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client support analyst- fx / cfds Jobs in Dubai

client support analyst- fx / cfds

client support analyst fx cfds

ThinkMarkets

<div>
 ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.
 
 
 We are looking for a dynamic and commercially minded Client Support Analyst who can deliver exceptional service while contributing to the company's growth. The ideal candidate will have a strong academic background in finance or mathematics, hands-on experience with trading platforms, the confidence to engage high-net-worth (HNW) clients, and exceptional communication skills.
 
 
 Key responsibilities:
 
 
 <ul>
 <li>
 Serve as the primary point of contact for clients, ensuring a seamless and exceptional customer experience across all touchpoints.
 </li>
 <li>
 Provide expert support on trading platforms (e.g., MT4, MT5, ThinkTrader), assisting clients with navigation, troubleshooting, and product understanding.
 </li>
 <li>
 Manage client inquiries via email, phone, live chat, and CRM platforms, ensuring timely, accurate, and professional responses.
 </li>
 <li>
 Build strong client relationships by understanding their needs and proactively addressing issues to enhance satisfaction and retention.
 </li>
 <li>
 Collaborate with internal teams (Trading Operations, Payments, Compliance, IT) to resolve complex client cases efficiently.
 </li>
 <li>
 Maintain detailed and accurate records of client interactions and follow-ups using Salesforce or similar CRM systems.
 </li>
 <li>
 Analyze client feedback and trends to identify opportunities for service improvement and operational enhancements.
 </li>
 <li>
 Support the onboarding of new clients, including platform setup, account verification guidance, and product education.
 </li>
 <li>
 Achieve individual and team KPIs, including response times, CSAT, case resolution, and first-contact success.
 </li>
 <li>
 Identify opportunities to cross-sell or recommend relevant ThinkMarkets products based on client engagement and trading behaviour.
 
 
 </li>
 </ul>
 Key Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Finance, Mathematics, Economics, or equivalent (mandatory), from a recognized university.
 </li>
 <li>
 Additional certifications in FX trading, financial markets, fintech, or risk are beneficial.
 </li>
 <li>
 Minimum of 4 years' experience in client services, account management, or trading support within FX/CFD or financial services.
 </li>
 <li>
 Strong understanding of FX, CFDs, commodities, indices, cryptocurrencies, and trading concepts such as leverage, margin, order types, and executions.
 </li>
 <li>
 Hands-on experience using or supporting platforms such as MT4, MT5, cTrader, ThinkTrader, or similar.
 </li>
 <li>
 Proficiency with Salesforce, CRM systems, live chat tools, and digital communication channels.
 </li>
 <li>
 Familiarity with ticketing and support tools such as Zendesk, Freshdesk, Intercom, or similar.
 </li>
 <li>
 Exposure to workflow and documentation tools such as JIRA, Confluence, or other BA/technical systems (preferred).
 </li>
 <li>
 Ability to work with dashboards, client analytics, or reporting tools is a strong advantage.
 </li>
 <li>
 Excellent spoken and written English; additional languages are a plus.
 </li>
 <li>
 Strong interpersonal skills with the ability to communicate clearly and professionally under pressure.
 </li>
 <li>
 Strong commercial awareness with the ability to spot opportunities, understand client lifetime value, and contribute to activation and retention strategies.
 </li>
 <li>
 High attention to detail and ability to manage competing priorities in a fast-paced, global environment.
 </li>
 <li>
 Strong problem-solving skills and a proactive attitude toward client service excellence.
 </li>
 <li>
 Ability to work shifts, including weekends and holidays.
 </li>
 </ul>
</div>

Client Support Analyst- FX / CFDs

<div>ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.

We are looking for a dynamic and commercially minded Client Support Analyst who can deliver exceptional service while contributing to the company's growth. The ideal candidate will have a strong academic background in finance or mathematics, hands-on experience with trading platforms, the confidence to engage high-net-worth (HNW) clients, and exceptional communication skills.

Key responsibilities:
<ul>
<li>Serve as the primary point of contact for clients, ensuring a seamless and exceptional customer experience across all touchpoints.</li>
</ul><ul><li>Provide expert support on trading platforms (e.g., MT4, MT5, ThinkTrader), assisting clients with navigation, troubleshooting, and product understanding.</li>
</ul><ul><li>Manage client inquiries via email, phone, live chat, and CRM platforms, ensuring timely, accurate, and professional responses.</li>
</ul><ul><li>Build strong client relationships by understanding their needs and proactively addressing issues to enhance satisfaction and retention.</li>
</ul><ul><li>Collaborate with internal teams (Trading Operations, Payments, Compliance, IT) to resolve complex client cases efficiently.</li>
</ul><ul><li>Maintain detailed and accurate records of client interactions and follow-ups using Salesforce or similar CRM systems.</li>
</ul><ul><li>Analyze client feedback and trends to identify opportunities for service improvement and operational enhancements.</li>
</ul><ul><li>Support the onboarding of new clients, including platform setup, account verification guidance, and product education.</li>
</ul><ul><li>Achieve individual and team KPIs, including response times, CSAT, case resolution, and first-contact success.</li>
</ul><ul><li>Identify opportunities to cross-sell or recommend relevant ThinkMarkets products based on client engagement and trading behaviour.</li>
</ul>
Key Requirements
<ul>
<li>Bachelor's degree in Finance, Mathematics, Economics, or equivalent (mandatory), from a recognized university.</li>
</ul><ul><li>Additional certifications in FX trading, financial markets, fintech, or risk are beneficial.</li>
</ul><ul><li>Minimum of 4 years' experience in client services, account management, or trading support within FX/CFD or financial services.</li>
</ul><ul><li>Strong understanding of FX, CFDs, commodities, indices, cryptocurrencies, and trading concepts such as leverage, margin, order types, and executions.</li>
</ul><ul><li>Hands-on experience using or supporting platforms such as MT4, MT5, cTrader, ThinkTrader, or similar.</li>
</ul><ul><li>Proficiency with Salesforce, CRM systems, live chat tools, and digital communication channels.</li>
</ul><ul><li>Familiarity with ticketing and support tools such as Zendesk, Freshdesk, Intercom, or similar.</li>
</ul><ul><li>Exposure to workflow and documentation tools such as JIRA, Confluence, or other BA/technical systems (preferred).</li>
</ul><ul><li>Ability to work with dashboards, client analytics, or reporting tools is a strong advantage.</li>
</ul><ul><li>Excellent spoken and written English; additional languages are a plus.</li>
</ul><ul><li>Strong interpersonal skills with the ability to communicate clearly and professionally under pressure.</li>
</ul><ul><li>Strong commercial awareness with the ability to spot opportunities, understand client lifetime value, and contribute to activation and retention strategies.</li>
</ul><ul><li>High attention to detail and ability to manage competing priorities in a fast-paced, global environment.</li>
</ul><ul><li>Strong problem-solving skills and a proactive attitude toward client service excellence.</li>
</ul><ul><li>Ability to work shifts, including weekends and holidays.</li></ul></div>

MultiBank Group

<div>
 
 Welcome to
 
 MultiBank Group
 
 , a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
 
 
 
 
 
 Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking
 
 Business Intelligence Analyst
 
 to support data-driven decision-making across marketing, acquisition, retention, and commercial performance. The role focuses on analysing customer journeys, marketing effectiveness, and core financial KPIs to identify optimisation and growth opportunities. You will work closely with senior stakeholders, turning complex datasets into clear, actionable insights that improve conversion, retention, and customer lifetime value.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Analyse which marketing activities drive real business value, the audiences they attract, and how performance can be further improved.
 </li>
 <li>
 Evaluate the acquisition funnel to identify drop-off points and recommend optimisations that maximise conversion rates.
 </li>
 <li>
 Measure the impact of retention strategies across different channels and define data-driven initiatives that increase customer lifetime value.
 </li>
 <li>
 Identify growth opportunities by analysing the performance of our introducing brokers program and different client segments or regions.
 </li>
 <li>
 Maintain visibility on key financial performance metrics such as deposits, commissions, and profit.
 </li>
 <li>
 Partner with stakeholders to deliver personalised customer experiences across relevant touchpoints.
 </li>
 <li>
 Communicate clear, actionable recommendations to senior stakeholders based on comprehensive data analysis and insights.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong
 
 SQL
 
 skills and experience working with large, complex datasets such as customer journeys, marketing performance, or product behaviour.
 </li>
 <li>
 Understanding of complex financial products such as
 
 CFDs
 
 or
 
 cryptocurrencies
 
 .
 </li>
 <li>
 Familiarity with customer segmentation techniques such as
 
 clustering
 
 ,
 
 engagement scoring
 
 , or
 
 RFM models
 
 .
 </li>
 <li>
 Advanced digital marketing analytics knowledge, including methodologies such as
 
 Marketing Mix Modelling (MMM)
 
 ,
 
 econometrics
 
 ,
 
 data-driven attribution
 
 ,
 
 probabilistic methods
 
 , and key metrics like
 
 ROI
 
 ,
 
 ROAS
 
 ,
 
 incrementality
 
 , and
 
 adstock
 
 .
 </li>
 <li>
 Deep understanding of
 
 customer lifetime value (CLV)
 
 and how marketing or product initiatives can influence it.
 </li>
 <li>
 Experience designing and interpreting
 
 A/B tests
 
 and other experimentation frameworks.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Work with an industry-leading global financial institution.
 </li>
 <li>
 Competitive salary and comprehensive employee benefits.
 </li>
 <li>
 Opportunities for professional growth and career advancement.
 </li>
 <li>
 Collaborative, inclusive, and dynamic work environment.
 </li>
 <li>
 Commitment to innovation and professional excellence.
 </li>
 </ul>
 
 
 
 
 
 Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
 
 
</div>

Business Intelligence Analyst

CivicBloom Strategies

Business Development & Recruitment Manager (Part-Time) Business Development & Recruitment Manager (Part-Time) Get AI-powered advice on this job and more exclusive features.Direct message the job poster from CivicBloom Strategies Emiratisation Partner - Helping Employers secure unique and rare Top Executive National talent (Director, VP, SVP, C-level) - Top Level Executive Freelance Business Development & Recruitment Manager 6-to-7 FigureRecruitment Business from Home (Full Training & Support)About the OpportunityWe are seeking independent professionals who excel at building relationships and driving strategic growth tocollaborate with us on a freelance basis. This role is a great match for individuals with a background inbusiness development or client engagement, and an interest in contributing to senior-level hiring initiatives.About UsWe partner with organizations across a range of industries-public and private-to support strategic talentacquisition at the leadership level. As a freelance collaborator, you will help identify new opportunities, buildmeaningful relationships with key stakeholders, and work closely with our internal team throughout theKey Responsibilities• Develop and sustain strong professional relationships with decision-makers• Present tailored talent strategies to potential partners• Collaborate with team members to ensure smooth delivery of engagements• Follow a structured approach to outreach and relationship managementIdeal Experience• Background in business development, sales, or client relationship management• Strong communication skills and comfort with professional outreach via email and phone• Ability to work independently, manage time effectively, and take initiative• Interest in supporting strategic talent initiatives at a senior levelJob DescriptionWhat You'll Gain• Remote, flexible working arrangement• Access to shared tools, knowledge, and collaboration• Opportunity to contribute to impactful projects in a variety of sectorsPlease Note:This is a freelance, commission-based role that is best suited to individuals with availability during regularweekdays and prior experience in client-facing or business development roles. It is not a salaried or employedposition and does not include an employment contract.Next StepsIf this opportunity aligns with your experience and interests, please respond to the application prompts. We willreach out if your background is a match for the role. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Part-time</li></ul> Job function <ul><li> Job function Business Development and Sales</li><li> Industries Civic and Social Organizations</li></ul>Referrals increase your chances of interviewing at CivicBloom Strategies by 2x Sign in to set job alerts for "Business Development Specialist" roles. Business Development Manager (Travel industry experience required) Business Development Manager - BI & Power BI Solutions Business Development & Growth - Senior Manager Dubai, Dubai, United Arab Emirates 5 hours ago Business Development Manager - FX & CFDs Industry - Dubai Market Business Development - BURmastic/Modified Bitumen (BUR/MB) Business Development Manager (GCC region) Business Development - BURmastic/Modified Bitumen (BUR/MB) Business Development - BURmastic/Modified Bitumen (BUR/MB) Global Village, Dubai, United Arab Emirates 1 week ago Business Development (Part-time Turkish) Freelance Recruiter - Remote Commission-Only RecXchange Junior Technical Key Account Manager for eCommerce solutions Global Village, Dubai, United Arab Emirates 6 months ago Technical Key Account Manager for eCommerce solutions Global Village, Dubai, United Arab Emirates 6 months agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Business Development & Recruitment Manager (Part-Time)

Zeal Network SE

<div>About Us:
Zeal Group is an award-winning global FinTech leader with over 700 employees across offices in London, Europe, Asia, MENA, and South America. Traze, a Zeal Group subsidiary, delivers cutting-edge multi-asset trading solutions, including Gold, Oil, FX, and Cryptocurrencies.
Sales/BDMs are Zeal&rsquo;s front line with clients and their first point of contact. Every Sales/BDM strives to have a positive impact on the client&rsquo;s experience with Zeal. Giving each client added value through knowledge, trust, and support. All while clearly impacting Zeal&rsquo;s bottom line through an increase in accounts, deposits, and revenues
Key Responsibilities:<ul>
<li>
Build and develop relationships with potential Clients and Partners who may have clients interested in trading multi-asset products such as Gold, Oil, FX, and Cryptocurrencies.</li>
<li>On-board IBs and help them increase accounts, deposits, and revenues.
</li><li>Identify and target known Money Managers and IBs in the MENA Region.</li>
<li>Organically build a book of business through relationships in and outside the market targeting potential IBs from multiple industries.
</li><li>Determine customers' trading needs and prepare proposals to sell services that address these needs.</li>
<li>Cross-sell retail clients who meet the IB threshold to grow their business and walk them through the client growth life cycle.
</li><li>Stay up to date on market news and trends in FX, Commodities, Stocks, and Indices.</li>
<li>Advise on trading strategies, options, and risk management strategies.</li>
<li>Explain industry terms or trading practices to clients.</li>
<li>Attend industry and company events to source own potential clients as directed by management.
</li><li>Achieve sales targets.</li>
<li>Contact prospective or existing customers to discuss their queries and requirements.</li>
<li>Develop sales presentations or proposals to explain service specifications.</li>
<li>Maintain customer records by using the CRM and logging communication. Receive and follow up on clients' funding, volume, and new account activations.</li>
</ul>
Requirements<ul><li><ul>
<li>
4 years of extensive experience in Forex/ Banking/ Stock and Commodities Brokerage fields in Sales Department</li>
<li>B.Sc. Degree from any discipline</li>
<li>Financial markets knowledge in FX, Stocks, and Commodities</li>
<li>Technical and Fundamental Analysis</li>
</ul></li></ul>
Skills &amp; Competencies<ul><li><ul>
<li>
Strong relationship management and networking skills</li>
<li>Selling Skills.Communication skills.</li>
<li>Customer orientation.</li>
<li>Learning flexibility</li></ul></li></ul></div>

Business Development Manager- Dubai

Edeal FX

<div><div>Location : Dubai .
Edeal FX is looking for a FX account manager and Sales professional to join an international brokerage firm in Dubai.
</div><div><div><div><div><div>Being an integral part of their growing sales team, you will be responsible for maintaining and expanding sales and business development efforts of their online trading platform to clients focusing on Dubai Our client is focusing on candidates already in Dubai.
Candidate Requirements:
 <div></div><div><div><ul><li>0 to 5 years of experience in FX sales position within brokerage industry
 </li><li>This position is open to both male and female candidates
 </li><li>Ideally with a (mixed) portfolio of clients or network
 </li><li>Understanding and experience with financial products such as FX, CFD&rsquo;s, Commodities, Bonds etc.
 </li><li>Sales driven, outgoing and ambitious professional
 </li><li>Responsible for Affiliate Managers will be a plus
 </li><li>Proven sales track record and strong negotiation skills
 </li><li>Only Arabic, English &amp; Hindi speaking candidates will be considered for this role
</li></ul>If you are interested to be considered for the role, pleased call and fix your appointment (+91 6300-940572).

We look forward to hear from you!

Please note that only successful candidates will be contacted.
</div></div></div><div>By applying for this position, You consent to the Edeal Fx Group of companies:
 <div></div><div><div><ul><li>storing my personal information (including name, contact details, Identification and CV information etc.) on their internal or external servers for the purpose of informing me of potential employment opportunities
 </li><li>using my personal information or
 </li><li>supplying it to third parties upon express consent for the purpose of informing me of potential job opportunities
</li></ul>The candidate also hereby agree to the Edeal Fx, privacy policy
Please forward your resume hr@edealfx.com</div></div></div></div></div></div></div></div>

Forex Account Manager.

DT One

Senior Business Analyst - DT One Location: Dubai, United Arab Emirates About DT One DT One operates a global network for mobile top up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out. Through our network of over 1,500 partners we interconnect over 550 mobile operators in 160 countries, with a market of more than five billion consumers. The DT One team is headquartered in Singapore with regional offices in Barcelona, Dubai, London, Manila and Miami. DT One is committed to empowering people and businesses through accessible and reliable mobile top ups and digital non cash micropayments, and is poised to play a pivotal role in shaping the future of cross border micropayments and digital value payments. Context of the role DT One is looking for a Senior Business Analyst to support our growth by gathering, analyzing, and documenting business requirements-translating them into functional specifications and actionable insights. You will be working with large datasets, performing gap analyses, and visualising business processes using tools including sequence diagrams. This role bridges the gap between business needs and technical implementation, enabling data driven decisions that improve products and operations. Experience in fintech or digital payments, particularly in prepaid products, telco integrations, cross border value flows, and FX, will be highly advantageous. What you'll do <ul> <li>Collaborate with internal and external stakeholders to gather business requirements and translate them into functional specifications, describing business requirements (stories, flows, diagrams) for engineers and architects.</li> <li>Analyze large datasets to extract insights that drive product strategy and business decisions.</li> <li>Create visual representations of business processes and data insights using tools like Tableau, Excel, and similar tools.</li> <li>Identify discrepancies between current and target states, providing actionable recommendations.</li> <li>Assist in User Acceptance Testing (UAT) and in preparing internal training materials to ensure team readiness.</li> <li>Update the Product Knowledge Base with accurate documentation, FAQs, and training materials.</li> </ul> Key Requirements <ul> <li>Bachelor's degree in Business Administration, Information Systems, Data Analytics, or a related field.</li> <li>5+ years in a Business Analyst role, ideally within the fintech or banking industry.</li> <li>Familiarity with Jira and Confluence.</li> <li>Use case modelling and UML notation experience is a considerable advantage.</li> <li>Technical writing experience is a plus.</li> <li>Proficient in data analysis and visualization tools (Tableau, Excel) and process mapping.</li> <li>Basic understanding of Agile methodologies.</li> <li>Strong analytical, problem solving, and communication skills, with attention to detail and a collaborative approach.</li> <li>Previous UX experience in B2C funnels (Figma, onboarding, conversion funnels).</li> </ul> Referrals increase your chances of interviewing at DT One by 2x. Get notified about new Senior Business Analyst jobs in Dubai, United Arab Emirates. Seniority level Mid Senior level Employment type Full time Job function Research, Analyst, and Information Technology

Senior Business Analyst

Explore 5173+ Client support analyst fx cfds in Dubai this December. Find roles across top companies and apply now to boost your career.

5173 client support analyst fx cfds jobs IN Dubai

Client Support Analyst- FX / CFDs

Client Support Analyst- FX / CFDs

Business Intelligence Analyst

Business Development & Recruitment Manager (Part-Time)

Business Development Manager- Dubai

Forex Account Manager.

Senior Business Analyst