customer support executive Jobs in Karachi

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customer support representative Jobs in Karachi

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network support engineer

Bisma Group

Company Overview:AUA Solutions is an IT Enabled B2B data company, providing outsourced data management and database software consultancy services to companies in US/Canada and worldwide looking for back-office support with their business-to-business sales, marketing and recruitment related lead generation and prospecting activities. Formed in year 2006, Our service offerings include but are not limited to B2B targeted email &amp; contact list development, demand lead generation, software customization, digitization &amp; data entry, CRM/system data cleansing and verification, data append &amp; enrichment, database phone validation, online data collection, as well as other web-based back-office data functions that support and complement the B2B sales, marketing, admin, compliance and recruiting efforts of our global clients. AUA Solutions is ranked among Pakistan&rsquo;s Top 100 IT &amp; IT Enabled Services Exports companies by Pakistan Software Export Board (IT &amp; Telecom Ministry).Job Description:We are currently seeking young, highly charged, detail-oriented professionals for our IT &amp; Network division. Suitable candidates will be required to manage the division with minimum supervision, maintain and manage the server, assist with troubleshooting and etc.&middot; Minimum 1 years of working experience in a Software House /BPO / IT and Networks is a MUST.&middot; Familiarity with VOIP(Asterisk-Freepbx/Elastix) Cisco Router/Switches, Linux, TMG, PFSense etc.&middot; Ability to manage and maintain MS Windows Server 2008-12-16-19.&middot; Knowledge of major user software installation and troubleshooting as well as hardware and peripherals. &middot; Knowledge of TCP/IP, SIP, RDP, H.323, VLAN, Virtualization (VMware, ESXI, Vsphere, hyper-V). &middot; Experience with IP Telephony, Disaster Recovery, Network Security .&middot; Ability to read, write, communicate, speak and comprehend English&middot; BCS, BSc, BE, BS, Btech, BSTE, MIS, Microsoft / Cisco /Linux Certified with 4-year college degree preferred.&middot; Preference will be given to applicants with prior BPO or IT company experience&middot; May be required to work from home once in a while&middot; MUST have PC and internet connectivity at homeSkills Required:&middot; VOIP (Asterisk-Freepbx/Elastix), Microsoft Servers, Cisco, Linux, Proxy ServersJob Compensation &amp; Other Details Bonus: Annual Bonus (performance-based) Increments: After every 6 months, based on performance as per semi-annual appraisal.Benefits: Training, Paid Personal/Emergency Leaves, Timely pay for long-term employees: Health, Maternity, Disability &amp; Life family coverage, Advance &amp; Loan Facility, BC Program, Growth &amp; Promotions, Education Assistance, Commitment Bonus, Van Service(Drop Only) etcJob Timings: Eve-Night Evening: 6:00 pm to 4:00 am (Saturday and Sunday Closed)Age: 20-32 YearsJob Type: Full-timeCOVID-19 considerations: Mask and hard copy of C.V is CompulsoryJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthLocation:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

IT Network / Support Engineer

Cyber Internet Services (Pvt.) Limited

Position: TAC Engineer Level-1 Company: Cyber Internet Services (Pvt.) Limited (Cybernet) Location: Head Office, Karachi (Full-time | Onsite) Department: Managed ServicesAre you ready to elevate your career in a dynamic and innovative environment? Cybernet invites motivated individuals to join our Managed Services team as TAC Engineer Level-1 and contribute to delivering exceptional technical support to our valued clients.Responsibilities and Duties:&middot; Address diverse technical queries from corporate clients, providing timely and effective support.&middot; Build and maintain positive client relationships, ensuring exceptional service delivery.&middot; Expedite complaint resolutions within committed timelines to meet service level agreements.&middot; Troubleshoot network issues related to Customer Premises Equipment (CPE) such as routers and switches.&middot; Respond to inquiries about internet access technologies, including DSL, VSAT, Fiber, WiMAX, GPON, and RF.&middot; Log and manage incident resolution tickets in the system, ensuring clear communication with stakeholders.&middot; Provide technical support to customers via phone and email, ensuring issues are resolved promptly.&middot; Diagnose and resolve internet and data connectivity issues associated with various technologies, including GPON, RF P2P, P2MP, Metro Fiber, Dark Core, 3G/4G LTE, and email services.&middot; Collaborate with internal teams such as Network Operations, Engineering, and Fiber Optics to escalate and resolve technical and last-mile issues.&middot; Document support interactions, including resolution steps and customer feedback, within the ticketing system.&middot; Monitor network performance proactively to identify and resolve potential issues before they impact customers.&middot; Participate in training sessions and team meetings to share insights and best practices for continuous improvement.Skills and Qualifications:&middot; Bachelor&rsquo;s degree in Telecommunications, Electronics, Networking, Computer Engineering, or Computer Science from a reputable institution with a minimum CGPA of 3.0.&middot; CCNA training or certification is preferred.&middot; Fresh graduates or individuals with 1-2 years of relevant experience are encouraged to apply.&middot; Strong understanding of OSI Layers, TCP/IP protocols, and fundamentals of switching and routing.&middot; Proficiency in Linux and VM environments is an advantage.&middot; Basic knowledge of network security principles and practices.&middot; Solid troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.&middot; Familiarity with email protocols (SMTP, IMAP, POP3) and internet protocols (TCP/IP, DNS, DHCP).&middot; Flexibility to work in an 8-hour rotational shift schedule.How to Apply:If you are ready to embark on an exciting career journey with Cybernet, send your updated resume to careers@cyber.net.pk with the subject line &ldquo;TAC - Karachi&rdquo;Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.Job Type: Full-timeWork Location: In person

TAC Engineer Level-1 - Karachi

Appfiniti Technologies Solution

We are hiring a proactive and customer-oriented Technical Support Engineer to join our team. This role is ideal for someone with solid troubleshooting expertise, strong networking knowledge, and hands-on experience supporting Windows and macOS environments.The successful candidate will be responsible for delivering responsive frontline support, resolving technical issues efficiently, and working closely with internal IT teams to maintain high service standards.Role OverviewAs a Technical Support Engineer, you will serve as the first point of contact for clients experiencing technical issues. You will diagnose, resolve, and document support cases while ensuring a positive customer experience and adherence to service level commitments.Key Responsibilities<ul><li>Deliver first-line technical assistance via phone, email, and chat.</li><li>Troubleshoot and resolve hardware, software, and network-related issues.</li><li>Support users with software setup, configuration, account provisioning, and general system usage.</li><li>Install, configure, and maintain desktops, laptops, networks, and peripheral devices.</li><li>Administer user accounts and permissions through Active Directory.</li><li>Conduct routine maintenance tasks including updates, backups, and security checks.</li><li>Escalate complex issues to senior support teams with detailed documentation.</li><li>Maintain accurate records of incidents and solutions within the ticketing system.</li><li>Follow up with clients to ensure complete issue resolution and satisfaction.</li><li>Meet established SLAs, response times, and quality benchmarks.</li><li>Contribute to internal documentation and continuous process improvement initiatives.</li><li>Provide basic end-user guidance to improve technical awareness and system usage.</li><li>Stay updated on current technologies and troubleshooting best practices.</li><li>Report recurring issues or system trends to management for improvement planning.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related discipline.</li><li>Minimum 2 years of experience in a helpdesk or technical support role.</li><li>Strong knowledge of networking fundamentals and troubleshooting methodologies.</li><li>Practical experience supporting Windows and macOS operating systems.</li><li>Experience working with Microsoft 365 and Google Workspace environments.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong written and verbal English communication skills.</li><li>Ability to explain technical issues clearly to non-technical users.</li><li>Customer-focused attitude with attention to detail.</li></ul>Preferred Qualifications<ul><li>Certifications such as CompTIA, Microsoft, or Cisco.</li><li>Experience working within SLA-driven support environments.</li></ul>What We Offer<ul><li>Exposure to diverse IT systems and real-world technical challenges.</li><li>Supportive and collaborative work culture.</li><li>Opportunities for professional growth and hands-on learning.</li></ul>How to Apply Please send your resume to: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Technical Support Engineer

HR Ways

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:- Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿- Technical Liaison: ﻿Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿- Office IT Management: ﻿Provide support for internal laptops and maintain the **IP Phone (VoIP)** system. ﻿- Systems Monitoring: ﻿Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿- Support: ﻿Troubleshoot and resolve technical issues for banking clients post-deployment. ﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 0 - 1 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

IT Support Engineer | Onsite Karachi | Morning Shift

CSI SUPPLY CHAIN

*We are looking for Network Administrator*Requirements:5+ years of experience in networking and IT infrastructure.Expertise in configuring and managing cisco routers, switches and I.p intercoms systems.ISA Server (or similar firewall solutions). Server administration (Windows/Linux) and ip cameras.Job Type: Full-timePay: From Rs80,000.00 per month

NETWORK ADMINISTRATOR

Xaptiva Digital (Pvt.) Ltd

URGENT APPLY : Senior / IT Support NOC Executive - 3 PositionsCompany DescriptionXaptiva Digital ( Pvt.) LtdPosition:Senior IT Support NOC Executive /IT Support NOC Executive &ndash; 3 Positions( Roster Based Job in Office with Morning, Evening &amp; Night shifts)Required by:Immediate Hiring / Urgent HiringRole Description:We are an IT company that provides 24 x 7 IT helpdesk support to customers in USA. This is an exciting full-time role for a Senior / Information Technology Support NOC Executive for office based position in our Karachi Office. Candidates from other cities like Islamabad, Lahore etc. where high speed Internet is available, backup UPS is available, could also send their CVs for our consideration to hire additional resources in other cities. These are existing positions where you get exposure to US Standards of working, while working with US clients, so, your learning would be great as we deploy World-class support processes along with attractive salary with lots of other perks.Must Read Instructions before applying:<ul><li>All applicants are requested not to apply randomly without seeing our requirements and without seeing whether they meet the criteria or not. This will save your time as well as our time.</li><li>Since the job role requires talking to customers in USA, so REASONABLE fluency in spoken English is a must for this job. Here we do not expect 10/10 from you, but if u think you rate yourself at 10/10, it is good.</li><li>Applicant must have COMPLETED his bachelors. Candidates in the process of doing bachelors will not be accepted.</li><li>This is a roster based job, where staff could have shift starting from 7AM or 3PM or 10PM EST -USA times where once shift is set, it goes for months. If you required, later it could be swapped with another executive, if he agrees. Candidates looking for one specific time of the shift only, should NOT apply.</li><li>We work 6 days a week, with one day off, 8.5 hours a day.</li><li>Please apply with a recent passport-size photo with a complete address, your age, working mobile phone number, including your current city of residence.</li><li>Candidates with British Accent or American Accent would be ideal, so please mention it in the CV if you can speak English in those accents.</li></ul>Qualifications<ul><li>Minimum Education is Bachelors in Computer Science/IT or relevant IT field.</li><li>Minimum 5 to 8 years&rsquo; to maximum 14 years&rsquo; verifiable experience in Information Technology and System Administration is required.</li><li>Technical Support and Troubleshooting skills required will be minimum Level 2. If you possess Level 3 capabilities it is also good.</li><li>Strong problem-solving abilities and attention to details, excellent communication and interpersonal skills required.</li><li>Good knowledge of MS Windows Systems, MS outlook, Active Directory, Servers- Desktop, WAN/LAN, Firewalls, switches, routers, access points, and support ticket handling.</li><li>Working in a contact center would be an added advantage.</li><li>Please mention if you ever worked on any support ticketing system, and if yes, then what was its name.</li><li>Experience on MS Word and a little bit of MS Excel is also required.</li><li>Experience in supporting Cisco and Fortinet Firewall is nice to have.</li><li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional), CCNA are a plus.</li></ul>Who Should NOT Apply:<ul><li>Candidates chewing pan, and gutka, after or before office hours.</li><li>Candidates living in Karachi, but their family is outside Karachi.</li><li>Candidates who cannot work in Shift based or Roster based office timings.</li><li>Candidates who cannot speak English Fluently. Minimum 8.5/10, with very good communication skills is required.</li></ul>Requirements:The Senior/Information Technology Support Executive will be responsible for providing Level 1 and Level 2 technical support, resolving basic to mid-level IT issues related to Windows, Servers, PCs, Wireless, Network management, firewalls etc.; thus managing system administration tasks. The candidate will be expected to work open Trouble Tickets, troubleshoot the hardware and software issues, solve the problem and close the tickets.<ul><li>Staff applying from big cities like Islamabad, Lahore, Rawalpindi, should have their own laptops, backup UPS System and High Speed Internet at home.</li><li>Karachi Based Staff will be provided everything in our office.</li><li>For Karachi hiring, those candidates will be preferred who are living in Karachi and their families are also living in Karachi so they can easily take care of the families and focus on job also.</li><li>Candidates readily available to join immediately should mention that on first page of CV on the top.</li><li>Age should not be above 40.</li><li>Previous employers and all content and knowledge mentioned in the CV should be authentic and verifiable.</li></ul>Compensation Includes:<ul><li>Yearly Holidays: 3 Days holiday on Eid ul Fitre, 3 days holiday on Eid ul Adha, plus 7 others.</li><li>Annual Leave, Medical Leaves, Casual Leaves.</li><li>Good Salary as per Market and timely disbursement of salary before or on 8th of every month.</li><li>Complete Good Salary Package that includes :</li><li>House Rent Allowance.</li><li>Mobile Phone bill and Internet Package.</li><li>Traveling Allowance.</li><li>Medical Allowance for Self.</li><li>Medical Allowance for family ( pregnancy not covered).</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthApplication Question(s):<ul><li>Have you worked in a Shift based, or roster based job? </li><li>Do you speak Grammatically Correct English with fluency ? Please rate yourself on scale of 1 to 10 where 10 is very fluent like Native speaker.</li></ul>Work Location: In person

Senior / IT Support NOC Executive

Logon Broadband Pvt Ltd

Senior NOC EngineerPosition: Senior NOC Engineer Location: Clifton, Karachi Experience: 3 to 5 Years (Relevant ISP Experience Required) Education/Certifications: Bachelor's in Computer Science, IT, or related field. Certifications such as CCNA, CCNP, or equivalent are highly preferred.About the Role: We are seeking a highly skilled and experienced Senior NOC Engineer to join our team at Logon Broadband Pvt Ltd. This is an exciting opportunity to work in a dynamic ISP environment, where you will lead a team of junior network engineers, oversee critical network operations, and ensure high-quality service delivery.Key Responsibilities:<ul><li>Network Design and Implementation:</li><li>Plan, design, and implement advanced network solutions to support the organization&rsquo;s ISP services.</li><li>Conduct network capacity planning and optimize resources to ensure scalability and efficiency.</li><li>Configure and deploy routers, switches, firewalls, and other network devices in compliance with industry standards.</li><li>Team Leadership and Development:</li><li>Supervise, train, and mentor junior network engineers, ensuring their technical growth and professional development.</li><li>Delegate tasks effectively, monitor progress, and provide constructive feedback to team members.</li><li>Network Operations and Maintenance:</li><li>Manage day-to-day network operations to ensure uninterrupted service for customers.</li><li>Monitor network performance using diagnostic tools and address any bottlenecks or failures proactively.</li><li>Perform regular maintenance, firmware updates, and system backups to maintain network health.</li><li>Troubleshooting and Issue Resolution:</li><li>Diagnose and resolve complex network issues, minimizing service disruptions and downtime.</li><li>Coordinate with vendors and third-party providers to resolve escalated issues promptly.</li><li>Analyze recurring issues to identify root causes and implement permanent solutions.</li><li>Security Management:</li><li>Implement and manage robust security protocols to safeguard the network against cyber threats.</li><li>Conduct regular audits, vulnerability assessments, and penetration testing to ensure compliance.</li><li>Respond to security incidents, investigate breaches, and implement mitigation strategies.</li><li>Documentation and Reporting:</li><li>Maintain accurate and up-to-date documentation of network configurations, diagrams, and processes.</li><li>Generate detailed reports on network performance, incidents, and maintenance activities for management review.</li><li>Collaboration and Stakeholder Engagement:</li><li>Work closely with other departments, including sales, operations, and customer support, to align network capabilities with business needs.</li><li>Participate in client meetings to address technical requirements and ensure satisfaction with network services.</li><li>Provide technical support and guidance to internal and external stakeholders as needed.</li><li>Technology Innovation and Optimization:</li><li>Stay updated on emerging technologies and trends in networking and ISP operations.</li><li>Evaluate and recommend new tools, technologies, and methods to enhance network efficiency and performance.</li><li>Implement automation and optimization strategies to streamline network management processes.</li><li>Customer Support and Service Assurance:</li><li>Assist in resolving escalated customer complaints related to network connectivity and performance.</li><li>Ensure timely and effective communication with customers during outages or service impacts.</li><li>Develop and implement strategies to improve overall customer satisfaction with ISP services.</li><li>Compliance and Best Practices:</li><li>Ensure all network operations comply with regulatory standards and company policies.</li><li>Adhere to industry best practices for network management and ISP operations.</li></ul>These responsibilities are designed to ensure that the network engineer not only excels in their technical expertise but also contributes to the growth, innovation, and smooth functioning of the ISP environment.Kindly send your relevant resume on careers@lbi.net.pk before March 31, 2026.Job Type: Full-timePay: Rs65,000.00 - Rs95,000.00 per monthJob Type: Full-timePay: Rs65,000.00 - Rs95,000.00 per monthWork Location: In person

Senior NOC Engineer

Explore 939+ Network support engineer in Karachi this March. Find roles across top companies and apply now to boost your career.