ai engineer

assistant engineer

customer support agent

network support engineer

senior software engineer

systems support engineer

Mac Care

Job descriptionJob Summary:We are looking for a skilled Systems Support Engineer to manage, maintain, and enhance the IT infrastructure and business-critical applications used in our BPO operations. The ideal candidate will have 2&ndash;3 years of relevant experience in the BPO industry, with strong troubleshooting skills and the ability to support both end-users and backend systems to ensure operational efficiency.Key Responsibilities:<ul><li>System Configuration &amp; Application Support: Set up, deploy, and maintain systems and BPO applications including CRMs, dialers, ticketing tools, and other platforms.</li><li>Technical Troubleshooting: Act as the first line of defense for IT-related issues&mdash;diagnosing and resolving software, hardware, or connectivity problems affecting systems.</li><li>Operations Support: Collaborate with operations teams to ensure seamless workflow integration, automation, and minimal downtime.</li><li>Maintenance &amp; Monitoring: Monitor system performance and proactively address hardware, software, or network issues.</li><li>Training &amp; Documentation: Provide user training and develop system documentation, SOPs, and support materials.</li><li>Vendor Coordination: Liaise with IT vendors, service providers, and internal stakeholders to ensure reliability and compliance.</li><li>Security &amp; Compliance: Uphold IT security best practices and ensure systems comply with organizational and regulatory standards.</li><li>Continuous Improvement: Analyze trends and provide recommendations for improving system performance and reliability.</li></ul>Technical Skills:<ul><li>Hands-on experience with BPO systems like Five9, Avaya, Genesys, or similar.</li><li>Proficiency in CRM/ERP administration and troubleshooting.</li><li>Foundational knowledge of networking, cloud platforms, and cybersecurity.</li><li>Troubleshooting skills for Windows, VoIP, and telephony systems.</li></ul>Soft Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and collaboration skills.</li><li>Ability to work effectively in a high-pressure BPO environment.</li></ul>Preferred Qualifications:<ul><li>Exposure to cloud-based contact center platforms and automation tools.</li><li>Familiarity with AI-driven tools and solutions in the BPO domain.</li><li>Certifications such as ITIL, CCNA, or related credentials.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in IT, Computer Science, or a related discipline.</li><li>Experience: 2&ndash;3 years in IT systems and application support, preferably in the BPO sector.</li></ul>Experience: 2-3 YearsIndustry: BPO / Call CenterTimings: 6pm to 3am PKSTJob Type: Full-timeJob Type: Full-timeWork Location: In person

Systems Support Engineer

Shahnawaz Pvt Limited

Position/Designation: System Support EngineerBusiness Unit/Department: TechnologyLocation: Dockyard West Wharf, KarachiCompany:Shahnawaz Private Limited is a Pakistan based company with a Head office in Karachi providing services to corporate customers for six decades.The company has a strong national sales and after-sales network and partnerships with leading brands in the information technology industry such as Dell Technologies(Titanium Partner), VMWare, H3C, Sangfor, Microsoft, and Veeam.The company specializes in Data Center Solution, infrastructure solution, Backup and Recovery solutions, and End-user Client solutions.Responsibilities:<ul><li>Provide technical support, troubleshoot and resolve issues of Client / Endpoint devices and its operating software and accessories</li><li>Ensure continuous operation of customer systems and maintain high satisfaction levels.</li><li>Install, configure, and troubleshoot Windows/Linux OS, networking equipment (routers, switches, firewalls), and peripherals.</li><li>Diagnose and repair hardware components (motherboards, RAM, storage, power supply, etc.).</li><li>Conduct product installations as per client requirements and approved plans.</li><li>Participate in customer outreach, demos, and maintain strong client relationships.</li><li>Stay up to date with IT trends; attend training and complete certifications as required.</li><li>Escalate complex technical issues to vendors at local/regional levels when needed.</li><li>Ensure 24/7 availability for critical support and service delivery.</li></ul>Requirement:<ul><li>Bachelor's degree in a related field.</li><li>Proven experience 2-3 years in relevant field for corporate customers</li><li>Good communication and interpersonal skills.</li><li>Strong knowledge of PC/Laptop hardware repair and troubleshooting.</li><li>Understanding of TCP/IP and basic network environment</li><li>Excellent problem-solving and customer service skills.</li><li>Strong time management and multitasking abilities.</li></ul>Certifications: Relevant to the job responsibilties.Salary and commission as per the company's policy, along with other benefits.How to Apply: Share your resume at 2613tech@shahnawazltd.comJob Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you have experience with installing, configuring, and troubleshooting Windows/Linux OS, network equipment, and peripherals?</li><li>Can you describe your experience with PC and laptop hardware repair and troubleshooting?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>System Support Engineer: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

System Support Engineer

SmartHCM

Job Summary: The IT Support Engineer will provide technical support to end-users and assist in maintaining the company&rsquo;s IT infrastructure. This role involves troubleshooting hardware, software, and network issues, as well as implementing IT solutions in accordance with company policies.Key Responsibilities:&middot; Provide Level 1 support to end-users for laptops, desktops, printers, scanners, and operating systems.&middot; Provide Level 2/3 support and troubleshooting to resolve complex technical issues.&middot; Assist in the administration and maintenance of IT infrastructure, including Windows/Linux servers, networks, and security systems.&middot; Install and configure operating systems (OS) and software as per company SOPs.&middot; Perform system modifications, patches, and updates as needed.&middot; Work within established configuration and change management policies to ensure proper approvals and success of infrastructure changes.&middot; Diagnose and resolve hardware, software, and network-related issues, both remotely and on-site.&middot; Hands-on experience with Linux, Windows, Bash, and PowerShell scripting.&middot; Collaborate with the company&rsquo;s security team to implement security tools, policies, and procedures.&middot; Liaise with vendors and other IT personnel for problem resolution.&middot; Possess knowledge of client/server database applications.&middot; Maintain documentation and reports on technical issues and solutions.&middot; Report directly to the Senior IT staff.Qualifications &amp; Skills:&middot; Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience).&middot; Proven experience in IT support or related technical roles.&middot; Strong knowledge of Windows and Linux operating systems, networking protocols, and office productivity software.&middot; Excellent problem-solving and troubleshooting skills.&middot; Strong communication and interpersonal skills.&middot; Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus.. Salary Package: Market competitive and negotiable based on experience.How to Apply?Send your CV to mehak.mumtaz@smarthcm.cloud with the subject line or apply directly on Indeed!Job Type: Full-timeWork Location: In person

IT Support Engineer

Dawat-e-islami

As a System Support Engineer you will play a crucial role in maintaining and troubleshooting of IT infrastructure.Candidate should have thorough understanding and working knowledge of following:<ul><li>Microsoft Active Directory</li><li>Windows Server OS</li><li>Forefront &amp; Sophos Firewall</li><li>HP Storage server</li><li>HP ProLiant series server</li><li>WSUS/WDS/DNS/DHCP</li><li>Microsoft 365</li><li>Google Workspace</li><li>Linux OS &amp; Cybersecurity principles (highly preferred)</li><li>Ability to understand Events &amp; Logs monitoring</li><li>Basic understanding of Subnetting, Routing, Switching, VLAN, VPN, TCP/IP</li><li>Very well aware of MS Visio / Edraw for technical documentation &amp; report writing</li><li>Experience Level: 1-2 years.</li></ul>Qualification:&middot; Minimum Graduate (Computer Science is highly preferred)&middot; Relevant certification/coursesCommunication Skills:<ul><li>Good communication skills (verbal &amp; written)</li><li>Team player</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer (Code SSE)

Limton Group of Companies

Limton Group of Companies is currently hiring for System Support Executive who will be reporting directly to Team Lead &ndash; Hardware Support, responsible for on-site complaint handling, carrying out maintenance services on machines installed at client end.Requirements: -SHOULD HAVE GOOD COMMAND ON COMPUTERS, MICROSOFT WINDOWS AND SOFTWARE INSTALLATION. -Work closely with Hardware Support Coordinator and CRM Team.Qualification Requirements DAE (Electronics / Computer Science) Experience Requirements FreshSkills Requirement Must be skilled in COMPUTERS, MICROSOFT WINDOWS AND SOFTWARE INSTALLATION. Planning skills, handle multiple tasks simultaneously, set goals and meet deadlines, ability to take initiative; analytical reasoning and problem-solving skills; ability to maintain accurate and detailed records; able to function as a contributing member of department.Responsibilities - Responsible to provide on-site support, complaint handling and preventive services for contract and warranty clients. -Responsible to follow and recover outstanding payments and Tax Challans.- Responsible to follow clients on SLA renewal.- Responsible to share visit details with Team Lead and coordinator and also update all details in CRM software- Should be Punctual and regular.Other Important Requirement Should have own bikeJob Type: Full-time

AppInSnap

Position: Application Support Engineer Location: Karachi Experience Required: 2&ndash;4 years Department: IT / Application SupportJob SummaryWe are looking for a proactive Application Support Engineer to provide technical and operational support for business-critical applications and banking/transaction systems. The ideal candidate will be responsible for monitoring production systems, troubleshooting issues, supporting deployments, and coordinating with development and external teams.Key Responsibilities<ul><li>Provide Level 1 and Level 2 application support for production systems.</li><li>Monitor system performance and troubleshoot application issues.</li><li>Perform SIT/UAT testing and assist in production deployments.</li><li>Maintain and monitor scheduled jobs and system processes.</li><li>Support PR and DR environments for applications.</li><li>Coordinate with development teams and external vendors for issue resolution.</li><li>Analyze logs and system data to identify root causes of incidents.</li><li>Execute SQL queries for data extraction and reporting.</li><li>Provide support for ATM, POS, mobile banking, and transaction systems (if applicable).</li><li>Assist business users with application-related issues.</li><li>Ensure system availability and operational continuity.</li></ul>Required Skills<ul><li>SQL and database querying</li><li>Application troubleshooting and monitoring</li><li>Production support processes</li><li>UAT/SIT testing</li><li>Incident handling and resolution</li><li>Basic knowledge of middleware and integrations</li><li>Strong problem-solving skills</li><li>Communication and coordination skills</li></ul>Preferred Skills<ul><li>Experience with Oracle / AS400 systems</li><li>Banking or fintech application support experience</li><li>Exposure to core banking systems</li><li>Understanding of DR/PR environments</li><li>Experience with transaction monitoring systems</li></ul>EducationBachelor&rsquo;s degree in computer science, IT, or related field.Job Type: Full-timeWork Location: In person

Application Support

Conure Information Technology Services

Integration Engineer-CRMRole: Integration Engineer Employment Type: Full-time Location: Karachi (Hybrid)Experience: 6+ yearsAbout the Role We are hiring an Integration Engineer to build and maintain integrations between our CRM platform and external systems such as ERP, accounting, inventory, and third-party services.Key Responsibilities<ul><li>Design and implement system-to-system integrations using APIs and messaging.</li><li>Build reusable integration components and adapters.</li><li>Handle data synchronization, transformation, and validation.</li><li>Troubleshoot integration failures and data inconsistencies.</li><li>Work closely with backend, QA, and business teams to support integrations.</li></ul>Required Skills<ul><li>Strong experience with REST APIs, webhooks, and integration patterns.</li><li>Experience with data mapping and transformation.</li><li>Solid understanding of authentication (OAuth, API keys, tokens).</li><li>Proficiency in at least one backend language.</li><li>Familiarity with asynchronous processing and queues.</li></ul>Nice to Have<ul><li>Experience integrating CRM, ERP, accounting, or logistics systems.</li><li>Exposure to ETL tools or iPaaS platforms.</li><li>Understanding of enterprise integration patterns.</li></ul>Job Type: Full-timeWork Location: Hybrid remote in Karachi

Integration Engineer-CRM

Explore 1290+ Systems support engineer in Karachi this February. Find roles across top companies and apply now to boost your career.

1290 systems support engineer jobs In Karachi

Systems Support Engineer

System Support Engineer

IT Support Engineer

System Support Engineer (Code SSE)

System Support Engineer

Application Support

Integration Engineer-CRM