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customer service specialist Jobs in Kuwait

customer service specialist

national sales manager

sales account manager

territory customer manager

Almarai - المراعي

<div>
 
 
 Territory Customer Manager
 
 |
 
 Kuwait City, Kuwait
 
 
 
 
 
 
 
 
 
 
 The Company
 
 
 
 
 
 
 Almarai is the world&rsquo;s largest vertically integrated dairy and the region&rsquo;s largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the #1 FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.04 billion on sales of SAR 19.57 billion in 2023. For more details, please visit our website &ndash;
 
 
 www.almarai.com.
 
 
 An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group.
 
 
 
 
 
 
 
 
 
 
 
 
 The Role:
 
 
 
 To directly manage the assigned territory Performance against Customer potential and Company Set Targets. To manage the performance of his team members by checking their daily achievements, set daily objectives and manage customer call plans.
 
 
 
 
 
 
 
 
 
 To be successful in this role, you must have the following:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business or marketing.
 </li>
 <li>
 4-5 in Foodservice industry; Experience in managing teams and Multi categories.
 </li>
 <li>
 English proficiency; Computer literacy.
 </li>
 <li>
 Driving license.
 </li>
 <li>
 Competencies such as; Proficient in team management; Leadership skills; Excellent communication and interpersonal skills; Assertive; Time management skills; Go getter personality; Analytical skills; Negotiation and coaching skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.
 
 
 
 
 
 This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package.
 
</div>

Territory Customer Manager

Alghanim INDUSTRIES

Date: 19 Feb 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Account Manager is responsible for keeping the relationships with the key customers by partnering with and ensuring the long-term success.
 Job Responsibilities
 <ul>
<li>Developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders.</li>
<li>Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of service and solutions according to customer needs.</li>
<li>Operating as the lead point-of-contact for any and all matters specific to your customers.</li>
<li>Building and maintaining strong, long-lasting, customer relationships</li>
<li>Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.</li>
<li>Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.</li>
<li>Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.</li>
<li>Forecasting and tracking key account metrics.</li>
<li>Identifying and growing opportunities within territory and collaborating with Sales Teams to ensure growth attainment.</li>
<li>Assisting with high-severity requests and issuing escalations as needed.</li>
</ul>
Candidate Requirements
 <ul>
<li>Bachelor’s Degree in Engineering.</li>
<li>5 to 7 years of experience in direct Sales activities</li>
<li>Working in the same field is a must.</li>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

Account Manager

Future Technology Systems Co. (FutureTEC)

<div>
 
 
 Account Manager
 
 
 
 
 Company:
 
 FutureTEC
 
 
 
 Location:
 
 Kuwait
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Reporting to:
 
 Sales Manager / Commercial Leadership
 
 
 
 
 
 
 Role Overview
 
 
 
 FutureTEC is seeking a proactive and relationship-driven
 
 Account Manager
 
 to manage and grow a portfolio of customer accounts. This role focuses on
 
 account ownership, revenue growth, and customer retention
 
 , working closely with internal teams to deliver IT solutions and services that meet customer needs.
 
 
 The ideal candidate is a
 
 hands-on B2B sales professional
 
 with experience in
 
 IT solutions or services
 
 , comfortable managing accounts, identifying upsell and cross-sell opportunities, and supporting the full sales cycle.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Account Management &amp; Growth
 
 
 <ul>
 <li>
 Manage and grow assigned customer accounts.
 </li>
 <li>
 Build strong relationships with key customer stakeholders.
 </li>
 <li>
 Identify upsell and cross-sell opportunities within existing accounts.
 </li>
 <li>
 Ensure customer satisfaction and long-term account retention.
 </li>
 </ul>
 
 
 
 
 
 Sales Execution
 
 
 <ul>
 <li>
 Support the full sales cycle from opportunity identification to closure.
 </li>
 <li>
 Prepare and follow up on proposals, quotations, and renewals.
 </li>
 <li>
 Maintain an accurate sales pipeline and forecast for assigned accounts.
 </li>
 <li>
 Achieve assigned revenue and account targets.
 </li>
 </ul>
 
 
 
 
 
 Customer Engagement
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned customers.
 </li>
 <li>
 Coordinate internal teams to deliver solutions and resolve issues.
 </li>
 <li>
 Ensure timely follow-up on customer requests and opportunities.
 </li>
 </ul>
 
 
 
 
 
 Internal Collaboration
 
 
 <ul>
 <li>
 Work closely with Presales, Technical, and Operations teams.
 </li>
 <li>
 Coordinate with Sales Manager on account strategy and priorities.
 </li>
 <li>
 Ensure compliance with internal sales processes and approvals.
 </li>
 </ul>
 
 
 
 
 
 Market &amp; Reporting
 
 
 <ul>
 <li>
 Maintain accurate CRM records and account documentation.
 </li>
 <li>
 Provide market feedback and customer insights to management.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, IT, or a related field.
 </li>
 <li>
 
 3&ndash;6 years of experience in B2B sales or account management
 
 .
 </li>
 <li>
 Experience selling
 
 IT solutions or IT services
 
 is a strong advantage.
 </li>
 <li>
 Proven ability to manage customer relationships and close deals.
 </li>
 <li>
 Strong communication and negotiation skills in
 
 English
 
 (Arabic is a plus).
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Attributes
 
 
 <ul>
 <li>
 Strong relationship-building skills
 </li>
 <li>
 Commercial and customer-focused mindset
 </li>
 <li>
 Structured and disciplined approach to sales
 </li>
 <li>
 Ability to manage multiple accounts simultaneously
 </li>
 <li>
 Team player with strong coordination skills
 </li>
 </ul>
 
 
 
 
 
 Why Join FutureTEC
 
 
 <ul>
 <li>
 Work with an established regional IT services company
 </li>
 <li>
 Exposure to enterprise and commercial customers
 </li>
 <li>
 Clear sales structure and leadership support
 </li>
 <li>
 Opportunity for career growth into senior sales roles
 </li>
 </ul>
 
 
</div>

Sales Account Manager

Aqua-Tots Swim School

Job description:Front Desk Position Objective: Work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.&middot; Greet customers when they come into the facility&middot; Communicate effectively with potential and existing customers&middot; Build relationships with families&middot; Handle customer complaints gracefully with a win/win outcome&middot; Report to manager if complaints are unresolved&middot; Lead by example for other staff members by using the customer-focused principle in every customer interaction&middot; Uphold our Aqua-Tots Swim Schools Core Values&middot; Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff&middot; Sell swimming lessons, birthday parties and related swimming merchandise&middot; Answer phones with the proper Aqua-Tots Swim Schools greeting&middot; Provide information about our facility, swim programs, and birthday parties&middot; Give facility tours to new and existing customers&middot; Register new/existing customers&middot; Enter absences/schedule makeups&middot; Prepare new customer Welcome Packets&middot; Process registration fees and tuition payments at time of registration&middot; Obtain and verify paperwork from new families on the first day of lessons&middot; Communicate to instructors absences and makeups recorded during current shift&middot; Fill out Certificates of Completion for all graduates&middot; Take photos of all graduates with Ollie the Otter&middot; Perform all duties as outlined on the daily shift checklist&middot; Ensure facility safety and cleanliness&middot; Opening or closing of facility&middot; Stock snack bar, retail merchandise, office forms and supplies, and all promotional materialsNo required previous work experience.Preferably speaking English and Arabic.Female Only!Job Type: Full-timePay: KD250.000 - KD350.000 per month

Female Front Desk Staff

Floward

<div>
 
 
 Job Title
 
 
 
 Legal Specialist
 
 
 
 Department
 
 
 
 Legal
 
 
 
 
 
 
 Job Purpose
 
 
 
 To provide structured legal, contractual, and compliance support across the Group by managing routine commercial contracts, supporting governance frameworks, and monitoring regulatory risk exposure across multiple jurisdictions. The role ensures legal integrity in day-to-day operations while enabling business growth through commercially practical and risk-balanced advice.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Contract Management
 
 
 <ul>
 <li>
 Review, draft, and negotiate routine commercial agreements including NDAs, vendor agreements, service contracts, consultancy agreements, partnership agreements, and internal memoranda.
 </li>
 <li>
 Identify contractual risks and propose mitigation strategies within approved risk thresholds.
 </li>
 <li>
 Escalate complex or high-risk contractual matters to the Head of Legal.
 </li>
 <li>
 Maintain and continuously improve standardized legal templates and clause libraries.
 </li>
 <li>
 Track contract lifecycle stages including execution, amendments, renewals, expirations, and terminations.
 </li>
 <li>
 Maintain an organized and centralized contract repository.
 </li>
 <li>
 Coordinate with Finance, Procurement, and Commercial teams to ensure contractual compliance and alignment with business objectives.
 </li>
 </ul>
 
 
 
 
 
 2. Legal Advisory &amp; Departmental Support
 
 
 <ul>
 <li>
 Provide timely and practical legal advice to stakeholders across departments including Commercial, Operations, HR, Marketing, Supply Chain, and Technology.
 </li>
 <li>
 Conduct legal research on regulatory developments across GCC and other operating territories.
 </li>
 <li>
 Prepare structured legal opinions, advisory notes, and risk summaries.
 </li>
 <li>
 Support the Head of Legal in group-wide legal initiatives, strategic projects, and cross-border matters.
 </li>
 <li>
 Liaise with external counsel as required and monitor deliverables and cost efficiency.
 </li>
 </ul>
 
 
 
 
 
 3. Policy &amp; Governance
 
 
 <ul>
 <li>
 Assist in drafting, reviewing, and updating internal operating policies across all departments and territories.
 </li>
 <li>
 Ensure policies remain aligned with evolving regulatory requirements and business needs.
 </li>
 <li>
 Support governance initiatives to strengthen internal control frameworks.
 </li>
 <li>
 Maintain documentation of legal processes, policy approvals, and compliance records.
 </li>
 </ul>
 
 
 
 
 
 4. Compliance &amp; Risk Management
 
 
 <ul>
 <li>
 Conduct routine legal and regulatory risk assessments across business functions.
 </li>
 <li>
 Assess applicability of laws and regulations in each operating territory and advise on compliance obligations.
 </li>
 <li>
 Monitor compliance with labor laws, commercial laws, consumer protection regulations, licensing requirements, and other relevant frameworks.
 </li>
 <li>
 Support preparation of responses to regulatory authorities (if applicable).
 </li>
 <li>
 Deliver internal compliance awareness sessions to employees.
 </li>
 <li>
 Maintain a compliance tracker covering licenses, filings, and renewal timelines.
 </li>
 </ul>
 
 
 
 
 
 5. Reporting &amp; Escalation
 
 
 <ul>
 <li>
 Prepare periodic compliance and legal exposure reports for the Head of Legal.
 </li>
 <li>
 Monitor legal risk trends and escalate material risks promptly.
 </li>
 <li>
 Support development of legal dashboards or risk summaries for leadership review.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Law (LLB required).
 </li>
 <li>
 4&ndash;6 years of relevant legal experience in a reputable law firm or in-house legal department.
 </li>
 <li>
 Exposure to multi-jurisdictional regulatory environments preferred.
 </li>
 <li>
 Strong contract drafting and negotiation capability.
 </li>
 <li>
 Strong analytical, research, and documentation skills.
 </li>
 <li>
 Ability to translate legal concepts into clear and commercially practical advice.
 </li>
 </ul>
 
 
 
 
 
 About Floward :
 
 
 
 
 
 
 Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
 
 
 
 
 
 Website
 
 
 https://www.floward.co
 
 
 
</div>

Legal Specialist

Nalco Water, An Ecolab Company

<div>
 Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water annually. We serve industries from food &amp; beverage to mining and manufacturing, delivering innovative solutions that reduce, reuse, and recycle water while protecting systems and equipment. Our team combines deep technical expertise with smart technology to drive efficiency, sustainability, and performance.
 
 
 Ecolab is seeking a
 
 Lead Field Service Representative
 
 where your technical expertise and customer-first mindset will help shape a more sustainable future. You&rsquo;ll be part of a purpose-driven team that supports water treatment systems across diverse industries. You&rsquo;ll work hands-on in the field, building trusted relationships with customers and delivering solutions that protect vital resources and improve operational performance.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Solve a wide range of complex, multi-disciplinary problems
 </li>
 <li>
 Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required
 </li>
 <li>
 Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes
 </li>
 <li>
 Conduct site surveys, product/application audits
 </li>
 <li>
 Inventory management of chemical delivery systems
 </li>
 <li>
 Collect samples for monitoring chemical program
 </li>
 <li>
 Deliver chemicals to customer as needed
 </li>
 <li>
 Conduct field evaluations of new products
 </li>
 <li>
 Lead appropriate pre-trial surveys for site visits
 </li>
 <li>
 Interact with appropriate internal and external customers and resources
 </li>
 <li>
 Maintain accurate records based on information gathered during trials and surveys
 </li>
 <li>
 Create troubleshooting service guides and bulletins on existing products
 </li>
 <li>
 Coordinate and manage sampling and inventory schedules
 </li>
 <li>
 Coordinate implementing solutions with customers
 </li>
 <li>
 Assist sales in preparing business proposals
 </li>
 <li>
 Participate in design reviews, new applications and start-ups evaluations
 </li>
 <li>
 Assist in critiquing products serviceability, performance and reliability
 </li>
 <li>
 Provide customers with expert technical service in all major applications
 </li>
 <li>
 Serve as a Mentor for all levels of Service Reps
 </li>
 <li>
 Support and be committed to the teams Quality Improvement Process
 </li>
 <li>
 Promptly report every incident, accident, injury or applicable near miss to next level management
 </li>
 <li>
 Provide on-site field service (on the phone or on-site)
 
 
 </li>
 </ul>
 
 What&rsquo;s Unique About This Role
 
 
 
 <ul>
 <li>
 You&rsquo;ll operate independently in a dynamic field environment, supported by a team that values your expertise
 </li>
 <li>
 You&rsquo;ll work with cutting-edge technologies and industry-leading training to stay ahead
 </li>
 <li>
 You&rsquo;ll help customers meet sustainability goals while protecting their critical assets
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 2 years of education beyond high school in college or technical school
 </li>
 <li>
 Must have a valid Driver&rsquo;s License and acceptable Motor Vehicle Record
 </li>
 <li>
 Experience in a technical service role, ideally with water filtration systems or in industrial/mechanical environments
 </li>
 <li>
 Ability to travel within a geographic territory
 </li>
 <li>
 Ability to travel overnight for business
 
 
 </li>
 </ul>
 
 Physical Requirements Of Position
 
 
 
 <ul>
 <li>
 Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high
 
 
 </li>
 </ul>
 
 Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.
 
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Associates degree in Engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification
 </li>
 <li>
 4 years of successful technical sales or field sales support experience
 </li>
 <li>
 Must have knowledge of and experience in materials, scheduling and inventory processes
 </li>
 <li>
 Experience in oil and gas industry preferred
 </li>
 <li>
 Previous Refinery/Petrochemical experience
 </li>
 <li>
 Water treatment or specialty chemical industry experience
 </li>
 <li>
 Working knowledge of boilers, cooling towers, and wastewater treatment systems
 </li>
 <li>
 High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
 </li>
 <li>
 History of working in a field that required autonomy and self-motivation
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Excellent organizational skills
 </li>
 <li>
 A strong work ethic and ability to multitask
 
 
 </li>
 </ul>
 
 About Ecolab
 
 
 
 At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.
 
 
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

Lead Field Service Representative

Explore 264+ Territory customer manager in Kuwait this March. Find roles across top companies and apply now to boost your career.

264 territory customer manager jobs In Kuwait

Territory Customer Manager

Territory Customer Manager

Account Manager

Sales Account Manager

Female Front Desk Staff

Legal Specialist

Lead Field Service Representative