Senior Director, Operations - Pakistan

About the role:
The Senior Director Ops will be responsible for the overall success of Podium Pakistan. This is a critical leadership role, with a primary focus on improving performance, building a winning team, driving sustainable growth, and preparing the country for future expansion. The majority of our team in Pakistan is in sales, so it is critical that this leader is able to scale a performance-driven GTM organization. The Senior Director Ops will be the face of Podium Pakistan, ensuring that Podium hits our objectives and all employees receive the guidance, support, and mentorship necessary to succeed.

What you will be doing:

• Sales Performance: Take full ownership and accountability of sales performance in our Pakistan offices. Partner with sales leadership to identify opportunities to improve and hit both monthly and long-term growth goals
• Leadership & Mentorship: Partner with a team of Sales Managers, focusing on developing their skills and guiding their growth. Cultivate a culture of mentorship, continuous learning, and professional development.
• Stakeholder Management: Serve as the main point of contact for the US leadership team, providing regular updates on team performance, challenges, and opportunities.
• Operational Oversight: Manage day-to-day operations of the Pakistan team, ensuring smooth workflows and communication between the local team and the US-based leadership.
• HR Operations: Manage and execute HR policies and payroll, ensuring alignment with the company's global HR practices and Operating Principles.
• Policy Process and Development: Develop, refine and implement HR policies, procedures, and systems tailored to Pakistan's business environment.
• Team Relations & Support: Serve as the main point of contact for personnel in Pakistan, overseeing onboarding, resolving workplace issues with timely and effective solutions, and ensuring alignment with company policies in coordination with US leadership.
• Sustainable Growth: Analyze the root causes of employee turnover and implement strategies to reduce attrition and increase team engagement, retention and overall satisfaction.
• Team Building & Culture: Foster a collaborative, transparent and accountable work environment that aligns with the company's operating principles, building strong team cohesion and culture.
• Office Location Selection & Improvements: Lead the identification, selection, and ongoing maintenance of office locations, ensuring they meet the team's needs while adhering to budgetary and operational requirements. Oversee improvements to facilities to foster a productive and comfortable working environment.
• IT & Equipment Management: Coordinate with our internal IT team to oversee the distribution and maintenance of IT equipment and ongoing reliability of Wifi and infrastructure
• Talent and Enablement: Support and build structured hiring, onboarding, and enablement programs that improve productivity and consistency at scale.

Requirements:

• Bachelor's degree in Business, Sales, Management, or a related field. A Master's degree or relevant certifications would be an advantage.
• Strong English speaking skills.
• Geographically located in Islamabad/ Lahore, Pakistan and able to work in the Podium Office.
• Willing and able to work U.S. hours.
• Leadership Experience: 5+ years in a senior management or leadership role, ideally with experience managing sales or customer-facing teams.
• Sales Expertise: Strong understanding of sales processes and methodologies, particularly in a sales development environment.
• People Management Skills: Proven ability to lead, mentor, and develop teams, particularly with younger personnel who need guidance and structure.
• Problem-Solving Abilities: Strong analytical and problem-solving skills, with a track record of successfully addressing challenges in a fast-paced work environment.
• Cultural Sensitivity: Ability to work effectively with diverse teams and build relationships across different cultures, with experience working in or managing teams in Pakistan a strong plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly convey information to different audiences, from entry-level personnel to senior executives.
• Operational Expertise: Strong organizational and operational skills, with experience overseeing the administrative and operational functions of an office.
• Strategic Thinking: Ability to align the team's activities with broader company goals and implement long-term strategies for team success.