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technical support specialist

<div>
 
 
 About IN2
 
 
 
 
 
 
 IN2 is an award-winning specialist communications, development, and research company dedicated to creating positive change for communities in rapidly changing environments. We use innovative and engaging two-way communications to create impact across the full spectrum of geo-political and socio-economic issues, including global security, international development, business transformation, and climate change.
 
 
 
 
 
 IN2 combines a global geopolitical outlook with a rich understanding of local grassroots sentiment to help clients develop, deliver, and measure engagement campaigns that connect our clients with their intended audiences in a language, manner, and medium that feels natural to them.
 
 
 
 
 
 With our track record of delivering culturally sensitive campaigns in challenging and higher-risk environments around the world, IN2 has become a trusted partner and advisor to a range of clients from national governments and transnational institutions to global brands and international NGOs.
 
 
 
 
 
 IN2 has offices in the UK, UAE, Jordan, Iraq, Poland, and Kenya.
 
 
 
 
 
 IN2&rsquo;s professionally and culturally diverse 180-strong staff hail from 20 countries. We are committed to diversity in our workplace.
 
 
 
 
 
 
 IT Support Specialist
 
 
 
 
 
 
 The objective of the IT Support Specialist role is to provide technical assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain and configure various IT systems to ensure the efficient and secure operation of the organization's computer systems and networks. The successful candidate will play a critical role in delivering high-quality technical support and ensuring the smooth functioning of the organization's IT infrastructure.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Offer technical support and assistance to end-users via multiple communication channels, including phone, email, and in-person
 </li>
 <li>
 Resolve hardware and software issues on Windows and macOS platforms, ensuring prompt resolution of technical problems
 </li>
 <li>
 Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners
 </li>
 <li>
 Conduct regular software and hardware security updates to maintain system integrity
 </li>
 <li>
 Collaborate with IT team members to identify and solve complex technical issues and develop solutions to enhance IT operations
 </li>
 <li>
 Provide daily operations and systems support to personnel, verify hardware and software component functionality, and address service issues and requests in a timely fashion
 </li>
 <li>
 Train junior staff members, test new technology, and repair or replace equipment as needed
 </li>
 <li>
 Manage technical documentation and ticketing systems to maintain accurate records and provide metrics to inform future IT decisions
 </li>
 <li>
 Possess strong technical skills, outstanding problem-solving abilities, and the capacity to communicate technical information effectively to non-technical users.
 </li>
 <li>
 Able to work both independently and as part of a team, prioritize and manage multiple tasks and projects concurrently, and stay up-to-date with new technologies and industry trends.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, information technology, or related field preferred, but not required
 </li>
 <li>
 Minimum of 1-2 years of experience in a technical support role
 </li>
 <li>
 Fluency in Arabic and English, both written and spoken. Additional language proficiency is a plus.
 </li>
 <li>
 Experience troubleshooting hardware and software issues on Windows and macOS platforms
 </li>
 <li>
 Familiarity with networking technologies, including LAN/WAN, TCP/IP, DNS, DHCP, and VPN
 </li>
 <li>
 Knowledge of computer hardware, such as desktops, laptops, printers, and mobile devices
 </li>
 <li>
 Exceptional problem-solving and analytical skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Capacity to prioritize and manage multiple tasks and projects simultaneously
 </li>
 </ul>
 
 
 
 
 IN2 is committed to hiring the best talent. As a company, it is proud of its diverse and inclusive workforce and so we welcome applications from all professional and cultural backgrounds, regardless of age, gender, ethnicity, or religion.
 
</div>

IT Support Specialist

Trustbend Logistics

<div>Trustbend Packers &amp; Movers is looking for a skilled and proactive IT Support Specialist to join our team in Dubai. This role is essential in ensuring smooth IT operations, maintaining system efficiency, and providing technical support to staff across various departments. The ideal candidate will have strong troubleshooting skills, a service-oriented mindset, and the ability to work in a fast-paced environment.

 Key Responsibilities:
<ul>
<li>Provide first-line technical support to employees for hardware, software, and network issues</li>
<li>Install, configure, and maintain computer systems, printers, and other IT equipment</li>
<li>Troubleshoot and resolve IT-related problems in a timely and efficient manner</li>
<li>Monitor system performance and ensure security protocols are followed</li>
<li>Assist in setting up user accounts, passwords, and permissions</li>
<li>Maintain inventory of IT equipment, ensuring proper allocation and tracking</li>
<li>Support data backup processes and recovery operations</li>
<li>Coordinate with external vendors for repairs and service requirements</li>
<li>Provide training and guidance to staff on basic IT procedures and security practices</li>
</ul>
 Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li>
<li>Minimum 2 years of IT support experience, preferably in a logistics or corporate environment</li>
<li>Strong knowledge of operating systems, networking, and office productivity tools</li>
<li>Familiarity with cybersecurity practices and data protection measures</li>
<li>Excellent problem-solving skills and attention to detail</li>
<li>Strong communication skills with a customer-service approach</li>
<li>Ability to work independently and manage multiple tasks efficiently</li>
</ul>
At Trustbend Packers &amp; Movers, we recognize the importance of technology in delivering reliable logistics solutions. If you are an IT professional who thrives on problem-solving and enjoys keeping systems running seamlessly, join our Dubai team and contribute to our mission of operational excellence.</div>

Refine Development Management

<div>
 
 
 
 Position Overview
 
 :
 
 
 
 
 
 
 The
 
 IT Specialist
 
 will be responsible for managing the company&rsquo;s hardware, software, and digital infrastructure to ensure smooth daily operations. This includes providing technical support, setting up and maintaining meeting room equipment, managing IT inventory, administering communication channels, and overseeing printers and related supplies. The role requires proactive troubleshooting, hands-on technical expertise, and strong communication skills to support all departments.
 
 
 
 
 
 
 
 Key Responsibilities
 
 :
 
 
 
 
 
 
 
 Hardware &amp; Software Management
 
 
 <ul>
 <li>
 Install, configure, and maintain company hardware and software systems.
 </li>
 <li>
 Diagnose and resolve technical issues with laptops, desktops, and mobile devices.
 </li>
 <li>
 Maintain updated records of software licenses and ensure compliance.
 </li>
 </ul>
 
 
 Meeting &amp; Event Support
 
 
 <ul>
 <li>
 Set up and connect boardroom digital equipment (projectors, main screens, sound systems, conferencing tools) with laptops for seamless presentations.
 </li>
 <li>
 Provide on-site IT assistance during meetings, conferences, and company events.
 </li>
 <li>
 Manage the connection of main screens for functions and ensure all AV equipment is functioning properly.
 </li>
 </ul>
 
 
 Printer &amp; Office Equipment Management
 
 
 <ul>
 <li>
 Manage and service printers, including cartridge replacement and regular maintenance.
 </li>
 <li>
 Troubleshoot and resolve printing and scanning issues promptly.
 </li>
 </ul>
 
 
 IT Asset &amp; Inventory Control
 
 
 <ul>
 <li>
 Maintain an accurate inventory of all IT assets and equipment.
 </li>
 <li>
 Track allocation of devices and accessories to staff.
 </li>
 </ul>
 
 
 Technical Support &amp; Troubleshooting
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT-related issues across the organization.
 </li>
 <li>
 Provide timely resolution of hardware, software, and network problems.
 </li>
 <li>
 Coordinate with external vendors for repairs or escalated support.
 </li>
 </ul>
 
 
 Communication Platform Administration
 
 
 <ul>
 <li>
 Manage email account creation, deletion, and access rights.
 </li>
 <li>
 Administer official WhatsApp channels and other company communication tools.
 </li>
 <li>
 Ensure secure access control to all IT systems.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, Computer Science, or related field (preferred).
 </li>
 <li>
 Proven experience as an IT Support Specialist or similar role. (3 years)
 </li>
 <li>
 Strong knowledge of hardware, software, networking, and audiovisual equipment.
 </li>
 <li>
 Familiarity with Microsoft Office 365, Windows, and common business applications.
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Work Conditions:
 
 
 <ul>
 <li>
 On-site role with occasional after-hours support for events and functions.
 </li>
 <li>
 Must be available on-call for urgent IT issues.
 </li>
 </ul>
</div>

Information Technology Specialist

Confidential

<div>
 
 
 Position Overview:
 
 
 
 The Information Technology Help Desk Specialist plays a critical role in ensuring smooth day-to-day operations by providing first-line technical support to all internal users across the company. Acting as the first point of contact for IT-related requests, this role is responsible for diagnosing and resolving hardware, software, and network issues efficiently, while delivering exceptional service to employees at all levels. The Specialist will manage support tickets, maintain accurate records of incidents and IT assets, and collaborate with senior IT team members to escalate and resolve complex issues. This position requires a solutions-driven professional with strong technical knowledge, excellent communication skills, and the ability to translate technical concepts into clear, user-friendly guidance.
 
 
 
 Responsibilities:
 
 
 
 IT Support &amp; Issue Resolution
 
 <ul>
 <li>
 Act as the first point of contact for all IT-related queries, providing timely and professional support via phone, email, and in person.
 </li>
 <li>
 Diagnose, troubleshoot, and resolve technical issues involving hardware, software, peripherals, and network connectivity.
 </li>
 <li>
 Escalate unresolved or complex issues to senior IT team members or external vendors while ensuring proper follow-up.
 </li>
 </ul>
 
 Systems Administration
 
 <ul>
 <li>
 Manage and support Google Workspace accounts, including email setup, access permissions, and security configurations.
 </li>
 <li>
 Provide user support and troubleshooting for MS Dynamics ERP, coordinating with functional and technical teams to address issues.
 </li>
 <li>
 Maintain user accounts, passwords, and permissions in accordance with IT security policies.
 </li>
 </ul>
 
 Hardware &amp; Software Management
 
 <ul>
 <li>
 Install, configure, and maintain laptops, desktops, mobile devices, and printers.
 </li>
 <li>
 Ensure that all devices and software comply with company standards and licensing requirements.
 </li>
 <li>
 Maintain accurate records of IT assets, licenses, and warranties.
 </li>
 </ul>
 
 Onboarding &amp; Training
 
 <ul>
 <li>
 Support new employee onboarding by provisioning accounts, configuring equipment, and providing IT orientation.
 </li>
 <li>
 Develop and deliver basic training sessions or guides to enhance user proficiency in company systems.
 </li>
 </ul>
 
 Network &amp; Infrastructure Support
 
 <ul>
 <li>
 Perform routine checks on network connectivity, server health, and security systems.
 </li>
 <li>
 Assist in the implementation of system upgrades, patches, and preventive maintenance activities.
 </li>
 </ul>
 
 Process Improvement &amp; Projects
 
 <ul>
 <li>
 Contribute to IT projects aimed at improving efficiency, security, and user experience.
 </li>
 <li>
 Provide input for the development of IT support policies, procedures, and best practices.
 </li>
 <li>
 Participate in technology rollouts, migrations, and change management initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 Minimum of 4 years&rsquo; experience in an IT support or help desk role, preferably within a corporate environment.
 </li>
 <li>
 Proficiency in supporting Google Workspace, including email administration, drive management, and security settings.
 </li>
 <li>
 Experience in supporting MS Dynamics ERP, with the ability to liaise with functional and technical teams for troubleshooting.
 </li>
 <li>
 Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN.
 </li>
 <li>
 Familiarity with IT ticketing systems, asset management tools, and remote support applications.
 </li>
 <li>
 Experience in hardware setup, configuration, and maintenance for laptops, desktops, mobile devices, and printers.
 </li>
 <li>
 Awareness of IT security protocols, user access control, and data protection best practices.
 </li>
 <li>
 Driving licence
 </li>
 <li>
 Bilingual (English and Arabic) preferred.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Tech-savvy with a strong aptitude for learning and applying emerging tools, including AI-driven solutions, to improve IT support efficiency.
 </li>
 <li>
 Service-oriented mindset with a genuine commitment to supporting colleagues and resolving issues efficiently.
 </li>
 <li>
 Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
 </li>
 <li>
 Analytical and logical thinker, capable of troubleshooting problems methodically and effectively.
 </li>
 <li>
 Organised and detail-focused, ensuring accuracy in documentation, asset tracking, and ticket management.
 </li>
 <li>
 Adaptable and resourceful, able to handle shifting priorities and urgent requests with composure.
 </li>
 <li>
 Proactive and self-motivated, with a continuous learning mindset and openness to adopting new technologies.
 </li>
 <li>
 Collaborative team player, willing to share knowledge and support colleagues to achieve shared goals.
 </li>
 </ul>
 
 
</div>

Information Technology Help Desk

Abbott

<div>About Abbott<div><div><div><div>
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:<ul><li>
Career development with an international company where you can grow the career you dream of .</li><li>
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
Technical Solution Design Specialist (UAE Nationals only)
This position works out of our UAE location in the Abbott Core Labs division
This is a fixed term contract role for 1 year
About Diagnostics Division
We&rsquo;re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott&rsquo;s diagnostics instruments, providing lab results for millions of people.
The Technical Solutions Designer (TSD)'s mission is to collaborate with the client as a partner, in order to understand the client's needs and co-construct the organizational solution that meets their needs.
She/He is responsible for business development on both new business and existing clients by providing the sales team with support and expertise in organizational analysis and laboratory automation solutions.
On qualified projects, it analyzes the critical points of laboratory organizations and proposes the technical and organizational solutions best suited to the expectations and needs of the client while improving the profitability of the business on these matters.
What You'll Do:<ul><li> 
 Work in close collaboration with the different departments to offer the best tools and skills essential to the success of technical platform automation projects in France.</li><li> Analyze the critical points of laboratory organizations in identified and qualified projects and propose the technical and organizational solutions best suited to the client's expectations and needs while improving the profitability of the business on these matters.</li><li> Develop proposals for the efficient organization of workstations and activity flows to improve the performance and profits of the client and Abbott.</li><li> Actively present solution value propositions to customers through presentations, on-site and off-site system demonstrations/evaluations</li><li> Provide guidance on post-implementation workflow to ensure customer expectations and value propositions are delivered and recognized.</li><li> Identify key stakeholders and develop the relationships necessary for the success of complex implementations in new environments.</li><li> Maintain and grow existing and new customers through workflow consulting and ethical sales methods.</li><li> Bring a real consulting approach, for example according to the Lean-6 Sigma methodology, in the management of strategic accounts.</li></ul>
Required Qualifications:<ul><li>Graduate (Science/ Biomedical/ Medical Lab) with 0-2 years of relevant experience</li><li>UAE Nationals only</li></ul>
Team spirit &ndash; build strong relationships at all levels of the organization and be a powerful motivator who knows how to influence and get others to consistently do their best. Very good communication skills. Ability to unite, persuade, influence.
Ability to develop and defend new ideas and approaches.
Excellent interpersonal and influencing skills, willingness to work in cross-functional teams.
Excellent analytical and synthesis skills.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</div></div></div></div></div>

Technical Solution Design Specialist (UAE Nationals only)

Vostok Trading LLC

We are looking for a Computer Technician to install, maintain, and repair computer systems and networks. The role includes troubleshooting hardware and software issues, setting up equipment, and providing technical support to staff or customers.Responsibilities:<ul><li>Install and configure computers, printers, and other devices</li><li>Diagnose and repair hardware and software problems</li><li>Perform regular maintenance and updates</li><li>Set up networks and ensure connectivity</li><li>Provide technical support to users</li><li>Keep records of repairs and services</li></ul>Job Type: Full-timePay: AED2,000.00 - AED3,500.00 per month

Computer Technician

total secure

We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for installing, configuring, and maintaining computer systems and networks, providing technical support to users, and ensuring the overall health and security of our IT infrastructure. This role requires strong problem-solving abilities, excellent communication skills, and a proactive approach to IT challenges.Key Responsibilities:<ul><li>Technical Support: Provide first-line technical support to end-users for hardware, software, and network issues. Resolve problems via phone, email, or in-person.</li><li>System Installation &amp; Configuration: Install, configure, and maintain computer hardware, software, and peripheral equipment. Set up new workstations, servers, and other IT equipment.</li><li>Security &amp; Updates: Ensure all systems are up-to-date with the latest security patches and updates. Implement and manage security protocols to safeguard data and infrastructure.</li><li>Troubleshooting: Diagnose and resolve technical issues efficiently. Document issues and solutions for future reference.</li><li>Inventory Management: Track and manage IT inventory, including hardware, software licenses, and other equipment.</li><li>Backup &amp; Recovery: Perform regular data backups and assist with data recovery procedures in the event of a system failure or data loss.</li><li>Documentation: Maintain accurate records of IT processes, configurations, and troubleshooting steps. Create and update documentation for IT procedures and user guides.</li></ul>Qualification <ul><li>Poly Technic Diploma in IT or ITI Diploma</li><li>Freshers can also apply</li></ul>Attractive Package AvailableJob Type: Full-timePay: AED1,600.00 - AED1,800.00 per monthApplication Deadline: 09/10/2024

IT Technician

Explore 4037+ Technical support specialist in Dubai this September. Find roles across top companies and apply now to boost your career.

4037 technical support specialist jobs IN Dubai

IT Support Specialist

IT Support Specialist

Information Technology Specialist

Information Technology Help Desk

Technical Solution Design Specialist (UAE Nationals only)

Computer Technician

IT Technician