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technical support analyst

Home Solutions (Sabdulla)

Job Title: Application Support Analyst Department: IT Salary: Market Competitive Location: Korangi, Industrial Area, karachiWe are seeking a proactive and detail-oriented Application Support Analyst to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.Job Description:&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning Application Support Analyst in the subject line.Job Type: Full-timeWork Location: In person

Application Support Analyst

Systems Limited

<div>Qualifications:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li>
<li>2&ndash;3 years of experience in an IT Helpdesk or Technical Support role.</li>
<li>Strong knowledge of Windows and macOS operating systems.</li>
<li>Hands-on experience troubleshooting hardware, software, and network issues.</li>
<li>Familiarity with networking concepts and basic configuration (LAN/WAN, Wi-Fi, VPN).</li>
<li>Proficiency in using ticketing systems and remote support tools.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to work independently and collaboratively in a team environment.</li>
<li>Willingness to work in rotational shifts as per business requirements.</li>
</ul>
Responsibilities:
<ul>
<li>Provide first-level technical support to end-users via phone, email, or in-person.</li>
<li>Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers, and other peripherals.</li>
<li>Install, configure, and maintain operating systems, software applications, and IT equipment.</li>
<li>Assist with network troubleshooting, including LAN/WAN, Wi-Fi, and VPN connectivity issues.</li>
<li>Manage user accounts, permissions, and access within Active Directory.</li>
<li>Perform regular system updates, backups, and preventive maintenance tasks.</li>
<li>Document and track all support requests using the ticketing system, ensuring timely resolution and follow-up.</li>
<li>Provide support for mobile devices, remote access, and collaboration tools.</li>
<li>Assist in IT asset management, including inventory tracking, tagging, and procurement coordination.</li>
<li>Collaborate with other IT team members to resolve complex technical issues and improve IT processes.</li>
<li>Provide end-user training and guidance on IT best practices, systems, and tools.</li>
<li>Work in rotational shifts to ensure IT support coverage during extended hours or weekends, as required.</li></ul></div>

Specialist IT Support

Modest

Job descriptionWe are seeking a proactive and detail-oriented IT Assistant to support our IT department in maintaining and troubleshooting hardware, software, and network systems. The ideal candidate will have a strong understanding of IT operations. This role is essential for ensuring smooth daily operations and supporting our team with all technical needs.Key Responsibilities:<ul><li>Provide technical support to staff by troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li><li>Assist in setting up workstations and email accounts.</li><li>Support network maintenance, backups, and regular software updates to ensure system security and efficiency.</li><li>Assist in monitoring and maintaining IT inventory, ensuring all equipment is in good working condition.</li><li>Respond promptly to support requests and resolve technical issues in a timely manner.</li><li>Document all technical support activities, solutions, and system updates.</li><li>Collaborate with the IT team to improve system performance and optimize workflows.</li></ul>Qualifications:<ul><li>Proven experience in IT support or a similar role.</li><li>Basic knowledge of network systems, operating systems and common software applications.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Ability to manage time effectively and handle multiple tasks.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In personJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Assistant IT Support

Hospital Supply Corporation

Hospital Supply Corporation is looking for a skilled and proactive &ldquo;Technical Support Specialist&rdquo; to join our IT team based at Karachi, Head Office. This role is responsible for ensuring smooth day-to-day IT operations, providing technical assistance across departments, and supporting healthcare-related systems and equipment.Job Description:<ul><li>Provide day-to-day IT support across all departments</li><li>Manage and troubleshoot network infrastructure (LAN/WAN, switches, routers, firewalls)</li><li>Monitor system performance and ensure data security</li><li>Install, configure, and maintain hardware and software</li><li>Support Windows servers, Active Directory, and user account management</li><li>Perform routine user and server backups</li><li>Provide printer, workstation, and peripheral support</li><li>Support healthcare-related IT systems such as LIS (Laboratory Information System) and hospital equipment connectivity</li><li>Assist in IT projects and contribute to process improvements</li></ul>Qualification &amp; Experience:<ul><li>Bachelors or Master&rsquo;s degree in Information Technology, Computer Science, or a related field with 3&ndash;4 years of experience in IT hardware, network, and system support.</li><li>Hands-on experience with Windows servers, Active Directory, and data backup solutions and strong knowledge of networking and security principles.</li><li>Familiarity with healthcare IT systems (LIS, medical equipment integration) is preferred.</li><li>Strong troubleshooting and problem-solving skills with a customer-focused mindset.</li></ul>Interested candidates are requested to send their application to: itjobs@hsc.com.pk and cc: careers@hsc.com.pk bymentioning &ldquo;Technical Support Specialist&rdquo; in the subject line latest by October 31, 2025.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Technical Support Specialist

Dengage

<div>
 
 D&bull;Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
 
 
 We are actively actively seeking talented and experienced Technical Support Advisor for our growing support department.
 
 As a Technical Support Advisor (TSA), you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.
 
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 
 You are the first line of contact for all technical queries
 
 
 </li>
 <li>
 
 You will provide professional and understandable answers and solutions
 
 
 </li>
 <li>
 
 You will analyze and troubleshoot technical issues related to usability, API calls, imports, exports, campaign creation, among other things.
 
 
 </li>
 <li>
 
 You will take part in the client onboarding process to ensure clients are set up correctly from a technical aspect.
 
 
 </li>
 <li>
 
 You will closely work with the account management team to resolve technical issues facing their clients in a timely manner and recognize where you need to escalate to the level 2 team.
 
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Strong interpersonal skills with the ability to work effectively with diverse clients and team members.
 
 </li>
 <li>
 Exceptional problem-solving abilities with a focus on efficiency.
 
 </li>
 <li>
 Effective communication skills, both verbal and written, to engage with stakeholders at all levels.
 
 </li>
 <li>
 Proactive attitude with a commitment to learning and professional growth.
 
 </li>
 <li>
 Ability to prioritize tasks, take ownership, and deliver results in a fast-paced environment.
 
 </li>
 <li>
 Collaborative mindset with the capacity to work independently and within a team.
 
 </li>
 <li>
 Working knowledge of SQL, Javascript, Databases, APIs, and HTML.
 
 </li>
 <li>
 Previous experience in technical support or integration roles, preferably in a client-facing capacity.
 
 </li>
 <li>
 Demonstrated history of successful client issue resolution.
 
 </li>
 <li>
 Graduation degree preferred in a relevant field such as Computer Science, or IT.
 
 </li>
 <li>
 Proficiency in English is a must.
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 
 Growth Opportunities:
 
 Access to professional development and career growth within a rapidly expanding SaaS company.
 
 
 Collaborative Culture:
 
 Work in a supportive and innovative environment where your contributions are valued.
 
 
 Competitive Benefits:
 
 Enjoy a comprehensive benefits package.
 
 
 
 D.engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members
 
 
 
 
</div>

Technical Support Advisor- Pakistan

Interactive Convergence

Interactive Convergence/Gateway360 is looking a Business Analyst to support software and ERP projects through requirement gathering, documentation, and client coordination.Key Responsibilities<ul><li>Gather and analyze client requirements.</li><li>Prepare functional and technical documentation.</li><li>Coordinate between clients and technical teams.</li><li>Assist in testing and validation of software deliverables.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field.</li><li>1 to 2 years of experience as a Business Analyst.</li><li>Excellent written and verbal communication skills.</li><li>Familiarity with project management or ERP systems is a plus.</li></ul>Perks &amp; Benefits<ul><li>Medical facility (OPD allowance &amp; IPD card).</li><li>EOBI &amp; Provident Fund.</li><li>5-day work week (Saturday &amp; Sunday off).</li></ul>Office DetailsTimings: 10:00 AM to 7:00 PMLocation: Khayaban-e-Jami Commercial, DHA Phase VII, Karachi, PakistanJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Business Analyst

ibex

<div>
 
 
 Ibex
 
 , for one of its global clients, is hiring a
 
 Business Analyst
 
 to join the
 
 EU Data Analytics team
 
 . We are seeking a highly motivated and detail-oriented professional to support the
 
 FP&amp;A function
 
 . This cross-functional role blends
 
 strong analytical
 
 and technical expertise with
 
 sound business acumen
 
 . The ideal candidate will play a key role in enhancing the efficiency and effectiveness of FP&amp;A activities through the use of
 
 modern data tools
 
 and
 
 automation techniques.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Partner with the FP&amp;A team to provide
 
 analytical support
 
 in
 
 monitoring KPI
 
 ,
 
 forecasting metrics,
 
 f
 
 inancial reporting
 
 and
 
 pricing models.
 
 </li>
 <li>
 Translate business questions into analytical problems and deliver data-driven insights that inform financial decision-making.
 </li>
 <li>
 Build and maintain
 
 automated reports
 
 , and
 
 data pipelines
 
 using
 
 SQL
 
 and/or
 
 Python
 
 </li>
 <li>
 Identify opportunities to streamline
 
 reporting processes
 
 and improve data quality through automation
 </li>
 <li>
 Work closely with data engineering and other analytics stakeholders to ensure data integrity and alignment across systems.
 </li>
 <li>
 Assist in the development and maintenance of
 
 financial models
 
 that support
 
 strategic planning
 
 and
 
 performance analysis
 
 </li>
 </ul>
 
 
 
 
 
 Key Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in finance, Accounting, Economics, Statistics, or a related field.
 </li>
 <li>
 +2 years experience as a
 
 financial analyst or a similar role
 
 </li>
 <li>
 Strong understanding of
 
 accounting principles
 
 and
 
 financial statements
 
 .
 </li>
 <li>
 Proficiency in
 
 SQL
 
 for
 
 data extraction
 
 ,
 
 transformation
 
 , and analysis.
 </li>
 <li>
 Must possess hands-on experience with
 
 Python.
 
 </li>
 <li>
 Strong problem-solving skills with the
 
 ability to communicate technical findings to non-technical stakeholders.
 
 </li>
 <li>
 Self-starter with a continuous improvement mindset and a passion for using data to drive business value
 </li>
 </ul>
</div>

Business Analyst - Finance

Explore 1680+ Technical support analyst in Karachi this November. Find roles across top companies and apply now to boost your career.