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training quality manager

Marriott International

<div>Additional Information 
Job Number26066522 
Job CategoryHuman Resources 
LocationSalwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization&rsquo;s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. The role will be reporting to the Director of Human Resources with a dotted reporting line to the General Manager. 
CANDIDATE PROFILE 
Education and Experience
Bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer with proven experience in executing Marriott training programs along with total quality management. 
CORE WORK ACTIVITIES 
Administering Employee Training Programs
<ul><li>Promotes and informs employees about all training programs.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Helps employees identify specific behaviors that will contribute to service excellence.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li></ul>
<ul><li>Meets with training cadre on a regular basis to support training efforts.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Evaluating Training Programs Effectiveness
<ul><li>Monitors enrollment and attendance at training classes.</li></ul>
<ul><li>Meets regularly with participants to assess progress and address concerns.</li></ul>
<ul><li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Measures transfer of learning from training courses to the operation.</li></ul>
<ul><li>Ensures adult learning principles are incorporated into training programs.</li></ul> 
Developing Training Program Plans and Budgets
<ul><li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization&rsquo;s mission and vision.</li></ul>
<ul><li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li></ul>
<ul><li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li></ul>
<ul><li>Aligns current training and development programs to effectively impact key business indicators.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Develops specific training to improve service performance.</li></ul>
<ul><li>Drives brand values and philosophy in all training and development activities.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul> 
Managing Training Budgets
<ul><li>Participates in the development of the Training budget as required.</li></ul>
<ul><li>Manages budget in alignment with Human Resources and property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Utilizes P-card if appropriate to control and monitor departmental expenditures.</li></ul>
Quality Assurance:
<div><ul><li>Take full ownership of the hotel&rsquo;s Quality Assurance (QA) framework, ensuring consistent compliance with Marriott brand standards and operating procedures across all departments.</li>
<li>Lead and coordinate Marriott Brand Standard Audits (BSA), internal audits, and third-party inspections; track findings, drive corrective actions, and ensure timely closure.</li>
<li>Develop, implement, and monitor quality improvement plans to enhance guest satisfaction, service consistency, and operational excellence.</li>
<li>Act as the subject matter expert on brand standards, ensuring departments are trained, aligned, and audit-ready at all times.</li>
<li>Analyze guest feedback (e.g., Guest Voice, Medallia, reviews) and operational data to identify trends, gaps, and opportunities for service enhancement.</li>
<li>Partner with department heads to embed quality culture, accountability, and continuous improvement practices at all levels.</li>
<li>Oversee policy and SOP compliance, ensuring all procedures are updated, communicated, and adhered to in line with Marriott guidelines.</li>
<li>Conduct regular quality walkthroughs and spot checks across guest areas, back-of-house, and service touchpoints.</li>
<li>Drive training and awareness programs for associates on quality standards, audit readiness, and guest experience excellence.</li>
<li>Prepare and present quality performance reports to leadership, including audit scores, action plans, and improvement initiatives.</li>
<li>Ensure readiness for external inspections, where applicable, maintaining high service and facility standards.</li>
<li>Foster a guest-centric culture, ensuring issues are proactively addressed and service recovery standards are consistently applied.</li>
</ul></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div>
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Training & Quality Manager

Westin Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26066522
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization&rsquo;s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. The role will be reporting to the Director of Human Resources with a dotted reporting line to the General Manager.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 Bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer with proven experience in executing Marriott training programs along with total quality management.
 
 
 
 CORE WORK ACTIVITIES
 
 
 
 
 Administering Employee Training Programs
 
 
 
 <ul>
 <li>
 Promotes and informs employees about all training programs.
 </li>
 <li>
 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Helps employees identify specific behaviors that will contribute to service excellence.
 </li>
 <li>
 Ensures employees receive on-going training to understand guest expectations.
 </li>
 <li>
 Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
 </li>
 <li>
 Meets with training cadre on a regular basis to support training efforts.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals and/or managers.
 
 
 </li>
 </ul>
 
 Evaluating Training Programs Effectiveness
 
 
 
 <ul>
 <li>
 Monitors enrollment and attendance at training classes.
 </li>
 <li>
 Meets regularly with participants to assess progress and address concerns.
 </li>
 <li>
 Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
 </li>
 <li>
 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
 </li>
 <li>
 Measures transfer of learning from training courses to the operation.
 </li>
 <li>
 Ensures adult learning principles are incorporated into training programs.
 
 
 </li>
 </ul>
 
 Developing Training Program Plans and Budgets
 
 
 
 <ul>
 <li>
 Ensures all training and development activities (department specific and general property training) are strategically linked to the organization&rsquo;s mission and vision.
 </li>
 <li>
 Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
 </li>
 <li>
 Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
 </li>
 <li>
 Aligns current training and development programs to effectively impact key business indicators.
 </li>
 <li>
 Establishes guidelines so employees understand expectations and parameters.
 </li>
 <li>
 Develops specific training to improve service performance.
 </li>
 <li>
 Drives brand values and philosophy in all training and development activities.
 </li>
 <li>
 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Training Budgets
 
 
 
 <ul>
 <li>
 Participates in the development of the Training budget as required.
 </li>
 <li>
 Manages budget in alignment with Human Resources and property financial goals.
 </li>
 <li>
 Manages department controllable expenses to achieve or exceed budgeted goals.
 </li>
 <li>
 Utilizes P-card if appropriate to control and monitor departmental expenditures.
 
 
 </li>
 </ul>
 
 Quality Assurance:
 
 
 
 <ul>
 <li>
 Take full ownership of the hotel&rsquo;s Quality Assurance (QA) framework, ensuring consistent compliance with Marriott brand standards and operating procedures across all departments.
 </li>
 <li>
 Lead and coordinate Marriott Brand Standard Audits (BSA), internal audits, and third-party inspections; track findings, drive corrective actions, and ensure timely closure.
 </li>
 <li>
 Develop, implement, and monitor quality improvement plans to enhance guest satisfaction, service consistency, and operational excellence.
 </li>
 <li>
 Act as the subject matter expert on brand standards, ensuring departments are trained, aligned, and audit-ready at all times.
 </li>
 <li>
 Analyze guest feedback (e.g., Guest Voice, Medallia, reviews) and operational data to identify trends, gaps, and opportunities for service enhancement.
 </li>
 <li>
 Partner with department heads to embed quality culture, accountability, and continuous improvement practices at all levels.
 </li>
 <li>
 Oversee policy and SOP compliance, ensuring all procedures are updated, communicated, and adhered to in line with Marriott guidelines.
 </li>
 <li>
 Conduct regular quality walkthroughs and spot checks across guest areas, back-of-house, and service touchpoints.
 </li>
 <li>
 Drive training and awareness programs for associates on quality standards, audit readiness, and guest experience excellence.
 </li>
 <li>
 Prepare and present quality performance reports to leadership, including audit scores, action plans, and improvement initiatives.
 </li>
 <li>
 Ensure readiness for external inspections, where applicable, maintaining high service and facility standards.
 </li>
 <li>
 Foster a guest-centric culture, ensuring issues are proactively addressed and service recovery standards are consistently applied.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

The Head Waitress works as a team member to create the most professional service team in F&amp;B operations, providing high-quality customer service that emphasizes and projects a positive, high-quality image of QC+ and the outlet.Key Responsibilities:<ul><li>Emphasize and project a positive, high-quality image for the outlet.</li><li>Take responsibility for providing professional service in food and beverage outlets.</li><li>Offer guests an enjoyable and expertly served dining experience that aligns with the outlet&rsquo;s standards of excellence, food quality, professionalism, and friendliness.</li><li>Acquire in-depth knowledge of the food and beverage menu of the assigned outlet to assist and provide advice to guests.</li><li>Maintain a good relationship with guests and attend to their complaints and queries satisfactorily.</li><li>Use up-selling techniques actively to exceed guest expectations and increase the outlet&rsquo;s revenue.</li><li>Communicate actively with guests in the outlet and obtain their feedback.</li><li>Increase revenue for the outlet through suggestive selling at all opportunities.</li><li>Understand and strictly adhere to the Rules &amp; Regulations established in the Employees&rsquo; Handbook and the company&rsquo;s policy on Fire, Hygiene, and Health &amp; Safety.</li><li>Report for duty punctually, always wearing the correct uniform.</li><li>Maintain a high standard of personal appearance and hygiene.</li><li>Maintain good rapport and working relationship with all staff members.</li><li>Attend communication meetings, briefings, and training sessions as required by the Manager.</li><li>Fully support the departmental training functions.</li><li>Project a positive and motivated attitude and exercise self-control.</li><li>Handle guest enquiries courteously and efficiently.</li><li>Report guest complaints or problems to supervisors if no immediate solution can be found and follow up with guests.</li><li>Provide courteous and professional service.</li><li>Ensure that the workplace and surrounding area are always kept clean and organized.</li><li>Undertake any reasonable tasks and secondary duties as assigned by the Manager.</li><li>Take responsibility for maintaining hygiene and cleanliness standards in the outlet.</li><li>Take responsibility for enabling the outlet to achieve and maintain outlet standards.</li><li>Assist with the monitoring of the restaurant&rsquo;s inventory as directed by the Manager.</li><li>Assist the Manager during food and beverage events such as cocktail receptions, conferences, banqueting, and outside catering.</li><li>Create a harmonious environment amongst all staff members.</li><li>Complete the opening/closing responsibilities of the outlet.</li><li>Maintain personal hygiene and safety standards.</li><li>Cooperate with other departments as directed by the Manager.</li><li>Undertake any reasonable tasks and secondary duties as assigned by the Manager.</li><li>Monitor the quality of food and beverage being served to the guests to ensure consistency.</li><li>Greet and seat guests and serve them in a professional, discreet, and personalized way.</li><li>Present the menu to guests, take orders, and handle their enquiries courteously and efficiently.</li><li>Pick up and serve food and beverage orders according to the outlet&rsquo;s standards.</li><li>Follow up on guests&rsquo; feedback and ensure that guests have enjoyed their dining experience.</li><li>Present check to guests, collect their payment, and settle the bill.</li><li>Report any misunderstanding, problem, or accident with guests or staff to the supervisors.</li><li>Take responsibility for all service preparations, before, during and after the service (mise-en-place and mise-en-scene).</li><li>Control cost by minimizing wastage, breakage, and spoilage.</li><li>Take co-responsibility for the correct handling of all food stock and equipment in the outlet.</li><li>Remove dishes and glasses from the tables or counters and take them to the kitchen for cleaning.</li><li>Make clearance and reset tables and side stations.</li><li>Return and exchange soiled linen.</li><li>Polish the outlet&rsquo;s glassware, crockery, and cutlery.</li><li>Refill condiments and fold napkins.</li><li>Set up, stock, and maintain the working area.</li><li>Inspect the cleanliness and presentation of all chinaware, glassware, and silverware before use.</li><li>Maintain cleanliness of work areas throughout the day and practice clean-as-you-go procedures.</li><li>Carry out a quarterly, bi-yearly, and yearly inventory check of the operating equipment.</li><li>Ensure that the F&amp;B Service team projects a warm, professional, and welcoming image of the outlet.</li></ul>Qualifications:<ul><li>High school diploma or relevant certification is preferred</li><li>At least 1-2 years of relevant experience in a similar position</li><li>Food &amp; Beverage background is preferred</li></ul>Job Type: Full-timePay: QAR3,200.00 per monthApplication Question(s):<ul><li>Please provide email address and Qatar Mobile number to be considered for this role.</li></ul>Experience:<ul><li>Hospitality: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Head Waitress - AR Speakers

Thabt HR Department

Job SummaryThe Fiberglass Technician is responsible for repairing, fabricating, and finishing fiberglass components for boats, marine vessels, automobiles, and other composite structures. The role involves working with fiberglass materials, resins, gel coats, and composite products to ensure high-quality repairs and manufacturing standards.Key Responsibilities<ul><li>Inspect fiberglass boat hulls, decks, automotive body panels, and composite components for damage.</li><li>Perform fiberglass repairs, restoration, and fabrication work on marine and automotive parts.</li><li>Prepare surfaces by sanding, grinding, cleaning, and masking before repair or finishing.</li><li>Apply fiberglass mat, cloth, resin, and gel coat according to specifications.</li><li>Mix and apply polyester, vinyl ester, or epoxy resins safely and accurately.</li><li>Repair cracks, dents, holes, delamination, and structural damage.</li><li>Mold, shape, and finish fiberglass parts to required dimensions and quality standards.</li><li>Perform color matching, polishing, buffing, and final finishing work.</li><li>Read and interpret repair instructions, technical drawings, and work orders.</li><li>Maintain tools, equipment, and work areas in a safe and clean condition.</li><li>Follow all health, safety, and environmental regulations.</li></ul>Qualifications and Requirements<ul><li>High school diploma or equivalent.</li><li>Technical training in fiberglass repair, composites, marine repair, or automotive body repair is preferred.</li><li>Proven experience in fiberglass repair and fabrication for boats, yachts, automotive panels, or composite structures.</li><li>Knowledge of fiberglass materials, resins, gel coats, and repair techniques.</li><li>Ability to use hand tools, power tools, grinders, sanders, and spray equipment.</li><li>Good understanding of workplace safety procedures and PPE requirements.</li><li>Ability to work independently and as part of a team.</li></ul>Required Skills<ul><li>Fiberglass repair and fabrication</li><li>Marine and automotive body repair</li><li>Surface preparation and finishing</li><li>Gel coat application</li><li>Composite materials handling</li><li>Sanding, polishing, and detailing</li><li>Quality inspection</li><li>Attention to detail</li><li>Problem-solving and teamwork</li></ul>Working Conditions<ul><li>Work may be performed in workshops, shipyards, marinas, automotive repair facilities, or manufacturing plants.</li><li>Exposure to dust, fumes, chemicals, and noise.</li><li>Requires standing, bending, lifting, and working with protective equipment for extended periods.</li></ul>Reports ToWorkshop Supervisor / Marine Service Manager / Production SupervisorPreferred Certifications<ul><li>Composite Materials Repair Training</li><li>Marine Repair Certification</li><li>Automotive Body Repair Certification</li></ul>Work Location: In person

Fiberglass Technician (Boat & Automotive)

GAC Group

<div>
 
 Job Description
 
 
 
 We are seeking a proactive and detail-oriented
 
 Quality Coordinator
 
 to join our team in Qatar, to support the implementation, monitoring, and continuous improvement of our QHSSE MS in relation to the ISO standards. Could it be you?
 
 
 If selected, you will be responsible for ensuring compliance with regulatory requirements, company standards, and industry best practices while promoting a strong safety culture across all operations.
 
 
 
 <ul>
 <li>
 Reporting to: QHSSE Manager
 </li>
 <li>
 Department / Team: QHSSE Department
 </li>
 <li>
 Employment Type: Full-time
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 What would your day at GAC look like?
 
 
 
 
 <ul>
 <li>
 Conducting internal audits
 </li>
 <li>
 Coordinating 3rd party external audits
 </li>
 <li>
 Implementing &lsquo;Customer Related Processes&rsquo; under ISO
 </li>
 <li>
 Assisting reporting Quality reporting in the system and root cause analysis to determine corrective actions
 </li>
 <li>
 Assisting the development, implementation and maintenance of QHSSE policies, procedures, and manuals.
 </li>
 <li>
 Conducting in-house training for ISO- programmes.
 </li>
 <li>
 Supporting QHSSE campaigns.
 </li>
 <li>
 System administration for Quality Oline Systems (audits, reporting, document control, contractor management, customer surveys etc.)
 </li>
 <li>
 Monitoring adherence to ISO standards and assisting with certification recertification processes.
 </li>
 <li>
 Coordinating with internal and external - Quality representative and related teams
 </li>
 <li>
 Promoting a culture of continuous improvement and positive safety behavior across the organisation.
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 
 <ul>
 <li>
 Degree level education (is preferable, but the right graduate will be considered)
 </li>
 <li>
 Years&rsquo; experience in the same or related role
 </li>
 <li>
 Completed &lsquo;Internal Auditors Course&rsquo; and other QHSSE related certifications
 </li>
 <li>
 Relevant software expertise and certifications / licenses
 </li>
 <li>
 Strong organisational and problem-solving skills
 </li>
 <li>
 Ability to produce and maintain accurate documents
 </li>
 <li>
 Competent user of Microsoft Office, including Excel
 </li>
 <li>
 Excellent communication, reporting and organisational skills
 </li>
 <li>
 Ability to work independently and collaboratively in a fast-paced environment
 </li>
 </ul>
</div>

Quality Coordinator

Ulster University Qatar

Job PurposeAlong with the Facility Manager, the Maintenance Supervisor is responsible for overseeing the physical assets, general maintenance repairs, apartment upliftment, preventive maintenance and or rehabilitation projects. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Under direction of the Facility Manager, supervises on-site maintenance staff, which may include Grounds-keeper(s), Housekeeper(s), PPM and Maintenance Technician(s) and AMCs.Duties and Responsibilities<ul><li>Under direction of the Facility Manager, supervise and schedule maintenance activities for portfolio units and maintenance staff.</li><li>Work with the Property Management (i.e. Apartments and Villas, move in and out reports, etc.).</li><li>Determine weekly apartment make-ready and Service Request schedules.  Report apartments that are ready to show to the Facility Manager.</li><li>Complete daily/weekly maintenance employee schedules and assignments in tandem with Facility Manager.</li><li>Communicate assignments and major tasks to employees.</li><li>Periodically check the work progress of each staff in the maintenance team. Provide assistance and instruction as needed.</li><li>Provide input to Facility Manager regarding employee performance evaluations, employee compliments from residents, corrective counseling needs, etc.</li><li>Assist the Facility Manager in recruiting and interviewing potential Maintenance and Facility Maintenance department members.</li><li>Coordinate, schedule and respond to resident/management Service Request for occupied units.</li><li>Use Service Request and schedules to establish priorities. Determine with Facility Manager, requests or emergencies that should be top priority.</li><li>Assign Service Requests equally to Service Technician(s). Monitor the completion of Service Requests in order to limit callbacks.</li><li>Repair/replace appliances, plumbing systems, air conditioning/heating/electrical systems and any unit material/maintenance requests within scope of management responsibility and Landlords Material Threshold.</li><li>Monitor the number of times a specific repair was repeated. Determine course of action.</li><li>Coordinate, schedule and prepare vacant apartments for move-in, via coordination with the Property Management department.</li><li>Work all vacancies to determine make-ready needs. Coordinate effort with Facility Manager to make schedule and assignments. If major appliances or assets need replacing, discuss with Facility Manager before taking action.</li><li>Ensure all repairs/replacements necessary for the apartment to be occupied are completed.</li><li>Ensure all wastes from apartments are cleaned out before, during and after make-ready activity.</li><li>Coordinate and schedule appropriate safety and skills training for maintenance employees.</li><li>Assess training needs of employees and along with Facility Manager, and Health/Safety Coordinator, provide input for training programs.</li><li>Provide one-on-one training to employees that may need to improve current skills or wish to learn new skills.</li><li>Prepare, train and encourage all levels of maintenance staff for the opportunity to be promoted.</li><li>Provide initial Tool Box safety and safety equipment training for all new employees.</li><li>Identify and correct hazardous Working conditions.</li><li>Tour of selected properties daily to look for needed maintenance and liability hazards and report to the Facility Manager. Repair hazards or assign completion of these tasks to the Maintenance Technicians. Also secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors.</li><li>Periodically complete written property safety audits.</li><li>Coordinate, schedule, and perform preventive maintenance on equipment.</li><li>Manage maintenance budget within approved parameters.</li><li>Work with Facility Manager and use input from maintenance staff, determine supplies, equipment and tools. Must get approval from Facility Manager prior to placing orders for major expenditures and unbudgeted items.</li><li>Provide input to Facility Manager in determining needs for next fiscal year budget. (CAPEX and OPEX)</li><li>Attendance of Technicians is an essential job function, issuance of job orders and work permits.  May be requested to assist in other areas of the Operation including office support, etc. depending on needs.</li><li>Assist with hazardous weather problems, fires, floods, etc. Responsible for overall organization and cleanliness of work areas and maintenance workshops.</li><li>Any other duties / responsibilities as assigned time to time based on business requirements by Management.</li></ul>Skills<ul><li>Ability to perform upliftment of all facets of the property / building.</li><li>Ability to troubleshoot and repair HVAC equipment, plumbing systems, electrical systems, all major appliances, pool and spa equipment and other systems within the operation (gates, phone jacks, irrigation systems, etc.).</li><li>Reading and writing English skills at intermediate level</li><li>Ability to deal with moderate to high levels of stress due to meeting and reporting deadlines, reprioritizing activities and supervising employees.</li><li>Excellent interpersonal skills</li><li>Manual dexterity sufficient to operate small-motorized equipment (such as forklift) an advantage.</li><li>Ability to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.)</li><li>Ability to perform physical active tasks (to be exposed to constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment), climbing ladders/stairs, and walking on rooftops)</li></ul>Specialized Training/ Knowledge Required<ul><li>Freon Recovery Certification Type I and II, or Universal will be an advantage.</li><li>Certifications in Electrical, Plumbing, HVAC (advanced), Carpentry license, use of fire extinguisher and first aid preferred.</li><li>Certifications/permits required by Qatar or Home Country to perform job responsibilities will be an advantage.</li><li>Training in compressor diagnosis, appliance repair, etc. recommended.</li></ul>Education &amp; Qualifications <ul><li>Trade Diploma (MEP Engineering preferably) or equivalent required; University, college or trade school preferred.</li></ul>Experience <ul><li>Minimum of 8 years&rsquo; general maintenance experience and at least 2-year multi-skilled, commercial/ residential /civil Service Request experience.</li><li>Previous supervisory experience is required.</li><li>Multilingual.</li><li>Intermediate computer skills and report compilation required</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have minimum of 8 years general maintenance experience and at least 2-year multi-skilled commercial / residential / civil service request experience?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Facilities Maintenance Supervisor

SFAI Qatar

Key Responsibilities<ul><li>Assist in designing and implementing scheduling protocols under the supervision of the Screening Call Center Supervisor, ensuring operational efficiency and service quality.</li><li>Oversee scheduling activities to ensure smooth, accurate, and efficient operations.</li><li>Supervise and support scheduling staff, working closely with leadership to develop and implement training and skills enhancement programs.</li><li>Maintain and update call center knowledgebase, ensuring all booking and scheduling protocols remain current.</li><li>Monitor and control call center staff activities using Excel/CRM systems; ensure accuracy of data entry and provide feedback on performance and data issues.</li><li>Respond to referrers&rsquo; needs, inquiries, and issues promptly while ensuring data accuracy across referral systems (e.g., BIS/Cerner).</li><li>Coordinate proactively with relevant departments (e.g., HIM and Operations) to optimize patient throughput and service delivery.</li><li>Develop and maintain awareness of evolving technologies and support implementation of process improvements.</li><li>Prepare and submit required reports to management in a timely and accurate manner.</li><li>Handle incoming calls professionally and courteously, maintaining high standards of customer service in addressing patient and physician scheduling needs.</li><li>Schedule appointments in line with organizational, site, and system protocols.</li><li>Verify and update patient and physician information accurately in system databases.</li><li>Provide patients with clear and accurate preparatory information regarding procedures.</li><li>Monitor system performance and provide feedback on quality and operational improvements.</li><li>Track staff system usage (e.g., Cisco) and address non-compliance or performance issues through corrective actions.</li><li>Prepare monthly and ad-hoc reports as assigned; manage multiple priorities in a fast-paced environment.</li><li>Lead and support team performance to meet operational targets and service benchmarks.</li><li>Demonstrate strong communication skills, providing clear verbal and written feedback to staff when required.</li><li>Promote a proactive patient safety culture by identifying risks and implementing preventive measures.</li><li>Identify, report, and follow up on patient safety concerns, incidents, and near misses in a timely manner.</li><li>Ensure adherence to all patient safety policies, procedures, and protocols.</li><li>Foster teamwork and maintain effective communication across teams.</li><li>Partner with the line manager to identify operational risks, develop mitigation plans, and ensure shared accountability for implementation and evaluation.</li><li>Maintain strict confidentiality of sensitive patient and organizational information.</li><li>Attend required meetings, training sessions, and corporate initiatives.</li><li>Perform any additional duties or responsibilities as assigned.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Health Sciences, or a related field.</li></ul>Experience &amp; Knowledge<ul><li>Minimum of 3&ndash;5 years of experience in a call center or healthcare environment.</li><li>At least 2 years of experience in a supervisory or team leader role.</li><li>Strong customer service experience is essential.</li><li>Prior experience in a medical call center and knowledge of medical terminology is preferred.</li></ul>Skills &amp; Competencies<ul><li>Strong computer skills, including CRM and data management tools.</li><li>Excellent supervisory and leadership abilities.</li><li>Strong verbal and written communication skills in English; Arabic is an advantage.</li><li>Ability to work effectively with individuals from diverse cultural backgrounds.</li><li>High level of professionalism, integrity, and confidentiality.</li><li>Self-motivated, proactive, and able to work independently.</li><li>Ability to perform under pressure and manage multiple priorities.</li><li>Strong organizational and problem-solving skills.</li><li>High level of motivation, discipline, and accountability.</li><li>Energetic, confident, and team-oriented personality.</li></ul>Pay: QAR10,000.00 per hourExperience:<ul><li>similar role : 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>Qatar ID (Preferred)</li></ul>Work Location: In person

Assistant Call Center Supervisor

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