ac technician

mechanical technician

field service technician

maintenance technician

technical sales engineer

technical support technician

Qatar Museum Authority

<div><div><div>Key Accountabilities:</div><div><div>
Role Purpose: The Senior Technical Support Technician provides technical expertise in setting up, supporting, and maintaining IT assets, including PCs, laptops, printers, other peripherals and software. This role is responsible for managing and attending to user calls, ensuring prompt issue resolution and a positive user experience. Expertise in resolving IT incidents, fulfilling service requests, and managing escalations is essential.

The role actively collaborates with vendors and cross-functional teams to enhance operational efficiency while maintaining up-to-date knowledge of IT trends. It also focuses on knowledge base development, continuous learning, and seamless coordination within the various teams in the IT department. Additionally, the Senior Technical Support Technician contributes to policy enhancements by sharing insights from support activities. A user-centric approach is central to this role, ensuring effective call management, proactive maintenance, and an optimized IT support experience.

Duties and Responsibilities:
<div>
<ul><li>Technical Support Operations
<ul><li>Resolves technical issues of varying complexities and performs maintenance activities related to PCs, laptops, printers, and other IT assets.</li>
<li>Collaborate with vendors for technical support escalations and coordinate with various teams in the IT department to ensure prompt issue resolution</li>
<li>Evaluate products and services for suitability and performance.</li>
<li>Accords top priority for VIP &amp; VVIP tickets to ensure a superior level of technical assistance.</li>
<li>Participate in team meetings to discuss priorities, challenges, and share knowledge</li>
<li>Contributes to maintaining a culture of continuous improvement by sharing and encouraging innovative approaches to enhance efficiency of resolution (of incidents and service requests)</li>
</ul></li></ul><ul><li>Service Desk (Help Desk) Operations
<ul><li>Ensures the timely and effective resolution of IT incidents and service requests that are received through various communication channels, such as over phone (Call Management) and emails.</li>
<li>Participate in team meetings to discuss priorities, challenges, and share knowledge.</li>
<li>Must diligently use the ticketing system to provide clear, accurate and complete description of the ticket, progress made, issues encountered, risks faced, and steps taken to achieve closure of the ticket.</li>
<li>Contributes to maintaining a culture of continuous improvement by learning and sharing innovative approaches to enhance efficiency of resolution (of incidents and service requests)</li>
</ul></li></ul><ul><li>Coordination and Collaboration
<ul><li>Facilitate seamless collaboration and information exchange with the various teams in the IT department, other departments, vendors, and other stakeholders.</li>
<li>Provide insights into incidents and service requests that will contribute to enhanced efficiencies of process, controls and projects.
</li></ul></li></ul></div>4. Practices Productive Use of Escalations: Escalates and thereby engages the management&rsquo;s or the vendor&rsquo;s technical expertise to address incidents and service requests, as required.

5. Technical Expertise
<ul>
<li>Have an awareness of current IT trends and technologies to provide effective guidance and support</li>
<li>Assist the team in troubleshooting technical issues and provide solutions.</li>
</ul>
6. Practice Necessary Escalations: Escalate, as required to ensure management intervention, and engage specialist IT teams (such as the IT Applications section and the IT Infrastructure and Network section) and vendors to ensure timely resolution of incidents and service requests.

7. Knowledge Base Development
<ul>
<li>Facilitate the development of an extensive knowledge base by sharing information and experiences gained during support activities.</li>
<li>Contributed to the continuous learning culture within the team and practices the use of knowledge base for informed decision-making.</li>
</ul>
8. Policy and Procedure Enhancement: Act as a catalyst for policy and procedure enhancement by sharing information and experiences gained during support activities.

9. User Experience and User Feedback
<ul><li>Practices a user-centric approach within the team to ensure positive and constructive interactions with users.
</li><li>Contributes to incorporating user feedback into Help Desk processes to enhance speed and quality of services.</li>
</ul></div></div></div><div><div>Qualifications/Requirements:</div><div><div>
TECHNICAL SKILLS

Must have 3 years or more than 3 years of experience in:
<div>
<ul><li>Proficiency in troubleshooting and supporting Windows and macOS operating systems.</li></ul>
<ul><li>Expertise in setting up, configuring, and maintaining PCs, laptops, printers, and peripherals.</li></ul>
<ul><li>L1 &amp; L2 support experience of Active Directory (AD), including user account management, group policies, and access control.</li></ul>
<ul><li>L1 &amp; L2 support experience of Office 365 administration, including user setup, email configuration, and license management.</li></ul>
<ul><li>L1 &amp; L2 support experience of Microsoft Exchange (on-premises or cloud-based).</li></ul>
<ul><li>L1 &amp; L2 support experience of backup and recovery procedures for user data and systems.</li></ul>
<ul><li>Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN).</li></ul>
<ul><li>Ability to diagnose and resolve Wi-Fi and wired network connectivity issues.</li></ul>
<ul><li>Experience with remote desktop tools (e.g., RDP, AnyDesk, TeamViewer, Microsoft Remote Assistance).</li></ul>
<ul><li>Experience with ticketing systems for logging and tracking IT support requests.</li></ul>
<ul><li>Basic understanding of enterprise endpoint security and antivirus solutions.</li></ul>
</div>
Note: L1 Support (First Level Support): Focuses on basic troubleshooting, initial diagnosis, and user assistance. Responsibilities include password resets, account creation, access management, basic configuration changes, and guiding users through common issues. L1 support follows documented procedures and escalates more complex problems to L2.

L2 Support (Second Level Support): Involves advanced troubleshooting, system administration, and issue resolution beyond L1 capabilities. Responsibilities include analyzing logs, modifying system configurations, investigating security and performance issues, managing escalations, and coordinating with vendors when needed. L2 support handles more complex technical tasks that require deeper expertise.

HELPDESK &amp; USER SUPPORT SKILLS

Must have 5 years or more than 5 years of experience in:

1.Call Management
<ul>
<li>Demonstrate strong call management skills by effectively logging, prioritizing, and tracking all support requests, ensuring a timely and organized resolution process.</li>
<li>Accurately categorize and assess the urgency of each support request to determine the correct priority level, ensuring critical issues are addressed promptly.</li>
<li>Ensure clear documentation of all user interactions, requests, and resolutions within the ticketing system, providing a detailed audit trail for follow-up.</li>
<li>Proactively escalate complex or unresolved issues to the appropriate second-line support or technical teams, ensuring smooth handovers and timely resolution.</li>
<li>Maintain a professional and positive attitude while interacting with users, providing exceptional service and maintaining high user satisfaction levels.</li>
<li>Follow up with users to ensure issues are resolved to their satisfaction and to confirm the effectiveness of the solutions provided.</li>
<li>Use a systematic approach to troubleshoot and address issues, ensuring that no request is overlooked, and every support call is handled with the utmost attention to detail.</li>
<li>Strong call management skills, including logging, prioritizing, and escalating support requests.</li>
</ul>
2. Ability to provide first-line support for software applications, troubleshooting common issues.

3. Experience in guiding users through IT processes and troubleshooting steps.

4. Ability to train and educate users on best practices, security policies, and IT tools.

5. Excellent problem-solving skills with a focus on delivering a positive user experience.

6. Ability to handle multiple tasks efficiently and prioritize based on business needs.

7. Strong documentation skills for maintaining knowledge bases, FAQs, and support guides.

Candidates with the experience below will be given preference

1. Microsoft Office Proficiency:
<ul><li>Strong skills in Word, Excel, and PowerPoint for creating incident reports, status updates, and technical documentation.
</li><li>Ability to generate data-driven insights using Excel and develop clear, professional presentations.</li>
</ul>
2. Application Support Experience:
<ul>
<li>Experience in troubleshooting and supporting one or more of the following application types: enterprise applications such as ERP systems (SAP, Oracle ERP, Microsoft Dynamics 365), CRM, web applications, mobile applications, IT service management tools (ServiceNow, Zendesk, Jir, collaboration platforms (SharePoint, Teams, Slack), and business-critical applications (CRM, POS (point-of-sales), ticketing systems like Gantner RCX) etc.</li>
<li>Ability to coordinate with vendors for issue resolution and system updates is a plus.</li>
<li>Bachelor&rsquo;s Degree (or Diploma) in Information Technology or a related field. Note- Degree or Diploma is required to apply for this position.</li>
<li>Minimum 3 years or more than 3 years of experience in the areas in the section titled &lsquo;Necessary knowledge and skills to be able to do the job&rsquo;.</li></ul></div></div></div></div>

Senior Technical Support Technician

Al Diyar

Technician for Mobility Solutions Location: Doha, Qatar Job Type: Full-timeKey Responsibilities:Install and maintain mobility products (wheelchair lifts, Turny Evo, ramps, etc.)Assist in customizing accessibility solutions for vehicles and homesProvide technical support and after-sales serviceEnsure proper use of tools and safety proceduresQualifications:&bull;Technical experience in automotive, electrical, or mechanical field&bull;Hands-on skills with installation and troubleshooting&bull;Willing to learn specialized equipment&bull;Must be in Qatar with a transferable visaJob Types: Full-time, Permanent

Technician/Mechanic

MBHH

The Multi-Technician is responsible for providing technical support and troubleshooting services across various departments and systems. This individual will be expected to possess expertise in multiple technical disciplines such as electrical, mechanical, HVAC (Heating, Ventilation, and Air Conditioning), plumbing, and other relevant fields. The role requires flexibility and a proactive approach to ensuring the smooth operation of equipment and systems in the organization.Responsibilities:<ul><li>Perform regular preventive maintenance and troubleshooting of electrical, mechanical, HVAC, plumbing, and other technical systems.</li><li>Diagnose and repair faults in a wide range of equipment, including HVAC systems, electrical circuits, machinery, and plumbing systems.</li><li>Assist in the installation and setup of new systems, equipment, and machinery.</li><li>Perform calibration and commissioning of equipment.</li><li>Work with vendors or other technical teams to ensure seamless installation processes</li><li>Ensure all work is conducted in compliance with health, safety, and environmental regulations.</li><li>Maintain accurate records of all maintenance activities for auditing purposes.</li></ul>Qualifications:<ul><li>High school diploma, vocational training, or a relevant technical degree.</li><li>Minimum of 2-3 years of experience in a similar multi-technical role maintenance, repair, and installation.</li><li>Excellent problem-solving and diagnostic skills.</li><li>Strong knowledge of technical tools and safety standards.</li><li>Ability to read and understand technical manuals and blueprints.</li></ul>Job Type: Full-time

Multi Technician

Al Adyat consultancy

Job Description: We are seeking a dedicated L2 / L3 Techno-Functional SME to provide support for our Tax Revenue application suite deployed on Microsoft Azure. This role demands a proactive support specialist who can efficiently troubleshoot, document, and facilitate the resolution of issues within a complex application environment built on SAP HANA 1809 and Tax associated technologies.Arabic: Mother Tongue, highly proficient in EnglishMinimum 5 years in SAP HANA, SAP Tax modules, and cloud environments.Bachelor's degree in Information Technology, Computer Science, or related field. Certifications in Microsoft Azure and SAP are highly advantageous.Key Responsibilities:<ul><li>Serve as the point of contact for users experiencing issues with the Tax Revenue applications and related services.</li><li>Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.</li><li>Apply diagnostic utilities to aid in troubleshooting. Provide prompt and accurate feedback to customers.</li><li>Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician or team.</li><li>Prepare and maintain documentation of application support processes, FAQs, and user guides.</li><li>Contribute to ensuring high availability and performance of the applications, including SAP-based modules like TRM/PSCD/FI/PIPO/ABAP/Webdynpro/BRF+/BW/SAC/FIORI(MCF)/BASIS/Security/Solman.</li><li>Coordinate with the application support team for patch management, updates, and incident management.</li><li>Assist in creating training materials and application notes for end-users and internal staff.</li></ul>Skills and Qualifications:<ul><li>Understanding of IT support principles with a minimum of 5 years of technical and functional support experience.</li><li>Familiarity with cloud services, particularly Microsoft Azure, and understanding of cloud service management and operations.</li><li>Deep Knowledge of SAP HANA 1809 and related modules: TRM, PSCD, FI, PIPO, ABAP, Webdynpro, BRF+, BW, SAC, FIORI (MCF), BASIS, Security, and Solution Manager.</li><li>Strong problem-solving skills with an ability to assess a situation and determine tactical steps forward.</li><li>Excellent verbal and written communication skills with the ability to document processes and prepare instructional guides.</li><li>Capability to work independently with minimal supervision as well as collaboratively within a team.</li><li>Customer service orientation with a patient and empathetic approach to user issues.</li><li>Preferred: SAP certification(s) relevant to the application support and a professional certification in Microsoft Azure.</li></ul>Job Type: Full-timePay: QAR15,000.00 - QAR18,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>SAP HANA, SAP Tax modules, and cloud environments.: 5 years (Required)</li><li>L2/L3 Techno-functional : 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>degree in Information Technology (Required)</li></ul>

L2/L3 Techno-functional - Tax Revenue Application Support

SparkRex Technologies

Position: Technical Support ExecutiveLocation: Doha, QatarJob Type: Student InternshipEligibility: Pursuing any graduation degreePay: UnpaidRole OverviewWe are seeking a proactive Technical Support Intern to provide comprehensive onsite and online support for deployed software systems, including Point-of-Sale (POS) systems. This role involves assisting users with setup, troubleshooting issues, managing support tickets, and ensuring smooth system operations. It offers an excellent opportunity for freshers to gain hands-on experience in both technical support and user coordination, while building critical technical and soft skills in a professional environment.Key Responsibilities<ul><li>POS System Setup and Deployment Support</li><li>Assist in the configuration and installation of POS systems for clients.</li><li>Provide onsite technical support during the initial deployment to ensure successful integration.</li><li>Troubleshoot and resolve any issues encountered during the setup phase.</li><li>Software Deployment and User Assistance</li><li>Support the deployment and configuration of other software systems for end-users.</li><li>Offer onsite and remote assistance to ensure smooth functionality of deployed solutions.</li><li>Work closely with internal teams to resolve hardware and software compatibility challenges.</li><li>Problem Resolution and System Maintenance</li><li>Address user queries and provide effective solutions for technical issues through online and onsite channels.</li><li>Diagnose and escalate complex software bugs or system problems to the development team.</li><li>Maintain system stability by ensuring prompt and effective issue resolution.</li><li>User Communication and Training</li><li>Clearly explain software features, updates, and functionalities to users.</li><li>Conduct user training sessions to enhance familiarity with system operations.</li><li>Gather feedback to identify areas for usability improvements and address user concerns.</li><li>Support Ticket and Workflow Management</li><li>Log, prioritize, and track support tickets using a ticketing system.</li><li>Document resolutions for common issues to contribute to a shared knowledge base.</li><li>Maintain regular communication with users about ticket progress and outcomes.</li><li>Skill Development and Process Improvement</li><li>Gain hands-on experience in deploying and troubleshooting software systems.</li><li>Develop strong communication, coordination, and problem-solving abilities.</li><li>Contribute to process enhancements by identifying and addressing operational gaps.</li></ul>Qualifications/Skill Required<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Familiarity with software development concepts and troubleshooting.</li><li>Strong verbal and written communication skills in English; knowledge of Arabic is a plus.</li><li>Eagerness to learn and adapt in a dynamic work environment.</li><li>Preferred Skills</li><li>Basic knowledge of POS systems and software deployment.</li><li>Experience with ticketing systems or customer support tools is advantageous.</li><li>Excellent collaboration and coordination skills.</li></ul>What We Offer<ul><li>Hands-on experience in supporting both onsite and online technical workflows.</li><li>Opportunity to work with POS systems and other software solutions.</li><li>A collaborative environment with mentorship from experienced professionals.</li><li>A chance to develop foundational expertise in technical support and user engagement.</li></ul>Join our team in Doha and kickstart your career by gaining valuable experience in end-to-end technical support for software systems. Apply today!Job Type: Internship

Technical Support Student Internship

Anvin Infosystems WLL

<ul><li>Software problem management and resolution.</li><li>Software error research and correction alternatives.</li><li>Provide exceptional customer services in a high stress environment.</li><li>Ability to explain technical processes and procedures to end users.</li><li>Proficiency in troubleshooting and resolving complex problems.</li><li>Assists in creating and maintaining accurate records and files.</li><li>Knowledge in ERP modules, database structure</li></ul><ul><li>REQUIREMENTS &amp; EXPERIENCE:</li><li>A Bachelor&rsquo;s degree in Computer Information Systems or a closely related field.</li><li>2+ years of increasingly responsible experience in an information technology environment.</li><li>Demonstrated knowledge of systems analysis and information technology principles.</li><li>Experience with reporting and analytic applications from the technical support perspective (application support, object definitions, end-user support, etc.)</li><li>Customer service minded and solutions oriented.</li><li>Ability to work with a wide variety of problems and personalities, while continuing to promote a professional and pleasant demeanor.</li></ul>Job Type: Full-time

Engineer Technical Support

Baruch Trading & Contracting Services

Job Description &ndash; Testing &amp; Commissioning TechnicianPosition Title: Testing &amp; Commissioning Technician Experience Level: 3&ndash;5 Years Work Location: Qatar Industry: Electrical / Mechanical / Instrumentation / Oil &amp; Gas Employment Type: Full-TimeRole OverviewThe Testing &amp; Commissioning Technician will be responsible for carrying out all site-based pre-commissioning, commissioning, and performance testing activities for electrical and mechanical systems. The role requires strong technical understanding, hands-on experience, and adherence to project quality and safety standards.Key Responsibilities<ul><li>Execute testing, commissioning, and performance verification of MEP and control systems as per approved procedures and drawings.</li><li>Perform pre-commissioning checks, functional testing, loop checking, and system energization.</li><li>Work closely with engineers to ensure that installation and commissioning activities meet project specifications and schedules.</li><li>Prepare and maintain commissioning reports, test sheets, and documentation for client approval.</li><li>Identify, troubleshoot, and resolve defects or performance issues in coordination with the engineering team.</li><li>Support system handover and client acceptance testing activities.</li><li>Comply with all site safety procedures and quality management systems.</li><li>Provide technical feedback and participate in tool box talks and commissioning meetings as required.</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Technical Certificate in Electrical, Mechanical, or Instrumentation Engineering.</li><li>Minimum 3&ndash;5 years of experience in testing and commissioning of electrical, mechanical, or control systems.</li><li>Hands-on experience with HVAC, BMS, Fire Alarm, ELV, or LV systems preferred.</li><li>Oil &amp; Gas experience will be an added advantage.</li><li>Familiar with testing procedures, commissioning schedules, and quality documentation.</li><li>Ability to read and interpret technical drawings and schematics.</li><li>Good communication and reporting skills in English.</li><li>Strong safety awareness and teamwork attitude.</li></ul>Other Details<ul><li>Working Hours: As per project/site schedule</li><li>Food, Accommodation &amp; Transportation: Provided by the company</li><li>Other Benefits: As per Qatar Labour Law</li></ul>Interested candidates may send their updated CVs to: milan@baruchqatar.com / WhatsApp 66908639 Please mention &ldquo;Testing &amp; Commissioning Technician &ndash; Qatar #NAME&rdquo; in the subject line.Job Type: PermanentApplication Question(s):<ul><li>Availability / Notice Period:</li></ul>( ) Immediate Joiner&emsp;( ) 1 Week&emsp;( ) 2 Weeks&emsp;( ) More &ndash; specify: ______<ul><li>Current Salary (QAR):</li><li>Oil &amp; Gas Project Experience:</li></ul>( ) Yes&emsp;( ) No<ul><li>Total Years of Experience:</li></ul>

Testing & Commissioning Technician

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