customer service representative

account manager

application support analyst Jobs in Karachi

application support analyst

call center agent – calling lead generation (us time zone ) Jobs in Karachi

call center agents (rotational shifts) Jobs in Karachi

call center agents (rotational shifts)

customer support agent

AEG Travel

Job description:Job Description of Customer Service Representative* Efficiently manage incoming customer communications across multiple channels, including inbound calls, emails, and live chat. * Diagnose, troubleshoot, and resolve customer inquiries and concerns promptly, ensuring a high level of first-contact resolution. * Handle complex customer complaints and escalated issues with empathy, professionalism, and a solution-oriented mindset. * Build and maintain positive customer relationships by delivering exceptional service.Requirment :* Exceptional verbal and written communication skills in both English and Urdu. * Strong ability to active-listen, analyze problems, and provide clear, structured solutions under pressure. * A-Level/O-Level/Fresh graduate.Pay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Service Representative

IBEX Global

Job description:We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.}Requirements:1. Good written and verbal English Skills.2. Ability to work in the late nights and rotational shifts.3. IntermediateAdditional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per hourWork Location: In person

Customer Support

Invision Custom Solutions

Title: Customer Service Representative Shift timings: 9 AM to 9 AM (Timings and all the holidays will be followed as per International US/Canada) Shift slots: Morning (8:00 AM- 5:00 PM) Evening (4:00PM - 1:00 AM) Night (12:00 AM - 9:00 AM) Working days: 6 days a week (alternate saturday or sunday)Job Overview:<ul><li>Core Duties: Coordinating with System tracking, and updating. Real time coordination with team in US/ Canada.</li></ul>Handles inbound/outbound communications via WhatsApp chats.<ul><li>Work Environment: Highly fast-paced, usually handling international clients (e.g., US/Canada).</li></ul>Requirements<ul><li>Communication: Excellent written English skills and good speaking skills will be plus.</li><li>Experience: Atleast 6 months of experience as CSR.</li><li>Skills: Negotiation, problem-solving, and basic familiarity with CRM or software. Good skills in Microsoft Excel.</li></ul>Application Question(s):<ul><li>How many Months or years of experience do you have in Customer Services Representative?</li><li>Do you have experience in Banks or logistics? (yes/no)</li><li>What's your current salary and benefits?</li><li>What's your expected salary?</li><li>How soon you can join us? (Notice period)</li><li>Please mention the shift slot you're comfortable to join?</li></ul>Morning: 8 AM to 5 PM, Evening: 4 PM to 1 AM, Night: 12 AM to 9 AMLocation:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Falcon Ecom Solution

JOB SUMMARY: We are seeking applicants who have excellent communication and problem Solver.JOB DESCRIPTION:* Respond to customer queries in a timely and accurate way, via chat* Identify customer needs and help* Has Great Written Communication Skills* Engages Proactively* Multitasks Effectively* Asks Direct Relevant Questions* Quickly Identifies Pain PointEducation:Intermediate.Skills:Interpersonal &amp; Communication skills.Extrovert Personality.Problem-solving SkillsJob Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Representative

ibex. Pakistan

<div>
 
 
 Position Overview
 
 
 
 To supervise daily operations of the insurance customer service team, ensure SLA and quality targets are met, and deliver a high standard of customer experience across voice, email, and chat channels for policyholders and prospects.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &bull; Supervise a team of 15&ndash;20 Customer Service Representatives handling inbound/outbound calls, emails, and chats related to policy inquiries, claims status, and complaints.
 
 
 &bull; Monitor team performance against KPIs: AHT, FCR, CSAT, adherence, and quality scores.
 
 
 &bull; Conduct call calibrations, coaching sessions, and provide floor support to improve agent performance.
 
 
 &bull; Ensure compliance with insurance regulations, data privacy, and company policies.
 
 
 &bull; Handle escalated customer complaints and ensure resolution within TAT.
 
 
 &bull; Coordinate with Claims, Underwriting, and IT teams for issue resolution and process improvements.
 
 
 &bull; Prepare daily/weekly performance reports and present insights to management.
 
 
 &bull; Identify training needs and coordinate with L&amp;D for agent upskilling.
 
 
 
 
 
 
 Required Qualifications &amp; Experience
 
 
 
 &bull; Master&rsquo;s or Bachelor&rsquo;s degree in Business Administration, Commerce, or equivalent.
 
 
 &bull; 5&ndash;7 years of experience in a contact center, with 2&ndash;3 years in a supervisory/lead role preferred.
 
 
 &bull; Prior experience in an insurance company is mandatory.
 
 
 &bull; Strong knowledge of insurance products: Motor, Health, Travel, Life.
 
 
 &bull; Proficiency in CRM tools, MS Excel, and contact center platforms.
 
 
 &bull; Excellent communication and people management skills.
 
 
 
</div>

Operations Supervisor

Techbrio

Launch Your Career with SH Innovations!Are you ready to grow professionally while earning a strong income from the comfort of a supportive workplace? SH Innovations is hiring motivated individuals to join our team as Night Shift Call Center Agents.Whether you are a student looking for part-time work or a fresh graduate ready to start your career, this is your opportunity to step into a high-growth environment.Why Join SH Innovations?<ul><li>No Experience Required: Full professional training provided</li><li>Attractive Pay: Fixed Salary + Uncapped Commissions</li><li>International Exposure: Work with global clients and improve communication skills</li><li>Career Growth: Performance-based promotions and skill development opportunities</li></ul>Shift Details<ul><li>Night Shift: 12:00 AM &ndash; 06:00 AM (6 Hours)</li><li>Comfortable working environment with proper training and support</li></ul>Location302, 3rd Floor, AG Trade Center, Plot No. C-2, Block 14, Gulistan-e-Johar, Karachi (Adjacent to Red Apple)Requirements<ul><li>Age: 16 to 30 years</li><li>Students and Fresh Graduates are highly encouraged to apply</li></ul>How to ApplyDon&rsquo;t wait for the perfect opportunity&mdash;create it!WhatsApp your CV today: +92 316 3543646Join SH Innovations and start building your future today!Pay: Up to Rs50,000.00 per monthWork Location: In person

Night Shift Call Center Agent (Students & Freshers!)

zyltech digital 

We are looking for a Digital Chat Based Agent ( Freshers) - Fluent in English to handle customer inquiries and sales through live chat. This role is ideal for freshers or candidates with strong written English and good communication skills.ResponsibilitiesRespond to customer queries via live chat professionallyAssist customers with product/service informationConvert chats into successful salesMaintain chat quality, accuracy, and response timeFollow company chat and sales guidelinesRequirementsFreshers are encouraged to applyStrong written English communication skillsO-Level / A-Level / English language certificate preferredAbility to handle multiple chats efficientlyBasic computer and typing skillsPreferred (Plus Point)Prior chat support or sales experience1-2 Months Experienced in any International campaignWhat We OfferTraining providedGrowth opportunitiesSupportive work environmentJob Type: Full-timeWork Location: Gulshan -e- Iqbal, Main University Road, KarachiWork Location: On the road

Digital Chat Sales Agent (Freshers)

Explore 266+ Customer support agent in Karachi this June. Find roles across top companies and apply now to boost your career.

266 customer support agent jobs In Karachi

Customer Service Representative

Customer Support

Customer Service Representative

Customer Support Representative

Operations Supervisor

Night Shift Call Center Agent (Students & Freshers!)

Digital Chat Sales Agent (Freshers)