general technician

it assistant

it support engineer

maintenance technician

technical engineer

technical support specialist

MS Shift, Inc.

<div>
 
 MS Shift is a fast moving company seeking a team player to join our growing team. Working as part of a
 
 professional technical support team
 
 , you will participate in providing technical support to our high-end clients. You will be part of a capable team whose mission is to provide a superior customer service by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, MS SHIFT software and hardware installation and set up, assisting with our applications and troubleshooting various technical issues. Onsite and remote support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
 
 
 
 
 
 Note: this is
 
 on-site
 
 position.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &bull; Deliver outstanding customer service and knowledgeable technical support/troubleshooting.
 
 
 &bull; Install, implement, maintain, troubleshoot and/or repair of our software and hardware.
 
 
 &bull; Accurately process and record transactions using our internal and detailed ticketing system.
 
 
 &bull; Efficiently and effectively escalate deeper technical issues to Supervisor as required to drive to resolution.
 
 
 &bull; Offer alternative solutions where appropriate with the objective of retaining system functionality.
 
 
 &bull; Follow up and make scheduled call backs to customers.
 
 
 &bull; Ensure systems reliability, integrity and security.
 
 
 &bull; Stay current with product information, changes and updates.
 
 
 
 
 
 
 Base salary: USD 30,000 - 40,000/year
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science or related field.
 
 
 &bull; Attention to detail, excellent verbal and written communication skills.
 
 
 &bull; 4+ Years of experience in Tech Support
 
 
 &bull; Professional experience in providing technical support to non-technical end users.
 
 
 &bull; Experience supporting mission-critical systems by phone.
 
 
 &bull; Helpful, friendly and patient attitude with a strong desire to learn.
 
 
 &bull; Excellent problem-solving, time management and interpersonal skills.
 
 
 &bull; Interest along with the experience/ability to develop a training curriculum and lead classroom trainings.
 
 
 &bull; Focused, flexible and works well under pressure.
 
 
 
 
 
 
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
</div>

Technical Support Specialist

CADGULF LLC

CAD Gulf LLC is looking for a skilled Autodesk Construction Cloud Technical Support Specialist to join our growing technical team. Location: Dubai, UAE About the Role: You’ll be supporting our valued clients in the AEC industry by providing expert guidance and technical support on Autodesk Construction Cloud, Revit, Navisworks, and BIM workflows. What We’re Looking For: 3–4 years of proven experience with Autodesk Construction Cloud tools such as BIM Collaborate Pro, Docs, Takeoff, etc. Strong knowledge of Revit, Navisworks, and BIM. Background in Architecture, Civil Engineering, or related fields is preferred. Good communication and problem-solving skills are mandatory. Responsibilities Develop technical sales capacity and support the business planning, technical skill assessment, and capacity planning Influence product sales through technical thought leadership during business development activities with the channel ecosystem Own and orchestrate the hand-over of projects from the presales phase to deployment Support industries in their transformation journey to build repeatable solutions and build high-value service capabilities Engage with industries on selective, well-qualified opportunities Promote the value proposition in presentations and demos with prospects and customers Understand the prospect’s needs and market solutions that align to those needs. If you’re passionate about digital construction and ready to make an impact, we’d love to hear from you. Apply Now: Share your resume to ashly@cadgulf.com

Autodesk Construction Cloud Technical Support Specialist

BlackStone eIT

BlackStone eIT is in search of a dedicated IT Support Specialist to join our dynamic team. This position is essential for managing and resolving technical issues faced by employees and clients alike. As an IT Support Specialist, you will utilize your problem-solving skills and technical knowledge to ensure a seamless IT experience across our organization. Key Responsibilities <ul> <li>Provide first-line support to users facing hardware, software, and network issues.</li> <li>Troubleshoot and resolve incidents in a timely manner to maintain operational efficiency.</li> <li>Document all support requests and outcomes within our ticketing system.</li> <li>Set up and configure computers, printers, and other peripheral devices.</li> <li>Offer user training and guidance on software applications and IT policies.</li> <li>Collaborate with the IT team to enhance and optimize IT processes.</li> <li>Keep abreast of emerging trends in technology and support practices.</li> <li>Assist in IT projects and initiatives as required.</li> </ul>

IT Support

ADB Safegate

<div><div><div><div><div>Contract Type: Permanent
</div></div></div></div><div><div><div><div>Job Location: UAE - Dubai
</div></div></div></div><div><div><div><div>Smarter, Better, Now.
ADB SAFEGATE&rsquo;s functional teams are integral to powering innovation and ensuring operational excellence across the organization. 
 
The Opportunity
The Service Specialist &ndash; IT Operations is responsible for ensuring the smooth and efficient functioning of IT systems and services within the organization. This role focuses on providing high-quality technical support, maintaining system uptime, and ensuring the resolution of IT-related issues to enhance user experience and business continuity. The Service Specialist will also assist with system monitoring, process improvements, and collaboration with cross-functional teams to support the organization&rsquo;s IT operations. 
You will make an impact by&hellip;.
<ul><li>Technical Support:
<ul><li>Provide first-line support for IT-related issues, including hardware, software, network, and system troubleshooting.
</li><li>Respond to and resolve incidents and service requests in a timely and efficient manner.
</li><li>Act as a point of escalation for more complex technical issues, collaborating with senior IT teams when necessary
</li></ul></li><li>System Monitoring and Maintenance:
<ul><li>Monitor IT systems and applications to ensure performance and availability.
</li><li>Perform routine maintenance tasks, including updates, patches, and backups, to maintain system integrity.
</li><li>Identify and address potential system vulnerabilities and inefficiencies.
</li></ul></li><li>Service Management:
<ul><li>Utilize IT service management tools to log, track, and document incidents, service requests, and resolutions.
</li><li>Ensure adherence to service level agreements (SLAs) and organizational standards.
</li><li>Contribute to the development and maintenance of IT support documentation and knowledge bases.
</li></ul></li><li>Process Improvement:
<ul><li>Analyze recurring issues and recommend process improvements to enhance IT service delivery.
</li><li>Collaborate with IT operations teams to implement automation and streamline workflows.
</li></ul></li><li>Collaboration and User Training:
<ul><li>Work closely with cross-functional teams to understand their IT needs and provide solutions.
</li><li>Deliver training and guidance to users on IT tools, systems, and best practices.
</li></ul></li><li>Project Support:
<ul><li>Participate in IT projects, including system upgrades, migrations, and new technology implementations.
</li>Provide technical expertise and support during project rollouts. 
<li>
</li></ul></li></ul>The talent we want to inspire has...
<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
</li><li>Proven experience in IT support or IT operations roles.
</li><li>Familiarity with IT service management tools and processes (e.g., ITIL framework)
</li><li>Hands-on experience with troubleshooting hardware, software, and network issues.
</li><li>Proficiency with operating systems (Windows, Linux, macOS) and common office applications.
</li><li>Knowledge of network protocols, cloud services, and virtualization technologies.
</li><li>Basic understanding of cybersecurity principles and practices.
</li><li>Fluency in English required.
</li><li>Ability to work independently and collaboratively in a fast-paced environment.
</li><li>Strong customer service orientation and interpersonal skills.
</li>Certification in MS 365 is a plus. 
<li>
</li></ul>What's on offer
<ul><li>A dynamic and challenging environment that encourages growth and learning.
</li><li>Opportunities to shape the future of our industry and make a significant impact on our company's business,
</li><li>A collaborative culture that values innovation, integrity, and inclusivity.
</li>Competitive compensation packages, including health benefits etc. 
<li>
</li></ul> 
If you want to join a global business and enjoy being a team player who's driven and passionate, then this is your opportunity to come on board by applying!
What to learn more about working at ADB SAFEGATE then check out our Career's website https://adbsafegate.com/about/career/ 
</div></div></div></div><div><div>ADB SAFEGATE is an equal opportunity employer. ADB SAFEGATE does not discriminate against any employee or applicant for employment because of characteristics protected by law, including but not limited to, race, color, age, creed, religion, national origin, ancestry, sex, sexual orientation, marital status, veteran status, or disability. If you need assistance or reasonable accommodation in completing this application or during the interview, please contact our Human Resources Department.
</div></div><div><div><div><div>Req Id: 1133</div></div></div></div></div>

IT Operations Service Specialist

Magic

Department: Support &amp; LeadershipLocation: Global+Compensation: $5.00 / hourDescriptionAbout the OpportunityOur client is a leading property management SaaS platform that empowers short-term rental hosts, co-hosts, and property managers to automate their operations across major booking channels like Airbnb, VRBO, and Booking.com. They provide an all-in-one solution featuring AI-powered guest communication, smart pricing, direct booking tools, and seamless integrations with smart home devices. Trusted by over 30,000 users worldwide, they're rapidly expanding their support team to maintain their reputation for reliability and exceptional customer care.Why does this role exist?As our client continues to scale their platform and serve thousands of property managers globally, they need a proactive, customer-focused Customer Support Specialist to ensure every user receives timely, accurate technical support. This role exists to be the frontline problem-solver who helps hosts troubleshoot product issues, resolve technical challenges, and maintain smooth operations across their rental businesses. The ideal candidate will combine strong technical aptitude with exceptional communication skills to deliver consistent, high-quality support that reflects the company's commitment to customer success and shows strong potential to grow with the team as they expand in the coming months.The Impact you ll makeTasks and ResponsibilitiesCustomer Support via Live Chat (Primary Channel)Respond to customer inquiries through live chat with professionalism and speedProvide technical troubleshooting for product features, integrations, and platform functionalityHandle phone and email support requests when needed to ensure comprehensive coverageTechnical Issue Resolution &amp; TroubleshootingDiagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivityGuide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking featuresEnsure timely and accurate resolutions while maintaining attention to detail in all interactionsDocumentation &amp; Escalation ManagementMaintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systemsDocument recurring issues and system bugs, escalating them to appropriate internal teamsReview and update customer information with strong attention to detailCommunication &amp; Tone AdaptationAdjust communication style based on customer needs from patient and educational for new hosts to efficient and technical for experienced property managersMaintain a professional yet personable tone across all customer touchpointsCollaborate proactively with team members to resolve complex customer concerns efficientlyQuality Assurance &amp; Process AdherenceFollow internal support procedures and quality guidelines to deliver consistent serviceMeet or exceed quality standards set by both internal teams and client assessmentsDemonstrate adaptability and willingness to learn new tools, processes, and product updatesSkills, Knowledge and ExpertiseRequired Qualifications:Minimum 1 year of experience in technical support with live chat as a primary channel (omni-channel support experience required)Native-level English proficiency (C2) with exceptional written and verbal communication skillsProven ability to adjust tone and communication style based on customer context from professional to personableStrong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issuesProactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teamsPrior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have)Experience working with international clients or English-speaking markets (nice to have)Schedule:Full weekend availability required (Saturday and Sunday) with graveyard shift flexibility. Must be willing to work APAC or EU timezone based on business needs.Compensation:Rate starts at $5 per hourPayment is made via DeelEquipment:Candidate must have the following WFH Set-Up:Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.Internet speed of at least 40MBPSHeadset with an extended mic that has noise cancellation and a webcamBack-up computer and internet connectionQuiet, dedicated workspace at homeBenefits

Customer Support Specialist - Freelance, Remote

Metropolitan Premium Properties

<div>
 
 
 Who We Are
 
 
 
 Metropolitan Group has been delivering outstanding real estate services across the UAE since 2008. Our flagship agency, Metropolitan Premium Properties, is one of the most awarded in Dubai and is consistently recognised by top developers like Emaar, DAMAC, Meraas, and more.
 
 
 We&rsquo;ve built a people-first culture &mdash; one that focuses on nurturing talent, supporting growth, and creating an environment where people thrive. That&rsquo;s why we&rsquo;ve been recognised as a Great Place to Work and ranked among the UAE&rsquo;s Top 10 Best Workplaces.
 
 
 
 
 
 
 What You Will Do
 
 
 <ul>
 <li>
 
 Provide technical support:
 
 Deliver first-level assistance to end-users via phone, chat, email, or in person.
 </li>
 <li>
 
 Troubleshoot issues:
 
 Diagnose and resolve hardware, software, and network problems efficiently.
 </li>
 <li>
 
 Manage incidents:
 
 Log, prioritise, and document support requests in the ticketing system.
 </li>
 <li>
 
 Escalate when needed:
 
 Coordinate with L2 IT Support or system owners for unresolved issues.
 </li>
 <li>
 
 Maintain assets:
 
 Track and update IT inventory, including hardware and software licences.
 </li>
 <li>
 
 Support installations:
 
 Assist with setting up and configuring devices, software, and applications.
 </li>
 <li>
 
 Ensure connectivity:
 
 Troubleshoot and support wired and wireless network connections and shared devices.
 </li>
 <li>
 
 Promote IT awareness:
 
 Educate users on IT policies, data security, and safe digital practices.
 </li>
 <li>
 
 Document processes:
 
 Maintain a clear knowledge base of issues, fixes, and procedures.
 </li>
 <li>
 
 Assist onboarding/offboarding:
 
 Set up new joiners&rsquo; equipment and handle leavers&rsquo; access removal.
 </li>
 <li>
 
 Support presentations:
 
 Help users connect to projectors, TVs, and sound systems during meetings.
 </li>
 <li>
 
 Perform daily checks:
 
 Ensure functionality of all shared equipment (printers, TVs, projectors, etc.).
 </li>
 <li>
 
 Enforce security:
 
 Follow and support implementation of cybersecurity policies and procedures.
 </li>
 <li>
 
 Train users:
 
 Conduct basic user training sessions and create easy-to-follow IT guides.
 </li>
 </ul>
 
 
 
 
 
 Who We Are Looking For
 
 
 
 As our
 
 L1 IT Support
 
 , you&rsquo;ll be the first point of contact for all technical matters &mdash; a calm, proactive problem-solver who enjoys helping others and ensuring systems run smoothly.
 
 <ul>
 <li>
 
 Experience:
 
 1&ndash;2 years in IT support, helpdesk, or similar technical assistance role.
 </li>
 <li>
 
 Technical Skills:
 
 Proficiency with Windows, Microsoft 365, basic networking, and hardware troubleshooting.
 </li>
 <li>
 
 Tools:
 
 Familiarity with ticketing systems and remote desktop tools.
 </li>
 <li>
 
 Knowledge:
 
 Understanding of ITIL or general incident management practices.
 </li>
 <li>
 
 Communication:
 
 Excellent English (verbal and written); clear and supportive with non-technical users.
 </li>
 <li>
 
 Mindset:
 
 Proactive, patient, and detail-oriented, with a genuine passion for technology.
 </li>
 <li>
 
 Attitude:
 
 Team player with a helpful, service-driven approach and a focus on continuous learning.
 </li>
 </ul>
 
 
 
 
 
 Why Metropolitan?
 
 
 <ul>
 <li>
 A leading real estate company in the UAE, with 15+ years of experience and 8 offices across 4 cities
 </li>
 <li>
 Certified Great Place to Work, ranked in the UAE&rsquo;s Top 10 Workplaces for 4 consecutive years
 </li>
 <li>
 Diverse and inclusive environment with 1000+ employees, 65+ nationalities and 40+ languages
 </li>
 <li>
 Career growth and internal mobility are actively supported, proven by countless success stories
 </li>
 <li>
 Everything is provided to help you work efficiently and comfortably, from specialist equipment and training to break areas and Friday treats
 </li>
 <li>
 A people-first culture that recognises success, acts on feedback, rewards loyalty, and actively drives positive change
 </li>
 <li>
 Company-wide referral programmes across 10+ services, with generous rewards for successful referrals
 </li>
 </ul>
 
 
 
 
 
 Ready to Apply?
 
 
 
 If this role feels like the right fit for your next career move, please submit your CV in English. Here&rsquo;s what to expect from the hiring process:
 
 
 
 
 <ul>
 <li>
 
 Recruiter Interview:
 
 A casual conversation to get to know you better.
 </li>
 <li>
 
 Hiring Manager Interview:
 
 A focused discussion with your potential line manager about the role and expectations.
 </li>
 </ul>
 <li>
 </li>
 
 We look forward to meeting driven, talented people ready to be part of Metropolitan&rsquo;s next chapter.
 
</div>

IT Support L1

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
<ul><li>Desired Experience:</li>
<li>Computer OS/Peripherals troubleshooting</li>
<li>Handling Different PC Operating Systems ( Windows 7/8 and 10)</li>
<li>Performing Hardware Software Installation ( understanding of deployment tools like SCCM)</li>
<li>Basic knowledge of SOE and group policies</li>
<li>Printer support</li>
<li>Good knowledge of MS Office tools installation &amp; troubleshooting</li>
<li>Excellent customer service and people skills</li>
<li>Field experience supporting a variety of technologies and services</li>
<li>Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems</li>
<li>Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure</li>
</ul>
Personal Attributes:
<ul><li>Excellent End-user computing skills.
</li><li>Good knowledge of Infrastructure support.</li>
<li>Strong analytical and problem-solving capabilities</li>
<li>Well-organized and extremely detail-oriented
</li><li>Strong customer service ethic and excellent communication skills, both oral and written</li>
<li>Passionate about delivering quality no matter what you are doing
</li><li>Can work both independently and in a collaborative team-oriented environment</li>
<li>A self-starter, motivated to push the limits and think outside of the box
</li><li>Fondness for solutions that are simple, elegant, and effective
</li><li>Ability to work with and maintain confidential information</li>
<li>Language Proficiency: German, English</li>
</ul>
In-depth knowledge of:
<ul><li>Windows OS (e.g. XP, Vista, Windows 7, 10)</li>
<li>Microsoft Office applications</li>
<li>PCLaptop hardware</li>
<li>PCLaptop peripherals, including printers</li>
<li>Mobile devices</li>
</ul>
 Basic knowledge of:
<ul><li>Active Directory</li>
<li>Exchange</li>
<li>Apple OS</li>
<li>SCCM</li>
</ul>
IT Qualifications
At least two of the following:
<ul><li>PCLaptop OEM Maintenance Certification</li>
<li>CompTIA A+ Certification</li>
<li>Microsoft Certified IT Professional (MCITP) certification in the desktop area</li>
<li>Microsoft Office Specialist (MOS) Certification</li>
</ul>
Experience in a similar role
<ul><li>5+ years of relevant experience.</li>
</ul>
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.uae@axiomtechnologies.com</div>

Desktop Support Lead

Explore 6320+ Technical support specialist in Dubai this November. Find roles across top companies and apply now to boost your career.