hvac technician

ac technician

mechanical draftsman

mechanical engineer

sales engineer

technical support engineer

JOB HUB GLOBAL

<p>Job description:</p><p>Our client a leading global technology company is seeking skilled and dedicated <b>Software Service Engineers (Tier 1 &amp; Tier 2)</b> to join their team in <b>Doha, Qatar</b>. This is an exciting opportunity to work with cutting-edge utility software applications and provide outstanding customer support. As a <b>Software Service Engineer</b>, you will play a key role in managing customer inquiries, resolving technical issues, and ensuring seamless application performance. If you&rsquo;re passionate about technology, customer service, and working in a collaborative environment, we invite you to apply for this dynamic and impactful role.</p><p><b>Job Title:</b> Software Service Engineer (Tier 1, Tier 2)</p><p><b>Location:</b> Doha, Qatar (Office and Customer Locations)</p><p><b>Language Skills: </b>Proficiency in English, French and Arabic is a must</p><p><b>Job Summary:</b></p><p>We are seeking a skilled and motivated <b>Software Service Engineer</b> to join our team in <b>Doha, Qatar</b>. As a <b>Tier 1 and Tier 2</b> support specialist, you will be responsible for providing exceptional customer support for utility software applications. This role requires you to communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively with team members, and apply <b>ITIL</b> principles.</p><p>The ideal candidate should have excellent verbal and written communication skills, strong problem-solving abilities, and technical expertise in troubleshooting. <b>Multilingual skills (French and Arabic)</b> are advantageous. A service-oriented mindset, proactive attitude, and the ability to handle sensitive information are essential.</p><p><b>Responsibilities:</b></p><ul><li><b>Customer Inquiries:</b> Validate and manage incoming customer inquiries, ensuring adherence to response SLAs.</li><li><b>Incident Resolution:</b> Investigate and resolve incidents and defects, aiming for first-time resolution.</li><li><b>Remediation Activities:</b> Perform first-line remediation tasks (e.g., user creation, password reset).</li><li><b>Ticket Management:</b> Drive tickets to resolution within agreed SLAs and escalate/re-prioritize based on customer requests or potential SLA violations.</li><li><b>Documentation:</b> Create and update problem records and knowledge management articles in English.</li><li><b>Monitoring:</b> Support customers in monitoring technical operations and application performance.</li><li><b>Collaboration:</b> Work with other support tiers to resolve trouble tickets.</li><li><b>Application Management:</b> Administer application accounts, users, and security; monitor and optimize application performance.</li><li><b>Security &amp; Updates:</b> Identify and address security issues, and apply patches to applications, modules, and interfaces.</li><li><b>Health Checks &amp; Recovery:</b> Perform application health checks and recovery procedures as needed.</li><li><b>Knowledge Base:</b> Maintain and update knowledge management systems, ensuring accurate and helpful content.</li><li><b>Cross-Functional Coordination:</b> Act as the primary interface between customers and internal teams, collaborating with application management teams when necessary.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.</li><li><b>Experience:</b> Expert knowledge of utility software applications.</li><li><b>Technical Skills:</b></li><li>Strong problem-solving abilities.</li><li>Experience with ticketing systems (e.g., ServiceNow, Maximo, Remedy).</li><li>Knowledge of ITIL principles and practices.</li><li><b>Communication Skills:</b></li><li>Excellent verbal and written communication in <b>English</b>.</li><li><b>French and Arabic language skills preferred.</b></li><li>Ability to convey complex technical information to diverse audiences.</li><li><b>Work Style:</b></li><li>Ability to work autonomously and collaboratively within a team.</li><li>Service-oriented mindset with a proactive approach to customer needs.</li><li><b>Attention to Detail:</b> Strong ability to handle sensitive information and maintain confidentiality.</li><li><b>Other Skills:</b> Quick learner, adaptable, and exceptional customer service skills.</li></ul><p><b>Additional Information:</b></p><ul><li><b>Working Hours:</b> 10 hours per day, 5 days a week, Sunday to Thursday shifts between 6:30 AM - 9:00 PM, with potential rotation for weekend cover.</li><li><b>Location:</b> Doha, Qatar &ndash; office and customer location.</li></ul><p>If you are passionate about providing excellent customer service and meet the qualifications above, <b>apply now</b> to join our dynamic team of Software Service Engineers!</p><p><i><b>THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED</b></i></p><p><b>About Job Hub Global</b></p><p>At <b>Job Hub Global</b>, we believe that people are at the heart of every great organization. As a <b>premier HR consultancy</b>, we are passionate about helping businesses thrive by providing <b>bespoke recruitment</b>, <b>staff outsourcing</b>, <b>workforce solutions</b>, and <b>HR management consultancy</b> services that are tailored to meet your unique needs.</p><p>With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, <b>Job Hub Global</b> is here to partner with you every step of the way.</p><p><b>Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our business</b></p><p>Job Types: Full-time, Temporary, Contract<br/>Contract length: 12 months</p><p>Pay: QAR7,500.00 per month</p><p>Application Question(s):</p><ul><li>Do you have proficiency in French?</li><li>Do you have experience providing Tier 1 and/or Tier 2 support for technical issues?</li><li>Are you familiar with ITIL principles and practices?</li><li>Do you have experience using ticketing systems like ServiceNow, Maximo or Remedy?</li></ul><ul><li>Do you accept the salary on offer?</li><li>Are you available to join immediately?</li><li>How many years total experience you have ?</li></ul>

Technical Support Engineer - French Must

<p></p><div><div><div><ul><li>Provides qualified technical sales support to sales team for marketing and sales activities, and to Operations for technical support as required.</li><li>
Interact with customers and sales representatives to gain firsthand familiarity of customer needs plus product applications.</li><li>
Evaluate customer support issues as well as maintain top level positive perception by customers pertinent to organization support structure.</li><li>
Prepare technical samples, designs along with presentations to provide supportive technical data as per customer needs.</li><li>
Participate in sales support related conferences, trade shows, workshops plus meetings to update on current information plus developments in industry.</li><li>
Conduct facility performance audits across crude oil, gas, water, and sand management systems to identify bottlenecks, inefficiencies, and optimization opportunities.</li><li>
Collaborate with cross-functional teams (engineering, operations, and digital solutions) to design cost-effective optimization roadmaps that enhance production efficiency, equipment reliability, and product quality.</li><li>
Support technical sales activities by preparing customized proposals, technical clarifications, and solution strategies aligned with client needs and industry standards.</li></ul><p></p><div><div><br>
<ul><li>
Process engineer, chemical engineer (Minimum Bachelor of Science (B.S.) &ndash; Chemical/Process Engineering), who has experience working in operations and maintenance of refineries, O&amp;G plants.</li><li>
Has experience with produced water treatment, crude desalting, and gas dehydration.</li><li>
Minimum 10-15 years of experience</li><li>
Proficient English communication and report writing skills.</li><li>
Willing to travel nationally and internationally to visit the Client&rsquo;s sites, facilities as per work requirements.</li></ul></div></div><br>
<p></p>
<p></p><div><div><p>
</p></div></div></div></div><div><div><div><div><p>Benefits</p>
</div></div></div></div><p></p><div><div><div><div><p>International Opportunities
</p><div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><p></p><div><div><p>Insurance
</p><div><p>Health, vision, and dental insurance for you and your dependents available from day one.</p>
</div></div></div><p></p><div><div><p>Learning Opportunities
</p><div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><p></p><div><div><p>Diverse and
Inclusive
</p><div><p>Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.</p>
</div></div></div></div></div><div><div><div><div><p>About Us</p>
<p>We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
</p><p>Global in outlook, local in practice &ndash; and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.</p><p><br>
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.</p>
<p>
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.</p>
<p>
SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.</p></div></div></div></div></div><p></p>

PS Technical Sales Support Engineer

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Development Engineer | CAMO Engineering (Qatari National)
</div></div><div><div>Ref #
</div><div>229877
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Engineering
</div></div><div><div><ul><li>Closing date: 12-Mar-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role:</b></p><p>
Qatar Airways are pleased to announce an opportunity to join CAMO, Engineering department as Senior Development Engineer, based in Doha, Qatar.</p><p>
This role will support Airframes &amp; Avionics Engineering team for Boeing fleet. Ensure that aircraft compliant with all required airworthiness regulations and at an acceptable level of reliability, well maintained to support QTR and/or contracted fleet operational requirements.</p><p><b>
Accountabilities include but not limited to:</b></p><p><b>
Operational:</b></p><ul><li>
Evaluate Technical Documentation (Airworthiness Directives (AD)/ Consignes de Navigabilite (CN)/ Service Bulletin (SB)/ Service Information Letter (SIL)/ Operator Information Telex (01T)/ Vendor Service Bulletin (VSB)/ Technical Follow up (TFU) issued by airworthiness authorities, aircraft manufacturers or vendors and take necessary action in a timely manner (e.g. issue Engineering Order, Engineering Special Work Card, Component Modification Advise, Technical Notice etc.)</li><li>
Evaluate technical and commercial proposals, retrofit modification orders and corporate Engineering Change requests.</li><li>
Evaluate, analyse and find solutions to problems related to components and systems that exceed alert levels in Reliability Reports, issue necessary Technical Literature and coordinate with various in-house departments, vendors and manufacturers accordingly.</li><li>
Initiate campaign inspection, modifications as applicable, and coordinate with all concerned to ensure their timely accomplishment.</li><li>
Investigate TORs/MORs/ASRs Recommend corrective measures as required.</li><li>
Communicate with Manufacturer, vendors and internal departments/sections on technical and project issues, as required from time to time and assist them on technical matters.</li><li>
Recommend amendments to Aircraft Maintenance Program and MEL under Airworthiness Authority guidelines and Qatar Airways specific maintenance requirements.</li><li>
Prepare product specifications and assist Commercial Departments in preparing request for information.</li><li>
Request for Proposal and Purchase Agreement documents for selection of new components and systems.</li><li>
Review Engineering data and drawings for accuracy before embodiment.</li><li>
Evaluate technical specifications of new and used aircraft and equipment for possible induction. Define the layout and specifications to satisfy Qatar Airways and regulatory requirements.</li><li>
Lead specific technical projects and function as focal points as directed by the management. Assume the responsibilities of a team leader for assigned projects and tasks.</li><li>
Lead a team of Engineering Development Engineers and provide instructions and guidance to perform the duties. Check technical accuracy of the work performed by the junior team members</li></ul><p></p><p><b><br>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</p><p>
Join us as we dare to achieve what&rsquo;s never been done before.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You:</b></p><ul><li>
Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience</li><li>
Job related and supervisory experience of airworthiness / reliability / technical support engineer role in a continuing airworthiness maintenance organization of a reputed airline.</li><li>
Experience in aircraft and systems operated by Qatar Airways.</li><li>
Expertise in Airframes &amp; Avionics</li><li>
Experience in usage of Skywise, Airbus World, My Boeing Fleet, Airplane Health Management and Maintenance Performance Toolbox.</li><li>
Aircraft certifying experience.</li><li>
Airbus and Boeing documentation experience</li><li>
Experience in using TRAX or AMOS preferred</li><li>
Strong leadership skills</li><li>
Fluent verbal and written communication in English</li></ul><p></p><p><b><br>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</p><p>
Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=229877</div></div></div></div></div></div></div></div>

Senior Development Engineer | CAMO Engineering (Qatari National)

Anotech

<div>
 <p>
  <strong>
   Qualifications and Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   Relevant experience in technical support, IT operations, or solution support, preferably within government environments or large-scale digital platforms.
  </li>
  <li>
   Hands-on experience in supporting enterprise applications, cloud services, and integrated platform solutions, with a focus on reliability and user satisfaction.
  </li>
  <li>
   Familiarity with network, software, and database troubleshooting, including the ability to diagnose and resolve technical issues across multiple systems and layers.
  </li>
  <li>
   Understanding of IT Service Management (ITSM) principles; knowledge of ITIL frameworks or equivalent best practices is considered an advantage.
  </li>
  <li>
   Strong customer-service orientation, analytical mindset, and collaborative approach to resolving technical and operational challenges.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Tools:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Service Management Systems: Experience using ServiceNow, Jira Service Desk, or Zendesk for ticket management, issue tracking, and workflow automation.
  </li>
  <li>
   Analytics &amp; Reporting: Familiarity with Power BI dashboards for visualizing performance metrics, incident trends, and service-level compliance.
  </li>
  <li>
   Technical Tools: Working knowledge of SQL / MySQL, application log analysis, and middleware platforms to support troubleshooting and data validation.
  </li>
 </ul>
 <p>
 </p>
</div>


Smart Solution Support Engineer

University of Doha for Science & Technology

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.
 <br/>
 <br/>
 With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 The successful candidate will support the development of the Information Division&rsquo;s business plan in alignment with UDST strategy and future technology needs through its projects and initiatives.
 <br/>
 <br/>
 Operational:
 <br/>
 <br/>
 Service Desk Management: Oversee the University's IT service desk operations, ensuring timely and effective response to user inquiries and technical issues while monitoring service levels, response times, and customer satisfaction.
 <br/>
 <br/>
 Incident Resolution: Streamline operational procedures and employ proactive problem-solving strategies to accelerate the timely and accurate resolution of IT incidents and service requests, minimizing user disruption while identifying trends and root causes to implement preventive measures.
 <br/>
 <br/>
 User Training and Self-Help Resources: Develop and deliver training sessions and resources to empower users to resolve common technical issues independently and maintain a knowledge base of solutions and troubleshooting guides.
 <br/>
 <br/>
 Vendor and Contract Management: Strategically partner with vendors and service providers to resolve escalated technical issues and manage service agreements and procure hardware, software and services required for IT support.
 <br/>
 <br/>
 Continuous Improvement: Challenge the status quo of support processes, identify areas for improvement and implement strategies to enhance the efficiency and effectiveness of support services.
 <br/>
 <br/>
 User Communication: Establish relationship with University stakeholders to engage and communicate effectively on updates on service disruptions, maintenance, technical issues and manage user expectations and maintain a high level of customer service.
 <br/>
 <br/>
 Budgeting and Resource Allocation: Manage the IT Support sections&rsquo; budget, allocating resources for staffing, training, tools, and equipment to optimize resource utilization to meet user needs and service levels.
 <br/>
 <br/>
 Documentation and Reporting: Safeguard critical records of incidents, service requests and resolutions to enable decision-making by tracking performance, trends and user feedback.
 <br/>
 <br/>
 Perform miscellaneous job-related duties as assigned.
 <br/>
 <br/>
 Provide professional development support and perform periodic performance reviews for direct subordinates based on UDST&rsquo;s Employee Performance Management framework to ensure continual high performance of employees in alignment with UDST's mission and mandate.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science or related field required.
  </li>
  <li>
   Master&rsquo;s degree/ professional certification is preferred.
  </li>
  <li>
   Minimum 7 years of relevant experience in IT in a Higher Education Institutes.
  </li>
  <li>
   Fluency in written and spoken English language is required.
  </li>
  <li>
   Fluency in written and spoken Arabic language is preferred.
  </li>
 </ul>
</div>


Head, IT Support

University of Doha for Science and Technology

<div>Overview:
<p>
University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.</p><p>
With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.</p>
Responsibilities:
<p>
The successful candidate will support the development of the Information Division&rsquo;s business plan in alignment with UDST strategy and future technology needs through its projects and initiatives.
</p><p>Operational:</p><p>
Service Desk Management: Oversee the University's IT service desk operations, ensuring timely and effective response to user inquiries and technical issues while monitoring service levels, response times, and customer satisfaction.
</p><p>Incident Resolution: Streamline operational procedures and employ proactive problem-solving strategies to accelerate the timely and accurate resolution of IT incidents and service requests, minimizing user disruption while identifying trends and root causes to implement preventive measures.
</p><p>User Training and Self-Help Resources: Develop and deliver training sessions and resources to empower users to resolve common technical issues independently and maintain a knowledge base of solutions and troubleshooting guides.</p><p>
 Vendor and Contract Management: Strategically partner with vendors and service providers to resolve escalated technical issues and manage service agreements and procure hardware, software and services required for IT support.</p><p>
Continuous Improvement: Challenge the status quo of support processes, identify areas for improvement and implement strategies to enhance the efficiency and effectiveness of support services.</p><p>
User Communication: Establish relationship with University stakeholders to engage and communicate effectively on updates on service disruptions, maintenance, technical issues and manage user expectations and maintain a high level of customer service.</p><p>
 Budgeting and Resource Allocation: Manage the IT Support sections&rsquo; budget, allocating resources for staffing, training, tools, and equipment to optimize resource utilization to meet user needs and service levels.</p><p>
Documentation and Reporting: Safeguard critical records of incidents, service requests and resolutions to enable decision-making by tracking performance, trends and user feedback.</p><p>
 Perform miscellaneous job-related duties as assigned.
</p><p>Provide professional development support and perform periodic performance reviews for direct subordinates based on UDST&rsquo;s Employee Performance Management framework to ensure continual high performance of employees in alignment with UDST's mission and mandate.</p>
Qualifications:
<ul><li> Bachelor&rsquo;s degree in Computer Science or related field required.</li><li> Master&rsquo;s degree/ professional certification is preferred.</li><li> Minimum 7 years of relevant experience in IT in a Higher Education Institutes.</li></ul><p></p><ul><li><br>
 Fluency in written and spoken English language is required.</li><li> Fluency in written and spoken Arabic language is preferred.</li></ul></div>

<div>
 <p>
  <strong>
   Overview:
  </strong>
 </p>
 <p>
  The primary functions of an AFE is to manage the spares movement inbound and outbound the warehouse, resolution of minor incidents that are raised by our customers and assisting on parts deliveries to Field Engineers &amp; Service Partner Engineers onsite. Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.
 </p>
 <p>
  <strong>
   Primary Workflow:
  </strong>
 </p>
 <ul>
  <li>
   Spares management inbound and outbound the warehouse
  </li>
  <li>
   Handle quarterly stock take in Local Warehouse &amp; Service Partner Warehouses
  </li>
  <li>
   Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
  </li>
  <li>
   Conduct onsite physical &amp; logical audits for proactive sparing.
  </li>
  <li>
   Perform quarterly onsite preventive maintenance per assigned customer.
  </li>
  <li>
   Handle spare parts deliveries to FE, SeP &amp; client.
  </li>
  <li>
   Issuance of IMR&rsquo;s, POR&rsquo;s
  </li>
  <li>
   Assist VCA&rsquo;s &amp; BDA&rsquo;s for investigating missing parts from stock counting.
  </li>
  <li>
   Customer communication
  </li>
  <li>
   Updating TRT internal procedures
  </li>
  <li>
   Learning additional technical and non-technical skills.
  </li>
  <li>
   Sourcing Local Service Partners
  </li>
  <li>
   Sourcing Local Logistic Partner / Supplier
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Deliverables:
  </strong>
 </p>
 <ul>
  <li>
   Ensure above 95% accuracy between NetSuite inventory database and actual TRT &amp; SeP warehouse spares.
  </li>
  <li>
   Ensure all supported incidents or tickets are resolved within SLAs.
  </li>
  <li>
   Ensure all customer communication is prompt, professional and reliable.
  </li>
  <li>
   Ensure all commitments made to customers are met or re-scheduled with the customer&rsquo;s knowledge and approval.
  </li>
  <li>
   Continuously learn additional technical and non-technical skills
  </li>
  <li>
   Escalate calls through the correct channels promptly.
  </li>
  <li>
   24 x 7 Support Structure
  </li>
  <li>
   Comply fully with company policy to always protect the interests of TRT.
  </li>
  <li>
   Ensure local SeP is available for onsite requirements.
  </li>
  <li>
   Working with VCA team for local parts sourcing
  </li>
 </ul>
 <p>
  <strong>
   Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Local ticket management/status monitoring and make sure they are resolved within SLAs.
  </li>
  <li>
   Warehouse inventory movement monitoring
  </li>
  <li>
   Ensure warehouse parts labelling &amp; binning is compliant with TRT global standard
  </li>
  <li>
   Ensure procedures are properly followed when onsite
  </li>
  <li>
   Ensure on time support for spare parts
  </li>
 </ul>
 <p>
  <strong>
   Disaster Recovery:
  </strong>
 </p>
 <ul>
  <li>
   Coordination within FE / SeP team for urgent part requirement onsite
  </li>
  <li>
   Handle coordination &amp; keep good working relationships with logistics and service partners.
  </li>
  <li>
   Coordination with known local vendors for urgent logistics sparing.
  </li>
  <li>
   Coordination with VCA, BDA &amp; GSD division for parts needed for a call.
  </li>
  <li>
   Coordination with VCA, BDA &amp; GSD division for inventory movement
  </li>
  <li>
   Appropriate escalation to Shift leader or Field Services Team Leader when necessary.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Service Call Updates:
  </strong>
 </p>
 <ul>
  <li>
   Ensure timely updating to GSD &amp; FE for calls requiring additional parts on-site.
  </li>
  <li>
   Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of the client contract.
  </li>
 </ul>
 <p>
  <strong>
   OH&amp;S Work Environment:
  </strong>
 </p>
 <ul>
  <li>
   Ensure that the warehouse or technical work areas remain clean and always organized.
  </li>
  <li>
   Ensure that you adhere to ESD procedures.
  </li>
  <li>
   Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack mounting, and equipment in rooms that do not obstruct walkways.
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Candidates must possess a college degree. Training and Certification would be an advantage.
  </li>
 </ul>
 <p>
  &middot; Certification on Various Networking platforms
 </p>
 <p>
  &middot; Strong understanding of Networking fundamentals
 </p>
 <p>
  &middot; Cisco and Juniper Certification preferred.
 </p>
 <p>
  &middot; Solaris &ndash; Oracle Certified Professional
 </p>
 <p>
  &middot; VMWare &ndash; VMWare Certified Professional
 </p>
 <p>
  &middot; TSM - IBM Certified Deployment Professional
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Preferably have 7 years up of experience in IT spare parts control &amp; warehouse maintenance
  </li>
 </ul>
 <p>
  Willing to be assigned in TRT office location, and to travel to TRT offices globally on as needed basis.
 </p>
</div>


IT Field Support Engineer

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