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customer support executive

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assistant manager - sales

chat support agent

telephone sales agent

Mars BPO

Job Summary:We are hiring motivated and enthusiastic Cold Caling Agent to join our dynamic night shift sales team. Whether you're a fresher or experienced professional, if you have basic to fluent English and good communication skills, we welcome you to apply.Job Description:Key Responsibilities:Mars BPO is looking for motivated and energetic Customer Sales Representatives (CSR) to join our growing team. The ideal candidate should have excellent communication skills and a passion for sales. This role involves handling outbound calls and converting leads into successful sales.<ul><li>Make outbound calls to potential customers</li><li>Promote products/services and generate sales</li><li>Achieve daily and monthly sales targets</li><li>Handle customer queries professionally</li></ul>Requirements:<ul><li>Minimum Intermediate / A-Level education</li><li>Good English communication skills</li><li>Basic computer knowledge</li><li>Ability to work in night shift</li><li>Sales experience is a plus (Fresh candidates can also apply)</li><li>Strong persuasion and negotiation skills</li></ul>Benefits:<ul><li>Professional work environment</li><li>Career growth opportunities</li><li>Performance-based incentives</li><li>Supportive team and management</li></ul>Shift Timing: 6:00 PM &ndash; 4:00 AMContact Information:+92 319 5002892 hr.karachi@marsbpo.orgAddress-Mars BPO Pvt Ltd Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, Civil Lines KarachiNote: Come along with your updated resume for the walk-in interview. Start your career in a fast-paced and rewarding environment today!Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Cold Calling Agent (Night Shift)

Tribe-d

Sales Executive / Chat Support AgentDigit-it is looking for a motivated and enthusiastic Sales Executive / Chat Support Agent to join our team.Position: Sales Executive / Chat Support Agent Experience: Freshers to 6 Months Experience Shift Timing: 6:00 PM to 2:00 AM (Night Shift) Location: Gulshan-e-Iqbal, KarachiRequirements:<ul><li>Good communication skills in English (written &amp; verbal)</li><li>Basic knowledge of sales and customer handling</li><li>Ability to manage sales through social media platforms</li><li>Willingness to learn and achieve targets</li><li>Freshers are encouraged to apply</li></ul>Salary: Starting from PKR 25,000 (based on experience and skills)Job Responsibilities:<ul><li>Handle customer queries through chat support</li><li>Generate leads and convert them into sales</li><li>Communicate with potential customers via social media platforms</li><li>Maintain good customer relationships</li></ul>Apply Now: Send your CV and join our growing team!Pay: Rs20,000.00 - Rs25,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Agent

Mashreq

<div>
 Job Purpose To delight internal and external customers over the phone ( inbound &amp; outbound -call back)
 
 - Interact with customers over the phone, chat , email to understand their banking needs.
 
 - Provide excellent customer service to achieve customer loyalty.
 
 - Resolve problems over the live chat, email or telephone.
 
 - Convert sales opportunities in order to meet financial targets.
 
 - Clarify and explain procedures and products over the telephone.
 
 - Capture and report customer feedback towards continual product development.
 
 
 Key Result Areas Achieve the required KPI set in term of
 
 Adherence
 
 CRD
 
 AHT
 
 Quality score
 
 post call suveuy
 
 NPS
 
 Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.
 
 - Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
 
 - Mostly related to explaining procedures or providing information regarding retail banking products.
 
 - Also involves root cause analysis and reversals of charges and fees when necessary.
 
 Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).
 
 - 1 &ndash; 3 years experience
 
 - Very customer focused
 
 - Computer literate
 
 - Excellent communication skills
 
 - Strong listening skills.
</div>

Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

Human Capital HR Solutions

Quality Control Manager (Call Center QA)Location: Remote Industry: BPOHuman Capital HR Solutions is hiring a Quality Control Manager for one of its international clients operating in the dietary supplements industry. We are looking for an experienced professional with a strong background in Call Center Quality Assurance and Sales Quality Management to ensure high-quality customer interactions and continuous performance improvement.Key Responsibilities:Listen to and evaluate 50&ndash;60 sales calls dailyAssess operator performance using internal quality standardsIdentify gaps in sales communication and objection handlingProvide clear, constructive feedback to improve agent performancePrepare quality reports and monitor overall call center performanceEnsure compliance with quality assurance policies and proceduresRequirements:Bachelor's degree in Business Administration, Management, Communications, or a related field3&ndash;5 years of experience in Quality Assurance/Quality Control within a Sales Call CenterStrong understanding of sales processes, customer service, and objection handlingExcellent analytical, listening, and communication skillsFluency in English and Urdu (spoken and written)Self-motivated with the ability to work independently in a remote environmentStrong attention to detail and report-writing skillsWhat We Offer:Fully remote working opportunityWork with an international organizationProfessional growth in a fast-paced environmentCollaborative and performance-driven cultureApply Now!Send your updated resume to: careers1.hc@gmail.comOnly shortlisted candidates will be contacted.Pay: Rs33,851.93 - Rs152,918.03 per monthWork Location: In person

Quality Control Manager (Call Center QA)

Inqline

Job Title: QA EngineerCompany: ConnectLoop Location: Karachi, Pakistan Work Type: Full-time, in-office Schedule: 5 days a week from the office Experience Required: 3&ndash;5 yearsAbout ConnectLoopConnectLoop is an AI technology company building AI-powered sales agents that help businesses capture leads, answer customer questions, qualify prospects, book meetings, and follow up across channels such as websites, WhatsApp, email, and CRM systems.We are looking for a detail-oriented QA Engineer to join our Karachi office and help ensure our product is reliable, accurate, and ready for customers.About the RoleAs a QA Engineer at ConnectLoop, you will be responsible for testing our web application, AI agent workflows, APIs, integrations, dashboards, and customer-facing features. You will work closely with the product and engineering teams to identify issues, document bugs, verify fixes, and help improve the overall quality of the platform.This is an in-office role based in Karachi, and the candidate is expected to work from the office 5 days a week.Key Responsibilities<ul><li>Create, execute, and maintain test plans, test cases, and QA checklists.</li><li>Perform manual testing for web applications, admin dashboards, APIs, and AI-powered features.</li><li>Test end-to-end user flows such as sign-up, onboarding, AI agent setup, chat, lead capture, appointment booking, and CRM integrations.</li><li>Evaluate AI agent behavior for accuracy, hallucinations, conversation flow, lead qualification quality, and overall user experience based on the Product Requirements.</li><li>Test integrations with tools such as CRMs, email platforms, calendars, WhatsApp, and other third-party systems.</li><li>Identify, document, and track bugs using tools such as ClickUp, Jira, Linear, or similar platforms.</li><li>Work closely with developers to reproduce issues and verify fixes.</li><li>Perform regression testing before releases.</li><li>Perform performance testing.</li><li>Maintain and update QA documentation including test cases, regression suites, release checklists, and testing procedures.</li><li>Participate in release validation, smoke testing, and user acceptance testing (UAT) activities before production deployments.</li><li>Validate lead data, CRM synchronization, analytics events, and workflow execution to ensure data accuracy across systems.</li><li>Ability to analyze application logs, API responses, and error reports to assist with troubleshooting.</li><li>Test APIs using Postman or similar tools.</li><li>Ensure the product works properly across different browsers, devices, and screen sizes.</li><li>Help improve QA processes, release standards, and product quality.</li></ul>Required Skills &amp; Experience<ul><li>3&ndash;5 years of experience in software quality assurance.</li><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>Strong experience with manual testing of web applications.</li><li>Good understanding of QA processes, test planning, bug reporting, and regression testing.</li><li>Experience testing APIs using Postman or similar tools.</li><li>Familiarity with browser developer tools for debugging network requests, console errors, and frontend issues.</li><li>Good understanding of application performance, page load behavior, and responsiveness testing.</li><li>Ability to write clear, detailed, and well-structured bug reports.</li><li>Good understanding of software development workflows.</li><li>Strong attention to detail and problem-solving skills.</li><li>Good communication skills and ability to work with developers, product managers, and designers.</li><li>Comfortable working in a fast-paced startup environment where processes evolve rapidly and team members take ownership across multiple areas.</li><li>Ability to work from the Karachi office 5 days a week.</li></ul>Nice to Have<ul><li>Experience with automation testing tools such as Selenium, Cypress, Playwright, or similar.</li><li>Basic SQL knowledge for data validation.</li><li>Experience testing AI chatbots, AI agents, or machine learning products.</li><li>Experience testing SaaS, CRM, calendar, email, or messaging integrations.</li><li>Familiarity with Agile/Scrum development processes.</li><li>Understanding of usability, performance, and security testing.</li></ul>Ideal CandidateThe ideal candidate is detail-oriented, organized, and comfortable working in a fast-moving AI startup environment. You should be able to test products from both a technical and user perspective. Since ConnectLoop is building AI-powered sales agents, you should also be comfortable reviewing AI responses and making sure the experience feels accurate, professional, and useful for customers.Why Join ConnectLoop<ul><li>Work on a modern AI product with real customers.</li><li>Join a growing AI startup at an early stage.</li><li>Work closely with product, engineering, and leadership teams.</li><li>Opportunity to grow into a Senior QA or QA Lead role.</li><li>Be part of a team building AI sales technology for global businesses.</li></ul>Pay: Rs1,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>software quality assurance.: 3 years (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

QA Engineer

Jubilee Corporation

FDO is to perform her duties (but not limited to) detailed below:<ul><li>Escorting guest to meeting rooms and keeping guest arrival logs.</li><li>Call persons, visitors wanting to meet and book the meeting room.</li><li>Coordinating with kitchen to ensure guests are appropriately and promptly served.</li><li>Guest Record: Every Monday, send weekly sheet to Manager, Administration and Assistant Manager, Administration (Karachi).</li><li>Meeting Room Record: Keep complete log of meeting room usage and meetings in coordination with Admin Office.</li><li>Incoming mail record: Maintain and get it signed by Assistant Manager, Administration (Karachi) on daily basis.</li><li>Outgoing mail record: Receive &amp; review the outgoing mail on daily basis, confirm correctness of receiver&rsquo;s name &amp; Address, ensure merging envelopes for more than one mail to same office, enter in outgoing register. Receive daily mail receipt, log in receipt # in outgoing mail register, receive monthly bills, verify with daily outgoing Mail record sheet and receipt and send for Assistant Manager, Administration approval for payment process. Maintain all logs of outgoing mails.</li><li>Attend telephone calls and transferring calls to appropriate extension in absence of Telephone operator.</li><li>Facilitating the staff by connecting people through telephone on their request if required/requested.</li><li>Effective communication and interpersonal skills</li><li>Strong knowledge of MS Office</li><li>At least Bachelor&rsquo;s Degree.</li><li>Relevant experience of at least 2 years in same position.</li><li>Females only.</li></ul>Work Location: In person

Front Desk Officer

Careem

<div><div>Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people's lives and build an awesome organisation that inspires. 
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region's best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We're now entering our next chapter &mdash; one powered by AI. We're looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it's streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.</div> 

<div>
About the Role 
 
We are looking for a Senior Security Engineer II to join our Security Engineering team. This is a hands-on, high-ownership role for someone who thrives at the intersection of cloud security, infrastructure hardening, and agentic/AI security. You'll be expected to independently drive security initiatives across a large-scale, multi-vertical tech organization - not just advise, but build, ship, and operate. 
 
What You'll Do</div>
<div> 
Cloud &amp; Infrastructure Security</div>
<ul><li>Own and drive cloud security posture across AWS environments (EC2, EBS, IAM, GuardDuty, Bottlerocket, Beanstalk) including enforcement of encryption-by-default, golden AMI pipelines, and auto-remediation frameworks.</li>
<li>Build and maintain hardened golden images; manage CVE patching pipelines and track fleet-wide vulnerability remediation health.</li>
<li>Own KSPM (Kubernetes Security Posture Management) and CSPM controls; lead contingency planning and incident response for infrastructure-level vulnerabilities.</li>
<li>Report on server hardening KPIs, vulnerability patching health, and compliant network security controls for executive/compliance audiences.</li>
</ul><div>Edge &amp; Network Security (Cloudflare)</div>
<ul><li>Manage SSL/TLS certificate health, TLS version enforcement, and bot traffic analysis across production domains.</li>
<li>Analyze and respond to anomalies, bot vs human traffic breakdowns, DDoS patterns, firewall rule tuning.</li>
<li>Investigate CDN misconfigurations and drive root-cause analysis and mitigation for HackerOne-reported issues.</li>
</ul><div>DDoS Simulation &amp; Resilience Testing</div>
<ul><li>Lead and operate DDoS simulation tooling (e.g., Kratos) across business verticals in collaboration with QA and SRE teams.</li>
<li>Integrate simulation platforms into internal developer portals with built-in auth, audit workflows, and approval controls.</li>
</ul><div>Agentic AI &amp; MCP Security</div>
<ul><li>Conduct security reviews for agentic AI systems, MCP servers, and n8n automation workflows covering agent permissions, tool usage, OAuth/JWT auth, and SSRF/injection risks.</li>
<li>Publish security guidelines for agentic AI deployments; build automated tooling to assess agent/workflow security at scale.</li>
<li>Present security architecture proposals (e.g., AWS SSO for agentic identity) to Architecture Review Boards.</li>
</ul><div>Security Reviews &amp; Threat Modelling</div>
<ul><li>Conduct infrastructure threat modelling and security assessment reports across product verticals (Remittance, Pay, Food, Groceries, DineOut, AppEngine, etc.).</li>
<li>Drive RFC, PRD, and code security reviews with strong security reasoning and written communication.</li>
<li>Review secrets management approaches, enforce environment separation (dev vs prod controls).</li>
</ul><div>Infrastructure as Code &amp; Automation</div>
<ul><li>Contribute to IaC-based security baselining repositories; build auto-remediation proof-of-concepts that can scale across dozens of AWS accounts</li>
<li>Use agentic AI tooling to automate infrastructure security operations accelerating gap identification and response.</li>
</ul>
<div> 
What You'll Need:</div>
<ul><li>8-10 years of hands-on security engineering experience in a cloud-native environment.</li>
<li>Deep expertise in AWS security (IAM, GuardDuty, EBS encryption, EC2/Beanstalk hardening, Bottlerocket, Secrets Manager).</li>
<li>Strong working knowledge of Kubernetes security (KSPM, container escape risks, runtime detection).</li>
<li>Hands-on experience with Cloudflare (WAF, bot management, SSL/TLS, custom rules, traffic analytics).</li>
<li>Proven track record of owning vulnerability management programs, patching pipelines, SLA tracking, KPI reporting.</li>
<li>Experience with DDoS simulation/resilience testing and cross-functional coordination with SRE and QA.</li>
<li>Familiarity with agentic AI and MCP server security ,SSRF, prompt injection, OAuth/JWT flows, tool permission scoping,</li>
<li>Experience building or reviewing n8n / workflow automation from a security perspective.</li>
<li>Strong communication &amp; presentation skills</li>
<li>Strong cross functional and collaboration skills.</li>
<li>A high-ownership builder mindset, with a proven ability to drive complex initiatives independently from conception to completion</li>
<li>Familiarity with Infrastructure as Code (Terraform/CDK), Endpoint Security (CrowdStrike), HackerOne bug bounty triage, and application security tooling (Snyk/SonarQube) is a strong plus.</li>
</ul>
What We'll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div>

Senior Security Engineer II

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