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technical support specialist

LazyWait

Job SummaryLazyWait is seeking a reliable Tech Support Specialist to provide technical assistance for our POS systems and digital payment solutions. The role focuses on troubleshooting, merchant support, and ensuring system stability and customer satisfaction.Responsibilities<ul><li>Provide first-level technical support for LazyWait POS systems</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Assist merchants with installation, configuration, and daily usage</li><li>Escalate complex issues to technical or development teams</li><li>Document issues, solutions, and follow-ups accurately</li><li>Monitor system performance and report recurring issues</li><li>Support merchants via phone, WhatsApp, email, or ticketing systems</li></ul>Requirements<ul><li>1&ndash;3 years of experience in technical support or POS systems</li><li>Basic knowledge of networks, devices, and software troubleshooting</li><li>Strong problem-solving and communication skills</li><li>Ability to work under pressure and manage multiple support tickets</li><li>Arabic required; English is a plus</li></ul>Preferred Qualifications<ul><li>Experience with POS hardware (printers, scanners, terminals)</li><li>Experience in fintech, payments, or SaaS companies</li><li>Familiarity with ticketing or CRM systems</li></ul>Job Type: Full-timePay: ﷼5,000.00 - ﷼6,000.00 per monthAbility to commute/relocate:<ul><li>Dammam: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What do you know about LazyWait and why you are the best candidate for this job?</li></ul>Experience:<ul><li>Tech Support: 3 years (Required)</li></ul>Language:<ul><li>English &amp; Arabic (Required)</li></ul>Willingness to travel:<ul><li>25% (Required)</li></ul>

Tech Support Specialist

Al-Khaldi Holding Company

Job Purpose:To provide effective technical support to company users and ensure the smooth operation of computer systems, networks, and applications, while maintaining high service quality and minimizing downtime.Key Responsibilities:- Provide first and second-level technical support for hardware and software issues. - Diagnose and resolve problems related to desktops, laptops, printers, and operating systems. - Support business applications and internal systems. - Install, configure, and prepare IT equipment for new employees. - Manage user accounts, permissions, and access rights (e.g., Active Directory, Email). - Coordinate with external vendors and service providers when required. - Ensure compliance with IT policies, procedures, and information security standards. - Prepare periodic reports related to incidents, support requests, and service performance.Required Qualifications:- Bachelor&rsquo;s degree in Information Technology or a related field. - 3&ndash;5 years of experience in IT Support or a similar role. - Strong knowledge of: * Windows Operating Systems * Microsoft Office applications * networking concepts (LAN, WAN, TCP/IP) * Active Directory and user management - Professional certifications such as CompTIA A+, Microsoft, or ITIL are considered an advantageJob Type: Full-time

IT Support Specialist

Stellar Hunters

<div>We are seeking a reliable and customer-focused Helpdesk Agent to join our IT support team. The ideal candidate will provide first-line technical support, troubleshoot hardware and software issues, and deliver clear, empathetic communication to end users. This role requires strong problem-solving skills, familiarity with common desktop and mobile platforms, experience with ticketing systems, and the ability to escalate complex issues to appropriate engineering teams while maintaining excellent service standards.<h3 class="jobSectionHeader">
Key Responsibilities for Helpdesk Agent - Support, Troubleshooting &amp; Customer Service</h3><ul><li>
Serve as the primary point of contact for technical support requests via phone, email, chat, and ticketing system; log, triage, and track incidents to resolution in accordance with SLAs.</li><li>
Troubleshoot and resolve common desktop, laptop, peripheral, mobile device, and operating system issues for Windows, macOS, iOS, and Android environments.</li><li>
Support common business applications (e.g., Microsoft 365, Google Workspace, collaboration tools) and assist with software installation, configuration, and updates.</li><li>
Perform user account administration tasks including password resets, access provisioning, group membership management, and basic Active Directory or identity provider support.</li><li>
Diagnose connectivity and network-related issues at a basic level (Wi‑Fi, VPN, wired connections) and coordinate with network teams for escalations when needed.</li><li>
Follow documented procedures and runbooks to resolve issues; escalate complex or security-sensitive incidents to senior IT staff with clear documentation of troubleshooting steps.</li><li>
Provide timely, friendly, and professional communication to users; set expectations, follow up on open tickets, and ensure customer satisfaction through closure.</li><li>
Maintain and update knowledge base articles, how-to guides, and internal documentation to improve first-contact resolution rates and support onboarding of new team members.</li><li>
Participate in on-call rotations, shift coverage, and occasional after-hours support as required by business needs.</li><li>
Identify recurring issues and collaborate with IT and engineering teams to drive root-cause analysis and longer-term remediation or automation.</li></ul><h4 class="jobSectionHeader">
Required Qualifications - Helpdesk Skills &amp; Experience</h4><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</li><li>
1+ years of experience in a helpdesk, desktop support, or customer-facing technical support role.</li><li>
Working knowledge of Windows and macOS client systems, mobile device management concepts, and common business applications such as Microsoft 365 or Google Workspace.</li><li>
Familiarity with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk) and basic ITSM practices, including incident prioritization and escalation.</li><li>
Strong communication skills&mdash;both written and verbal&mdash;with the ability to explain technical concepts to non-technical users in a clear, patient, and respectful manner.</li><li>
Good problem-solving aptitude, attention to detail, and the ability to follow procedures while exercising sound judgment in escalations.</li><li>
Ability to work independently and collaboratively in a fast-paced environment, manage multiple priorities, and meet SLA targets.</li></ul><h4 class="jobSectionHeader">
Preferred Qualifications - Tools, Certifications &amp; Domain Experience</h4><ul><li>
Certifications such as CompTIA A+, Microsoft Certified Fundamentals, or equivalent customer support certifications are a plus.</li><li>
Experience with MDM platforms (e.g., Intune, Jamf), remote support tools, and basic scripting for repetitive tasks (PowerShell, Bash) is beneficial.</li><li>
Prior experience in a SaaS or fast-growing technology company, or exposure to security best practices and access controls, is advantageous.</li><li>
Comfort contributing to knowledge bases, training materials, and end-user education initiatives to reduce repetitive incidents.</li></ul><h5 class="jobSectionHeader">
Work Environment &amp; Compensation - Helpdesk Agent Salary &amp; Benefits</h5><ul><li>
Full-time position with an onsite model.</li><li>
Competitive salary commensurate with experience and a comprehensive benefits package, including health insurance, retirement plan options, and paid time off.</li><li>
Opportunities for professional development, training, and certification support; clear paths for career growth within IT and cross-functional teams.</li><li>
Inclusive culture that values diversity, equity, work-life balance, and employee well-being.</li></ul></div>

Helpdesk Agent

Henkel

<div><div><h4 class="jobSectionHeader">About this Position
</h4>Please add a text and explain the position 
 
 
<h4 class="jobSectionHeader">What you&acute;ll do
</h4><ul><li>Provide first-level end-user support for PCs, laptops, mobile devices, and collaboration tools</li><li>
Install, configure, and maintain PCs, mobile devices, and related IT equipment</li><li>
Manage and maintain accurate IT inventory records, including hardware and network assets</li><li>
Troubleshoot and resolve IT support tickets efficiently, ensuring high service quality</li><li>
Support Microsoft 365 tools including Outlook (O365), Teams, OneDrive, SharePoint, and video conferencing systems (MTR)</li><li>
Perform basic LAN troubleshooting and escalate complex issues when required</li><li>
Maintain and update network documentation, inventory, and diagrams</li><li>
Create and maintain clear user manuals, guides, and technical documentation</li><li>
Support system engineering activities related to network and data center operations</li></ul>
<h4 class="jobSectionHeader">What makes you a good fit
</h4><ul><li>Bachelor&rsquo;s degree in computer science or a related field</li><li>
Solid knowledge of Microsoft 365 tools, including O365, Teams, OneDrive, and SharePoint</li><li>
Basic understanding of networking concepts</li><li>
Digitalization-driven mindset with an interest in modern IT solutions</li><li>
Strong communication and interpersonal skills</li><li>
Fluent in English (spoken and written)</li></ul>
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.</div></div>

IT DX Intern - Riyadh

PepsiCo

<div>Overview:
<div>
We Are PepsiCo</div><div> 
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️ and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</div><div> 
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</div><div> 
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</div><div> 
&ldquo;We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.&rdquo;</div><div> 
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</div><div></div><div> 
Job Overview: The Packaging Specialist position is a full-time role based at a factory. It is expected from this role to be the most technically knowledgeable person on site concerning his/her field of expertise (Packaging). 
The core function of the role is to assist the business in delivering its plan through leading the Packaging technical agenda with the plantstakeholders to deliver productivity objectives, support commissioning &amp; start-up for new products or machines, build technical capability,govern site IPS compliance &amp; achieve KPI targets. 
The Specialist has no direct reports, however the role comes with a duty to coach and mentor Packaging SET&rsquo;s. The Specialist is required tolead &amp; steer site-based projects, many of which will require the utilization of SET resources.</div><div></div> 
Responsibilities:
<div>
1. Oversee the Packaging operations at the site. Assist in the management, coordination &amp; prioritization of daily SET work duties. 
2. Provide technical support to the factory management in effectively running the Packaging operation. Troubleshoot, solve &amp; rectify technical problems. Function as the resident expert. 
3. Acts as the communication link between site and BUET (MOS). Manage/support all site-based projects including new machine installations, factory expansions, new product launches etc. 
4. Support the development of others through SET Schools, CDAPs, Competency Assessments, Training &amp; Development Plans. Develop site Packaging SET pipeline. 
5. Complete &amp; report on Site IPS Audits. Participate in Sector/BU led IPS Audit activities. Ensure continuous governance &amp; health check onsite compliance with IPS standards. Lead and support the Packaging Qualification process as well as implementing CQV protocol for new launches &amp; innovations. 
6. Develop &amp; execute packaging-related productivity initiatives, including Digitalization &amp; Smart Manufacturing. Participate in BU/Sector led programs (Starfleet Interventions, Cross Audits, Deep Dives, etc.).</div>
Qualifications:
<ul><li>B.Sc. in Engineering (Mechanical, Electrical or Mechatronics majors are preferred) +</li><li>Proficient at the English language (reading writing, verbal communication)</li><li>Leadership Skills</li><li>Management Skills</li><li>Facilitator Skills</li><li>Experience running the equipment</li><li>Demonstrates a high level of technical competency</li><li>Ability to influence others</li><li>Computer Skills (Outlook, Excel, Power Point, Word)</li><li>Can travel as required</li><li>MOS certified.</li></ul></div>

Packaging Specialist

OES Asset Integrity Management

OES is a leading international specialist of third party inspection, audit, appraisal, certification and project services to the oil and gas industry who are currently experiencing rapid growth.The OpportunityCurrently, we are looking to hire proof reader in Kingdom of Saudi Arabia as a full time employee for technical proofreading and technical field supportLocation: Saudi ArabiaPosition Overview: As a Technical Proofreader, you will be an integral part of our quality assurance team, ensuring that technical documents meet the highest standards of accuracy and clarity. Reporting directly to Job Delivery Lead, you will play a key role in maintaining the integrity of our inspection reports and other technical documentation.Key Responsibilities:<ul><li>Proofreading and Editing: Collaborate closely with operations department including inspectors to proofread and edit technical documents, reports, and other written materials to ensure accuracy, coherence, and adherence to company standards.</li><li>Quality Assurance: Conduct thorough reviews of inspection reports, ensuring that technical content is precise, consistent, and free from grammatical errors.</li><li>Technical Expertise: Possess knowledge and experience in lifting gear and Non-Destructive Testing (NDT) inspections, providing a solid foundation for understanding and accurately proofreading technical content in these domains.</li><li>Style Guide Adherence: Follow and enforce company-specific style guides, ensuring uniformity in documentation across projects.</li><li>Collaboration: Work collaboratively with technical teams and subject matter experts to clarify technical concepts and improve overall document quality.</li><li>Global Support: Provide proofreading support for projects worldwide, with a primary focus on the Middle East. Be flexible to support other regions as required.</li><li>Continuous Improvement: Identify opportunities for process improvement within the proofreading and quality assurance workflow and contribute ideas to enhance efficiency.</li><li>Training and Development: Stay updated on industry standards, technical terminology, and company-specific guidelines. Participate in training sessions to continuously enhance proofreading skills.</li></ul>Qualifications:<ul><li>Bachelor's degree in English, Technical Writing, or a related field. Having LEEA and NDT qualification will be an advantage.</li><li>Proven experience in technical proofreading, editing, or quality assurance.</li><li>Excellent command of English grammar, punctuation, and style.</li><li>Strong attention to detail and ability to identify and correct errors in technical content.</li><li>Familiarity with industry-specific terminology and documentation.</li><li>Proficiency in Microsoft Office Suite and other proofreading tools.</li><li>Strong communication and interpersonal skills</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have a proven experience in technical proofreading, editing, or quality assurance?</li><li>Do you have experience working in Oil and Gas Industry?</li></ul>

Proof Reader

Air Products

<div>At Air Products, our purpose is to bring people together to reimagine what&rsquo;s possible, collaborate and innovate solutions to the world&rsquo;s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.
Reimagine What&rsquo;s Possible
Company Profile
BHIG&mdash;Blue Hydrogen Industrial Gases is a regional development and investment joint venture (JV) between Saudi Aramco and Air Products Qudra &ldquo;APQ&rdquo;. Our company benefits from the combined strengths of two leading entities. BHIG is positioned to drive industrial innovation and operational excellence across Saudi Arabia and the region. BHIG focuses on supporting clean energy goals through low-carbon hydrogen production. 
Purpose
Develop, deliver, and manage comprehensive training programs that fostering a highly skilled and knowledgeable workforce to ensure the safe, efficient, and reliable operation and maintenance of the Hydrogen production plant. 
Nature &amp; Scope
The HYCO Training Specialist, reporting to the Training Lead, is accountable for managing the technical training program and executing the training for the Operations &amp; Maintenance staff for the Jubail HYCO Facility, that include steam methane reformer SMR, CO2 removal, MBU, PSA, STG units, and pipeline operations. The Training Specialist will in cooperation with the Engineering, HR, Procurement, and HSSE. develop and manage a long-term training program for the Operations &amp; Maintenance teams, focusing on operational excellence resulting in the safe and reliable operation of the site. The HYCO Training Specialist is part of the operating staff and will support operations as a day-to-day function. 
PRINCIPAL ACCOUNTABILITIES 
SAFETY
Provide &amp; maintain a safe work environment. Demonstrate leadership with all company &amp; industry safe work processes to prevent all injuries. Ensure proper implementation and documentation is maintained for safety related activities. 
TECHNICAL<ul><li>
Provide direction &amp; guidance based on technical feedback from Engineering and Maintenance on training required for troubleshooting, maintenance, repair, and test activities.
</li><li>Provide training support &amp; guidance for the Operations &amp; Maintenance teams during the commissioning &amp; startup of the facility. Maintain accurate document control and monitor training initiatives, documenting training activities for each of the Operations staff.
</li><li>Develop training curriculum with periodic testing for the Operations &amp; Maintenance staff to track progression, identify gaps, to ensure personnel are prepared to operate the facility in a timely manner.</li><li>
Develop advanced training material for the senior operators focusing on safety and efficiency of the process.</li></ul> 
OPERATIONS<ul><li>
Ensure the safety of all operations personnel by utilizing the BHIG Basic Safety Practice program, which includes Safety Work Permits, LOTO, Confined Space, etc. The position trains Operations &amp; Maintenance personnel with assistance from the HSSE team in the planning, organizing, auditing, and follow-up, to build the Air Products safety culture into the BHIG.
</li><li>Establish &amp; deliver a training program for the HYCO Operations &amp; Maintenance teams while supporting the commissioning activities.</li><li>
Ensure Air Products and BHIG standards, and global best practices for EH&amp;S, productivity, reliability, quality, and overall customer services are delivered as part of the training program.</li><li>
Provide guidance to the HYCO operating &amp; maintenance teams through on the job training to ensure the HYCO is operated safely, efficiently and in compliance with contractual requirements &amp; on-stream guarantees.</li><li>
Support &amp; maintain close working relationships with engineering and maintenance personnel to continuously monitor &amp; evaluate training packages, enhancing when required.
</li><li>Provide operations support and participate in investigations and Root Cause Analysis in order to identify &amp; implement sustainable corrective actions.
</li><li>Own the operations procedures and train on new procedures as they are developed through the Management of Change Process.</li><li>
Onboard new Operators and Maintenance personnel and lead them through the training program, monitoring performance and closing the gaps.</li><li>
Act as a Liaison with local technical schools, assisting in developing programs for students sponsored by BHIG in the HYCO technology.</li></ul> 
MINIMUM REQUIREMENTS AND QUALIFICATIONS<ul><li>
Bachelor&rsquo;s degree in chemical Process Operations, Chemical Engineering, Mechanical Engineering or a 2-year technical school certificate.</li><li>
Certified Training Certificate Required.</li><li>
Experience in process plant operation, demonstrated HYCO knowledge, at least 15+ years HYCO operations experience, with &gt; 5 years in a lead or supervisory role is a plus.</li><li>
Track record of success on training Operations &amp; Maintenance in the safe and reliable operation of HYCO facilities.</li><li>
Demonstrated leadership and proven interpersonal skills.</li><li>
A strong commitment to employee involvement, team building and diversity.</li><li>
Knowledgeable in the coordination of operations and maintenance personnel, communicating the requirements of safe and reliable plant operations via classroom and hands on training.</li><li>
Good leadership, interpersonal and teamwork skills with the ability to communicate clearly and effectively throughout all levels within the organization and externally.</li><li>
Promotes a &lsquo;one team&rsquo; environment.</li><li>
Ability to communicate and train at all levels on a daily basis.
</li><li>Proficiency in English speaking and writing.</li><li>
Knowledge and understanding of local environmental and health and safety requirements</li></ul> 
 #LI-LG1
We are the world&rsquo;s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.
At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.</div>

HYCO Training Specialist

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