ai engineer

assistant engineer

customer support agent

devops engineer

gtm engineer

web support engineer

Albi

<div>
 
 We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
 
 
 As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
 
 
 We are looking for a
 
 Support Engineer I
 
 to join our Karachi-based team. This is an
 
 entry-level / junior engineering role
 
 that works closely with Support Specialists and senior engineers to
 
 troubleshoot, fix, and resolve customer issues
 
 . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
 
 
 This position supports
 
 U.S. evening hours
 
 and requires working
 
 4:00 AM - 1:00 PM Karachi time (with a 1-hour break),
 
 or approximately 5:00PM - 2:00AM US Central Time.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner with Support Specialists to investigate, troubleshoot,
 
 fix
 
 , and resolve customer-reported technical issues.
 </li>
 <li>
 Diagnose root causes by analyzing application behavior, logs, and data.
 </li>
 <li>
 Implement
 
 code fixes in .NET-based applications
 
 for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
 </li>
 <li>
 Write and execute
 
 SQL queries
 
 , including safe
 
 bulk operations
 
 (updates/inserts) to correct data issues when required.
 </li>
 <li>
 Reproduce issues in lower environments and validate fixes before deployment.
 </li>
 <li>
 Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
 </li>
 <li>
 Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
 </li>
 <li>
 Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
 </li>
 <li>
 Document fixes, root causes, and preventive steps in internal knowledge bases.
 </li>
 <li>
 Participate in shift handovers to ensure continuity across time zones.
 </li>
 <li>
 Continuously build technical expertise in the product, platform, and support tooling
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 
 0-2 years of professional experience
 
 in technical support, application support, or software engineering.
 </li>
 <li>
 Working knowledge of
 
 .NET / C#
 
 , including debugging, fixing bugs, and understanding application flow.
 </li>
 <li>
 Strong
 
 SQL skills
 
 , including:
 </li>
 <ul>
 <li>
 Writing queries with joins and filters
 </li>
 <li>
 Data analysis and validation
 </li>
 <li>
 Experience or exposure to
 
 bulk operations
 
 with attention to safety and data integrity
 </li>
 </ul>
 <li>
 Solid troubleshooting and analytical problem-solving skills.
 </li>
 <li>
 Strong sense of
 
 ownership and accountability
 
 for customer-impacting issues.
 </li>
 <li>
 Good written and verbal
 
 communication skills
 
 in English.
 </li>
 <li>
 Ability to work responsibly with production systems and follow change-management processes.
 </li>
 <li>
 Willingness to work
 
 4:00 AM - 1:00 PM PKT
 
 to support U.S. evening operations.
 </li>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience contributing bug fixes in a production environment.
 </li>
 <li>
 Familiarity with REST APIs and debugging API-related issues.
 </li>
 <li>
 Exposure to CI/CD pipelines and code review processes.
 </li>
 <li>
 Experience with ticketing systems (Zendesk, Jira, Freshdesk).
 </li>
 <li>
 Basic understanding of cloud platforms (Azure preferred).
 </li>
 <li>
 Prior SaaS or customer-facing technical experience.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 We're driven by purpose, fueled by high energy, and committed to helping our people grow.
 
 
 We offer:
 
 <ul>
 <li>
 Competitive salary aligned with the Karachi market
 </li>
 <li>
 Paid time off and company holidays
 </li>
 <li>
 Medical insurance coverage
 </li>
 <li>
 Real ownership of production issues and meaningful technical work
 </li>
 <li>
 Mentorship from experienced engineers
 </li>
 <li>
 Clear career progression
 </li>
 <li>
 Supportive, collaborative team culture
 </li>
 <li>
 Stable work schedule aligned with U.S. business needs
 </li>
 </ul>
 
 Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.
 
</div>

Support Engineer

Crest Technologies

The candidates for this position are requested to meet the following criteria:<ul><li>Diploma (Electronics/Electro Mechanical), Bachelor's degree engineer in computers/electronics.</li><li>Good understanding of safety protocols and best practices when working with machinery.</li><li>Ability to work independently and as part of a team.</li><li>Ability to travel to various client sites as required.</li><li>2-3 years experience as field engineer with commercial printers or banking equipment's preferred</li><li>Technical certifications or training in electronics, mechanics, or related fields.</li><li>Possess good knowledge of computer systems / electronic and electro-mechanical systems</li><li>Have good working knowledge of Windows, MS Office applications</li><li>Written and Oral communication, customer service and documentation skills</li></ul>Key Responsibilities:<ul><li>Perform installation, testing, and troubleshooting of banking equipment on client sites.</li><li>Diagnose issues and perform necessary repairs or replacements of components, parts, or systems.</li><li>Test and verify equipment functionality after repairs or parts replacements.</li><li>Provide on-site training and guidance to clients regarding proper equipment usage.</li><li>Maintain accurate records of service activities, parts used, and issues resolved.</li><li>Work closely with the technical support team to escalate complex issues and ensure customer satisfaction.</li><li>Manage and maintain an inventory of parts and tools for on-site work.</li><li>Ensure that all work is completed in compliance with safety standards and company policies.</li><li>Strong troubleshooting skills and ability to diagnose mechanical and electrical issues.</li><li>Ability to perform repairs and replace parts on a variety of printing machines.</li><li>Communicate with customers to understand their needs and provide professional, courteous service.</li><li>Install, troubleshoot and maintain a wide range of equipment and software in field</li><li>Respond to service calls and provide timely resolution of technical issues</li><li>Perform equipment upgrades and modifications as required</li><li>Document all service activities</li><li>Ensure customer satisfaction &amp; follow up</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Reason to leave your last/current job?</li><li>Include your current pay scale with your application</li><li>How soon you can join?</li></ul>Work Location: In person

Field Support Engineer

Dawat-e-islami

As a System Support Engineer you will play a crucial role in maintaining and troubleshooting of IT infrastructure.Candidate should have thorough understanding and working knowledge of following:<ul><li>Microsoft Active Directory</li><li>Windows Server OS</li><li>Forefront &amp; Sophos Firewall</li><li>HP Storage server</li><li>HP ProLiant series server</li><li>WSUS/WDS/DNS/DHCP</li><li>Microsoft 365</li><li>Google Workspace</li><li>Linux OS &amp; Cybersecurity principles (highly preferred)</li><li>Ability to understand Events &amp; Logs monitoring</li><li>Basic understanding of Subnetting, Routing, Switching, VLAN, VPN, TCP/IP</li><li>Very well aware of MS Visio / Edraw for technical documentation &amp; report writing</li><li>Experience Level: 1-2 years.</li></ul>Qualification:&middot; Minimum Graduate (Computer Science is highly preferred)&middot; Relevant certification/coursesCommunication Skills:<ul><li>Good communication skills (verbal &amp; written)</li><li>Team player</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer (Code SSE)

SmartHCM

Job Summary: The IT Support Engineer will provide technical support to end-users and assist in maintaining the company&rsquo;s IT infrastructure. This role involves troubleshooting hardware, software, and network issues, as well as implementing IT solutions in accordance with company policies.Key Responsibilities:&middot; Provide Level 1 support to end-users for laptops, desktops, printers, scanners, and operating systems.&middot; Provide Level 2/3 support and troubleshooting to resolve complex technical issues.&middot; Assist in the administration and maintenance of IT infrastructure, including Windows/Linux servers, networks, and security systems.&middot; Install and configure operating systems (OS) and software as per company SOPs.&middot; Perform system modifications, patches, and updates as needed.&middot; Work within established configuration and change management policies to ensure proper approvals and success of infrastructure changes.&middot; Diagnose and resolve hardware, software, and network-related issues, both remotely and on-site.&middot; Hands-on experience with Linux, Windows, Bash, and PowerShell scripting.&middot; Collaborate with the company&rsquo;s security team to implement security tools, policies, and procedures.&middot; Liaise with vendors and other IT personnel for problem resolution.&middot; Possess knowledge of client/server database applications.&middot; Maintain documentation and reports on technical issues and solutions.&middot; Report directly to the Senior IT staff.Qualifications &amp; Skills:&middot; Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience).&middot; Proven experience in IT support or related technical roles.&middot; Strong knowledge of Windows and Linux operating systems, networking protocols, and office productivity software.&middot; Excellent problem-solving and troubleshooting skills.&middot; Strong communication and interpersonal skills.&middot; Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus.. Salary Package: Market competitive and negotiable based on experience.How to Apply?Send your CV to mehak.mumtaz@smarthcm.cloud with the subject line or apply directly on Indeed!Job Type: Full-timeWork Location: In person

IT Support Engineer

Digital HR Consultancy

Job SummaryWe are seeking a skilled and customer-focused Technical Support &amp; Implementation Engineer to handle software installations, device configurations, and technical support for our solutions. The role involves working with Android devices, networking, RFID hardware, and providing both remote and on-site customer support. The ideal candidate should have strong troubleshooting skills, a positive attitude, and the ability to learn and adapt quickly.Key Responsibilities● Install, configure, and support software solutions at customer locations and remotely● Configure and troubleshoot Android devices, handheld scanners, and related hardware● Set up and support RFID devices, barcode scanners, and other IOT sensors and hardware.● Perform device configuration, system setup, and connectivity troubleshooting● Diagnosing and Resolving hardware, software, and other solution related issues● Provide online (remote) support and conduct customer site visits when required● Support customers during deployments, go-live, and post-implementation phases● Coordinate with internal technical teams for issue escalation and resolution● Maintain clear documentation of installations, issues, and fixesRequired Skills &amp; Experience● 2 - 4 years of experience in technical support, system implementation, or field support● Strong knowledge of software installation and troubleshooting● Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, IP configuration)● Hands-on experience with Android OS and device setup● Basic working knowledge of RFID technology and device handling● Experience with hardware troubleshooting and field installations● Ability to learn new tools and technologies quickly● Good to have knowledge of RFID and other IOT technologiesJob Type: Full-timeApplication Question(s):<ul><li>Your age?</li><li>Your current salary?</li><li>Your expected salary?</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Technical Support & Implementation Engineer (Mid-Level)

Mac Care

Job descriptionJob Summary:We are looking for a skilled Systems Support Engineer to manage, maintain, and enhance the IT infrastructure and business-critical applications used in our BPO operations. The ideal candidate will have 2&ndash;3 years of relevant experience in the BPO industry, with strong troubleshooting skills and the ability to support both end-users and backend systems to ensure operational efficiency.Key Responsibilities:<ul><li>System Configuration &amp; Application Support: Set up, deploy, and maintain systems and BPO applications including CRMs, dialers, ticketing tools, and other platforms.</li><li>Technical Troubleshooting: Act as the first line of defense for IT-related issues&mdash;diagnosing and resolving software, hardware, or connectivity problems affecting systems.</li><li>Operations Support: Collaborate with operations teams to ensure seamless workflow integration, automation, and minimal downtime.</li><li>Maintenance &amp; Monitoring: Monitor system performance and proactively address hardware, software, or network issues.</li><li>Training &amp; Documentation: Provide user training and develop system documentation, SOPs, and support materials.</li><li>Vendor Coordination: Liaise with IT vendors, service providers, and internal stakeholders to ensure reliability and compliance.</li><li>Security &amp; Compliance: Uphold IT security best practices and ensure systems comply with organizational and regulatory standards.</li><li>Continuous Improvement: Analyze trends and provide recommendations for improving system performance and reliability.</li></ul>Technical Skills:<ul><li>Hands-on experience with BPO systems like Five9, Avaya, Genesys, or similar.</li><li>Proficiency in CRM/ERP administration and troubleshooting.</li><li>Foundational knowledge of networking, cloud platforms, and cybersecurity.</li><li>Troubleshooting skills for Windows, VoIP, and telephony systems.</li></ul>Soft Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and collaboration skills.</li><li>Ability to work effectively in a high-pressure BPO environment.</li></ul>Preferred Qualifications:<ul><li>Exposure to cloud-based contact center platforms and automation tools.</li><li>Familiarity with AI-driven tools and solutions in the BPO domain.</li><li>Certifications such as ITIL, CCNA, or related credentials.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in IT, Computer Science, or a related discipline.</li><li>Experience: 2&ndash;3 years in IT systems and application support, preferably in the BPO sector.</li></ul>Experience: 2-3 YearsIndustry: BPO / Call CenterTimings: 6pm to 3am PKSTJob Type: Full-timeJob Type: Full-timeWork Location: In person

Systems Support Engineer

Conure Information Technology Services

Role: QA Engineer Employment Type: Full-time Location: Karachi (Hybrid)Experience: 5+ yearsAbout the Role We are hiring a QA Engineer to ensure the quality, stability, and reliability of our CRM platform through manual and automated testing.Key Responsibilities<ul><li>Design and execute test cases for web applications and APIs.</li><li>Identify, document, and track defects.</li><li>Collaborate with developers to resolve issues.</li><li>Perform regression, integration, and system testing.</li><li>Support release validation and quality standards.</li></ul>Required Skills<ul><li>Experience in manual testing of web applications.</li><li>Understanding of software testing methodologies.</li><li>Experience testing APIs.</li><li>Strong attention to detail and analytical skills.</li></ul>Nice to Have<ul><li>Test automation experience.</li><li>Experience testing SaaS platforms.</li><li>Familiarity with performance or security testing.</li></ul>Job Type: Full-timeWork Location: Hybrid remote in Karachi

QA Engineer-CRM

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