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technical support specialist

AABTools

Role OverviewThe TECHNICAL SOLUTIONS SPECIALIST will serve as the &ldquo;Technical Backbone of the Sales Team&rdquo;, ensuring they are fully equipped to advise clients on electrical tools solutions. This role blends deep technical product knowledge with marketing insights to support sales enablement, customer training, and industry engagement. The Specialist will collaborate closely with internal teams and external clients to translate technical expertise into actionable business outcomes.Key ResponsibilitiesTechnical Enablement &amp; Sales Support<ul><li>Equip the sales team with in-depth technical knowledge of electrical tools, applications, and industry best practices.</li><li>Prepare and deliver technical presentations, product demonstrations, and workshops for both sales staff and customers.</li><li>Collaborate with clients&rsquo; engineers and project managers to assess site requirements and recommend optimal solutions.</li><li>Conduct product trials, application demonstrations, and on-site technical support where required.</li><li>Coach, mentor, and strategize with sales staff to improve technical competency and customer engagement.</li><li>Schedule and conduct after-sales training sessions for customers.</li></ul>Marketing &amp; Product Support<ul><li>Support marketing initiatives including trade shows, exhibitions, and promotional product demonstrations.</li><li>Maintain up-to-date knowledge of AABTools&rsquo; product portfolio, competitor offerings, and market trends.</li><li>Develop technical content, guides, and documentation to aid sales and customer understanding.</li></ul>Customer &amp; Market Interaction<ul><li>Identify potential customers and project sites, tracking progress and maintaining relationships.</li><li>Address technical customer queries and resolve product-related issues promptly.</li><li>Document insights from customer visits, market trends, and competitor activity for internal reporting and strategy refinement.</li></ul>Additional Responsibilities<ul><li>Collaborate with procurement, service, and logistics teams to ensure seamless delivery and support of solutions.</li><li>Contribute to overall business growth by supporting the sales strategy with technical expertise.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Electrical Engineering, Mechanical Engineering, or related technical field.</li><li>2&ndash;5 years of experience in technical product support, product marketing, or sales enablement in tools, machinery, or industrial solutions.</li><li>Strong understanding of electrical tools, industrial applications, or construction equipment is highly desirable.</li><li>Experience creating technical presentations, workshops, or customer training is a plus.</li></ul>Key Skills<ul><li>Deep technical knowledge of electrical tools with the ability to simplify complex concepts.</li><li>Excellent communication, presentation, and coaching skills.</li><li>Customer-focused mindset with problem-solving aptitude.</li><li>Ability to work collaboratively with sales teams and independently on technical projects.</li><li>Proficiency in MS Office and CRM systems.</li><li>Willingness to travel to customer sites and company locations as required.</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives.</li><li>Comprehensive training on AABTools&rsquo; products, services, and industry applications.</li><li>Opportunity to grow within a leading tools and industrial solutions provider in the UAE.</li><li>Supportive, collaborative, and knowledge-driven work environment.</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>technical support or sales in tools/industrial solution: 2 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>Willingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

Technical Solutions Specialist

Six Construct

<div>Company Description 
Six Construct, a subsidiary of the BESIX Group, is the largest Belgian construction company operating in the Middle East. The company combines the efforts of a highly skilled workforce, along with strategic planning and innovative use of technology to overcome the most complex business challenges. Six Construct is a multi-services company that operates in the construction of commercial and residential buildings, sport and leisure facilities, infrastructure and marine-related projects. The company currently has a massive workforce worldwide. 
Job Description 
Why This Role Matters
The ICT Support Specialist ensures that all employees have reliable access to technology and digital tools, enabling smooth business operations. By providing timely troubleshooting, system access management, and hardware support, this role minimizes downtime and enhances productivity. Serving as the first point of contact for ICT issues, the specialist helps maintain a secure, efficient, and well-supported IT environment that allows the organization to operate effectively and achieve its strategic objectives.
What You&rsquo;ll Drive<ul><li>
Receive, log, and manage ICT issues and service requests via approved channels (email, portal, phone).</li><li>
Categorize, prioritize, and assign tickets based on urgency and impact.</li><li>
Provide first-level troubleshooting and resolution for common ICT issues, escalating unresolved problems to second- or third-level support teams.</li><li>
Update ticket status and document resolution notes accurately before closure.</li><li>
Assist users with login/password issues, Microsoft 365/email access, PC/laptop/printer/peripheral issues, and basic network or connectivity problems.</li><li>
Provide support remotely or on-site as required.</li><li>
Guide users on self-service portals and knowledge base usage.</li><li>
Prepare ICT assets (laptops, desktops, mobile devices) for new joiners and assist with account creation, email/system access setup, and standard software installation.</li><li>
Support offboarding by coordinating access removal, tracking asset returns, and managing license reassignment or removal.</li><li>
Maintain accurate records of ICT assets, track movement, replacements, and perform basic inventory updates.</li><li>
Conduct basic hardware diagnostics and replacements (mouse, keyboard, HDD/SSD, RAM) and coordinate with vendors for warranty repairs.</li><li>
Communicate clearly with users regarding ticket status, expected resolution steps, and available workarounds.</li><li>
Follow up post-resolution to confirm user satisfaction and document recurring issues and resolutions.</li><li>
Update or suggest improvements to help articles and FAQs.</li><li>
Adhere strictly to ICT procedures, SOPs, and security guidelines, supporting endpoint security measures such as patching and encryption checks.</li></ul> 
Qualifications 
You&rsquo;re a Great Fit If You Have<ul><li>
Hold a Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>
Demonstrate experience in IT support, helpdesk operations, or related ICT roles.</li><li>
Possess strong knowledge of Microsoft 365, Windows OS, networking fundamentals, and hardware troubleshooting.</li><li>
Use IT service desk systems effectively to log, track, and resolve issues.</li><li>
Exhibit excellent communication, problem-solving, and organizational skills.</li><li>
Work independently and collaboratively in a multicultural environment.</li><li>
Willingness to provide on-site support and travel to operational sites when required.</li><li>
Maintain professionalism, customer service orientation, and attention to detail in all interactions.</li></ul>
Why You&rsquo;ll Enjoy Working with Us<ul><li>
Competitive Benefits</li><li>
Positive Workplace Culture</li><li>
Opportunity to work with a leading international construction group</li><li>
Exposure to large-scale, high-impact projects in the Middle East</li><li>
Collaborative, diverse, and professional work environment</li></ul> 

Additional Information 
We believe our employees are key to our success, hence, we offer an inspiring working environment where our people feel rewarded &amp; engaged. Career opportunities &amp; training programs are offered to help you develop both personally and professionally and we offer attractive additional benefits to your monthly remuneration.</div>

Graduate Trainee, IT (UAE National Only)

Danway LLC

Job SummaryWe are looking for a qualified Technical Support Officer / Executive (Electrical) with strong experience in electrical panel design, wiring, and protection systems. The ideal candidate should have hands-on experience in control panel wiring, electrical calculations, and selection of protection and measuring devices, preferably in the power generation or industrial electrical sector.Key Responsibilities<ul><li>Prepare electrical wiring drawings and panel layouts for control panels and related systems.</li><li>Support installation, commissioning, and troubleshooting of electrical panels and equipment.</li><li>Perform electrical load calculations, current calculations, and cable sizing.</li><li>Select and specify protection devices such as MCCBs, ACBs, relays, CTs, PTs and measuring instruments.</li><li>Assist in preparation of technical submittals and documentation.</li><li>Provide technical support to engineering, sales, and project teams.</li><li>Ensure compliance with project specifications, standards, and safety requirements.</li><li>Coordinate with suppliers and internal teams for technical clarifications.</li></ul>Requirements<ul><li>Diploma in Electrical Engineering (mandatory).</li><li>Minimum 5 years of relevant experience in electrical panel design, wiring, and installation.</li><li>Strong knowledge of electrical protection systems and measuring devices.</li><li>Ability to perform electrical calculations and prepare technical drawings.</li><li>Experience in generator control panels, switchgear, or industrial electrical systems will be an advantage.</li></ul>Preferred<ul><li>Experience with generator control systems, protection relays, and synchronization panels.</li></ul>Job Type: Full-time

Technical Support Officer

BattleWorld

About Us:BattleWorld is a premier virtual reality gaming center located in Al Quoz, Dubai. We offer an immersive and thrilling gaming experience for our customers, featuring cutting-edge VR technology and top-of-the-line gaming PCs. To ensure our equipment runs smoothly and efficiently, we are seeking a dedicated System Administrator to join our team.Job Description:As a System Administrator at BattleWorld, you will be responsible for managing and maintaining our computer equipment and technical systems. Your role will involve providing technical support, troubleshooting issues, and ensuring the seamless operation of our gaming PCs and VR gear. Additionally, you will be required to make bar orders and handle cash counter. Shift timing from 8pm to 5am.Key Responsibilities:<ul><li>Manage and maintain all computer equipment and VR gear in the center.</li><li>Provide technical support and troubleshoot hardware and software issues.</li><li>Ensure that gaming PCs and VR systems are configured and optimized for performance.</li><li>Monitor and maintain the network infrastructure.</li><li>Perform regular system updates, backups, and maintenance tasks.</li><li>Assist with the setup and configuration of new hardware and software.</li><li>Provide basic graphic design support using Photoshop for promotional materials and in-house needs.</li><li>Work closely with the team to identify and resolve any technical problems that may arise.</li><li>work on the bar</li></ul>Requirements:<ul><li>Proven experience as a System Administrator or similar role, with a focus on gaming PCs and VR technology.</li><li>Strong knowledge of computer hardware, software, and networking.</li><li>Experience with VR equipment and gaming systems is highly desirable.</li><li>Basic knowledge of Photoshop and design principles.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>Strong communication skills and a customer-oriented approach.</li></ul>What We Offer:<ul><li>A dynamic and exciting work environment in the gaming industry.</li><li>Competitive salary.</li><li>Opportunity to work with cutting-edge VR technology and gaming equipment.</li><li>Friendly and supportive team atmosphere.</li></ul>How to Apply:If you are passionate about technology and gaming, and have the skills and experience to excel in this role, we would love to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for BattleWorld.BattleWorld is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

System Administrator/barista (night shift)

Dubai Municipality

<div><div><ul><li>Perform technical operations related to information network systems in the main and backup control rooms.</li><li>
Ensure protection of survey data and information by maintaining backup files and preventing unauthorized access in accordance with approved information security policies.</li><li>
Coordinate with service providers for connectivity lines to implement updates or resolve technical issues.</li><li>
Provide technical support to users of surveying systems, resolve technical issues, and coordinate any database changes affecting system performance while implementing necessary corrections.</li><li>
Prepare periodic reports highlighting completed tasks, performance indicators, data and statistics, challenges encountered, and corrective actions taken.</li><li>
Perform assigned duties in accordance with the Department&rsquo;s information security and confidentiality policies within granted authorities.</li><li>
Carry out any other tasks related to the nature of work as assigned.</li></ul><div>
</div></div><div>
Qualifications<div>
</div><ul><li>
Qualification: Bachelor&rsquo;s Degree</li><li>
Major: Geology</li><li>
Experience: No prior experience required</li></ul></div></div><div></div>

survey system analyst

Amazon

<div>
 
 Description
 
 
 
 We are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.
 
 
 Key job responsibilities
 
 
 Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
 
 
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 Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
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 Conduct structured testing, validate process accuracy, and identify gaps before launch.
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 Support data validation related to operational workflows and customer-facing promises.
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 Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
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 Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.
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 Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
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 Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.
 
 
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 Basic Qualifications
 
 
 
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 Bachelor's degree in engineering, computer science or equivalent
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 1&ndash;5 years of experience in operations, technical support, or product/tech coordination roles
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 Experience troubleshooting system or process issues and driving them to resolution
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 Ability to work with data, validate accuracy, and perform basic analysis using Excel or similar tools
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 Strong written and verbal communication skills, with the ability to work cross-functionally
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 Ability to manage multiple priorities in fast-paced and ambiguous environments
 
 
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 Preferred Qualifications
 
 
 
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 Knowledge of industry standard test automation tools and experience developing product test frameworks
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 Experience supporting technology-enabled operations or launch environments
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 Exposure to SQL, data querying, or basic scripting (Python or similar)
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 Ability to analyze root causes, identify patterns, and recommend long-term improvements
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 Experience working with product, tech, or last-mile/fulfillment teams
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 Strong problem-solving skills with a bias for action and ownership
 
 
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 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Q-Express Documents Transport - G25
 
 
 Job ID: A3133781
</div>

Ops Tech SME, Quick Commerce

PureCS

<div>
 
 
 IT Procurement Specialist
 
 
 
 
 
 
 
 About Us:
 
 
 
 
 
 
 Pure Health is the UAE&rsquo;s largest integrated healthcare platform, committed to elevating the nation&rsquo;s health standards through innovation, technology, and operational excellence. PureCS operates as a key technology and procurement arm within the Pure Health ecosystem, driving digital infrastructure, systems optimisation, and strategic sourcing initiatives that support large-scale national projects.
 
 
 
 
 
 Together, we deliver impactful work focused on strengthening healthcare outcomes and enabling smarter, data-driven operations across the UAE.
 
 
 
 
 
 
 Job Details
 
 
 
 
 
 
 
 Job Title:
 
 IT Procurement Specialist
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 
 
 
 Job Summary
 
 
 
 We are seeking a technically proficient and strategically capable IT Procurement Specialist with a strong academic background in Procurement/Supply Chain or a technical field such as Engineering or Computer Science. The role involves managing end-to-end IT procurement processes, negotiating vendor contracts, assessing technical compatibility, and ensuring compliance with organisational standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Procurement Strategy &amp; Execution
 
 
 <ul>
 <li>
 Develop and implement IT procurement strategies aligned with business objectives.
 </li>
 <li>
 Conduct market research to identify suppliers and emerging technologies.
 </li>
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 Manage procurement of hardware, software, cloud services, and IT consulting.
 </li>
 </ul>
 
 
 Vendor Management
 
 
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 Evaluate and select vendors based on technical and commercial criteria.
 </li>
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 Negotiate contracts, SLAs, and licensing agreements.
 </li>
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 Monitor vendor performance and maintain long-term relationships.
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 Technical Evaluation
 
 
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 Collaborate with IT teams to understand requirements.
 </li>
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 Assess solution compatibility, scalability, and integration.
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 Participate in technical reviews and pilot testing.
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 Compliance &amp; Risk Management
 
 
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 Ensure adherence to internal policies and external regulations.
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 Mitigate risks related to data security, licensing, and vendor reliability.
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 Maintain procurement documentation and audit trails.
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 Budgeting &amp; Cost Optimization
 
 
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 Support IT budget planning and forecasting.
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 Identify cost-saving opportunities through strategic sourcing.
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 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
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 Master&rsquo;s degree in Procurement/Supply Chain, Computer Science, Engineering, or related field.
 </li>
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 Minimum 5 years of experience in IT procurement or a technical function.
 </li>
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 Strong understanding of IT systems, cloud platforms, licensing, and cybersecurity.
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 Experience with procurement tools such as Oracle Fusion, SAP Ariba, or Coupa.
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 Strong negotiation, analytical, and stakeholder management skills.
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 Preferred: CPSM certification.
 </li>
 </ul>
 
 
 
 
 
 Why Work With Us:
 
 
 
 
 
 
 Pure Health &amp; PureCS offer a mission-driven environment where your work contributes to national-level healthcare enhancements. You will be part of a high-performing team that values innovation, strategic thinking, and professional development. We provide competitive compensation, opportunities for growth, and exposure to advanced technologies and large-scale transformation projects.
 
 
 
 
 
 
 Diversity &amp; Inclusion:
 
 
 
 
 
 
 Pure Health and PureCS are equal opportunity employers committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and believe that a wide range of perspectives strengthens our organisation and drives better outcomes for the communities we serve.
 
</div>

IT Procurement Specialist

Explore 1475+ Technical support specialist in Dubai this April. Find roles across top companies and apply now to boost your career.