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it support engineer

technical support engineer

NorrisGPS Technologies W.L.L.

A Technical Support Engineer is responsible for helping customers or internal users resolve technical problems related to hardware, software, networks, or systems. The role sits between customer service and engineering, requiring both technical knowledge and strong communication skills.Main responsibilities<ul><li>Troubleshoot and resolve technical issues via phone, email, chat, or ticketing systems</li><li>Diagnose problems with software, hardware, networks, or applications</li><li>Guide users through step-by-step solutions in a clear, simple way</li><li>Escalate complex issues to higher-level engineers or development teams</li><li>Install, configure, and update software or systems when needed</li><li>Document issues, solutions, and recurring problems in knowledge bases</li><li>Monitor system performance and identify potential technical risks</li><li>Collaborate with product and engineering teams to improve system reliability</li></ul>Key skills required<ul><li>Strong understanding of IT systems, networking, or software applications</li><li>Problem-solving and analytical thinking</li><li>Good communication and customer service skills</li><li>Familiarity with operating systems (Windows, Linux, macOS)</li><li>Experience with support tools (ticketing systems like Jira, Zendesk, etc.)</li><li>Ability to work under pressure and handle multiple issues at once</li></ul>Pay: QAR88,000.00 - QAR142,000.00 per yearWork Location: In person

Technical Support Engineer

People Dynamics

Job Purpose: Looking for a Server administrator with a minimum of 5 years of experience in implementing and managing servers and storage. The resource supports the operational activities and other proactive actions ensuring IT services over the infrastructure, are reliable and uninterrupted.Key Responsibilities:&middot; Administering and supporting of Windows, Linux, and virtualization platforms including Nutanix, VMware, Hyper-V etc.&middot; Patch management and antivirus solutions management&middot; Manage Backup and restore activities&middot; Incident response and resolution&middot; Support infrastructure projects and ensure complying with established procedures and standardsQualifications &amp; Skills:&middot; Essential qualifications include a degree or diploma in Information Technology or related fields with 5+ years of experience in Windows/Linux server administration.&middot; Certifications such as MCSA/MCSE, RHCSA/RHCE, VMware VCP, and Nutanix NCP/NCM are required.&middot; Hands-on experience in developing scripts using Python, PowerShell, Bash, and Ansible is preferred.&middot; Effective communication and coordination skillsJob Type: Full-timeLocation:<ul><li>Doha (Required)</li></ul>Work Location: In person

Technical Support Engineer- Server & Storage

AeromailX Qatar

Join a tech-driven team ensuring smooth, secure, and high-performing email and IT infrastructure systems for business operations. If you enjoy system reliability, troubleshooting, and backend IT support, this role offers stability, growth, and hands-on technical experience.Salary, Benefits &amp; Schedule<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses for system uptime and efficiency improvements</li><li>Standard IT support schedule with occasional on-call support</li><li>Paid leave, public holidays, and wellness days</li><li>Training in cloud, email systems, and IT infrastructure tools</li><li>Career path into Senior IT Engineer or Infrastructure Lead roles</li><li>Supportive and technically focused team environment</li></ul>Key Responsibilities<ul><li>Manage and maintain email systems and server infrastructure</li><li>Configure and troubleshoot email accounts, domains, and DNS records</li><li>Ensure uptime, security, and performance of IT systems</li><li>Monitor servers, backups, and system health regularly</li><li>Support users with email and IT-related technical issues</li><li>Implement security protocols (spam filtering, encryption, access control)</li><li>Assist in system upgrades, migrations, and integrations</li><li>Document configurations, processes, and technical procedures</li><li>Coordinate with vendors and service providers when needed</li><li>Respond to incidents and resolve technical issues promptly</li></ul>Skills for Email / IT Infrastructure Roles<ul><li>Email system administration (Microsoft 365, Exchange, Gmail Workspace)</li><li>DNS, SMTP, IMAP, POP configuration and troubleshooting</li><li>Server management (Windows/Linux basics)</li><li>IT infrastructure monitoring and maintenance</li><li>Cybersecurity basics (spam filtering, phishing protection)</li><li>Cloud services understanding (AWS, Azure basics)</li><li>Network fundamentals (IP, routing, connectivity)</li><li>Backup and disaster recovery systems</li><li>Helpdesk / technical support experience</li><li>Problem-solving and incident response skills</li></ul>What We&rsquo;re Looking For<ul><li>Background in IT, Computer Science, or related field</li><li>1&ndash;3+ years in IT support, email systems, or infrastructure roles</li><li>Strong troubleshooting and technical thinking skills</li><li>Organized, reliable, and detail-oriented</li><li>Ability to work independently and in a team environment</li></ul>If you enjoy keeping systems running smoothly and solving technical issues, we encourage you to apply.About the CompanyAeromailX Qatar provides reliable email services and IT infrastructure solutions that help businesses maintain secure, stable, and efficient digital communication systems.Why Work With Us<ul><li>Hands-on experience with real IT infrastructure systems</li><li>Exposure to cloud, email, and enterprise-level tools</li><li>Supportive and technical learning environment</li><li>Recognition for system reliability and performance</li><li>Clear career growth in IT infrastructure and engineering</li></ul>Growth Opportunities<ul><li>Progress to Senior Infrastructure Engineer or IT Manager</li><li>Specialize in cloud systems, cybersecurity, or enterprise email solutions</li><li>Gain advanced expertise in IT operations and system architecture</li></ul>Ready to Keep Systems Running Smoothly?If you&rsquo;re detail-oriented, technical, and ready to grow in IT infrastructure, apply now and help power reliable digital communication systems.نوع الوظيفة: دوام كامل, دائمالراتب المدفوع: QAR٤٥٠٫٠٠&nbsp;لكل ساعةموقع العمل: بشكل شخصي

Email Services / IT Infrastructure Specialist

PROZ TECHNOLOGIES

Hello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe IT Support Engineer is responsible for providing on-site and remote technical support to ensure smooth operation of IT systems and end-user devices. The role focuses on troubleshooting hardware and software issues, managing user accounts, and supporting IT infrastructure. The engineer will play a key role in ensuring system availability, user productivity, and adherence to IT service management practices.DUTIES &amp; RESPONSIBILITIES<ul><li>Provide on-site and remote technical support for end users</li><li>Install, configure, and troubleshoot Windows and Mac systems</li><li>Manage user accounts, permissions, and policies using Active Directory (AD)</li><li>Diagnose and resolve hardware, software, and network issues</li><li>Handle incidents and service requests using ITSM tools</li><li>Ensure timely resolution in line with SLAs</li><li>Support system upgrades, patches, and maintenance activities</li><li>Configure and troubleshoot printers, peripherals, and network devices</li><li>Maintain documentation of issues, solutions, and system configurations</li><li>Coordinate with vendors and higher-level support teams when required</li></ul>SKILLS &amp; ABILITIES<ul><li>Strong knowledge of Windows and Mac operating systems</li><li>Experience with Active Directory (AD) and user management</li><li>Good understanding of ITSM processes (ITIL)</li><li>Hands-on experience in troubleshooting hardware and software issues</li><li>Basic networking knowledge (LAN/WAN, TCP/IP)</li><li>Strong problem-solving and analytical skills</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 5+ years of experience in IT Support / Desktop Support</li><li>Experience in on-site support and user-facing roles</li><li>Exposure to enterprise IT environments</li><li>Experience handling SLA-driven support environments</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>CompTIA A+ &ndash; Preferred</li><li>Microsoft MD-102 (Endpoint Administrator) &ndash; Preferred</li><li>ITIL v4 Foundation &ndash; Preferred</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic or Non-Arabic Speaker</li></ul>WORK LOCATION<ul><li>Onshore &amp; Offshore</li></ul>SOFT SKILLS<ul><li>Strong communication and interpersonal skills</li><li>Customer-focused approach with problem-solving mindset</li><li>Ability to work under pressure and manage multiple issues</li><li>Proactive and hands-on attitude</li><li>High ownership and accountability</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR5,000.00 - QAR7,000.00 per monthWork Location: In person

IT SUPPORT ENGINEER

Xpendless Technology

Job Title: Senior ITSM Solutions EngineerWe are seeking an experienced Senior ITSM Solutions Engineer to join our team. In this role, you will lead the design, implementation, and support of IT Service Management solutions with a primary focus on Ivanti Service Manager. You will drive ITSM deployments for enterprise clients, owning the full solution lifecycle from requirements through to post-implementation support.Responsibilities<ul><li>Lead the translation of client requirements into robust ITSM solution designs.</li><li>Configure, customise, and deploy Ivanti ITSM platforms in alignment with industry best practices and client objectives.</li><li>Own the integration of ITSM solutions with existing IT infrastructure, including systems, networks, and applications.</li><li>Drive testing and quality assurance activities to ensure reliability and performance of delivered solutions.</li><li>Provide senior-level technical support and troubleshooting to enterprise clients during and after implementations.</li><li>Produce and maintain comprehensive documentation including system configurations, technical specifications, and user guides.</li><li>Act as a subject matter expert on Ivanti and ITSM trends, guiding clients and internal teams on best practices.</li></ul>Qualifications<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>7+ years of hands-on experience in ITSM implementation, system administration, or IT consulting roles.</li><li>Proven, deep experience with Ivanti Service Manager &mdash; this is mandatory.</li><li>Ivanti certifications are required or strongly preferred.</li><li>Strong knowledge of IT Service Management principles and ITIL practices.</li><li>ITIL Foundation v4 certification required; higher ITIL certifications are a plus.</li><li>Strong analytical, problem-solving, and client-facing communication skills.</li><li>Proven ability to work independently and lead delivery in cross-functional environments.</li></ul>Key Skills<ul><li>Ivanti Service Manager</li><li>IT Service Management (ITSM)</li><li>ITIL Foundation v4</li><li>Enterprise IT Integration</li><li>Technical Support &amp; Troubleshooting</li><li>Client Communication</li><li>Solution Design &amp; Documentation</li></ul>Location &mdash; Doha, Qatar (on-site)Employment type &mdash; Full-timeJob Type: Contract Contract length: 12 monthsPay: QAR20,000.00 - QAR25,000.00 per monthWork Location: In person

Senior ITSM Solutions Engineer

QP DIGITALS

IT Support Engineer &mdash; Job DescriptionOverviewProvides technical support, troubleshooting, and maintenance for end-user systems, networks, and IT services to ensure uptime, productivity, and a positive user experience.Key Responsibilities<ul><li>Helpdesk Support: Triage, prioritize, and resolve tickets across hardware, OS, software, printers, and peripherals via phone, chat, email, and in-person.</li><li>Desktop &amp; Laptop Management: Deploy, configure, image, and maintain Windows/Mac/Linux endpoints; manage patches, updates, and antivirus.</li><li>User Account &amp; Access Management: Provision/deprovision accounts, manage Active Directory/Azure AD, MFA, group policies, and permissions.</li><li>Software Support: Install, configure, and troubleshoot business applications, email clients, VPNs, and collaboration tools (e.g., Microsoft 365, Google Workspace, Zoom).</li><li>Networking Basics: Troubleshoot LAN/Wi‑Fi connectivity, VPN, and basic routing/ DHCP/DNS issues; escalate complex network incidents.</li><li>Device &amp; Mobile Support: Support mobiles, tablets, printers, scanners, VOIP phones; manage MDM/EMM solutions.</li><li>Incident &amp; Problem Management: Perform root-cause analysis for recurring issues, follow incident response procedures, and document resolutions.</li><li>Asset &amp; Inventory Management: Track hardware/software assets, maintain CMDB, and coordinate equipment provisioning and returns.</li><li>Knowledgebase &amp; Documentation: Create/maintain runbooks, SOPs, FAQs, and user guides; contribute to self-service resources.</li><li>Onboarding &amp; Training: Support new-hire IT onboarding, equipment setup, and brief user training for tools and security practices.</li><li>Escalation &amp; Vendor Liaison: Escalate complex technical issues to senior engineers or vendors and coordinate third-party support.</li><li>Security &amp; Compliance: Apply security best practices (patch management, least privilege), support endpoint protection, and follow compliance policies.</li><li>Projects &amp; Deployments: Participate in IT projects&mdash;migrations, rollouts, upgrades&mdash;and test deployments.</li></ul>Required Qualifications<ul><li>Associate&rsquo;s/Bachelor&rsquo;s degree in IT, Computer Science, or equivalent experience.</li><li>2+ years in IT support, helpdesk, or desktop support roles.</li><li>Strong knowledge of Windows and macOS OS administration; familiarity with Linux desirable.</li><li>Experience with Active Directory/Azure AD, Microsoft 365/Google Workspace, VPNs, and basic networking (TCP/IP, DNS, DHCP).</li><li>Proficiency with ticketing systems (e.g., ServiceNow, Jira Service Desk) and remote support tools.</li><li>Good troubleshooting, communication, and customer-service skills.</li></ul>Preferred / Certifications<ul><li>CompTIA A+, Network+, Microsoft/Google certifications (e.g., MTA, MS-500, Google IT Support), ITIL Foundation, or equivalent.</li><li>Experience with MDM (Intune, Jamf), scripting (PowerShell, Bash), and automation tools.</li></ul>Competencies &amp; Skills<ul><li>Customer-focused: Clear, patient user communication and escalation judgement.</li><li>Troubleshooting: Systematic root-cause analysis and timely resolution.</li><li>Documentation: Maintain accurate records and knowledgebase entries.</li><li>Collaboration: Work with networking, security, and application teams.</li><li>Adaptability: Learn new tools and support hybrid/cloud environments.</li></ul>Job Types: Full-time, PermanentPay: QAR121.22 - QAR275.25 per hourWork Location: In person

IT Support Engineer

Application L1 Support EngineerHello, Greetings from Proztec Qatar! I hope everything is going well with you.JOB DESCRIPTIONThe Application L1 Support Engineer is responsible for providing first-level support for business applications, ensuring timely resolution of user issues and maintaining optimal system performance. The role focuses on handling tickets, monitoring application health, and ensuring quick response times to minimize business impact. The engineer will work closely with L2/L3 teams to escalate complex issues and ensure smooth application operations.DUTIES &amp; RESPONSIBILITIES<ul><li>Provide first-level (L1) support for applications and end users</li><li>Monitor application performance and ensure system availability</li><li>Log, track, and manage incidents using ticketing tools</li><li>Ensure timely response and resolution in line with SLAs</li><li>Perform initial troubleshooting and issue diagnosis</li><li>Escalate complex issues to L2/L3 support teams when required</li><li>Follow ITSM processes including Incident and Service Request Management</li><li>Maintain accurate documentation of issues and resolutions</li><li>Communicate effectively with users regarding issue status and updates</li><li>Support routine checks, monitoring, and basic maintenance activities</li></ul>SKILLS &amp; ABILITIES<ul><li>Basic knowledge of application support and troubleshooting</li><li>Hands-on experience with ticketing tools (ServiceNow, Jira, etc.)</li><li>Understanding of ITIL-based support processes</li><li>Good communication and user-handling skills</li><li>Ability to work in a fast-paced support environment</li><li>Strong attention to detail and problem-solving mindset</li></ul>POTENTIAL BACKGROUND<ul><li>Minimum 4+ years of experience in Application Support / IT Support</li><li>Experience in handling L1 support activities in enterprise environments</li><li>Familiarity with application monitoring and incident handling</li><li>Exposure to multi-application environments is an advantage</li></ul>CERTIFICATIONS (MANDATORY/PREFERRED)<ul><li>ITIL v4 Foundation (Preferred)</li></ul>LANGUAGE REQUIREMENT<ul><li>Arabic or Non-Arabic Speaker</li></ul>WORK LOCATION<ul><li>Onshore &ndash; Qatar</li></ul>SOFT SKILLS<ul><li>Strong communication and interpersonal skills</li><li>Ability to handle users professionally and patiently</li><li>Quick learner with a proactive attitude</li><li>Ability to work under pressure and manage multiple tickets</li><li>Strong sense of ownership and responsibility</li></ul>If you&rsquo;re interested or have relevant experience, feel free to share your updated CV.Job Type: Full-timePay: QAR10,000.00 - QAR12,000.00 per monthWork Location: In person

Application L1 Support Engineer

Explore 1657+ Technical support engineer in Doha this May. Find roles across top companies and apply now to boost your career.