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customer support specialist

network support engineer

Fulcrum Pvt Ltd

Fulcrum is looking for Senior Network Engineer for one of our client in Karachi.Responsibilities<ul><li>Configure, manage, and troubleshoot network hardware and systems.</li><li>Administer and secure firewalls, routers, switches, and other network devices.</li><li>Monitor network performance, ensuring uptime and reliability.</li><li>Implement security best practices and resolve network vulnerabilities.</li><li>Provide advanced support for escalated network issues.</li></ul>Requirements:<ul><li>7+ years of experience in network administration, support, or a related role.</li><li>Hand on experience in configuration, management and troubleshooting of network hardware.</li><li>Proficient in firewall configuration and other security devices.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi Gpo: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Network Engineer: 8 years (Preferred)</li><li>Configuring and managing firewalls: 8 years (Preferred)</li><li>Troubleshooting of network hardware: 8 years (Preferred)</li></ul>Work Location: In person

Senior Network Engineer

Fulcrum Pvt Ltd is looking for a &quot; Network Infrastructure Engineer &quot; for our leading client.Job Title: Network Infrastructure EngineerLocation: Port QasimSalary Range: Rs. 90,000 &ndash; 95,000Experience Required: 3 to 5+ yearsJob Description:We are looking for a skilled Network Infrastructure Engineer to design, implement, manage, and support our network infrastructure. The ideal candidate will be responsible for maintaining reliable network performance, troubleshooting issues, and ensuring secure and efficient connectivity across the organization.Key Responsibilities:<ul><li>Design, configure, and maintain LAN, WAN, VPN, and wireless networks.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Troubleshoot network issues and provide timely resolutions.</li><li>Install, configure, and manage firewalls, routers, switches, and other networking devices.</li><li>Implement network security protocols, policies, and best practices.</li><li>Perform regular network maintenance, upgrades, and capacity planning.</li><li>Manage IP addressing, DNS, DHCP, and other network services.</li><li>Collaborate with IT teams for integration of new applications and systems.</li><li>Provide support for network-related escalations and incidents.</li><li>Document network configurations, changes, and troubleshooting procedures.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>3&ndash;5+ years of proven experience in network infrastructure engineering.</li><li>Strong knowledge of Cisco/Juniper/HP or similar network devices.</li><li>Experience with firewalls, VPNs, and network security protocols.</li><li>Hands-on experience with routing, switching, and load balancers.</li><li>Familiarity with monitoring tools (e.g., Nagios, PRTG, SolarWinds).</li><li>Strong troubleshooting and analytical skills.</li><li>Relevant certifications (CCNA, CCNP, or equivalent) will be a plus.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs95,000.00 per monthWork Location: In person

Network Infrastructure Engineer ( Port Qasim )

Fusion Ave (Private) Limited

System Support &amp; Network &amp; Security EngineerLocation: Shahrah-e-Faisal, Karachi Shift: Night (06:00 PM &ndash; 02:00 AM, Monday&ndash;Friday) Job Type: Full-time | On-siteCompany OverviewFusion Ave Private Limited (FAPL) is a well-established and diverse conglomerate, seeking an enthusiastic and skilled System Support &amp; Network &amp; Security Engineer to join our IT team.We are looking for a credible, capable, and communicative professional who can ensure smooth operations, secure networks, and lead advanced troubleshooting across our IT infrastructure.Job Responsibilities<ul><li>Design, implement, and maintain LAN, WAN, VPN, and Wi-Fi solutions</li><li>Provide remote system and network support (RDP, RDS, Azure AD, Hybrid Cloud)</li><li>Configure and manage firewalls, IDS/IPS, VPNs, and SIEM tools</li><li>Monitor and analyze security logs for anomalies or threats</li><li>Conduct penetration testing, vulnerability scanning, and remediation</li><li>Administer Microsoft 365 (Outlook, Teams, SharePoint)</li><li>Ensure compliance with NIST, ISO 27001, and CIS Controls</li><li>Collaborate with vendors and ISPs to ensure performance and SLAs</li><li>Lead and guide a team of engineers and administrators</li><li>Maintain documentation, reporting, and resource planning for IT projects</li></ul>Key Requirements<ul><li>Bachelor&rsquo;s/Master&rsquo;s in Computer Science or related field</li><li>Proven experience in network design, system support, and cybersecurity</li><li>Hands-on knowledge of Routing Protocols, Encryption Techniques, and CDN Optimization</li><li>Strong understanding of firewall management and VPN security</li><li>Familiarity with Hybrid Cloud Environments &amp; Azure AD integration</li><li>Ability to conduct cybersecurity audits and patch vulnerabilities</li></ul>Why Join Us?<ul><li>Be part of a forward-thinking IT-driven organization</li><li>Work with cutting-edge technologies in cybersecurity and networking</li><li>Career growth opportunities in a professional and diverse team environment</li></ul>How to ApplyInterested candidates can send their updated resume to: hr@fapl.com.pkJob Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthWork Location: In person

System Support and Network & Security Engineer

ibex

<div>
 Ibex is looking for a
 
 Network Engineer
 
 with intermediate-level expertise in resolving hardware and software platform issues within a complex, multi-layered network infrastructure.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experienced in WAN protocols (BGP, EIGRP, OSPF) and LAN/WLAN technologies (DNS, IP addressing, QoS, Spanning Tree, Multicast), with hands-on expertise in Cisco Catalyst switches and Cisco ISR/ASR routers
 </li>
 <li>
 Troubleshoot and provide Tier 1/2/3 support to diagnose and resolve escalated issues that may lead to service degradation or interruptions across the Data Center, Disaster Recovery (DR) site, regional hubs, and all branch locations
 </li>
 <li>
 Knowledge of next-generation firewalls (multi-vendor: Cisco ASA, Palo Alto, FortiGate) and security products/practices including ACLs, firewalls, VPNs, etc.
 </li>
 <li>
 Proficient in proactive network monitoring using tools like SolarWinds and PRTG across 1,000+ devices; solid understanding of NMS/Syslog monitoring, alerting, and escalation processes
 </li>
 <li>
 Familiar with wireless access controllers and access points
 </li>
 <li>
 Intermediate understanding of network system design principles, best practices, and standards
 </li>
 <li>
 Strong written and verbal communication skills, including the ability to deliver project-level presentations to business stakeholders
 </li>
 <li>
 Excellent troubleshooting and critical thinking skills to analyze and resolve complex technical issues
 </li>
 <li>
 Capable of drafting and documenting network designs, configurations, and operational standards
 </li>
 <li>
 Project experience implementing core infrastructure, networking, and cloud-based services for business teams or consumers
 </li>
 <li>
 Skilled in configuring and installing various network devices and services (e.g., routers, switches, firewalls, VPNs, etc.)
 </li>
 <li>
 Familiar with 24x7 operations and rotational NOC-based shift environments
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proactive monitoring of a 1,000+ device network using tools such as SolarWinds and PRTG; strong knowledge of NMS/Syslog monitoring, alerting, and escalation procedures
 </li>
 <li>
 Hands-on experience with Cisco IOS, Cisco ASA, Palo Alto firewalls, Fortinet Wireless, SolarWinds, and other network management utilities
 </li>
 <li>
 Expertise in routing, switching, and VPN troubleshooting, with a solid understanding of WAN and internet multi-homing architecture
 </li>
 <li>
 Knowledge of wireless access controllers and access points
 </li>
 <li>
 2&ndash;4 years of experience in a relevant networking role
 </li>
 <li>
 Master&rsquo;s or Bachelor&rsquo;s degree in Computer Science or Engineering
 </li>
 <li>
 CCNA certification is required; CCNP or equivalent (certified) is preferred
 </li>
 </ul>
</div>

Network Engineer

PTCL.Official

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values:
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 
 
 <ul>
 <li>
 Be Resilient
 </li>
 <li>
 Think Big
 </li>
 <li>
 Win Every Battle
 </li>
 <li>
 Value Success
 </li>
 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 
 Be managing the day-to-day Operations &amp; Maintenance of International IP gateway network throughout Pakistan along with ensuring Internet Backbone Connectivity, its availability, reliability, quality, and trouble free services with timely resolution of issues, managing state-of-the-art CDN network, its routing, performance management, KPI monitoring, capacity planning, connectivity with IP Edge &amp; Huawei switches. Provisioning, Testing, Configuration, Commissioning &amp; Troubleshooting of new CDN nodes. Regulatory compliance for content filtering etc.
 
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
 <li>
 Provide Level II &amp; III support to customer for their routing issues. Responsible for designing customized MPLS based Layer2/3 VPN solutions for customer&rsquo;s international &amp; nationwide branch connectivity and providing support related to IP/MPLS (Inter/Intra) , Coordination with upstream providers and registries; IANA, APNIC, RIPE etc, in lieu of customer&rsquo;s solutions
 </li>
 <li>
 Provisioning, Testing, Configuration, Commissioning &amp; Troubleshooting of CDN network, IP/MPLS customer links, International Backbone Links &amp; Intercity (National) Backbone Links.
 </li>
 <li>
 Ensuring Internet Backbone Connectivity, high availability, reliability, quality, and trouble free services with timely resolution of issues of IGW network
 </li>
 <li>
 Regulatory Compliance &amp; Value &ndash;added Services like Global MPLS, NNI &amp; IP Sec
 </li>
 <li>
 Capacity planning &amp; IGW traffic performance/KPIs monitoring
 </li>
 <li>
 O&amp;M of IGW Nodes, Switches, routers, firewalls, allied equipment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification
 
 
 <ul>
 <li>
 Basic or Higher degree in Engineering preferably Computer Systems, Telecom, Electronics, or Electrical
 </li>
 </ul>
 
 
 
 
 
 Technical Competency:
 
 
 <ul>
 <li>
 Routing, Switching, Security &amp; Routing Protocols
 </li>
 <li>
 International Gateway &amp; CDN Networks
 </li>
 <li>
 Networking/cyber security skills
 </li>
 </ul>
 
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
 
 
 
 
 
 
 
 #ExpressYourTalent #ReadyToRise #TayyarHo
 
 
 
</div>

Executive (IP Gateway Ops)

C Square Consulting (Pvt.) Ltd

Company DescriptionC Square (Pvt) Limited is a customer experience market leader, providing customer engagement solutions using conventional, traditional and digital channels integrated by AI and Genesys platform.Requirements:<ul><li>Minimum 1 year of experience in a related role.</li><li>Strong knowledge of VoIP and/or SIP technologies.</li><li>Proficiency in Linux OS (Fedora based); experience with Dockers and Kubernetes is a plus.</li><li>Hands-on experience with solutions with omni-channel capabilities (Genesys experience is a plus).</li><li>Proficiency in troubleshooting tools like Wireshark, tcpdump, etc.</li><li>Sound understanding of Networking concepts.</li><li>Knowledge of databases like MSSQL and Oracle, including query building.</li><li>Strong troubleshooting skills and a problem-solving mindset.</li><li>Excellent communication skills with prior experience in client support.</li><li>Basic programming knowledge for troubleshooting purposes.</li></ul>Key Responsibilities:<ul><li>Handle tickets on the Ticket Portal and resolve client issues efficiently.</li><li>Diagnose and troubleshoot technical problems.</li><li>Coordinate with relevant teams internally to ensure seamless operations.</li><li>Collaborate with client business and IT teams to understand and address issues and requirements.</li><li>Implement RFCs and lead projects.</li><li>Perform on-site visits for support and implementation as needed.</li><li>Share knowledge within the team to foster collective growth.</li></ul>Job Type: Full-timeWork Location: In person

Support Engineer

Fiberish Pvt Ltd

Position: Resident Engineer Career Level: Intermediate Shift Type: Rotational Location: KarachiKey Responsibilities:<ul><li>Respond to customer issues and complaints promptly and professionally.</li><li>Diagnose and troubleshoot internet connectivity issues on-site.</li><li>Install and configure network equipment, including routers, switches, and modems.</li><li>Perform routine maintenance and upgrades on customer premises equipment.</li><li>Collaborate with the support team to provide comprehensive solutions to customer problems.</li><li>Document and report on service calls, issues, and resolutions.</li><li>Educate customers on the proper use of their internet services and equipment.</li><li>Stay updated with the latest technologies and industry trends.</li></ul>Requirements:<ul><li>Proven experience as a Resident Engineer, Network Technician, or similar role.</li><li>Strong understanding of networking concepts and troubleshooting techniques.</li><li>Proficiency with network diagnostic tools and equipment.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and manage multiple service calls efficiently.</li><li>Willingness to travel to customer sites as needed.</li></ul>Job Type: Full-timeWork Location: On the road

Resident Engineer

Explore 1034+ Network support engineer in Karachi this September. Find roles across top companies and apply now to boost your career.