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technical operations support analyst

BMO Financial Group

320 S Canal Street Chicago Illinois,60606
<br>
<div><p>Nice to have AWS Certification.<br>
<b>Must have experience in Siebel Platform experience strongly,</b> <b>support experience, Windows server experience, Linux server experience, SQL queries.</b></p>
<p>Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.</p><ul><li>
Works with development teams to build solutions that use enterprise monitoring/logging, are &ldquo;self-healing&rdquo;, and require minimal to zero maintenance.</li><li>
Possesses strong technical and/or business functional knowledge of systems, timing and dependencies.</li><li>
Conducts independent analysis and assessment to resolve strategic issues.</li><li>
Monitors and tracks performance, and addresses any issues.</li><li>
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.</li><li>
Leads/Conducts incident recovery and detailed root case analysis.</li><li>
Deploys manual code to production environment.</li><li>
Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.</li><li>
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.</li><li>
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.</li><li>
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.</li><li>
Supports deployment activities, managing implementation issues to resolution.</li><li>
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.</li><li>
Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.</li><li>
Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.</li><li>
Collaborates and engages with the appropriate areas across the bank.</li><li>
Develops or helps to develop the knowledge assets required for the operation.</li><li>
Promotes adherence to standards and industry best practices.</li><li>
Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.</li><li>
Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.</li><li>
Stays abreast of industry technical and business trends through participation in professional associations, practice communities &amp; individual learning.</li><li>
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.</li><li>
Exercises judgment to identify, diagnose, and solve problems within given rules.</li><li>
Works independently on a range of complex tasks, which may include unique situations.</li><li>
Broader work or accountabilities may be assigned as needed.<p><b>
Qualifications:</b></p></li><li>
Typically 4 - 6 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.</li><li><b>
Must have experience in </b><b>Siebel platform, support experience, Windows server experience, Linux server experience, SQL queries.</b></li><li><b>
Must have experience in </b><b>understanding of remote connection to systems.</b></li><li><b>
Must have experience in </b><b>supporting application running in application environment.</b></li><li>
Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.</li><li>
Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.</li><li>
Technical and/or business functional knowledge of systems, tools, timing, and dependencies.</li><li>
Technical proficiency gained through education and/or business experience.</li><li>
Verbal &amp; written communication skills - In-depth.</li><li>
Collaboration &amp; team skills - In-depth.</li><li>
Analytical and problem solving skills - In-depth.</li><li>
Influence skills - In-depth.</li><li>
Data driven decision making - In-depth.</li></ul>
<p><b>Salary:</b></p><p>
$63,300.00 - $117,200.00</p><p><b>
Pay Type:</b></p><p>
Salaried</p><p>
The above represents BMO Financial Group&rsquo;s pay range and type.</p><p>
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group&rsquo;s expected target for the first year in this position.</p><p>
BMO Financial Group&rsquo;s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards</p>
<p><b>About Us</b></p><p>
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.</p><p>
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one &ndash; for yourself and our customers. We&rsquo;ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we&rsquo;ll help you gain valuable experience, and broaden your skillset.</p><p>
To find out more visit us at https://jobs.bmo.com/us/en
</p><p>BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.</p><p>
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.</p><p>
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</p></div>

Technical Operations Support Analyst

Invenergy

<div><div>Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.</div><div></div><div>
This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.</div><div></div><div><div><div><div><div><div><div><div>
Job Description</div></div></div></div></div></div></div></div><div></div><div><div><div>
Position Overview</div></div><div><div>
The Business Applications Analyst II &ndash; Communication &amp; Web Platforms will be responsible for the administration, maintenance, and technical support of assigned applications and processes within our organization, including analyzing and optimizing operational processes. Your primary objective will be to develop business requirements, implement technical solutions based on business requirements, and provide technical support on assigned applications.</div></div><div></div><div><div><br>
As a Business Application Analyst II, you will play a crucial role in driving operational excellence, optimizing applications, implementing technology solutions to drive organizational improvement, ensuring the security of applications, and enhancing overall productivity within the organization. Your analytical mindset, technical skillset, attention to detail, and ability to streamline processes will contribute to the success and growth of the company.</div></div><div></div><div><div><br>
Responsibilities</div></div><div><ul><li><div>
Analyze Applications &amp; Processes: Conduct thorough evaluations of existing applications and business processes to identify inefficiencies, bottlenecks, and areas for improvement.</div></li></ul></div><div><ul><li><div>
Business Requirements: Work with key stakeholders to develop business requirements and translate those requirements into technical requirements.</div></li></ul></div><div><ul><li><div>
Change Management: Ensure change management process is followed including evaluating risk of the change, appropriate testing of the change, and effective communication with business users.</div></li></ul></div><div><ul><li><div>
Collaboration: Collaborate with cross-functional teams, including other IT teams and business departments, to understand their requirements and identify opportunities for process enhancements.</div></li></ul></div><div><ul><li><div>
Documentation: Create detailed documentation for applications including process maps, flowcharts, diagrams, user guides, and technical guides.</div></li></ul></div><div><ul><li><div>
Implementation: Coordinate and facilitate the implementation of new technology solutions and changes to existing technology services, working closely with stakeholders to ensure smooth transitions and minimal disruption.</div></li></ul></div><div><ul><li><div>
Industry Trends: Keep up-to-date with industry best practices and emerging technologies to drive innovation, increase efficiencies, and enable business growth.</div></li></ul></div><div><ul><li><div>
Performance Measurement: Establish performance benchmarks and key performance indicators (KPIs) to assess the effectiveness of applications and identify trends to develop actionable insights.</div></li></ul></div><div><ul><li><div>
Stakeholder Engagement: Regularly engage with business stakeholders for assigned applications including leading regular user group meetings and ensuring user feedback is added for future improvements.</div></li></ul></div><div><ul><li><div>
Technical Management: Provide advanced technical support and subject matter expertise (SME) for assigned applications.</div></li></ul></div><div><ul><li><div>
Testing: Develops, documents, and maintains user acceptance test scripts; performs user acceptance and other functional tests; and assists tracking and coordinating user acceptance testing.</div></li></ul></div></div><div><div><ul><li><div>
Training and Documentation: Creates training materials, user guides, SOP&rsquo;s, KB&rsquo;s, and process documentation to ensure standardized workflow practices and support organizational knowledge sharing.</div></li></ul></div><div></div><div><div>
Minimum Qualifications</div></div><div><ul><li><div>
Bachelor's degree in computer science, business administration, operations management, or a related field.</div></li></ul></div><div><ul><li><div>
2+ years experience as a Business Application Analyst or similar role.</div></li></ul></div><div><ul><li><div>
2+ years experience in a hands-on technical role supporting and implementing communication and web platforms such as ContentStack, WPEngine, GitHub, Vercel, WordPress, Social Media platforms, or other comparable web technologies.</div></li></ul></div><div><ul><li><div>
2+ years experience providing Tier 2/3 hands-on application technical support.</div></li></ul></div><div><ul><li><div>
Strong technical knowledge and ability to own a technical issue until resolution.</div></li></ul></div><div><ul><li><div>
Strong documentation skills including experience creating application knowledge base articles, diagrams, and guides for technical staff and end-users.</div></li></ul></div><div><ul><li><div>
Strong interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization and vendors.</div></li></ul><div></div><ul><li><div>
Eligible to work in the United States without the need for employer visa sponsorship now or in the future.</div></li></ul></div><div></div><div><div><br>
Preferred Qualifications</div></div><div><ul><li><div>
2+ years experience developing business requirements and translating those requirements into technical requirements.</div></li></ul></div><div><ul><li><div>
Strong analytical and problem-solving skills with the ability to analyze data, draw insights, and make data-driven recommendations</div></li></ul></div><div><ul><li><div>
Proficiency in process mapping tools and methodologies such as Visio.</div></li></ul></div><div><ul><li><div>
Excellent organizational and time management skills with the ability to handle multiple projects simultaneously.</div></li></ul></div><div><ul><li><div>
Experience managing small to medium-sized technology projects.</div></li></ul></div><div><ul><li><div>
Knowledge of Lean Six Sigma or other process improvement methodologies.</div></li></ul></div><div><ul><li><div>
Knowledge of Software Development Life Cycle (SDLC).</div></li></ul></div></div><div><div><ul><li><div>
Knowledge of Information Technology Infrastructure Library (ITIL) 4.</div></li></ul><div></div><div>
#LI-ONSITE</div></div></div><div></div><div><div><div><div><div><div><div><div>
Base Pay</div></div></div></div></div></div></div></div><div></div><div>
$75,000.00 - $103,000.00 USD Annual<br>
Bonus: 15%</div><div></div><div>
The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.<br>
<br>
In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.<br>
<br>
Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.</div><div></div><div>
Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.</div></div>

Business Applications Analyst II – Communication & Web Platforms

<div><div>Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.</div><div></div><div>
This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.</div><div></div><div><div><div><div><div><div><div><div>
Job Description</div></div></div></div></div></div></div></div><div></div><div><div><div>
Position Overview</div></div><div><div>
The Business Applications Analyst III &ndash; Workflow &amp; Automation Platforms will be responsible for the administration, maintenance, and technical support of assigned applications and processes within our organization, including analyzing and optimizing operational processes. Your primary objective will be to develop business requirements, implement technical solutions based on business requirements, and provide technical support on assigned applications.</div></div><div></div><div><div><br>
As a Business Application Analyst III, you will play a crucial role in driving operational excellence, optimizing applications, implementing technology solutions to drive organizational improvement, ensuring the security of applications, and enhancing overall productivity within the organization. Your analytical mindset, technical skillset, attention to detail, and ability to streamline processes will contribute to the success and growth of the company.</div></div><div></div><div><div><br>
Responsibilities</div></div><div><ul><li><div>
Analyze Applications &amp; Processes: Conduct thorough evaluations of existing applications and business processes to identify inefficiencies, bottlenecks, and areas for improvement.</div></li></ul></div><div><ul><li><div>
Business Requirements: Work with key stakeholders to develop business requirements and translate those requirements into technical requirements.</div></li></ul></div><div><ul><li><div>
Change Management: Ensure change management process is followed including evaluating risk of the change, appropriate testing of the change, and effective communication with business users.</div></li></ul></div><div><ul><li><div>
Collaboration: Collaborate with cross-functional teams, including other IT teams and business departments, to understand their requirements and identify opportunities for process enhancements.</div></li></ul></div><div><ul><li><div>
Documentation: Create detailed documentation for applications including process maps, flowcharts, diagrams, user guides, and technical guides.</div></li></ul></div><div><ul><li><div>
Implementation: Coordinate and facilitate the implementation of new technology solutions and changes to existing technology services, working closely with stakeholders to ensure smooth transitions and minimal disruption.</div></li></ul></div><div><ul><li><div>
Industry Trends: Keep up-to-date with industry best practices and emerging technologies to drive innovation, increase efficiencies, and enable business growth.</div></li></ul></div><div><ul><li><div>
Performance Measurement: Establish performance benchmarks and key performance indicators (KPIs) to assess the effectiveness of applications and identify trends to develop actionable insights.</div></li></ul></div><div><ul><li><div>
Project Lead: Serve as project lead for small to medium sized technical projects.</div></li></ul></div><div><ul><li><div>
Stakeholder Engagement: Regularly engage with business stakeholders for assigned applications including leading regular user group meetings and ensuring user feedback is added for future improvements.</div></li></ul></div><div><ul><li><div>
Technical Management: Provide advanced technical support and subject matter expertise (SME) for assigned applications.</div></li></ul></div><div><ul><li><div>
Testing: Develops, documents, and maintains user acceptance test scripts; performs user acceptance and other functional tests; and assists tracking and coordinating user acceptance testing.</div></li></ul></div></div><div><div><ul><li><div>
Training and Documentation: Creates training materials, user guides, SOP&rsquo;s, KB&rsquo;s, and process documentation to ensure standardized workflow practices and support organizational knowledge sharing.</div></li></ul></div><div><ul><li><div>
Vendor Coordination- Establish good working relationship with vendors and escalate to these vendors as needed for technical resolution and project implementation.</div></li></ul></div><div></div><div><div><br>
Required Qualifications</div></div><div><ul><li><div>
Bachelor's degree in computer science, business administration, operations management, or a related field.</div></li></ul></div><div><ul><li><div>
4+ years experience as a Business Application Analyst or similar role.</div></li></ul></div><div><ul><li><div>
4+ years experience in a hands-on technical role supporting and implementing workflow and automation platforms such as Microsoft Power Apps, Microsoft Power Automate, Microsoft Forms, Pipefy, or other comparable workflow tools.</div></li></ul></div><div><ul><li><div>
4+ years experience providing Tier 2/3 hands-on application technical support.</div></li></ul></div><div><ul><li><div>
Strong technical knowledge and ability to own a technical issue until resolution.</div></li></ul></div><div><ul><li><div>
Strong documentation skills including experience creating application knowledge base articles, diagrams, and guides for technical staff and end-users.</div></li></ul></div><div><ul><li><div>
Strong interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization and vendors.</div></li><li><div>
Eligible to work in the United States without the need for employer visa sponsorship now or in the future.</div></li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li><div>
2+ years experience developing business requirements and translating those requirements into technical requirements.</div></li></ul></div><div><ul><li><div>
Strong analytical and problem-solving skills with the ability to analyze data, draw insights, and make data-driven recommendations</div></li></ul></div><div><ul><li><div>
Proficiency in process mapping tools and methodologies such as Visio.</div></li></ul></div><div><ul><li><div>
Excellent organizational and time management skills with the ability to handle multiple projects simultaneously.</div></li></ul></div><div><ul><li><div>
Experience managing small to medium-sized technology projects.</div></li></ul></div><div><ul><li><div>
Knowledge of Lean Six Sigma or other process improvement methodologies.</div></li></ul></div><div><ul><li><div>
Knowledge of Software Development Life Cycle (SDLC).</div></li></ul></div></div><div><div><ul><li><div>
Knowledge of Information Technology Infrastructure Library (ITIL) 4.</div></li></ul><div></div><div>
#LI-ONSITE</div></div></div><div></div><div><div><div><div><div><div><div><div>
Base Pay</div></div></div></div></div></div></div></div><div></div><div>
$85,000.00 - $115,000.00 USD Annual<br>
Bonus: 20% - 30%</div><div></div><div>
The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.<br>
<br>
In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.<br>
<br>
Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.</div><div></div><div>
Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.</div></div>

Business Applications Analyst III – Workflow & Automation Platforms

CGS Federal (Contact Government Services)

<div>
 Employment Type: Full-Time, Experienced
 <br/>
 <br/>
 Contact Government Services is hiring an Intelligence Analyst ready to be a member of a dynamic and fast paced intel analysis program for a federal agency supporting the US Government&rsquo;s threat watchlisting and screening mission. As an Intelligence Analyst, you will provide embedded analysis and reach back support to a federal agency and their partners. You will provide multi-source intelligence analysis and fusion that integrates existing national-level products and databases to define patterns of operations. As required, you will interact directly with government leadership and deployed intelligence consumers during the development of intelligence products and ongoing screening operations to meet intelligence requirements across the watchlist enterprise. Duties may include the processing and verification of national security threat actor nominations, data integrity/quality control, encounter management, information sharing, and/or multiple discipline intelligence analysis.
 <br/>
 <br/>
 CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 <br/>
 <br/>
 <strong>
  Primary Responsibilities
  <br/>
 </strong>
 Apply complex direction, including standard operating procedures and operations manuals documentation as well as appropriate oral and written guidance received.
 <br/>
 <br/>
 Communicates clearly and effectively, both orally and in writing, in order to tactfully and persuasively advise and guide executive management relative to a variety of issues which can be delicate in nature; includes making presentations and preparing complete, clear, and concise formal and informal reports, correspondence, briefings, charts, tables, and graphs that are distributed throughout the government and its partner agencies.
 <br/>
 <br/>
 Conduct research and analysis of data, information, and intelligence to produce a wide range of finished all-source intelligence products. Finished intelligence products shall include standard and non-standard Agency products as well as briefings for the tactical and strategic customers
 <br/>
 <br/>
 You should be able to provide daily feedback to the team lead.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
 </strong>
 The ability to learn the range of pertinent laws, regulations, policies, and precedents which affect the program
 <br/>
 <br/>
 Effective problem-solving, analytic, written and oral communication skills
 <br/>
 <br/>
 Capacity to work as part of a team to provide multi-faceted intelligence products and support to operational units and Intelligence Community components
 <br/>
 <br/>
 Knowledge with Microsoft Outlook applications
 <br/>
 <br/>
 Ability to work with and engage the customer daily
 <br/>
 <br/>
 Active Top Secret clearance and eligible for a CI Polygraph
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
 </strong>
 Experience working with IC tools and databases
 <br/>
 <br/>
 Degree in security or intelligence studies with a recommended focus on terrorism or other transnational security threats is highly desired
 <br/>
 <br/>
 Two to seven years of Experience
 <br/>
 <br/>
 Familiarity with programs and software such as Palantir, ESRI, Intel Analyst, ETC.
 <br/>
 <br/>
 Completion certificate from a commercial, military, or US government all source analysis training course or a specialized intelligence career field.
 <br/>
 <br/>
 Skills and attributes for success:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Drafting and development of technical documentation related to a variety of projects in the IT space
  </li>
  <li>
   Work closely with project stakeholders to establish technical processes and procedures
  </li>
  <li>
   Document projects through the SDLC
  </li>
  <li>
   Provide status reports for multiple ongoing projects and related documentation efforts
  </li>
  <li>
   Assist with both user and admin level documentation
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Our Commitment:
 <br/>
 <br/>
 Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems.
 <br/>
 <br/>
 For the past seven years, we&rsquo;ve been growing our government-contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
 <br/>
 <br/>
 Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
 <br/>
 <br/>
 We care about our employees. Therefore, we offer a comprehensive benefits package.
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Health, Dental, and Vision
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   401k
  </li>
  <li>
   Flexible Spending Account (Health, Dependent Care, and Commuter)
  </li>
  <li>
   Paid Time Off and Observance of State/Federal Holidays
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 <br/>
 <br/>
 Join our team and become part of government innovation!
 <br/>
 <br/>
 Explore additional job opportunities with CGS on our Job Board:
 <br/>
 <br/>
 https://cgsfederal.com/join-our-team/
 <br/>
 <br/>
 For more information about CGS please visit: https://www.cgsfederal.com or contact:
 <br/>
 <br/>
 Email: info@cgsfederal.com
 <br/>
 <br/>
 #CJ
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Intelligence Analyst

HUB International

<div><div><b>ABOUT US</b></div><div><div><div><div><div><div><div><div><div><p>
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.</p><p>
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions</p></div></div></div></div></div></div></div></div></div><p></p><p><b>
Title: Security Operations Analyst</b></p><p><b>
Reporting Manager: Director, Security Operations and Engineering</b></p><p></p><p><b>
Job Description</b></p><p>
The Information Security Analyst functions as a member of the Security Operations and Engineering team and interacts with technical and business units to plan and implement information security solutions and support information security incidents. This role requires strong teamwork skills and leadership qualities and must be able ability to foster and maintain business relationships with both technical and business units, must be a great communicator.</p><p></p><p><b>
Objectives of this Role</b></p><ul><li>
Protect the integrity and confidentiality of HUB data and infrastructure while enabling business functionality in all systems and environments by supporting applicable security solutions.</li><li>
Lead incident response activities and provide timely response to security incidents and alerts generated by security tools or the SOC</li><li>
Assist in improving processes, identify efficiencies, and recommend solution enhancements to improve service level delivery</li><li>
Contribute to &ldquo;Continuous Improvement and Posture Management&rdquo; efforts, in respect to HUB&rsquo;s information security tooling and systems.</li><li>
Support the HUB Information Security Governance &amp; Compliance team as needed during risk assessments, internal and external Information Security Audits, and Vendor reviews</li><li>
Champion vulnerability remediation efforts and act as a liaison to IT and application owners for patch management</li><li>
Gather and report on key organizational information security metrics</li><li>
Other duties as assigned</li></ul><p></p><p><b>
Daily and Monthly Responsibilities</b></p><ul><li>
Provide Level II Support for incident and request tickets escalated from other technical teams</li><li>
Communicate with stakeholders to assist remediation efforts.</li><li>
Lead / Assist in root-cause analysis for security incidents events leading to resolution.</li><li>
Contribute to weekly and monthly posture and response operations reporting.</li><li>
Be responsible for analysis and recommendation of upgrades, changes, implementation specific to the support and scaling of HUB&rsquo;s security operations.</li><li>
Support the HUB Information Security Governance &amp; Compliance team as needed during risk assessments, internal and external Information Security Audits, and Vendor reviews</li></ul><p></p><p><b>
Skills and Qualifications</b></p><ul><li>
Bachelor's degree in discipline appropriate to assignment or an equivalent combination of education and experience</li><li>
Related certifications (e.g., GSEC, CISSP, AWS) preferred</li><li>
At least 2 years&rsquo; experience in an Information Security role or 3 years&rsquo; experience in an IT engineering capacity with progressively difficult responsibilities</li><li>
2+ years of experience with cloud infrastructure and O365 services and technology</li><li>
Experience working with and managing Active Directory / MS Entra ID</li><li>
Experience with SOAR (Security Orchestration, Automation, and response)</li><li>
Experience with vulnerability assessment and patch management practices</li><li>
Experience with KQL and SPL or other Query Languages</li><li>
Knowledge of industry security standards, guidelines, and regulatory/compliance requirements related to information security such as ISO 27001, NIST 800-53, SOC2, PCI, SOX, etc.</li><li>
Knowledge of Windows Event and network device logging</li><li>
Knowledge of networking protocols and concepts including TCP, DNS, DHCP, Firewalls, VPN, and Web proxies</li><li>
Understanding of email transmission, routing, and authentication concepts including, SMTP, SPF, DKIM and DMARC</li><li>
Demonstrated incident response experience including dealing with malware and endpoint anti-virus and detection and response solutions</li><li>
Excellent Prioritization, decision making, critical thinking, communication skills</li><li>
Ability to coordinate and perform multiple tasks/projects simultaneously, balancing priorities and deliverables</li></ul><p></p><p><b>
JOIN OUR TEAM</b></p><p>
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join <b>HUB International</b>, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.</p><p></p><p><i>
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $ 80,000 to $95,000 and will be impacted by factors such as the successful candidate&rsquo;s skills, experience and working location, as well as the specific position&rsquo;s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.</i></p><p></p>
Department Information Technology<p></p>
Required Experience: 2-5 years of relevant experience<p></p>
Required Travel: Negligible<p></p>
Required Education: Bachelor's degree (4-year degree)<p></p><p>
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.</p><p></p><p>
E-Verify Program</p><p></p><p>
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</p></div>

Security Operations Analyst

Northwestern Medicine

<div>The salary range for this position is $40.45 - $56.63 (Hourly Rate)<br>
<br>
Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.<br>
<br>
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.<br>
<br>
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.<br>
<br>
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.<br>
<br>
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.<br>
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Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.<br>
<br>
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.<br>
<br>
From discovery to delivery, come help us shape the future of medicine.<br>
<div><b>Benefits:</b>
<ul><li>$10,000 Tuition Reimbursement per year ($5,700 part-time)</li>
<li>$10,000 Student Loan Repayment ($5,000 part-time)</li>
<li>$1,000 Professional Development per year ($500 part-time)</li>
<li>$250 Wellbeing Fund per year ($125 for part-time)</li>
<li>Matching 401(k)</li>
<li>Excellent medical, dental and vision coverage</li>
<li>Life insurance</li>
<li>Annual Employee Salary Increase and Incentive Bonus</li>
<li>Paid time off and Holiday pay</li><br>
</ul></div><br>
<br>
<p><b>Remote work from Illinois, Wisconsin, Indiana, Missouri, Iowa, or Ohio</b></p><p><b>
Description</b></p><p>
The <b>Disaster Recovery Business Continuity Analyst</b>, reflects the mission, vision, and values of NM, adheres to the organization&rsquo;s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.</p><p>
The <b>Disaster Recovery/Business Continuity Analyst</b><b> </b>is responsible for participating in IS disaster response/crisis management activities in compliance with the IS Disaster Recovery (DR) policy and helps provide and coordinate disaster preparedness training with respect to the organization&rsquo;s information technologies, helping ensure business continuity (BC) and recoverability.
</p><p>This position must understand the technology which supports these systems i.e., virtualization, replication, etc., and must be familiar with standard concepts, practices, and procedures used for business continuity and disaster recovery. This role serves as a mid-level position on project teams and uses standard project-management best practices throughout the life cycle of any project involvement.</p><p>
 Under the direction of the Manager or Team Lead, the <b>Disaster Recovery/Business Continuity Analyst</b><b> </b>supports, implements and maintains policies, procedures, and programs for ensuring the integrity and recoverability of company data, databases, information systems, and technology. Maintains contingency and DR plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Exercises test plans with various operational and support groups in IS.
</p><p>Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.</p><p>
We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.</p><p>
Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:</p><ul><li>
Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies</li><li>
Implementing advanced technologies in clinical and administrative areas</li><li>
Furthering development of the end user support model to help enhance modern infrastructure</li></ul><p><b>
Responsibilities:</b></p><ul><li>
Work with IS and Business Continuity teams to ensure that the disaster recovery (DR) and business continuity (BC) plans support disaster recovery strategy and procedures.</li><li>
Maintains the overall plans for executing all DR procedures and understand their interdependencies.</li><li>
Reviews and supports critical DR parameters (RPO, RTO, Recovery Tier definitions) in line with the business needs of the institution.</li><li>
Maintains detailed DR communications and command and control plans through a change management process.</li><li>
Work with the IS architectural and technical staff to ensure that DR solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle.</li><li>
Provide input in the design of systems to comply with DR requirements.</li><li>
Actively participates in change management and project prioritization (SDLC) meetings to provide input on whether DR Team&rsquo;s requirements have been met in the change or project.</li><li>
Support and understand all testing necessary for a successful DR execution.</li><li>
Participate in all DR exercises. Coordinates, tests, and administers DR and resumption plans.</li><li>
Provide ongoing feedback for risk management, mitigation, and prevention.</li><li>
Provide DR cost estimated in the annual budgeting process.</li><li>
Regularly report DR activities to Team Lead and senior leadership.</li><li>
Help ensure compliance with all applicable federal, state and local laws, regulations, and ordinances.</li><li>
Must be able to take direction and work independently.</li><li>
Maintain confidentiality based on NMHC policies and regulations.</li><li>
Support critical business processes and establish resources required for the successful resumption of business operations in the event of a disaster.</li><li>
Implement a Business Impact Analysis and act as a contributor to DR plans.</li><li>
Participate in conducting business resumption interviews and planning sessions with customers.</li><li>
Comply with all recovery plans, including process and procedural standards to address routine, backup, redundancy and recovery architectures.</li><li>
Actively participate in an exercise, testing, maintenance and audit program to maintain confidence in a predictable and repeatable performance of recovery.</li></ul><p><b>
Qualifications</b></p><p><b>
Required:</b></p><ul><li>
3+ years of experience in IS operations implementing and supporting application or technical solutions in a data center environment.
</li><li>Understanding of current recovery solutions, high availability architectures and virtual or converged architectures is needed, as is knowledge of crisis communication solutions. Must know basic IS network principles. Require excellent oral and written communication skills to convey plans, exercises, and activities. Must be able to interact with technical, non-technical, and management staff.</li><li>
Familiarity with business continuity program life cycle plans and source deliverables (e.g., risk assessments, BIAs, continuity planning) is essential.</li><li>
Knowledge of:<ul><li>
Database management</li><li>
Data storage and repository management</li><li>
Microsoft Word, Access, Exchange, Excel, Project and VISIO</li><li>
Disaster recovery methodologies and tools</li><li>
Data network architectures including solid understanding of TCP/IP</li><li>
Data processing, PC software, voice and data telecommunications</li></ul></li></ul><p><b>
Preferred:</b></p><ul><li>
Bachelor&rsquo;s degree in computer science, information systems, information protection (information security), or a related IS field.</li><li>
3+ years of experience dedicated to disaster recovery operations and management or related IS experience. Familiarity with PMI standard methods and tools.</li><li>
Certification from DRII or BCI (ABCP, CBCP or CBCI is preferred)</li></ul><p><b>
Equal Opportunity</b></p><div></div><p>
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.</p><p><b>
Background Check</b></p><p>
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.</p><p><b>
Artificial Intelligence Disclosure
</b></p><p>Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.</p><p><b>
Benefits</b></p><p>
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.</p><p><b>
Sign-on Bonus Eligibility (if sign-on bonus offered for position):</b> Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.</p></div>

Disaster Recovery Business Continuity Analyst

L.E.K. Consulting

<div></div><div><div><div><div><div><div><div><div><div><div>Location
<div></div><div><div>Chicago
</div></div></div><div>Job Description
<div></div><div><div><p><b>About L.E.K. Consulting:</b><b>
</b><br>
L.E.K. Consulting is one of the premier strategy consulting firms worldwide. At L.E.K., we are passionate about helping our clients succeed with breakthrough insights that drive real impact. Our clients view us as trusted partners that help address their most pressing challenges and biggest opportunities.</p><p>
We bring together the rigor of data-driven analysis with the creativity and curiosity of a collaborative team. By hiring exceptional people and fostering a culture of ownership, inclusion, and continuous learning, we develop leaders who thrive on challenge and bring energy and optimism to every engagement. Founded in 1983, L.E.K. employs more than 2,200 professionals across five continents, and is consistently recognized as one of the industry&rsquo;s best firms to work for. For more information, visit lek.com</p><p></p><p><b><br>
Overview of Service Desk Analyst I:</b><br>
The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager.</p><p>
The Service Desk Analyst I provides excellent face to face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated.</p><p></p><p><b><br>
Responsibilities include, but are not limited to:</b></p><ul><li>
Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email</li><li>
Troubleshooting hardware and software issues courteously and expeditiously</li><li>
Keeping inventory accurate and assessing the requirement for IT equipment</li><li>
Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging.</li><li>
Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.</li><li>
Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required</li><li>
Managing IT equipment upgrades for the region</li><li>
Work with supplier warranty to repair broken laptop and mobile</li><li>
Other IT related functions and projects as requested that are not limited to daily support</li></ul><p></p><p><b><br>
Qualifications:</b></p><p><i>
Technical Skills</i></p><ul><li>
Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android</li><li>
An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware</li></ul><p><i>
Work Style</i></p><ul><li>
Excellent verbal and written communication skills</li><li>
Excellent customer service, including empathic listening skills</li><li>
Solid self-starter with the ability to work in a team environment</li><li>
Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale</li><li>
Excellent organizational skills, prioritizing and managing multiple tasks</li><li>
Solid ability to offer and accept feedback and constructive suggestions</li><li>
Strong people skills and a knack for problem solving</li></ul><p><i>
Professional Experience &amp; Education</i></p><ul><li>
Experience in a customer focused role</li><li>
Associates and/or bachelor's degree or certificate program</li></ul><p></p><p><br>
For more information and to apply, go to</p><ul><li>
L.E.K. Consulting is an Equal Opportunity Employer</li><li>
L.E.K. Consulting has a hybrid work model in place for our U.S. offices.</li><li>
In Illinois, the base salary is between $40,000 - $45,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profit sharing and other benefits.</li><li>
Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship. Unfortunately, we are unable to consider candidates requiring sponsorship for visas, including but not limited to TN, H1-B, F-1, STEM OPT/CPT, or any other work authorization.</li></ul><p></p><p><br>
#LI-DE1</p></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Service Desk Analyst

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