business analyst

technical account manager

technical engineer

it support engineer

technical manager

technical support analyst

Medtronic

At Medtronic <p>At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.</p> A Day in the Life <p>We believe that when people from different cultures genders and points of view come together innovation is the result and everyone wins. Medtronic walks the walk creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion diversity and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong are respected and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact.</p> <p>In this position you are expected to work at the Medtronic Eurasia Headquarters in Dubai United Arab Emirates supporting the locally based Executives.</p> Responsibilities <p>Responsibilities may include the following and other duties may be assigned :</p> <ul> <li>Resolve complex technical issues without using prescribed guidelines</li> <li>Isolate and determine root cause of complex technical problems through any necessary means; work on problems of moderate to difficult scope routinely requiring ingenuity and innovation and where analysis of situations or data require a rapid and in-depth evaluation of various factors</li> <li>Resolve issues with the utmost urgency leveraging quick and accurate decision-making to determine if they can be resolved independently or if specialized assistance must be engaged; partner with internal and / or external support resources as required</li> <li>Prioritize workload by assessing the individual and business impact of problems</li> <li>Monitor helpdesk activities and trends in an effort to proactively address issues that may impact client base</li> <li>Communicate all scheduled and non-scheduled outages that impact client base</li> <li>Independently set daily objectives priorities and work direction</li> <li>Lead projects and / or project teams to serve business needs for the organization and this executive client base</li> <li>Serve as the IT / AV SME for offsite meetings coordinating all related needs with external vendors and advising meeting organizers on their needs as appropriate</li> <li>Partner with internal and external AV resources to coordinate any needed support for executive participation in meetings</li> <li>Communicate relevant technical issues upcoming executive events of note and projects impacting executives to IT leadership to ensure transparency and visibility</li> <li>Assist with site Infrastructure needs at the Dubai location</li> <li>Other responsibilities and tasks as requested by the executive client base and / or as assigned by Management.</li> </ul> Required Knowledge and Experience <ul> <li>Relevant diploma and 4 years of experience</li> <li>Experience supporting : Microsoft Windows MacOS iOS Microsoft Office & Outlook Web-based applications Wireless networking Hardware components of a PC IP Printing A / V and Video Conferencing Technologies Zoom / WebEx / Teams and Similar Technologies</li> <li>Preferred certifications as following : Dell hardware certifications A Certification and / or any Microsoft Certified Professional from the MCSE track ITIL Foundation or Masters Certification</li> <li>Strong customer service mindset and a dedication to meeting customer needs</li> <li>Problem solving capabilities to a wide range of difficult problems</li> <li>Ability to work with a positive attitude towards customers even under pressure.</li> </ul> Physical Job Requirements <p>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.</p> Benefits & Compensation <p>Medtronic offers a competitive Salary and flexible Benefits Package</p> <p>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.</p> About Medtronic <p>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.</p> <p>Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.</p> <p>We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.</p> <p>Learn more about our business mission and our commitment to diversity here</p> Required Experience <p>Senior IC</p> Key Skills <p>Access Control System,AutoCAD 3D,Database,Information Technology Sales,Maintenance Engineering,Marine Services</p> <p>Employment Type : Full-Time</p> <p>Experience : years</p> <p>Vacancy : 1</p><img src="https://www.jobg8.com/Tracking.aspx?xFcAYD4BOV86CPAYjLeHvg0ZYE5ndt7iw" width="0" height="0" />

Senior Technical User Support Analyst - Executive AV Support

JUARA IT Solutions

<p> <strong>Job Title:</strong> Techno-Functional Analyst IT Demand Management<br>
<strong>Location:</strong> Dubai, UAE<br>
<strong>Experience:</strong> 3 to 4 years<br></p>
 <strong>Job Overview:</strong> 
<p>We are looking for a proactive and detail-oriented <strong>Techno-Functional Analyst</strong> to join our IT team in Dubai. The ideal candidate will play a key role in evaluating IT demands, performing detailed analyses, and coordinating the necessary checks and approvals to ensure alignment with business and technical requirements.</p>
 <strong>Key Responsibilities:</strong> 
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<p>Analyze incoming IT demands and assess their feasibility from both business and technical perspectives.</p>
</li>
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<p>Perform techno-functional analysis to determine whether to proceed with the demand or not.</p>
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<p>Verify the availability and completeness of required documentation such as BRDs (Business Requirement Documents).</p>
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<p>Ensure all relevant documents are uploaded and accessible before moving forward.</p>
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<p>Conduct assessment scoring based on predefined criteria to evaluate the demands business value and technical impact.</p>
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<p>Coordinate the demand through the approval workflow, involving appropriate stakeholders.</p>
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<p>Collaborate with business units, project managers, and IT teams to support smooth evaluation and execution of IT initiatives.</p>
</li>
</ul>
 <strong>Requirements:</strong> 
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<p>Bachelors degree in Information Technology, Computer Science, or a related field.</p>
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<p>3 to 4 years of experience in a techno-functional or IT business analysis role.</p>
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<p>Strong understanding of IT demand management and business analysis processes.</p>
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<p>Experience working with documentation such as BRDs and functional specs.</p>
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<p>Excellent analytical, organizational, and communication skills.</p>
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<p>Ability to work independently and manage multiple demands in a structured manner.</p> </li> </ul>

Demand Manager, Techno Functional Analyst

DTS Solution

Role and Responsibilities 
 
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 <ul>
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 Work as a Cyber SOC Tier 1 Analyst in DTS Solution   HawkEye CSOC cyber command center.<br> </li>
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 The security analyst Tier 1 monitors security events from the various SOC entry channels (SIEM, Tickets, Email and Phone), based on the security event severity, escalate to managed service support teams, tier 2 security analyst, and/or customer as appropriate to perform further investigation and resolution.<br> </li>
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 Reviews trouble tickets generated by SIEM Leverages emerging threat intelligence (IOCs, updated rules, etc.) to identify affected systems and the scope of the attack.<br> </li>
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 Reviews and collects asset data (configs, running processes, etc.) on systems for further investigation.<br> </li>
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 Will actively monitor security threats and risks, provide in-depth incident analysis, evaluate security incidents, and will provide proactive threat research.<br> </li>
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 Work closely with the Tier 2 Analyst to assess risk and provide recommendations for improving DTS Solution - HawkEye CSOC s customer security posture.<br> </li>
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 Participate in security incident management and vulnerability management processes. Identify, perform, review or track security incident investigations to resolution and identify lessons learnt.<br> </li>
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 Identify, perform or review root cause analysis efforts following incident recovery to enhance operations.<br> </li>
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 Participate in evaluating, recommending, implementing, and troubleshooting security. solutions and evaluating IT security of the new IT Infrastructure systems.<br> </li>
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 Ensure that corporate data and technology platform components are safeguarded from known threats.<br> </li>
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 Develop, implement and test new SIEM use cases. Regularly identify and develop new use cases for automation and tuning of security tools<br> </li>
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 Provide technical guidance to the customer s technical teams during the configuration of new log sources.<br> </li>
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 Understanding and implementing the SOC processes and procedures.<br> </li>
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 Follow standard operating procedures for detecting, classifying, and reporting.<br> </li>
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 Triage events for criticality and escalate according to predefined processes incidents under the supervision of Tier 2 and Tier 3 staff.<br> </li>
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 Communicate effectively with customers, team-mates, and management.<br> </li>
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 Provide input on tuning and optimization of security systems.<br> </li>
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<i> </i> 
 Follow ITIL practices regarding incident, problem and change management.<br> </li>
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 Document and maintain customer build documents, security procedures and processes.<br> </li>
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 Stay up to date with current vulnerabilities, attacks, and countermeasures.<br> </li>
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<i> </i> 
 Reviews the latest alerts to determine relevancy and urgency.<br> </li>
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<i> </i> 
 Creates new trouble tickets for alerts that signal an incident and require Tier 2 / Incident Response review.<br> </li>
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<i> </i> 
 Manages and configures security monitoring tools (SIEM, SYSLOG, NETFLOW, FIM, SYSMON etc.)<br> </li>
 </ul>
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 Qualifications </div>
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 <ul>
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 3+ years of experience of network/security architecture or operations experience<br> </li>
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 Experience working on specific SOC/SIEM platforms<br> </li>
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<i> </i> 
 Excellent experience in Elastic (ELK), Splunk, Wazuh, LogRhythm<br> </li>
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<i> </i> 
 Experience in SOAR technologies   Demisto, Cybersponse, FortiSOAR, Swimlane<br> </li>
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<i> </i> 
 Excellent experience in MDR or EDR<br> </li>
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<i> </i> 
 Experience in using security tools   commercial and open source<br> </li>
 <li>
<i> </i> 
 Experience in defensive technologies   NGFW, AV, VPN, IPS, NETFLOW, DAM, WAF, Proxy, Web Filtering etc. Ability to inspect using PCAP files.<br> </li>
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<i> </i> 
 Knowledge with Threat Hunting and MITRE ATT&amp;CK Methodology<br> </li>
 </ul>
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 Certifications </div>
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 <ul>
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<i> </i> 
 GIAC Certified Intrusion Analyst (GCIA)<br> </li>
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 GIAC Certified Enterprise Defender (GCED) issued by GIAC<br> </li>
 <li>
<i> </i> 
 GIAC Certified Incident Handler (GCIH) issued by GIAC<br> </li>
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<i> </i> 
 Certified Ethical Hacker (CEH) issued by EC-Council<br> </li>
 <li><br></li></ul></div></div><div><div><div><div><div><div><div> </div>
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SOC Analyst - Tier 1

Informatica

<p>You will troubleshoot and resolve complex issues with Informatica products, report bugs to R&amp;D, and support customer installations and training for technical users.</p>

<p><strong>Your Role Responsibilities? Here's What You'll Do</strong></p>
<ul>
 <li>Provide best in class technical support to customers, partners, and internal teams.</li>
 <li>Managing customer issues and escalations within our SalesForce CRM system</li>
 <li>Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.</li>
 <li>Work with regional partners on proactive support, enablement, and guidance.</li>
 <li>Follow up on actions in a timely manner.</li>
 <li>Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.</li>
</ul>

<p><strong>What We'd Like to See</strong></p>
<ul>
 <li>Passionate about exceptional customer success</li>
 <li>Analytical, troubleshooting, and problem-solving skills</li>
 <li>Proficient in Java with proven programming experience</li>
 <li>Experience debugging Java or other OOP languages</li>
 <li>Solid understanding of relational databases, especially Oracle and MS SQL Server</li>
 <li>Familiar with Windows and Linux (Red Hat, SuSE) operating systems</li>
 <li>Knowledge of Cloud platforms like Azure, AWS, or GCP</li>
 <li>Experience with Open API Specification (Swagger) and web services (REST, SOAP)</li>
 <li>Some network troubleshooting experience</li>
 <li>Excellent English language skills, fluency in Arabic is desirable</li>
</ul>

Senior Technical Support Engineer

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

DICETEK LLC

<div><p>This job is being created to support this expansion and to reinforce the Subject Matter expertise of the new Oracle OBDX platform within the bank. The person in the role will act as the Techno-Functional Expert and System Analyst and its interactions/dependences with other bank systems and country applications/networks.
</p><p>The Technical Analyst will have a range of responsibilities from analyzing the technical requirements, understanding of the infrastructure, and performing product deployments to ensuring that we stay on the leading edge of technology. Technical Analyst will be expected to contribute across the full technology stack, front to back for the platform. As a Technical Analyst, the individual will interact with a cross-functional team and with the Product Owner, Designers and engineers.</p><p></p><p><b><br>
Knowledge, Skills and Experience</b></p><ul><li>Bachelor of Engineering in Computer Science or Postgraduate
</li><li>15+ years&rsquo; experience in Corporate Channel Banking implementation.</li><li>Subject Matter expertise and hands-on experience of Channel banking.
</li><li>Should have worked on the Product Designing and implementation with respect to Business requirements.</li><li>Cross border team working experience.</li><li>Knowledge of Banking domain is a must</li><li>Strong interpersonal communication skills</li><li>Excellent Business Process Management Experience</li><li>Experience of working in large scale transformation Project &ndash; involving Process optimization and changes.</li><li>Good verbal and written communication including ability to prepare system documentation.</li><li>Ability to interpret solution documentation and identify areas of concern and recommend approach.</li><li>Ability to work on multiple projects with multiple deadlines.</li><li>Ability to communicate clearly with business users and Tech lead</li><li>Ability to innovate and provide functional applications with intuitive interfaces.</li><li>Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.</li><li>Working knowledge and experience in deploying and exposing APIs using API Connects</li></ul></div><p></p>

OBDX Senior SME (Business Analyst / SME)

Klaus Emirates IT Solutions Pvt Ltd

<p>This job is being created to support this expansion and to reinforce the Subject Matter expertise of the new Oracle OBDX platform within the bank. The person in the role will act as the Techno-Functional Expert and System Analyst and its interactions/dependences with other bank systems and country applications/networks.</p><p>The Technical Analyst will have a range of responsibilities from analyzing the technical requirements, understanding of the infrastructure, and performing product deployments to ensuring that we stay on the leading edge of technology. Technical Analyst will be expected to contribute across the full technology stack, front to back for the platform. As a Technical Analyst, the individual will interact with a cross-functional team and with the Product Owner, Designers and engineers.</p><ul><li>Bachelor of Engineering in Computer Science or Postgraduate</li></ul><ul><li>15+ years&rsquo; experience in Corporate Channel Banking implementation.</li></ul><ul><li>Subject Matter expertise and hands-on experience of Channel banking.</li></ul><ul><li>Should have worked on the Product Designing and implementation with respect to Business requirements.</li></ul><ul><li>Cross border team working experience.</li></ul><ul><li>Knowledge of Banking domain is a must</li></ul><ul><li>Strong interpersonal communication skills</li></ul><ul><li>Excellent Business Process Management Experience</li></ul><ul><li>Experience of working in large scale transformation Project &ndash; involving Process optimization and changes.</li></ul><ul><li>Good verbal and written communication including ability to prepare system documentation.</li></ul><ul><li>Ability to interpret solution documentation and identify areas of concern and recommend approach.</li></ul><ul><li>Ability to work on multiple projects with multiple deadlines.</li></ul><ul><li>Ability to communicate clearly with business users and Tech lead</li></ul><ul><li>Ability to innovate and provide functional applications with intuitive interfaces.</li></ul><ul><li>Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support.</li></ul><p>Working knowledge and experience in deploying and exposing APIs using API Connects</p><p>Job Type: Contract<br/>Contract length: 6 months</p><p>Pay: AED25,000.00 - AED28,000.00 per month</p><p>Experience:</p><ul><li>Corporate Channel Banking implementation: 10 years (Required)</li><li>&bull;	Cross border team working: 5 years (Required)</li></ul>

Explore 8712+ Technical support analyst in Dubai this October. Find roles across top companies and apply now to boost your career.

8712 technical support analyst jobs IN Dubai

Senior Technical User Support Analyst - Executive AV Support

Demand Manager, Techno Functional Analyst

SOC Analyst - Tier 1

Senior Technical Support Engineer

Autoline Support Analyst

OBDX Senior SME (Business Analyst / SME)

OBDX Senior SME (Business Analyst / SME)