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client support analyst- fx / cfds

technical support analyst

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

JCDecaux Middle East

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
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  <br/>
 </p>
 <p>
  <strong>
   The Candidate will be performing the following tasks:
  </strong>
 </p>
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  <br/>
 </p>
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  &bull; Provide Level 1 (L1) technical support for infrastructure issues including laptops, desktops, printers, scanners, and network devices
 </p>
 <p>
  &bull; Offer L1 support for digital platforms, including troubleshooting our in house CMS system
 </p>
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  &bull; Monitor and maintain computer systems and networks to ensure optimal performance and uptime
 </p>
 <p>
  &bull; Install, configure, and update operating systems, antivirus software, and productivity tools for new and existing users
 </p>
 <p>
  &bull; Manage inventory records for IT assets, including hardware lifecycle tracking and software license compliance
 </p>
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  &bull; Coordinate local IT procurement, vendor communication, and oversee external repairs or warranty claims
 </p>
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  &bull; Perform routine system backups and assist in data recovery procedures when needed
 </p>
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  &bull; Assist with user account setup, password resets, and access permissions in Active Directory or similar systems
 </p>
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  &bull; Maintain documentation of IT procedures, troubleshooting guides, and asset logs
 </p>
 <p>
  &bull; Conduct basic network diagnostics, such as checking connectivity, IP conflicts, and router/switch status
 </p>
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  &bull; Provide on-site and remote support using tools like Microsoft Teams, Remote Desktop, or helpdesk platforms
 </p>
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  &bull; Collaborate with regional or global IT teams to escalate issues and implement best practices
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  &bull; Ensure compliance with IT policies, including data protection, acceptable use, and security protocols
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  &bull; Support hardware upgrades, peripheral installations, and office moves or reconfigurations
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  &bull; Assist in training end-users on new systems, tools, or updates to improve digital literacy
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  <strong>
   SKILLS:
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    Qualification &amp; experience
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  &bull; Degree in Computer Science, Information Technology, or a related field
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  &bull; 2-3 years experience in IT support, helpdesk, or technical services
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  &bull; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
 </p>
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  &bull; Familiarity with Windows OS, basic command-line tools, and system settings
 </p>
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  &bull; Understanding of network fundamentals (IP addressing, DNS, DHCP, LAN/WAN)
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  &bull; Experience with ticketing systems (e.g., Zendesk, Solarwinds, etc)
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  &bull; Ability to diagnose and resolve hardware/software issues efficiently
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  &bull; Strong communication and customer service skills to support non-technical users
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  &bull; Organizational skills for managing multiple tasks, documentation, and inventory
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  <strong>
   Personal skills
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  &bull; Excellent communication skills (both written and verbal)
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  &bull; Ability to work under pressure in a local/global context.
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  &bull; Ability to troubleshoot new and critical technical issues as they arise.
 </p>
</div>


Technical Support Specialist

Smart Data Information Technology LLC

<p><b>Location:</b> Dubai<br/><b>Department:</b> IT Support &amp; Operations<br/><b>Reports To:</b> IT Manager</p><p><b>Role Overview</b></p><p>We are seeking a skilled <b>Level 2 IT Support Engineer</b> to join our growing IT operations team. The ideal candidate will have strong experience in IT support environments, with hands-on expertise in Microsoft Azure and modern cloud technologies. This role requires a proactive professional with strong troubleshooting skills, the ability to work independently, and a customer-focused mindset. Applicants with a valid UAE driving license and access to a personal vehicle will be preferred.</p><p><b>Key Responsibilities</b></p><ul><li>Provide <b>Level 2 technical support</b> to resolve escalated issues from Level 1 support.</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network-related incidents.</li><li>Support and maintain <b>Microsoft Azure services</b> (VMs, AD, Intune, O365, Exchange Online, Security &amp; Compliance).</li><li>Manage <b>endpoint devices</b> (Windows, macOS, iOS, Android) including configuration, patching, and security compliance.</li><li>Administer Active Directory, Group Policies, and user access management.</li><li>Collaborate with Level 3 / infrastructure teams on escalated issues and project rollouts.</li><li>Implement and maintain <b>cybersecurity best practices</b> (MFA, endpoint security, vulnerability management).</li><li>Provide <b>remote and onsite support</b> to end-users across offices and client sites.</li><li>Document solutions, update knowledge base, and follow ITIL-based service desk practices.</li><li>Assist with IT infrastructure projects including <b>cloud migrations, hybrid setups, and automation initiatives</b>.</li><li>Monitor system performance and proactively address potential issues.</li></ul><p><b>Job Requirements</b></p><ul><li>Minimum <b>3&ndash;5 years&rsquo; experience</b> in IT Support (Level 2 or similar role).</li><li>Hands-on experience with:</li><li><b>Microsoft Azure (VMs, AAD, Intune, Security &amp; Compliance)</b></li><li><b>Microsoft 365 suite (Exchange Online, Teams, SharePoint, OneDrive)</b></li><li><b>Windows Server administration</b> (AD, DNS, DHCP, GPOs)</li><li><b>Networking fundamentals</b> (LAN, WAN, VPN, Firewalls, Switching, Wi-Fi)</li><li><b>Endpoint management</b> (Intune, SCCM, or equivalent)</li><li>Strong troubleshooting and problem-solving skills.</li><li>Knowledge of <b>current IT trends</b> such as:</li><li>Cloud-first infrastructure</li><li>Zero Trust security models</li><li>AI-powered IT support tools</li><li>Automation &amp; scripting (PowerShell preferred)</li><li>ITIL certification (Foundation or higher) is preferred.</li><li>Industry certifications such as <b>Microsoft Certified: Azure Administrator Associate, CompTIA Network+/Security+, CCNA</b> are a plus.</li><li>Excellent communication skills, with the ability to explain technical issues to non-technical users.</li><li>Valid <b>driving license and access to a personal car</b> (preferred).</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and certification sponsorship.</li><li>Exposure to cutting-edge cloud and IT security technologies.</li><li>A collaborative and innovative work environment.</li></ul><p>Job Type: Full-time</p><p>License/Certification:</p><ul><li>Do You Have Driving License &amp; Car? (Preferred)</li></ul>

Level 2 IT Support Engineer

Citi

<div><p>The Service Analyst is responsible for executing day to day customer service activities, while ensuring adherence to Citi&rsquo;s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Client Account Relationship Management, review customer needs and pro-actively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.</li><li>
Responsible for administration of client 's requirements, executing day to day customer service activities, while ensuring adherence to Citi&rsquo;s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.</li><li>
Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/services.</li><li>
Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration.</li><li>
Ensure coverage of all the relationships through customer engagements.</li><li>
Compliance, Risk &amp; Controls.</li><li>
Ensure coverage of all relationships through customer engagements, follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.).</li><li>
Identify opportunities for process/service improvements and volunteer in process improvement initiatives to help Business achieve its objective in Building Customer Satisfaction and Loyalty as well as operating efficiency.</li><li>
Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.</li><li>
Continue to ensure that Compliance &amp; Regulatory risks are adequately addressed and that the Business unit is in Audit ready state at all points of time.</li><li>
Accelerate delivery of service through Analytical thinking and Automation with focus on process simplification &amp; Accuracy.</li><li>
Ensure that KYC/AML and other compliance norms are strictly adhered to.</li><li>
Follow all the operational risk mitigants implemented in BAU, through checklists, process manuals, etc. No operational risk events/breaches.</li><li>
Identify opportunities for streamlining/straight-through/centralized processing so as to significantly improve our operating efficiency, reduce cycle time and costs.</li><li>
To ensure all work processes are executed in compliance with Bank&rsquo;s policies and procedures, timely and error-free, delivering consistency in client experience, in tandem with business &amp; financial objective, and as per regulatory requirement.</li><li>
Complete/follow-up documentation for client&rsquo;s transaction/investment needs or due diligence purpose.</li><li>
Drive Bank&rsquo;s digitization strategy by actively preparing clients to be digitally equipped.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p></p><p><b><br>
Qualifications:</b></p><ul><li>
3-5 years of relevant experience</li><li>
Customer Service experience, preferred</li><li>
Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits (preferred)</li><li>
Effective written and verbal communication skills</li><li>
Influencing and relationship management skills</li><li>
Quick learner, self-starter, and should be able to take initiatives</li><li>
Good team player and should be able to work well with cross functional teams</li><li>
Matured personality with a high-level of initiative, self-driven, good time management and work integrity</li></ul><p><b><br>
Education:</b></p><ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul><p></p><p><br>
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.</p><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Customer Service<p>
-</p><p><b>
Job Family:</b></p>
Service<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i><br>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Service Analyst (UAE Nationals only ) - DUBAI

Alibaba

<div><div><p><b>Basic Infomation</b></p><div><div><div><p>
Department:</p><p>
AliCloud Intelligence Group</p></div><div><p>
Degree:</p><p>
Bachelor</p></div><div><p>
Work Experience:</p><p>
5 year</p></div></div></div></div><p></p><div><p><b>
Job Description</b></p><div>
1. Act as a customer advocate, provide proactive services to improve health and stability of customer&rsquo;s on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan.
2. Brings to the customer is successful operation, and hence realization of value of Alibaba cloud products.
3. Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
4. Understand the customer&rsquo;s relevant business challenges while functioning as a trusted advisor for &ldquo;best practices&rdquo; and drive further adoption of Alibaba cloud solutions in assigned accounts.
5. Candidate with a strong communication/consulting/support background and proven customer-facing, and relationship management skills.
6. TAM will be the point-of-contact for aftersales delivery of pro-active services, best practice advice and guidance, and being the customer&rsquo;s technical advocate within Alibaba Cloud.
7. Coordinate with the Account Management, support, consulting, and engineering teams in Alibaba cloud, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements.
8. Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents.</div></div><p></p><div><p><b>
Position Requirement</b></p><div>
1. Bachelor&rsquo;s degree required and a minimum of 5 years&rsquo; experience, solid experience with Java development.
2. A background in IT, computer science and/or cloud computing with a good understanding of networking, servers, storage systems, enterprise applications and the cloud.
3. Good knowledge and understanding of cloud architecture design and familiar with architecture methodology and practice in applications/websites.
4. Able to demonstrate ability and experience in customer-facing positions as a technology consultant
5. Strong cloud technical architecture knowledge, experienced with cloud migration, distributed system design, HA/Failover and able to design cloud system accordingly
6. Experience with Microservices, Containers and/or Serverless (including Istio、Docker、Kubernates，mesos tools )
7. Good understanding of major cloud computing vendors, such as AWS, GCP and Microsoft azure, knowledge on Alibaba cloud is a plus.
8. Self-motive, quicker learner and able to work under high pressure.
9. Fluent in English，Ability to speak and write Mandarin or Arabic at professional level is a plus；</div></div></div>

Alibaba Cloud Intelligence-Technical Account Management-Dubai

Kaspersky

<div>
 <p>
  <strong>
   Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.
  </strong>
 </p>
 <p>
  <br/>
 </p>
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  <strong>
   Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving!
  </strong>
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  <br/>
 </p>
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  <br/>
 </p>
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  <strong>
   Job Responsibilities:
  </strong>
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  <br/>
 </p>
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  &bull; Follow established guidelines or checklists to answer routine customer requests and suggest or promote alternative products or services;
 </p>
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  &bull; Refer customers to published materials and secondary sources (i.e. support portal, forum) so that customer enquiries are answered accurately and promptly;
 </p>
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  &bull; Follow established internal procedures, regulations and quality standards in order to provide high quality technical support and assistance regarding Company's products and services to partners&rsquo; engineers or B2B customers;
 </p>
 <p>
  &bull; Professionally communicate with customers and partners in local and in English language to quickly respond to their calls, web cases, e-mail and provide prompt resolution to ensure customer satisfaction;
 </p>
 <p>
  &bull; Perform registration, classification and prioritization of phone and self-service requests through given systems;
 </p>
 <p>
  &bull; Manage customer inquiries, troubleshoot customer issues and using appropriate reference materials and internal knowledge documents, research what may be the root cause of a problem;
 </p>
 <p>
  &bull; Escalate requests to higher support level groups according to the internal procedures;
 </p>
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  &bull; Promptly notify line management of exceptional technical issues.
 </p>
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  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Required technical skills:
 </p>
 <p>
  <br/>
 </p>
 <p>
  Basic knowledge in:
 </p>
 <p>
  &bull; MS SharePoint;
 </p>
 <p>
  &bull; MS Teams;
 </p>
 <p>
  &bull; MS Exchange;
 </p>
 <p>
  &bull; MS SQL;
 </p>
 <p>
  &bull; Microsoft OS (Server 2008+ and Windows 7+) at a system administration level;
 </p>
 <p>
  &bull; Corporate networking infrastructures, including DNS, group policy, and AD structure etc.;
 </p>
 <p>
  &bull; Troubleshooting skills including the ability to analyze logs, traces, and dump files;
 </p>
 <p>
  &bull; Web and Messaging Systems;
 </p>
 <p>
  &bull; Virtualization environments (VMware, Hyper-V, Citrix);
 </p>
 <p>
  &bull; Security solutions (Firewalls/authentication/encryption/AV MS, etc.);
 </p>
 <p>
  &bull; Experience with ticket systems as a plus.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Education:
 </p>
 <p>
  &bull; Higher education in Information Technology, Information Systems or Computer Science field and/or industry certifications or similar/equivalent;
 </p>
 <p>
  &bull; CompTIA A+ or equivalent;
 </p>
 <p>
  &bull; CompTIA N+ or equivalent;
 </p>
 <p>
  &bull; CompTIA Server+ or equivalent;
 </p>
 <p>
  &bull; MCP: Windows Server and Windows Client Systems.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Required personal characteristics:
 </p>
 <p>
  &bull; Customer and service oriented thinking
 </p>
 <p>
  &bull; Must be ready to improve own knowledge
 </p>
 <p>
  &bull; Ready to do the extra mile for customers and partners
 </p>
 <p>
  &bull; Ability to explain complex ideas in simple terms
 </p>
 <p>
  &bull; Conflict resolution skills
 </p>
 <p>
  &bull; Languages: Written and verbal
  <strong>
   English and Farsi
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application process:
  </strong>
 </p>
 <p>
  &bull; HR interview
 </p>
 <p>
  &bull; Test assignment
 </p>
 <p>
  &bull; Meeting with hiring manager
 </p>
 <p>
  &bull; Interview with Head of Customer Support
 </p>
 <p>
  &bull; Final interview (optional)
 </p>
 <p>
  &bull; Offer stage &amp; Reference check
 </p>
</div>


Customer Success Engineer

Mercedes-Benz Group

<div><div><div><div><div><div><div><div>T&auml;tigkeitsbereich:IT/Telekommunikation</div></div><div><div>
Fachabteilung:IT Middle East</div></div><div><div>
Gesellschaft:Mercedes-Benz Cars Middle East FZE</div></div><div><div>
Standort:Mercedes-Benz Cars Middle East FZE, Dubai</div></div><div><div>
Startdatum:sofort</div></div><div><div>
Ver&ouml;ffentlichungsdatum:22.12.2025</div></div><div><div>
Stellennummer:MER0003W7J</div></div><div><div>
Arbeitszeit:Vollzeit</div></div></div></div><div><div><div>
</div></div></div></div></div></div><div><div><div><div>Aufgaben<div><div><p>
Your purpose:</p><p>
Take ownership of managing and supporting business applications across company and General distributors network. Play a key role in gathering and analysing business requirements, translating them into technical specifications, and facilitating implementation. Oversee all aspects of IT support for applications, as well as digitalization and automation initiatives, and ensure all solutions comply with Mercedes-Benz policies and standards. Provide expert consultation, manage user administration, and extract data for business analysis as needed. Identify opportunities for system improvements, propose solutions, and manage or assist with enhancement projects. Coordinate and guide users through the UAT cycle to ensure successful outcomes. Maintain and improve IT Security and Data Protection Standards.</p><p>
Your Responsibilities:</p><p>
Consultancy Services</p><p>
Business Analyst will provide consultancy services as part of an end to end solution for MBCME/RLC /Training center whenever required, including:</p><ul><li>
Gather, validate and document new business requirements</li><li>
Propose ideas and initiatives to enhance processes and systems</li><li>
Recommend tailor-made IT services and solutions aligned with business needs</li><li>
Identify requirements and collaborate with architects and specialists to ensure quality and successful delivery of IT services and solutions</li><li>
Provide expert consultancy on data strategy, analytics tools, and related processes</li></ul><p>
Application management and support</p><p>
Business Analyst will take technical ownership of Sales and Operation Systems, regional corporate website and financial application, including:</p><ul><li>
Provide first-level support by consolidating and evaluating incidents, delivering daily technical assistance to users</li><li>
Act as the primary point of contact for Market Managers on technical issues at the dealer level (e.g., login tools, VPN, applications), troubleshoot problems, escalate when necessary, and maintain a knowledge base for common queries</li><li>
Collaborate with vendors and internal teams to analyze issues, identify root causes, and recommend effective solutions</li><li>
Maintain accurate records of incidents and updates, and create or revise IT and user manuals</li><li>
Analyze and support the implementation of business requirements and customizations, aligning development efforts with stakeholders on timelines and budgets</li><li>
Participate in the application lifecycle, coordinating with internal and external stakeholders for smooth operations</li><li>
Resolve identified security risks and ensure applications meet IT security standards and compliance with internal security policies</li><li>
Coordinate with security and business teams to maintain documentation, compliance, and operational stability</li><li>
Implement and manage User Access Management, standardizing roles and access profiles across markets, ensuring timely approvals and removals, and leading the rollout of an automated, centralized access portal</li><li>
Develop efficient support processes and establish a new Support Desk for improved service delivery</li></ul><p>
Automation and digitalization</p><p>
Business Analyst will support digital transformation initiatives and drive automation strategies across the organization, including:</p><ul><li>
Assist in the planning and execution of IT digital transformation projects</li><li>
Contribute to the development and implementation of digitalization strategies</li><li>
Identify and analyze opportunities for process optimization and standardization in collaboration with business partners</li><li>
Coordinate and consult with local and international stakeholders to align on best practices</li><li>
Define and recommend the optimal IT approach for automation and digitalization using approved internal tools</li><li>
Design future-state (&ldquo;To-Be&rdquo;) processes and data flows to maximize efficiency, reduce throughput time, and improve quality</li><li>
Monitor and report progress against agreed project milestones</li><li>
Ensure compliance with Mercedes-Benz policies, procedures, and standards for quality and security</li><li>
Maintain accurate and up-to-date project documentation in designated repositories</li></ul><p>
Policies, Security &amp; Standards (Governance)</p><p>
Business Analyst will ensure compliance with Mercedes-Benz policies, security standards, and governance requirements for MBCME, RLC, and Training Centre, including:</p><ul><li>
Implement information security processes in alignment with security principles, policies, and guidance from the local Information Security Officer</li><li>
Execute processes for implementing and maintaining security controls across applications and systems</li><li>
Identify and resolve security risks, ensuring timely mitigation</li><li>
Protect applications by defining access privileges, control structures, and resource allocation</li><li>
Ensure processing of all Mercedes-Benz information according to internal policies</li><li>
Coordinate testing activities, including performance testing and penetration testing</li><li>
Establish and manage documentation, including guidelines, logs, and audit trails</li><li>
Report on non-compliance issues and recommend best practices based on local, regional, and global security standards</li></ul><p>
Financial Management</p><ul><li>
Business Analyst will support the CIO in managing financial activities related to IT operations and projects, including:</li><li>
Verify and process IT invoices to ensure accuracy and compliance</li><li>
Assist with operational planning (OP) for applications, automation, and digitalization projects</li><li>
Plan and manage renewals of IT contracts in alignment with organizational requirements</li><li>
Oversee and maintain IT Service Level Agreements (SLAs) to ensure performance standards are met</li><li>
Provide visibility into costs, consumption, and performance of IT services and solutions</li></ul><p>
Compliance</p><ul><li>
Compliance to MB Integrity Code</li><li>
Compliance to MB Policies and Guidelines (Local and Global where applicable)</li></ul></div></div></div></div></div><p></p><div><div><div><br>
Qualifikationen<div><div><p>
Your profile:</p><p>
Educational Background</p><p>
Bachelor's degree in Computer Science or related filed</p><p>
Technical knowledge</p><ul><li>
Project Management</li><li>
Proficiency in Microsoft Dynamics D365, Robotic Process Automation (RPA), and SharePoint</li><li>
Understanding of FOSS principles and usage</li><li>
Knowledge of Microsoft Power Platform</li><li>
Understanding of IT security and data protection</li><li>
Experience with ITSM tools</li></ul><p>
Soft skills/individual competence</p><ul><li>
Strong analytical and problem-solving abilities</li><li>
Solution-oriented mindset</li><li>
Ability to prioritize workload and respond effectively to business needs</li><li>
A team player with the ability to work independently and take initiative</li><li>
Pioneering spirit, embracing innovation and continuous learning</li><li>
Excellent English, both spoken and written</li></ul></div></div></div></div></div></div><div><div><div>
Benefits</div><div></div><div><div><div>
Hybrides Arbeiten m&ouml;glich
</div><div></div><div>Gesundheitsma&szlig;nahmen
</div><div></div><div>Mitarbeiterrabatte m&ouml;glich
</div><div></div><div>Flexible Arbeitszeit m&ouml;glich
</div><div></div><div>Mitarbeiter Events
</div><div></div><div>Parkplatz
</div><div></div><div>Kantine, Caf&eacute;
</div></div></div></div></div><div></div><div><div><div>KontaktMercedes-Benz Cars Middle East FZE<div><div>
P.O.Box 261115, Jebel Ali000000 DubaiDetails zum Standort</div><div>
Recruit Me E-Mail: recruit-me@mercedes-benz.com</div></div></div></div></div></div><div></div>

IT Business Analyst

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