customer support executive Jobs in Karachi

customer support executive

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technical support engineer Jobs in Karachi

technical support engineer

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web support engineer

Albi

<div>
 
 We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
 
 
 As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
 
 
 We are looking for a
 
 Support Engineer I
 
 to join our Karachi-based team. This is an
 
 entry-level / junior engineering role
 
 that works closely with Support Specialists and senior engineers to
 
 troubleshoot, fix, and resolve customer issues
 
 . You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
 
 
 This position supports
 
 U.S. evening hours
 
 and requires working
 
 4:00 AM - 1:00 PM Karachi time (with a 1-hour break),
 
 or approximately 5:00PM - 2:00AM US Central Time.
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Partner with Support Specialists to investigate, troubleshoot,
 
 fix
 
 , and resolve customer-reported technical issues.
 </li>
 <li>
 Diagnose root causes by analyzing application behavior, logs, and data.
 </li>
 <li>
 Implement
 
 code fixes in .NET-based applications
 
 for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
 </li>
 <li>
 Write and execute
 
 SQL queries
 
 , including safe
 
 bulk operations
 
 (updates/inserts) to correct data issues when required.
 </li>
 <li>
 Reproduce issues in lower environments and validate fixes before deployment.
 </li>
 <li>
 Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
 </li>
 <li>
 Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
 </li>
 <li>
 Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
 </li>
 <li>
 Document fixes, root causes, and preventive steps in internal knowledge bases.
 </li>
 <li>
 Participate in shift handovers to ensure continuity across time zones.
 </li>
 <li>
 Continuously build technical expertise in the product, platform, and support tooling
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 
 0-2 years of professional experience
 
 in technical support, application support, or software engineering.
 </li>
 <li>
 Working knowledge of
 
 .NET / C#
 
 , including debugging, fixing bugs, and understanding application flow.
 </li>
 <li>
 Strong
 
 SQL skills
 
 , including:
 </li>
 <ul>
 <li>
 Writing queries with joins and filters
 </li>
 <li>
 Data analysis and validation
 </li>
 <li>
 Experience or exposure to
 
 bulk operations
 
 with attention to safety and data integrity
 </li>
 </ul>
 <li>
 Solid troubleshooting and analytical problem-solving skills.
 </li>
 <li>
 Strong sense of
 
 ownership and accountability
 
 for customer-impacting issues.
 </li>
 <li>
 Good written and verbal
 
 communication skills
 
 in English.
 </li>
 <li>
 Ability to work responsibly with production systems and follow change-management processes.
 </li>
 <li>
 Willingness to work
 
 4:00 AM - 1:00 PM PKT
 
 to support U.S. evening operations.
 </li>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience contributing bug fixes in a production environment.
 </li>
 <li>
 Familiarity with REST APIs and debugging API-related issues.
 </li>
 <li>
 Exposure to CI/CD pipelines and code review processes.
 </li>
 <li>
 Experience with ticketing systems (Zendesk, Jira, Freshdesk).
 </li>
 <li>
 Basic understanding of cloud platforms (Azure preferred).
 </li>
 <li>
 Prior SaaS or customer-facing technical experience.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 We're driven by purpose, fueled by high energy, and committed to helping our people grow.
 
 
 We offer:
 
 <ul>
 <li>
 Competitive salary aligned with the Karachi market
 </li>
 <li>
 Paid time off and company holidays
 </li>
 <li>
 Medical insurance coverage
 </li>
 <li>
 Real ownership of production issues and meaningful technical work
 </li>
 <li>
 Mentorship from experienced engineers
 </li>
 <li>
 Clear career progression
 </li>
 <li>
 Supportive, collaborative team culture
 </li>
 <li>
 Stable work schedule aligned with U.S. business needs
 </li>
 </ul>
 
 Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.
 
</div>

Support Engineer

ALBI

<div>We are a fast-growing SaaS company on a mission to propel the restoration industry forward by empowering restoration companies with the technology they need to scale and grow their businesses.
As our customer base continues to grow, we are expanding our global support organization to ensure customers receive reliable, timely, and high-quality technical support.
We are looking for a Support Engineer I to join our Karachi-based team. This is an entry-level / junior engineering role that works closely with Support Specialists and senior engineers to troubleshoot, fix, and resolve customer issues. You will work directly on production-impacting problems, contributing code fixes, data corrections, and configuration changes under established processes and guidance.
This position supports U.S. evening hours and requires working 4:00 AM &ndash; 1:00 PM Karachi time (with a 1-hour break), or approximately 5:00PM &ndash; 2:00AM US Central Time.
<h3 class="jobSectionHeader">Key Responsibilities</h3><ul>
<li>Partner with Support Specialists to investigate, troubleshoot, fix, and resolve customer-reported technical issues.
</li><li>Diagnose root causes by analyzing application behavior, logs, and data.
</li><li>Implement code fixes in .NET-based applications for well-scoped, low-to-medium complexity issues, following established development and deployment processes.
</li><li>Write and execute SQL queries, including safe bulk operations (updates/inserts) to correct data issues when required.
</li><li>Reproduce issues in lower environments and validate fixes before deployment.
</li><li>Own assigned support cases end-to-end, ensuring timely communication, proper resolution, and post-fix validation.
</li><li>Escalate complex or high-risk issues to senior engineers with clear analysis and proposed solutions.
</li><li>Collaborate with engineering and QA teams to ensure fixes are properly tested and released.
</li><li>Document fixes, root causes, and preventive steps in internal knowledge bases.
</li><li>Participate in shift handovers to ensure continuity across time zones.
</li><li>Continuously build technical expertise in the product, platform, and support tooling.</li>
</ul>
Requirements<ul>
<li>
0&ndash;2 years of professional experience in technical support, application support, or software engineering.
</li><li>Working knowledge of .NET / C#, including debugging, fixing bugs, and understanding application flow.
</li><li>Strong SQL skills, including:
</li><li><ul><li>Writing queries with joins and filters
</li><li>Data analysis and validation
</li><li>Experience or exposure to bulk operations with attention to safety and data integrity
</li></ul></li><li>Solid troubleshooting and analytical problem-solving skills.
</li><li>Strong sense of ownership and accountability for customer-impacting issues.
</li><li>Good written and verbal communication skills in English.
</li><li>Ability to work responsibly with production systems and follow change-management processes.
</li><li>Willingness to work 4:00 AM &ndash; 1:00 PM PKT to support U.S. evening operations.
</li><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
</li></ul><h3 class="jobSectionHeader">Nice to Have</h3><ul>
<li>Experience contributing bug fixes in a production environment.
</li><li>Familiarity with REST APIs and debugging API-related issues.
</li><li>Exposure to CI/CD pipelines and code review processes.
</li><li>Experience with ticketing systems (Zendesk, Jira, Freshdesk).
</li><li>Basic understanding of cloud platforms (Azure preferred).
</li><li>Prior SaaS or customer-facing technical experience.
</li></ul>Benefits
We&rsquo;re driven by purpose, fueled by high energy, and committed to helping our people grow.
We offer:<ul>
<li>
Competitive salary aligned with the Karachi market
</li><li>Paid time off and company holidays
</li><li>Medical insurance coverage
</li><li>Real ownership of production issues and meaningful technical work
</li><li>Mentorship from experienced engineers
</li><li>Clear career progression</li>
<li>Supportive, collaborative team culture
</li><li>Stable work schedule aligned with U.S. business needs
</li></ul>Your growth matters to us. We provide hands-on experience, trust, and support to help you develop into a strong engineer while making a real impact for our customers.</div>

Tech4life Enterprises

GENERAL PURPOSE:The &ldquo;Software Developer&rdquo; is responsible for overall software and web development, testing, supporting and stabilization of core technologies under a defined plan. He provides leadership roles on the agenda of software maintenance and supports the software support team with backend technologies to run the regular affairs and commercialization activities of Tech4Life Enterprises.JOB RESPONSIBILITIES &amp; AUTHORITIES:<ul><li>Develop features across multiple subsystems within our applications, including collaboration in requirements definition, prototyping, design, coding, testing and deployment.</li><li>Consulting with the software development team, internal users, outsourced developers and clients to improve application performance.</li><li>Experience in planning and delivering software platforms used across multiple products and organizational units.</li><li>Support and facilitate software development, support, and outsource team for the maintenance and development of products.</li><li>Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.</li><li>Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.</li><li>Establishing the root causes of application errors and escalating serious concerns to the concerned Engineer.</li><li>Keeping a record of configuration changes and scheduling application updates.</li><li>Advanced proficiency in determining the causes of application errors and repairing them.</li><li>Performing routine maintenance and monitoring performance metrics.</li><li>Identifying problems uncovered by customer feedback and testing and correcting or referring problems to appropriate personnel for correction.</li><li>Any other task is given by the Manager.</li></ul>Technical Skills<ul><li>Must possess good skills in web research.</li><li>Strong experience with API integrations and backend development.</li><li>Strong knowledge of PHP web frameworks (such as Laravel, and Magento)</li><li>Cross-browser compatibility, Web User Interface Design (UI), Security Principles, Object-Oriented Design, Web Services (REST/SOAP) and Familiarity with databases MySQL</li></ul>Management Skills:<ul><li>Must be energetic, motivated and creative mind for designing websites and advertising.</li><li>Strong work ethic and personal accountability</li></ul>Qualification:<ul><li>Bachelor&rsquo;s degree in Computer Science/Software Engineering.</li><li>Master&rsquo;s will be preferred.</li></ul>Work Hours:5 days a week (42 hours/week), but must be available online in case of urgent tasksExperience:2-3-years professional experience in web development.Age: 20 &ndash; 30 yearsGender: No restrictionJob Type: Full-TimeJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Software Developer

Dr. Ziauddin Hospital

Requirements:02 - 03 years of relevant ExperienceQualification:Bachelor / Masters in the relevant fieldJob Description:<ul><li>Installation configuration Printers/Scanners and system support.</li><li>Troubleshoot software, hardware, and network issues.</li><li>Collaborate with other teams to identify and resolve complex technical problems.</li><li>Document and track issues and resolutions in our ticketing system.</li><li>Ensure timely and effective communication and updates on the progress of the support cases.</li><li>Strong troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeShift: RotationalJob Type: Full-timeWork Location: In person

IT Support Engineer

Human Capital HR Solutions

Role Overview As a Senior Frontend Engineer, you will design, develop, and maintain scalable frontend applications across web and mobile platforms. You&rsquo;ll work closely with product managers, designers, and backend engineers to deliver seamless user experiences.Key Responsibilities Develop and maintain frontend applications for web and mobile platforms Translate product requirements and UI/UX designs into functional components Ensure performance, responsiveness, and cross-platform compatibility Integrate frontend applications with backend APIs Write clean, reusable, and well-documented code Review code and mentor junior frontend engineers Collaborate closely with product managers and backend teamsRequirements 3&ndash;4 years of professional frontend development experience Strong experience with React, React Native, and Next.js Hands-on experience in both web and mobile application development Solid understanding of state management (Redux, Context API) Knowledge of responsive design and cross-browser compatibility Experience using Git in team-based environmentsNice to Have Experience with design systems or UI libraries Knowledge of frontend performance optimization Exposure to startup or product-driven environmentsSalary &amp; Benefits Market-competitive salary Growth and learning opportunities Benefits as per company policyHow to Apply Send your resume to careers1.hc@gmail.com CC: careers@humancapitalintl.comPlease mention &ldquo;Senior Frontend Engineer&rdquo; in the subject lineFollow our social accounts for the latest job opportunities:Instagram: https://www.instagram.com/humancapitalhrsolutions/ LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/ Facebook: https://www.facebook.com/humancapitalhrsolution/Job Type: Full-timeWork Location: In person

Senior Frontend Engineer

Digitrends

SQA Engineer :Job description:DigiTrends is looking for SQA Engineer professionals who have the energy and passion to be a part of its team.Requirements<ul><li>Bs CS or software engineering</li><li>Sound knowledge of programming</li><li>Sound knowledge of Databases</li><li>Strong understanding of SQA fundamentals and software testing</li><li>Hands on knowledge of bug reporting and test cases execution</li><li>Professional experience of web and mobile application testing</li></ul>Education: BachelorsExperience: A minimum experience of 3-5 year as a QA EngineerKey Benefits<ul><li>Working in a fast-paced tech start-up environment</li><li>Attractive salary and incentives for high-quality work</li><li>Flexible schedule</li><li>Health Insurance</li><li>Five Working Days</li><li>Provident Fund</li></ul>Job Type: Full-timeJob Type: Full-timeWork Location: In person

SQA Engineer

Bit Development Pvt Ltd

Company: e-Tools Software Pty LtdPosition Title: Senior SQA EngineerFulltime OnsiteThe Senior SQA Engineer/Senior Test Analyst is responsible for planning, executing, and certifying all testing activities for e-Tools software applications, including new developments and enhancements to existing systems. The role ensures that applications are fit for purpose, meet functional and technical specifications, comply with regulatory requirements, and deliver a high-quality user experience prior to commercial release.Qualifications &amp; Essential Characteristics<ul><li>Tertiary qualification in IT, Software Development, or a related discipline</li><li>Strong analytical and lateral thinking skills</li><li>Ability to work to deadlines in a fast-paced environment</li><li>Inclusive, collaborative, and team-oriented approach</li><li>High attention to detail and commitment to quality</li></ul>Key Functional Responsibilities<ul><li>Work closely with the Software Development team to deliver high-quality software outcomes</li><li>Participate in requirements gathering, specification reviews, and development discussions</li><li>Design, execute, and manage comprehensive test plans for web and mobile applications</li><li>Ensure all applications are thoroughly tested prior to release</li><li>Document all test cases, testing procedures, results, and defect reports</li><li>Maintain test case suites covering functional, integration, and regression testing</li><li>Provide constructive feedback and recommendations for product and process improvements</li><li>Support usability, performance, and market readiness of applications</li></ul>Skills &amp; Experience<ul><li>Minimum 5 years&rsquo; experience as a Test Analyst in a commercial environment</li><li>Strong experience in manual testing of web and mobile applications</li><li>Experience creating manual and automated test cases</li><li>Ability to derive test cases from functional and technical documentation</li><li>Experience testing microservices, service-oriented architecture, GUI and non-GUI services</li><li>Hands-on experience with:</li><li>Selenium, Postman, or similar tools</li><li>Performance, load, scalability, and stress testing using JMeter</li><li>Solid knowledge of SQL and scripting</li><li>Experience estimating, prioritizing, planning, and coordinating testing activities</li><li>Ability to track and report QA metrics (e.g., defect density, open defect counts)</li><li>Experience working in Agile / Scrum environments</li></ul>Personal Attributes &amp; Values<ul><li>Strong communication skills and ability to work in a multicultural team</li><li>Self-motivated, fast learner, and adaptable</li><li>Logical problem solver with a creative mindset</li><li>Ability to work independently and self-manage workload</li><li>Accountable, reliable, and deadline-focused</li><li>Professional, confident, and approachable</li></ul>Job Type: Full-timePay: Up to Rs350,000.00 per monthWork Location: In person

Senior SQA Engineer

Explore 1268+ Web support engineer in Karachi this January. Find roles across top companies and apply now to boost your career.

1268 web support engineer jobs IN Karachi

Support Engineer

Support Engineer

Software Developer

IT Support Engineer

Senior Frontend Engineer

SQA Engineer

Senior SQA Engineer