sales manager

hr manager

operations manager

finance manager

construction manager

training manager

Bridgestone EMEA

<div>
 POSITION SNAPSHOT
 
 
 JobReq ID: 54024
 
 
 Type of work: On site
 
 
 Type of contract: Open-ended/permanent
 
 
 Full/Part Time: Full time
 
 
 Location:
 
 
 Dubai, AE
 
 
 
 About Us
 
 
 
 Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a &ldquo;Bridgestone West&rdquo; strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
 
 
 
 About The Role
 
 
 
 
 About the Role
 
 
 
 
 Job Purpose
 
 
 
 At Bridgestone MEA, we're looking for an experienced Training Manager to lead and manage training programs across the Middle East, Africa, and CIS regions. You&rsquo;ll take charge of upskilling our distributor partners and internal teammates, delivering sales, management, leadership and soft skills programs that drive performance and align with our strategic vision.
 
 
 This role is about leading transformation in how knowledge is shared, performance is improved, and people are empowered across diverse markets and cultures.
 
 
 
 Responsibilities:
 
 
 
 
 Strategic Leadership and Program Management
 
 
 
 
 <ul>
 <li>
 Design, lead, and execute distributor training programs across MEA and CIS.
 </li>
 <li>
 Partner with HR to support L&amp;D and internal training programs for Bridgestone teammates.
 </li>
 <li>
 Align all training initiatives with strategic business goals and commercial outcomes.
 </li>
 <li>
 Drive the digital transformation of training tools and delivery formats.
 </li>
 <li>
 Establish training standards and ensure compliance with global best practices.
 
 
 
 </li>
 </ul>
 
 Training Delivery and Facilitation
 
 
 
 
 <ul>
 <li>
 Deliver targeted sales and product training to dealer/distributor partners to boost performance and loyalty.
 </li>
 <li>
 Facilitate high-impact sessions on management, leadership, and interpersonal skills.
 </li>
 <li>
 Innovate learning methods to engage multicultural audiences.
 </li>
 <li>
 Support onboarding and induction programs for new hires across the region.
 
 
 
 </li>
 </ul>
 
 Performance Evaluation and Continuous Improvement
 
 
 
 
 <ul>
 <li>
 Measure the effectiveness of training through feedback, data, and KPIs.
 </li>
 <li>
 Continuously enhance training programs to reflect evolving business needs.
 </li>
 <li>
 Report learning outcomes to the MEA leadership team and external partners.
 
 
 
 </li>
 </ul>
 
 Communication and Stakeholder Engagement
 
 
 
 
 <ul>
 <li>
 Act as the single point of contact for distributor training communications.
 </li>
 <li>
 Keep partners updated with the latest training content, tools, and requirements.
 </li>
 <li>
 Engage with regional leadership to align on learning priorities and execution.
 
 
 
 </li>
 </ul>
 
 Systems Management
 
 
 
 
 <ul>
 <li>
 Oversee and manage the Learning Management System (LMS) for both internal teams and external partners.
 </li>
 <li>
 Support the rollout of eLearning platforms and ensure system integrity and user experience.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience Required
 
 
 
 
 Education, Master, other certification:
 
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in Business Administration, HR, Education, or related fields.
 </li>
 <li>
 Certifications in Instructional Design, Coaching, or Leadership Development are a plus.
 
 
 
 </li>
 </ul>
 
 Experience (years):
 
 
 
 
 <ul>
 <li>
 10+ years of experience in automotive training, ideally across sales or aftersales functions.
 </li>
 <li>
 Proven success in managing large-scale regional training programs in multicultural environments.
 </li>
 <li>
 Experience operating in the Middle East and Africa, with strong awareness of cultural and business nuances.
 
 
 
 </li>
 </ul>
 
 Technical Skills:
 
 
 
 
 <ul>
 <li>
 Strong proficiency with Learning Management Systems (LMS).
 </li>
 <li>
 Hands-on experience with eLearning platforms.
 </li>
 <li>
 Analytical mindset; able to use data to track and optimize training effectiveness.
 </li>
 <li>
 Advanced skills in MS Office (PowerPoint, Excel, Word).
 
 
 
 </li>
 </ul>
 
 Languages Skills:
 
 
 
 
 <ul>
 <li>
 Fluent in English and Arabic (written and spoken) &ndash; mandatory.
 </li>
 <li>
 French or Russian &ndash; a strong advantage.
 
 
 
 </li>
 </ul>
 
 Soft/Behavioral Skills:
 
 
 
 
 <ul>
 <li>
 Inspirational leader with excellent interpersonal and communication skills.
 </li>
 <li>
 Culturally agile and capable of engaging diverse learner groups.
 </li>
 <li>
 Strong project management and multitasking capabilities.
 </li>
 <li>
 High emotional intelligence with the ability to influence at all levels.
 </li>
 <li>
 Strategic mindset with a drive for continuous improvement.
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to &ldquo;Serve Society with Superior Quality&rdquo;, for that, we offer you more than just a competitive payment; we will provide you:
 
 
 
 <ul>
 <li>
 A supportive and engaging onboarding experience to ensure a smooth transition into our team.
 </li>
 <li>
 The opportunity to develop and grow, through training and regular mentorship.
 </li>
 <li>
 Corporate Social Responsibility activities.
 </li>
 <li>
 A truly global, dynamic and challenging work environment.
 </li>
 <li>
 Agility and work/life effectiveness and your long-term well-being.
 </li>
 <li>
 A diverse and inclusive team.
 
 
 
 </li>
 </ul>
 We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.
</div>

Training Manager-Africa Middle East

TALENTMATE

A leading airline in Dubai is seeking a Senior Manager for Aircraft Maintenance Training. The role focuses on leading technical training programs in compliance with aviation regulations. The ideal candidate will have over 10 years of experience and a Bachelor's degree in a relevant field, with preferred qualifications in aircraft maintenance licensing. This full-time position offers an opportunity to ensure the highest training standards and compliance within the organization.

Director of Aircraft Maintenance Training & Compliance

SpyroSys Training 

About Us:Spyrosys Education is a leading training institute in Dubai offering career-focused professional certification and corporate training programs. We are expanding our HR training division and are looking for passionate and experienced professionals to join our faculty team for CHRM (Certified Human Resource Manager) and CHRP (Certified Human Resource Professional) courses.Key Responsibilities:<ul><li>Conduct engaging online/live sessions for CHRM and CHRP certification courses.</li><li>Deliver high-quality lectures, practical case studies, and assessments aligned with course objectives.</li><li>Prepare and update training materials, presentations, and evaluation methods.</li><li>Guide and mentor students throughout their learning journey.</li><li>Coordinate with the academic and operations team for scheduling and feedback management.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Human Resource Management or related field.</li><li>Minimum 3&ndash;5 years of experience in HR roles such as HR Generalist, HRBP, Training &amp; Development, or similar.</li><li>Prior teaching/training experience in CHRM/CHRP or other HR certifications preferred.</li><li>Excellent communication, presentation, and mentoring skills.</li><li>Ability to teach in an interactive, practical, and engaging manner.</li><li>Availability for part-time weekend or evening sessions.</li></ul>Preferred Qualifications:<ul><li>Certified CHRM / CHRP professional or equivalent HR certification.</li><li>Experience in corporate training or academic institutions in the UAE or GCC region.</li></ul>Job Types: Full-time, Part-timePay: From AED100.00 per hourExpected hours: 4 &ndash; 6 per week

Experienced Faculty for CHRM, CHRP Certification Training (Part-Time)

DUBAI PROPERTIES GROUP LLC

<ul><li>Support the training manager in identifying and meeting L&D demand from the business, and in conducting TNA using data from the year end reviews, and development goals in Tahweel.</li><li>Support in organizing and executing training as per the training calendar and ensure that employees receive relevant and effective training that supports their professional development and the overall goals of the organization.</li><li>Work with training vendors and the business stakeholders to implement special L&D programs planned for the year, for example Flagship Leadership Programs, and the Youth Development Program.</li><li>Manage the e-learning platforms such as E-Cornell/ STRYVE, ensuring employees complete appropriate courses based on their job responsibilities, skills gaps, and career aspirations.</li><li>Create and implement online learning campaigns to increase adoption and consistent usage of the platforms. Support evaluation of training effectiveness through data analysis</li><li>Prepare monthly L&D reports and the slide decks for monthly Operations reviews.</li><li>Support maintenance of training logs and generate/prepare reports on training activities/programs to track employee progress, identify areas for improvement, and provide recommendations to section heads for informed decision making.</li><li>Support all talent management activities- talent reviews with the business, preparation of reports and talent slide decks for Company and management and maintain talent review data on Tahweel.</li><li>Support completion of PDPs for targeted employees, specifically, potential successors to critical positions, and all UAENs. Generate/prepare reports to track employee progress, identify areas for improvement, and provide recommendations to section heads for informed decision making.</li><li>Utilize RPAs for managing training invites, uploading training records to Tahweel, and providing monthly Sphera (ESG) updates.</li><li>Support the preparation, utilization, and reporting of annual training budget.</li><li>Support the preparation of the organizational map for the engagement survey launch.</li><li>Support development, maintenance, and implementation of competence matrices, and assessments.</li><li>Assist with departmental ad hoc projects and activities as required.</li></ul>

Senior Executive  Learning and Development

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, our retail and contact centres operate globally! Our international teams play a crucial role in representing our brand, and providing our customers with up to date information regarding our range of products and services. Working with our team means that you serve as a primary means of communication and are often a first point of contact for our valued customers!
As Contact Centre Training &amp; Quality Specialist , you need to effectively manage and lead the Contact Centre Training and Quality team to design, develop, implement and evaluate appropriate quality, learning and development solutions to deliver an end-to-end exceptional customer and employee experience. Ensure the training and quality strategy is implemented and in line with overall Retail and Contact Centre (R&amp;CC) strategic goals.
In this role, you will:
<ul><li>Lead the Training and Quality team to deliver exceptional customer and employee experience across the contact centres. Identify and review performance goals, competencies and development plans. Manage performance, motivate, engage and develop the team.
</li><li>Create, review and evaluate learning and training methods, material and recommend and develop innovative solutions to ensure all training facilitates learning and is engaging, relevant, fit for purpose, effective and adheres to global quality standards. Create programmes to ensure learning is engaging and present throughout the contact centre employee journey across all grade levels, cultures and demographics.
</li><li>Set the training standard for the Training and Quality team to follow. Provide relevant criteria to sign off individuals to deliver all content and authorised training programmes and personally deliver training programmes when required.
</li><li>Liaise with R&amp;CC head office, Contact Centre management, and Resource Planning teams to schedule training and quality resource and attendee nominations to ensure programmes are developed and delivered in a timely manner to meet immediate, medium, and long-term business needs. Confirm course placements and ensure eligibility criteria are met. Ensure attendance and programme results are recorded in the corporate Learning Management System.
</li><li>Ensure quality management is achieved throughout employee and customer journeys within the contact centre teams. Create programmes to engage teams and enable them to understand and deliver on quality goals. Monitor overall performance and provide coaching to leadership teams and consultants when required. Look for areas of improvement and create plans to address either internally or alongside, relevant product owners and stakeholders.
</li><li>Foster and develop relationships with colleagues across R&amp;CC and other EK departments such as EKAS, Skywards, CASA, RO and L&amp;T as well as external partners to ensure that quality programmes and learning and development solutions are benchmarked and aligned with latest developments, innovations and industry best practise.
</li><li>Project manage new quality and training requirement programmes. Ensure specified criteria are met on time and within budget. Contribute and participate in overall business development and improvement projects and initiatives where required.
</li><li>Ensure industry and legislative requirements in relation to training and quality are understood, practised, trained and governed within the team to ensure internal and external regulatory compliance.
</li><li>Create and share reports which demonstrate training and quality progress against defined goals to R&amp;CC head office and Contact Centre management teams. Provide programme delivery, management of pre and post trainee contact time and evaluation reports, and share insights with relevant stakeholders.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Bachelor&rsquo;s degree (12+3 or equivalent) with over 5 years of experience in customer service and call centre operations.
 
</li><li>Experience in Leadership and training role, preferably in a reservations and contact centre environment
</li><li>Coaching and people development.
</li><li>Training content creation and delivery
</li><li>Reservations and ticketing.
</li><li>Working knowledge of contact centre procedures and methodology.
</li><li>Strong analytical ability and diagnostic and problem-solving skills.
</li><li>Ability to communicate, negotiate and influence effectively.
</li><li>Training delivery and coaching skills.
</li><li>Presentation skills.
</li></ul>Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

Contact Centre Training & Quality Specialist

e& UAE

<div>
 
 Job Description
 
 
 
 As a Retail Customer Experience Manager, your primary role is to enhance customer satisfaction, streamline the customer journey. You'll be responsible for shaping the retail customer experience, lead the OJT Training team to deliver the last mile stone of Knowledge , system and experience to every individual in retail stores , and ensuring high-quality standards are maintained across all retail touchpoints.
 
 
 
 Responsibilities
 
 
 
 
 Customer Experience Responsibilities:
 
 
 
 <ul>
 <li>
 Design retail customer Journey (As is &amp; To Be) by engaging the retail team and considering customer feedback
 </li>
 <li>
 Analyze customer experience data to highlight opportunities and formulate action plans.
 </li>
 <li>
 Oversee the customer experience recovery process, identifying gaps and proactively mitigating potential risks.
 </li>
 <li>
 Regularly monitor customer satisfaction metrics across all retail touchpoints, and implement necessary actions to uphold a robust score.
 </li>
 <li>
 Lead customer experience projects in conjunction with other stakeholders and vendors, providing timely updates on project challenges, opportunities, and progress to senior management.
 </li>
 <li>
 Conduct stress tests on retail digital enablers, gather feedback from customers and staff, and offer recommendations to enhance performance across various parameters including experience, sales, operational efficiency, and cost.
 </li>
 <li>
 Liaise with IT developers and production, marketing, and sales teams to enhance customer services and bolster brand awareness.
 </li>
 <li>
 Proactively identify customer needs and implement measures to ensure their positive experiences are maintained.
 
 
 </li>
 </ul>
 
 Development And Training Responsibilities
 
 
 
 <ul>
 <li>
 Spearhead the retail development team to provide comprehensive knowledge, customer experience, and system hands-on training to all retail store personnel.
 </li>
 <li>
 Use governance tools and periodic knowledge tests to measure staff knowledge performance.
 </li>
 <li>
 Create tactical training to stimulate sales, leveraging best practices of top achievers and advanced market sales techniques.
 </li>
 <li>
 Align training topics and schedule with business needs and sales seasonality.
 </li>
 <li>
 Monitor retail team satisfaction regarding on-the-job training in terms of delivery, content, and timing.
 </li>
 <li>
 Produce detailed training and trainers' performance reports.
 </li>
 <li>
 Foster the development of training team skills and capabilities to ensure high-quality training delivery.
 
 
 </li>
 </ul>
 
 Retail Quality Field
 
 
 
 <ul>
 <li>
 Lead the quality team to monitor retail compliance with customer journey standards and operational processes.
 </li>
 <li>
 Provide zone heads with monthly performance reports (Zone, Area, and Store Wise).
 </li>
 <li>
 Promptly communicate to the heads of zones and retail management about common compliance issues, high-risk areas, and critical gaps.
 </li>
 <li>
 Train Quality team members on new updates in customer journey and processes.
 </li>
 <li>
 Coordinate monthly calibration sessions between retail development team and quality team to ensure consistent measurement of compliance amid rapid changes in processes and journey guidelines.
 </li>
 <li>
 Coach and develop your team in accordance with the quarterly personal development plan.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor Degree with 4 years of relevant experience
 
 
 </li>
 </ul>
 We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
 
 
 
 At e&amp; diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&amp;Inclusion@eand.com
 
</div>

Specialist/Retail Customer Experience

Venco Imtiaz Contracting Co

Job Summary:The Learning &amp; Development Manager is responsible for designing, implementing, and managing training and talent development programs that enhance the technical, behavioral, and leadership capabilities of employees at all levels. The role focuses on building a performance-driven culture across construction sites, head office, and support departments by aligning learning initiatives with business goals, project requirements, and regulatory compliance.This position requires a deep understanding of construction operations, workforce skill development, competency frameworks, and UAE labor and safety standards.Key Responsibilities:<ul><li>Develop and implement the company&rsquo;s annual L&amp;D strategy aligned with organizational objectives and workforce planning.</li><li>Conduct comprehensive training needs analyses (TNA) across departments and projects to identify technical and behavioral skill gaps.</li><li>Establish competency matrices for various functions &mdash; including engineering, site supervision, HSE, QA/QC, and support staff.</li><li>Design and manage structured learning programs covering technical skills, safety compliance, leadership, and soft skills.</li><li>Coordinate with external training providers, certification bodies, and government institutions (e.g., MOHRE, KHDA, IOSH, NEBOSH).</li><li>Develop induction and onboarding programs for new hires and graduate engineers.</li><li>Introduce blended learning methods (classroom, e-learning, on-the-job training, and toolbox talks).</li><li>Implement site-based learning plans addressing construction productivity, quality, and safety performance.</li><li>Collaborate with Project Managers and HSE teams to ensure workers and supervisors receive regular safety and trade-specific training.</li><li>Support upskilling of foremen, supervisors, and engineers for career progression.</li><li>Design and roll out leadership development programs for mid-level and senior managers.</li><li>Support succession planning through structured talent reviews and individual development plans (IDPs).</li><li>Facilitate mentoring, coaching, and cross-functional development initiatives.</li><li>Measure training effectiveness through post-training assessments, feedback surveys, and performance metrics.</li><li>Maintain L&amp;D dashboards, KPIs, and compliance records for internal and external audits.</li><li>Optimize training budgets and recommend cost-effective solutions for maximum impact.</li><li>Ensure all mandatory and statutory trainings (e.g., HSE, first aid, fire safety, scaffolding) are conducted and documented per UAE regulations.</li><li>Maintain training records in ERP or HRIS systems and prepare monthly reports for management review.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field (Master&rsquo;s degree preferred).</li><li>Minimum 10&ndash;15 years of progressive HR or L&amp;D experience, preferably within the construction or engineering sector in the UAE/GCC.</li><li>Strong knowledge of adult learning principles, competency-based frameworks, and training design methodologies.</li><li>Experience in implementing e-learning platforms or digital learning systems.</li><li>Excellent communication, facilitation, and stakeholder management skills.</li><li>Certification in L&amp;D, Training Management, or Instructional Design (e.g., CIPD, ATD, SHRM) is an advantage.</li></ul>Key Competencies:<ul><li>Strategic Learning &amp; Workforce Planning</li><li>Performance &amp; Competency Management</li><li>Leadership Development</li><li>Training Evaluation &amp; ROI Measurement</li><li>Coaching &amp; Facilitation</li><li>Change Management &amp; Employee Engagement</li></ul>Job Type: Full-time

Learning and Development Manager

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