call center customer service representative

access specialist i

MedStar Health

<div>About this Job:

General Summary of Position
MedStar Health has a full-time, day shift opportunity at our call center located in the California area in Southern Maryland. This role is responsible for answering a high volume of inbound calls to schedule patient appointments in our call center.
Primary Duties and Responsibilities<ul><li>
Assists and troubleshoots during the process of scheduling appointments and selecting physicians by subspecialty or location.</li><li>
Completes call processing in an efficient manner. Remains aware of call volumes and works to handle the peak call volumes.</li><li>
Displays characteristics of inquiry empathy courtesy and respect during communication with customers. Ensures complete communication (closes the loop and follow up) between key customer groups including internal and external customers in an appropriate and timely manner.</li><li>
Facilitates new patient registration and updates current registration.</li><li>
Maintains protocol knowledge base and skill set for scheduling across multiple subspecialties or locations and meets established goals for scheduling accuracy.</li><li>
Responds to telephone inquiries from patients physicians employees and other callers regarding appointments referrals provider messages and services within MedStar in accordance with established guidelines.</li><li>
Utilizes physician protocols to schedule appointments for multiple subspecialties or locations and meets established performance goals.</li><li>
Validates and verifies the insurance carriers to the MedStar Employed Physician Participation Listing.</li></ul>
Minimal Qualifications 
Education<ul><li>
High School Diploma or GED required</li><li>
Associate degree preferred</li></ul>
Experience<ul><li>
2 years customer service experience preferably within a healthcare setting required</li><li>
Experience working in a hospital or medical office scheduling environment preferred</li></ul>
Licenses and Certifications<ul><li>
No special certification registration or licensure required</li></ul>
Knowledge Skills and Abilities<ul><li>
Able to work in a complex work environment with heavy call volume that involves coordination and support with various departments patients healthcare providers and system. Ability to type 40 WPM accurately Computer literate and able to navigate among varied systems and the Internet. Must show aptitude in learning and using scheduling and electronic health record software. Ability to operate standard office equipment. Excellent interpersonal skills and telephone/written communication skills. Committed to providing excellent service to MedStar customers and ability to display strong listening skills and empathy to MedStar patients and co-workers. Must be able to work in a fast-paced often high-pressure environment with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset patients. Must be self-directed and able to multitask.</li></ul>
This position has a hiring range of : USD $18.70 - USD $32.72 /Hr.</div>

Access Specialist I

Monogram Health

<div>
 
 Position:
 
 
 
 Concurrent Review Ops Assistant
 
 
 
 
 The
 
 Concurrent Review Ops Assistant
 
 is a key member of the Clinical Review Specialist Team that is responsible for critical administrative day-to-day tasks associated with operations to deliver transformative kidney care.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist in processing Health Plan(s) and Contracted Provider(s) daily files and uploads for all acute and post-acute admissions
 </li>
 <li>
 Assist with inpatient and concurrent calls to verify and confirm admission and obtain member information
 </li>
 <li>
 Assist with monitoring skilled nursing facility discharges
 </li>
 <li>
 Create Care Events as needed for new admissions to be followed by the Clinical Review Team
 </li>
 <li>
 Request clinical as needed; retrieve and document clinical from our EMR system(s).
 </li>
 <li>
 Communicate with the care team and other internal and external stakeholders
 </li>
 <li>
 Analyze data and develop reports/presentations
 </li>
 <li>
 Ability to multitask and prioritize in a busy work environment
 </li>
 <li>
 Maintain safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 High school diploma or GED required
 </li>
 <li>
 Minimum of two (2) years of experience analyzing and solving customer problems
 </li>
 <li>
 Proven experience working in the health care industry and working with medical terminology
 </li>
 <li>
 Firm grasp on administrative processes and organizational policies
 </li>
 <li>
 Understanding and appreciation of patient privacy laws, regulations, policies, and procedures.
 </li>
 <li>
 Demonstrated customer service and professional communication skills, both written and verbal. Organizational and time management skills, with ability to multitask and maintain attention to detail.
 </li>
 <li>
 Timely, reliable, and supportive of team goals and outcomes by completing daily tasks.
 </li>
 <li>
 Technically savvy when handling video and audio meetings.
 </li>
 <li>
 Proficient in Microsoft Office ? predominately Excel
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
 </li>
 <li>
 Financial &amp; Retirement Support ? Competitive compensation, 401k with employer match, and financial wellness resources
 </li>
 <li>
 Time Off &amp; Leave ? Paid holidays, flexible vacation time/PSSL, and paid parental leave
 </li>
 <li>
 Wellness &amp; Growth ? Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts
 
 
 </li>
 </ul>
 
 About Monogram Health
 
 
 
 Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person?s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
 
 
 Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient?s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.
 
 
 Monogram Health?s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.
</div>

Concurrent Review Operations Assistant

Osheru - Ziplyft

<div>
 
 Osheru is seeking a high-energy, driven, and strategic Medical Sales Specialist to join our growing team in California.&nbsp;&nbsp;In this role, you will be responsible for establishing a revolutionary new category in Ophthalmic and Aesthetic surgery. If you thrive in a collaborative environment, enjoy building business opportunities for customers&nbsp;&nbsp;and launching new products this is an excellent opportunity.
 
 
 
 
 
 
 Qualifications:
 
 
 
 *&nbsp;&nbsp;Bachelor's degree
 
 
 *&nbsp;&nbsp;10+ Years of medical device sales experience.
 
 
 *&nbsp;&nbsp;Experience with new product launches and consultative selling.
 
 
 *&nbsp;&nbsp;Strong clinical skills and the ability to perform product demonstrations to medical professionals.&nbsp;
 
 
 *&nbsp;&nbsp;Ability to develop consultative relationships with surgeons and their staff.&nbsp;
 
 
 
 
 
 Ready to join our team? Click below for more details on how to apply.&nbsp;
 
</div>

Medical Sales Specialist

Silo

<div>
 
 About Silo
 
 
 
 
 
 
 Help us rebuild the oldest system in the world - the agricultural supply chain
 
 
 
 
 
 Silo builds technologies which bring efficiency and transparency to the agricultural supply chain. Our modern ERP dramatically increases profits, improves product freshness, and reduces food waste for wholesalers, distributors, shippers, and importers.
 
 
 We are a highly motivated team of engineers, designers, business and agricultural specialists taking on the challenge of transforming a centuries old industry. We are looking for self-motivated team members who crave a challenge and feel energized to work cross functionally to realize Silo&rsquo;s enormous potential.
 
 
 
 
 Why Silo
 
 
 
 
 We will work hard to make sure your decision to join us is worthwhile and rewarding. You&rsquo;ll learn how a start-up operates and learn skills that will help you at any point in your career. You will be empowered to take initiative and get support to execute an idea from beginning to the end.
 
 
 
 
 SILO TECHNOLOGIES | PET TIGER
 
 
 
 
 
 
 Customer Support Specialist
 
 
 
 
 Full-Time | Remote (California). Candidates residing in Fresno, CA, will be required to work in-person. | $21&ndash;$24/hr DOE
 
 
 
 About The Role
 
 
 
 Pet Tiger, now part of Silo Technologies, is the leading agricultural labor management platform built for growers, packers, shippers, and distributors across California's Central Valley and beyond. We're looking for a reliable, customer-focused
 
 
 Customer Support Specialist
 
 
 to join our in-person team in Fresno and serve as a primary point of contact for our customers. This is a great opportunity for someone who enjoys problem-solving, working with people, and growing with a fast-moving SaaS company in the agriculture industry.
 
 
 
 
 Position Details
 
 
 
 
 <ul>
 <li>
 Location: Remote (California). Candidates residing in Fresno, CA, will be required to work in-person.
 </li>
 <li>
 Schedule: Full-Time (Monday&ndash;Friday, standard business hours)
 </li>
 <li>
 Compensation: $21&ndash;$24/hour depending on experience
 </li>
 <li>
 Employment Type: Direct Hire (Full-Time Employee)
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for inbound customer support calls, emails, and tickets from Pet Tiger customers
 </li>
 <li>
 Triage, prioritize, and resolve issues related to timekeeping, attendance tracking, workforce management, and platform configuration
 </li>
 <li>
 Log and manage tickets in our support system, maintain response SLAs, and escalate unresolved technical issues to the product/engineering team with clear documentation
 </li>
 <li>
 Communicate with customers using a sense of urgency and professionalism, setting clear expectations on timelines and resolution
 </li>
 <li>
 Develop deep platform knowledge of Pet Tiger (desktop, reports, and mobile components)
 </li>
 <li>
 Flexible and ready to engage and support customers as Pet Tiger transitions from desktop to cloud-based software
 </li>
 <li>
 Cross-train on Tiger Jill software
 </li>
 <li>
 Cross-train on the Silo platform
 </li>
 <li>
 Contribute to and maintain the customer knowledge base with FAQs, how-to guides, and troubleshooting articles
 </li>
 <li>
 Triage inbound sales inquiries, gathering customer and contact information and needs before routing to the appropriate sales team member
 </li>
 <li>
 Participate in team standups, Customer Engagement team meetings, and training sessions
 </li>
 <li>
 Provide light implementation support and coordination with Finance on invoicing questions during the company integration period (transitional)
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 
 What We're Looking For
 
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in a customer support, customer service, or account support role
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Capable of handling phone-based, email, and chat support
 </li>
 <li>
 Strong learner able to pick up and navigate software platforms
 </li>
 <li>
 Organized and detail-oriented with the ability to manage multiple open issues simultaneously
 </li>
 <li>
 Must be located in or able to commute to Fresno, CA &mdash; this is an in-person role
 
 
 </li>
 </ul>
 
 Strongly Preferred
 
 
 
 <ul>
 <li>
 Bilingual in English and Spanish &mdash; many of our customers operate in agricultural labor environments where Spanish is the primary language
 </li>
 <li>
 Technical support and troubleshooting experience
 </li>
 <li>
 Familiarity with agricultural operations, labor management, or field workforce tools
 </li>
 <li>
 Experience with HubSpot service hub, Zendesk, or similar support ticketing platforms
 </li>
 <li>
 Familiarity with HubSpot CRM or other similar customer management platforms
 </li>
 <li>
 Prior exposure to SaaS platforms or B2B software support
 </li>
 </ul>
</div>

Customer Support - Pet Tiger

California Department of Forestry and Fire Protection (CAL FIRE)

<div>
 
 Equal Opportunity Employer
 
 
 
 The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
 
 
 It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
 
 
 
 Position Details
 
 
 
 
 Job Code #:
 
 
 
 JC-498073
 
 
 
 Position #(s):
 
 
 
 542-000-1670-VAR
 
 
 
 Working Title:
 
 
 
 
 Fire/EMS Dispatcher
 
 
 
 
 Classification:
 
 
 
 COMMUNICATIONS OPERATOR
 
 
 $4,690.00 - $6,459.00 A
 
 
 $5,307.00 - $7,306.00 B
 
 
 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
 
 
 
 # of Positions:
 
 
 
 Multiple
 
 
 
 Work Location:
 
 
 
 United States
 
 
 
 Telework:
 
 
 
 In Office
 
 
 
 Job Type:
 
 
 
 12 Month Limited Term - Full Time
 
 
 
 Facility:
 
 
 
 Northern Region
 
 
 
 Department Information
 
 
 
 The California Department of Forestry and Fire Protection (CAL FIRE) is California's fire department and resource management agency. The organization is comprised of nearly 12,000 permanent and seasonal employees. The mission of the Department is to serve and safeguard the people and protect the property and resources of California.
 
 
 When you join CAL FIRE, you join a family of employees that function as a team. You will build trust and friendship with your co-workers, as together you respond to emergencies and challenging situations. CAL FIRE provides employees with a variety of career choices and opportunities. We hope that you will consider a rewarding and challenging career with CAL FIRE!
 
 
 
 Job Description And Duties
 
 
 
 This is a new advertisement for 2026. If you have previously applied to past Communications Operator job postings, you will need to reapply to this current advertisement to be considered for these positions.
 
 
 
 Hires may be made in the following counties: Butte, El Dorado, Humboldt, Lassen, Mendocino, Napa, Nevada, Santa Clara, Santa Cruz, Shasta, Siskiyou, and Tehama.
 
 
 
 Applications will be processed in rounds with the following cut-off dates:
 
 
 <ul>
 <li>
 December 8, 2025
 </li>
 <li>
 January 8, 2026
 </li>
 <li>
 February 6, 2026
 </li>
 <li>
 March 9, 2026
 </li>
 <li>
 April 9, 2026
 </li>
 <li>
 May 8, 2026
 
 
 </li>
 </ul>
 Under general supervision, operates multifrequency/channel radio systems, law enforcement telecommunications terminals, computer terminals, and associated equipment; respond to telephone hot-line circuits; dispatch mobile law enforcement and emergency response units to specified points as required; identify locations where assistance is required, determine the availability and location of departmental units, and dispatch units by radio; request emergency services as requested or required by field personnel; respond to other law enforcement and emergency response agencies, dispatching departmental units for response as necessary; act as incident coordinators, tracking and responding to emergency response calls; access data related to warrants, driver licenses, vehicle and vessel registrations, hazardous materials, weapons, stolen property, and criminal history information through the California Law Enforcement Telecommunications System; access data on other law enforcement records' databases; maintain required logs; answer telephone inquiries and provide information; and perform other related duties.
 
 
 You will find additional information about the job in the
 
 Duty Statement
 
 .
 
 
 
 Special Requirements
 
 
 
 <ul>
 <li>
 The position(s) require(s) a Background Investigation be cleared prior to being hired.
 </li>
 <li>
 The position(s) require(s) Medical Clearance prior to being hired.
 
 
 </li>
 </ul>
 Must succesfully complete required training.
 
 
 TAU applicants are encouraged to apply.
 
 
 What is TAU? TAU appointments to this classification are made under temporary authorization. In accordance with the California State Constitution, no person may serve in one or more positions under a temporary appointment longer than 9 months in 12 consecutive months. Therefore, all time served in temporary appointments (for example, CAL FIRE's Firefighter I) during the 12 consecutive month period will count towards this 9 month maximum. An employee gains no status or rights as a result of the TAU appointment and an employee who has had only a TAU appointment has no reinstatement eligibility. Persons who do not possess the minimum qualifications for the classification are ineligible for appointment as a TAU.
 
 
 If you are offered and accept a TAU appointment, you will be required to take the next exam administered for this classification. If you do not apply to take the exam, score too low to be in a reachable rank, OR if you fail the test, your TAU appointment will be terminated within 48 hours of the exam results being released.
 
 
 
 Application Instructions
 
 
 
 Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
 
 
 Final Filing Date: Until Filled
 
 
 Who May Apply
 
 
 Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
 
 
 Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
 
 
 How To Apply
 
 
 Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
 
 
 Address for Mailing Application Packages
 
 
 You may submit your application and any applicable or required documents to:
 
 
 Department of Forestry &amp; Fire Protection
 
 
 CAL FIRE Northern Region Hiring
 
 
 Attn: Communications Operator Hiring
 
 
 135 Ridgway Avenue
 
 
 Santa Rosa , CA 95401
 
 
 Address for Drop-Off Application Packages
 
 
 You may drop off your application and any applicable or required documents at:
 
 
 Department of Forestry &amp; Fire Protection
 
 
 CAL FIRE Northern Region Hiring
 
 
 Communications Operator Hiring
 
 
 135 Ridgway Avenue
 
 
 Santa Rosa , CA 95401
 
 
 08:00 AM - 05:00 PM
 
 
 Required Application Package Documents
 
 
 The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
 
 
 <ul>
 <li>
 Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
 </li>
 <li>
 Resume is required and must be included.
 </li>
 <li>
 Other - Authorization to Release Information Form (PO-299). This form may be found at: https://www.fire.ca.gov/-/media/D817B8E27D8049C3BC35297686467FB9
 </li>
 <li>
 Other - CNR Communications Operator Work Location Form: https://www.fire.ca.gov/-/media/44D8748A8DDC40F49B2948CF605FAC0B
 
 
 </li>
 </ul>
 Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div>

Fire/EMS Dispatcher

DataAnnotation

<div>
 We are looking for an AI Content Writing Specialist to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
 
 
 In this role you will need to hold an expert level of writing, editing, and content development. Other related fields include, but are not limited to: Communications and/or Journalism.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 This is a full-time or part-time REMOTE position
 </li>
 <li>
 You&rsquo;ll be able to choose which projects you want to work on
 </li>
 <li>
 You can work on your own schedule
 </li>
 <li>
 Projects are paid hourly starting at $25-$30+/hr, with bonuses on high-quality and high-volume work
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Give AI chatbots writing and editing tasks and evaluate their outputs
 </li>
 <li>
 Evaluate the quality produced by AI models for correctness and performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English (native or bilingual level)
 </li>
 <li>
 Detail-oriented
 </li>
 <li>
 Excellent command of grammar, style, and brand voice
 </li>
 <li>
 A current, in progress, or completed Bachelor's is preferred but not required
 </li>
 <li>
 Detail-oriented Excellent command of grammar, style, and brand voice.
 </li>
 <li>
 A current, in progress, or completed Bachelor's is preferred but not required.
 
 
 </li>
 </ul>
 
 Notes
 
 
 
 Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Only applicants in the United States will be considered for this role. This is an independent contract position.
 
 
 #generalist
</div>

AI Content Writing Specialist

Prime Jet

<div>
 We are seeking a GIV First Office (SIC)
 
 
 The selected candidate will be a part of an exciting and growing private aviation company with a positive inclusive culture of hardworking professionals. Safety and quality are priorities for Prime Jet, it is the culture and part of everyday operations.
 
 
 We invite pilots who meet the (below) listed EXPERIENCE AND REQUIREMENTS to apply:
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 2000 Total Hours
 </li>
 <li>
 1000 Minimum Total Hours in Class (Multi-Engine)
 </li>
 <li>
 1000 Minimum Total Hours in Category (Fixed-Wing)
 </li>
 <li>
 GIV type rating a plus
 </li>
 <li>
 FAA 1st Class Medical Certificate
 </li>
 <li>
 Radio Telephone License
 </li>
 <li>
 Valid unexpired US Passport
 </li>
 <li>
 ATP Certificate
 </li>
 <li>
 Ability to obtain and maintain CANPASS authorization for unrestricted travel to/from Canada as a commercial pilot
 </li>
 <li>
 Ability to be compliant with ICAO Annex I &ndash; 2.1.10 as it pertains to aircraft engaged in international commercial air transport operations, with more than one pilot
 </li>
 <li>
 Must be a team player
 </li>
 <li>
 Must have experience with Microsoft 365
 </li>
 <li>
 Must pass a pre-employment drug test prior to being offered a position
 </li>
 <li>
 Must reside within 1.5 hours driving distance from a major airport.
 </li>
 <li>
 Must be able to work a 15 on/13 off schedule
 </li>
 <li>
 Part 91/135 experience preferred
 
 </li>
 </ul>
 </ul>
 Prime Jet offers a comprehensive benefits package, which includes:
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Company paid Employee medical, dental, basic life/AD&amp;D and STD insurances.
 </li>
 <li>
 Vision, dependent health coverage, supplemental life/AD&amp;D and LTD coverages
 </li>
 <li>
 401(k) retirement savings plan, with employer match and 100% vesting upon eligibility
 </li>
 <li>
 Generous uniform allowance
 </li>
 <li>
 Per diem
 </li>
 <li>
 Annual bonus eligibility
 
 
 </li>
 </ul>
 Powered by JazzHR
 
 
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</div>

GIV First Officer (SIC)

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