customer service representative

The Hair Shop

<div>
 
 
 Position Summary
 
 
 
 The Hair Shop
 
 Customer Service Agent Tier 1
 
 is someone who enjoys building relationships and is an effective communicator. The Customer Service Agent Tier 1 will have experience with call/ticketing, e-commerce, &amp; fulfillment systems and have strong command over company procedures &amp; guidelines. As a CS team, we strive to give customers exceptional support and embody the following values:
 
 
 
 
 
 
 Validating the customer&rsquo;s experience -
 
 Give them the benefit of the doubt &amp; always offer a solution
 
 
 
 Making customers ecstatic -
 
 Their satisfaction is more important than the sale
 
 
 
 Building a lasting relationship &ndash;
 
 Be reliable &amp; offer expert tips that&rsquo;s personalized to their hair journey
 
 
 
 
 
 
 Essential Functions
 
 
 <ul>
 <li>
 Maintain a positive, calm, and professional attitude towards customers
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 Respond promptly to a high volume of incoming calls, support tickets and chats
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 Accurately process orders, edits, and returns using multiple systems, including customer service, e-commerce, and inventory software's
 </li>
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 Stay updated on available product offerings and services to effectively guide customers through the purchasing process
 </li>
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 Handle customer complaints and escalate issues to the appropriate channels
 </li>
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 Build trustworthy and long-term customer relationships through open and honest communication
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 Meet personal and team call and ticket handling quotas
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 Make outbound calls as needed for follow-up and resolution
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 Verify new accounts for both professionals and non-professionals
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 Communicate effectively and professionally with cross-functional teams, both internal and external
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 Follow established communication procedures, guidelines, and policies
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 Go above and beyond to ensure complete customer satisfaction
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 Perform any other duties assigned by management
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 </ul>
 
 
 
 
 
 Key Performance Metrics
 
 
 <ul>
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 A score card that reflects performance on customer satisfaction, issue resolution, &amp; quality assurance
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 Schedule adherence including attendance, on-time arrival/departure, timely breaks and lunches
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 Qualitative evaluations around attitude, diligence, team contributions, and willingness/ability to learn new skills and information
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 </ul>
 
 
 
 
 
 Education &amp; Experience Requirements
 
 
 <ul>
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 2+ years of Call Center or Customer Service experience
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 Associate's degree or some college coursework completed
 </li>
 </ul>
 
 
 
 
 
 Knowledge &amp; Skill Requirements
 
 
 <ul>
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 Spanish preferred but not required
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 <li>
 Self-motivated and proactive
 </li>
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 Solution-oriented
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 Ability to stay calm and professional during customer conflicts
 </li>
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 Zendesk experience a plus
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 Microsoft Office skills a plus
 </li>
 </ul>
 
 
 
 
 Experience:
 
 <ul>
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 Call center: 2 years (Required)
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 Customer service: 2 years (Required)
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 </ul>
 
 
 
 
 Location:
 
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 California (Required)
 </li>
 </ul>
 
 
 
 
 Work Location:
 
 <ul>
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 Remote
 </li>
 </ul>
</div>

Call Center Customer Service Representative

Infinite Computer Solutions

<div>
 
 Job Description
 
 
 
 Job Description - CSR
 
 
 
 Job Overview
 
 
 
 The CSR role is part of the Contact Center team and handles customer inquiries across various communication channels, including phone, email, fax, chat, and SMS. The primary goal is to deliver high-quality customer service, ensuring positive member experiences while upholding professionalism and client expectations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Achieve Targets: Meet attendance, schedule adherence, and performance goals (e.g., successful outcomes, quality score, NPS score).
 </li>
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 Software &amp; System Proficiency: Efficiently use software, CRM systems, and telephone systems to handle customer interactions.
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 Documentation: Accurately document customer interactions and follow client-specific guidelines in CRM or case management systems.
 </li>
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 Multichannel Communication: Handle inbound and outbound calls with customers while maintaining awareness of/availability for responding to chats, emails, and other communications promptly and professionally.
 </li>
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 Issue Resolution: Resolve or escalate customer issues quickly, maintaining a focus on service excellence.
 </li>
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 Collaboration: Absorb &amp; apply coaching provided by Supervisor &amp; Quality Analyst to achieve continuous improvement in call flow/quality.
 </li>
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 Policy Adherence: Follow Standard Operating Procedures (SOPs), keep up-to-date with policies, and use knowledge bases effectively.
 </li>
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 Electronic Communication: Encourage customers to use electronic communication methods where possible.
 </li>
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 Schedule Adherence: Maintain reliable attendance and strict adherence to published schedule as assigned and in accordance with department/project guidelines
 </li>
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 Other Duties: Perform other tasks as required.
 
 
 </li>
 </ul>
 
 Expected Skills &amp; Qualifications
 
 
 
 <ul>
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 Strong communication skills.
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 Proficiency with computer systems and CRM tools.
 </li>
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 Ability/willingness to thoroughly review and then follow detailed instructions as provided by leadership.
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 Ability to multitask and manage inquiries from multiple communication channels.
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 Problem-solving and issue resolution capabilities.
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 Self-reliant. Proactively uses available resources starting with digital means to research &amp; find information needed to answer customer questions/resolve issues.
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 Customer-focused attitude with an emphasis on using a positive &amp; upbeat tone of voice to convey enthusiasm while delivering outstanding &amp; memorable customer experiences.
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 Reliability and attention to detail.
 
 
 </li>
 </ul>
 The role demands a balance of technical proficiency, customer service skills, and adherence to company policies, with an emphasis on contributing to a positive customer experience.
 
 
 Reviewed/updated 2/13/25
 
 
 
 Qualifications
 
 
 
 Graduate
 
 
 
 Range Of Year Experience-Min Year
 
 
 
 3
 
 
 
 Range Of Year Experience-Max Year
 
 
 
 20
</div>

Hays

<div>
 
 
 Location:
 
 Remote from California (must live in California)
 
 
 
 Contract length:
 
 3 months
 
 
 
 Start Date:
 
 5/4/2026
 
 
 
 
 
 
 Role Value Proposition
 
 
 
 We are actively hiring
 
 Customer Care Advocates
 
 for our
 
 Dental team
 
 ! In this role, you will handle inbound customer service inquiries via phone and/or email and resolve issues while putting customers at the center of every interaction. Successful candidates demonstrate strong listening skills, empathy, curiosity, and a genuine desire to help customers. You&rsquo;ll focus on understanding customer needs and delivering solutions that make their experience easy and exceptional.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
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 This is a
 
 virtual/work‑from‑home
 
 role.
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 Respond to dental customer inquiries via phone or email, providing excellent service to customers with insurance products or benefit plans.
 </li>
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 Research customer questions regarding product details, policy provisions, claim status, procedures, and more.
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 Process transactions efficiently and route policy modification requests to the appropriate teams. Track cases to ensure completion.
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 Strengthen customer relationships through effective communication, active listening, and empathy.
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 Navigate multiple electronic systems across several monitors to provide complete and accurate information.
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 Perform all responsibilities professionally while demonstrating strong verbal communication, interpersonal skills, and a commitment to quality service.
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 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 Must reside in the
 
 State of California
 
 .
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 High School Diploma or GED equivalent.
 </li>
 <li>
 
 1 year of customer service experience
 
 (call center, retail, hospitality, etc.).
 </li>
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 Ability and willingness to work shifts within
 
 5 AM &ndash; 8 PM PST, Monday&ndash;Friday
 
 ; schedules are based on business needs.
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 Ability to navigate multiple computer monitors and systems (e.g., Word, Salesforce, Insight) while interacting with customers.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
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 Previous call center or customer service representative experience.
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 Strong keyboarding/computer skills and the ability to type efficiently.
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 Experience with dental or other insurance products.
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 Prior work experience in a dental office.
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 Excellent listening skills and professional verbal communication skills that promote trust, empathy, and a positive customer experience.
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 Previous Salesforce experience is a plus.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Akansha Pandey
 
 
 
 
 Recruiting Partner
 
 
 
 Americas Recruiting &ndash; Technology
 
 
 
 
 
 HAYS
 
 Working for your tomorrow
 
 
 Email-
 
 Akansha.Pandey11@Hays.com
 
 
 
 Direct Number &ndash; (813)-280-4169
 
 
 
</div>

Customer Service Representative

MedStar Health

<div>About this Job:

General Summary of Position
MedStar Health has a full-time, day shift opportunity at our call center located in the California area in Southern Maryland. This role is responsible for answering a high volume of inbound calls to schedule patient appointments in our call center.
Primary Duties and Responsibilities<ul><li>
Assists and troubleshoots during the process of scheduling appointments and selecting physicians by subspecialty or location.</li><li>
Completes call processing in an efficient manner. Remains aware of call volumes and works to handle the peak call volumes.</li><li>
Displays characteristics of inquiry empathy courtesy and respect during communication with customers. Ensures complete communication (closes the loop and follow up) between key customer groups including internal and external customers in an appropriate and timely manner.</li><li>
Facilitates new patient registration and updates current registration.</li><li>
Maintains protocol knowledge base and skill set for scheduling across multiple subspecialties or locations and meets established goals for scheduling accuracy.</li><li>
Responds to telephone inquiries from patients physicians employees and other callers regarding appointments referrals provider messages and services within MedStar in accordance with established guidelines.</li><li>
Utilizes physician protocols to schedule appointments for multiple subspecialties or locations and meets established performance goals.</li><li>
Validates and verifies the insurance carriers to the MedStar Employed Physician Participation Listing.</li></ul>
Minimal Qualifications 
Education<ul><li>
High School Diploma or GED required</li><li>
Associate degree preferred</li></ul>
Experience<ul><li>
2 years customer service experience preferably within a healthcare setting required</li><li>
Experience working in a hospital or medical office scheduling environment preferred</li></ul>
Licenses and Certifications<ul><li>
No special certification registration or licensure required</li></ul>
Knowledge Skills and Abilities<ul><li>
Able to work in a complex work environment with heavy call volume that involves coordination and support with various departments patients healthcare providers and system. Ability to type 40 WPM accurately Computer literate and able to navigate among varied systems and the Internet. Must show aptitude in learning and using scheduling and electronic health record software. Ability to operate standard office equipment. Excellent interpersonal skills and telephone/written communication skills. Committed to providing excellent service to MedStar customers and ability to display strong listening skills and empathy to MedStar patients and co-workers. Must be able to work in a fast-paced often high-pressure environment with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset patients. Must be self-directed and able to multitask.</li></ul>
This position has a hiring range of : USD $18.70 - USD $32.72 /Hr.</div>

Access Specialist I

Centene Corporation

<div>
 You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
 
 
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 Qualified candidates must be able to work 200PM-1030PM EST.*
 
 
 </li>
 </ul>
 
 Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.
 
 
 
 
 Position Purpose
 
 The Senior Pharmacy Resolution Specialist will act as a subject matter expert and handles more complex pharmacy issues and respond to escalated calls from members, provider/physician's offices and pharmacies. This role will make outbound calls and enters pharmacy overrides into systems based on approved guidelines and approvals provided from clinical pharmacists.
 
 
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 Takes member/prescriber/pharmacist inquiry calls for benefit questions including prior authorization requests
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 Offers options including submission of a prior authorization request
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 Thoroughly researches issues and takes appropriate action to resolve them using the appropriate reference material within turnaround time requirements and quality standards
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 Answers and conducts inbound and outbound calls with members and provider offices to provide resolution to claims (i.e. additional information requests and medication determination updates)
 </li>
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 Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards
 </li>
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 Assists team members often guiding them to the appropriate resolution of more complex and difficult inquiries
 </li>
 <li>
 Participates in the training of less experienced staff, including opportunity for job shadowing
 </li>
 <li>
 Acts as a liaison between internal departments on data gathering and problem solving while investigating problems of an unusual nature in the area of responsibility
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 Presents proposed solutions in a clear and concise manner
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 Assists with audit preparation as needed
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 Assists with miscellaneous special project work as assigned
 </li>
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 Performs other duties as assigned
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 <li>
 Complies with all policies and standards
 
 
 </li>
 </ul>
 
 Education/Experience
 
 High School Diploma / GED.
 
 
 2 years of experience.
 
 
 Call center / customer service experience.
 
 
 Experience in healthcare environment (pharmacy operations, managed care, pharmacy hospitals and or pharmacy retail settings).
 
 
 
 License/Certification
 
 Pharmacy technician certification preferred.
 
 
 Pay Range $19.43 - $32.98 per hour
 
 
 Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
 
 
 Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
 
 
 Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act
</div>

Senior Pharmacy Resolution Specialist

PayPal

<div>
 
 The Company
 
 
 PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
 
 
 We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
 
 
 We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
 
 
 Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do &ndash; and they push us to ensure we take care of ourselves, each other, and our communities.
 
 
 
 Job Summary:
 
 
 
 This job provides exclusive, high-end cabin service and ensure safety of passengers on company aircraft. The Corporate Flight Attendant manages the cabin safety and service functions, handling tasks from catering, gourmet meal plating, and cabin cleaning to concierge-level service, often with unpredictable, on-call schedules.
 
 
 
 Job Description:
 
 
 
 
 Essential Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct pre-flight safety inspections of all cabin equipment. Provide bespoke safety briefings and remain prepared to lead evacuations, medical emergencies, or ditching procedures.
 </li>
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 Source, prepare, and plate in-flight meals. This includes managing complex dietary restrictions, wine pairings, and sourcing local foods in international locations.
 </li>
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 Curate the cabin environment through linens and personalized amenities. Ensure the aircraft is always ready for passenger service.
 </li>
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 Manage "stock and store" inventories. Coordinate with Fixed Base Operators (FBOs) for catering deliveries, laundry services, and cabin cleaning.
 </li>
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 Anticipate passenger needs, from arranging ground transportation to troubleshooting onboard Wi-Fi and entertainment systems.
 
 
 </li>
 </ul>
 
 Minimum Qualifications:
 
 
 
 <ul>
 <li>
 7 years of relevant work experience in VIP aviation, luxury yachting, or ultra-high-end hospitality
 </li>
 <li>
 Active First Aid/CPR/AED Certification
 </li>
 <li>
 Active Flight Attendant Emergency Training (e.g., FACTS, FlightSafety)
 </li>
 <li>
 Valid Passport with no restrictive visas
 
 
 </li>
 </ul>
 
 Additional Responsibilities &amp; Preferred Qualifications:
 
 
 
 
 Subsidiary:
 
 
 
 PayPal
 
 
 
 Travel Percent:
 
 
 
 90
 
 
 The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
 
 
 
 Primary Location : Pay Range:
 
 
 
 Northern California - (Virtual) : ($59.37 - $88.05 Hourly)
 
 
 
 Additional Location(s) : Pay Range:
 
 
 
 No other locations are assigned to this requisition currently.
 
 
 Additional compensation for this role may include an annual performance bonus or other incentive compensation, as applicable.
 
 
 PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
 
 
 For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
 
 
 
 Our Benefits:
 
 
 
 At PayPal, we&rsquo;re committed to building an equitable and inclusive global economy. And we can&rsquo;t do this without our most important asset-you. That&rsquo;s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing&mdash;physical, emotional, and financial&mdash;delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
 
 
 
 Who We Are:
 
 
 
 Click Here to learn more about our culture and community.
 
 
 
 Commitment to Diversity and Inclusion
 
 
 
 PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
 
 
 
 Belonging at PayPal:
 
 
 
 Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
 
 
 Any general requests for consideration of your skills, please Join our Talent Community.
 
 
 We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don&rsquo;t hesitate to apply.
</div>

Lead Corporate Flight Attendant

Careers In Travel | Destination Planners

<div>
 
 Position Overview
 
 
 
 We are currently seeking motivated and service-oriented individuals to join our team in a fully remote Travel Customer Support role. This position focuses on assisting clients with vacation research, reservations coordination, and general travel inquiries.
 
 
 No prior travel industry experience is required. Comprehensive training and ongoing guidance are provided to ensure you feel confident and supported in your role.
 
 
 
 Key Responsibilities
 
 
 
 Respond to client inquiries regarding vacation options and travel details
 
 
 Assist with booking support for flights, hotels, cruises, and vacation packages
 
 
 Provide clear communication before, during, and after travel
 
 
 Review reservations for accuracy and completeness
 
 
 Maintain organized client records and documentation
 
 
 Deliver high-quality customer service with professionalism and care
 
 
 
 Qualifications
 
 
 
 Strong communication skills (written and verbal)
 
 
 Comfortable navigating online systems and booking platforms
 
 
 Detail-oriented with solid organizational skills
 
 
 Ability to work independently in a remote environment
 
 
 
 What We Offer
 
 
 
 Prior customer service experience is helpful but not required
 
 
 Structured onboarding and step-by-step training
 
 
 Access to travel booking tools and supplier resources
 
 
 Flexible remote work environment
 
 
 Collaborative and supportive team culture
 
 
 
 Who This Role Is Ideal For
 
 
 
 Individuals seeking entry into the travel industry
 
 
 Career changers exploring a new field
 
 
 Professionals returning to the workforce
 
 
 Candidates looking for a remote, service-focused role
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Fully Remote | Travel Customer Support | We Will Train You

Explore 36+ Call center customer service representative in California this May. Find roles across top companies and apply now to boost your career.

36 call center customer service representative jobs In California

Call Center Customer Service Representative

Call Center Customer Service Representative

Customer Service Representative

Access Specialist I

Senior Pharmacy Resolution Specialist

Lead Corporate Flight Attendant

Fully Remote | Travel Customer Support | We Will Train You