customer support specialist

online | customer care coordinator | entry level Jobs in California

customer care advocate

Hays

<div>
 
 Job Title: Customer Care Advocate
 
 
 Location: Fully Remote from California (must live in California)
 
 
 Contract Role
 
 
 Start Date: TBD
 
 
 
 
 
 Role Value Proposition
 
 
 As a leader in insurance, Client never underestimates the significance of the impact made by associates. We are actively hiring Customer Care Advocates for our Dental team! As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer experience is exceptional. With an understanding of the customers&rsquo; needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 &bull; Virtual roles work from a home office.
 
 
 &bull; Respond to dental customer requests via telephone or email, providing excellent service to customers who have insurance products or benefit plans.
 
 
 &bull; Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
 
 
 &bull; Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
 
 
 &bull; Enhance and strengthen the relationship between the customer and using effective communication skills, keen listening skills and empathy.
 
 
 &bull; Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer&rsquo;s inquiry.
 
 
 &bull; Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
 
 
 
 
 
 Required:
 
 
 &bull; New hires should reside in the State of California.
 
 
 &bull; High School Diploma or GED equivalent.
 
 
 &bull; 1 year of experience in customer service customer (includes call center, retail, and restaurants).
 
 
 &bull; The ability and desire to work during the hours of operation 5 AM to 8 PM PST, Monday through Friday.
 
 
 Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
 
 
 &bull; Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
 
 
 
 
 
 Preferred:
 
 
 &bull; Prior Call Center or Customer Service Representative experience is preferred.
 
 
 &bull; Strong computer/keyboard skills (ability to type efficiently).
 
 
 &bull; Experience handling dental or other types of insurance products.
 
 
 &bull; Prior experience in a dental office.
 
 
 &bull; Superb listening skills and professional oral communication skills to inspire trust and accountability though in an empathetic style which promotes a quality image of Client.
 
 
 &bull; Previous experience with Salesforce is a plus.
 
 
 
</div>

Customer Care Advocate

Monogram Health

<div>
 
 Position:
 
 
 
 Concurrent Review Ops Assistant
 
 
 
 
 The
 
 Concurrent Review Ops Assistant
 
 is a key member of the Clinical Review Specialist Team that is responsible for critical administrative day-to-day tasks associated with operations to deliver transformative kidney care.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist in processing Health Plan(s) and Contracted Provider(s) daily files and uploads for all acute and post-acute admissions
 </li>
 <li>
 Assist with inpatient and concurrent calls to verify and confirm admission and obtain member information
 </li>
 <li>
 Assist with monitoring skilled nursing facility discharges
 </li>
 <li>
 Create Care Events as needed for new admissions to be followed by the Clinical Review Team
 </li>
 <li>
 Request clinical as needed; retrieve and document clinical from our EMR system(s).
 </li>
 <li>
 Communicate with the care team and other internal and external stakeholders
 </li>
 <li>
 Analyze data and develop reports/presentations
 </li>
 <li>
 Ability to multitask and prioritize in a busy work environment
 </li>
 <li>
 Maintain safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 High school diploma or GED required
 </li>
 <li>
 Minimum of two (2) years of experience analyzing and solving customer problems
 </li>
 <li>
 Proven experience working in the health care industry and working with medical terminology
 </li>
 <li>
 Firm grasp on administrative processes and organizational policies
 </li>
 <li>
 Understanding and appreciation of patient privacy laws, regulations, policies, and procedures.
 </li>
 <li>
 Demonstrated customer service and professional communication skills, both written and verbal. Organizational and time management skills, with ability to multitask and maintain attention to detail.
 </li>
 <li>
 Timely, reliable, and supportive of team goals and outcomes by completing daily tasks.
 </li>
 <li>
 Technically savvy when handling video and audio meetings.
 </li>
 <li>
 Proficient in Microsoft Office ? predominately Excel
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
 </li>
 <li>
 Financial &amp; Retirement Support ? Competitive compensation, 401k with employer match, and financial wellness resources
 </li>
 <li>
 Time Off &amp; Leave ? Paid holidays, flexible vacation time/PSSL, and paid parental leave
 </li>
 <li>
 Wellness &amp; Growth ? Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts
 
 
 </li>
 </ul>
 
 About Monogram Health
 
 
 
 Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person?s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
 
 
 Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient?s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.
 
 
 Monogram Health?s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.
</div>

Concurrent Review Operations Assistant

Aisles & Abroad Careers

<div>
 
 Position Overview
 
 
 We are seeking a reliable and service-focused
 
 Customer Care Coordinator
 
 to support client communications and assist with coordination tasks. This role centers on providing timely support, managing inquiries, and ensuring a smooth and positive experience for clients throughout the process.
 
 
 This is a fully remote position ideal for individuals who are responsive, organized, and enjoy working in a customer-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Serve as a point of contact for client inquiries and support requests
 </li>
 <li>
 Assist with coordinating services, scheduling, and follow-ups
 </li>
 <li>
 Provide clear and professional communication regarding updates and next steps
 </li>
 <li>
 Maintain accurate records of client interactions and requests
 </li>
 <li>
 Monitor tasks and ensure timely responses and resolutions
 </li>
 <li>
 Support a positive and consistent client experience
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent organizational and time management abilities
 </li>
 <li>
 Ability to work independently in a remote setting
 </li>
 <li>
 Detail-oriented with the ability to manage multiple tasks
 </li>
 <li>
 Comfortable using email, messaging platforms, and online systems
 
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, support, or coordination roles
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Structured onboarding and ongoing support
 </li>
 <li>
 Opportunities for growth and advancement based on performance
 </li>
 <li>
 Supportive and collaborative team environment
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and responsive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy helping others, managing communication, and providing a high level of service in a remote environment, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Online | Customer Care Coordinator | Entry Level

Blue Shield of California

<div>
 
 Job Description
 
 
 
 
 Your Role
 
 
 
 The Clinical Quality team oversees and is responsible of HEDIS medical record review, pursuit, and overall HEDIS submission. The Clinical Quality Coordinator, Entry will report to the Supervisor of the HEDIS Outreach Team. In this role you will be responsible for conducting provider outreach during the HEDIS season for medical record pursuit and retrieval. Also, participation in Quality initiatives involving member outreach for care gap closure. Responsible for maintaining high productivity and standard work.
 
 
 Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow &ndash; personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
 
 
 
 Responsibilities
 
 
 
 
 Your Work
 
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Initiate outbound calls to members and providers to collect information and provide care coordination assistance in obtaining services (schedule appointments, provider appointment reminders, coordinate transportation, etc.)
 </li>
 <li>
 Educate members on missing care gaps and provide encouragement to obtain missing service.
 </li>
 <li>
 Request medical records from PCP/Specialists by fax, remote EMR access or scheduled site visits as needed
 </li>
 <li>
 Manage and maintain HEDIS files and medical records
 </li>
 <li>
 Provide administrative support, including generating correspondence, organize mass mailings, coordinator schedules and training
 </li>
 <li>
 Continued development of understanding of HEDIS hybrid measures and medical record requirements for HEDIS compliance
 </li>
 <li>
 Research member claims and encounters to identify accurate pursuit information for medical record retrieval
 </li>
 <li>
 Review medical records and identify elements for compliance
 </li>
 <li>
 Create and maintain detailed logs of member and provider interactions
 </li>
 <li>
 Ability to de-escalate situations
 </li>
 <li>
 Assist in onboarding contingent workforce for HEDIS and outreach projects
 </li>
 <li>
 EMR and vendor portal medical record retrieval
 </li>
 <li>
 Developing understanding of HEDIS pursuit processes relative to pursuit systems and tracking processes
 </li>
 <li>
 Developing understanding of outreach and pursuit project intake procedures, schedules, and reporting requirements
 </li>
 <li>
 Ability to work independently in a fast-paced environment with minimal errors
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your Knowledge and Experience
 
 
 
 <ul>
 <li>
 Requires a high school diploma or equivalent
 </li>
 <li>
 Requires limited knowledge of systems and procedures
 </li>
 <li>
 Typically, has limited or no prior experience
 </li>
 <li>
 Communication and interpersonal skills
 </li>
 <li>
 Must be organized with the ability to keep accurate notes and records
 </li>
 <li>
 Customer service experience is preferred
 </li>
 <li>
 HEDIS knowledge strongly preferred
 </li>
 <li>
 Critical thinking skills
 </li>
 <li>
 Knowledge of computer applications including Microsoft Word, PowerPoint and Excel. Internet knowledge with the ability to complete searches
 
 
 </li>
 </ul>
 
 Hybrid Virtual Work
 
 
 
 This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need.
 
 
 
 About The Team
 
 
 
 
 About Blue Shield of California
 
 
 
 As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.
 
 
 At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
 
 
 To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.
 
 
 Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities &ndash; join us!
 
 
 
 Our Values:
 
 
 
 <ul>
 <li>
 Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
 </li>
 <li>
 Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
 </li>
 <li>
 Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
 
 
 </li>
 </ul>
 
 Our Workplace Model
 
 
 
 We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:
 
 
 <ul>
 <li>
 For most teams, this means coming into the office two days per week.
 </li>
 <li>
 Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
 </li>
 <li>
 For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
 
 
 </li>
 </ul>
 The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews.
 
 
 
 Physical Requirements:
 
 
 
 Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
 
 
 Please click here for further physical requirement detail.
 
 
 
 Equal Employment Opportunity:
 
 
 
 External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
</div>

Clinical Quality Coordinator, Entry

Teradata

<div>
 
 Our Company
 
 
 
 At Teradata, we believe that people thrive when empowered with better information. That&rsquo;s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers&mdash;and our customers&rsquo; customers&mdash;to make better, more confident decisions. The world&rsquo;s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
 
 
 
 Our Internship Program
 
 
 
 Our Internship Program Our summer internship program lasts 10-12 weeks beginning in May/June and ending in August/September. We offer a fast-paced, flexible, fun environment where you will have the opportunity to work on meaningful projects and face new challenges every day.
 
 
 
 What You'll Do
 
 
 
 You will work on Projects Including:
 
 
 As an Agentic AI Engineer intern at Teradata, you&rsquo;ll build cutting-edge intelligent agents that transform how users explore data, derive insights, and automate workflows across industries such as healthcare, finance, and telecommunications.
 
 
 You will:
 
 
 <ul>
 <li>
 Design and write high-performing and scalable software for training models.
 </li>
 <li>
 Craft and implement techniques to improve the performance and results of our training cycles, both on the SFT and the RL.
 </li>
 <li>
 Supporting agent management, evaluating open-source frameworks, and implementing logical data models and memory support.
 </li>
 <li>
 Contributing to low-code/no-code agent construction and the integration of external data sources for complex use cases.
 
 
 </li>
 </ul>
 
 Who You'll Work With
 
 
 
 Join Forces with the Best. Collaborate with a talented team of AI architects, ML engineers, and domain experts in Silicon Valley, all working together to advance the future of enterprise AI. Work closely with infrastructure teams to scale AI workloads globally. This is a rare opportunity to shape cutting-edge AI capabilities within a dynamic, data-driven company, where innovation thrives, and your ideas help define the next generation of data interaction.
 
 
 
 What Makes You a Qualified Candidate
 
 
 
 <ul>
 <li>
 Pursuing a Bachelor&rsquo;s, Master&rsquo;s, or PhD degree in Computer Science, Electrical Engineering, or a related field.
 </li>
 <li>
 Expert in ML and fine-tuning large language models.
 </li>
 <li>
 Proficiency in Python and related ML frameworks such as JAX, Pytorch, and XLA/MLIR.
 </li>
 <li>
 Familiar with state-of-the-art techniques for preparing AI training data.
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Experience with post-training the models to reach SOTA-level performance.
 </li>
 <li>
 Familiar with designing and implementing large-scale model training frameworks.
 </li>
 <li>
 Collaborating with pre-training, reasoning, data, multimodal, applied, and product efforts to push the frontiers of model capability.
 
 
 </li>
 </ul>
 Pay Rate: $29. 00 - $44. 00 - $50. 00 Hourly
 
 
 
 Why We Think You'll Love Teradata
 
 
 
 We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
 
 
 
 
 
 Why We Think You&rsquo;ll Love Teradata
 
 
 
 We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
 
 
 Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. &ZeroWidthSpace; We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.
</div>

AI Engineer Intern

Abridge

<div>
 
 About Abridge
 
 
 
 Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most&mdash;their patients.
 
 
 Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
 
 
 We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.
 
 
 
 The Role
 
 
 
 As the Clinical Success Director - Nursing, you will be at the forefront of defining, launching, and growing our generative AI platform for nurses. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data.
 
 
 
 *To be hired you must be based in the Mountain or Pacific time zone
 
 *
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Evaluate new product offerings and provide subject matter expertise to our product teams.
 </li>
 <li>
 Build and maintain relationships across customers, including onboarding users, listening to customer feedback, optimizing nursing workflows, and identifying opportunities for improved engagement and success.
 </li>
 <li>
 Design and recruit a council of trusted nurse advisors to guide product strategy and roadmap.
 </li>
 <li>
 Develop a use case-specific end-user survey and a set of success metrics to help communicate impact and value.
 </li>
 <li>
 Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, training, and more.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 5+ years of experience as an RN, preferably in the inpatient setting
 </li>
 <li>
 Experience with electronic record systems (Epic is a definite plus)
 </li>
 <li>
 Passion for deeply understanding nursing workflows and improving inefficiencies
 </li>
 <li>
 Proven track record of leading successful initiatives from conception through launch
 </li>
 <li>
 Ability to build relationships with different layers of an organization, from front-line staff to executives
 </li>
 <li>
 Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
 </li>
 <li>
 Experience working with cross-functional teams in a fast-paced, startup environment
 </li>
 <li>
 This role requires 25% travel***
 
 
 </li>
 </ul>
 
 Why Work at Abridge?
 
 
 
 At Abridge, we&rsquo;re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We&rsquo;re driving real, lasting change, with millions of medical conversations processed each month.
 
 
 Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership&mdash;every employee has the ability to (and is expected to) make an impact on our customers and our business.
 
 
 Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it&rsquo;s not just what we do&mdash;it&rsquo;s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.
 
 
 We&rsquo;re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.
 
 
 If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.
 
 
 
 How we take care of Abridgers:
 
 
 
 <ul>
 <li>
 Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
 </li>
 <li>
 Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
 </li>
 <li>
 Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
 </li>
 <li>
 Paid Parental Leave: Generous paid parental leave for all full-time employees.
 </li>
 <li>
 Family Forming Benefits: Resources and financial support to help you build your family.
 </li>
 <li>
 401(k) Matching: Contribution matching to help invest in your future.
 </li>
 <li>
 Personal Device Allowance: Tax free funds for personal device usage.
 </li>
 <li>
 Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
 </li>
 <li>
 Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
 </li>
 <li>
 Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
 </li>
 <li>
 Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
 </li>
 <li>
 Compensation and Equity: Competitive compensation and equity grants for full time employees.
 </li>
 <li>
 ... and much more!
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
 
 
 
 Staying safe - Protect yourself from recruitment fraud
 
 
 
 We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
 
 
 Compensation Range: $143,650 - $198,000
 
 
</div>

Clinical Success Director - Nursing

YQN Logistics

<div>
 
 About Us
 
 
 
 YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.
 
 
 We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. &lsquo;Simple shipping and easy freight&rsquo; is the mission of YQN. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.
 
 
 
 About This Role
 
 
 
 YQN is seeking a proactive and customer-oriented Customer Success Manager（Remote） to support and grow relationships with our clients and partners. This role is responsible for ensuring customer satisfaction, driving account retention, resolving operational issues, and coordinating cross-functional communication between clients and internal teams.
 
 
 The ideal candidate is highly organized, responsive, solution-driven, and experienced in managing customer relationships in a fast-paced environment. Experience in logistics, supply chain, e-commerce, SaaS, or 3PL warehouse operations is strongly preferred.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage day-to-day communication with assigned customers via email, phone, and online meetings
 </li>
 <li>
 Build strong long-term relationships with clients and act as the primary point of contact
 </li>
 <li>
 Monitor customer accounts to ensure service quality, operational performance, and customer satisfaction
 </li>
 <li>
 Proactively identify customer needs, issues, and business opportunities
 </li>
 <li>
 Coordinate with operations, warehouse, dispatch, and internal support teams to resolve customer concerns efficiently
 </li>
 <li>
 Track and follow up on customer requests, escalations, and service issues
 </li>
 <li>
 Conduct regular business reviews and provide operational updates to customers
 </li>
 <li>
 Support onboarding and training for new customers
 </li>
 <li>
 Maintain accurate records in CRM systems and internal tracking tools
 </li>
 <li>
 Collect customer feedback and collaborate with leadership to improve processes and service quality
 </li>
 <li>
 Assist with account expansion and retention initiatives
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred
 </li>
 <li>
 3+ years of experience in Customer Success, Account Management, Client Services, or related roles
 </li>
 <li>
 Experience in logistics, transportation, 3PL, supply chain, or e-commerce industries preferred
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Excellent problem-solving and organizational abilities
 </li>
 <li>
 Ability to manage multiple accounts and priorities simultaneously
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Proficient in Microsoft Office, Google Workspace, and CRM systems
 </li>
 <li>
 Bilingual in English and Chinese is strongly preferred
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience working with cross-border logistics or warehouse operations
 </li>
 <li>
 Data analysis and reporting experience
 </li>
 <li>
 Familiarity with KPI tracking and SLA management
 </li>
 <li>
 Ability to handle customer escalations professionally and efficiently
 
 
 </li>
 </ul>
 Work type: Full-time, Remote (U.S.-based)
 
 
 
 Compensation&amp;Benefits
 
 
 
 <ul>
 <li>
 Pay: $80k - $120k
 </li>
 <li>
 Paid time off and holidays, Medical/Dental/Vision insurance, 401(K)
 </li>
 <li>
 Career growth opportunities within a fast-growing company
 </li>
 <li>
 Flexible remote work environment
 </li>
 </ul>
</div>

Customer Success Manager（Remote）

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