sales manager

product manager

account manager

key account manager

operations manager

technical account manager

MVP Tech GT LLC

<div><p>Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Account Manager to join our amazing culture. As a Technical Account Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.</p><p><b>
Who We Are:</b></p><p>
With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.</p><p><b>
Who You Are:</b></p><p>
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You value a positive culture and embrace equal opportunity. You strive to be the best version of yourself at work and home. You want to grow with us and deliver results as an exceptional Technical Account Manager.</p><p><b>
What you will do with your expertise and our support</b>:</p><p>
Responsible for all pre-sales activities pertaining their personal accounts and/or their local designated teams activities and management this is inclusive of developing bids and integrated solutions, in collaboration with technical PMs &amp; Presales department. Presents to clients proposed solutions and manages clients expectations and requirements. Manage key accounts and develop them.</p><p><b>
KEY RESULTS AREAS (RESPONSIBILITIES):</b></p><ul><li>
Manages Presales personnel, monitoring their activities, providing support &amp; guidance when needed.</li><li>
Participates in sales calls with colleagues when needed</li><li>
Develops technical design and commercial pricing for the presales team</li><li>
Suggests discounts, margins, &amp; presentations of the presales team, and provide guidance on the same when needed</li><li>
Keeps records and organize reporting back the director on all presales activities</li><li>
Provides strategic feedback &amp; input on presales activities</li><li>
Organizes the presales team leaves &amp; vacations in coordination with HR department</li><li>
Participates in recruiting new presales personnel</li><li>
Monitors &amp; develop their own team</li><li>
Coordinates &amp; provide data on training requirements for their teams</li><li>
Coordinate with other departments on ongoing projects, bids, troubleshooting &amp; any activity that might require his/her input</li><li>
Be available for traveling, meeting new clients, and site surveying even in harsh conditions.</li><li>
Gets brief from client on required solution(s), gets any available documentation, contacts consultants (if applicable), conducts site visit if possible</li><li>
Opens new accounts &amp; establishes relationships with clients &amp; suppliers</li><li>
System design based on clients requirements the design includes setting specification of hardware, software, technical drawings and IT infra-structure for the solution; might need to specify other requirements that include power, mechanical and electrical requirements for the project execution.</li><li>
Commercial aspects of each project covering production of BoQ, recommending optimal software and hardware and pricing of the same, negotiates with the client commercial and pricing terms,</li><li>
Technical submittal of the solution in the form of technical and commercial bid/proposal</li><li>
Meeting with clients to clarify project dynamics, timelines, execution, planning, etc.</li><li>
Briefs PM on all aspects of the project and hands-over all documentation, client contacts and other aspects for commencement of the project execution.</li><li>
Interacts with the PM and client (as required) to ensure follow up on project execution and delivery</li><li>
Assists Auto-cad section in preparing final solution drawings</li><li>
Supports in any required business development with potential or repeat clients</li><li>
Manage key accounts and advise on their approach strategy.</li><li>
Provide feedback on the general performance of MVP inside key accounts</li><li>
Advise and implement action steps to maintain relationships and retain sales growth in key accounts</li></ul><p><b>
QUALIFICATION</b></p><ul><li>
Bachelors of Engineering (Electronics or CS related) or BA in business or equivalent</li><li>
Masters Degree or vendor certifications are considered as advantageous</li></ul><p><b>
SPECIFIC SKILLS</b></p><ul><li>
Excellent Knowledge in the relevant markets</li><li>
Excellent Business Communication skills</li><li>
Languages (Specified per country &amp; Market)</li><li>
Technical knowledge in Security Industry, networking</li><li>
Presentable &amp; Dynamic</li></ul><p><b>
Working Conditions:</b></p><ul><li>
Frequent travel may be required (local, regional, and international).</li><li>
Flexibility to work across time zones based on global account locations.</li></ul><p><b>
WORK EXPERIENCE</b></p><ul><li>
Minimum 5 years experience in IT security solution design and execution</li><li>
Must have UAE Market experience; knowledge of GCC is advantageous</li></ul></div><p></p>

Technical Account Manager - Local KSA

Denodo

<div>
 Job description:
 <br/>
 <br/>
 <strong>
  Job Description
 </strong>
 <p>
  Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You&nbsp; will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied&nbsp;&nbsp;and confident in leveraging the Denodo Platform as a key component in their ecosystem.&nbsp;
 </p>
 <p>
  In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers&nbsp;&nbsp;to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.&nbsp;
 </p>
 <p>
  Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role&nbsp; in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and&nbsp; milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the&nbsp; Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating&nbsp;&nbsp;the creation and delivery of this document.&nbsp;&nbsp;
 </p>
 <strong>
  Job Responsibilities &amp; Duties
 </strong>
 <p>
  <strong>
   Technical Engagement:&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Communicate common practices with regards to Denodo usage and implementation.&nbsp;
  </li>
  <li>
   Conduct cadence calls to review open issues and escalations with the customer operational team.&nbsp;
  </li>
  <li>
   Provide input into account health assessment on technical progress.&nbsp;
  </li>
  <li>
   Act as point of contact between customer and Denodo technical teams.&nbsp;
  </li>
  <li>
   Coordinate with other teams to achieve account growth, service utilization, and use cases.&nbsp;
  </li>
  <li>
   Ensure customers' deployment is documented and understood.&nbsp;
  </li>
 </ul>
 <p>
  <strong>
   Platform Adoption:&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Identity pain points and training required around product usage.&nbsp;
  </li>
  <li>
   Have regular communication and updates on Denodo capabilities.&nbsp;
  </li>
  <li>
   Provide product and feature guidance.&nbsp;
  </li>
  <li>
   Recommend advisory sessions, entitled/on-demand training.&nbsp;
  </li>
 </ul>
 <p>
  <strong>
   Customer Engagement:&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Provide point of contact for escalations related to the product.&nbsp;
  </li>
  <li>
   Coordinate the management and resolution of support tickets, with both customers and Denodo teams.&nbsp;
  </li>
  <li>
   Review enhancement requests with Product Management / Development.&nbsp;
  </li>
  <li>
   Ensure successful product feature adoption.&nbsp;
  </li>
  <li>
   Encourage and enable platform upgrades and migrations.&nbsp;
  </li>
 </ul>
 <p>
  <strong>
   Reporting &amp; KPI&rsquo;s&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details&nbsp;
  </li>
  <li>
   Maintain Customer relationship map in Salesforce&nbsp;
  </li>
  <li>
   Maintain and report on Customer Services Utilization and Training accomplishments&nbsp;
  </li>
  <li>
   Goal is to get Customer to consume all Services available to them&nbsp;
  </li>
  <li>
   Get all the Customer staff to take all the relevant training classes
  </li>
 </ul>
 <p>
  <strong>
   Information Security Responsibilities:&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Knows and understands the Security Policy and procedures that apply to their work.&nbsp;
  </li>
  <li>
   Ensures that their actions do not result in any security breaches.&nbsp;
  </li>
  <li>
   Informs the owner of the asset of any security incident, real or suspected, that it detects.&nbsp;
  </li>
  <li>
   Is aware of and committed to the Acceptable Use Policy&nbsp;
  </li>
 </ul>
 <strong>
  Desired Skills &amp; Experience
 </strong>
 <ul>
  <li>
   University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent&nbsp; experience in a similar role.&nbsp;
  </li>
  <li>
   5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management&nbsp; or analytics software industry.&nbsp;
  </li>
  <li>
   Excellent verbal and written communication skills to be able to interact with technical and business counterparts.&nbsp;
  </li>
  <li>
   Good technical knowledge about different areas in a data management ecosystem.
  </li>
  <li>
   Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.
  </li>
 </ul>
</div>


Technical Account Manager, Customer Success

Fox Talent

<div>
 <p>
  <strong>
   Fox Talent are hiring for a Technical Account Manager to join an IT services business in Dubai. The company are specialized in building products including top-tier mobile apps for business and act as a strategic advisory to tech teams.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is perfect for someone with strong technical knowledge and a consultative approach to take ownership of client engagement by streamlining processes and proposals accurately, using their technical expertise to guide and advise clients needs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Act as the client lead, building trust through clear, consistent communication.
  </li>
  <li>
   Scope end-to-end proposals, including platform recommendations, timelines, and phased delivery plans (e.g., Phase 1&ndash;3).
  </li>
  <li>
   Bridge the gap between account managers and solution engineers to eliminate delays and streamline the scoping process.
  </li>
  <li>
   Analyze incomplete client briefs and guide clients by asking the right questions and recommending appropriate technical details.
  </li>
  <li>
   Translate complex technical requirements into clear, actionable proposals that align with client needs and business objectives.
  </li>
  <li>
   Provide technical expertise to shape solutions, ensuring feasibility, efficiency, and scalability.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   5-8 years of experience in account management, pre sales, within technology or consulting industry
  </li>
  <li>
   Proven track record in drafting proposals, closing deals, and managing offshore models.
  </li>
  <li>
   Technical knowledge of IT concepts including iOS development and SaaS platforms (React, Node.js, AWS)
  </li>
  <li>
   Strong problem-solving abilities, with experience handling escalations, negotiating contracts, and driving revenue growth.
  </li>
  <li>
   Fluency in English and Arabic essential.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compensation
  </strong>
 </p>
 <ul>
  <li>
   Up to AED 23-25K per month plus commission incentives
  </li>
 </ul>
</div>


Technical Account Manager - Software Development- Arabic

Adobe

Our Company
<br><br>
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
<br><br>
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
<br><br>
Technical Account Directors (TAD) are accountable for the technical success of Adobe’s largest and most strategic customers. They develop and maintain a customer strategy, critical for the health of the solution stack, driving adoption and usage, risk mitigation and alignment across Customer executives and senior level decision makers. They will use an extensive network of internal resources such as technical & product specialists, customer success champions and a team of supporting personnel with the goal of enabling the Customer to fully bring to bear their Adobe investment. Responsibilities
<br><br>
Lead outstanding support engagement as the technical executive point of contact throughout the Customer’s solution lifecycle. Guide and support customer’s strategy with Adobe Solutions via service delivery plans with clear outcomes.
<br><br>
Assess strategic Customer technical risks and opportunities, and coordinate extended Adobe team to build and drive “get well” plans.
<br><br>
Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment, facilitating and reporting on overall engagement status and outcomes.
<br><br>
Advocate for Customer across internal Adobe teams. Optimize client’s product investment. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
<br><br>
Responsible for the global engagement model, and review cycle across multiple BU’s and/or brands.
<br><br>
Coordinate well-rounded delivery cadence across all technical partners and achieve business objectives across multi-solution, multi-discipline engagements.
<br><br>
Work hands on with Adobe's internal Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer’s technical success.
<br><br>
Lead a matrixed services team that may involve multiple project teams from Adobe, client, or partner organizations. Develop effective working relationships with Customer partners.
<br><br>
Make recommendations on how new and existing features fit within customers’ environments, supplying standard methodologies and recommendations.
<br><br>
Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized.
<br><br>
Mentor immediate team members as needed. Requirements
<br><br>
Bachelor’s Degree in related subject area of the technical industry. Equivalent experience will be considered.
<br><br>
10-15yrs of proven experience in a senior capacity in consulting, customer support, customer success and/or related role in marketing technology.
<br><br>
Strong executive presence. Ability to collaborate multiple teams throughout Adobe and client-side VPs, including CMOs and CXOs.
<br><br>
Strong presentation skills, including confident presence over the phone and via conference tools. Leading meetings, workshops, and reviews in front of audiences both small and large.
<br><br>
Strong conflict-resolution skills to drive closure to customer concerns and open technical requests. Strong organization ability to prioritize work against client goals.
<br><br>
Outstanding customer-facing skills that enable you to represent Adobe best within a customer’s environment. Driving discussions with multiple teams from developers and analysts to management and senior leadership.
<br><br>
Capable of driving awareness and resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
<br><br>
Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations.
<br><br>
Awareness of development methodologies and technologies and understanding of and experience with marketing software and domain principles.
<br><br>
Ability to lead, fast paced, high-priority tasks, use cases, and work streams across multiple Adobe products.
<br><br>
Excellent problem-solving skills, with a proven track record to identify issues, solve them quickly and thoroughly, coordinating peers and internal resources where required.
<br><br>
Experience of a wide range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration, administration and client/server operations is desired
<br><br>
Understanding of performance tuning and optimization. Understanding or experience in debugging coding languages. API-level knowledge of third-party applications is a plus.
<br><br>
Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Audience Manager (AAM), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Commerce, Adobe Marketo, Adobe Target.
<br><br>
Travel when permitted to client locations (approximately 25-50 percent).
<br><br>
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
<br><br>
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Technical Account Director

Kaspersky

<div>
 <p>
  <strong>
   Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years.
  </strong>
 </p>
 <p>
  <strong>
   We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies.
  </strong>
 </p>
 <p>
  <strong>
   Together we protect the world from cyber threats.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The
  <strong>
   Premium Support Group Manager
  </strong>
  leads and oversees the operations of a high-level technical support team, ensuring swift and effective resolution of customer issues while fostering strong client relationships. This role combines team leadership, strategic planning, and hands-on technical support, requiring capabilities equivalent to a Senior TAM.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Oversee team operations, resource planning, and service continuity
  </li>
  <li>
   Ensure proper use of incident management tools and reporting
  </li>
  <li>
   Handle high-profile or complex technical cases
  </li>
  <li>
   Identify recurring issues and recommend improvements
  </li>
  <li>
   Develop problem-solving guidelines and best practices
  </li>
  <li>
   Lead and develop technical staff; ensure smooth onboarding
  </li>
  <li>
   Collaborate on support strategy, technology use, and cross-functional dependencies.
  </li>
  <li>
   Manage escalations and ensure KPI compliance
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Individual Contributor Duties (when individual work in Support is required):
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Act as single point of contact for strategic MSA clients
  </li>
  <li>
   Deliver L3 technical support and professional services, including installations, migrations, and health checks
  </li>
  <li>
   Consult on system configurations and optimize Kaspersky solutions
  </li>
  <li>
   Collaborate with product and development teams on feature requests and escalations
  </li>
  <li>
   Ensure MSA contract compliance and provide regular reporting
  </li>
  <li>
   Transfer knowledge and develop technical documentation
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Communication:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Experience leading technical/post-sales teams
  </li>
  <li>
   Strong interpersonal, negotiation, and English communication skills
  </li>
  <li>
   Russian and/or Arabic is a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Deep expertise in networking, security, system administration, and virtualization
  </li>
  <li>
   Familiarity with Kaspersky B2B solutions (e.g., EDR, Mail Gateway, Encryption)
  </li>
  <li>
   Advanced knowledge of Windows, Linux, TCP/IP, AD, DNS
  </li>
  <li>
   Troubleshooting logs, traces, dump files
  </li>
  <li>
   Project management, scripting, and beta testing experience a plus
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   With Estimated Timeline
  </strong>
 </p>
 <p>
  <strong>
   Recruitment Process (approx. 2&ndash;3 weeks total):
  </strong>
 </p>
 <ul>
  <li>
   Resume review (1&ndash;3 business days)
  </li>
  <li>
   Introductory call with Recruiter (30 min)
  </li>
  <li>
   Interview with Hiring Manager (60 min)
  </li>
  <li>
   Optional final interview (if needed)
  </li>
  <li>
   Offer &amp; reference check
  </li>
 </ul>
</div>


Premium Support Group Manager

Super Micro Computer, Inc.

<div><div><p>Manager, Global Service</p><p></p><div><br>
</div></div><p><b>Date: </b>Sep 2, 2025
</p><p><b>Location:</b> Saudi Arabia - Riyadh
</p><p><b>Company: </b>Super Micro Computer
</p><div><div><div><div><div><b>Job Req ID: 27383</b></div>
</div></div><div></div><div><div><div><b>About Supermicro:</b></div>
</div><div><div>
Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.</div></div></div><div><div><div><b>
Job Summary:</b></div>
</div><div><div>
We are seeking an experienced, hands-on leader to manage a high-performing team of Field Engineers, Technical Account Managers, Service Desk professionals, and Logistics staff, supporting data center infrastructure across Saudi Arabia and the Gulf region, with potential expansion into EMEA.</div>
<div>
This role requires a strong technical foundation in system engineering combined with deep expertise in Logistics &amp; Importer/Exporter of Record (IOR/EOR) operations for high-value server hardware. You will oversee regional hardware depot locations, manage end-to-end shipping and handling, ensure compliance with local import/export laws, and secure the necessary certifications for transporting IT infrastructure into regulated markets&mdash;with a primary focus on Saudi Arabia and Dubai.</div>
<div>
The ideal candidate will have leadership experience, technical expertise in server hardware (Supermicro, GPU-optimized rack-scale systems), and in-depth logistics compliance knowledge to drive operational excellence, meet service-level commitments, and deliver exceptional customer experiences.</div></div></div><div><div><div><b>
Essential Duties and Responsibilities:</b></div>
</div><div><ul><li>Lead and manage a cross-functional technical team providing on-site, remote, and customer-facing support across Saudi Arabia and the Gulf, with plans to expand into EMEA.</li><li>Act as a technical authority for server hardware issues, with emphasis on Supermicro systems and GPU-based rack-scale deployments.</li><li>Drive root cause analysis and continuous service improvements to enhance operational efficiency.</li><li>Manage SLAs, KPIs, and field service performance; optimize processes for service desk and on-site support.</li><li>Recruit, train, and mentor technical and logistics staff to build a high-performance, accountable team.</li><li>Oversee special handling requirements and hardware depot operations, including inventory, distribution, and receipt management.</li><li>Handle customs documentation and ensure compliance with UAE import/export trade laws and licensing requirements.</li><li>Coordinate international shipments and work with logistics partners to meet timelines while optimize cost, routes and delivery timelines.</li><li>Obtain and maintain permits, licenses, and special certifications for importing/exporting server hardware.</li><li>Act as the regional point of contact for all logistics, import/export, compliance challenges and regulatory bodies to ensure smooth operations.</li><li>Proactively address shipment delays, customs hold, and compliance challenges and create contingency plans to avoid disruptions.</li><li>Support pre-sales and post-sales technical discussions, including customer onboarding and project planning.</li></ul></div></div><div><div><div><b>
Qualifications:</b></div>
</div><div><div>
<div><div><div><div><div>Required Qualifications:</div>
<div>
<div><div><div><div><ul><li>Bachelor&rsquo;s degree in Computer Engineering, Information Technology, or related field (Master&rsquo;s preferred).</li>
<li>8+ years in data center operations, server/system engineering, or IT infrastructure, with 3+ years in a technical leadership role.</li>
<li>Strong system engineering background with enterprise server troubleshooting experience.</li>
<li>Expertise in Supermicro servers, rack-scale architecture, and GPU-accelerated systems.</li>
<li>Familiarity with x86 server components (BIOS, BMC, CPUs, memory, storage interfaces).</li>
<li>Proven team leadership in mission-critical environments.</li>
<li>Excellent customer-facing communication skills.</li>
<li>5+ years in logistics/import/export management, preferably in IT hardware.</li>
<li>Demonstrated IOR/EOR experience in the Middle East, with deep knowledge of Saudi Arabia and UAE import/export laws.</li>
<li>Hands-on experience in depot operations and inventory management.</li>
<li>Skilled in freight forwarding, customs brokerage, and shipment documentation.</li>
<li>Proven track record in obtaining special licenses and certifications for restricted/high-tech equipment.</li>
<li>Fluency in English required; Arabic strongly preferred.</li></ul></div></div></div></div><br>
<div></div>
</div>
<div></div><br>
<br>
<div><div><div><div><div><div>Preferred Certifications (Not Required):</div>
<div>
<div><div><div><div><ul><li>Supermicro Certified Professional (SCP)</li>
<li>CompTIA Server+, DCCA, or equivalent</li>
<li>ITIL Foundation or similar ITSM certifications</li>
<li>Knowledge of Saudi ZATCA customs and Dubai Trade/DP World systems</li></ul></div><br>
</div><br>
</div></div></div></div></div><br>
</div></div></div></div></div><br>
</div></div></div></div></div><div></div><div><div><div><b>EEO Statement</b></div>
</div><div><div>
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.</div></div></div></div></div></div><p></p>

Manager, Global Service

DXC Technology

<div><p><b>Job Description:</b></p><div><p><b>
We are currently looking for:</b></p><p><b>
Platform Delivery Manager &ndash; Associate Manager
</b></p><p></p><p><b>Job location:</b> onsite in Riyadh<b>
</b></p><p></p><p><b>Role Overview</b></p><p>
Responsible for the <b>end-to-end platform delivery</b> within a single strategic account, ensuring operational excellence, technical leadership, and customer satisfaction. This role requires strong expertise in <b>Linux (optional AIX), Windows Server, enterprise storage, virtualization (VMware)</b>, and <b>cloud platforms</b>, with additional value placed on experience with <b>OpenShift</b></p><p></p><p><b>
Key Responsibilities</b></p><ul><li><b>
Platform Ownership &amp; Delivery</b><ul><li>
Act as the <b>primary point of contact</b> for platform services within the account, ensuring consistent delivery and alignment with customer expectations.</li><li>
Lead coordination across infrastructure towers including <b>compute, storage, virtualization, and cloud services</b> to ensure seamless operations.</li><li>
Drive integration and optimization of platform-related processes across delivery teams and customer stakeholders.</li></ul></li><li><b>
Technical Leadership</b><ul><li>
Oversee platform operations with a focus on <b>Linux systems administration</b>, <b>Windows Server</b>, <b>storage infrastructure</b> (EMC, etc.), <b>virtualization technologies</b> (VMware), and <b>cloud environments</b> (e.g., Azure, GCP).</li><li>
Ensure services are delivered in accordance with <b>Service Level Objectives (SLOs)</b> and <b>Service Level Agreements (SLAs)</b>, following ITIL/ITSM standards.</li><li>
Support and lead platform-related <b>change management</b> and transformation projects, including migrations, upgrades, and cloud adoption.</li></ul></li><li><b>
Resource &amp; Capacity Planning</b><ul><li>
Collaborate with delivery leads to identify and allocate technical resources for platform operations and initiatives.</li><li>
Conduct capacity planning to optimize resource utilization and reduce operational overhead.</li></ul></li><li><b>
Process Optimization</b><ul><li>
Continuously assess and improve platform delivery processes to enhance scalability, reliability, and customer satisfaction.</li><li>
Support planning and execution of <b>work migration</b> and platform consolidation efforts within the account.</li></ul></li><li><b>
Stakeholder Engagement</b><ul><li>
Participate in operational and steering committee meetings with account stakeholders.</li><li>
Maintain strong communication with Account Delivery Managers (ADM), Client Managers, and Service Executives to align platform strategy with business goals.</li></ul></li></ul><p></p><p><b>
Qualifications</b></p><ul><li><b>
Education &amp; Experience</b><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (advanced degree is a plus).</li><li>
8+ years of experience in IT infrastructure or platform management, with at least 2 years in a leadership role.</li><li>
3+ years in outsourcing or managed services environments, preferably within a single-account delivery model.</li></ul></li><li><b>
Technical Skills</b><ul><li>
Strong hands-on experience with <b>Linux systems</b> (e.g., Red Hat); AIX knowledge is a plus.</li><li>
Experience with <b>Windows Server</b> administration and integration.</li><li>
Solid understanding of <b>enterprise storage technologies</b> (EMC, etc.).</li><li>
Proficiency in <b>virtualization platforms</b>, especially <b>VMware</b>.</li><li>
Experience with <b>cloud platforms</b> (e.g., Azure, GCP) including IaaS and platform services.</li><li>
Familiarity with infrastructure operations, service desk processes, and ITIL frameworks.</li><li><b>
Experience with OpenShift</b> is a plus.</li></ul></li><li><b>
Soft Skills</b><ul><li>
Excellent communication, negotiation, and stakeholder management skills.</li><li>
Strong customer and service orientation.</li><li>
Fluent in English (oral and written).</li></ul></li></ul><div></div><p><b>
Certifications (Preferred)</b></p><ul><li>
Red Hat Certified Engineer (RHCE) or equivalent</li><li>
VMware Certified Professional (VCP)</li><li>
Microsoft Certified: Azure Administrator Associate or Google Cloud Certified: Associate Cloud Engineer</li><li>
ITIL Foundation or higher</li><li>
CompTIA Server+, Cloud+, or similar</li></ul></div><p></p><p>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.</p><p></p><p><b>
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available</b> here<b><i>.</i></b></p></div><p></p>

Platform Delivery Manager – Associate Manager

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