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l2 - technical support engineer Jobs in Dubai

l2 - technical support engineer

application support engineer Jobs in Dubai

application support engineer

technical support analyst

Jaggaer

<div>Overview:
<div>
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. 
 
Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com 
 
The GCC Analyst will provide high-quality customer support by managing, analyzing, and resolving technical and functional issues within Jaggaer solutions. Acting as the first line of defense for our customers and suppliers, the GCC Analyst ensures timely resolutions, adherence to SLAs, and continuous improvement of the support process.</div>
Principal Responsibilities:
<ul><li>Customer Support &amp; Case Management:</li><li>Manage incoming support tickets from customers, suppliers, and internal teams.</li><li>Investigate and resolve functional and technical issues related to Jaggaer solutions.</li><li>Escalate complex issues to product or engineering teams when necessary.</li><li>Technical Troubleshooting:</li><li>Perform root cause analysis of system errors, configuration issues, and integration challenges.</li><li>Support data migrations, API troubleshooting, and custom configuration requests.</li><li>Validate product fixes and releases where required.</li><li>Customer Communication:</li><li>Act as the primary contact for customers throughout the case lifecycle.</li><li>Provide timely updates and manage expectations in line with SLAs.</li><li>Translate technical issues into clear and simple explanations for non-technical users.</li><li>Collaboration &amp; Process Improvement:</li><li>Collaborate with cross-functional teams (Product, QA, Development, Infrastructure).</li><li>Contribute to the knowledge base, FAQs, and documentation to improve self-service.</li><li>Identify recurring issues and propose process/product improvements.</li><li>Compliance &amp; Quality:</li><li>Ensure all case documentation is accurate, complete, and compliant with internal standards.</li><li>Adhere to SLA requirements, internal policies, and data security protocols.</li></ul>
Position Requirements:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Business, or related field.</li><li>1&ndash;3 years&rsquo; experience in technical or customer support, preferably in SaaS or enterprise software.</li><li>Strong problem-solving and analytical skills with attention to detail.</li><li>Familiarity with enterprise systems, APIs, integrations, and data management is a plus.</li><li>Excellent written and spoken communication skills in English and Arabic.
</li><li>Ability to work under pressure, manage multiple cases, and prioritize effectively.</li><li>Team player with a strong customer service orientation.</li></ul><div></div><div> 
Key Performance Indicators (KPIs) 
<ul><li>SLA adherence (response and resolution times)</li><li>Customer satisfaction (CSAT/NPS scores)</li><li>First-time resolution rate</li><li>Quality and accuracy of documentation</li><li>Contribution to knowledge base and process improvements</li></ul></div><div></div><div> 
What We Offer: 
At JAGGAER you&rsquo;ll find great benefits, empowering culture, flexible work environment, much more!</div><div></div><div> 
Apply now and be part of our success!</div><div></div><div> 
Our Values - T.E.A.M 
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them&ndash;the way we collaborate, innovate, solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.</div><div><ul><li> 
Transparency - Openness Builds Trust: Candor strengthens relationships, speeds decision-making, and ensures problems are solved together&mdash;with customers, teammates, and partners.</li><li>Entrepreneurial Spirit &ndash; Own It, Drive It, Make It: A scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth</li><li>Accountability &ndash; Thumbs In, Not Fingers Out: We take responsibility ourselves before pointing elsewhere</li><li>Metrics-Driven Results &ndash; Outcomes Over Activities: Data and evidence guide our decisions, help us course-correct quickly, and ensure we&rsquo;re delivering real impact.</li></ul></div></div>

Global Customer Care Analyst

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

Gridlines

<div>Company: Gridlines
Gridlines is a rapidly growing financial modelling consultancy practice. We are transforming the world of financial modelling, helping our clients to make complex
financial decisions quickly and with confidence.
We love to work with exciting clients that are making a big impact on the world around us, helping to tackle some of the world's greatest challenges.
We plan to continue our rapid expansion and are looking for the brightest and best talent to join us on this journey.
Role:
We are seeking an experienced analyst that is passionate about financial modelling and driven by growth.
You will work with a team of modelling professionals to create, analyse and optimise complex financial models, ensuring they are robust and reliable.
Requirements
Operations:<ul>
<li>
Assist in the creation and optimization of comprehensive financial models to support strategic decision-making.</li>
<li>Develop and refine assumptions, parameters, and scenarios under the guidance of Consultants and Managers to ensure model robustness and reliability.</li>
<li>Perform sensitivity analysis and stress testing to validate model assumptions and outputs, aiding clients in making informed decisions.</li>
<li>Contribute to the development and enhancement of our financial modeling methodologies and tools, driving continuous improvement and innovation.</li>
<li>Prepare comprehensive model documentation detailing assumptions, methodologies, and results.</li>
<li>Maintain meticulous records of modeling processes and methodologies to uphold our high standards and ensure consistency.</li>
<li>Assist in developing project plans, timelines, and resource allocation to ensure efficient and effective project delivery.</li>
</ul>
People:<ul>
<li>
Collaborate closely with team members, learning and contributing to assignments.</li>
<li>Communicate model findings and insights effectively to clients and internal teams.</li>
<li>Simplify complex financial model issues to make them understandable for non-technical stakeholders.</li>
</ul>
Key Skills and Qualifications<ul>
<li>
We hire exceptional individuals who can demonstrate our core values of Drive, Innovation, Collaboration and Excellence.
</li><li>[1-2] years of relevent experiencein a financial analysis role within a recognized advisory practice or large corporate setting.</li>
<li>A good appreciation of accounting concepts</li>
<li>An understanding of Project Finance concepts
</li><li>Strong analytical skills with a foundation in building and operating financial models using Excel.</li>
<li>Degree qualified in a numerate discipline, with a postgraduate qualification in accounting or finance beneficial.</li>
<li>Experience with the FAST financial modeling standard is desirable.</li>
</ul>
Benefits
A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.
Significant opportunities for professional growth and development as we expand.
Access to cutting-edge financial modelling tools and resources.
Collaborative and supportive team culture</div>

Senior Analyst- Bid Support

<div>
 
 Company: Gridlines
 
 
 
 Gridlines is a rapidly growing financial modelling consultancy practice. We are transforming the world of financial modelling, helping our clients to make complex
 
 
 financial decisions quickly and with confidence.
 
 
 We love to work with exciting clients that are making a big impact on the world around us, helping to tackle some of the world's greatest challenges.
 
 
 We plan to continue our rapid expansion and are looking for the brightest and best talent to join us on this journey.
 
 
 
 Role:
 
 
 
 We are seeking an experienced analyst that is passionate about financial modelling and driven by growth.
 
 
 You will work with a team of modelling professionals to create, analyse and optimise complex financial models, ensuring they are robust and reliable.
 
 
 
 Requirements
 
 
 
 
 Operations:
 
 
 
 <ul>
 <li>
 Assist in the creation and optimization of comprehensive financial models to support strategic decision-making
 </li>
 <li>
 Develop and refine assumptions, parameters, and scenarios under the guidance of Consultants and Managers to ensure model robustness and reliability
 </li>
 <li>
 Perform sensitivity analysis and stress testing to validate model assumptions and outputs, aiding clients in making informed decisions
 </li>
 <li>
 Contribute to the development and enhancement of our financial modeling methodologies and tools, driving continuous improvement and innovation
 </li>
 <li>
 Prepare comprehensive model documentation detailing assumptions, methodologies, and results
 </li>
 <li>
 Maintain meticulous records of modeling processes and methodologies to uphold our high standards and ensure consistency
 </li>
 <li>
 Assist in developing project plans, timelines, and resource allocation to ensure efficient and effective project delivery
 
 
 </li>
 </ul>
 
 People:
 
 
 
 <ul>
 <li>
 Collaborate closely with team members, learning and contributing to assignments
 </li>
 <li>
 Communicate model findings and insights effectively to clients and internal teams
 </li>
 <li>
 Simplify complex financial model issues to make them understandable for non-technical stakeholders
 
 
 </li>
 </ul>
 
 Key Skills And Qualifications
 
 
 
 <ul>
 <li>
 We hire exceptional individuals who can demonstrate our core values of Drive, Innovation, Collaboration and Excellence.
 </li>
 <li>
 [1-2] years of relevent experiencein a financial analysis role within a recognized advisory practice or large corporate setting
 </li>
 <li>
 A good appreciation of accounting concepts
 </li>
 <li>
 An understanding of Project Finance concepts
 </li>
 <li>
 Strong analytical skills with a foundation in building and operating financial models using Excel
 </li>
 <li>
 Degree qualified in a numerate discipline, with a postgraduate qualification in accounting or finance beneficial
 </li>
 <li>
 Experience with the FAST financial modeling standard is desirable
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.
 
 
 Significant opportunities for professional growth and development as we expand.
 
 
 Access to cutting-edge financial modelling tools and resources.
 
 
 Collaborative and supportive team culture
</div>

<div>
 
 
 About Us
 
 
 
 HWG &ndash; Dubai Branch is part of a global cybersecurity group with over 200 professionals protecting organizations across Europe and the Middle East. We specialize in advanced cybersecurity services, from threat detection and incident response to compliance, governance, and SOC.
 
 
 With more than 15 years of experience, our mission is simple: help businesses stay secure, resilient, and ahead of evolving threats.
 
 
 
 
 
 
 Job Summary
 
 
 
 We are looking for a skilled and motivated SOC Tier 1 Analyst to join our Global cybersecurity team. The successful candidate will play a crucial role in monitoring, analysing, and responding to cybersecurity events, as well as supporting client relationships. This position requires solid technical knowledge, a proactive mindset, and strong teamwork skills.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &middot; Perform threat monitoring and initial incident management
 
 
 &middot; Analyse cybersecurity events using monitoring systems (e.g., SIEM platforms such as QRadar, Splunk, Sentinel)
 
 
 &middot; Escalate and support the in-depth analysis of critical issues to Tier 2
 
 
 &middot; Collaborate with peers to identify and reduce false positives
 
 
 &middot; Support the definition of new detection use cases and response playbooks
 
 
 &middot; Coordinate and respond to security incidents under the guidance of senior analysts
 
 
 &middot; Manage communications with clients during security incidents
 
 
 &middot; Contribute to the preparation and enrichment of recurring reports (weekly, monthly, annual)
 
 
 &middot; Participate in client meetings to discuss findings and reports
 
 
 &middot; Work on shift as part of SOC operations.
 
 
 
 
 
 
 Required Hard Skills:
 
 
 
 &middot; Strong knowledge of IT and cybersecurity fundamentals
 
 
 &middot; Solid understanding of major operating systems
 
 
 &middot; Strong understanding of computer networks and firewalls
 
 
 &middot; Hands-on experience with monitoring tools (QRadar, Splunk, Sentinel, etc.)
 
 
 &middot; Good knowledge of email security (cloud and on-premise)
 
 
 &middot; Proficiency in Microsoft Office Suite
 
 
 &middot; Familiarity with ITSM tools
 
 
 . Availability to work in rotational shifts including night and weekends
 
 
 
 
 
 
 Required Soft Skills:
 
 
 
 &middot; Residence in UAE
 
 
 &middot; Goal-oriented and proactive
 
 
 &middot; Excellent interpersonal and teamwork abilities
 
 
 &middot; Flexibility and composure under stressful situations
 
 
 &middot; Strong attention to detail, analytical thinking, and problem-solving skills
 
 
 &middot; Excellent communication skills in English (Arabic is a strong advantage)
 
 
 &middot; Strong coordination skills across multicultural, cross-functional teams
 
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Opportunity to work in a growing cybersecurity environment
 </li>
 <li>
 Collaborative and dynamic team culture
 </li>
 <li>
 Real impact on security operations and client success
 </li>
 </ul>
 
 Be part of a high-impact cybersecurity team in one of the world&rsquo;s most dynamic digital regions.
 
 
 Apply now and help secure the future of our clients across the GCC, HereWeGo!
 
</div>

SOC Tier 1 Analyst

Cubezix Business Technologies

CubeZix is a dynamic and innovative Information Technology company dedicated to providing cutting-edge IT services.As an IT Support Specialist, Candidate will play a critical role in ensuring our organization's technology runs smoothly and efficiently. He shall be responsible for providing technical assistance and support to our customers, troubleshooting hardware and software issues, and maintaining client IT infrastructure. This is a hands-on position that requires excellent technical knowledge, exceptional customer service skills, and the ability to adapt to evolving technologies.Job description<ul><li>Microsoft Office 365 Setup &amp; Configuration</li><li>Advanced knowledge of Microsoft Office 365 (Management &amp; Administration)</li><li>Advanced knowledge on SharePoint Administration &amp; Designing</li><li>Advance Knowledge of Servers, backup &amp; Storage</li><li>Advanced knowledge on Firewalls &amp; Network Switches</li><li>Advanced knowledge of Windows Client's OS / PCs ? Laptops</li><li>IP PABX Configuration &amp; Management</li><li>Video Conferencing Devices Management</li><li>Wireless &amp; Routers</li><li>Microsoft Office &amp; other Software</li><li>User Support Experience</li><li>Server Administrator, Backup Management</li><li>Advance Knowledge of User Support, Desktop, Laptops, Printer, PABX Systems, Wireless Routers</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Support: 7 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>MCSE (Required)</li></ul>

IT Support Engineer Level 2

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 Assist in providing hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
 
 Key Accountability Areas
 
 Root Cause Resolution:
 
 <ul>
 <li>
 Professionally address enterprise technical issues, resolving the root cause using available resources.
 </li>
 </ul>
 
 Installation and Configuration:
 
 <ul>
 <li>
 Perform installations, configure systems, printers, networks, Wi-Fi, BitLocker, and diagnose hardware/software faults.
 </li>
 <li>
 Provide support for new application rollouts within defined SLAs to enhance customer satisfaction.
 </li>
 </ul>
 
 End User Support:
 
 <ul>
 <li>
 Extend support to end users on various operating systems, including Windows and Mac OS.
 </li>
 <li>
 Deliver enterprise support for on-site and remote assistance across alfanar sites.
 </li>
 </ul>
 
 Operations Management:
 
 <ul>
 <li>
 Contribute to day-to-day service operations through incident management, ensuring operational efficiency.
 </li>
 <li>
 Implement IT department policies and processes, meeting SLAs and exceeding customer expectations.
 </li>
 </ul>
 
 Multi-Channel Support:
 
 <ul>
 <li>
 Collaborate as a key member of the technical support team.
 </li>
 <li>
 Provide on-field support through MS-Teams, phone, email, and chat to enhance customer experience.
 </li>
 </ul>
 
 SLA Adherence:
 
 <ul>
 <li>
 Follow Service Level Agreement (SLA) targets incidents and problems, ensuring operational efficiency.
 </li>
 <li>
 Adhere to service center response time and reliability within agreed tolerance limits.
 </li>
 </ul>
 
 Security Compliance:
 
 <ul>
 <li>
 Prevent logical security incidents and physical security breaches by adhering to established security protocols.
 </li>
 <li>
 Collaborate with product support teams during maintenance phases for system stability.
 </li>
 </ul>
 
 License Compliance:
 
 <ul>
 <li>
 Ensure legal compliance of all software used within the site(s) to eliminate risks associated with unauthorized usage.
 </li>
 <li>
 Verify installed applications for compliance with IT Department security, governance, and corporate policies.
 </li>
 </ul>
 
 Knowledge Management:
 
 <ul>
 <li>
 Create and maintain knowledge articles/records through ITSM knowledge management, facilitating effective issue resolution.
 </li>
 <li>
 Support fellow Technical Support staff by enhancing knowledge search capabilities.
 </li>
 </ul>
 
 Documentation:
 
 <ul>
 <li>
 Document ticket summaries professionally, outlining problem descriptions, proposed solutions, and workarounds using ITSM tools and IT department templates.
 </li>
 <li>
 Provide regular management updates on daily/weekly/monthly progress using shared formats/tools.
 </li>
 </ul>
 
 Problem Identification:
 
 <ul>
 <li>
 Document identified issues as potential problems, contributing to root cause analysis and resolution.
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Diploma Degree in Computer Science Work Experience Fresher - 0-2 years Technical / Functional Competencies Desktop Operating Systems Desktop Network Protocols
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Assistant Technical Support  | alfanar Electric

Explore 6694+ Technical support analyst in Dubai this December. Find roles across top companies and apply now to boost your career.

6694 technical support analyst jobs IN Dubai

Global Customer Care Analyst

Autoline Support Analyst

Senior Analyst- Bid Support

Senior Analyst- Bid Support

SOC Tier 1 Analyst

IT Support Engineer Level 2

Assistant Technical Support | alfanar Electric