customer support specialist

InfoTrack US

<div>
 
 About InfoTrack
 
 
 
 InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.
 
 
 As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
 
 
 
 About The Role
 
 
 
 In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
 
 
 This is a remote role, based in Pacific Time.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
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 <li>
 Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
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 <li>
 Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
 </li>
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 Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
 </li>
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 Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
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 Track cases through to resolution. Escalate cases to other departments or technical leads as required.
 </li>
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 Maintain accurate and detailed records of client interactions and support requests.
 </li>
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 Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
 </li>
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 Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
 </li>
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 Assist with any, and all task to ensure customer satisfaction.
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 <li>
 Contribute to the success of the team and the company.
 </li>
 <li>
 Able to work collaboratively and cross-functionally with different departments.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 You're passionate about technology and for helping others to understand and use it.
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Strong interpersonal communication skills
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 Computer savvy&mdash;we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
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 <li>
 Microsoft Office products, like Word and PowerPoint
 </li>
 <li>
 Knowledge of legal services industry, preferred
 
 
 </li>
 </ul>
 Education and Experience:
 
 
 <ul>
 <li>
 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service &amp; technical support for a software company is preferred)
 </li>
 <li>
 Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
 </li>
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 Certifications, not applicable
 
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
 
 
 $20.00 - $27.00 per hour
 
 
 
 Benefits
 
 
 
 
 
 What Sets InfoTrack apart
 
 
 
 At InfoTrack, we're committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you're here and supports you when you're not. We built our benefits package to prove that we're committed to you having everything you need.
 
 
 Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below
 
 
 <ul>
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 401(k) Match
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 Medical, Dental, &amp; Vision Insurance
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 Employer-funded Short/Long-Term Disability, Life, and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance
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 20 Days of Paid Time Off (PTO)
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 11 Paid Holidays
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 "Be Me Time" off for mental health, re-charging, volunteering
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 Matching Gift Program
 
 
 
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 </ul>
 
 Our Commitment
 
 
 
 We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.
 
 
 InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.
 
 
 Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
</div>

Customer Support Specialist

Mind Friend

<div>
 MindFriend is a global telehealth platform connecting licensed psychologists, psychiatrists, and therapists with individuals seeking professional mental health support.
 
 
 
 Role Overview
 
 
 
 We are looking for a
 
 Customer Support Specialist
 
 to provide professional and efficient support to both clients and clinicians using the MindFriend platform. You will help ensure a smooth experience across bookings, payments, and platform use.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Respond to client and clinician enquiries via email, chat, and support channels
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 Assist users with booking appointments, account access, and payment issues
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 Provide guidance on using the platform (video calls, scheduling, profiles)
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 Troubleshoot basic technical issues and escalate complex cases when required
 </li>
 <li>
 Maintain accurate records of support requests
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 Ensure a professional, empathetic, and confidential approach when dealing with users
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Previous experience in customer support or client services (preferably in tech or healthcare)
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong problem-solving ability and attention to detail
 </li>
 <li>
 Comfortable working with digital platforms and support tools
 </li>
 <li>
 Ability to remain calm and professional when handling sensitive situations
 </li>
 <li>
 Interest in mental health or healthcare technology is a strong advantage
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Opportunity to work with an innovative global mental-health technology platform
 </li>
 <li>
 Fully remote work environment
 </li>
 <li>
 Professional growth as the company expands internationally
 </li>
 <li>
 Competitive salary based on experience
 </li>
 </ul>
</div>

Customer Support Specialist - Telehealth Platform (Remote)

firstPRO, Inc

<div>
 
 We are partnering with a growing organization to hire a
 
 Technology Support Specialist
 
 to join their IT team. This is a fully remote opportunity supporting customers and end users across a variety of software and hardware platforms. Candidates must reside on the
 
 West Coast
 
 and be comfortable working a Tuesday&ndash;Saturday schedule within a 7:00 AM &ndash; 7:00 PM PT window. The ideal candidate is customer-focused, technically strong, and thrives in a fast-paced support environment.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Provide technical support to customers and end users via phone, chat, and email across installation, operation, and troubleshooting scenarios
 </li>
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 Act as a subject matter expert on supported hardware and software platforms and their integration with broader systems
 </li>
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 Serve as a liaison between end users and engineering teams to communicate issues, enhancements, and product feedback
 </li>
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 Document solutions, processes, and troubleshooting steps through knowledge base articles, FAQs, and runbooks
 </li>
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 Identify recurring issues and recommend process or product improvements to improve user experience and reduce ticket volume
 </li>
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 Manage and prioritize support tickets while meeting SLA requirements and key performance metrics (CSAT, response time, resolution time)
 </li>
 <li>
 Escalate issues appropriately and maintain ownership through resolution
 </li>
 <li>
 Collaborate cross-functionally to support product rollouts, updates, and customer success initiatives
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 3&ndash;4+ years of experience in technical support, help desk, or IT support environments
 </li>
 <li>
 Must reside on the
 
 West Coast
 
 and be able to work Tuesday&ndash;Saturday, 8-hour shifts within a 7:00 AM &ndash; 7:00 PM PT window
 </li>
 <li>
 Ability to work flexible shifts during the first 90 days of employment
 </li>
 <li>
 Experience supporting SaaS platforms or customer-facing technical products preferred
 </li>
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 Hands-on experience with Tier 1 / Tier 2 support, including troubleshooting and escalation workflows
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 Familiarity with ticketing systems such as ServiceNow, Zendesk, or similar tools
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 Experience working in a contact center environment (calls, chats, email support)
 </li>
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 Strong communication skills with the ability to translate technical concepts into user-friendly language
 </li>
 <li>
 Ability to manage multiple priorities and work independently in a remote environment
 </li>
 <li>
 Basic understanding of software systems and IT concepts
 </li>
 </ul>
 
 
 
 
 
 Nice to Have:
 
 
 <ul>
 <li>
 ITIL knowledge or certification
 </li>
 <li>
 Exposure to contact center platforms (e.g., Genesys, Five9, Avaya)
 </li>
 <li>
 Experience with IoT or wireless networking concepts (Wi-Fi, device connectivity, provisioning)
 </li>
 <li>
 Basic Linux command line experience
 </li>
 </ul>
 
 
</div>

Technology Support Specialist

Work From Home Co.

<div>
 This is a remote position.
 
 
 We are seeking a motivated and detail-oriented
 
 Remote Guest Experience Specialist
 
 to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Previous experience in customer service, hospitality, call center, or administrative roles preferred
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
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 Comfortable working independently in a remote environment
 </li>
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 Basic computer skills and ability to learn new systems quickly
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 Reliable internet connection and a distraction-free workspace
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 Strong attention to detail and organizational skills
 </li>
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 Positive attitude and solution-focused mindset
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone in a timely and professional manner
 </li>
 <li>
 Assist with service requests, scheduling updates, and general account support
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 Provide clear information about available services and options
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 Maintain accurate records using internal systems and CRM tools
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 Resolve basic customer concerns and escalate complex issues when necessary
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 Follow internal processes to ensure quality and consistency
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 Support team initiatives and ongoing customer experience improvements
 
 
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 </ul>
 
 Benefits
 
 
 
 Benefits
 
 
 <ul>
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 Remote work flexibility
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 Competitive pay with performance-based opportunities
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 Flexible scheduling options
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 Ongoing training and professional development
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 Supportive and collaborative team environment
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 Advancement opportunities based on performance
 
 
 </li>
 </ul>
 
 Equal Opportunity
 
 
 
 We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.
 
 
</div>

Remote Guest Experience Specialist

<div>
 
 Linkedin:
 
 https://www.linkedin.com/company/mindfriend
 
 
 
 Location:
 
 100% Remote
 
 
 
 Job Type:
 
 Full-time / Part-time
 
 
 
 About Mind Friend
 
 
 
 At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized
 
 Telehealth Psychologist Assistant
 
 to join our fully remote team and support our licensed psychologists in delivering top-tier care.
 
 
 
 Requirements
 
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share
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 <li>
 Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision
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 <li>
 Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users
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 AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions
 
 
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 </ul>
 
 ✅ You're a Great Fit If:
 
 
 
 <ul>
 <li>
 Experience: You have 1-2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!)
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 <li>
 The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature
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 Tech-Fluent: You're comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools
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 Clear Communicator: Your writing is professional, warm, and free of typos
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 5 days training provided
 
 
 
 
 🏠 Remote Setup Requirements
 
 
 
 <ul>
 <li>
 A quiet, dedicated workspace
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 <li>
 High-speed internet (Minimum 50 Mbps down / 10 Mbps up)
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 Comfortable using video for team syncs and occasional customer "guided setups."
 
 
 </li>
 </ul>
 
 Why You'll Love It Here
 
 
 
 <ul>
 <li>
 100% Remote: Work from wherever you're most productive
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 <li>
 Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction
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 Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management
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 </ul>
</div>

Customer Service Representative (CSR) Remote

Infinite Computer Solutions

<div>
 
 Job Description
 
 
 
 Job Description - CSR
 
 
 
 Job Overview
 
 
 
 The CSR role is part of the Contact Center team and handles customer inquiries across various communication channels, including phone, email, fax, chat, and SMS. The primary goal is to deliver high-quality customer service, ensuring positive member experiences while upholding professionalism and client expectations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Achieve Targets: Meet attendance, schedule adherence, and performance goals (e.g., successful outcomes, quality score, NPS score).
 </li>
 <li>
 Software &amp; System Proficiency: Efficiently use software, CRM systems, and telephone systems to handle customer interactions.
 </li>
 <li>
 Documentation: Accurately document customer interactions and follow client-specific guidelines in CRM or case management systems.
 </li>
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 Multichannel Communication: Handle inbound and outbound calls with customers while maintaining awareness of/availability for responding to chats, emails, and other communications promptly and professionally.
 </li>
 <li>
 Issue Resolution: Resolve or escalate customer issues quickly, maintaining a focus on service excellence.
 </li>
 <li>
 Collaboration: Absorb &amp; apply coaching provided by Supervisor &amp; Quality Analyst to achieve continuous improvement in call flow/quality.
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 Policy Adherence: Follow Standard Operating Procedures (SOPs), keep up-to-date with policies, and use knowledge bases effectively.
 </li>
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 Electronic Communication: Encourage customers to use electronic communication methods where possible.
 </li>
 <li>
 Schedule Adherence: Maintain reliable attendance and strict adherence to published schedule as assigned and in accordance with department/project guidelines
 </li>
 <li>
 Other Duties: Perform other tasks as required.
 
 
 </li>
 </ul>
 
 Expected Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Strong communication skills.
 </li>
 <li>
 Proficiency with computer systems and CRM tools.
 </li>
 <li>
 Ability/willingness to thoroughly review and then follow detailed instructions as provided by leadership.
 </li>
 <li>
 Ability to multitask and manage inquiries from multiple communication channels.
 </li>
 <li>
 Problem-solving and issue resolution capabilities.
 </li>
 <li>
 Self-reliant. Proactively uses available resources starting with digital means to research &amp; find information needed to answer customer questions/resolve issues.
 </li>
 <li>
 Customer-focused attitude with an emphasis on using a positive &amp; upbeat tone of voice to convey enthusiasm while delivering outstanding &amp; memorable customer experiences.
 </li>
 <li>
 Reliability and attention to detail.
 
 
 </li>
 </ul>
 The role demands a balance of technical proficiency, customer service skills, and adherence to company policies, with an emphasis on contributing to a positive customer experience.
 
 
 Reviewed/updated 2/13/25
 
 
 
 Qualifications
 
 
 
 Graduate
 
 
 
 Range Of Year Experience-Min Year
 
 
 
 3
 
 
 
 Range Of Year Experience-Max Year
 
 
 
 20
</div>

Call Center Customer Service Representative

Aisle & Abroad

<div>
 Position Overview
 
 
 We are seeking detail-oriented and customer-focused individuals to join our team as a Hotel Booking Specialist. This fully remote role supports clients with researching accommodations, coordinating reservations, and ensuring accurate booking details for a smooth travel experience.
 
 
 This is an entry-level opportunity within the travel and hospitality space. No prior travel experience is required. Structured onboarding and ongoing training are provided.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist clients with researching and selecting hotel accommodations based on preferences and travel needs
 </li>
 <li>
 Coordinate and confirm hotel reservations, including dates, room types, and guest details
 </li>
 <li>
 Respond to client inquiries regarding availability, pricing, and property amenities
 </li>
 <li>
 Review booking information for accuracy and completeness
 </li>
 <li>
 Maintain organized records of reservations and client communications
 </li>
 <li>
 Provide follow-up support prior to arrival and after stay as needed
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent attention to detail and organizational abilities
 </li>
 <li>
 Comfortable using online booking systems and digital tools
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Customer service, hospitality, or administrative experience is helpful but not required
 
 
 
 
 
 </li>
 </ul>
 What We Offer
 
 
 
 <ul>
 <li>
 Structured onboarding and step-by-step training
 </li>
 <li>
 Access to hotel booking platforms and supplier resources
 </li>
 <li>
 Flexible fully remote work environment
 </li>
 <li>
 Supportive and collaborative team culture
 
 
 
 
 
 </li>
 </ul>
 Ideal Candidate
 
 
 This role is ideal for individuals seeking remote customer service or hospitality-related work, those exploring entry into the travel industry, or professionals with service-oriented backgrounds.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Hotel Booking Specialist | Fully Remote

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