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technical support engineer

People Dynamics

Experienced in providing technical support for Microsoft Dynamics 365 Finance and Operation/ CRM/ both.User support and troubleshootingSystem Configuration and maintainanceBusiness process optimizationTraining and DocumentationTesting and Quality assurance.Job Types: Full-time, Contract Contract length: 8 months

D365 Technical Support Engineer

ECCO Gulf WLL

<div>
 IT Helpdesk Support Engineer
 
 
 
 Job Summary
 
 
 
 We are seeking an experienced Helpdesk Support Professional to provide both functional
 
 
 assistance and technical support to end users. The successful candidate will be
 
 
 responsible for supporting Microsoft Windows and client software, administering and
 
 
 managing endpoints on-site and remotely, and maintaining user accounts, including
 
 
 
 Creation, Activation, And Deactivation. Additional Responsibilities Include Operating The
 
 
 
 ManageEngine suite for ServiceDesk ticketing and Endpoint Management, supporting the
 
 
 Attendance System and Telephony, as well as handling various server and network-related
 
 
 tasks. This individual will serve as the primary point of contact for providing both technical
 
 
 and functional assistance to users on deployed applications, following established
 
 
 procedures and training guidelines. A solid understanding of Microsoft Azure and the
 
 
 Dynamics Platform is required.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serving as the first point of contact for customers seeking technical assistance over
 
 
 </li>
 </ul>
 the phone or email.
 
 
 <ul>
 <li>
 support users on a functional level, by offering guidance on how to use systems and
 
 
 </li>
 </ul>
 equipment.
 
 
 <ul>
 <li>
 Performing remote troubleshooting through diagnostic techniques and pertinent
 
 
 </li>
 </ul>
 questions.
 
 
 <ul>
 <li>
 Performing on-site installations and support.
 </li>
 <li>
 Install and configure Windows and other desktop software.
 </li>
 <li>
 Configure and manage connectivity and storage
 </li>
 <li>
 Maintain Windows
 </li>
 <li>
 Protect devices and data
 </li>
 <li>
 Deploy Windows client
 </li>
 <li>
 Manage identity and access by creating and maintaining AD users.
 </li>
 <li>
 Manage compliance policies and configuration profiles
 </li>
 <li>
 Manage, maintain, and protect devices
 </li>
 <li>
 Manage apps
 </li>
 <li>
 Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,
 
 
 </li>
 </ul>
 Printers, etc.)
 
 
 <ul>
 <li>
 Rollout patches.
 </li>
 <li>
 Assist in person or remotely in the resolution of support issues among company sites
 
 
 </li>
 </ul>
 to ensure timely distribution of knowledge and positive impact on user satisfaction
 
 
 <ul>
 <li>
 Maintain printing systems and assist with network printer system maintenance
 
 
 </li>
 </ul>
 C1-Internal
 
 
 <ul>
 <li>
 Maintain backup system and processes.
 </li>
 <li>
 Research, resolve, and respond to questions received via telephone calls, e-mail,
 
 
 </li>
 </ul>
 walk-ups, open submitted tickets and callbacks in a timely manner, in accordance
 
 
 with current procedures
 
 
 <ul>
 <li>
 Acquire and maintain current knowledge of relevant product offerings and support
 
 
 </li>
 </ul>
 policies in order to provide technically accurate solutions to customers
 
 
 <ul>
 <li>
 Maintains records of daily communication transactions, problems, remedial actions
 
 
 </li>
 </ul>
 taken, and installation activities by creating and updating the required tickets.
 
 
 <ul>
 <li>
 Work effectively and professionally with other team members, learns from and
 
 
 </li>
 </ul>
 shares knowledge with others.
 
 
 <ul>
 <li>
 Escalate irresolvable issues to Engineers, advanced support or vendor support.
 </li>
 <li>
 Identify and resolve problems of basic scope using proper tools and techniques
 </li>
 <li>
 Offers suggestions for process improvements in the helpdesk area.
 </li>
 <li>
 Applies basic standards and procedures to accomplish tasks including learning how
 
 
 </li>
 </ul>
 to use and apply applicable technologies.
 
 
 <ul>
 <li>
 Manage and Operate the ManageEngine Suite ServiceDesk Plus and EndPoint Central
 </li>
 <li>
 Has helpful customer service-oriented personality and enjoys interacting with and
 
 
 </li>
 </ul>
 helping others.
 
 
 
 Required Skills And Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, or a related field
 </li>
 <li>
 Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
 </li>
 <li>
 Minimum 2 year of hands-on experience Microsoft Client and server platforms as a
 
 
 </li>
 </ul>
 helpdesk technician
 
 
 <ul>
 <li>
 Effective communication skills in both written and verbal forms
 </li>
 <li>
 Mandatory: Fluent Arabic &amp; English speaker
 </li>
 </ul>
</div>

IT Helpdesk Support Engineer - (6 Months Contract)

Commercial Bank

<div>
 
 About Commercial Bank Of Qatar
 
 
 
 Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar&rsquo;s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.
 
 
 By Joining us, you&rsquo;ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.
 
 
 Join us in shaping the future of banking!
 
 
 
 Job Summary
 
 
 
 We are Looking for an application support engineer - Trade Finance will be part of Channels &amp; Payments team and should ensure safe, secure and reliable running of business applications as a key priority. The Applicant should possess relevant experience of 5- 6 years in Banking Application support with sound analytical skills .
 
 
 This position has no direct reports. The role also works with Application support teams across the banking domains to support customer and staff needs.
 
 
 
 
 Key Accountabilities
 
 
 
 
 <ul>
 <li>
 Providing 24 X 7 first and second level technical support for Banking Applications including Finastra Fusion Banking Trade Innovation (FBTI), and integrated systems.
 </li>
 <li>
 Troubleshoot and resolve issues reported by users, coordinating and escalating complex problems to the third level support or Application Vendor.
 </li>
 <li>
 Performing preventive maintenance activities on Banking Applications including Finastra Fusion Banking Trade Innovation (FBTI), and integrated systems.
 </li>
 <li>
 Develop and maintain technical documentation, including comprehensive knowledge base of reported issues and their resolutions.
 </li>
 <li>
 Proactively monitor system performance to identify and fix potential issues before they impact users or system performance.
 </li>
 <li>
 Provide training to users on new features and functionalities of trade applications.
 </li>
 <li>
 Participate in testing and deployment of new application versions and fix on business applications.
 
 
 </li>
 </ul>
 Work independently and with the team to analyse issues/queries and understand new requirements to provide acceptable solution
 
 
 
 
 Qualification, Experience
 
 
 
 
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, Information Technology, or related field
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 5+ years&rsquo; working experience and knowledge of IT services and system development.
 </li>
 <li>
 Banking knowledge with Finastra Fusion Banking Trade Innovation (FBTI) experience is a must
 </li>
 <li>
 Strong understanding of FBTI data structure, Trade Process/Trade accounting entries, SWIFT messages (MT &amp; MX).
 </li>
 <li>
 Experience FBTI EOD process and FBTI integrations
 </li>
 <li>
 Functional configurations/parameterization on FBTI and FBTI application integrations.
 </li>
 <li>
 Basic Knowledge in SQL queries for data extraction and analysis
 </li>
 <li>
 Good understanding in messaging and APIs like MQ, REST/SOAP
 </li>
 <li>
 Familiarity with application performance monitoring tools (e.g., Nagios, App Dynamics, Splunk etc.)
 </li>
 <li>
 Experience with AML applications like FIRCOSoft, Kyai OMNI is a plus
 </li>
 <li>
 Certification in IT Service Management - ITIL
 </li>
 <li>
 Expert in functional release methodologies and best practices.
 </li>
 <li>
 Expert in QA metrics, defect metrics, and product quality trend analysis.
 </li>
 <li>
 Excellent project management skills.
 </li>
 <li>
 Ability to collaborate and communicate effectively.
 </li>
 <li>
 Good computer and MS office skills.
 
 
 </li>
 </ul>
 Arabic and English speaking preferred.
 
 
 
 
 Why Commercial Bank?
 
 
 
 
 <ul>
 <li>
 Best Performing Bank in Qatar in The Banker&rsquo;s prestigious Top 1000 World Banks Rankings 2025.
 </li>
 <li>
 Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
 </li>
 <li>
 An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
 </li>
 <li>
 Opportunities for Global Partnerships &amp; International Exposure, connecting employees with global networks and perspectives.
 </li>
 <li>
 A focus on Employee Well-being &amp; Work-Life Balance, ensuring a healthy and supportive environment for all team members
 </li>
 <li>
 Competitive Compensation &amp; Benefits that ensure our employees are rewarded for their dedication and performance
 </li>
 <li>
 A strong Commitment to Diversity, Equity &amp; Inclusion, fostering a culture that values every individual&rsquo;s unique perspective
 
 
 </li>
 </ul>
 At Commercial Bank, we don&rsquo;t just offer careers, We shape futures by pioneering digital transformation in Qatar&rsquo;s banking sector, blending digital-first approach to redefine banking through innovative solutions.
 
 
 
 Disclaimer
 
 
 
 We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.
</div>

Application Support Engineer - Finastra FBTI

NEW STATE FACILITY MANAGEMENT

We&rsquo;re looking for a Desktop Engineer to support, troubleshoot, and optimize our IT environment.What You&rsquo;ll Do:<ul><li>Install, configure, and maintain desktops, laptops, and peripherals</li><li>Troubleshoot hardware, software, and network issues</li><li>Ensure smooth software deployment and updates</li><li>Provide top-notch technical support to end-users</li></ul>What We&rsquo;re Looking For:<ul><li>Strong knowledge of Windows &amp; Mac OS</li><li>Experience with Active Directory, VPNs, and endpoint management</li><li>Problem-solving skills &amp; a proactive mindset</li><li>CompTIA A+ or Microsoft certifications are a plus</li></ul>Why Join Us:<ul><li>Collaborative and innovative work environment</li><li>Opportunities for growth and learning</li><li>Be part of a team that values your expertise</li></ul>Interested Candidates can Send their CVs to Email cvforjobs7070@gmail.com and help us keep our tech running at full speed!Job Types: Full-time, PermanentPay: QAR10.00 - QAR100.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>

Desktop Engineer

Sygmetiv Business Solutions

About the RoleWe are hiring a Desktop Engineer &ndash; Operation and Maintenance (M/F) to support the day-to-day IT operations and maintenance of desktop systems. The role involves providing end-user support, ensuring system reliability, and maintaining compliance with IT security standards. You will be responsible for diagnosing issues, performing upgrades, and keeping IT infrastructure running efficiently.Key Responsibilities<ul><li>Install, configure, and maintain desktop hardware, software, and peripherals.</li><li>Provide operational support and troubleshooting for Windows systems and enterprise applications.</li><li>Perform preventive maintenance and system upgrades.</li><li>Diagnose and resolve hardware, software, and connectivity issues.</li><li>Ensure compliance with IT security and operational policies.</li><li>Manage incident tickets, document solutions, and maintain asset records.</li><li>Coordinate with IT teams for escalated issues, upgrades, and deployments.</li><li>Provide user training and support to enhance productivity.</li></ul>Qualifications &amp; ExperienceEssential:<ul><li>Bachelor&rsquo;s Degree or Diploma in Computer Science, IT, or a related field.</li><li>Minimum 3 years&rsquo; experience in IT operations, desktop engineering, or technical support.</li><li>Strong knowledge of Windows operating systems and desktop environments.</li><li>Hands-on experience with system imaging, updates, and endpoint security tools.</li><li>Good understanding of networking basics (TCP/IP, DNS, DHCP).</li><li>Excellent communication skills in English (verbal &amp; written).</li></ul>Desirable:<ul><li>Certifications such as Microsoft MCSA, CompTIA A+, or ITIL.</li><li>Experience with Active Directory, group policies, and user account management.</li><li>Exposure to enterprise IT service management tools (ticketing systems, monitoring tools).</li></ul>Key Skills &amp; Competencies<ul><li>Strong customer service orientation.</li><li>Ability to troubleshoot and resolve issues independently.</li><li>Organizational and time-management skills.</li><li>Self-motivated, with initiative and a problem-solving mindset.</li><li>Team player with adaptability in fast-paced environments.</li></ul>Job Type: Full-timeExperience:<ul><li>Desktop Engineer &ndash; Operation and Maintenance: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Desktop Engineer – Operation and Maintenance (M/F)

Wood PLC

<div>Remarkable people, trusted by clients to design and advance the world
Wood are actively seeking IT Desktop Coordinator who will be responsible for delivering day-to-day IT support for simple IT issues through our IT user support tool (ServiceNow). Support will be provided by telephone, email, and chat applications to provide a quick resolution of simple IT issues. Onsite support will also be provided to assist with technical solutions and offer guidance and support face-to-face with the aim of successful resolution and high levels of client satisfaction.
This is a long-term assignment based in Qatar</div>
 <div><ul><li>Diagnose and troubleshoot technical issues, including account setup, software issues, hardware, and network configuration &ndash; from hire to retire.
</li><li>Ask customers targeted questions to quickly understand the root of the problem.
</li><li>Track computer system issues through to resolution, within the agreed SLA.
</li><li>Talk clients through a series of actions, either via phone, email, or chat, until they&rsquo;ve solved a technical issue. Where the issue cannot be resolved then a scheduled desk visit or site visit when issues need hands-on troubleshooting.
</li><li>Properly escalate unresolved issues to appropriate internal teams.
</li><li>Provide prompt and accurate feedback to customers.
</li><li>Use the Knowledge Base or external resources to provide accurate technical solutions.
</li><li>Ensure all issues are properly logged with regular updates documented.
</li><li>Prioritize and manage several open issues at one time.
</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
</li><li>Document technical knowledge in the form of ticket notes and Knowledge Base entries.
</li><li>Walking customers through installing applications and computer peripherals.
</li><li>Image machines on arrival and on return, ensure that all returned stock has been reimaged.
</li><li>Use asset management solutions to ensure that all client PC assets are recorded and perform stock checks to provide accuracy of the data. Any assets to be disposed of should be done so following the correct procedures and the asset management solution updated to show this.
</li><li>Ensure that users are provided with the correct PC (fit for purpose) to perform their job role.
</li><li>Collaboration with other support teams to highlight trends, and ongoing issues and share knowledge.
</li><li>Keeping up with technology trends and updates and a willingness to learn new software and tools
</li></ul>What we can offer
<ul><li>Meaningful and interesting projects delivered to leaders of industry across oil and gas and emerging energy sectors
</li><li>Commitment to Diversity and Inclusion ; we are an organisation actively committed to diversity and inclusion across our busiess with employee networks committed to giving all employees a voice
</li><li>Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market
</li><li>Life Insurance ; Provides payment of 2 x Base Salary (up to a maximum of QAR 1 million) upon death
</li><li>End of Service Gratuity ; In line with Qatar Labor Law, upon completion of 1 years&rsquo; service employees are eligible for an End of Service benefit of three weeks for every year of service.
</li><li>Medical Insurance : Ensures cover (up to a maximum of QAR 250,000 per person, per year) is available should you require treatment. Pre-existing and/or chronic conditions are covered up to QAR 10,000.
</li><li>Employee Assistance Programme: Allows you to feel comfortable knowing that you or your immediate family members can confidentially discuss any work or personal issues that are an inevitable part of life. The programme helps support your mental, physical, social &amp; financial well-being.
</li><li>Professional Memberships; One professional membership, registration, subscription, certification and/or license cost per annum for all active Wood employees. The membership must be relevant to the role you are currently employed in or be part of a development plan. Reimbursement should be claimed via the expenses procedure system, with supporting evidence.
</li><li>Global connections : join experts around the world who are at the leading edge of our industry, shaping the standards of our profession</li></ul></div>
 <div>What makes you remarkable?
At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world&rsquo;s most critical challenges.
Qualifications: Proven experience in IT Desktop Support
<div>Knowledge, skills, and experience:
 
<ul><li>Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
</li><li>Hands-on experience with Windows OS, mobile devices, peripherals, Intune, and SCCM deployment methods as well as excellent proven troubleshooting skills.
</li><li>Working knowledge of office automation products and computer peripherals, like printers and scanners
</li><li>Knowledge of network security practices and anti-virus programs
</li><li>Ability to perform remote troubleshooting and provide clear instructions.
</li><li>Ability to provide step-by-step technical help, both written and verbal
</li><li>Excellent problem-solving and multitasking skills
</li></ul></div><div>Personal attributes:
 
<ul><li>Effective communication, both verbally and in writing
</li><li>Strong problem-solving ability.
</li><li>Customer-oriented attitude
</li><li>Ability to handle frustrated or stressed users with empathy.</li></ul></div></div>

IT Desktop Coordinator

Hilti Qatar

<div>
 
 What's the role?
 
 
 
 We're looking for someone who wants to kickstart their career with an exciting engineering internship.
 
 
 In this role you will learn, how we at Hilti, provide technical support to our customers and field-based teams by providing value added engineering services. You will support the field engineering teams by providing engineering calculations, preparation of material take-off and bill of quantities.
 
 
 
 Who is Hilti?
 
 
 
 Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
 
 
 
 What does the role involve?
 
 
 
 As a Technical Support Engineer Intern, you will play a key role in driving technical excellence and supporting both internal teams and external stakeholders. You&rsquo;ll be at the forefront of delivering high-quality solutions, ensuring customer satisfaction, and supporting Hilti&rsquo;s innovative products and services. Your contributions will directly impact our ability to meet project requirements, maintain compliance, and build strong partnerships with clients.
 
 
 Some of the day-to-day responsibilities include:
 
 
 <ul>
 <li>
 Drive cross-functional collaboration with Marketing and Project Management Office to ensure high quality technical documents preparation, e.g. Submittal Technical letters, warranties, consultants&rsquo; comments, licenses and certificates
 </li>
 <li>
 Supporting Field based employees with Bill of Quantities and basic designs.
 </li>
 <li>
 Continuous update of the shared engineering folder, such as Project approvals, specifications, letters log, new ETA&rsquo;s, test reports, and Datasheets.
 </li>
 <li>
 Provides telephone technical support for customers requiring immediate attention.
 
 
 
 </li>
 </ul>
 Hilti stands for innovation. That's why we have doubled our research and development expenditure in the last 7 years.
 
 
 
 What do we offer?
 
 
 
 Show us what you&rsquo;re made of, and we&rsquo;ll offer you opportunities to move around the business &ndash; to work abroad, experience different job functions and tackle different markets. It&rsquo;s a great way to find the right match for your ambitions and achieve the exciting career you&rsquo;re after.
 
 
 Additionally, successful interns demonstrating exceptional performance and alignment with Hilti&rsquo;s values will have the opportunity for career progression into a full-time role after six months.
 
 
 
 What you need is:
 
 
 
 What you need is:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in structural, civil, mechanical or industrial engineering
 </li>
 <li>
 Valid Qatar Visa
 </li>
 <li>
 BIM basic know-how
 </li>
 <li>
 Ability to work in multicultural environment
 </li>
 <li>
 Efficient oral and written communicator, in English &amp; Arabic (written and verbal)
 </li>
 <li>
 High learning agility, and willing to develop within the Engineering field
 </li>
 <li>
 Willingness to find solutions independent, but ready to follow directions in more complicated situations
 </li>
 <li>
 Able to manage their time, able to work without tight deadlines as needed
 </li>
 <li>
 Doha based or willing to relocate or commute from within Qatar.
 
 
 
 </li>
 </ul>
 
 Why you should apply?
 
 
 
 Ours is a high-performing culture for very driven people. If you&rsquo;ve never worked in sales or construction, that&rsquo;s not a problem. Success at Hilti is down to teamwork and ability, no matter what your background is.
 
 
 We look forward to recieving your application!
</div>

Engineering Intern

Explore 1550+ Technical support engineer in Doha this September. Find roles across top companies and apply now to boost your career.