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customer service representative Jobs in Dubai

customer service representative

account manager sales representative

Meltwater

<div><p><b>Description</b><br>
</p><br>
What We&rsquo;re Looking For:<br>
<br>
Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.<br>
<br>
Meltwater offers more than employment&mdash;it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.<br>
<br>
Join our team, where you'll be embraced by a diverse community that honours your individual contributions and propels you toward realizing your full potential.<br>
<br>
What You'll Do:<br>
<ul><li>
Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.</li><li><br>
Identify and leverage cross-sell opportunities within subsidiaries and parent-child accounts to expand client relationships.</li><li><br>
Recognize and pursue upsell opportunities to enhance sales growth and maximize revenue.</li><li><br>
Comfortably manage and achieve sales targets while overseeing the entire sales process from start to finish</li><li><br>
Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.</li><li><br>
Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.</li><li><br>
Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.</li><li><br>
Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.</li><li><br>
Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.</li><li><br>
Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.</li><li><br>
Monitor customer usage patterns to inform strategic renewal and product expansion approaches.</li><li><br>
Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.</li></ul><br>
What You'll Bring:<br>
<ul><li>
A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.</li><li><br>
Established track record in account management, growth, and renewals, with a preference for experience within the software or SaaS domain. A minimum of 4 years tenure in account management is desired for this position.</li><li><br>
Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.</li><li><br>
Ability to develop effective account plans and strategies aligned with customer goals.</li><li><br>
A proactive approach to identifying and driving expansion opportunities within accounts.</li><li><br>
Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.</li><li><br>
Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.</li><li><br>
Excellent written and verbal communication skills in Arabic and English.</li><li><br>
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week</li><li><br>
The ability to legally work in the country of hire is required for this position.</li></ul><br>
What We Offer:<br>
<ul><li>
Enjoy flexible paid time off options for enhanced work-life balance.</li><li><br>
Experience peace of mind with hassle-free enrollment into Orient Health Insurance, ensuring instant access to comprehensive healthcare benefits</li><li><br>
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.</li><li><br>
Energetic work environment with a hybrid work style, providing the balance you need.</li><li><br>
Benefit from our family leave program, which grows with your tenure at Meltwater.</li><li><br>
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.</li></ul><br>
Where You'll Work: Al Shatha Tower, Dubai Media City<br>
<br>
Our Story<br>
<br>
At Meltwater, we believe that when you have the right people in the right environment, great things happen.<br>
<br>
Our best-in-class technology empowers our 27,000 customers around<br>
the world to make better business decisions through data. But we can&rsquo;t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.<br>
<br>
Our award-winning global culture drives everything we do and creates<br>
an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other&rsquo;s successes along<br>
the way.<br>
<br>
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.<br>
<br>
We&rsquo;re proud of our diverse team of 2,200+ employees in 50 locations across
<br>
25 countries around the world. No matter where you are, you&rsquo;ll work with people who care about your success and get the support you need to unlock new heights in your career.<br>
<br>
We are Meltwater. Inspired by innovation, powered by people.</div>

Account Manager

Elsevier

<div></div><div><div><b>About the Role</b><br>
As an <b>Account Manager</b>, you will manage and grow Elsevier&rsquo;s Research Intelligence portfolio across the Middle East and Central Asia, owning renewals and upsell opportunities. You will partner closely with Senior Account Managers and cross‑functional teams to drive revenue growth, ensure smooth contract execution, and maintain strong customer relationships. This role is ideal for a commercially driven professional with a passion for SaaS solutions and customer engagement.</div><div></div><div><b>
Responsibilities</b></div><div><div><ul><li><div>
Manage the <b>Research Intelligence (RI) portfolio</b> across the Middle East and Central Asia</div></li><li><div>
Own and drive <b>renewals and upsell opportunities</b>, including multi‑year contracts</div></li><li><div>
Partner closely with the <b>Senior Account Manager</b> to grow revenue and expand accounts</div></li><li><div>
Coordinate with Sales, Finance, Legal, CSMs, Product, and Operations to ensure smooth renewal execution</div></li><li><div>
Review and negotiate contract terms; maintain accurate data across <b>CRM, Clari, and SalesCloud</b></div></li><li><div>
Build strong customer relationships and promote the wider <b>Elsevier RI portfolio</b></div></li><li><div>
Support regional marketing activities and consortium initiatives</div></li><li><div>
Achieve <b>quarterly and annual renewal and new business targets</b></div></li></ul></div><div></div><div><b>
Requirements</b></div><div><div><ul><li><div><b>
3+ years&rsquo; experience</b> in a commercial, sales, or renewal‑focused role</div></li><li><div>
Degree in <b>Marketing, Business Management</b>, or a related field</div></li><li><div>
Experience in the <b>publishing </b>preferred</div></li><li><div>
Strong understanding of <b>SaaS solutions, contracts, and end‑to‑end sales operations</b></div></li><li><div>
Proven self‑starter with experience managing <b>complex renewals</b></div></li><li><div>
Excellent communication, presentation, and stakeholder‑management skills</div></li><li><div><b>
Fluent in English</b>; <b>Arabic (native or fluent) is a strong plus</b></div></li></ul></div><div><br>
</div><div><b>Work for you</b></div><div>
We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.</div><ul><li><div>
Medical Insurance and Air Ticket</div></li><li><div>
Competitive Bonus</div></li><li><div>
25 days Annual Leave</div></li><li><div>
Remote Working Model</div></li></ul><div></div><div><b>
About Us</b></div><div>
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.</div></div></div><div><b><br>
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click </b><div><b>here</b></div><b> to access benefits specific to your location.</b></div><div></div><div>
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our <div>Applicant Request Support Form</div> or please contact 1-855-833-5120.</div><div></div><div><b>
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams </b><div><b>here</b></div><b>.</b></div><div></div><div>
Please read our <div>Candidate Privacy Policy</div>.</div><div></div><div>
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.</div><div></div><div><b><i>
USA Job Seekers:</i></b></div><div><div>
EEO Know Your Rights</div>.</div></div><div></div>

<div><p><b>BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow&trade; by Building a Smokeless World.</b><br>
<b>To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can&rsquo;t wait, let&rsquo;s shape it together!</b></p><div></div><div><div><b><br>
BAT has an exciting opportunity for an Account Manager in Dubai</b></div></div><div></div><div><br>
GTR Account Manager is required to plan, negotiate, and implement key initiatives that drive volume, market share growth and profitability in a defined portfolio of accounts in line with the GTR marketing strategy and guidelines, with the ambition of supporting BAT&rsquo;s transforming &ldquo;A Better Tomorrow&rdquo; agenda.</div><div></div><div><b><br>
Your key responsibilities will include:</b></div><div><b><br>
Operational/Professional/Business</b></div><ul><li>
Manage responsible key accounts end to end operation and deliver volume, market share, and profit as per expectations.</li><li>
Building and developing customer relationships. Establish relationships with key staffs and board level of customers.</li><li>
Lead account strategy &amp; work with account executive &amp; activation team to develop specific account business plans.
</li><li>Commercial agreement negotiations for responsible key accounts and ensure BAT investments are used in a balanced manner based on TCI principles to ensuring BAT&rsquo;s fair share of net available.
</li><li>Improve legitimate volume and value potential of BAT brands in travel retail channels (border shops, diplomatic outlets, ferries, airlines).</li><li>
Explore all responsible growth opportunities in coverage markets with key focus on Global Drive Brands and Next Generation Products.
</li><li>Confer with customers and airport authorities to keep abreast of airport developments; evaluate potential opportunities and act to exploit these.</li><li>
Identify and drive efficiency improvement of account business model.</li><li>
Conduct consistent key accounts business reviews.</li><li>
Drive analysis of responsible markets and accounts.</li></ul><div></div><div><b><br>
Management, Leadership &amp; Relationships</b></div><ul><li>
Provide development and mentor to direct reports, ensure progression within the organisation.</li><li>
Closely work with activation team in development of activation strategy and implementation to ensure delivery.</li><li>
Drive understanding, two-way communication, and buy-in of travel retail account strategies with relevant internal business partners.</li><li>
Collaborate closely with GTR cross functional team members to optimize business performance.</li><li>
Ensure GTR governance and policies obligations are met.</li></ul><div></div><div><b><br>
What are we looking for?</b></div><ul><li>
5+ years of strong account management experience in a managerial position within a multinational company (preferably in FMCG)</li><li>
Global travel retail and Qatar duty free experience is advantageous</li><li>
Strong people soft skills and ability to influence partners</li><li>
Ability to work independently with an emphasis on delivering outcomes</li><li>
Proven Business and Financial Acumen.</li><li>
Capability &amp; experience for Route to Market planning and review.</li><li>
Marketing knowledge &ndash; formal qualification desirable with comprehensive understanding of all elements of the marketing mix</li><li>
Proven analytical, interpersonal, communication (oral and written), negotiation and planning skills</li><li>
Working knowledge of all inter-related company functions including Supply Chain, Marketing Finance, IT, Customer Service, Legal, HR and the management of agencies.</li><li>
Ability to analyse problem and recommend solutions and drive action plans within organisational policy</li><li>
Written and spoken proficiency in English. Other language skills (e.g. Arabic can be a plus.)</li><li>
Comfortable with frequent regional travel to manage customer relationships and support business needs.</li><li>
Wholistic of understanding of nicotine sector regulation, tax &amp; excise, and custom related regulation and its relationship with responsible markets.</li></ul><p><b>
What we offer you?</b></p><ul><li>
We offer a market leading annual performance bonus (subject to eligibility)</li><li>
Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives</li><li>
Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement &ndash; it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.</li><li>
You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills</li><li>
We prioritise continuous improvement within a transformative environment, preparing for ongoing changes</li></ul><p><b>
WHY JOIN BAT?</b><br>
We&rsquo;re one of the few companies named as a Global Top Employer by the Top Employers Institute &ndash; certified in offering excellent employee conditions.<br>
<br>
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.<br>
<br>
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).<br>
<br>
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.<br>
<br>
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.</p></div>

noon

<div>
 <p>
  <strong>
   About noon:
  </strong>
 </p>
 <p>
  noon, the region's leading consumer commerce platform. On December 12th, 2017, noon
 </p>
 <p>
  launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February
 </p>
 <p>
  2019. The noon ecosystem of services now marketplaces for food delivery, quick commerce,
 </p>
 <p>
  fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 </p>
 <p>
  noon&rsquo;s mission: Ring every doorbell, every day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the role:
  </strong>
 </p>
 <p>
  As an Account Manager, you will onboard brands, drive their growth, and expand assortment while managing their day-to-day business. You will work closely with a portfolio of assigned brands to identify opportunities, address gaps, and enable sustainable growth through regular communication, insights, and data-driven recommendations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll do:
  </strong>
 </p>
 <ul>
  <li>
   Develop and manage strategic relationships with key brand partners.
  </li>
  <li>
   Responsible for end-to-end selection &amp; business growth.
  </li>
  <li>
   Ensure best in class customer experience through strong merchandising, content and knowledge of customer journey for the business.
  </li>
  <li>
   Actively look at the commercial KPIs and explore collaborative opportunities to improve performance and efficiency.
  </li>
  <li>
   Weekly reporting and key updates to management on brand performance.
  </li>
  <li>
   Become the main stakeholder in the performance of a portfolio
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What you'll need:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree mandatory. MBA is preferred.
  </li>
  <li>
   2-4 years of experience in key account management roles
  </li>
  <li>
   Strong experience in fashion. Prior exposure to e-commerce platforms is highly preferred
  </li>
  <li>
   Strong communication, problem solving, analytical and negotiation skills.
  </li>
  <li>
   Fluency in English is required. Arabic will be an advantage
  </li>
  <li>
   Entrepreneurial and go getter spirit
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who will excel?
  </strong>
 </p>
 <ul>
  <li>
   We&rsquo;re looking for people with high standards, who understand that hard work matters.
  </li>
  <li>
   You need to be relentlessly resourceful and operate with a deep bias for action.
  </li>
  <li>
   We need people with the courage to be fiercely original.
  </li>
  <li>
   noon is not for everyone; readiness to adapt, pivot, and learn is essential
  </li>
 </ul>
 <p>
 </p>
</div>


Kadi flower’s

<p><b>Job Title:</b> Sales Manager</p><p><b>Department:</b> Sales</p><p><b>Job Summary:</b> The Sales Manager is responsible for developing and implementing sales strategies, leading and managing a team of sales professionals, and achieving sales targets. This role involves setting sales goals, analyzing data, training and mentoring sales staff, and ensuring customer satisfaction to drive revenue growth and expand market share.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Sales Strategy &amp; Planning:</b></li><li>Develop and implement strategic sales plans to achieve company goals and expand customer base.</li><li>Analyze market trends, competitor activities, and customer needs to identify new sales opportunities.</li><li>Set individual and team sales targets and objectives.</li><li>Forecast sales, develop &quot;out of the box&quot; sales strategies/models, and evaluate their effectiveness.</li><li><b>Team Leadership &amp; Management:</b></li><li>Lead, motivate, coach, and develop a high-performing sales team.</li><li>Conduct regular performance reviews and provide constructive feedback.</li><li>Foster a positive and results-driven team environment.</li><li>Assign sales territories and set individual quotas.</li><li><b>Sales Performance &amp; Reporting:</b></li><li>Monitor and analyze sales performance metrics (e.g., sales volume, revenue, profitability, conversion rates).</li><li>Prepare and present regular sales reports to senior management.</li><li>Identify areas for improvement and implement corrective actions.</li><li>Ensure the team uses CRM software effectively to track sales activities and customer interactions.</li><li><b>Customer Relationship Management:</b></li><li>Build and maintain strong, long-lasting customer relationships.</li><li>Understand customer needs and identify solutions to meet them.</li><li>Address customer concerns and ensure high levels of customer satisfaction.</li><li>May handle key accounts or larger client relationships directly.</li><li><b>Product Knowledge &amp; Market Expertise:</b></li><li>Maintain an in-depth understanding of company products/services and their value proposition.</li><li>Stay informed about industry developments, market trends, and competitive landscape.</li><li>Educate the sales team on new products, services, and sales techniques.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Education:</b> Bachelor's degree in Business Administration, Sales, Marketing, or a related field (Master's degree preferred).</li><li><b>Experience:</b></li><li>Proven work experience as a Sales Manager or relevant role (e.g., Senior Sales Executive, Account Manager).</li><li>Demonstrable track record of exceeding sales targets.</li><li>Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.</li><li><b>Skills:</b></li><li>Excellent leadership and team management skills.</li><li>Strong communication, interpersonal, and presentation skills.</li><li>Proven ability to drive the sales process from plan to close.</li><li>Strong business sense and industry expertise.</li><li>Excellent mentoring, coaching, and people management skills.</li><li>Proficiency in CRM software</li><li>Solid computer skills, including Microsoft Office Suite.</li><li>Ability to analyze sales data and develop effective strategies.</li><li>Negotiation and problem-solving abilities.</li></ul><p><b>Working Conditions:</b> This role typically involves working in an office environment, but may require frequent travel to meet with clients, attend industry events, Some evening or weekend work may be required to meet deadlines or attend events.</p><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED8,000.00 per month</p>

Female Sales Manager

algorithm accounting and consultancy

<p><b>Job Title: Accounts Manager</b></p><p>About Us:<br/>We are a professional accounting and consultancy firm providing audit support, bookkeeping, VAT, and Corporate Tax (CT) services in full compliance with IFRS, UAE FTA regulations, and applicable laws. Our team delivers accurate, timely, and high-quality services to our clients.</p><p>Role Overview:<br/>We are seeking an experienced Accounts Manager to lead our accounting team by example. You will work hand in hand with your team members, guiding and supporting them while ensuring timely and accurate completion of all assignments. You will also coordinate directly with clients, addressing their queries, providing clarifications, and instilling confidence in our services. <b>Immediate joining is required.</b></p><p>Key Responsibilities:</p><ul><li>Lead and work alongside the accounting team on audit support, bookkeeping, VAT, and CT tasks.</li><li>Assign, review, and sign off on work, ensuring accuracy and timely completion.</li><li>Coordinate with clients, addressing questions, resolving issues, and providing reassurance.</li><li>Ensure all work complies with IFRS, UAE FTA regulations, and applicable laws.</li><li>Mentor and motivate team members to maintain a productive and collaborative work environment.</li></ul><p>Preferred Qualifications &amp; Experience:</p><ul><li>Chartered Accountant (CA) preferred.</li><li>Proven experience in UAE VAT and Corporate Tax (CT).</li><li>Knowledgeable on audit support, bookkeeping, and accounting compliance under IFRS/UAE laws.</li><li>Hands-on leadership skills, able to lead by example.</li><li>Excellent client-facing and communication skills, with the ability to instill confidence in clients.</li><li>Detail-oriented, organized, and able to meet strict deadlines.</li></ul><p>Salary &amp; Benefits:</p><ul><li>Competitive salary starting at AED 6,000+ (based on interview and knowledge).</li><li>Professional development opportunities.</li><li>Exposure to diverse clients and accounting projects.</li><li>Collaborative, supportive team environment.</li></ul><p>Job Type: Full-time</p><p>Pay: From AED6,000.00 per month</p><p>Work Location: In person</p>

Accounts Manager

DCS Cleaning Services

<p><b>Job Title:</b> Call Center Representative (Tele Sales)</p><p><b>Department:</b> Sales<br/><b>Reports To:</b> Sales Supervisor / Sales Manager</p><p><b>Job Summary</b></p><p>We are seeking a motivated and target-driven <b>Call Center Representative</b> with experience in <b>cleaning, technical services, or facility management</b>. The candidate will make outbound calls, generate leads, promote our services, and achieve sales targets while providing excellent customer service.</p><p><b>Key Responsibilities</b></p><ul><li>Make outbound calls to prospective and existing clients</li><li>Explain services, pricing, and benefits clearly</li><li>Understand client requirements and recommend appropriate solutions</li><li>Achieve daily, weekly, and monthly sales targets</li><li>Maintain accurate records of calls, leads, and follow-ups in CRM</li><li>Handle client objections professionally and close sales</li><li>Coordinate with the operations team for service delivery</li><li>Provide prompt responses to client inquiries and complaints</li></ul><p><b>Requirements</b></p><ul><li>Minimum <b>1 year of experience</b> in <b>outbound calling / BPO / tele sales</b></li><li>Experience or working knowledge of <b>cleaning services, technical services, or facility management</b></li><li><b>Good command of English</b> (spoken and written)</li><li>Strong communication and persuasion skills</li><li>Target-driven with the ability to work under pressure</li><li>Basic computer skills (CRM, Excel, email)</li></ul><p><b>Salary &amp; Benefits</b></p><ul><li><b>AED 2,500 &ndash; 3,000 per month</b> + incentives based on performance</li><li>Opportunity to grow within the company</li><li>Professional working environment</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p><p>Work Location: In person</p>

Call Center Representative

Explore 961+ Account manager sales representative in Dubai this April. Find roles across top companies and apply now to boost your career.

961 account manager sales representative jobs In Dubai

Account Manager

Account Manager

Account Manager

Account Manager

Female Sales Manager

Accounts Manager

Call Center Representative