business development manager Jobs in Dubai

business development manager

sales manager

marketing manager

hr manager

operations manager

wellness spa manager

Vignette Collection

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Ciel Dubai Marina, part of IHG Hotels &amp; Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.<h4 class="jobSectionHeader"> 
Your day to day

Operations &amp; Standards
<ul>
<li>Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.</li>
<li>Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.</li>
<li>Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.</li>
<li>Ensure proper use and care of spa equipment and treatment tools.</li>
<li>Assist the Wellness Manager with operational reporting and audits.</li>
</ul>
Guest Experience
<ul>
<li>Greet and engage with guests, ensuring a warm and professional welcome.</li>
<li>Manage appointment scheduling and ensure seamless guest journeys.</li>
<li>Handle guest concerns or feedback promptly, escalating when necessary.</li>
<li>Support the delivery of personalized spa experiences and service recovery.</li>
</ul>
Team Supervision
<ul>
<li>Supervise and support therapists, receptionists, and attendants during shifts.</li>
<li>Ensure team members are following service protocols, grooming standards, and professional conduct.</li>
<li>Conduct on-the-job training and coaching as directed by the Wellness Manager.</li>
<li>Assist in preparing rosters, ensuring adequate coverage during peak periods.</li>
</ul>
Business &amp; Sales Support
<ul>
<li>Promote upselling of spa treatments, packages, and retail products.</li>
<li>Monitor daily treatment and retail performance; provide feedback to the Wellness Manager.</li>
<li>Support retail inventory control and monthly stocktaking.</li>
<li>Assist with the execution of spa promotions and seasonal offers.</li></ul> 

What we need from you

Qualifications &amp; Skills
<ul>
<li>Minimum 2 years' experience in a supervisory or senior therapist role in a luxury spa.</li>
<li>Strong knowledge of spa treatments, product houses, and guest service standards.</li>
<li>Excellent communication and leadership skills.</li>
<li>Ability to multitask and remain calm under pressure.</li>
<li>Financial awareness with basic understanding of spa KPIs and sales performance.</li>
<li>Professional spa therapy qualification required; management or training certifications are an advantage.</li>
</ul>
Core Competencies
<ul>
<li>Service Excellence and Guest Focus</li>
<li>Team Leadership and Coaching</li>
<li>Operational Efficiency</li>
<li>Retail and Upselling Skills</li>
<li>Professionalism and Attention to Detail</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Wellness Spa Supervisor

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Ciel Dubai Marina, part of IHG Hotels &amp; Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.<h4 class="jobSectionHeader"> 
Your day to day

Treatment Delivery
<ul>
<li>Perform a wide range of spa therapies and wellness treatments (massages, facials, scrubs, wraps, and signature rituals) to the highest professional standards.</li>
<li>Customize treatments to guest preferences and wellness goals.</li>
<li>Maintain accurate treatment records and follow all treatment protocols.</li>
<li>Ensure punctuality and readiness for all scheduled appointments.</li>
</ul>
Guest Experience
<ul>
<li>Provide a warm, professional welcome and deliver an exceptional guest journey.</li>
<li>Explain treatment procedures, benefits, and aftercare to guests.</li>
<li>Handle guest concerns with care, escalating where necessary to the Spa Supervisor.</li>
<li>Promote spa facilities, wellness programs, and encourage repeat visits.</li>
</ul>
Team &amp; Operations Support
<ul>
<li>Ensuring treatment rooms are always clean, equipped, and guest ready.</li>
<li>Always adhere to grooming standards and professional conduct.</li>
<li>Support colleagues during peak periods and work as part of a cohesive team.</li>
<li>Follow all health, safety, and hygiene protocols, including sanitization of tools and rooms.</li>
</ul>
Retail &amp; Business Contribution
<ul>
<li>Recommend and upsell retail products aligned with guest needs.</li>
<li>Support achievement of treatment and retail sales targets.</li>
<li>Participate in promotions, spa events, and new service launches.</li>
<li>Monitor stock usage and report needs to the Spa Supervisor.</li></ul> 

What we need from you

Qualifications &amp; Skills
<ul>
<li>Recognized spa therapy qualification (CIDESCO, CIBTAC, ITEC, or equivalent).</li>
<li>Minimum 3 years' experience in a luxury spa or wellness environment.</li>
<li>Strong knowledge of massage techniques, facial treatments, and body therapies.</li>
<li>Excellent communication and guest service skills.</li>
<li>Professional appearance, positive attitude, and team spirit.</li>
<li>Multi-skilled therapists with yoga, fitness, or holistic certifications are an advantage.</li>
</ul>
Core Competencies
<ul>
<li>Guest-Centric Service Excellence</li>
<li>Technical Proficiency in Spa Therapies</li>
<li>Professionalism and Grooming</li>
<li>Teamwork and Flexibility</li>
<li>Retail and Upselling Skills</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Wellness Therapist

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

Ciel Dubai Marina, part of IHG Hotels &amp; Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property. 
 
<h4 class="jobSectionHeader">Your day to day

Operational Management
<ul>
<li>Oversee all Spa and Gym operations, ensuring smooth daily functionality.</li>
<li>Implement and monitor Standard Operating Procedures, health and safety standards, and brand guidelines.</li>
<li>Ensure facilities, treatment rooms, and equipment are maintained to the highest standards.</li>
<li>Prepare staffing rosters to balance efficiency with guest demand.</li>
</ul>
Guest Experience
<ul>
<li>Guarantee a luxury, personalized guest journey across spa and gym services.</li>
<li>Manage guest feedback and service recovery promptly and effectively.</li>
<li>Develop and implement tailored wellness journeys, treatments, and fitness programs.</li>
<li>Strengthen guest loyalty through exceptional service and membership experiences.</li>
</ul>
Team Leadership &amp; Development
<ul>
<li>Supervise, motivate, and support all Wellness team members.</li>
<li>Conduct ongoing training to enhance service quality, technical skills, and product knowledge.</li>
<li>Oversee performance reviews, coaching, and succession planning for team members.</li>
<li>Promote a professional, collaborative, and guest-focused team culture.</li>
</ul>
Financial &amp; Business Performance
<ul>
<li>Monitor spa and gym revenue, retail performance, and membership sales.</li>
<li>Support the Corporate Director in budgeting, forecasting, and reporting.</li>
<li>Drive revenue growth through upselling, cross-selling, and innovative package design.</li>
<li>Control costs and manage inventory in line with financial targets.</li>
</ul>
Wellness Programs &amp; Innovation
<ul>
<li>Design and launch seasonal promotions, fitness programs, and holistic wellness initiatives.</li>
<li>Stay ahead of industry trends and introduce innovative services (e.g., longevity, recovery therapies).</li>
<li>Collaborate with Marketing, Sales, and F&amp;B to integrate wellness into the wider guest experience.</li>
<li>Build relationships with suppliers and partners to enhance service quality and brand positioning.</li></ul> 

What we need from you

Qualifications &amp; Skills
<ul>
<li>Minimum 5 years of leadership experience in luxury spa, fitness, or wellness operations.</li>
<li>Strong knowledge of spa therapies, fitness programs, and holistic wellness practices.</li>
<li>Proven ability to lead and develop diverse teams.</li>
<li>Solid financial acumen with experience in budget and KPI management.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Professional certifications in spa, wellness, or fitness are an advantage.</li>
</ul>
Core Competencies
<ul>
<li>Leadership and People Development</li>
<li>Guest Experience Excellence</li>
<li>Business and Financial Awareness</li>
<li>Operational Efficiency</li>
<li>Innovation and Adaptability</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Wellness Manager

En Vogue Beauty & Medical Center

En Vogue Beauty Center is looking for SPA Manager who will oversee all operational aspects of SPA and NAILS operations. Leads the team and deliver a seamless customer journey that reflects En Vogue Beauty Center standards while managing revenue targets.Duties and Responsibilities:<ul><li>Manage day-to-day operations of the spa and nail sections.</li><li>Ensure client experience is proficient including bookings, services, payments, and consultation cards.</li><li>Motivate, train and support the team to ensure provision of high-quality service and ongoing development.</li><li>Drive team to meet and exceed agreed revenue targets.</li><li>Manage customer feedback effectively to ensure continuous service and programme improvement.</li><li>Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed.</li><li>Report performance updates to management.</li><li>Ensure health, safety and DHA regulations are complied.</li></ul>Requirements:<ul><li>5+ years of salon management or supervisory experience</li><li>Strong leadership and communication skills</li><li>Good organizational and problem-solving abilities</li><li>Knowledge of beauty services and salon operations</li><li>Basic English required; additional languages a plus</li></ul>Job Type: Full-time

Spa Manager

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 <ul>
 <li>
 The Guest Experience Manager is responsible for overseeing the Club Rooms and lounge, Community &amp; Wellness Spa operations at Sheraton Grand Hotel. This role combines operational excellence with brand-driven guest engagement, ensuring a seamless and elevated Sheraton experience.
 </li>
 <li>
 This role activates key Sheraton public space proof points and programming including the Community Table, Studios, Booths and the Coffee Bar&amp;More which enable guest productivity and connectivity and foster a sense of community, delivering on the Sheraton experience.
 </li>
 <li>
 Responsible to facilitates connectivity between guests and the local community by forming and managing partnerships with local businesses and organizing lobby events that promote the learning and growth of our guests.
 </li>
 <li>
 Drives profitability in the transformed Sheraton public space and is empowered to use their discretion to elevate and deliver personalized guest service with a community mindset &ndash; critically important as a core value of the Sheraton brand.
 </li>
 <li>
 Responsible for short and long term planning for the Club operation and assuring a continuous update with Sheraton Standards and training activities to the club team members.
 </li>
 <li>
 Recommends budget and manage expenses/margins within approved budget constraints.
 </li>
 <li>
 Follows and implement Sheraton Club program as per Brand Standards/Guidelines.
 </li>
 <li>
 Provides personalized branded experience to club guests.
 </li>
 </ul>
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 Guests Communications as per VIP/Club service leader guide.
 </li>
 <li>
 Ensure that services provided are in harmony with our Sheraton core values (warm, connecting and Community)
 </li>
 <li>
 Monitor club rooms and suites inventory and ensure maximum availability on daily basis to maximize room revenue.
 </li>
 <li>
 Manage and operate the business facilities and club lounge meeting room.
 </li>
 <li>
 Take the necessary action to ensure FFE in the club lounge is well maintained.
 </li>
 <li>
 Prepare a daily P&amp;L summary for Sheraton Club performance.
 </li>
 <li>
 Ensure Sheraton Club lounge amenities and daily F&amp;B program is on time, food is fresh and presentation is on brand.
 </li>
 <li>
 Ensure that Club and Suites arriving guests receive their amenities and GPS as per preferences prior to arrival.
 </li>
 <li>
 Perform In Room personalized check in for all Suite booked Guests.
 </li>
 <li>
 Ensure and enforce delivering of an on brand arrival/departure and Sheraton Club Lounge experiences throughout every Club and Suites guests stay.
 </li>
 <li>
 Ensure the full compliance and implementation of the WELCOME upon Check in and FAREWELL upon check out.
 </li>
 <li>
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection
 </li>
 <li>
 Live and enforce activating of Sheraton Brand Differentiators (Sheraton Sweet Sleeper Bed, Sheraton Fitness by EXOS, Sheraton Social hour, Sheraton Link by Microsoft and Sheraton Club).
 </li>
 <li>
 Ensure a 100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our club guests.
 </li>
 <li>
 Ensure Bonvoy Enrolment daily, MTD and YTD goals are not only met but exceeded.
 </li>
 <li>
 Support thoroughly the MGS up selling activities and achieve the daily, monthly and yearly set goals.
 </li>
 <li>
 Support thoroughly to achieve the COFC daily, monthly and yearly goal.
 </li>
 <li>
 Support thoroughly to achieve the MAGC daily, monthly and yearly goals.
 </li>
 <li>
 Ensure smooth and clear communication between Club GSAs and all other FO, HK, club and Room service associates.
 </li>
 <li>
 Ensure compliance with PCI policies.
 </li>
 <li>
 Ensure rooms allocation are made according to guest preferences and requests and based on the information available in Master Arrival Report.
 </li>
 <li>
 Ensure Club GSAs acquire the proper product and service knowledge needed and passed all required trainings to perform their job properly.
 </li>
 <li>
 Ensure Club GSA appraisal and PMP are made on a timely manner using the right PMP forms.
 </li>
 <li>
 Ensure that club and suites guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 </li>
 <li>
 Ensure guests defects are logged in GXP and handled in 15 minutes. Follow up call are made to the guest within 30 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 </li>
 <li>
 Use GXP to update club and suites guests&rsquo; profiles with requests, defects, preferences and any other comments/information acquired during stay.
 </li>
 <li>
 Meet arrivals and departures and ensure satisfaction with check in and check out processes.
 </li>
 <li>
 Participate as a member of the Hotels Fire and Emergency Team as required.
 </li>
 <li>
 To be an active member in the hotel safety and security committee.
 </li>
 <li>
 Ensure with no failure that checking in and out guests are registered in the Government CID reporting system including scanning their passports.
 </li>
 <li>
 Ensure buckets are cleared at the end of every day from all checked our registration cards.
 </li>
 <li>
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 </li>
 <li>
 Ensure that all Club GSAs cashiers are closed with no pending or problems prior to GSAs departure.
 </li>
 <li>
 Set a departmental development plan and conduct on and off the job training to our GSAs accordingly. (Performance result after training will reach above 85%)
 </li>
 <li>
 Participate effectively in OI activities.
 </li>
 <li>
 Monitor and control costs by controlling guest entry, food quantities, identifying nonmoving items and suggest alternative.
 </li>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Bonvoy elite members (P&amp;V)
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI activities.
 </li>
 <li>
 Ensure proper grooming of his/her associates at all times as per hotel guidelines.
 </li>
 <li>
 Lead and assist DOGS and FOM with the GEI analysis and setting improvement plans when needed.
 </li>
 <li>
 Activates key branded public space proof points that deliver on the Sheraton experience.
 </li>
 <li>
 Manages public space operations, particularly around on-strategy branded proof points, maintaining quality and standards on a daily basis.
 </li>
 <li>
 In support of the brand vision for public space and core value of Community, develops specific public space goals and plans to prioritize, organize, and accomplish work in support of those goals.
 </li>
 <li>
 Identifies and implements strategies and tactics for creating and maintaining an atmosphere conducive to customer productivity and success and implements strategies for the property or specific tactics on a guest by guest basis.
 </li>
 <li>
 Develops staffing plans and executes against them to provide public space coverage that enables customer productivity through space, technology, and business services by having a continual presence in the public space, including awareness of onsite VIP and in-house groups.
 </li>
 <li>
 Orchestrates public space services with key on property partners and departments to maintain a flexible and inclusive lobby that meets guests needs in a seamless manner. Anticipates guests&rsquo; needs to book Studios, leverage Booths, have printing needs met, order F&amp;B and have needed meeting materials.
 </li>
 <li>
 Finds, builds and manages relationships with local professional service businesses, such as graphic designers and print shops, to serve as a local expert and facilitator for business service needs to guests.
 </li>
 <li>
 Assists guests in maintaining routines while visiting the Sheraton public space by keeping them informed of local vendors that may assist them or working to alleviate any technology issues they may be experiencing.
 </li>
 <li>
 Engages in constant communication connecting all departments to deliver seamless guest service in the public space.
 </li>
 <li>
 Proactively gathers data and seeks opportunities to improve hotel and local guest productivity needs in the public space
 </li>
 </ul>
 
 
 
 
 
 BUILDING COMMUNITY
 
 
 <ul>
 <li>
 Builds relationships with both guests and local organizations and business to create a sense of community within the hotel through networking and enriching events that foster personal and professional development of guests.
 </li>
 <li>
 Brokers and negotiates relationships with local organizations and businesses for on-property programming, events and other partnerships.
 </li>
 <li>
 Plans and hosts regular events that focus on professional and personal development. Partners with other departments for awareness and promotion of events.
 </li>
 <li>
 Partners across departments for compelling and flawless execution of community activations. Finds, builds and manages relationships with local organizations and vendors to enhance guests&rsquo; experiences.
 </li>
 <li>
 Serves as host to both locals and travelers in the lobby by getting to know them and when the opportunity presents itself, makes introductions between guests with common or complimentary interests, especially around the Community Table feature of the lobby.
 </li>
 <li>
 Maintains awareness of cultural differences needed to meet guest&rsquo;s specific needs and requirements.
 </li>
 </ul>
 
 
 
 
 
 GUEST RELATIONS
 
 
 <ul>
 <li>
 Creates a seamless, easy experience for guests, provides continuity to the guest experience journey by supporting all guest relations matters within the public space.
 </li>
 <li>
 Maintains awareness of daily operations and events at the hotel including daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements.
 </li>
 <li>
 Provides check-in and check-out services and handles reservations when needed.
 </li>
 <li>
 Provides warm welcome and anticipation of guest needs throughout their stay.
 </li>
 <li>
 Confirms repeat and VIP guests are receiving appropriate service and verifies their requests are carried out.
 </li>
 <li>
 Delivers an appropriate response and resolution of all Public Space guest issues received directly from guests or from Guest Relations.
 </li>
 </ul>
</div>

Guest Experience & Wellness Manager

Longevity Hub by Clinique La Prairie

At our luxury longevity clinic located in one of the most Luxury hotels in UAE, we combine the best of medical expertise, wellness, and spa therapies to create personalized journeys for our guests. We are looking for a Guest Experience Agent who will be the warm and professional face of our clinic, guiding guests through every step of their stay.What You&rsquo;ll Do<ul><li>Welcome guests with warmth and discretion, setting the tone for a luxury experience.</li><li>Manage check-in, check-out, and scheduling for medical consultations, therapies, and spa treatments.</li><li>Coordinate seamlessly with doctors, nutritionists, therapists, and wellness practitioners.</li><li>Handle guest requests with professionalism and empathy, anticipating needs before they arise.</li><li>Maintain accurate records and uphold the highest standards of confidentiality.</li></ul>What We&rsquo;re Looking For<ul><li>Experience in luxury hospitality, medical wellness, or spa environments.</li><li>Strong communication skills and a guest-first mindset.</li><li>Professional appearance, discretion, and ability to inspire trust.</li><li>Organized, detail-oriented, and adaptable under pressure.</li><li>Multilingual abilities are a plus.</li></ul>Why Join Us<ul><li>Be part of a pioneering concept blending medical science and holistic wellness.</li><li>Work in a refined, inspiring environment focused on longevity and wellbeing.</li><li>Collaborate with world-class professionals in medicine, wellness, and hospitality.</li></ul>If you are passionate about luxury service, wellbeing, and creating unforgettable guest journeys, we&rsquo;d love to hear from you.Job Type: Full-timePay: From AED3,000.00 per monthExperience:<ul><li>Medical : 1 year (Required)</li><li>Wellness or Spa: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>Russian (Preferred)</li></ul>

Medical Wellness Receptionist - Guest Experience Agent

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.<h4 class="jobSectionHeader"> 
Your day to day

Guest Journey &amp; Service
<ul>
<li>Welcome all guests in a warm, professional, and attentive manner.</li>
<li>Manage reservations for spa treatments, fitness sessions, and wellness programs.</li>
<li>Confirm, modify, or cancel bookings promptly and accurately.</li>
<li>Provide information on spa services, fitness programs, membership options, and promotions.</li>
<li>Assist with guest check-in/check-out, billing, and payment processing.</li>
<li>Handle guest inquiries, feedback, and complaints professionally, escalating when necessary.</li>
</ul>
Operational Support
<ul>
<li>Ensure the reception and lounge areas are clean, welcoming, and guest-ready.</li>
<li>Coordinate daily schedules with therapists, fitness instructors, and attendants.</li>
<li>Maintain accurate guest records, treatment logs, and reporting systems.</li>
<li>Ensure compliance with SOPs for booking, cash handling, and data entry.</li>
<li>Support the Spa Supervisor in administrative tasks and operational reporting.</li>
</ul>
Sales &amp; Business Contribution
<ul>
<li>Promote spa treatments, wellness programs, and fitness services to maximize bookings.</li>
<li>Upsell and cross-sell wellness packages, memberships, and seasonal promotions.</li>
<li>Drive retail sales by recommending products aligned with guest needs.</li>
<li>Assist in achieving monthly revenue and sales targets.</li></ul> 

What we need from you

Qualifications &amp; Skills
<ul>
<li>Minimum 3 years' experience as a receptionist in luxury hospitality, spa, or wellness environment.</li>
<li>Strong knowledge of spa and fitness services is an advantage.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Proficiency in booking/reservation systems and Microsoft Office; spa software experience preferred.</li>
<li>Professional grooming and guest-centric attitude.</li>
<li>Multilingual skills are an advantage.</li>
</ul>
Core Competencies
<ul>
<li>Guest Engagement &amp; Service Orientation</li>
<li>Communication &amp; Interpersonal Skills</li>
<li>Sales &amp; Upselling Ability</li>
<li>Attention to Detail &amp; Accuracy</li>
<li>Team Collaboration</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Wellness Experience Agent

Explore 2170+ Wellness spa manager in Dubai this September. Find roles across top companies and apply now to boost your career.