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technical support specialist

ASPIN HOLDING LLC

<p><b>Job Summary:</b></p><p>The IT Support Specialist is responsible for maintaining, troubleshooting, and supporting all hardware and software systems across the organization. This role ensures smooth day-to-day technical operations, timely resolution of issues, and proper coordination with vendors and service providers.</p><p><b>Key Responsibilities:</b></p><ul><li>Install, configure, and maintain hardware (PCs, laptops, printers, peripherals).</li><li>Provide support for operating systems, applications, and software updates</li><li>Troubleshoot and resolve hardware, software, and network issues.</li><li>Set up user accounts, email, and access permissions.</li><li>Perform regular system checks, backups, and updates.</li><li>Coordinate with vendors for repairs or IT purchases when needed.</li><li>Document issues and solutions for reference.</li><li>Connecting systems: Fully take part in the development and; integration of systems</li><li>API Management: Integrate external services and third-party APIs</li><li>Testing and Troubleshooting: Ensuring that integrated systems are operating correctly, fixing bugs, and improving compatibility.</li><li>Monitoring, updating, and troubleshooting servers, whether they are on-premise or cloud-based</li></ul><p><b>Skills &amp; Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Proven experience in IT support (minimum 2&ndash;3 years preferred).</li><li>Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.</li><li>Understanding of network systems (LAN/WAN), IP configurations, and basic server management.</li><li>Excellent troubleshooting, communication, and time management skills.</li><li>Ability to work under pressure and handle multiple tasks efficiently.</li></ul><p>Job Type: Full-time</p>

IT Support Specialist – Hardware & Software

De Beers

<div><p>Company Description<br>
-We believe that a sustainable business is purposeful, competitive, resilient and agile &ndash; it&rsquo;s a business that thrives through both economic and social cycles. By understanding the context and listening to stakeholders we stay ahead of evolving trends and provide solutions to societal expectations. By solving the physical challenges of mining through relentless innovation and constantly searching for more responsible ways to do business, we are changing the way our employees and stakeholders experience our business &ndash; creating enduring value for all stakeholders.
</p><p>Sustainability is at the heart of our decision-making &ndash; it is how we do business
</p><p>Are you passionate about cutting-edge technology and luxury? Do you thrive in a dynamic environment where precision, innovation, and customer excellence meet? Join our team in Dubai as a Technical Specialist, where you&rsquo;ll play a pivotal role in supporting and promoting our world-class diamond verification instruments.</p></div>
<br><div><p>Job Description<br>
-Join a world-renowned diamond company at the forefront of innovation and technology. We&rsquo;re looking for a Technical Specialist to support our advanced diamond verification instruments across the UAE. This is a unique opportunity to combine technical expertise with client engagement in a high-value, luxury industry.
</p><p>As a Technical Specialist, you&rsquo;ll be the go-to expert for installation, servicing, and client training on our cutting-edge instruments. You&rsquo;ll also play a key role in marketing our solutions, building relationships, and supporting exhibitions and events.
</p><p><b>KEY PERFORMANCE AREAS:
</b></p><ul><li>Install, maintain, and troubleshoot diamond verification instruments across client sites in the UAE.
</li><li>Deliver technical training to client operators to reduce downtime and improve first-line maintenance.
</li><li>Provide rapid support (within 2&ndash;4 working days) and ensure high instrument uptime.
</li><li>Manage stock levels of consumables and spare parts, and coordinate sourcing and replenishment.
</li><li>Support exhibition setups, showcasing instruments and engaging with visitors.
</li><li>Ensure compliance with health &amp; safety standards and maintain secure handling of high-value equipment.
</li><li>Contribute to market mapping, customer engagement, and lead generation.</li></ul></div>
<br><div><p>Qualifications<br>
-The successful incumbent must meet the following criteria:
</p><ul><li>A Trade Test certificate or a diploma/degree in Electronics, Electrical Engineering, Mechanical Engineering, Instrumentation, or a related technical field is required.
</li></ul><p><b>MINIMUM REQUIREMENTS
</b></p><ul><li>Minimum 3&ndash;5 years&rsquo; experience in troubleshooting and servicing electronic/electro-mechanical instruments.
</li><li>Proven ability to train clients and provide hands-on technical support.
</li><li>Fluent in English (spoken and written); Arabic is an advantage.
</li><li>Strong fault-finding skills and experience with computer-based equipment.
</li><li>Skilled in using hand tools and diagnostic equipment.
</li><li>Proficiency in MS Word, Excel, and Outlook.
</li><li>Experience working with customs regulations for importing/exporting valuable cargo.
</li><li>Knowledge of polished stones and diamond industry processes is a plus.
</li><li>Ability to work independently, manage priorities under pressure, and lead small teams.
</li><li>Willingness to work flexible hours and travel locally and internationally as required.
</li><li>Successfully obtain a Medical Certificate of Fitness to work.</li></ul></div>
<br><div><p><b>Additional Information<br>
-Who We Are: De Beers Group
</b></p><p>De Beers Group is the world&rsquo;s leading diamond company with unrivalled expertise in the exploration, mining, sorting, valuing, selling and marketing of diamonds. Together with our joint venture partners, we operate in more than 20 countries across six continents.
<br>
<br>
We want our diamonds, and our business, to make life brilliant &ndash; for our people, our customers and the world around us.
<br>
<br>
We build partnerships and connect with our people and their communities to make a positive contribution to the wider world. We&rsquo;re constantly developing new ways to make an impact on both people and the planet and build a beneficial legacy. We call it &lsquo;Building Forever&rsquo; - it&rsquo;s fundamental to our pioneering spirit and the purposeful way we do business.
</p><p><b>Safety
</b></p><p>Safety first is a way of life for us. We are unconditional about the safety, health and well-being of our colleagues, at work and at home, and about that of the communities where we work. We aim to lead the industry by investing in innovation to protect people, who are at the heart of our business. Our high performing teams take accountability for their own and others' actions, work collaboratively, and always show care and respect.
</p><p><b>Background Checks
</b></p><p>By applying for this job, you provide consent that your personal details, including your fingerprints, can be used to conduct background screening where appropriate. For more information, please visit: https://www.angloamerican.com/site-services/applicant-privacy-notice/applicant-privacy-notice-en
</p><p><b>Privacy Statement
</b></p><p>Anglo American/ De Beers Group collects and processes personal data in accordance with the relevant regulations. For more information, please visit: https://www.angloamerican.com/site-services/applicant-privacy-notice/applicant-privacy-notice-en
</p><p><b>Inclusion and Diversity
</b></p><p>Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.
</p><p><b>Closing Date: </b>17 October 2025</p></div>

Technical Specialist: Diamond Verification Instruments (DVIs) (12 Months FTC)

Asico Real Estate

<p>We are seeking a highly motivated and detail-oriented IT Network Specialist to join our dynamic IT team. You will be responsible for designing, implementing, maintaining, and supporting our growing network infrastructure. The ideal candidate will have a strong background in network administration, a deep understanding of various network hardware and software technologies, and a proactive approach to ensuring network performance, security, and availability.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Network Design &amp; Implementation</b>: Assist in the design and deployment of functional enterprise networks (LAN, WLAN, WAN).</li><li><b>Network Maintenance &amp; Monitoring</b>: Perform network maintenance and system upgrades, including service packs, patches, hot fixes, and security configurations. Monitor network performance to determine if adjustments need to be made.</li><li><b>Troubleshooting &amp; Support</b>: Serve as a primary point of contact for network-related issues. Troubleshoot, diagnose, and resolve hardware, software, and other network and system problems. Replace faulty network hardware components when required.</li><li><b>Security</b>: Configure and maintain security infrastructure, including firewalls, VPNs, intrusion detection/prevention systems (IDS/IPS), and access control lists (ACLs).</li><li><b>Vendor Managemen</b>t: Work with vendors and other IT personnel for problem resolution and project implementation.</li><li><b>Documentation</b>: Create and maintain comprehensive documentation for network configuration, network mapping, processes, and service records.</li><li><b>Capacity Planning</b>: Conduct capacity planning and performance analysis to ensure the network meets current and future business requirements.</li><li><b>Policy &amp; Protocol</b>: Implement and enforce network policies and procedures. Stay current with latest technologies and protocols.</li></ul><p><b>Required Qualifications &amp; Skills</b>:</p><ul><li>Experience: Proven experience 2-3 years as a Network Specialist or Network Administrator</li><li><b>Technical Proficiency:</b></li><li>Hands-on experience with network hardware ( routers, switches, firewalls)</li><li>In-depth knowledge of routing protocols and switching protocols ( STP, VLANs, VTP).</li><li>Solid understanding of TCP/IP and other network protocols.</li><li>Experience with network diagnostic, monitoring, and analysis tools (SolarWinds, PRTG, Wireshark).</li><li>Familiarity with firewall and security concepts and administration.</li><li>Experience with Wireless LAN controllers and access points.</li></ul><p>Job Type: Full-time</p>

IT Technical Support - Tagalog Speaker

Trans Globe

<div><p><b>Job Summary</b></p><p></p><p><br>
The IT Support Specialist (Microsoft Cloud &amp; PWA Applications) is responsible for providing advanced support, maintenance, and administration of cloud-based IT systems, primarily within the Microsoft ecosystem. This includes Microsoft 365, Azure Active Directory, and related cloud services, as well as supporting Progressive Web Applications (PWAs) used across the organization. The role ensures optimal performance, reliability, and user experience for all cloud and web-based tools.</p><p></p><p><b><br>
Employment Type</b></p><p></p><p><br>
Flexible employment with minimum 20 hours of availability per week.</p><p></p><p><b><br>
Key Responsibilities</b></p><p></p><p><br>
1. Cloud System Administration</p>
<ul>
<li>Manage and support Microsoft 365 and Azure environments, including user account administration, security configurations, and licensing.</li>
<li>Configure and maintain Azure Active Directory, including SSO integrations and Conditional Access policies.</li>
<li>Administer Exchange Online, Teams, SharePoint, and OneDrive for Business.</li>
<li>Monitor system performance, implement updates, and ensure service availability.</li>
</ul>
<p>2. Support for Progressive Web Applications (PWAs)</p>
<ul>
<li>Provide technical support and troubleshooting for Progressive Web Applications and browser-based business tools.</li>
<li>Assist with PWA deployment, caching issues, and browser compatibility (Edge, Chrome, Firefox, Safari).</li>
<li>Collaborate with developers to resolve API or service integration issues.</li>
<li>Guide end-users on installation and offline use of PWAs.</li>
</ul>
<p>3. User Support &amp; Incident Management</p>
<ul>
<li>Deliver advanced helpdesk and remote support for cloud-based services and applications.</li>
<li>Respond to tickets related to Microsoft 365, Azure, and company PWAs, ensuring timely and effective resolution.</li>
<li>Support device and application onboarding for new users (Windows, macOS, and mobile).</li>
</ul>
<p>4. Security &amp; Compliance</p>
<ul>
<li>Enforce Microsoft Defender policies and endpoint protection.</li>
<li>Manage multi-factor authentication (MFA) and data loss prevention (DLP) configurations.</li>
<li>Maintain compliance with corporate data protection and IT governance policies.</li><br>
</ul>
<p>6. Collaboration &amp; Training</p>
<ul>
<li>Train employees on Microsoft 365 and PWA features to increase adoption and productivity.</li>
<li>Serve as an internal subject matter expert (SME) for cloud technologies and web app performance.</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p><p></p><p><b><br>
Education &amp; Experience</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent experience).</li>
<li>3&ndash;5 years of experience in IT support with a focus on cloud systems and web applications.</li><br>
</ul>
<p><b>Technical Skills</b></p>
<ul>
<li>Strong hands-on experience with:
<ul><li>Microsoft 365 Admin Center and Azure Portal</li>
<li>Azure Active Directory, Conditional Access, and MFA</li>
<li>Teams, SharePoint, and OneDrive configuration</li>
<li>PWA troubleshooting (service workers, manifests, HTTPS, offline access)</li>
<li>Networking fundamentals (DNS, VPN, firewalls)</li>
<li>PowerShell scripting and automation tools</li>
</ul></li><li>Familiarity with Intune (MDM), Defender for Endpoint, and Exchange Online Protection (EOP).</li></ul><br>
<p></p>
<p><b>
Soft Skills</b></p>
<ul>
<li>Excellent analytical and problem-solving skills.</li>
<li>Strong communication and customer service orientation.</li>
<li>Ability to handle multiple priorities and complex tasks independently.</li>
<li>Keen attention to detail and continuous improvement mindset.</li></ul><br>
<p></p>
<p><b>
Location:</b></p>
<ul>
<li>Remote-based role.</li>
<li>May require occasional after-hours availability to handle emergency cases.</li></ul></div>

IT Helpdesk Technician

Axiom Technologies

<div><p>Axiom Technologies is an Global based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.</p>
<p>Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates</p>
<p><b>Roles and Responsibilities:</b></p>
<ul><li>Creating ServiceNow tickets in tool.</li>
<li>Asset tracking and keeping Asset repositories up to date in Traxx/Flexera/SNOW.</li>
<li>Material receipting &amp; returning faulty hardware.</li>
<li>Conducting periodical asset audits.</li>
<li>Physical stock verification activities.</li>
<li>Lost and missing asset formalities, insurance paperwork, etc.</li>
<li>Support activity during BCP.</li>
<li>Assets Disposal, Maintaining assets inventory in tools.</li>
<li>Processing On-boarding &amp; Offboarding Requests.</li>
<li>Asset tagging, stickers, laptop certificates, and labelling assets.</li>
<li>Tracking and tracing all IT assets.</li>
<li>Maintaining &amp; Tracking PC Devices and Peripherals in stock.</li>
<li>Adhere to SEZ formalities.</li>
<li>Receiving deliveries and sign off.</li>
<li>Racking, Stacking and movement of devices.</li>
<li>Scanning and managing of New and Return assets.</li>
<li>Receipt computer returnsE-waste, Disposal and Wrapping of devices.</li>
<li>Monthly report</li>
</ul>
<p><b>IT Skills and Experience</b></p>
<ul><li>Desired Experience:
</li><li>Computer OS/Peripherals troubleshooting
</li><li>Handling Different PC Operating Systems ( Windows 7/8 and 10)
</li><li>Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
</li><li>Basic knowledge of SOE and group policies
</li><li>Printer support
</li><li>Good knowledge of MS Office tools installation &amp; troubleshooting
</li><li>Excellent customer service and people skills
</li><li>Field experience supporting a variety of technologies and services
</li><li>Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
</li><li>Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
</li></ul><p><b>Personal Attributes:</b></p>
<ul><li>Excellent End-user computing skills.
</li><li>Good knowledge of Infrastructure support.</li>
<li>Strong analytical and problem-solving capabilities</li>
<li>Well-organized and highly detail-oriented
</li><li>Strong customer service ethic and great communication skills, both oral and written</li>
<li>Passionate about delivering quality no matter what you are doing
</li><li>Can work both independently and in a collaborative team-oriented environment</li>
<li>A self-starter, motivated to push the limits and think outside of the box
</li><li>Fondness for solutions that are simple, elegant, and effective
</li><li>Ability to work with and maintain confidential information</li>
</ul>
<p>In-depth knowledge of:</p>
<ul><li>Windows OS (e.g. XP, Vista, Windows 7, 10)</li>
<li>Microsoft Office applications</li>
<li>PCLaptop hardware</li>
<li>PCLaptop peripherals, including printers</li>
<li>Mobile devices</li>
</ul>
 <p>Basic knowledge of:</p>
<ul><li>Active Directory</li>
<li>Exchange</li>
<li>Apple OS</li>
<li>SCCM</li>
</ul>
<p><b>IT Qualifications</b></p>
<p>At least two of the following:</p>
<ul><li>PCLaptop OEM Maintenance Certification</li>
<li>CompTIA A+ Certification</li>
<li>Microsoft Certified IT Professional (MCITP) certification in the desktop area</li>
<li>Microsoft Office Specialist (MOS) Certification</li>
</ul>
<p><b>Experience in a similar role</b></p>
<ul><li>2+ years of relevant experience.</li>
</ul>
<p><b>What next?</b></p>
<p>If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uae@axiomtechnologies.com</p></div>

Asset Management

bayzat

<div></div><div><div><div><b>Dubai
</b></div><div></div><div><b>Full time
</b></div><div></div><div><div><b>REMOTE
</b></div></div></div><div><div><div><b>Job description<br>
</b></div></div></div><p></p><div><div>
<div><b>Who we are:</b></div>
<div><div><div>Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments.</div>
<div></div>
<div>As one of the MENA region's fastest-growing Scale-Ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE-based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best-funded HRTech scale-ups in the region.</div>
<div></div>
<div>At Bayzat, culture is paramount. We are a principle-driven, merit-based organization where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success. Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.</div>
<div></div>
<div>Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimize efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a truly remarkable workplace.</div>
</div>
</div></div><div></div><div><b>About the role:</b></div>
<div>As a Configuration Specialist, you will be an integral part of our dynamic team based in Dubai, collaborating in a REMOTE environment. Your focus will be on delivering a seamless customer experience while configuring and supporting our IT solutions for a diverse client base. Your role will require a proactive, hands-on approach and interaction with both internal and external stakeholders in a fast-paced, high-growth setting.</div>
<div></div>
<div><b>Some high-impact responsibilities you will be entrusted with:</b></div>
<ul><li>Configure, test, and deploy IT solutions to meet client requirements and project goals.</li>
<li>Deliver exceptional customer service, serving as a key point of contact for client queries and support.</li>
<li>Troubleshoot and resolve technical issues promptly to maintain high client satisfaction.</li>
<li>Collaborate with cross-functional teams to drive project success and value creation.</li>
<li>Analyse and interpret data to provide actionable insights and continual process improvements.</li>
<li>Document configurations, best practices, and resolutions to build team knowledge.</li>
<li>Organize and prioritize multiple projects or tasks to consistently meet deadlines and exceed expectations.</li>
</ul><div><b>What you will need to have:</b></div>
<ul><li>Minimum 1 year of relevant experience in customer-facing roles.</li>
<li>Demonstrated customer-service orientation and a passion for delivering exceptional experiences.</li>
<li>Extensive technical knowledge working on IT projects.</li>
<li>Strong multi-tasking ability to handle simultaneous projects and client needs.</li>
<li>Proven track record of timely issue identification and resolution.</li>
<li>Excellent interpersonal, verbal, and written communication skills.</li>
<li>High attention to detail and obsessive organizational skills.</li>
<li>Proficiency in Microsoft Excel for tracking and analyzing data.</li>
<li>Ability to extract and analyse research data.</li>
<li>Strategic, critical thinker with robust problem-solving abilities.</li>
<li>Self-driven with a passion for technology and a strong desire to learn.</li>
<li>Experience navigating high-growth or fast-paced environments.</li>
<li>Team player with capability to build strong relationships with diverse stakeholders.</li>
</ul><div><b>What you will need to have:</b></div>
<ul><li>Experience with SaaS platforms and configuration tools.</li>
<li>Exposure to cloud-based deployment environments.</li>
<li>Familiarity with project management or CRM systems (e.g., JIRA, Salesforce).</li>
<li>Background in business or data analysis.</li>
<li>Relevant certification in ITIL, CompTIA, or similar technologies.</li>
</ul><div><div><b>What&rsquo;s in it for You</b></div>
<div><div><div><div>At Bayzat, we don&rsquo;t sell beanbags or buzzwords as culture &mdash; we build an environment where high achievers thrive. You&rsquo;ll work alongside some of the hungriest, most driven people you&rsquo;ll ever meet, in a place that rewards performance, not politics.</div>
<div>Here&rsquo;s what you can expect:</div>
<ul><li><b>Meritocracy at its core:</b> Your value creation and impact define your growth, not titles or tenure.</li>
<li><b>Freedom to shape your path:</b> We support cross-functional moves and growth transitions when you drive value.</li>
<li><b>Real feedback culture:</b> Feedback is coaching &mdash; empowering you to find your own answers and elevate your game.</li>
<li><b>Barrier-free collaboration:</b> Impact matters more than hierarchy. If you can create value, you&rsquo;ll have a seat at the table &mdash; even with the CEO.</li>
<li><b>Accelerated growth:</b> Fast-track opportunities for top performers; no artificial limits.</li>
<li><b>Flexible work setup:</b> Remote and hybrid options designed around performance.</li>
<li><b>Inclusive culture:</b> Regular company-wide all-hands, OKR tribe meetings, and annual awards that celebrate real impact.</li>
</ul><div>This isn&rsquo;t for everyone &mdash; but if you want to be pushed, inspired, and rewarded for what you deliver, <b>welcome to Bayzat.</b></div></div></div></div></div></div></div><p></p>

Configuration Specialist (UAE Nationals)

Delivery Hero

<div><b>Company Description</b><p><b><br>
Who are we ?</b><br>
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat&rsquo;s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. Here at talabat, we are building a high performance culture through engaged workforce and growing talent density. We're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We are proud to be a multi great place to work award winner.<br>
</p><br>
<br>
<b>Job Description</b><p><b><br>
Job Summary:</b><br>
The IT Service Desk is the first point of contact for all IT-related requests and incidents. This role provides technical support, troubleshooting, and excellent customer service to ensure smooth day-to-day technology operations. The specialist will manage tickets, assist users at the IT counter, and escalate complex issues when necessary.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
Handle daily IT service requests and incidents via ticketing system, phone, email, and walk-ins.</li><li>
Manage the IT counter to support employees with hardware, software, and access requests.</li><li>
Provide first-level troubleshooting for Windows and macOS devices, including installation, configuration, and maintenance.</li><li>
Support and administer Google Workspace (G Suite) accounts, apps, and integrations.</li><li>
Basic network troubleshooting (LAN/Wi-Fi connectivity, VPN, printer setup, etc.).</li><li>
Install, configure, and maintain applications such as MS Office 365 and collaboration tools.</li><li>
Ensure timely escalation of unresolved issues to higher-level IT support teams.</li><li>
Assist with new hire onboarding (laptop setup, account creation, orientation support).</li><li>
Track and update asset inventory for laptops, peripherals, and accessories.</li><li>
Provide support for audio/visual and conferencing equipment.</li><li>
Deliver outstanding customer service, ensuring issues are resolved efficiently and communicated clearly.</li><li>
Maintain documentation of processes, FAQs, and solutions for common issues.</li><li>
Participate in IT projects such as system upgrades, security awareness, and process improvements.</li><li>
Ensure compliance with IT policies, security guidelines, and data protection standards.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Qualifications &amp; Skills:</b></p><ul><li>
Bachelor&rsquo;s degree (or Diploma) in Information Technology, Computer Science, or related field.</li><li>
Fresh graduates are welcome to apply; 1&ndash;2 years of IT support/service desk experience is preferred.</li><li>
Strong knowledge of Windows and macOS troubleshooting.</li><li>
Familiarity with Google Workspace (G Suite) administration.</li><li>
Basic understanding of networking fundamentals (IP addressing, DNS, DHCP, Wi-Fi).</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>
Excellent problem-solving skills and attention to detail.</li><li>
Strong communication and customer service skills.</li><li>
Ability to multitask, prioritize, and work in a fast-paced environment.</li><li>
Willingness to work flexible hours or shifts if required.</li></ul></div>

IT Service Desk Administrator II - UAE National Only

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