, permissions, and security policies within Active Directory (AD) and/or equivalent directory services.
 
 </li>
 </ul>
 <ul>
 <li>
 Assist in the configuration and management of network hardware, including routers, switches, and firewalls.
 
 </li>
 </ul>
 <ul>
 <li>
 Diagnose and resolve performance issues related to core business applications.
 
 </li>
 <li>
 Document all technical processes, troubleshooting steps, and knowledge base articles for internal IT staff and end-users.
 
 </li>
 </ul>
 <ul>
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 Participate in the planning, testing, and implementation of new technology projects and infrastructure upgrades.
 
 </li>
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 Evaluate and recommend new hardware and software solutions to improve efficiency and system resilience.
 
 </li>
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 Manage cloud services (AWS, Azure, or Google Cloud) if applicable, focusing on access control and resource provisioning.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology.
 
 </li>
 <li>
 Relevant industry certifications are highly desirable (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate, CCNA, VCP, ITIL).
 
 </li>
 </ul>
 <ul>
 <li>
 1-3 years of experience in system administration or network administration, or technical support roles.
 
 </li>
 </ul>
</div>

System Support Engineer

Physicians Revenue Group

Job Summary The System Support Engineer (SSE) is the frontline IT responder responsible for resolving end-user issues, handling support tickets, and ensuring smooth daily IT operations. This role provides L1 technical support and escalates complex issues to L2/L3 teams under the guidance of the Assistant Manager IT Operations. The SSE ensures timely ticket closure within SLA, maintains user systems, and adheres to IT policies and procedures.Job Location: Onsite presence in Lahore is required, with occasional remote support as needed. Night shift (7:00 p.m. &ndash; 4:00 a.m.) Key Responsibilities System Support &ndash; L1 Responsibilities<ul><li>Provide exceptional L1 technical support to internal users for hardware, software, network, and application issues.</li><li>Troubleshoot end-user problems following A+ and ITSM best practices.</li><li>Install, configure, and maintain laptops, desktops, and peripherals.</li><li>Perform routine maintenance and basic health checks on user PCs.</li><li>Support and troubleshoot remote desktop tools used by staff.</li></ul>User &amp; System Administration<ul><li>Assist with password resets, permission updates, and user access requests according to IT policies.</li></ul>Ticketing, SLA &amp; Reporting<ul><li>Log, track and resolve tickets in the IT Helpdesk system within defined SLA timelines.</li><li>Escalate unresolved or complex issues to L2/L3 teams with proper documentation.</li><li>Ensure accurate ticket notes, troubleshooting steps and resolution details.</li></ul>Communication &amp; Coordination<ul><li>Communicate effectively with users, explaining issues and solutions in simple language.</li><li>Maintain professional behavior when dealing with urgent or critical issues.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>1+ year of experience in IT support, helpdesk, or technical troubleshooting.</li><li>Strong understanding of IT infrastructure basics (OS, networks, hardware).</li><li>Experience using IT Helpdesk systems and understanding of SLAs.</li><li>Working knowledge of remote support tools, Windows OS, and MS Office troubleshooting.</li><li>Ability to diagnose hardware/software problems efficiently.</li><li>Strong communication, customer service, and problem-solving abilities.</li><li>Ability to work under pressure and during critical incident situations.</li><li>Good documentation and reporting skills.</li></ul>Preferred Qualifications<ul><li>A+ certification (or equivalent practical experience).</li><li>Familiarity with AD, basic networking, VPN, and service desk environments.</li></ul>Job Type: Full-timeWork Location: In person

Amco IT Systems

Job OverviewWe are looking for a Network &amp; System Support Engineer to handle technical support for our US-based clients. The candidate must be capable of resolving both system and network-related issues efficiently and professionally.Key Responsibilities<ul><li>Troubleshoot and resolve system and network issues (L1/L2).</li><li>Support Windows, Linux, servers, AD, DNS, DHCP.</li><li>Manage routers, switches, firewalls, VPNs.</li><li>Monitor network performance and perform routine maintenance.</li><li>Respond to support tickets within SLA.</li><li>Communicate clearly with US clients and document all work.</li></ul>Required Skills<ul><li>2&ndash;5 years of experience in system/network support.</li><li>Strong understanding of networking (TCP/IP, VLANs, routing, switching).</li><li>Experience with Windows Server, Linux basics, and Active Directory.</li><li>Familiarity with firewalls and VPNs.</li><li>Good troubleshooting and communication skills.</li></ul>Preferred<ul><li>Experience with MSPs or international support.</li><li>Certifications: CCNA, Network+, MCSA (optional).</li><li>Experience with ticketing tools (e.g., Zendesk, ConnectWise).</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience supporting both system and network issues (L1/L2)? Please specify your years of experience.</li><li>Which networking devices or technologies have you worked with? (e.g., routers, switches, firewalls, VPNs)</li><li>What is your experience with Windows Server, Active Directory, DNS, and DHCP?</li><li>What are your expected monthly salary and earliest availability?</li><li>What is your current monthly salary?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Network & System Support Engineer

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer Level 1

Technical Support Engineer L-1

Unze Trading (Pvt). Ltd.

We&rsquo;re Hiring: Evening IT Support Engineer &ndash; Live OperationsWe are seeking a proactive Evening IT Support Engineer to ensure smooth live operations and technical support during evening hours. This role is crucial for maintaining uninterrupted IT services and resolving technical issues in real time.Key Responsibilities:<ul><li>Provide technical support during evening/live operations</li><li>Troubleshoot and resolve hardware, software, and network issues promptly</li><li>Monitor system performance and ensure minimal downtime</li><li>Support ERP systems, including SAP B1 and other business applications</li><li>Manage user accounts, permissions, and access during live operations</li><li>Assist with IT projects, system upgrades, and documentation</li><li>Coordinate with internal teams to ensure seamless IT services</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>3 years experience in IT support or system administration</li><li>Strong troubleshooting and problem-solving skills</li><li>Knowledge of Windows/Linux environments and networking</li><li>Experience with ERP systems (SAP B1 is a plus)</li><li>Ability to work independently during evening shifts</li><li>Excellent communication and teamwork skills</li></ul>Shift: EveningLocation: DHA Phase 3, LahoreJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Evening IT Support Engineer – Live Operations

Solvo Energy

Job Description: Design Engineer &ndash; Solar Industry Position: Design Engineer &ndash; Solar (PV Systems) Department: Engineering &amp; Technical Location: Lahore Dha phase 8,broadway commercial Job Type: Full-Time Experience: 1&ndash;2 YearsRole OverviewWe are looking for a skilled Solar Design Engineer with 1&ndash;2 years of hands-on experience in designing solar PV systems for residential, commercial, and industrial projects. The ideal candidate must be proficient in solar design software, electrical calculations, system sizing, and preparing technical documentation.This role requires strong analytical skills, technical expertise, and the ability to convert site data into optimized solar system designs.Key Responsibilities1. Solar System Design &amp; Engineering<ul><li>Prepare preliminary and detailed solar PV system designs (on-grid, hybrid, and off-grid).</li><li>Perform shading analysis, module layout, stringing design, and electrical SLDs (Single Line Diagrams).</li><li>Conduct system sizing, inverter selection, cable sizing, breaker selection, and safety device calculations.</li><li>Optimize system configuration for maximum efficiency and cost-effectiveness.</li></ul>2. Software &amp; Technical ToolsCreate designs using:<ul><li>AutoCAD (electrical drawings &amp; layouts)</li><li>PVsyst / Helioscope / Homer Pro (system simulation &amp; performance analysis)</li><li>SketchUp (3D modeling &amp; shading analysis)</li><li>MS Excel (load profiling, BOQs, costing sheets)</li></ul>3. Technical Documentation<ul><li>Prepare BOQs, proposals, and detailed engineering reports.</li><li>Develop Site Survey Reports, feasibility studies, and technical presentations.</li><li>Support the sales team with technical inputs and proposal engineering.</li></ul>4. Project Coordination<ul><li>Coordinate with installation teams to ensure design accuracy during execution.</li><li>Provide technical support during commissioning and troubleshooting.</li><li>Address design changes, client queries, and on-site technical issues.</li></ul>5. QA/QC &amp; Compliance<ul><li>Verify all designs adhere to safety, compliance, and quality standards.</li><li>Update design templates and engineering databases as required.</li></ul>Required Skills &amp; QualificationsEducation:<ul><li>Bachelor&rsquo;s Degree in Electrical Engineering, Energy Engineering, or related fields.</li></ul>Experience:<ul><li>1&ndash;2 years&rsquo; experience in solar PV system designing (Residential/Commercial/Industrial).</li></ul>Soft Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Good communication skills for client and internal team meetings.</li><li>Attention to detail and ability to work under deadlines.</li><li>Team player with a strong technical aptitude.</li></ul>What We Offer<ul><li>Competitive salary &amp; benefits.</li><li>Learning and growth opportunities in a fast-growing solar energy sector.</li><li>Professional working environment and exposure to diverse solar projects.</li></ul>Interested candidates share their resumes on WhatsApp number @ 0300-1476586Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Design Engineer

Explore 1992+ System support engineer in Lahore this December. Find roles across top companies and apply now to boost your career.

1992 system support engineer jobs IN Lahore

System Support Engineer

System Support Engineer

Network & System Support Engineer

System Support Engineer Level 1

Technical Support Engineer L-1

Evening IT Support Engineer – Live Operations

Design Engineer