customer operations specialist - 45032 Jobs in Hyderabad

customer operations specialist - 45032

information technology support manager Jobs in Hyderabad

information technology support manager

support specialist

usas sales support analyst Jobs in Hyderabad

usas sales support analyst

technical support specialist

Cendyn

<div>
 
 Job Purpose
 
 
 
 The Support Specialist is responsible for responding to and resolving client inquiries and support requests via ticketing systems, assisting with content integration on websites, performing basic web modifications, and coordinating with internal teams.
 
 
 
 Job Responsibilities
 
 
 
 Essential Functions:
 
 
 <ul>
 <li>
 Manage client support tickets through systems such as Zendesk: receive, process, prioritize, and follow up
 </li>
 <li>
 Analyze client needs and offer appropriate, tailored solutions
 </li>
 <li>
 Integrate and update content (text, images, videos) into the CMS
 </li>
 <li>
 Perform basic web updates using HTML, CSS/Sass, and JavaScript
 </li>
 <li>
 Assist with third-party widget or API integrations
 </li>
 <li>
 Collaborate with senior developers for complex implementations
 </li>
 <li>
 Conduct training and demos on the CMS for team members, partners, or clients
 </li>
 <li>
 Review and test websites before launch to ensure quality and functionality
 </li>
 <li>
 Support website go-live procedures and monitor post-launch performance
 </li>
 <li>
 Perform basic DNS configuration tasks (e.g., A, CNAME, TXT, MX records) and assist in troubleshooting domain-related issues
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 Required Education and Experience:
 
 
 <ul>
 <li>
 Associate degree or equivalent training in web, digital communication, or technical support or any equivalent relevant business knowledge
 </li>
 <li>
 Experience working with CMS platforms and support ticket systems (e.g., Zendesk, JIRA)
 </li>
 <li>
 Knowledge of HTML, CSS/Sass, and JavaScript basics
 </li>
 <li>
 Understanding of SEO fundamentals and website performance best practices
 </li>
 <li>
 Strong written communication skills in French and English (additional language skills a plus)
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Excellent time management and prioritization skills
 </li>
 <li>
 Ability to work independently and collaboratively in a team setting
 </li>
 <li>
 High attention to detail and organizational skills
 </li>
 <li>
 Adaptability in a dynamic work environment
 </li>
 <li>
 Strong interpersonal skills and customer-oriented mindset
 </li>
 <li>
 Effective communicator across verbal, written, and visual channels
 </li>
 <li>
 Basic understanding of DNS configuration and troubleshooting
 
 
 </li>
 </ul>
 
 Work Timings
 
 
 
 This is a full-time position. Days and hours of work are Monday through Friday, and should be flexible to support different time zones ranging between 12 PM IST to 9 PM IST, Work schedule may include evening hours or weekends due to client needs per manager instructions This role will be working in Hybrid Mode and will require at least 2 days&rsquo; work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.
 
 
 
 EEO Statement
 
 
 
 Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn&rsquo;s employees to perform their job duties may result in discipline up to and including discharge.
 
 
 
 Other Duties
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
</div>

Support Specialist

Fanatics

<div>
 
 Key Responsibilities
 
 
 
 
 JOB DESCRIPTION
 
 
 
 <ul>
 <li>
 Provide direct technical support to Fulfillment &amp;Manufacturing/Embellishment Centers, partnering closely with facility leaders and operations teams.
 </li>
 <li>
 Monitor, triage, and resolve support tickets and severity incidents with urgency, focusing on minimizing downtime and impact to operations.
 </li>
 <li>
 Lead root cause analysis to eliminate systemic issues, focusing on permanent solutions rather than temporary workarounds.
 </li>
 <li>
 Document issues, fixes, and troubleshooting procedures to build a detailed support runbook and team-wide knowledge base for recurring and high-frequency issues.
 </li>
 <li>
 Troubleshoot and support critical Warehouse Management Systems (WMS), Manufacturing Systems, Warehouse Control Systems (WCS), Parcel Management Systems, REST APIs, ERP integrations, and direct-to-consumer (DTC) platforms.
 </li>
 <li>
 Partner with cross-functional teams, including engineering and supply chain operations, to ensure 99.9% uptime and a seamless flow of goods.
 </li>
 <li>
 Analyze system data to identify trends, optimize processes, and recommend continuous improvements.
 </li>
 <li>
 Participate in a 24/7 on-call rotation for high-severity incidents.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 Qualifications and Experience
 
 
 
 <ul>
 <li>
 2-3+ years of experience managing a technical support or ticket queue in a fast-paced, operational environment.
 </li>
 <li>
 Strong incident management and troubleshooting skills, including ability to quickly identify, triage, communicate, and resolve complex issues.
 </li>
 <li>
 Proficiency in writing and troubleshooting complex SQL queries (Oracle, MS SQL, MySQL, Postgres, etc.).
 </li>
 <li>
 Proven experience building and maintaining technical documentation and support runbooks.
 </li>
 <li>
 Hands-on programming experience in one or more object-oriented languages such as GoLang, Perl, Python, C#, C++, .NET.
 </li>
 <li>
 Strong communication skills, with the ability to build trust and alignment across operations and engineering teams.
 </li>
 <li>
 Experience troubleshooting REST APIs, complex system integrations, and backend processes.
 </li>
 <li>
 Ability to troubleshoot custom-built or third-party software that handles order customization, production scheduling, and inventory management.
 </li>
 <li>
 Basic knowledge of server, network, and storage systems, especially as they relate to manufacturing and fulfillment equipment connectivity and system uptime.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Familiarity with Warehouse Management Systems (WMS) like Manhattan (WMi/WMOS/Active/Scale), JDA, HighJump, or Logfire.
 </li>
 <li>
 Familiarity with software systems used in custom manufacturing - Manufacturing Execution Systems, and Product Lifecycle Management (PLM).
 </li>
 <li>
 Familiarity with Warehouse Control Systems (WCS) such as Compass, Dematic, Intelligrated, Knapp or Pyramid etc.
 </li>
 <li>
 Experience supporting Parcel Management Systems such as ProShip, BluJay, Logistyx, or Pierbridge.
 </li>
 <li>
 Exposure to ERP systems and supply chain backend integrations.
 </li>
 <li>
 Experience in direct-to-consumer / eCommerce environments.
 </li>
 <li>
 Familiarity with distributed systems, Kubernetes, microservices, and orchestration tools like Temporal is a plus.
 </li>
 <li>
 Understanding of the digital workflow from order intake to design file processing and machine interfacing.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
 
 
 
 About The Team
 
 
 
 Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally &ndash; as well as its flagship site, www.fanatics.com.
 
 
 Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world&mdash;including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
 
 
 At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
 
 
 <ul>
 <li>
 Build Championship Teams
 </li>
 <li>
 Obsessed with Fans
 </li>
 <li>
 Limitless Entrepreneurial Spirit
 </li>
 <li>
 Determined and Relentless Mindset
 </li>
 </ul>
</div>

Software Engineer II

KONE

<div>
 Service operations
 
 
 <ul>
 <li>
 Responsible for safe working practices and carrying out the operations according to maintenance
 
 
 </li>
 </ul>
 and safety instructions to ensure safety of end-users and other employees
 
 
 <ul>
 <li>
 Responsible for solving complex technical issues that THD has assigned to him/her
 </li>
 <li>
 Responsible for performing first visits of new equipment coming from competitors or KONE when
 
 
 </li>
 </ul>
 requested by sales/supervisor
 
 
 <ul>
 <li>
 Responsible for identifying any technical issues in equipment under maintenance that could cause
 
 
 </li>
 </ul>
 call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD
 
 
 Manager
 
 
 <ul>
 <li>
 Responsible for actively identifying any technical competence gaps to maintain new equipment in
 
 
 </li>
 </ul>
 service (both from competitor and from new equipment) and communicate it to Maintenance
 
 
 Supervisor / Technical Helpdesk Manager
 
 
 <ul>
 <li>
 Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and
 
 
 </li>
 </ul>
 actively communicate with Technical Helpdesk Manager.
 
 
 <ul>
 <li>
 Contributes to the ongoing improvement of products, methods and safety by providing feedback to
 
 
 </li>
 </ul>
 THD Manager
 
 
 <ul>
 <li>
 Responsible for effectively planning his/her workload, in conjunction with THD Manager
 </li>
 <li>
 Responsible for solving complex remote monitoring / alarm system issues that THD has assigned
 
 
 </li>
 </ul>
 to him/her
 
 
 Customer relationship management
 
 
 <ul>
 <li>
 Responsible for customer satisfaction through quality of service and through proactive and precise
 
 
 </li>
 </ul>
 on-site communication
 
 
 <ul>
 <li>
 Accountable for maintaining excellent relationships with the customers and users present on site
 
 
 </li>
 </ul>
 by applying the service mindset
 
 
 Leadership / People management
 
 
 <ul>
 <li>
 Accountable for improving the competence of the Maintenance Technicians by explaining the root
 
 
 </li>
 </ul>
 causes and the solutions of the technical issues solved
 
 
 <ul>
 <li>
 Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance
 
 
 </li>
 </ul>
 methodologies (ASG documents)
 
 
 <ul>
 <li>
 Responsible for giving training/coaching to Maintenance Technicians nominated by the THD /
 
 
 </li>
 </ul>
 Maintenance Operations manager
 
 
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Junior Engineer/ Engineer- Technical Service

Google Operations Center

<div>
 
 Join Us!
 
 
 
 At Google Operations Center we help Google users and customers solve problems and achieve their goals&mdash;all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
 
 
 The Talent Acquisition Specialist is responsible for managing the end-to-end recruitment process &mdash; from sourcing and screening candidates to facilitating interviews and communicating final hiring decisions.
 
 
 
 
 Position Responsibilities
 
 
 
 
 <ul>
 <li>
 Act and Deliver as the TA POC for a specific Business Unit.
 </li>
 <li>
 Identify and attract qualified candidates through diverse sourcing channels, including online job platforms, professional networks, and employee referrals.
 </li>
 <li>
 Manage the complete application process by performing initial screening and validation of applicants, facilitating relevant assessments (e.g., digital voice assessment), and conducting interviews for selected candidates. Additionally, convey interview and final selection decisions to candidates advancing to the final round.
 </li>
 <li>
 Ensure a smooth onboarding experience for the new hires.
 </li>
 <li>
 Provide the Talent Acquisition Operations Support team with all necessary information for accurate tracking.
 </li>
 <li>
 Stay informed on emerging technology trends and evolving best practices in technical recruitment.
 </li>
 <li>
 Maintain a strong network of tech professionals to build and sustain a high-quality talent pipeline.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 Minimum Qualifications
 
 
 
 
 <ul>
 <li>
 Excellent Communication Skills (both written and verbal), with proven ability to manage stakeholders across multiple levels.
 </li>
 <li>
 Bachelor&rsquo;s degree or higher from a recognized and reputable institution.
 </li>
 <li>
 4&ndash;6 years of hands-on experience in technical recruiting.
 </li>
 <li>
 Strong understanding of the technical talent landscape, including high-demand skill sets and market dynamics.
 </li>
 <li>
 Demonstrated ability to independently engage and influence senior leadership stakeholders.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 
 
 Preferred Qualifications
 
 
 
 
 <ul>
 <li>
 Strong analytical mindset with proven problem-solving abilities.
 </li>
 <li>
 Demonstrated experience in independently leading and driving projects to completion.
 </li>
 <li>
 Passion for technology and a proactive interest in staying informed about emerging industry trends.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
 </li>
 <li>
 We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
 </li>
 <li>
 Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
 
 
 </li>
 </ul>
 Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.
 
 
 Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
 
 
 To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
 
 
 To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
 
 
 
 Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.
 
</div>

Talent Acquisition Specialist

Roche

<div>
 At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 
 
 The Position
 
 
 
 Procurement Specialist - Research &amp; Development
 
 
 
 
 Roche India &ndash; Roche Services &amp; Solutions
 
 
 
 
 Hyderabad
 
 
 
 A healthier future. It&rsquo;s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
 
 
 That&rsquo;s what makes us Roche.
 
 
 Roche has defined an exciting 10-year ambition plan, requiring us to adapt and transform to our evolving ecosystem and challenges ahead of us. We have redesigned our Global Procurement (GP) organization to ensure we can succeed in this new environment and deliver on our mission for patients by building new capabilities and creating a more agile organization. Our goal is to improve our ability to deliver on our vision to &ldquo;accelerate Roche&rsquo;s goal to bring innovative solutions to patients quickly and efficiently through business and supplier partnerships.&rdquo; If you are excited about driving this change and catalyzing the future in the R&amp;D procurement capability, the Procurement Specialist - Clinical role is for you.
 
 
 
 What is the Delivery capability?
 
 
 
 The Delivery capability covers the core procurement activities from category management, strategic and operational sourcing, supplier management, content strategy definition, and execution. The Delivery capability comprises many communities grouping categories of the same value chain or having commonality. The communities are key enablers of strong category expertise while allowing flexibility in the procurement delivery response to the evolving needs of our customers.
 
 
 This position is part of the Indirect Procurement Delivery team reporting into the Procurement Delivery Operations Lead - R&amp;D.
 
 
 
 Are you wondering what is in it for you?
 
 
 
 Are you interested in further developing and leveraging your market knowledge, business partnering, and influencing skills? Here is why we think the Procurement Specialist - Clinical role is a fantastic job to consider!
 
 
 As a
 
 Procurement Specialist,
 
 you will work in a dynamic global environment where you bring analytical thinking, planning, execution, and focus to the procurement sourcing and delivery capability area. Thanks to your strong problem-solving and core procurement skills, you will effectively collaborate with internal procurement (customer relationship management, contracting, solutions, etc.) and business stakeholders to translate business needs into sourcing, spend management activities, and content enhancement. Based on your general procurement and commodity expertise, you ensure the effective and efficient delivery of core procurement services and continuous improvement of automation and content availability.
 
 
 You will work closely with team members to support customer demand, improve the customer buying experience, deliver on day-to-day operational activities, and provide capacity and expertise to provide productivity and other customer-oriented projects/solutions.
 
 
 
 Your Opportunity:
 
 
 
 Your successful performance and contribution depend on the full embodiment and demonstration of core mindsets and behaviors, including an entrepreneurial spirit, enterprise thinking, inclusive collaboration, and desire for continuous learning that underpin our culture and ways of working.
 
 
 As a
 
 Procurement Specialist,
 
 you will play a variety of roles according to your experience, knowledge, and the general business/team requirements, such as:
 
 
 <ul>
 <li>
 Sourcing and category subject matter specialist conducting market and internal analysis to develop and implement strategies and tactical plans for Roche to source and negotiate for third-party goods and services that satisfy stakeholder requirements
 </li>
 <li>
 Procurement practitioner delivering and executing sourcing strategies by leveraging spend, category know-how, robust sourcing, negotiation, contracting, supplier management, and project management skills to achieve objectives and key results
 </li>
 <li>
 Content and automation advocate translating sourcing outcomes and opportunities into content and automated buying channels that improve business adoption, satisfaction, and overall efficiency
 
 
 </li>
 </ul>
 You will work within the broader team and GP networks and squads to determine the various roles needed to deliver project and foundational work.
 
 
 
 Who you are:
 
 
 
 You bring the following capabilities, mindset, and behaviors:
 
 
 <ul>
 <li>
 You hold a university degree, with a business degree preferable. You also have 3+ years of experience in sourcing, contracting, operational efficiency projects, or relevant commodity experience, preferably in the Pharmaceutical industry
 </li>
 <li>
 Knowledge in the Clinical Development and/or Clinical Technologies area (e.g. IxRS, Patient recruitment, Patient questionnaires, licensing etc.)
 </li>
 <li>
 The ability to explain general capability area information to others or collect/translate moderate complexity stakeholder requirements in straightforward situations
 </li>
 <li>
 Knowledgeable in procurement systems and operational processes, such as contracting, e-Sourcing, and spot buying is desired
 </li>
 <li>
 Proven capability in negotiating project budgets and contracts
 </li>
 <li>
 You have knowledge and experience in supplier management, contract negotiations, cost optimization, market research &amp; analysis in R&amp;D categories, and understand the related R&amp;D regulations (e.g. GCP)
 </li>
 <li>
 You have skills in project management
 </li>
 <li>
 Business level fluency in English
 
 
 </li>
 </ul>
 
 
 Mindset &amp; Behaviors
 
 
 
 
 <ul>
 <li>
 You strive to act as an enterprise thinker and leverage knowledge and expertise to create solutions for business customers by proactively fostering collaboration, including across the procurement network
 </li>
 <li>
 You are action-oriented and can make decisions and influence others to do the same; you repurpose work and ideas in favor of starting from scratch
 </li>
 <li>
 You demonstrate curiosity, active listening, and a willingness to experiment and test new ideas when appropriate, focusing on continuous learning and improvement
 </li>
 <li>
 You work with colleagues across procurement, business, and the broader Roche organization to broaden knowledge and expertise, better understand customer needs, and connect the dots
 </li>
 <li>
 You are open-minded and inclusive, generously sharing ideas and knowledge while being receptive to ideas and feedback from others
 
 
 </li>
 </ul>
 Who we are
 
 
 A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
 
 
 Let&rsquo;s build a healthier future, together.
 
 
 
 Roche is an Equal Opportunity Employer.
 
</div>

Procurement Specialist

Cactus Communications

<div>
 
 
 Overview:
 
 
 
 Cactus Life Sciences is a remote-first organization, and we embrace an "accelerate from anywhere culture". You may be required to travel to our Mumbai office based on business requirements or for company/team events.
 
 
 If you are looking for challenging and rewarding work which combines your understanding of medical science and aptitude for writing into one unique job, the Medical Writer role is for you. This is an opportunity to grow your career and make a greater impact on the lives around you.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Use scientific expertise to develop (write, proofread, and data-check) high-quality, client-ready scientific, medical, and educational materials like slides, abstracts, posters, manuscripts, MSL/training slide decks, infographics, congress and meetings materials, literature searches and reviews, standard response letters/medical information letters, and HCP engagement content according to client needs with excellent attention to detail under the guidance of the scientific leads.
 </li>
 <li>
 Liaise and build trusting and professional relationships with international pharmaceutical clients, healthcare professionals, internal and external stakeholders, including authors, reviewers, and key opinion leaders across therapeutic areas - learning to anticipate their needs.
 </li>
 <li>
 Effectively and proactively communicate with team members, authors/faculty, clients, and vendors.
 </li>
 <li>
 Attend workshops/seminars/trainings to hone your skills and contribute to organizational objectives.
 </li>
 <li>
 Attend client and other external meetings and support senior team members as needed.
 </li>
 <li>
 Apply your scientific and creative knowledge and work closely with client directors in developing ideas and executing effective medical communications initiatives in the digital space, including publication extenders, creation of infographics, interactive assets, website content, patient narratives, and medical information engagement plans.
 </li>
 <li>
 Ensure all materials follow/comply with client requirements/SOPs, style guides, client templates, client preferences (as applicable), and CACTUS&rsquo; internal SOPs. Any updates to either of these items should be made consistently and documents should remain up to date.
 </li>
 <li>
 Perform as a document specialist, provide intellectual input across document types, and contribute to making cutting-edge research accessible to specific audiences as appropriate, by maintaining current awareness of developments across therapeutic areas or disciplines.
 </li>
 <li>
 Share best practices and client preferences, thereby contributing to skill development within the medical communications team.
 </li>
 </ul>
 
 #LI-Remote
 
 
 
 
 
 
 Qualifications and Prerequisites:
 
 
 <ul>
 <li>
 1-3 years of experience in Medical Communications/Medical Information content for Medical Affairs/Promo Med Ed, preferably within an agency or biopharma environment
 </li>
 <li>
 PhD/MD (Pharmacology) OR PhD (Life Sciences) OR PharmD with a good understanding of clinical research and medical communication
 </li>
 <li>
 Ability to comprehend and interpret data quickly - and present in scientifically robust and easy to understand formats
 </li>
 <li>
 Clear, concise, scientific style of writing, with a high level of attention to detail and excellent language skills
 </li>
 <li>
 Excellent communication skills, across teams, especially with the clients
 </li>
 <li>
 Ability to adapt writing style to different materials and target audiences
 </li>
 <li>
 Basic knowledge of biostatistics
 </li>
 <li>
 Literature reviewing and evaluation capabilities
 </li>
 <li>
 Very good working knowledge of MS Office
 </li>
 </ul>
 
 
 
 
 
 Application Process:
 
 
 
 Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, the process starts with a Technical Interview with the hiring managers, followed by a Technical Assessment, where candidates will have agreed upon timeline to complete the task. The final round will be the HR Interview. All interactions will be conducted virtually via MS Teams.
 
 
 
 
 
 
 Equal Opportunity:
 
 
 
 Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.
 
 
 
 
 
 
 Accelerating from Anywhere:
 
 
 
 As a remote-first organization, these are essential attributes we look for in all our candidates.
 
 <ul>
 <li>
 Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
 </li>
 <li>
 Documenting work that brings everyone on the same page.
 </li>
 <li>
 Maturity to choose between synchronous and asynchronous collaboration.
 </li>
 <li>
 Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.
 </li>
 </ul>
 
 
 
 
 
 About Us:
 
 
 
 At Cactus Life Sciences (cactuslifesciences.com), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange&mdash;leveraging AI, automation, and innovation while keeping patients at the heart of everything we do.
 
 
 Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future-ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.
 
</div>

Scientific Writer

Infosys Consulting

<div>
 
 
 Infosys Consulting &ndash; Workforce Transformation Practice &ndash; Human Capital Management
 
 
 
 
 
 
 
 
 
 
 About Infosys Consulting
 
 
 
 Infosys Consulting is a Global Strategy to Execution advisory firm to top companies for strategy, process engineering &amp; transformation programs. We enable clients in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. Infosys Consulting has 3000+ management consultants across the US, Europe, APAC and India, contributing over $600m in consulting revenue annually.
 
 
 
 
 
 
 About Workforce Transformation (WX) Practice
 
 
 
 The WX practice is a relatively new and vibrant unit within Infosys Consulting established with the intent of invigorating Infosys Consulting&rsquo;s service offerings and improving the footprint across new markets. This unit was designed to provide consulting &amp; advisory services at the top of the value chain in North America, (NAM), Europe and the Emerging Markets (Asia, Middle East, ANZ, Africa).
 
 
 
 
 
 Our Workforce Transformation practice in Europe, with over 150 specialists, supports large global firms and most recognizable local brands in solving their most significant challenges around Human Capital Management (HCM) Transformation, Organizational Change and Agile ways of working. Within the HCM transformation team, we offer various services enabling HR transformations through employee experience design, digital HR advisory, HR service delivery improvement and overall HR program and change management
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 
 
 We are seeking Consultants, Senior Consultants and Principals with experience in HCM transformation in our work transformation practice
 
 
 In this role, you will be part of a team that focuses on HCM innovation in pursuit of enabling world-class workforce operations and experiences. You will guide our clients through the complex landscape of HR transformation, leveraging technology and best practices to create impact on business outcomes. You will deliver quality client service, provide insightful solutions, and balance multiple priorities. You will also demonstrate excellent communication and problem-solving skills, easily integrate into new teams, and establish relationships.
 
 More specifically, the responsibilities of this role include knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our clients HR operations and help them drive business results. The detailed responsibilities are as below:-
 
 
 
 
 
 
 &bull; Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology
 
 
 
 
 
 &bull; Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications
 
 
 
 
 
 &bull; Working with client stakeholders to document baseline, current state HR Service Delivery operations
 
 
 
 
 
 &bull; Developing the points of value to deliver throughout the HR Service Transformation effort.
 
 
 
 
 
 &bull; Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, and finalizing budget/scope and high-
 
 
 level architecture
 
 
 
 
 
 &bull; Establishing user journeys and creating the user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities.
 
 
 
 
 
 &bull; Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions.
 
 
 
 
 
 &bull; Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production.
 
 
 
 
 
 &bull; Building your reputation within the firm and market around the strong HR Shared Services knowledge and ServiceNow product knowledge you possess.
 
 
 
 
 
 &bull; Forging strong relationships with both the clients and project teams that will contribute to your growth and development.
 
 
 
 
 
 &bull; Execute FIT/GAP workshops and define target process designs aligned with ServiceNow HRSD capabilities.
 
 
 
 
 
 &bull; Configure the ServiceNow HRSD application to achieve the client&rsquo;s business requirements.
 
 
 
 
 
 &bull; Write test scenarios and execute functional testing.
 
 
 
 
 
 &bull; Assist in integration testing.
 
 
 
 
 
 &bull; Support customers during UAT.
 
 
 
 
 
 &bull; Create training material and conduct training of customers.
 
 
 
 
 
 &bull; Assist with the architectural design and impact analysis for (new) requirements.
 
 
 
 
 
 
 
 
 
 Professionals we are looking for:
 
 
 
 
 
 
 
 
 <ul>
 <li>
 In-depth understanding of various HR functions like Core HR, Talent Management, Recruitment, and ability to design and implement HR journeys and processes aligned with business objectives.
 </li>
 <li>
 Hands-on experience with HR Cloud systems and capability to support the selection and implementation of HR technologies.
 </li>
 <li>
 Proven ability to provide expert advice and guidance to clients and help solve their HR challenges.
 </li>
 <li>
 Overall experience of 5-15 years, with at least 3+ years of top-tier consulting experience post MBA preferably as an HR change management specialist related to technology / non-technology driven transformation programs
 </li>
 </ul>
 
 
 
 
 
 Skills and attributes:
 
 
 
 
 
 <ul>
 <li>
 Be professional, quickly establish personal credibility and demonstrate expertise.
 </li>
 <li>
 Have substantial personal impact and resilience to influence and persuade clients with critical decision making.
 </li>
 <li>
 Be able to analyze complex problems and deliver insightful, practical, and sustainable solutions.
 </li>
 <li>
 Be skilled in facilitating and encouraging collaboration amongst team members.
 </li>
 <li>
 Be able to consider the broader business context and implications and not just the immediate challenge or task in hand when advising clients.
 </li>
 <li>
 Be a flexible and proactive team player who can thrive in agile, fast-paced changing working environments.
 </li>
 <li>
 Be able to build lasting relationships and influence senior colleagues and clients from various backgrounds.
 </li>
 </ul>
 
 
 
 
 
 Where are we hiring? PAN INDIA
 
 
 
 
</div>

Senior Consultant

Explore 163+ Technical support specialist in Hyderabad this October. Find roles across top companies and apply now to boost your career.