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customer support specialist Jobs in Lahore

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online technical support engineer Jobs in Lahore

online technical support engineer

systems support engineer

HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring: OSS/BSS Application Support EngineerLocations: Lahore Industry: Telecom / ISP / Network OperationsAbout the RoleWe are looking for a skilled OSS/BSS Application Support Engineer to support critical telecom systems involved in service provisioning, activation, and assurance. The ideal candidate will play a key role in maintaining system stability, resolving incidents, and supporting integrations across multiple platforms.Key ResponsibilitiesProvide operational support for OSS/BSS applications used in provisioning, activation, and service assurance Troubleshoot application issues, data inconsistencies, integration failures, and workflow disruptions Monitor system health, alerts, and performance; escalate incidents when required Support integrations and data flows between OSS/BSS platforms, third-party systems, and internal tools Collaborate with NOC, Field Operations, Customer Operations, and Engineering teams Perform basic SQL queries for validation, troubleshooting, and reportin Maintain and update SOPs, operational documentation, and troubleshooting guides Assist with system changes, minor enhancements, and release validationsRequirements3&ndash;5+ years of experience in OSS/BSS application support or telecom systems Strong understanding of telecom workflows (Provisioning, Activation, Service Assurance) Experience troubleshooting APIs, integrations, and data flows Working knowledge of SQL for operational support Strong analytical, problem-solving, and communication skills Willingness to learn Salesforce Administration and provide operational backup supportPreferred SkillsExperience with OSS/BSS platforms such as Vetro FiberMap, GoCare, Data Axel, or similar Background in Telecom, Fiber ISP, Broadband, or Network Operations Familiarity with CRM platforms (Salesforce preferred) Basic scripting or automation exposure (PowerShell, Bash, Python)What We OfferMarket Competitive Salary Career Growth Opportunities Hybrid Working Model Exposure to Enterprise Telecom SystemsJob Type: Full-timeWork Location: In person

OSS/BSS Application Support Engineer

Fatima Memorial Hospital

Saida Waheed FMH College of Nursing requires the services of System Support Engineer. Bachelor&rsquo;s degree in Computer Sciences with a minimum of 2 years&rsquo; experience in system support, networking, and IT infrastructure. The Job Description is outlined below.1. Responsible to provide support Hardware &amp; repair Support.2. Responsible for installing and repairing computer hardware, including laser, label, dot-matrix, deskjet, and wireless printers; scanners; LCDs and monitors; multimedia equipment; system and laptop motherboards; power supplies; laptops; UPS systems; DVRs and CCTV cameras; and peripherals such as mouse and keyboard.3. Responsible to provide support Software Windows installation, Office installation, Antivirus, USB Security Software, remote software VNC, HMIS, EMCO Software, Store report, Zakat Pharmacy Software, Quick book NUR foundation, Converting software video Editing Software CD &amp; DVD, Audio Editing, Photo Editing.4. Responsible to configure Email account internet configures, laptop configures wireless, checking computer equipment for electrical safety.5. Responsible for planning and undertaking scheduled maintenance upgrades.6. Responsible to setting up new user accounts and profiles and dealing with password issues, Provide support Network.7. Configure wireless (PVT) Blocks User laptop &amp; mobile.8. Responsible to new Network cable active &amp; Troubleshoot Network Cable.9. Responsible to configure network switch, wireless device, Router.10. Responsible to manage network Cable and Tagging.Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

System Support Engineer

Physicians Revenue Group

Job Summary The System Support Engineer (SSE) is the frontline IT responder responsible for resolving end-user issues, handling support tickets, and ensuring smooth daily IT operations. This role provides L1 technical support and escalates complex issues to L2/L3 teams under the guidance of the Assistant Manager IT Operations. The SSE ensures timely ticket closure within SLA, maintains user systems, and adheres to IT policies and procedures.Job Location: Onsite presence in Lahore is required, with occasional remote support as needed. Night shift (7:00 p.m. &ndash; 4:00 a.m.) Key Responsibilities System Support &ndash; L1 Responsibilities<ul><li>Provide exceptional L1 technical support to internal users for hardware, software, network, and application issues.</li><li>Troubleshoot end-user problems following A+ and ITSM best practices.</li><li>Install, configure, and maintain laptops, desktops, and peripherals.</li><li>Perform routine maintenance and basic health checks on user PCs.</li><li>Support and troubleshoot remote desktop tools used by staff.</li></ul>User &amp; System Administration<ul><li>Assist with password resets, permission updates, and user access requests according to IT policies.</li></ul>Ticketing, SLA &amp; Reporting<ul><li>Log, track and resolve tickets in the IT Helpdesk system within defined SLA timelines.</li><li>Escalate unresolved or complex issues to L2/L3 teams with proper documentation.</li><li>Ensure accurate ticket notes, troubleshooting steps and resolution details.</li></ul>Communication &amp; Coordination<ul><li>Communicate effectively with users, explaining issues and solutions in simple language.</li><li>Maintain professional behavior when dealing with urgent or critical issues.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>1+ year of experience in IT support, helpdesk, or technical troubleshooting.</li><li>Strong understanding of IT infrastructure basics (OS, networks, hardware).</li><li>Experience using IT Helpdesk systems and understanding of SLAs.</li><li>Working knowledge of remote support tools, Windows OS, and MS Office troubleshooting.</li><li>Ability to diagnose hardware/software problems efficiently.</li><li>Strong communication, customer service, and problem-solving abilities.</li><li>Ability to work under pressure and during critical incident situations.</li><li>Good documentation and reporting skills.</li></ul>Preferred Qualifications<ul><li>A+ certification (or equivalent practical experience).</li><li>Familiarity with AD, basic networking, VPN, and service desk environments.</li></ul>Job Type: Full-timeWork Location: In person

Contegris Pvt Ltd

Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer L-1

OLX Pakistan

<div>
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 <ul>
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 Responsible to analyze functional problems and determine techniques/requirements feasible for expedited solutions.
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 Responsible for server configuration, Backup, Full System Ready
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 Responsible to utilize network management tools (Solar-winds) to monitor, evaluate, and report health statistics of WAN/LAN.
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 Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network.
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 Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues.
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 Responsible for the Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble-Ticket system.
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 Ensure to update, maintain, and validate known error database.
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 Ensure the accountability for administration of Remedy Action Request System solutions.
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 Development, publishing and maintenance of statistical, management and custom reports.
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 Support information assurance by; Updating and maintaining content, classification, and protection of organization Web sites, and Access management
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 The incumbent will also be responsible to perform duties like Installing new software
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 Installing new hardware (servers, printers, computer workstations, etc.)
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 Setting up user accounts, permissions and passwords
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 Overseeing security of all systems, especially the internet, and installing antivirus protection
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 Fixing network faults
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 Network maintenance
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 Technical support for people using the network
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 Training staff on new systems
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 Day to day admin and monitoring of network use
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 Planning future improvements, suggesting IT solutions to business problems
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 Making sure all IT meets industry standards
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 Supervising help desk staff If you choose to work for a large company, it&rsquo;s likely you&rsquo;ll have a designated area of the network to work on; if you work for a smaller company you&rsquo;ll probably be in charge of the entire network
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 </ul>
 
 
 
 
 
 
 Job Specification:
 
 
 
 
 
 
 
 Minimum Bachelors degree with 2-5 years of relevant experience
 
 
 Good at problem solving
 
 
 Good at organizing and multitasking
 
 
 Able to explain technical problems in a simple terms
 
 
 Team player
 
 
 A dedication to continually update knowledge
 
 
 A clear understanding of the employer&rsquo;s particular system
 
</div>

ZS Knitwear

Job Opportunity: Electrical Engineer We are looking for a competent and dedicated professional to join our team in the role of electrical engineer.Eligibility Criteria:<ul><li>Education: Bachelor&rsquo;s degree in Electrical Engineering or related field</li><li>Experience: 1 to 2 years of experience</li><li>Basic knowledge of electrical systems, circuits, and control systems.</li><li>Support in project planning, execution, and documentation</li></ul>Key Responsibilities:<ul><li>Conduct testing and troubleshooting of electrical circuits and systems.</li><li>Ensure compliance with safety standards and industry regulations.</li><li>Assist in the design, development, and maintenance of electrical systems and equipment</li></ul>How to Apply:Interested candidates may share their updated CV at zsrecruitment87@gmail.com with the subject &ldquo;Electrical Engineer&rdquo;.Job Type: Full-timeWork Location: In person

Electrical Engineer

Aesom Private Limited

Job Title: MEP Design Engineer (Mechanical / Electrical / Plumbing)Location: Lahore, Pakistan Employment Type: Full-TimeAbout UsAESOM is a professional engineering and design firm delivering high-quality construction solutions for USA-based construction projects. We are currently seeking a MEP Design Engineer with solid hands-on experience in Mechanical, Electrical, and Plumbing (MEP) design.Job Description:The MEP Design Engineer will support the design team in developing coordinated MEP designs, construction drawings, and BIM models in compliance with USA building codes and standards.Key Responsibilities<ul><li>Prepare MEP design drawings for Mechanical (HVAC), Electrical, and Plumbing systems</li><li>Develop and update Revit/BIM models for building services</li><li>Assist in design calculations, layouts, and equipment sizing</li><li>Coordinate with architects, structural engineers, and senior MEP engineers</li><li>Ensure compliance with USA building codes (ASHRAE, NFPA, IPC, NEC)</li><li>Participate in clash detection and interdisciplinary coordination</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Mechanical, Electrical, or relevant Engineering discipline</li><li>Minimum 3 years of experience in MEP design</li><li>Revit &amp; BIM experience is mandatory</li><li>Hands-on experience with USA building codes and projects</li><li>Good understanding of HVAC, electrical systems, plumbing, and fire protection</li><li>Ability to work independently and within a team</li></ul>Perks &amp; Benefits<ul><li>Market-competitive salary</li><li>Health insurance</li><li>Provident fund</li><li>Exposure to international (USA) projects</li><li>Professional growth and learning opportunities</li></ul>Apply NowInterested candidates may share their resume at zarqa.abbas@aesom.co Subject Line: Junior MEP Design Engineer. . .#JuniorMEPDesignEngineer #MEPDesign #RevitMEP #BIMEngineering #HVACDesign #ElectricalDesign #PlumbingDesign #USABuildingCodes #EngineeringJobsPakistan #LahoreJobs #NowHiringJob Type: Full-timeWork Location: In person

MEP Design Engineer (Mechanical / Electrical / Plumbing)

Explore 2129+ Systems support engineer in Lahore this December. Find roles across top companies and apply now to boost your career.

2129 systems support engineer jobs IN Lahore

OSS/BSS Application Support Engineer

System Support Engineer

System Support Engineer

System Support Engineer L-1

System Support Engineer

Electrical Engineer

MEP Design Engineer (Mechanical / Electrical / Plumbing)