customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

travel service consultant

Emenac

We are a leading travel agency in the UK, specializing in corporate and leisure travel.We are seeking an experienced Travel Agent to join our team, providing exceptional customer service and travel expertise to our clients.Job Summary:As a Travel Agent, you will be responsible for managing travel bookings, providing customer support, and ensuring seamless travel experiences for our clients. You will utilize your expertise in Galileo, CRM, and customer management to deliver personalized travel solutions.Key Responsibilities:1. Travel Bookings: Manage travel bookings, including flights, hotels, car rentals, and packages, using Galileo and other travel systems.2. Customer Support: Provide exceptional customer service, responding to client inquiries, resolving issues, and offering travel recommendations.3. CRM Management: Maintain accurate and up-to-date client records, using our CRM system to track interactions, preferences, and travel history.4. Bulk Order Handling: Manage bulk travel bookings, including group travel, meetings, and events, ensuring timely and efficient processing.5. Travel Documentation: Prepare and distribute travel documents, including itineraries, tickets, and travel vouchers.6. Supplier Liaison: Liaise with travel suppliers, including airlines, hotels, and tour operators, to negotiate rates, resolve issues, and improve services.7. Sales and Marketing: Participate in sales and marketing initiatives, promoting our travel services and products to new and existing clients.Requirements:1. Travel Industry Experience: Minimum 2 years of experience in the travel industry, preferably in a travel agency or tour operator role.2. Galileo Proficiency: Proficient in Galileo, with ability to navigate and utilize the system efficiently.3. CRM Knowledge: Familiarity with CRM systems, with ability to maintain accurate client records and track interactions.4. Customer Management: Excellent customer management skills, with ability to provide personalized travel solutions and resolve issues effectively.5. Bulk Order Handling: Experience in managing bulk travel bookings, including group travel and meetings.6. Communication Skills: Excellent communication and interpersonal skills, with ability to liaise with clients, suppliers, and colleagues effectively.What We Offer:1. Competitive Salary: Competitive salary and benefits package.2. Opportunities for Growth: Opportunities for professional growth and development within our company.3. Travel Opportunities: Discounts on travel and opportunities to experience new destinations.4. Dynamic Work Environment: Collaborative and dynamic work environment with a team of travel professionals.Job Type: Full-timePay: Rs37,000.00 - Rs50,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Uk Travel Agency: 2 years (Required)</li><li>Galileo: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>IATA Certification (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Travel Sales Agent

TSL (Pvt.) Ltd

TSL pvt ltd is urgently hiring a &quot; Sales &amp; Support Executive&quot; for its fast growing Travel IT industry.Experience: 1-2 years in the same field.Email: jobs@travelport.com.pkLocation: Lahore Job Responsibilities: - Analyze &amp; Identify new Sales opportunities.- Establish &amp; Maintain good relationship with clients.- Support in providing desired product service &amp; training.Skills Set: - Strong communication skills- Proactive- Team Player- Must be a graduate- Own conveyance is a must.Work Location: In person

Travel Consultant- Sales

Travel Daily Pvt Ltd

Daily Travel and Tours is expanding and looking for a dynamic Travel Consultant to join our team.Key Responsibilities:<ul><li>Handling international and domestic travel bookings</li><li>Flight reservations, visa assistance, and tour planning</li><li>Managing client inquiries and providing travel solutions</li><li>Coordinating with airlines, hotels, and travel partners</li></ul>What we&rsquo;re looking for: ✔ 2&ndash;3 years of experience in a travel agency ✔ Strong knowledge of flight bookings and travel itineraries ✔ Excellent communication and customer handling skills ✔ Ability to work in a fast-paced environmentInterested candidates can apply by sending their CV via DM or WhatsApp at 0325-2222321 Join Daily Travel &amp; Tours and be part of a growing team helping people explore the world.Work Location: In personPosition: Travel Consultant Experience Required: 6 to 7 Years &amp; sales person also Location: Lahore DHA phase 8Pay: From Rs50,000.00 per monthWork Location: In person

Tour Consultant

StoneFly Private Limited

Job DescriptionHR InternDepartment: Human Resources Location: Lahore, Pakistan Employment Type: Internship (Leading to Permanent Employment Based on Performance) Shift Timing: Afternoon Shift (Candidates must be willing to work afternoon/evening hours) Reports To: Senior HR ConsultantAbout the RoleWe are seeking a motivated and enthusiastic HR Intern to join our growing Human Resources team. This internship offers an excellent opportunity for fresh graduates who possess strong conceptual knowledge of Human Resource Management and are eager to gain practical experience in a dynamic and fast-paced work environment.The selected candidate will work directly under the supervision of a Senior HR Consultant, assisting in talent acquisition, HR policy development, employee engagement initiatives, and the establishment of HR processes that foster a high-performance organizational culture.This role is ideal for individuals who aspire to build a career in Human Resources and are passionate about learning modern HR practices while contributing to organizational growth.Key ResponsibilitiesRecruitment &amp; Talent Acquisition<ul><li>Assist in sourcing, screening, and shortlisting candidates for various positions.</li><li>Coordinate interviews with hiring managers and candidates.</li><li>Schedule interviews and maintain recruitment trackers.</li><li>Communicate professionally with applicants throughout the recruitment process.</li><li>Support onboarding activities for newly hired employees.</li></ul>HR Policies &amp; Organizational Development<ul><li>Assist in drafting, reviewing, and updating HR policies, procedures, and SOPs.</li><li>Support initiatives aimed at developing and strengthening the organization's culture and employee experience.</li><li>Conduct research on HR best practices and recommend process improvements.</li><li>Assist in preparing employee handbooks, policy documents, and HR manuals.</li></ul>HR Operations &amp; Documentation<ul><li>Maintain employee records and HR documentation.</li><li>Prepare reports, presentations, and HR dashboards.</li><li>Support compliance with organizational policies and labor regulations.</li><li>Assist in HR audits and documentation management.</li></ul>Employee Engagement<ul><li>Support employee engagement and wellness initiatives.</li><li>Assist in organizing orientation sessions, training programs, and employee events.</li><li>Contribute ideas to improve employee satisfaction and workplace culture.</li></ul>Research &amp; Continuous Improvement<ul><li>Conduct research on emerging HR trends, recruitment strategies, AI tools, and industry best practices.</li><li>Support HR projects and process improvement initiatives as assigned by the Senior HR Consultant.</li></ul>Eligibility Criteria<ul><li>Fresh graduate or final-semester student in:</li><li>Human Resource Management</li><li>Psychology</li><li>Business Administration (HR)</li><li>Industrial Relations</li><li>Organizational Development</li><li>Social Sciences (with HR specialization)</li></ul>Preferred Qualifications<ul><li>Strong conceptual understanding of Human Resource Management.</li><li>Excellent verbal and written communication skills.</li><li>Good analytical and problem-solving abilities.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li><li>Basic understanding of recruitment processes and HR documentation.</li><li>Familiarity with HRIS or Applicant Tracking Systems (ATS) will be an added advantage.</li><li>Candidates willing to work afternoon/evening shifts will be preferred.</li></ul>Desired Competencies<ul><li>Strong learning attitude and curiosity.</li><li>Professionalism and integrity.</li><li>Excellent interpersonal and communication skills.</li><li>Ability to work independently and collaboratively.</li><li>Attention to detail and organizational skills.</li><li>Time management and multitasking ability.</li><li>Adaptability and willingness to take initiative.</li><li>Passion for building people-centric workplaces.</li></ul>Learning OpportunitiesDuring the internship, the selected candidate will gain hands-on exposure to:<ul><li>End-to-end Recruitment &amp; Talent Acquisition</li><li>HR Policy Formulation and Implementation</li><li>Organizational Culture Development</li><li>Performance Management Systems</li><li>Employee Engagement &amp; Retention</li><li>HR Compliance &amp; Documentation</li><li>HR Analytics and Reporting</li><li>AI-driven Recruitment Tools and Modern HR Technologies</li><li>Strategic Human Resource Management</li></ul>Career GrowthThis internship is designed to develop future HR professionals. High-performing interns may be considered for permanent employment based on performance, business requirements, and demonstrated potential.If you are passionate about Human Resources, eager to learn, and ready to contribute to building a high-performing organization, we encourage you to apply and begin your HR career with us.Pay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

HR Intern

Cyngro

We are looking for a detail-oriented and business-savvy Odoo Functional Consultant to analyze client requirements, implement Odoo ERP solutions, and ensure successful delivery of projects. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring optimal system configuration and user satisfaction.Key Responsibilities:<ul><li>Gather, analyze, and document business requirements from clients</li><li>Map client requirements to Odoo ERP functionalities</li><li>Configure and implement Odoo modules (Sales, CRM, Accounting, Inventory, HR, etc.)</li><li>Conduct gap analysis and propose suitable solutions</li><li>Coordinate with technical developers for customizations</li><li>Prepare functional specifications and documentation</li><li>Perform system testing (UAT) and ensure quality delivery</li><li>Train end-users and provide post-implementation support</li><li>Assist in data migration and system integration tasks</li><li>Manage project timelines and communicate progress with stakeholders</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field</li><li>Proven experience with Odoo ERP implementation</li><li>Strong understanding of business processes (finance, sales, supply chain, HR)</li><li>Excellent analytical and problem-solving skills</li><li>Ability to translate business needs into functional specifications</li><li>Good communication and client-handling skills</li><li>Experience in ERP systems (Odoo preferred)</li><li>Familiarity with Agile/Scrum methodologies is a plus</li></ul>Timings: 11:00am-8:00pmJob Type: Full Time (Onsite)Location: Wapda Town, LahoreJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Odoo Functional Consultant

Universities Page

Job SummaryGharlo.pk is looking for a motivated and confident Real Estate Sales Consultant to join our growing team. The ideal candidate should have excellent communication and negotiation skills, with the ability to assist clients in buying, selling, and investing in residential and commercial properties.Responsibilities<ul><li>Generate and follow up on property leads.</li><li>Understand clients' property requirements and provide suitable options.</li><li>Conduct property viewings and site visits.</li><li>Build and maintain strong relationships with buyers, sellers, and investors.</li><li>Negotiate property deals and close sales professionally.</li><li>Maintain accurate records in the CRM system.</li><li>Stay updated on market trends, property prices, and new projects.</li><li>Achieve monthly sales targets and KPIs.</li><li>Coordinate with the marketing and operations teams to ensure smooth transactions.</li></ul>Requirements<ul><li>Bachelor's degree is preferred.</li><li>1&ndash;3 years of experience in real estate sales or a related sales role.</li><li>Excellent communication and interpersonal skills.</li><li>Strong negotiation and closing abilities.</li><li>Self-motivated, target-driven, and customer-focused.</li><li>Proficiency in Microsoft Office and CRM software is an advantage.</li><li>Ability to work independently and as part of a team.</li></ul>Benefits<ul><li>Competitive basic salary</li><li>Attractive sales commission and performance bonuses</li><li>Professional training and career growth opportunities</li><li>Friendly and collaborative work environment.</li><li>Performance-based incentives</li></ul>Schedule<ul><li>Full-time</li><li>Monday to Saturday</li></ul>Work LocationLahore, PakistanPay: Rs50,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Real Estate Sales Consultant

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Explore 65+ Travel service consultant in Lahore this August. Find roles across top companies and apply now to boost your career.