customer service representative

Transdev

Customer Service Representative (CSR) Transdev in San Rafael, CA is hiring a Customer Service Representative. The CSR assists customers by providing information and trip planning assistance for Marin Access services and associated programs. Takes customer calls and schedules customer rides using a computerized scheduling system. Transdev is proud to offer: <ul> <li>Competitive compensation package of minimum $20.6 - maximum $26.22</li> <li>Bilingual (English/Spanish) - PLUS $1.50/hour. </li> </ul> Benefits include: •Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years. •Sick days: 5 days annually •Holidays: 12 days; 9 standard and 3 floating •Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Key Responsibilities: <ul> <li>Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.</li> <li>Facilitate trip reservations, cancellations, and modifications with a focus on ensuring that all details are accurately documented for local, regional, and transfer trips, as well as for general public shuttle services.</li> <li>Maintain accurate trip booking records including contact information, mobility aids, and pick up / drop off preferences.</li> <li>Respond to incoming calls, emails, and MS Teams chats in a timely and professional manner.</li> <li>Troubleshoot issues to achieve first call resolution, resolve complaints, and escalate complex inquiries as needed.</li> <li>Adhere to all call center scripts, procedures, and compliance standards.</li> <li>Meet or exceed performance metrics, including call handling time, quality, and customer satisfaction.</li> <li>Ensure that callers receive equal access and support.</li> <li>Answer all incoming calls in a courteous, professional, and accessible manner.</li> <li>Participate in training, coaching, and team meetings to enhance skills and performance.</li> <li>Book trips in accordance with ADA regulations, such as within mile of fixed route service during operational hours and including trip time negotiation.</li> <li>Follow all relevant policies and procedures related to the Americans with Disabilities Act (ADA).</li> <li>Maintain confidentiality and handle all rider information with sensitivity and discretion.</li> <li>Work closely with dispatchers, eligibility staff, and supervisors to ensure smooth service delivery.</li> <li>Other duties as required.</li> </ul> Qualifications: •Must be at least 21 years old with a High School Diploma, GED or equivalent. •Understand the full suite of Marin Access Transportation programs. •Understand ADA (The Americans with Disabilities Act) requirements. •Excellent written and oral communication skills; communicate effectively and clearly over the telephone in keeping a professional and pleasant tone. •Utilize computer software, proficient computer skills. •Travel requirement (as a percent): •Must submit to and pass a drug test and background check. Physical Requirements: The essential functions of this position require the ability to: •100% of work is accomplished indoors and in air conditioned or well ventilated facilities. •Push, pull and lift objects up to 25lbs.; perform physical activities such as movement / flexibility with arms, repetitive hand-wrist motion; minor lifting, balancing, walking, standing, stooping, and handling of materials. •Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. •The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: •Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). •Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: PleaseClick Herefor CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 5430 Pay Group: 9U5 Cost Center: 416 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

Customer Service Representative

Disney Experiences

We seek a highly organized and customer-focused Sales Associate to deliver an industry-leading experience for home buyers. This role will serve as a point of contact for purchasers from contract to closing, ensuring a seamless home-buying journey while introducing Club memberships.As a licensed Assistant, the individual will provide administrative and customer support for a Sales Agent, contributing to licensed activities to ensure compliance with real estate regulations. This role requires exceptional communication, organizational, and problem-solving skills to engage with homebuyers, builders, sales teams, and other stakeholders.Key Responsibilities: Access to Property <ul><li>Allow professionals to enter a property for inspection or repairs with the principal's permission.</li><li>Must be physically present during inspections but cannot use lockbox keys.</li></ul> Arranging Appointments & Coordination <ul><li>Host, schedule and arrange appointments for licensed real estate agents.</li><li>Coordinate home inspections, repairs, and third-party services as needed.</li><li>Arrange property visits, open houses, and meetings between clients and real estate professionals.</li><li>Order reports and services (e.g., pest control, appraisals, credit reports) under a licensee's direction.</li></ul> Client Engagement & Communication <ul><li>Serve as a point of contact for homebuyers, guiding them through purchasing while supporting real estate professionals.</li><li>Communicate with principals and service providers regarding transaction timelines and service completion.</li><li>Provide a seamless experience from contract signing to closing, ensuring all needs are met.</li><li>Offer a warm handoff to Onsite Community and Club team members.</li><li>Support buyers with licensed inquiries and direct them to the appropriate contacts.</li></ul> Contacting & Lead Generation <ul><li>Contact potential clients to gauge interest in broker services and refer them to agents.</li></ul> Document Handling & Compliance <ul><li>Prepare and complete documents under the supervision of real estate agent.</li><li>Deliver, pick up, and obtain signatures on transaction documents.</li><li>Cannot discuss the content or significance of documents with clients.</li><li>Check transaction documents for completeness; a licensed agent must determine final compliance.</li><li>Maintain a CRM system (e.g., Salesforce) to track buyer engagement and follow-ups.</li></ul> Mortgage Loan Brokerage Support <ul><li>Assist brokers in fulfilling mortgage obligations but cannot negotiate terms.</li><li>Provide written, factual loan information from broker-prepared materials.</li><li>Notify borrowers about missing information in applications.</li><li>Enter borrower information in loan applications or databases.</li><li>Contact lenders for loan status updates and relay information.</li></ul> Customer Service & Problem-Solving <ul><li>Provide exceptional guest service, mitigating challenges in the home-buying process.</li><li>Act as a liaison between buyers and builders to resolve concerns.</li><li>Support buyers with licensed inquiries and direct them to the appropriate contacts.</li></ul> New Home Buyer Support <ul><li>Ensure a seamless experience for new home buyers from contract to closing.</li><li>Act as a point of contact for new home buyers.</li><li>Deliver the highest level of guest service and mitigate traditional real estate buying pain points.</li><li>Engage builders/developers on behalf of the home buyer to resolve the item.</li><li>Direct new home buyers to the proper contacts throughout the sales journey.</li><li>Introduce the homeowner to a design center consultant.</li><li>Present Club memberships to new home buyers.</li><li>Warm transition and handoff to the Onsite Community and Club cast members.</li></ul> Qualifications & Skills: <ul><li>3+ years of real estate experience or equivalent customer service/hospitality experience.</li><li>Valid CA real estate license</li><li>Exceptional interpersonal and communication skills, both written and verbal.</li><li>Ability to collaborate with multiple stakeholders and work in a dynamic, fast-paced environment.</li><li>Strong organizational skills with the ability to prioritize and manage multiple tasks.</li><li>Proficiency in Microsoft 365 tools, CRM platforms (e.g., Salesforce), and other technology tools.</li><li>Ability to maintain confidentiality and uphold brand integrity.</li><li>Experience in problem-solving, conflict resolution, and customer engagement.</li><li>A valid Driver's License.</li></ul> Education: <ul><li>Undergraduate degree or equivalent experience preferred.</li></ul>Our Benefits:Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at The hiring range for this position in California is $28.00 - $30.80 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered

New Homes Sales Associate (Real Estate, Cotino )

The Destination Knot

<div>
 
 Job Title:
 
 Work From Home &ndash; Online Appointment Setter: Booking Hotels
 
 
 
 Company:
 
 Destination Knot
 
 
 
 Job Type:
 
 Flexible Schedule | Remote Work
 
 
 
 About Destination Knot
 
 
 
 Destination Knot is a professional travel planning company specializing in personalized vacations, hotel bookings, cruises, and group travel. We pride ourselves on delivering exceptional service and crafting unforgettable travel experiences for clients around the world.
 
 
 
 Position Overview
 
 
 
 Destination Knot is seeking highly motivated and detail-oriented individuals to join our team as
 
 Online Appointment Setters
 
 focusing on hotel bookings. In this role, you&rsquo;ll connect with potential clients online, schedule consultations, and assist in gathering travel preferences to help create seamless hotel stays. This is a remote position perfect for individuals who enjoy engaging with people, have strong communication skills, and love the travel industry.
 
 
 Training and resources are provided to help you thrive in this role.
 
 
 
 Key Responsibilities
 
 
 
 Communicate with potential clients through online platforms, social media, and messaging tools
 
 
 Schedule appointments for clients to speak with travel specialists about hotel bookings
 
 
 Gather basic travel information (dates, destination, budget, preferences)
 
 
 Maintain accurate records of leads and follow-up activities
 
 
 Collaborate with travel specialists to ensure smooth client hand-offs
 
 
 Participate in virtual trainings and team meetings
 
 
 
 Requirements
 
 
 
 Friendly, professional communication skills
 
 
 Comfortable using online platforms and social media for outreach
 
 
 Organized, self-motivated, and able to manage time effectively
 
 
 Basic computer skills and reliable internet connection
 
 
 Interest in travel and helping clients plan hotel stays
 
 
 Prior experience in customer service, hospitality, or sales is a plus but not required
 
 
 
 What We Offer
 
 
 
 Flexible remote work environment
 
 
 Full training and access to travel industry tools
 
 
 Supportive team culture and ongoing mentorship
 
 
 Income-earning possibilities based on performance
 
 
 Access to exclusive travel perks and discounts
 
 
 Personal and professional growth opportunities
 
 
 
 Ready to join the travel industry and help clients book amazing hotel stays?
 
 
 
 Apply today and start your journey with Destination Knot!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Work From Home – Online Appointment Setter: Booking Hotels

Malitta

<div>
 Exciting Career Opportunity - Join Our Team!
 
 
 We are looking for dedicated and motivated individuals to join our team and contribute to our continued success. This position offers a chance to grow professionally in a supportive and inclusive environment, with flexibility and long-term career potential.
 
 
 Employment Type: Full-Time / Part-Time
 
 
 Salary Range: $35-40/hr
 
 
 Job Summary:
 
 
 The ideal candidate will perform a range of tasks to support daily operations, contribute to team goals, and uphold our standards of excellence. This role requires a proactive attitude, a willingness to learn, and a commitment to quality and professionalism.
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Support day-to-day operations and team functions
 </li>
 <li>
 Maintain accuracy and attention to detail in assigned tasks
 </li>
 <li>
 Communicate effectively with team members and clients
 </li>
 <li>
 Adhere to company policies, procedures, and deadlines
 </li>
 <li>
 Take initiative and show flexibility in handling tasks
 </li>
 <li>
 Contribute to a positive and respectful work culture
 
 
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent (college degree a plus)
 </li>
 <li>
 Basic computer and communication skills
 </li>
 <li>
 Strong organizational and time management abilities
 </li>
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 Ability to work independently or as part of a team
 </li>
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 Adaptable and willing to learn new tools or systems
 </li>
 <li>
 Reliable and responsible work ethic
 
 
 
 
 
 </li>
 </ul>
 Benefits:
 
 
 
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 <li>
 Competitive salary with opportunities for increases
 </li>
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 Flexible work hours and remote options (if applicable)
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 Opportunities for career growth and advancement
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 Ongoing training and development
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 Health, dental, and vision insurance (if applicable)
 </li>
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 Paid time off and holiday benefits
 </li>
 <li>
 Employee support programs and recognition
 
 
 
 
 
 </li>
 </ul>
 Take the next step in your career and apply today. We are excited to learn more about you!
</div>

Virtual Assistant - Data Entry Jr (Part Time)

Virtual Assistant, Data Entry Jr (Part Time)

Safety & Training Manager The Safety Manager ensures compliance with federal, state, and local regulations and with company safety requirements. Responsible for continuous leadership, recruitment, and training of operator candidates. Promotes strong leadership and influences positive employee morale throughout the location. This position is based in Woodland, CA. Transdev is proud to offer: <ul> <li>Competitive compensation package of minimum $85,000 - maximum $88,000</li> </ul> Benefits include: <ul> <li>Vacation: minimum of two (2) weeks</li> <li>Sick days: 5 days</li> <li>Holidays: 12 days; 8 standard and 4 floating</li> <li>Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, and voluntary long-term disability. </li> </ul> Benefits may vary depending on the location policy. The above represents the standard Corporate Policy. Key Responsibilities: <ul> <li>Provides behind-the-wheel instruction according to corporate and client specifications in all aspects of vehicle operation and passenger transportation, including defensive driving, service area familiarization, passenger loading, unloading, and securement.</li> <li>Conducts classroom training in accordance with corporate and location requirements. </li> <li>Ensure all safety manuals, programs, policies, and procedures are current and meet the needs of the location.</li> <li>Document all training activities and ensure accurate completion of all training-related employee records.</li> <li>Establish a relationship with the client and corporate personnel to identify additional training needs, resources, and opportunities.</li> <li>Prepares and conducts monthly safety meetings.</li> <li>Maintains an adequate and complete employee filing system and participates in audits and inspections to meet client and corporate expectations.</li> <li>Directs the location's drug & alcohol program to include random drug testing and ensures all files are updated to pass regular audits. </li> <li>Manages the injury prevention program to reduce the number of workplace injuries.</li> <li>Conducts accident investigation using root-cause analysis and assigns employee re-training as required.</li> <li>Responsible for maintaining/posting the OSHA log.</li> <li>Conducts road observations to evaluate operator safety, customer service, and systematic knowledge of the service.</li> <li>Provides coaching and re-training as required on Drive Cam. </li> <li>Respond to customer comments related to the service.</li> <li>Other duties as required.</li> <li>Travel requirement outside of immediate area (as a percent): </ul> Qualifications: <ul> <li>High School Diploma or GED required </li> <li>Minimum of (3) years' experience in the passenger transportation industry.</li> <li>Experience in location safety management and/or operations management.</li> <li>Providing quality training, including the creation and management of training materials.</li> <li>Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. </li> </ul> Physical Requirements: The essential functions of this position require the ability to: <ul> <li>Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.</li> <li>Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces</li> <li>Push and pull objects up to 30 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level</li> <li>Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable</li> </ul> amounts of dust, vehicle fumes, and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: <ul> <li>Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).</li> <li>Successfully pass a pre-employment drug screen.</li> </ul> About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: PleaseClick Herefor CA Employee Privacy Policy. Job Category: Safety & Training Job Type: Full Time Req ID: 6246 Pay Group: WXC Cost Center: 735 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.

Safety and Training Manager

Explore 48+ Customer service representative in California this November. Find roles across top companies and apply now to boost your career.

48 customer service representative jobs IN California

Customer Service Representative

New Homes Sales Associate (Real Estate, Cotino )

New Homes Sales Associate (Real Estate, Cotino )

Work From Home – Online Appointment Setter: Booking Hotels

Virtual Assistant - Data Entry Jr (Part Time)

Virtual Assistant, Data Entry Jr (Part Time)

Safety and Training Manager