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senior data engineer / data architect Jobs in California

senior data engineer / data architect

backend software engineer

DataAnnotation

<div>
 We are looking for a Backend Software Engineer to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
 
 
 To apply to this role, you will need to be proficient in either Python and/or JavaScript. Your role will require proficiency in at least one programming language (JavaScript, Python, C#, C++, HTML, SQL, or Swift) in order to solve coding problems (think LeetCode, HackerRank, etc). For each coding problem, you must be able to explain how your solution solves the problem.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 This is a full-time or part-time REMOTE position
 </li>
 <li>
 You&rsquo;ll be able to choose which projects you want to work on
 </li>
 <li>
 You can work on your own schedule
 </li>
 <li>
 Projects are paid hourly starting at $50-75+/hr, with bonuses for high-quality and high-volume work
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Give AI chatbots coding challenges and evaluate their outputs
 </li>
 <li>
 Evaluate the quality produced by AI models for correctness and performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English (native or bilingual level)
 </li>
 <li>
 Detail-oriented
 </li>
 <li>
 Experience with algorithms, data structures, and debugging workflows
 </li>
 <li>
 A current, in progress, or completed Bachelor's degree is preferred but not required
 
 
 </li>
 </ul>
 
 Notes
 
 
 
 Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Only applicants in the United States will be considered for this role. This is an independent contract position.
 
 
 #SWE
</div>

Backend Software Engineer

The Value Maximizer

<div>
 We are seeking an experienced Senior Data Engineer / Data Architect with deep expertise in financial services and capital markets trading systems to design, build, and operate highly scalable, low latency data platforms. This role focuses on creating modern data lakehouse architectures, real time data pipelines, and analytics ready data models that support trading, risk, reporting, and regulatory requirements.The ideal candidate brings strong technical depth in distributed data systems, hands on experience with streaming and batch pipelines, and a solid understanding of trade lifecycle, market data, and regulatory compliance. You will work closely with trading desks, product teams, AI/analytics teams, and architects to deliver reliable, secure, and high performance data solutions.
 
 
 
 Job Title: Senior Data Engineer / Data Architect - Capital Markets
 
 
 Location: San Diego, CA
 
 
 Domain: Financial Services - Capital Markets / Trading Systems
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 7-12+ years of experience in data engineering, backend engineering, or distributed systems&middot; Strong programming expertise in Python, Scala, and/or Java&middot; Advanced SQL skills and hands on experience with distributed data processing frameworks such as Apache Spark or Apache Flink&middot; Extensive experience with streaming platforms including Kafka, Kinesis, or Pulsar&middot; Hands on experience with data lake and data warehouse technologies such as Databricks, Snowflake, Amazon Redshift, or similar platforms&middot; Proven experience building real time or near real time data pipelines&middot; Strong understanding of data modeling, distributed systems, scalability, and performance optimization Preferred Qualifications
 </li>
 <li>
 Experience in Wealth Management or Capital Markets trading systems&middot; Familiarity with OMS/EMS platforms such as Charles River Development (CRD), Aladdin, FIS, or similar systems&middot; Strong knowledge of market data across equities, fixed income, derivatives, and other asset classes&middot; Understanding of the trade lifecycle, including order capture, execution, allocation, clearing, and post trade processing&middot; Experience with cloud native data platforms on AWS, Azure, or GCP&middot; Exposure to real time analytics, risk management systems, and regulatory reporting platforms
 </li>
 </ul>
</div>

Senior Data Engineer / Data Architect

Sierra Management and Technologies Inc

<div>The Organization: Sierra Management and Technologies, Inc.
Sierra Management and Technologies, Inc. (Sierra), provides unparalleled logistics and program management, cutting-edge software and IT system development, and innovative data science and analytics services to our Department of Defense clients as well as superior support to Government Contracting Facility Security Officers (FSO).
As a disadvantaged, minority-owned, small business, we are committed to exceeding expectations and fostering excellence within our workforce. Sierra has a proud history of hiring veterans and encourages those who have served in the armed forces to apply.
Sierra is an honored recipient of the following awards:<div><ul><li>
HIRE Vets Medallion Award</li><li>
VETS Indexes Employer Award</li></ul></div>
About the Role:
Sierra Management and Technologies is recruiting for a Product Owner/ Team Lead to lead the development and delivery of innovative data-driven solutions for the NAWCAD Readiness &amp; Fleet Analytics (R&amp;FA) Division&rsquo;s Advanced Analytics and Innovation (AA&amp;I) Branch at Patuxent River Naval Air Station in Lexington Park, MD. This Product Owner/Team Lead will manage cross-functional teams and collaborate with customers to gather, prioritize, and refine requirements for advanced software systems and computational solutions to support and modernize sustainment operations. As a Product Owner/Team Lead, you will oversee the development of actionable solutions using web development and data science platforms such as Databricks, GitLab, JIRA, AWS, NUCLEUS, and JavaScript. You will play a key role in ensuring the successful execution of projects that leverage advanced analytics, machine learning, and business intelligence tools to support Program Management Air (PMA) offices, Air Systems Group, Command, Fleet Readiness Centers, and other Department of Defense (DoD) services.
Key Responsibilities:<div><ul><li>
Lead and manage cross-functional development teams, ensuring alignment with Agile/Scrum methodologies.</li><li>
Facilitate sprint planning, backlog refinement, sprint reviews, and retrospectives to ensure efficient and effective execution of the Scrum process.</li><li>
Provide guidance and mentorship to team members, fostering collaboration and productivity.</li><li>
Track labor hours for projects and ensure the team operates within budget and schedule constraints.</li><li>
Serve as the primary liaison between customers and development teams, ensuring clear communication and understanding of requirements.</li><li>
Gather, prioritize, and refine high-level requirements from customers to develop actionable product roadmaps.</li><li>
Occasionally provide &ldquo;ballpark&rdquo; ROM (Rough Order of Magnitude) labor hour projections to help customers assess feasibility and funding needs.</li><li>
Interface with new customers to explain AA&amp;I processes, technical expectations, and project workflows.</li><li>
Collaborate with stakeholders to define and prioritize product features and requirements based on business needs and technical feasibility.</li><li>
Ensure product backlogs are well-organized, actionable, and aligned with customer goals.</li><li>
Work closely with developers to translate requirements into technical solutions.</li><li>
Develop and implement business process standards for development teams to ensure consistency and efficiency.</li><li>
Organize and facilitate Agile/Scrum process development and training sessions.</li><li>
Collaborate with technical leads to ensure alignment on technology procurement and development strategies.</li><li>
Provide technical guidance to developers and organize technical training sessions as needed.</li></ul></div>
What Makes a Successful Candidate:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must Have:<div><ul><li>
Business, Management, Technical or Scientific BS or BA degree with 5+ years of related academic or professional experience in project or program management, preferably in Agile/Scrum environments.</li><li>
Strong oral and written communication skills, including the ability to present and defend technical recommendations.</li><li>
Proven ability to manage teams, deliver tasks efficiently, and interact professionally across all levels of management.</li><li>
Experience managing labor hours and ensuring projects stay within budget and schedule constraints.</li><li>
Proficiency in JIRA and GitLab, with a minimum of 5+ years of related academic or professional experience.</li><li>
Understanding of CI/CD techniques and workflows.</li><li>
High-level problem-solving and interpersonal skills.</li><li>
Flexible and able to work effectively in dynamic environments</li><li>
Secret security clearance</li><li>
U.S. Citizen</li></ul></div>
Applicants must be authorized to work in the U.S. without sponsorship and be able to obtain a security clearance.
Nice to have:<ul><li>
Web Development:<ul><li>
Using JavaScript/TypeScript</li><li>
Experience building and integrating with REST APIs and backend services</li><li>
Familiarity with modern front-end best practices, performance optimization, and responsive design</li><li>
xperience with SQL and working with structured data</li><li>
Exposure to cloud environments (e.g., AWS, Azure); GovCloud experience a plus</li></ul></li></ul><div><ul><li>
Data Engineering: Hands-on experience with Databricks, AWS, or other data engineering platforms for managing and processing large datasets</li><li>
Familiarity with aviation industry data</li><li>
Scrum Master certification or leadership experience in Agile/Scrum environments</li><li>
Experience in the aerospace and/or defense industries</li></ul></div>
What to expect in our process<ul><li>
Apply by submitting a cover letter and resume for the position</li><li>
Interview with the Hiring Manager</li><li>
Reference checks and degree verification</li><li>
Offer</li></ul>
We take care of our employees by providing the following benefits:<ul><li>
Flexible work schedules and remote/hybrid opportunities (depending on the role)</li><li>
Medical, dental, and vision insurance</li><li>
Flexible spending account and health savings account options</li><li>
Dependent care flexible spending account</li><li>
Education reimbursement</li><li>
Voluntary insurance such as: short-term disability, hospital indemnity, critical illness, and accident insurance</li><li>
100% company-paid life + AD&amp;D and long-term disability insurance</li><li>
Generous paid time off policy</li><li>
11 paid holidays</li><li>
401(k) retirement plan with matching contributions</li><li>
Employee assistance program</li></ul>
Equal Opportunity Statement
Building an inclusive, high-performing team that is diverse across lines of personal identity is integral to our success, and we are proud to be an equal-opportunity employer.
This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment.
E-Verify Statement
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.</div>

Product Owner/Team Lead, Journeyman

Sun West Mortgage Company, Inc.

<div>
 
 
 Financial Analyst / Financial Engineer &ndash; Fintech Infrastructure (On‑Site)
 
 
 
 
 Company:
 
 Sun West Mortgage Company, Inc. | AngelAi
 
 Location:
 
 Cerritos, CA (On‑Site)
 
 Position Type:
 
 Full-Time
 
 Compensation:
 
 
 $90,000&ndash;$150,000 per year
 
 , based on experience
 
 
 
 
 
 
 
 
 
 About AngelAi &amp; Sun West
 
 
 
 You&rsquo;re not just joining a mortgage company &mdash; you&rsquo;re joining
 
 AngelAi
 
 , the high‑growth fintech innovation arm of
 
 Sun West Mortgage Company
 
 , a trusted financial leader since 1980.
 
 
 AngelAi builds
 
 emotionally intelligent AI systems
 
 and advanced financial automation platforms, including:
 
 <ul>
 <li>
 
 AngelAI
 
 &ndash; Patented AI decisioning engine
 </li>
 <li>
 
 TRU Approvals&reg;
 
 &ndash; Real-time underwriting and risk assessment
 </li>
 </ul>
 
 Your work will directly influence
 
 real-time financial intelligence, risk modeling, predictive analytics, and system optimization
 
 across a highly regulated financial environment.
 
 
 This is a rare opportunity to operate at the intersection of
 
 fintech, AI, quantitative finance, and financial engineering
 
 .
 
 
 
 
 
 
 Role Overview
 
 
 
 We are hiring
 
 Financial Analysts / Financial Engineers
 
 who think like systems architects &mdash; not traditional spreadsheet operators. This role sits at the core of our financial infrastructure, where you will engineer models, optimize financial systems, and drive high‑stakes decision automation.
 
 
 You will own a critical financial domain, build forward‑looking models, and influence how capital, risk, and operational efficiency flow through the entire Sun West platform.
 
 
 
 
 
 
 Your Mission
 
 
 
 This is a deep‑ownership, high‑impact role where you will:
 
 
 
 
 
 
 Own
 
 
 <ul>
 <li>
 A defined, mission‑critical segment of Sun West&rsquo;s financial infrastructure
 </li>
 <li>
 End‑to‑end oversight of financial systems, reporting logic, and optimization levers
 </li>
 </ul>
 
 
 
 
 
 Engineer
 
 
 <ul>
 <li>
 High‑fidelity financial models, forecasts, and predictive analytics
 </li>
 <li>
 Stress‑tested risk models and scenario simulations
 </li>
 <li>
 Scalable financial logic that integrates with AI‑driven decision engines
 </li>
 </ul>
 
 
 
 
 
 Optimize
 
 
 <ul>
 <li>
 Capital allocation, risk exposure, and operational cost structures
 </li>
 <li>
 Systemic inefficiencies across financial operations
 </li>
 <li>
 Real-time financial performance under regulatory constraints
 </li>
 </ul>
 
 You will operate like a
 
 financial systems engineer
 
 , not a historical accountant.
 
 
 
 
 
 
 Your Impact
 
 
 <ul>
 <li>
 
 Architect &amp; Own:
 
 Full responsibility for a major financial domain within Sun West&rsquo;s books
 </li>
 <li>
 
 Deploy Models:
 
 Build and maintain advanced financial models and forecasting engines
 </li>
 <li>
 
 Identify Inefficiencies:
 
 Surface optimization opportunities that materially impact profitability
 </li>
 <li>
 
 Translate Complexity:
 
 Convert legal, regulatory, and contractual language into financial logic
 </li>
 <li>
 
 Advise Leadership:
 
 Partner with AI, Engineering, and Executive teams to drive strategic decisions
 </li>
 <li>
 
 Proactively Improve Systems:
 
 Raise early warning indicators and propose actionable solutions
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 
 We&rsquo;re looking for individuals with
 
 intellectual intensity, analytical rigor, and a builder&rsquo;s mindset
 
 .
 
 
 
 
 
 
 Required
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Finance, Accounting, Economics, Mathematics, or related quantitative field
 
 </li>
 <li>
 Strong command of
 
 accounting fundamentals
 
 and
 
 financial statement analysis
 
 </li>
 <li>
 Ability to interpret
 
 legal and contractual documents
 
 and translate them into financial logic
 </li>
 <li>
 A
 
 financial engineering mindset
 
 &mdash; you see finance as a system to optimize
 </li>
 <li>
 High intellectual curiosity and passion for understanding complex financial systems
 </li>
 <li>
 Comfort navigating ambiguity and high‑stakes financial structures
 </li>
 <li>
 Detail‑oriented, disciplined, and capable of independent leadership
 </li>
 </ul>
 
 
 
 
 
 Preferred
 
 
 <ul>
 <li>
 Experience in
 
 mortgage finance, fintech, financial services, or risk modeling
 
 </li>
 <li>
 Exposure to
 
 AI‑driven financial systems
 
 , automation, or quantitative modeling tools
 </li>
 </ul>
 
 
 
 
 
 Why You&rsquo;ll Love This Role
 
 
 <ul>
 <li>
 
 You&rsquo;re a Builder:
 
 You will engineer financial systems, not just report on them
 </li>
 <li>
 
 Direct Ownership:
 
 Your work directly impacts the entire Sun West financial platform
 </li>
 <li>
 
 Real Complexity:
 
 Operate in a regulated, high‑stakes financial environment
 </li>
 <li>
 
 Influence Architecture:
 
 Your models shape risk detection, system efficiency, and strategy
 </li>
 <li>
 
 Elite Collaboration:
 
 Work alongside AI, engineering, and executive leadership from day one
 </li>
 </ul>
 
 
 
 
 
 Compensation
 
 
 
 
 Salary Range:
 
 
 $90,000&ndash;$150,000 per year
 
 , depending on experience and technical depth. Additional benefits available upon request.
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 Sun West Mortgage Company and AngelAi are committed to building a diverse, inclusive workplace. We welcome applicants from all backgrounds.
 
 
 
 
 
 
 How to Apply
 
 
 
 Please submit your resume and a brief cover letter to :
 
 resumes@swmc.com
 
 
</div>

Financial Analyst

Teradata

<div>
 
 Our Company
 
 
 
 At Teradata, we believe that people thrive when empowered with better information. That&rsquo;s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers&mdash;and our customers&rsquo; customers&mdash;to make better, more confident decisions. The world&rsquo;s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
 
 
 
 Our Internship Program
 
 
 
 Our Internship Program Our summer internship program lasts 10-12 weeks beginning in May/June and ending in August/September. We offer a fast-paced, flexible, fun environment where you will have the opportunity to work on meaningful projects and face new challenges every day.
 
 
 
 What You'll Do
 
 
 
 You will work on Projects Including:
 
 
 As an Agentic AI Engineer intern at Teradata, you&rsquo;ll build cutting-edge intelligent agents that transform how users explore data, derive insights, and automate workflows across industries such as healthcare, finance, and telecommunications.
 
 
 You will:
 
 
 <ul>
 <li>
 Design and write high-performing and scalable software for training models.
 </li>
 <li>
 Craft and implement techniques to improve the performance and results of our training cycles, both on the SFT and the RL.
 </li>
 <li>
 Supporting agent management, evaluating open-source frameworks, and implementing logical data models and memory support.
 </li>
 <li>
 Contributing to low-code/no-code agent construction and the integration of external data sources for complex use cases.
 
 
 </li>
 </ul>
 
 Who You'll Work With
 
 
 
 Join Forces with the Best. Collaborate with a talented team of AI architects, ML engineers, and domain experts in Silicon Valley, all working together to advance the future of enterprise AI. Work closely with infrastructure teams to scale AI workloads globally. This is a rare opportunity to shape cutting-edge AI capabilities within a dynamic, data-driven company, where innovation thrives, and your ideas help define the next generation of data interaction.
 
 
 
 What Makes You a Qualified Candidate
 
 
 
 <ul>
 <li>
 Pursuing a Bachelor&rsquo;s, Master&rsquo;s, or PhD degree in Computer Science, Electrical Engineering, or a related field.
 </li>
 <li>
 Expert in ML and fine-tuning large language models.
 </li>
 <li>
 Proficiency in Python and related ML frameworks such as JAX, Pytorch, and XLA/MLIR.
 </li>
 <li>
 Familiar with state-of-the-art techniques for preparing AI training data.
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Experience with post-training the models to reach SOTA-level performance.
 </li>
 <li>
 Familiar with designing and implementing large-scale model training frameworks.
 </li>
 <li>
 Collaborating with pre-training, reasoning, data, multimodal, applied, and product efforts to push the frontiers of model capability.
 
 
 </li>
 </ul>
 Pay Rate: $29. 00 - $44. 00 - $50. 00 Hourly
 
 
 
 Why We Think You'll Love Teradata
 
 
 
 We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
 
 
 
 
 
 Why We Think You&rsquo;ll Love Teradata
 
 
 
 We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
 
 
 Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. &ZeroWidthSpace; We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.
</div>

AI Engineer Intern

Akraya, Inc.

<div>
 
 
 
 Primary Skills:&nbsp;Technical Program Management-Expert, Product Lifecycle Management-Expert, Agile/Scrum Delivery-Advanced, Cross-Functional Technical Team Coordination-Expert, Jira &amp; Project Tracking Tools-Advanced
 
 Contract Type:&nbsp;&nbsp;W2
 
 Duration:&nbsp;&nbsp;6+ Months
 
 Location:&nbsp;California&nbsp;()
 
 Pay Range: $65- $68 per hour
 
 #LP
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 Seeking an experienced Technical Program Manager to lead strategic technical initiatives within the Digital Experience Organization. This role will drive end-to-end execution across multiple cross-functional teams including Product, Engineering, Architecture, Marketing, Analytics, and Design. The ideal candidate will possess strong technical program management expertise, experience managing complex software initiatives, and the ability to drive alignment, execution, and delivery in fast-paced Agile environments.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Drive end-to-end technical program execution including planning, delivery, dependency management, and risk mitigation.
 
 Partner with Product, Engineering, Design, Analytics, and Architecture teams to align program goals and execution plans.
 
 Manage project roadmaps, milestones, sprint visibility, and cross-team collaboration across multiple initiatives.
 
 Facilitate Agile ceremonies, stakeholder communication, escalation management, and roadmap prioritization.
 
 Coordinate user acceptance testing (UAT), delivery tracking, and executive-level program status reporting.
 
 
 
 
 
 
 Must-Have Skills:
 
 
 
 
 
 8+ years of Technical Program Management or Product/Program Management experience.
 
 Experience managing highly complex technical initiatives across multiple software engineering teams.
 
 Strong Agile/Scrum delivery and cross-functional stakeholder management experience.
 
 Experience with Jira, Confluence, Asana, Lucidchart, or similar collaboration tools
 
 Strong program planning, dependency management, and risk mitigation experience.
 
 
 
 
 
 
 Industry Experience:
 
 
 
 
 
 
 SaaS or Enterprise Software Experience Preferred
 
 
 
 
 
 
 
 ABOUT AKRAYA
 
 
 
 
 
 
 Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
 
 excellence and a thriving work environment
 
 .&nbsp;
 
 Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 &amp; 2024) and Glassdoor's Best Places to Work (2023 &amp; 2022)!
 
 
 
 
 Industry Leaders in Tech Staffing
 
 
 As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space.&nbsp;
 
 We don't just connect you with great jobs, we connect you with a workplace that inspires!
 
 
 
 
 Join Akraya Today!
 
 
 Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
 
 
 
</div>

Technical Project Manager: 26-01338

Silo

<div>
 
 About Silo
 
 
 
 
 
 
 Help us rebuild the oldest system in the world - the agricultural supply chain
 
 
 
 
 
 Silo builds technologies which bring efficiency and transparency to the agricultural supply chain. Our modern ERP dramatically increases profits, improves product freshness, and reduces food waste for wholesalers, distributors, shippers, and importers.
 
 
 We are a highly motivated team of engineers, designers, business and agricultural specialists taking on the challenge of transforming a centuries old industry. We are looking for self-motivated team members who crave a challenge and feel energized to work cross functionally to realize Silo&rsquo;s enormous potential.
 
 
 
 
 Why Silo
 
 
 
 
 We will work hard to make sure your decision to join us is worthwhile and rewarding. You&rsquo;ll learn how a start-up operates and learn skills that will help you at any point in your career. You will be empowered to take initiative and get support to execute an idea from beginning to the end.
 
 
 
 
 SILO TECHNOLOGIES | PET TIGER
 
 
 
 
 
 
 Customer Support Specialist
 
 
 
 
 Full-Time | Remote (California). Candidates residing in Fresno, CA, will be required to work in-person. | $21&ndash;$24/hr DOE
 
 
 
 About The Role
 
 
 
 Pet Tiger, now part of Silo Technologies, is the leading agricultural labor management platform built for growers, packers, shippers, and distributors across California's Central Valley and beyond. We're looking for a reliable, customer-focused
 
 
 Customer Support Specialist
 
 
 to join our in-person team in Fresno and serve as a primary point of contact for our customers. This is a great opportunity for someone who enjoys problem-solving, working with people, and growing with a fast-moving SaaS company in the agriculture industry.
 
 
 
 
 Position Details
 
 
 
 
 <ul>
 <li>
 Location: Remote (California). Candidates residing in Fresno, CA, will be required to work in-person.
 </li>
 <li>
 Schedule: Full-Time (Monday&ndash;Friday, standard business hours)
 </li>
 <li>
 Compensation: $21&ndash;$24/hour depending on experience
 </li>
 <li>
 Employment Type: Direct Hire (Full-Time Employee)
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for inbound customer support calls, emails, and tickets from Pet Tiger customers
 </li>
 <li>
 Triage, prioritize, and resolve issues related to timekeeping, attendance tracking, workforce management, and platform configuration
 </li>
 <li>
 Log and manage tickets in our support system, maintain response SLAs, and escalate unresolved technical issues to the product/engineering team with clear documentation
 </li>
 <li>
 Communicate with customers using a sense of urgency and professionalism, setting clear expectations on timelines and resolution
 </li>
 <li>
 Develop deep platform knowledge of Pet Tiger (desktop, reports, and mobile components)
 </li>
 <li>
 Flexible and ready to engage and support customers as Pet Tiger transitions from desktop to cloud-based software
 </li>
 <li>
 Cross-train on Tiger Jill software
 </li>
 <li>
 Cross-train on the Silo platform
 </li>
 <li>
 Contribute to and maintain the customer knowledge base with FAQs, how-to guides, and troubleshooting articles
 </li>
 <li>
 Triage inbound sales inquiries, gathering customer and contact information and needs before routing to the appropriate sales team member
 </li>
 <li>
 Participate in team standups, Customer Engagement team meetings, and training sessions
 </li>
 <li>
 Provide light implementation support and coordination with Finance on invoicing questions during the company integration period (transitional)
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 
 What We're Looking For
 
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in a customer support, customer service, or account support role
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Capable of handling phone-based, email, and chat support
 </li>
 <li>
 Strong learner able to pick up and navigate software platforms
 </li>
 <li>
 Organized and detail-oriented with the ability to manage multiple open issues simultaneously
 </li>
 <li>
 Must be located in or able to commute to Fresno, CA &mdash; this is an in-person role
 
 
 </li>
 </ul>
 
 Strongly Preferred
 
 
 
 <ul>
 <li>
 Bilingual in English and Spanish &mdash; many of our customers operate in agricultural labor environments where Spanish is the primary language
 </li>
 <li>
 Technical support and troubleshooting experience
 </li>
 <li>
 Familiarity with agricultural operations, labor management, or field workforce tools
 </li>
 <li>
 Experience with HubSpot service hub, Zendesk, or similar support ticketing platforms
 </li>
 <li>
 Familiarity with HubSpot CRM or other similar customer management platforms
 </li>
 <li>
 Prior exposure to SaaS platforms or B2B software support
 </li>
 </ul>
</div>

Customer Support - Pet Tiger

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