video producer (independent contractor)

california notary public videographer

Filevine

<div>
 Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform&mdash;where modern legal work happens with clarity and consistency.
 
 
 Powered by
 
 LOIS
 
 , the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine&rsquo;s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
 
 
 
 Join Our Videographer Network
 
 
 Depositions by Filevine is establishing a network of reliable, technologically proficient, and meticulous commissioned notaries to serve as Videographers for remote proceedings in California. These individuals facilitate Zoom-based sessions by managing the virtual environment, supporting participants, and ensuring that transcripts are captured accurately.
 
 
 This role provides a flexible earning opportunity with remote work and self-directed hours. This 1099 independent contractor position is ideal for those interested in exploring the evolving legal industry.
 
 
 
 Please note: this posting is for notaries residing in California. If you are a notary in another state, please refer to our careers page for your specific location, as we frequently expand our network.
 
 
 
 
 Responsibilities
 
 
 
 Procedural Execution &amp; Facilitation
 
 
 
 <ul>
 <li>
 Opening &amp; Closing the Record: Manage the formal commencement and conclusion of the audio/video record by conducting read-ons and read-offs, ensuring adherence to California procedures.
 </li>
 <li>
 Script Adherence:. Conduct proceedings in accordance with established procedural scripts and legal prompts to maintain consistency and accuracy across sessions. Upon contractor&rsquo;s request, Filevine will provide sample scripts at no additional cost.
 </li>
 <li>
 Court Reporter Collaboration: Work closely and collaboratively with Court Reporters, including coordinating session handoffs and confirming participant readiness before going off or resuming the audio/visual record.
 </li>
 <li>
 Administrative Boundaries: Respect procedural boundaries by only logging required administrative data, as final orders remain the responsibility of the Court Reporter.
 
 
 
 
 
 </li>
 </ul>
 
 Technical Management
 
 
 
 <ul>
 <li>
 Virtual Environment Oversight: Supervise the virtual Zoom environment, managing breakout rooms, screen sharing, and participant framing.
 </li>
 <li>
 Technical Support: Address real-time technical issues for attendees to ensure a seamless experience throughout the proceeding.
 </li>
 <li>
 Quality Assurance: Monitor audio and video conditions to safeguard the record for transcription and legal purposes.
 </li>
 <li>
 Branding &amp; Presence: Maintain professional standards by managing Zoom display names and introducing yourself appropriately.
 
 
 
 
 
 </li>
 </ul>
 
 Administrative &amp; Logistical Support
 
 
 
 <ul>
 <li>
 Session Preparation: Prepare for sessions by reviewing deposition notices, providing documentation to the Court Reporter, and alerting Filevine of delays, if any.
 </li>
 <li>
 Attendance &amp; Record Keeping: Ensure accurate record-keeping by collecting attendee details, maintaining precise timestamps throughout each session, managing on/off-the-record transitions, and handling procedural steps that support a seamless legal process.
 </li>
 <li>
 Communication: Facilitate the flow of proceedings with professional and clear communication for all parties involved.
 </li>
 <li>
 Administer oaths: administer oaths for remote and/or virtual proceedings when needed.
 </li>
 <li>
 Outcome Reporting: Track event results accurately and close out administrative scripts once the questioning phase has concluded
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Active Notary Public commission in the State of California (required).
 </li>
 <li>
 Technological proficiency with strong experience navigating Zoom features and virtual meetings.
 </li>
 <li>
 Reliable internet connection and a dedicated, professional workspace.
 </li>
 <li>
 Access to a video-enabled computer with modern software capabilities.
 </li>
 <li>
 Outstanding communication and organizational abilities.
 </li>
 <li>
 Ability to follow scripts accurately while adapting to live proceedings.
 </li>
 <li>
 Ability to work during standard business hours (9:00 AM to 5:00 PM PT).
 </li>
 <li>
 Familiarity with standard video conferencing platforms.
 
 
 
 
 
 </li>
 </ul>
 
 Bonus:
 
 Previous experience in the legal sector or court reporting workflows.
 
 
 
 Important Note
 
 
 The Videographer will not be required to administer oaths at deposition events where a court reporter is also in attendance; this remains the responsibility of the Court Reporter. This role focuses on session facilitation, virtual environment management, and ensuring a seamless experience for all parties.
 
 
 This 1099 contract position offers flexibility while allowing you to build a professional relationship with a growing company. Apply today to contribute to the future of legal technology.
 
 
 
 Cool Company Benefits:
 
 
 
 <ul>
 <li>
 A dynamic, rapidly growing company, focused on helping organizations thrive
 </li>
 <li>
 Competitive &amp; Fair Pay
 </li>
 <li>
 Opportunity to learn from a dedicated leadership team
 </li>
 <li>
 Top-of-the-line company swag
 
 
 
 
 
 </li>
 </ul>
 
 Privacy Policy Notice
 
 
 Filevine will handle your personal information according to what&rsquo;s outlined in our Privacy Policy.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

California Notary Public – Videographer

NPHire

<div>
 
 A world-renowned academic hematology/oncology program in Los Angeles, California is seeking an
 
 Acute Care Nurse Practitioner (AGACNP)
 
 for a full-time inpatient role managing some of the most complex hematologic malignancy cases in the country &mdash; leukemia, lymphoma, multiple myeloma, and beyond. This is a high-autonomy, high-impact position at the absolute frontier of oncology nursing practice, with responsibility for patients undergoing CAR-T cell therapy, bispecific T-cell engager (BiTE) therapy, clinical trial participation, and standard chemotherapy regimens.
 
 
 
 
 
 New graduates are welcome through the NP1 pathway, making this a rare opportunity to launch an oncology NP career at one of the nation's most prestigious academic medical centers &mdash; with a clear salary progression to $93.81&ndash;$133.97/hour as you grow into the role. A three 12-hour shift schedule means four days off every week, and a comprehensive benefits package includes pension, 401(k), and full medical coverage.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide comprehensive inpatient management of complex hematologic malignancy patients
 </li>
 <li>
 Oversee patients undergoing CAR-T cell therapy, BiTE therapy, and clinical trial protocols
 </li>
 <li>
 Manage standard chemotherapy regimens and associated treatment planning
 </li>
 <li>
 Identify, monitor, and manage treatment-related toxicities and disease complications
 </li>
 <li>
 Function with high autonomy as part of an interdisciplinary team with attending physicians and fellows
 </li>
 <li>
 Implement Standardized Procedures per California Nursing Practice Act
 </li>
 <li>
 Participate in interdisciplinary rounds and collaborative care planning
 </li>
 <li>
 Maintain accurate and comprehensive inpatient clinical documentation
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Active California RN and NP license (required)
 </li>
 <li>
 AGACNP board certification required
 </li>
 <li>
 NP1 tier: less than 6 months NP experience &mdash; new grads with relevant RN experience considered
 </li>
 <li>
 NP2 tier: $93.81&ndash;$133.97/hr with experience
 </li>
 <li>
 DEA and CA Furnishing Number required
 </li>
 <li>
 BLS and ACLS certifications required
 </li>
 <li>
 Hematology/oncology NP or RN experience strongly preferred
 </li>
 </ul>
 
 
 
 
 
 Schedule &amp; Compensation
 
 
 <ul>
 <li>
 NP1: $84.62/hour | NP2: $93.81&ndash;$133.97/hour
 </li>
 <li>
 Full-time | Three 12-hour shifts per week
 </li>
 <li>
 4 days off every week
 </li>
 <li>
 Medical, dental, vision, life insurance
 </li>
 <li>
 401(k)/403(b) + pension plan | Malpractice covered
 </li>
 <li>
 Immediate hire
 </li>
 </ul>
 
 
 
 
 🚨
 
 Hiring now! Apply directly here
 
 
 
 
 Or explore 400+ Nurse Practitioner opportunities at:
 
 
 
 
 https://candidate.nphire.com/jobs
 
 
</div>

Nurse Practitioner (3 Day Workweek – $134/hr + Full Benefits – New Grads Welcome)

Hays

<div>
 
 Job Title: Customer Care Advocate
 
 
 Location: Fully Remote from California (must live in California)
 
 
 Contract Role
 
 
 Start Date: TBD
 
 
 
 
 
 Role Value Proposition
 
 
 As a leader in insurance, Client never underestimates the significance of the impact made by associates. We are actively hiring Customer Care Advocates for our Dental team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer experience is exceptional. With an understanding of the customers&rsquo; needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 &bull; Virtual roles work from a home office.
 
 
 &bull; Respond to dental customer requests via telephone or email, providing excellent service to customers who have insurance products or benefit plans.
 
 
 &bull; Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
 
 
 &bull; Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
 
 
 &bull; Enhance and strengthen the relationship between the customer and using effective communication skills, keen listening skills and empathy.
 
 
 &bull; Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer&rsquo;s inquiry.
 
 
 &bull; Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
 
 
 
 
 
 Required:
 
 
 &bull; New hires should reside in the State of California.
 
 
 &bull; High School Diploma or GED equivalent.
 
 
 &bull; 1 year of experience in customer service customer (includes call center, retail, and restaurants).
 
 
 &bull; The ability and desire to work during the hours of operation 5 AM to 8 PM PST, Monday through Friday.
 
 
 Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
 
 
 &bull; Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
 
 
 
 
 
 Preferred:
 
 
 &bull; Prior Call Center or Customer Service Representative experience is preferred.
 
 
 &bull; Strong computer/keyboard skills (ability to type efficiently).
 
 
 &bull; Experience handling dental or other types of insurance products.
 
 
 &bull; Prior experience in a dental office.
 
 
 &bull; Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of Client.
 
 
 &bull; Previous experience with Salesforce is a plus.
 
 
 
</div>

Customer Care Advocate

Blue Shield of California

<div>
 
 Job Description
 
 
 
 
 Your Role
 
 
 
 The Clinical Quality team oversees and is responsible of HEDIS medical record review, pursuit, and overall HEDIS submission. The Clinical Quality Coordinator, Entry will report to the Supervisor of the HEDIS Outreach Team. In this role you will be responsible for conducting provider outreach during the HEDIS season for medical record pursuit and retrieval. Also, participation in Quality initiatives involving member outreach for care gap closure. Responsible for maintaining high productivity and standard work.
 
 
 Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow &ndash; personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
 
 
 
 Responsibilities
 
 
 
 
 Your Work
 
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Initiate outbound calls to members and providers to collect information and provide care coordination assistance in obtaining services (schedule appointments, provider appointment reminders, coordinate transportation, etc.)
 </li>
 <li>
 Educate members on missing care gaps and provide encouragement to obtain missing service.
 </li>
 <li>
 Request medical records from PCP/Specialists by fax, remote EMR access or scheduled site visits as needed
 </li>
 <li>
 Manage and maintain HEDIS files and medical records
 </li>
 <li>
 Provide administrative support, including generating correspondence, organize mass mailings, coordinator schedules and training
 </li>
 <li>
 Continued development of understanding of HEDIS hybrid measures and medical record requirements for HEDIS compliance
 </li>
 <li>
 Research member claims and encounters to identify accurate pursuit information for medical record retrieval
 </li>
 <li>
 Review medical records and identify elements for compliance
 </li>
 <li>
 Create and maintain detailed logs of member and provider interactions
 </li>
 <li>
 Ability to de-escalate situations
 </li>
 <li>
 Assist in onboarding contingent workforce for HEDIS and outreach projects
 </li>
 <li>
 EMR and vendor portal medical record retrieval
 </li>
 <li>
 Developing understanding of HEDIS pursuit processes relative to pursuit systems and tracking processes
 </li>
 <li>
 Developing understanding of outreach and pursuit project intake procedures, schedules, and reporting requirements
 </li>
 <li>
 Ability to work independently in a fast-paced environment with minimal errors
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your Knowledge and Experience
 
 
 
 <ul>
 <li>
 Requires a high school diploma or equivalent
 </li>
 <li>
 Requires limited knowledge of systems and procedures
 </li>
 <li>
 Typically, has limited or no prior experience
 </li>
 <li>
 Communication and interpersonal skills
 </li>
 <li>
 Must be organized with the ability to keep accurate notes and records
 </li>
 <li>
 Customer service experience is preferred
 </li>
 <li>
 HEDIS knowledge strongly preferred
 </li>
 <li>
 Critical thinking skills
 </li>
 <li>
 Knowledge of computer applications including Microsoft Word, PowerPoint and Excel. Internet knowledge with the ability to complete searches
 
 
 </li>
 </ul>
 
 Hybrid Virtual Work
 
 
 
 This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.
 
 
 
 About The Team
 
 
 
 
 About Blue Shield of California
 
 
 
 As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.
 
 
 At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
 
 
 To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
 
 
 Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities &ndash; join us!
 
 
 
 Our Values:
 
 
 
 <ul>
 <li>
 Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
 </li>
 <li>
 Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
 </li>
 <li>
 Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
 
 
 </li>
 </ul>
 
 Our Workplace Model
 
 
 
 We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:
 
 
 <ul>
 <li>
 For most teams, this means coming into the office two days per week.
 </li>
 <li>
 Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
 </li>
 <li>
 For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
 
 
 </li>
 </ul>
 The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.
 
 
 
 Physical Requirements:
 
 
 
 Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
 
 
 Please click here for further physical requirement detail.
 
 
 
 Equal Employment Opportunity:
 
 
 
 External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
</div>

Clinical Quality Coordinator, Entry

Applebee's

<div>POSITION SUMMARY: Customer Service orientated position primarily responsible for delivering superior food and beverage service to bar guests within the restaurant according to Potomac Family Dining Group and Applebee&rsquo;s brand standards for timeliness, accuracy, and guest service.<h3 class="jobSectionHeader">
ESSENTIAL DUTIES AND TASKS:</h3><ul><li>
Serves food and drinks to guests in a courteous and timely</li><li>
Mixes ingredients such as liquor, soda, water, and fruit juice to prepare alcoholic and non-alcoholic beverages according to Applebee&rsquo;s</li><li>
Interacts verbally with all bar guests creating a friendly and upbeat</li><li>
Greet guests, answer questions, makes suggestions regarding food, drinks, and</li><li>
Completes assigned opening and closing side work as</li><li>
Slices fruit and vegetable garnishes for</li><li>
Presents guest checks to bar patrons. Makes correct change and/or completes any necessary credit transactions.</li><li>
Processes employee and manager food</li><li>
Relays food orders to kitchen via the point-of-sale computerized register system in a timely and accurate manner.</li><li>
Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and</li><li>
Participates in the clearing and resetting of the bar</li><li>
May occasionally be scheduled to serve guests in a Carside To-Go</li><li>
Maintains a clean and organized work</li><li>
Ability to explain and demonstrate usage of Tabletop Electronic Devices to</li><li>
Ability to drive sales with suggestive selling techniques, creating a legendary customer experience, developing customer and community relationships to increase guest visit</li><li>
Local Store Marketing participation to drive bar traffic and overall restaurant</li><li>
Removes trash and garbage from bar service area to dumpster</li></ul><h3 class="jobSectionHeader"> 
EQUIPMENT/ COMPUTER SKILLS:</h3><ul><li>
Point-of-sale computerized system</li><li>
Phone</li><li>
Soda fountain operation</li><li>
Operation of blenders, frozen drink machines, and other bar equipment</li><li>
Tabletop Electronic Device</li><li>
Cutting utensils</li></ul><h3 class="jobSectionHeader">
SUPERVISORY RESPONSIBILITY: None.</h3> 
MINIMUM QUALIFICATIONS:<ul><li>
Friendly and engaging demeanor</li><li>
21+ years old</li><li>
Prior bar service experience</li><li>
ServeSafe Alcohol Certification a plus</li><li>
Reading, writing, basic math and verbal communication skills required</li><li>
Bi-lingual experience a plus</li><li>
Reliable transportation required</li><li>
High School Degree or GED preferred</li><li>
Ability to build relationships</li><li>
Ability to be a team player</li><li>
Ability to follow manager instructions and guidance</li><li>
Ability to communicate and behave professionally at all times</li></ul><h3 class="jobSectionHeader"> 
PHYSICAL DEMANDS:</h3><ul><li>
Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the</li><li>
Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per</li><li>
Mobility required during the entire</li><li>
Transports glass racks and cases up to 25 pounds up to 15 times per</li><li>
Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in</li><li>
Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds.</li><li>
Frequent immersion of hands in water every five (5) minutes throughout a</li><li>
Must be able to speak clearly and listen attentively to guests and other</li></ul> 
Travel: Less than 5% 
WORKING CONDITIONS: Subject to wet floors and loud noises, fast-paced, outdoor conditions. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Brand: Applebee's
 
Address: 45480 Miramar Way California, MD - 20619
 
Property Description: 7973 - California, MD
 
Property Number: 79073</div>

Bartender

Silo

<div>
 
 About Silo
 
 
 
 
 
 
 Help us rebuild the oldest system in the world - the agricultural supply chain
 
 
 
 
 
 Silo builds technologies which bring efficiency and transparency to the agricultural supply chain. Our modern ERP dramatically increases profits, improves product freshness, and reduces food waste for wholesalers, distributors, shippers, and importers.
 
 
 We are a highly motivated team of engineers, designers, business and agricultural specialists taking on the challenge of transforming a centuries old industry. We are looking for self-motivated team members who crave a challenge and feel energized to work cross functionally to realize Silo&rsquo;s enormous potential.
 
 
 
 
 Why Silo
 
 
 
 
 We will work hard to make sure your decision to join us is worthwhile and rewarding. You&rsquo;ll learn how a start-up operates and learn skills that will help you at any point in your career. You will be empowered to take initiative and get support to execute an idea from beginning to the end.
 
 
 
 
 SILO TECHNOLOGIES | PET TIGER
 
 
 
 
 
 
 Customer Support Specialist
 
 
 
 
 Full-Time | Remote (California). Candidates residing in Fresno, CA, will be required to work in-person. | $21&ndash;$24/hr DOE
 
 
 
 About The Role
 
 
 
 Pet Tiger, now part of Silo Technologies, is the leading agricultural labor management platform built for growers, packers, shippers, and distributors across California's Central Valley and beyond. We're looking for a reliable, customer-focused
 
 
 Customer Support Specialist
 
 
 to join our in-person team in Fresno and serve as a primary point of contact for our customers. This is a great opportunity for someone who enjoys problem-solving, working with people, and growing with a fast-moving SaaS company in the agriculture industry.
 
 
 
 
 Position Details
 
 
 
 
 <ul>
 <li>
 Location: Remote (California). Candidates residing in Fresno, CA, will be required to work in-person.
 </li>
 <li>
 Schedule: Full-Time (Monday&ndash;Friday, standard business hours)
 </li>
 <li>
 Compensation: $21&ndash;$24/hour depending on experience
 </li>
 <li>
 Employment Type: Direct Hire (Full-Time Employee)
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for inbound customer support calls, emails, and tickets from Pet Tiger customers
 </li>
 <li>
 Triage, prioritize, and resolve issues related to timekeeping, attendance tracking, workforce management, and platform configuration
 </li>
 <li>
 Log and manage tickets in our support system, maintain response SLAs, and escalate unresolved technical issues to the product/engineering team with clear documentation
 </li>
 <li>
 Communicate with customers using a sense of urgency and professionalism, setting clear expectations on timelines and resolution
 </li>
 <li>
 Develop deep platform knowledge of Pet Tiger (desktop, reports, and mobile components)
 </li>
 <li>
 Flexible and ready to engage and support customers as Pet Tiger transitions from desktop to cloud-based software
 </li>
 <li>
 Cross-train on Tiger Jill software
 </li>
 <li>
 Cross-train on the Silo platform
 </li>
 <li>
 Contribute to and maintain the customer knowledge base with FAQs, how-to guides, and troubleshooting articles
 </li>
 <li>
 Triage inbound sales inquiries, gathering customer and contact information and needs before routing to the appropriate sales team member
 </li>
 <li>
 Participate in team standups, Customer Engagement team meetings, and training sessions
 </li>
 <li>
 Provide light implementation support and coordination with Finance on invoicing questions during the company integration period (transitional)
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 
 What We're Looking For
 
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in a customer support, customer service, or account support role
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Capable of handling phone-based, email, and chat support
 </li>
 <li>
 Strong learner able to pick up and navigate software platforms
 </li>
 <li>
 Organized and detail-oriented with the ability to manage multiple open issues simultaneously
 </li>
 <li>
 Must be located in or able to commute to Fresno, CA &mdash; this is an in-person role
 
 
 </li>
 </ul>
 
 Strongly Preferred
 
 
 
 <ul>
 <li>
 Bilingual in English and Spanish &mdash; many of our customers operate in agricultural labor environments where Spanish is the primary language
 </li>
 <li>
 Technical support and troubleshooting experience
 </li>
 <li>
 Familiarity with agricultural operations, labor management, or field workforce tools
 </li>
 <li>
 Experience with HubSpot service hub, Zendesk, or similar support ticketing platforms
 </li>
 <li>
 Familiarity with HubSpot CRM or other similar customer management platforms
 </li>
 <li>
 Prior exposure to SaaS platforms or B2B software support
 </li>
 </ul>
</div>

Customer Support - Pet Tiger

Akraya, Inc.

<div>
 
 
 
 Primary Skills:&nbsp;Technical Program Management-Expert, Product Lifecycle Management-Expert, Agile/Scrum Delivery-Advanced, Cross-Functional Technical Team Coordination-Expert, Jira &amp; Project Tracking Tools-Advanced
 
 Contract Type:&nbsp;&nbsp;W2
 
 Duration:&nbsp;&nbsp;6+ Months
 
 Location:&nbsp;California&nbsp;()
 
 Pay Range: $65- $68 per hour
 
 #LP
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 Seeking an experienced Technical Program Manager to lead strategic technical initiatives within the Digital Experience Organization. This role will drive end-to-end execution across multiple cross-functional teams including Product, Engineering, Architecture, Marketing, Analytics, and Design. The ideal candidate will possess strong technical program management expertise, experience managing complex software initiatives, and the ability to drive alignment, execution, and delivery in fast-paced Agile environments.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 Drive end-to-end technical program execution including planning, delivery, dependency management, and risk mitigation.
 
 Partner with Product, Engineering, Design, Analytics, and Architecture teams to align program goals and execution plans.
 
 Manage project roadmaps, milestones, sprint visibility, and cross-team collaboration across multiple initiatives.
 
 Facilitate Agile ceremonies, stakeholder communication, escalation management, and roadmap prioritization.
 
 Coordinate user acceptance testing (UAT), delivery tracking, and executive-level program status reporting.
 
 
 
 
 
 
 Must-Have Skills:
 
 
 
 
 
 8+ years of Technical Program Management or Product/Program Management experience.
 
 Experience managing highly complex technical initiatives across multiple software engineering teams.
 
 Strong Agile/Scrum delivery and cross-functional stakeholder management experience.
 
 Experience with Jira, Confluence, Asana, Lucidchart, or similar collaboration tools
 
 Strong program planning, dependency management, and risk mitigation experience.
 
 
 
 
 
 
 Industry Experience:
 
 
 
 
 
 
 SaaS or Enterprise Software Experience Preferred
 
 
 
 
 
 
 
 ABOUT AKRAYA
 
 
 
 
 
 
 Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
 
 excellence and a thriving work environment
 
 .&nbsp;
 
 Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 &amp; 2024) and Glassdoor's Best Places to Work (2023 &amp; 2022)!
 
 
 
 
 Industry Leaders in Tech Staffing
 
 
 As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space.&nbsp;
 
 We don't just connect you with great jobs, we connect you with a workplace that inspires!
 
 
 
 
 Join Akraya Today!
 
 
 Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
 
 
 
</div>

Technical Project Manager: 26-01338

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