customer support executive Jobs in Karachi

customer support executive

account manager

chat support agent

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer success specialist Jobs in Karachi

customer success specialist

customer support agent

Tribe-d

Sales Executive / Chat Support AgentDigit-it is looking for a motivated and enthusiastic Sales Executive / Chat Support Agent to join our team.Position: Sales Executive / Chat Support Agent Experience: Freshers to 6 Months Experience Shift Timing: 6:00 PM to 2:00 AM (Night Shift) Location: Gulshan-e-Iqbal, KarachiRequirements:<ul><li>Good communication skills in English (written &amp; verbal)</li><li>Basic knowledge of sales and customer handling</li><li>Ability to manage sales through social media platforms</li><li>Willingness to learn and achieve targets</li><li>Freshers are encouraged to apply</li></ul>Salary: Starting from PKR 25,000 (based on experience and skills)Job Responsibilities:<ul><li>Handle customer queries through chat support</li><li>Generate leads and convert them into sales</li><li>Communicate with potential customers via social media platforms</li><li>Maintain good customer relationships</li></ul>Apply Now: Send your CV and join our growing team!Pay: Rs20,000.00 - Rs25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Agent

Ochre Clothing

We are looking for a customer-focused and proactive Customer Service Representative (CSR) to join our team. The ideal candidate will provide exceptional support to customers across multiple communication channels, ensuring a smooth shopping experience from inquiry to post-purchase assistance. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding customer service.Key Responsibilities Customer Support<ul><li>Respond to customer inquiries via WhatsApp, Facebook, Instagram, email, website chat, and phone.</li><li>Assist customers with product information, sizing, availability, pricing, and order placement.</li><li>Resolve customer complaints professionally while maintaining a positive brand image.</li><li>Follow up with customers regarding pending issues until resolution.</li></ul>Order Management<ul><li>Process, update, and monitor customer orders.</li><li>Coordinate with warehouse and logistics teams to ensure timely order fulfillment.</li><li>Handle order modifications, cancellations, exchanges, and return requests according to company policies.</li><li>Track shipments and provide delivery updates to customers.</li></ul>Sales Support<ul><li>Recommend suitable products based on customer preferences.</li><li>Upsell and cross-sell products when appropriate.</li><li>Help customers complete their purchases by addressing concerns and providing accurate information.</li></ul>Social Media &amp; Chat Management<ul><li>Respond promptly to comments, messages, and inquiries across social media platforms.</li><li>Maintain a professional and friendly tone while representing the brand.</li><li>Escalate technical or complex issues to the relevant department.</li></ul>Customer Satisfaction<ul><li>Ensure every customer interaction reflects the company's service standards.</li><li>Maintain accurate records of customer conversations and resolutions.</li><li>Gather customer feedback and share insights to improve products and services.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>1&ndash;2 years of experience in customer service, preferably in e-commerce or fashion retail.</li><li>Excellent verbal and written communication skills in English and Urdu.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to work under pressure and manage multiple conversations simultaneously.</li><li>Basic knowledge of Microsoft Office and Google Workspace.</li><li>Experience with CRM systems or customer support software is an advantage.</li></ul>Skills<ul><li>Customer Relationship Management</li><li>Communication Skills</li><li>Active Listening</li><li>Conflict Resolution</li><li>Time Management</li><li>Teamwork</li><li>Attention to Detail</li><li>Multitasking</li><li>Sales Support</li><li>Adaptability</li></ul>Key Performance Indicators (KPIs)<ul><li>First Response Time (FRT)</li><li>Average Resolution Time</li><li>Customer Satisfaction (CSAT)</li><li>Order Accuracy</li><li>Customer Retention</li><li>Response Quality</li><li>Conversion from Customer Inquiries</li><li>Return and Complaint Resolution Rate</li></ul>What We Offer<ul><li>Competitive salary</li><li>Professional growth opportunities</li><li>Supportive work environment</li><li>Employee discounts</li><li>Performance-based incentives</li><li>Training and development programs</li></ul>Pay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Serive (CSR)

TalentPop App

<div>
 
 About Us
 
 
 
 At TalentPop App, we believe e-commerce support is more than just managing orders &mdash; it&rsquo;s about creating a smooth and enjoyable shopping experience for every customer. We&rsquo;re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
 </li>
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 Assist with product inquiries, order processing, tracking, returns, and issue resolution
 </li>
 <li>
 Monitor and update product listings, inventory, and order status in the TikTok Shop system
 </li>
 <li>
 Collaborate with internal teams to ensure smooth operations and positive customer experiences
 </li>
 <li>
 Stay informed on TikTok Shop policies, trends, and tools to optimize store performance
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive pay with annual performance-based increases
 </li>
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 Paid time off so you can take care of yourself
 </li>
 <li>
 Comprehensive health and dental insurance or a monthly health stipend
 </li>
 <li>
 Holiday bonuses to show appreciation for your hard work
 </li>
 <li>
 A fully remote work setup &mdash; no commuting, ever
 </li>
 <li>
 Opportunities for growth and advancement as we continue to expand
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Excellent English communication skills (both written and spoken)
 </li>
 <li>
 At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
 </li>
 <li>
 Familiarity with order management systems (IMS) and online store platforms
 </li>
 <li>
 Strong attention to detail, organization skills, and a proactive problem-solving mindset
 </li>
 <li>
 Enjoys working in a fast-paced environment and being part of a collaborative team
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Work From Home
 
 
 
 <ul>
 <li>
 Your own computer or laptop (i5 processor or equivalent preferred)
 </li>
 <li>
 A reliable internet connection (minimum of 25 Mbps upload/download speed)
 
 
 </li>
 </ul>
 
 READY TO JOIN US?
 
 
 
 If you&rsquo;re excited about helping customers and ensuring smooth TikTok Shop operations, we&rsquo;d love to hear from you. Apply now and let&rsquo;s grow together!
</div>

TikTok Shop Support

Mevteck

Salary: PKR 40,000 &ndash; 60,000 Location: Gulshan-e-Iqbal, Karachi (Onsite) Shift: 10:00 PM &ndash; 7:00 AM Monday to SaturdayRequirements: 6+ months experience in Chat Support, Sales, or Lead Generation Good written English Confident communication skills Target-oriented mindsetPerformance Bonuses Growth Opportunities Training ProvidedApply Now: hr.mevteck@gmail.com Contact: +92 300 1339559Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Comics Book Sales Executive & Closer

ABS INTERNATIONAL

We are looking for someone who has worked in a call center and knows how to listen to calls and check if the agent did a good job or not.<ul><li>Salary: PKR 45,000 &ndash; 55,000/month</li><li>Shift: 6:00 PM &ndash; 2:00 AM</li><li>Location: Gulshan-e-Iqbal, Karachi</li><li>Job Type: Full-Time | On-Site</li></ul>Your Daily Work Will Include:<ul><li>Listen to recorded and live calls of our agents</li><li>Give each call a score based on a checklist we provide</li><li>Write simple and clear feedback for agents and their team leads</li><li>Attend weekly team meetings to discuss call quality</li><li>Report any common mistakes or problems to the manager</li></ul>We Need Someone Who:<ul><li>Has at least 6 months to 1 year of call monitoring experience in a BPO or call center</li><li>Understands how sales and customer support calls work</li><li>Can use Excel or Google Sheets and call recording tools</li><li>Can write feedback in English clearly</li><li>Is available to work evening shift, 6 days a week &mdash; on-site only</li></ul>&gt; Important &mdash; Please Read Before Applying:This job is only for people who have worked in a call center or BPO. If your experience is in software testing, IT, or app/website QA &mdash; this is not the right role for you.Salary &amp; Benefits:<ul><li>PKR 45,000 &ndash; 55,000 per month based on experience</li><li>Salary always paid on time &mdash; no exceptions</li><li>proper training provided from day one</li><li>Clear path to grow into Senior QA or Team Lead role</li><li>Stable long-term job with a well-established company</li></ul>How to Apply:Apply on Indeed with your updated CV. Keep your phone active &mdash; we will call shortlisted candidates directly.We welcome applications from all candidates regardless of gender or background.Pay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Do you have at least 1 year of experience monitoring or auditing calls in a BPO or call center? (Yes/No)</li><li>Have you worked specifically with sales or customer support calling processes &mdash; not software or IT testing? (Yes/No)</li><li>Are you available to work 6 days a week from 6:00 PM to 2:00 AM consistently? (Yes/No)</li><li>Do you currently reside in or near Gulshan-e-Iqbal, Karachi? (Yes/No)</li><li>Have you used a QA scorecard or call evaluation form to grade agent performance? (Yes/No)</li><li>Are you comfortable providing written feedback to agents and team leads in English? (Yes/No)</li><li>Do you have experience attending or conducting calibration sessions? (Yes/No)</li><li>Is your background strictly in voice-process or contact center QA &mdash; no software, app, or website testing? (Yes/No)</li></ul>Work Location: In person

Call Quality Assurance Analyst — BPO / Call Center

Inqline

Job Title: QA EngineerCompany: ConnectLoop Location: Karachi, Pakistan Work Type: Full-time, in-office Schedule: 5 days a week from the office Experience Required: 3&ndash;5 yearsAbout ConnectLoopConnectLoop is an AI technology company building AI-powered sales agents that help businesses capture leads, answer customer questions, qualify prospects, book meetings, and follow up across channels such as websites, WhatsApp, email, and CRM systems.We are looking for a detail-oriented QA Engineer to join our Karachi office and help ensure our product is reliable, accurate, and ready for customers.About the RoleAs a QA Engineer at ConnectLoop, you will be responsible for testing our web application, AI agent workflows, APIs, integrations, dashboards, and customer-facing features. You will work closely with the product and engineering teams to identify issues, document bugs, verify fixes, and help improve the overall quality of the platform.This is an in-office role based in Karachi, and the candidate is expected to work from the office 5 days a week.Key Responsibilities<ul><li>Create, execute, and maintain test plans, test cases, and QA checklists.</li><li>Perform manual testing for web applications, admin dashboards, APIs, and AI-powered features.</li><li>Test end-to-end user flows such as sign-up, onboarding, AI agent setup, chat, lead capture, appointment booking, and CRM integrations.</li><li>Evaluate AI agent behavior for accuracy, hallucinations, conversation flow, lead qualification quality, and overall user experience based on the Product Requirements.</li><li>Test integrations with tools such as CRMs, email platforms, calendars, WhatsApp, and other third-party systems.</li><li>Identify, document, and track bugs using tools such as ClickUp, Jira, Linear, or similar platforms.</li><li>Work closely with developers to reproduce issues and verify fixes.</li><li>Perform regression testing before releases.</li><li>Perform performance testing.</li><li>Maintain and update QA documentation including test cases, regression suites, release checklists, and testing procedures.</li><li>Participate in release validation, smoke testing, and user acceptance testing (UAT) activities before production deployments.</li><li>Validate lead data, CRM synchronization, analytics events, and workflow execution to ensure data accuracy across systems.</li><li>Ability to analyze application logs, API responses, and error reports to assist with troubleshooting.</li><li>Test APIs using Postman or similar tools.</li><li>Ensure the product works properly across different browsers, devices, and screen sizes.</li><li>Help improve QA processes, release standards, and product quality.</li></ul>Required Skills &amp; Experience<ul><li>3&ndash;5 years of experience in software quality assurance.</li><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>Strong experience with manual testing of web applications.</li><li>Good understanding of QA processes, test planning, bug reporting, and regression testing.</li><li>Experience testing APIs using Postman or similar tools.</li><li>Familiarity with browser developer tools for debugging network requests, console errors, and frontend issues.</li><li>Good understanding of application performance, page load behavior, and responsiveness testing.</li><li>Ability to write clear, detailed, and well-structured bug reports.</li><li>Good understanding of software development workflows.</li><li>Strong attention to detail and problem-solving skills.</li><li>Good communication skills and ability to work with developers, product managers, and designers.</li><li>Comfortable working in a fast-paced startup environment where processes evolve rapidly and team members take ownership across multiple areas.</li><li>Ability to work from the Karachi office 5 days a week.</li></ul>Nice to Have<ul><li>Experience with automation testing tools such as Selenium, Cypress, Playwright, or similar.</li><li>Basic SQL knowledge for data validation.</li><li>Experience testing AI chatbots, AI agents, or machine learning products.</li><li>Experience testing SaaS, CRM, calendar, email, or messaging integrations.</li><li>Familiarity with Agile/Scrum development processes.</li><li>Understanding of usability, performance, and security testing.</li></ul>Ideal CandidateThe ideal candidate is detail-oriented, organized, and comfortable working in a fast-moving AI startup environment. You should be able to test products from both a technical and user perspective. Since ConnectLoop is building AI-powered sales agents, you should also be comfortable reviewing AI responses and making sure the experience feels accurate, professional, and useful for customers.Why Join ConnectLoop<ul><li>Work on a modern AI product with real customers.</li><li>Join a growing AI startup at an early stage.</li><li>Work closely with product, engineering, and leadership teams.</li><li>Opportunity to grow into a Senior QA or QA Lead role.</li><li>Be part of a team building AI sales technology for global businesses.</li></ul>Pay: Rs1,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>software quality assurance.: 3 years (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

QA Engineer

Human Capital HR Solutions

Quality Control Manager (Call Center QA)Location: Remote Industry: BPOHuman Capital HR Solutions is hiring a Quality Control Manager for one of its international clients operating in the dietary supplements industry. We are looking for an experienced professional with a strong background in Call Center Quality Assurance and Sales Quality Management to ensure high-quality customer interactions and continuous performance improvement.Key Responsibilities:Listen to and evaluate 50&ndash;60 sales calls dailyAssess operator performance using internal quality standardsIdentify gaps in sales communication and objection handlingProvide clear, constructive feedback to improve agent performancePrepare quality reports and monitor overall call center performanceEnsure compliance with quality assurance policies and proceduresRequirements:Bachelor's degree in Business Administration, Management, Communications, or a related field3&ndash;5 years of experience in Quality Assurance/Quality Control within a Sales Call CenterStrong understanding of sales processes, customer service, and objection handlingExcellent analytical, listening, and communication skillsFluency in English and Urdu (spoken and written)Self-motivated with the ability to work independently in a remote environmentStrong attention to detail and report-writing skillsWhat We Offer:Fully remote working opportunityWork with an international organizationProfessional growth in a fast-paced environmentCollaborative and performance-driven cultureApply Now!Send your updated resume to: careers1.hc@gmail.comOnly shortlisted candidates will be contacted.Pay: Rs33,851.93 - Rs152,918.03 per monthWork Location: In person

Quality Control Manager (Call Center QA)

Explore 174+ Customer support agent in Karachi this July. Find roles across top companies and apply now to boost your career.