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account manager – growth & retention Jobs in Karachi

account manager – growth & retention

customer support agent

Flipdish

<div>At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.

Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">About this role</h3>

Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders

Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">In this job, you'll&hellip;</h3>
<ul><li>Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.</li>
<li>Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.</li>
<li>Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.</li>
<li>Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.</li>
<li>Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.</li>
<li>Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.</li>
<li>Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.</li>
<li>Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.</li></ul> 

<h3 class="jobSectionHeader">
We're looking for&hellip;</h3>
<ul><li>Fluency in English: Exceptional verbal and written communication skills in English are essential.</li>
<li>Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.</li>
<li>Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.</li>
<li>Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.</li>
<li>Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.</li>
<li>Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.</li>
<li>Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.</li>
<li>Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.</li></ul> 

<h3 class="jobSectionHeader">
 About Flipdish</h3>

We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
We go to great lengths to understand our customers (check out our C-suite on work experience). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. 

<h3 class="jobSectionHeader">
 Our culture</h3>

At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is!). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is.

Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.

We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.

We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!

So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. 

<h3 class="jobSectionHeader">
Don't be shy. Apply.</h3>

We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch.

We also understand some candidates might need assistance. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.</div>

Customer Support Agent

Mars BPO

Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Call Center Representatives. In this role, you will handle inbound and outbound calls, provide excellent customer service, and support sales and operational activities.If you are a strong communicator who enjoys helping others and thrives in a fast-paced environment,Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Process orders, forms, applications, and requests accurately</li><li>Maintain detailed and accurate customer records</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with team members and other departments as needed</li><li>Maintain knowledge of company products, services, and policie</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Excellent communication skills in [English/Local Language].</li><li>Customer-focused with strong problem-solving abilities.</li><li>Ability to work under pressure and meet targets.</li><li>Basic computer skills and familiarity with MS Office.</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li><li>Stable job with a growing BPO company</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Voice Agents

Job Description: We are seeking motivated and energetic Female candidates for our calling team. This position involves connecting with potential customers, sharing service-related information confidently, and meeting performance goals.This role requires excellent communication skills, problem-solving abilities, and a positive attitude to ensure a high level of customer satisfaction.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve customer complaints and provide appropriate solutions</li><li>Process orders, forms, applications, and requests accurately</li><li>Maintain detailed and accurate customer records</li><li>Follow up with customers to ensure issue resolution</li><li>Collaborate with team members and other departments as needed</li><li>Maintain knowledge of company products, services, and policie</li></ul>Follow company policies and proceduresRequirements<ul><li>Good command of English</li><li>Strong verbal communication skills</li><li>Willingness to work night shifts</li><li>Basic computer handling skills</li><li>Sales-focused mindset with a positive attitude</li></ul>What We Offer<ul><li>Professional work environment</li><li>Career growth opportunities</li><li>Performance-based incentives</li><li>Supportive team and management</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

CSR ( Night Shift )

The Talenters

Job description:Outwerk Solutions, a leading international call center, is looking for Call Center Agents who are fluent in English and ready to earn big!Job Details: Shifts Available:<ul><li>Part-time: 6:00 PM - 1:00 AM</li><li>Full-time: 6:00 PM - 3:00 AM</li></ul>In Ramadan shift starts at 7:30pmDays: Monday - Friday (Weekends Off!)<ul><li>What We Offer:</li></ul>Salary up to 60,000 PKR + Commissions &amp; IncentivesEarn up to 100k with attractive commission structure<ul><li>Performance-based Bonuses</li><li>Career Growth Opportunities</li><li>Fun &amp; Professional Work Environment</li></ul>Requirements:<ul><li>Fluent English Communication Skills (Mandatory)</li><li>Strong persuasion &amp; sales skills</li><li>Ability to work in a fast-paced environment</li><li>Prior call center experience is a plus, but freshers are welcome!</li></ul>Apply Now! Send your CV via WhatsApp at 0349-3613193or come for walk-in interview between 8pm - 9pmLocation: Park Avenue, 1st Floor, Suite No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, KarachiDon't miss this opportunity to boost your career!Job Types: Full-time, Part-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Agents (English Fluency Required!) Part time/ Full time

We&rsquo;re not hiring a seat-filler. We&rsquo;re hiring someone who can hold attention, control conversations, and close confidently.If your English sounds natural (not memorized) and you enjoy talking to people &mdash; you&rsquo;ll love this role.What you&rsquo;ll do<ul><li>Speak with international clients daily</li><li>Build trust &amp; keep customers engaged</li><li>Turn conversations into results</li></ul>You must have<ul><li>Fluent spoken English (mandatory)</li><li>Confidence while speaking</li><li>Ability to think on the spot</li></ul>What you get<ul><li>Fixed salary + performance bonuses</li><li>Friendly team (no toxic floor managers)</li><li>Rapid growth opportunities</li><li>Training &mdash; we polish you, not test you</li></ul>Part time: 7pm - 2amFull time: 7pm - 4amWorking days: Mon - FriIf you think you are a good fit for this position apply now! To apply share your resume via Whatsapp 0349-3613193Job Types: Full-time, Part-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Communication Specialist

Network Squad

About the RoleWe are looking for a skilled and forward-thinking AI Agent &amp; Automation Engineer to join our growing technology team. The ideal candidate will be responsible for designing, developing, and integrating AI-driven solutions that improve business efficiency, automate processes, and enhance system intelligence.This role requires hands-on experience with AI agents, workflow automation, API integrations, and system optimization.Key Responsibilities<ul><li>Design and deploy AI agents for business operations and customer interactions</li><li>Develop AI-driven automation workflows to streamline internal processes</li><li>Integrate AI solutions with existing systems (CRM, ERP, cloud platforms, APIs)</li><li>Build and maintain AI-powered chatbots and virtual assistants</li><li>Monitor, test, and optimize AI performance and reliability</li><li>Collaborate with IT, operations, and business teams to identify automation opportunities</li><li>Ensure security, compliance, and scalability of AI implementations</li></ul>Required Skills &amp; Experience<ul><li>Proven experience in AI development, automation, or system integration</li><li>Strong knowledge of Python or similar programming languages</li><li>Experience with AI APIs and large language models</li><li>Hands-on experience with automation tools and workflow platforms</li><li>Experience with REST APIs and third-party integrations</li><li>Understanding of cloud platforms (AWS, Azure, or GCP)</li><li>Strong problem-solving and analytical skills</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you available to start immediately? If not, what is your notice period?</li><li>Where are you located?</li><li>Do you have any disabilities or medical issues that we should be aware of?</li><li>What is your current salary package?</li><li>Describe your experience with Ai Agent</li></ul>Work Location: In person

AI Agent & Automation Engineer

Riuman International

Job Title: Cargo Agent Education: Graduation (Aviation Graduate Preferred) Experience: Minimum 2 Years Salary Range: PKR 50,000 &ndash; 70,000 Shift: RotationalJob Description: We are looking for a responsible and experienced Cargo Agent to manage cargo handling, documentation, and coordination with airline and ground staff. The candidate must ensure timely processing and safe handling of shipments.Key Responsibilities:<ul><li>Handle air cargo documentation and booking process</li><li>Coordinate with airlines, customers, and warehouse teams</li><li>Ensure proper loading and unloading of shipments</li><li>Verify cargo details, weight, and compliance requirements</li><li>Maintain records and prepare reports</li><li>Follow aviation safety and security standards</li></ul>Requirements:<ul><li>Graduation (Aviation degree preferred)</li><li>At least 2 years of cargo / logistics experience</li><li>Knowledge of air freight procedures and documentation</li><li>Good communication and coordination skills</li><li>Willing to work in rotational shifts</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Cargo Agent

Explore 472+ Customer support agent in Karachi this February. Find roles across top companies and apply now to boost your career.