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technical support specialist

Onetech IT Solutions

Job Summary:The IT Support Specialist will provide technical assistance and support for our clients' technology needs. The ideal candidate will have strong troubleshooting skills, a customer-oriented attitude, and the ability to resolve technical issues promptly. As an IT Support Specialist at Onetech, you&rsquo;ll be responsible for managing user support requests, maintaining IT infrastructure, and ensuring seamless IT operations.Key Responsibilities:<ul><li>Provide technical support and resolve IT-related issues, including hardware, software, network, and peripheral equipment.</li><li>Perform installation, configuration, and maintenance of IT equipment, including computers, printers, and networking devices at client premises.</li><li>Assist clients via phone, email, and remote access, ensuring timely and professional communication.</li><li>Carry out structured cabling work, including installation and management of Ethernet cables, patch panels, and switches.</li><li>Troubleshoot system errors, perform diagnostics, and ensure swift resolutions for any technical issues.</li><li>Set up and configure network devices such as routers, firewalls, and wireless access points at client sites</li><li>Troubleshoot network connectivity issues and ensure all systems are running efficiently.</li><li>Support IT security initiatives, monitoring systems, and performing regular updates and maintenance.</li><li>Assist with security updates, backups, and data recovery at client locations</li><li>Document technical procedures and configurations for each client engagement</li><li>Provide training and guidance to client staff on basic troubleshooting and system usage</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).</li><li>1-2 years of experience in IT support, including field-based work and cabling</li><li>Strong understanding of Windows and Mac operating systems, and IT management tools</li><li>Hands-on experience with network protocols (TCP/IP, DNS, DHCP) and basic network configuration</li><li>Experience in structured cabling, network installation, and cable management tools.</li><li>Familiarity with cloud platforms (AWS, Azure) is an advantage</li></ul>Skills and Competencies:<ul><li>Strong troubleshooting and problem-solving skills</li><li>Ability to work independently at client sites with minimal supervision</li><li>Excellent communication and customer service skills</li><li>Strong attention to detail and organizational skills</li><li>Ability to manage multiple on-site tasks and prioritize effectively</li></ul>Job Types: Full-time, Permanent, FresherPay: AED2,000.00 - AED3,000.00 per month

IT Support

MIRA Construction

<div>We are seeking an experienced and hands-on Senior IT Specialist to lead and support our IT infrastructure. The ideal candidate will have extensive experience in hardware, systems administration, network support, security systems, and advanced troubleshooting. This role requires strong technical expertise, leadership ability, and a proactive approach to maintaining and improving IT operations.
Key Responsibilities<ul><li>
Lead installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment
</li><li>Oversee troubleshooting and resolution of complex hardware and software issues
</li><li>Manage and maintain CCTV systems, IP cameras, biometric/punch-in systems, and access control systems
</li><li>Install, configure, and maintain Windows operating systems, drivers, and enterprise software
</li><li>Provide advanced technical support to end-users and ensure minimal downtime
</li><li>Administer user accounts, permissions, and security policies (including authorized password resets)
</li><li>Monitor system performance and implement improvements for reliability and efficiency
</li><li>Coordinate with vendors and service providers for hardware/software procurement and support
</li><li>Maintain IT documentation, asset inventory, and backup systems
</li>Ensure compliance with IT security policies and best practices 
<li>
</li></ul> 
 
Requirements 
<ul><li>
5+ years of experience in IT technical support or system administration
</li><li>Strong expertise in Windows operating systems and Microsoft environments
</li><li>Advanced knowledge of computer hardware, networking, and peripherals
</li><li>Proven experience with CCTV systems, IP cameras, and biometric/access control systems
</li><li>Experience with basic networking (LAN/WAN, routers, switches, firewalls)
</li><li>Strong problem-solving and troubleshooting skills
</li><li>Ability to work independently and manage multiple priorities
</li>Excellent communication and leadership skills 
<li>
</li></ul> 
 
Benefits<ul><li> 
Competitive salary</li><li>Visa company support
</li><li>Comprehensive medical insurance</li><li>Friendly international team
</li><li>Comfortable office and workplace</li></ul></div>

Senior IT Specialist

Manpower Middle East

<div>
 
 
 Location:
 
 Dubai, Onsite
 
 
 
 Languages:
 
 English (required), Arabic (preferred)
 
 
 
 Salary
 
 : upto AED 11000
 
 
 Job Description
 
 
 We are seeking an IT Onsite Support Specialist to deliver high‑quality technical assistance and ensure the smooth operation of IT infrastructure within our Dubai office. The ideal candidate will provide frontline support, manage IT assets, and collaborate closely with internal teams to maintain a secure and efficient technology environment.
 
 
 Tasks and Responsibilities
 
 <ul>
 <li>
 Serve as the primary point of contact for employees experiencing IT-related issues.
 </li>
 <li>
 Provide 1st and 2nd level technical support, troubleshooting hardware, software, and network problems.
 </li>
 <li>
 Install, configure, and maintain desktop hardware, software, and peripherals to ensure optimal usability and performance.
 </li>
 <li>
 Manage Active Directory and Exchange accounts, including user provisioning and changes.
 </li>
 <li>
 Support VPN, network switches, firewalls, and other infrastructure components.
 </li>
 <li>
 Oversee IT asset management and ensure proper lifecycle maintenance.
 </li>
 <li>
 Ensure compliance with IT standards, policies, and procedures while delivering solutions aligned with business objectives.
 </li>
 <li>
 Provide training and guidance to staff on IT systems and software applications.
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate technical teams.
 </li>
 <li>
 Maintain clear communication with end-users regarding issue status, updates, and planned outages.
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Strong understanding of IT systems, hardware products, and technology trends.
 </li>
 <li>
 Minimum of 1 year of experience in a similar IT support role.
 </li>
 <li>
 Proficiency in:
 </li>
 <li>
 Windows OS (Windows 10 and 11)
 </li>
 <li>
 Microsoft Office and Microsoft 365 applications
 </li>
 <li>
 PC and laptop hardware, printers, and mobile devices
 </li>
 <li>
 Basic knowledge of Active Directory and Exchange
 </li>
 <li>
 ITIL certification and experience with ticketing systems (e.g., ServiceNow) are advantageous.
 </li>
 <li>
 Knowledge of GMP/GxP environments is an added benefit.
 </li>
 <li>
 Fluent in English, both written and spoken; Arabic is a plus.
 </li>
 <li>
 Strong customer service orientation and a passion for IT service delivery.
 </li>
 <li>
 Excellent communication, interpersonal, and organizational skills.
 </li>
 <li>
 Ability to work independently while following established processes.
 </li>
 <li>
 Flexible, adaptable, and collaborative team mindset.
 </li>
 </ul>
 
 
 
 
 
 Salary
 
 : upto AED 11000
 
 
 
</div>

IT Onsite Support / Infrastructure Management

Synosys Technologies LLC

The IT Technical Support will be responsible for providing professional, responsive, and high-quality support to clients using Synosys Technologies&rsquo; software products. This role involves resolving technical issues, delivering product training, and ensuring a seamless user experience through outstanding customer service.Key Responsibilities<ul><li>Respond promptly to customer inquiries via phone, email, and in-person.</li><li>Provide software training, product demonstrations, and feature walkthroughs to clients.</li><li>Diagnose and resolve technical issues related to software products and IT systems.</li><li>Ensure a high level of customer satisfaction through courteous, efficient, and solution-oriented support.</li><li>Log and document support activities, technical resolutions, and client feedback in the internal system.</li><li>Coordinate with the development team to escalate unresolved issues and track resolution progress.</li><li>Assist in improving support processes and contribute to knowledge-base documentation.</li></ul>Candidate Requirements:<ul><li>Male candidates from Kerala are preferred.</li><li>1&ndash;2 years of experience in IT support or software customer service.</li><li>Strong understanding of IT support processes, troubleshooting methodologies, and support tools.</li><li>Bachelor&rsquo;s degree in IT, Computer Science, Electronics &amp; Communication, or a related field.</li><li>Excellent verbal and written English communication skills.</li><li>Strong analytical thinking, problem-solving skills, and a customer-first attitude.</li><li>Ability to learn new software systems quickly and adapt to technical challenges.</li><li>UAE driving license is an added advantage.</li></ul>Email : careers@locator.aeJob Type: Full-time

IT Technical Support

Maandag® Middle East

<div>
 
 
 🔬 Job Opportunity: Technical Assistant &ndash; Chemical Distribution
 
 
 
 📍 Location: UAE
 
 
 🕒 Employment Type: Full-Time
 
 
 
 
 
 We are looking for a
 
 Technical Assistant
 
 with experience in
 
 chemical distribution or manufacturing
 
 to support technical operations, product application, and customer engagement. This role will work closely with sales teams, customers, and suppliers to ensure the correct selection, application, and compliance of chemical products across multiple industries.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Technical Support
 
 
 <ul>
 <li>
 Provide technical guidance on chemical products and applications to customers and internal sales teams
 </li>
 <li>
 Evaluate customer requirements and recommend suitable chemical solutions
 </li>
 <li>
 Assist in product trials, testing, and troubleshooting
 </li>
 </ul>
 
 
 Product Knowledge &amp; Applications
 
 
 <ul>
 <li>
 Maintain strong knowledge of chemical formulations, properties, and industrial applications
 </li>
 <li>
 Support industries such as
 
 Construction Chemicals, Coatings, Home Care, Personal Care, and Oil &amp; Gas
 
 </li>
 <li>
 Prepare technical documentation including product datasheets and application guidelines
 </li>
 </ul>
 
 
 Customer Engagement
 
 
 <ul>
 <li>
 Participate in technical meetings with customers to explain product performance and benefits
 </li>
 <li>
 Provide after-sales technical support and resolve product-related issues
 </li>
 <li>
 Conduct product demonstrations and technical training sessions
 </li>
 </ul>
 
 
 Regulatory &amp; Safety Compliance
 
 
 <ul>
 <li>
 Ensure compliance with
 
 chemical safety regulations and SDS/MSDS standards
 
 </li>
 <li>
 Monitor international chemical regulations such as
 
 REACH and GHS
 
 </li>
 <li>
 Promote safe handling, storage, and disposal of chemicals
 </li>
 </ul>
 
 
 Supplier &amp; Sales Coordination
 
 
 <ul>
 <li>
 Coordinate with suppliers for product specifications and technical updates
 </li>
 <li>
 Review COA, test reports, and technical documentation
 </li>
 <li>
 Support sales teams in technical presentations and product positioning
 </li>
 </ul>
 
 
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Prepare technical reports, product evaluations, and customer feedback reports
 </li>
 <li>
 Maintain records of product trials, performance, and technical inquiries
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Chemistry, Chemical Engineering, or related field
 
 </li>
 <li>
 
 2&ndash;5 years of experience
 
 in chemical distribution, manufacturing, or technical sales
 </li>
 <li>
 Knowledge of
 
 industrial chemicals and their applications
 
 </li>
 <li>
 Familiarity with
 
 chemical safety standards and regulatory compliance
 
 </li>
 </ul>
 
 
 
 
 
 Key Skills
 
 
 <ul>
 <li>
 Strong technical and analytical capabilities
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Problem-solving and troubleshooting ability
 </li>
 <li>
 Understanding of chemical safety and regulations
 </li>
 <li>
 Ability to collaborate with sales teams and customers
 </li>
 </ul>
</div>

Technical Assistant – Chemical Distribution

Gulbahar Tobacco International FZE

<div><div>Job Title: IT Assistant 
Location: Jebel Ali, Dubai 
Employment Type: Full-Time 
</div><div>
Salary &amp; Benefits:</div><ul><li>
Salary: AED 4,000 per month</li><li>
Accommodation: Provided by the company</li><li>
Other benefits as per UAE Labor Law</li></ul><div></div><div> 
Job Summary:</div><div>
We are seeking a detail-oriented, proactive, and technically skilled IT Assistant to support day-to-day IT operations across office, warehouse, and factory environments. The ideal candidate will provide first-level technical support, ensure system reliability, and help maintain minimal downtime in production and administrative operations. 
</div><div>
Key Responsibilities:</div><ul><li>
Provide first-level technical support for hardware, software, and network-related issues.</li><li>
Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.</li><li>
Maintain and troubleshoot manufacturing systems such as ERP, production tracking, barcode, and label printing systems.</li><li>
Support shop-floor devices including industrial PCs, HMIs, terminals, scanners, biometric devices, and printers.</li><li>
Monitor and maintain network connectivity (LAN/WAN/Wi-Fi) across factory, warehouse, and office areas.</li><li>
Assist in basic Active Directory administration, shared folders, and email setup.</li><li>
Manage user accounts, access rights, and password administration.</li><li>
Perform regular data backups, antivirus updates, and system patch management.</li><li>
Support CCTV systems, access control systems, and time attendance systems (if applicable).</li><li>
Coordinate with production and engineering teams to minimize IT-related downtime.</li><li>
Maintain IT asset inventory, documentation, and hardware lifecycle tracking.</li><li>
Liaise with external vendors for repairs, AMC services, and system upgrades.</li><li>
Ensure compliance with company IT policies and support audit requirements.</li><li>
Assist in IT-related projects and system improvements.</li></ul><div></div><div> 
Required Qualifications:</div><ul><li>
Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>
Minimum 2&ndash;3 years of experience in IT support or helpdesk role</li><li>
Basic knowledge of:<ul><li>
Computer hardware and peripherals</li><li>
Networking concepts (LAN/WAN)</li><li>
Windows operating systems</li><li>
Microsoft Office applications</li><li>
ERP systems</li></ul></li><li>
Strong troubleshooting and communication skills.</li><li>
Ability to work independently and in a team environment</li></ul><div></div><div> 
Key Skills &amp; Competencies:</div><ul><li>
Technical troubleshooting</li><li>
Attention to detail</li><li>
Cybersecurity awareness</li><li>
Ability to work under pressure</li><li>
Documentation &amp; Asset Management</li><li>
System &amp; Account Administration Support</li></ul></div>

IT Assistant

SMART POS TECHNOLOGIES

Job SummaryWe are looking for a highly skilled Technical Support Engineer to provide end-to-end support for software and hardware solutions. The role involves installation, troubleshooting, onsite support, system implementation, and customer training. The ideal candidate will ensure smooth system operations and deliver excellent technical service to clients.Key Responsibilities<ul><li>Install, configure, and maintain POS software and hardware systems</li><li>Provide onsite and remote technical support to customers</li><li>Diagnose and resolve hardware, software, network, and system issues</li><li>Handle installation of POS terminals, printers, scanners, cash drawers, and displays</li><li>Configure operating systems, drivers, and peripheral devices</li><li>Implement new systems and assist with customer onboarding</li><li>Conduct customer training on system usage, reports, and daily operations</li><li>Perform system upgrades, patches, and backups</li><li>Monitor system performance and prevent recurring issues</li><li>Maintain service reports, documentation, and customer records</li><li>Coordinate with development and technical teams for advanced issues</li><li>Provide emergency and after-hours support when required</li><li>Ensure compliance with company technical and security standards</li></ul>Technical Skills &amp; Requirements<ul><li>Strong knowledge of POS terminals, touchscreen systems, and workstations</li><li>Proficiency in Windows OS installation, configuration, and troubleshooting</li><li>Strong networking knowledge (TCP/IP, DNS, DHCP)</li><li>Ability to perform full system implementation from setup to go-live</li><li>Staff training on both hardware and software</li><li>Creating user manuals and training materials</li><li>Providing post-implementation support and follow-ups</li><li>Configuration of LAN, Wi-Fi, and VPN connections</li><li>Troubleshooting internet and network connectivity issues</li><li>Experience with POS software installation, activation, and configuration</li><li>Knowledge of database management (MySQL / SQL Server basics preferred)</li><li>Understanding of backup, restore, and data recovery procedures</li><li>Experience with cloud-based and web-based POS systems</li><li>Driver installation (OPOS, USB/Ethernet printers)</li><li>Experience with thermal printers, barcode scanners, cash drawers, customer displays, and weighing scales</li><li>Ability to troubleshoot motherboard, RAM, HDD/SSD, power supply, and peripheral issues</li><li>Knowledge of BIOS/UEFI configuration and firmware updates</li><li>Cabling, wiring, and network setup (LAN/WAN, routers, switches)</li></ul>Professional &amp; Soft Skills<ul><li>Strong analytical and problem-solving ability</li><li>High level of professionalism and integrity</li><li>Excellent communication and presentation skills</li><li>Customer-focused and service-oriented attitude</li><li>Ability to explain technical concepts in simple language</li><li>Time management and multitasking skills</li><li>Willingness to travel for onsite support</li><li>Ability to work independently and in a team</li></ul>Educational Qualifications<ul><li>Diploma / Bachelor&rsquo;s degree in IT, Computer Science, Electronics, or related field</li><li>Technical certifications (IT Support, Networking, Hardware) are an advantage</li><li>Minimum 1&ndash;3 years experience in POS / IT support (preferred)</li></ul>Driving License Valid UAE driving license ( mandatory)Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Technical Support Engineer

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