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customer support representative

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account specialist

Lahore University of Management Sciences

<div>
 
 
 Position Overview
 
 
 
 The Accounts Specialist position supports the Accounts Function in the department of Finance in ensuring accurate, compliant, and timely financial processing, with a focus on reconciliations, fund accounting, and accounts payable. The role is integral to maintaining the integrity of financial records related to endowment funds, scholarship funds, and chair funds, while ensuring alignment between internal records and external stakeholders such as donors and affiliated entities. The position also contributes to financial control and transparency through reconciliations, asset management, and adherence to applicable tax regulations and institutional policies.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Reconciliations &amp; Financial Controls
 
 
 <ul>
 <li>
 Prepare and review monthly reconciliations of LUMS payable accounts with LEPF recoverable accounts, ensuring timely resolution of discrepancies.
 </li>
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 Perform reconciliations for CES, Summer School, and Health Insurance accounts.
 </li>
 <li>
 Reconcile Chair Fund balances between LUMS and NMF records.
 </li>
 </ul>
 
 
 
 
 
 Fund Accounting &amp; Donor Reporting
 
 
 <ul>
 <li>
 Manage Chair Funds reporting and coordinate with Deans and departments regarding fund balances and utilisation.
 </li>
 <li>
 Prepare donor reports for Endowment Funds (ENF) and Scholarship/SHF funds in line with agreed reporting requirements.
 </li>
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 Monitor and summarise scholarship fund movements, highlighting key variances.
 </li>
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 Allocate Return on Investment (ROI) to relevant funds in accordance with defined policies.
 </li>
 </ul>
 
 
 
 
 
 Accounting &amp; Asset Management
 
 
 <ul>
 <li>
 Process asset capitalisation, including transfer from Assets Under Construction (AUC) to fixed assets.
 </li>
 <li>
 Maintain the Fixed Asset Register (FAR), including insurance records and disposals.
 </li>
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 Record and report financial activities of student societies, including income recognition.
 </li>
 </ul>
 
 
 
 
 
 System &amp; Master Data Management
 
 
 <ul>
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 Create and maintain General Ledger (GL) accounts and internal orders in the ERP system (preferably SAP).
 </li>
 <li>
 Maintain master data for vendors, donors, students (where applicable), and internal cost objects.
 </li>
 <li>
 Ensure accuracy, consistency, and integrity of financial data across systems.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Coordination
 
 
 <ul>
 <li>
 Ensure compliance with withholding tax regulations and institutional financial policies.
 </li>
 <li>
 Coordinate with internal stakeholders (e.g., departments, schools, administrative units) to resolve financial matters.
 </li>
 <li>
 Support internal and external audits by providing required documentation, reconciliations, and clarifications.
 </li>
 </ul>
 
 
 
 
 
 Knowledge &amp; Skills
 
 
 <ul>
 <li>
 Strong understanding of accounts payable, reconciliations, and fund accounting.
 </li>
 <li>
 Working knowledge of withholding tax regulations.
 </li>
 <li>
 Proficiency in MS Office, particularly Excel.
 </li>
 <li>
 Experience with ERP systems (preferably SAP).
 </li>
 <li>
 Strong analytical skills with attention to detail and accuracy.
 </li>
 <li>
 Effective communication and coordination skills.
 </li>
 <li>
 Ability to manage multiple priorities and meet deadlines.
 </li>
 </ul>
 
 
 
 
 
 Behaviours
 
 
 <ul>
 <li>
 Integrity and ethical conduct
 </li>
 <li>
 Accountability and ownership
 </li>
 <li>
 Commitment to accuracy and quality
 </li>
 <li>
 Teamwork and collaboration
 </li>
 <li>
 Resilience and adaptability
 </li>
 <li>
 Professional and respectful stakeholder engagement
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 ACCA
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 At least 3 years of relevant experience.
 </li>
 </ul>
 
 
 
</div>

Account Specialist

Blue Group Of Companies

Blue Technologies is seeking a confident and experienced Customer Account Manager to manage and grow client accounts in the UK and USA markets for our printing and packaging business. The ideal candidate will be fluent in English, possess strong communication and relationship-building skills, and have experience in sales, customer service, or account management.The selected candidate will be responsible for handling international customer inquiries, maintaining long-term client relationships, generating repeat business, and coordinating with internal departments to ensure timely delivery of packaging and printing solutions.Key Responsibilities<ul><li>Manage customer accounts for UK and USA clients.</li><li>Develop and maintain strong relationships with existing customers.</li><li>Generate new business opportunities through calls, emails, and follow-ups.</li><li>Respond to customer inquiries regarding printing and packaging products.</li><li>Prepare quotations, pricing, and order details for clients.</li><li>Coordinate with production, design, and dispatch teams to ensure customer requirements are fulfilled.</li><li>Follow up on leads and convert them into sales.</li><li>Maintain complete records of customer communication, orders, and account status.</li><li>Resolve customer concerns and provide professional after-sales support.</li><li>Achieve monthly sales and account growth targets.</li><li>Identify opportunities to upsell and cross-sell company products.</li><li>Prepare daily and weekly sales reports for management.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum 2 years of experience in sales, customer support, account management, or international business.</li><li>Experience in printing and packaging industry will be preferred.</li><li>Fluent spoken and written English is mandatory.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Ability to work with UK and USA clients during relevant business hours.</li><li>Strong computer skills including Microsoft Office, email communication, and CRM software.</li><li>Ability to work under pressure and meet sales targets.</li><li>Professional, confident, and customer-focused personality.</li></ul>Preferred Skills<ul><li>International sales experience.</li><li>Knowledge of packaging products, custom boxes, labels, printed materials, and related solutions.</li><li>Ability to understand client requirements and recommend suitable packaging solutions.</li><li>Strong follow-up and relationship management skills.</li></ul>Benefits<ul><li>Competitive salary package</li><li>Attractive sales incentives</li><li>Career growth opportunities</li><li>Professional and supportive work environment</li><li>Annual increments</li><li>Paid leaves</li></ul>Job Type: Full-timeWork Location: In person

Customer Account Manager

United Integral

Account Strategy Team Lead Job Description (Lahore-Based)Signalytics is seeking an Account Strategy Team Lead to drive the success of our Amazon-managed services business. This role requires a strategic thinker who can lead brand growth initiatives while actively executing key tasks to optimize client performance on the Amazon platform.The ideal candidate is highly experienced in Amazon Seller Central, data-driven strategy, and e-commerce growth, with strong leadership skills and the ability to act as an SME and escalation point for the team.Key Responsibilities:Strategic Leadership &amp; Execution<ul><li>Develop and implement brand strategies to drive revenue growth, optimize costs, and improve conversion rates.</li><li>Oversee the execution of new product launches, from market research to implementation.</li><li>Define and track key performance indicators (KPIs) to measure success and drive decision-making.</li><li>Lead initiatives to increase sales and improve brand visibility on Amazon.</li></ul>Amazon Marketplace Management<ul><li>Manage and optimize client accounts on Amazon Seller Central.</li><li>Conduct market research, competitive analysis, and forecasting to identify growth opportunities.</li><li>Optimize product listings (titles, descriptions, images, backend search terms) to improve visibility and sales.</li><li>Monitor and improve keyword rankings to maximize revenue.</li></ul>Team Leadership, Coverage &amp; SME Role<ul><li>Oversee all accounts managed by the Account Strategy team, ensuring consistent performance and execution quality across all clients.</li><li>Act as a Subject Matter Expert (SME) for Amazon account strategy and provide escalation support for complex cases.</li><li>Serve as backup/reliever by taking over accounts or tasks when team members are unavailable to ensure operational continuity.</li><li>Provide coaching and mentorship to junior strategists and enforce team standards and strategic alignment.</li></ul>Client &amp; Cross-Functional Collaboration<ul><li>Act as the primary liaison between clients and internal teams (advertising, marketing, and creative).</li><li>Coordinate with cross-functional teams to ensure smooth execution of brand strategies.</li><li>Communicate performance updates, insights, and recommendations to stakeholders.</li></ul>Data Analysis &amp; Reporting<ul><li>Analyze sales data, trends, and performance metrics to generate actionable insights.</li><li>Utilize Excel and analytical tools to create reports and optimize strategies.</li><li>Present key findings and recommendations to clients and internal teams.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor's Degree in Business, Marketing, or related field (preferred).</li><li>Minimum 5 years of experience in Amazon account management, e-commerce strategy, or digital marketing.</li><li>Proven 1+ years of leadership experience, with the ability to drive strategic initiatives while executing key tasks.</li><li>Strong understanding of Amazon Seller Central and marketplace best practices.</li><li>Proficiency in data analysis, Excel, and other analytical tools.</li><li>Excellent problem-solving, organizational, and project management skills.</li><li>Strong communication and interpersonal skills, with the ability to work collaboratively in a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based cash bonuses.</li><li>Paid time off and professional training opportunities.</li><li>Career growth and advancement within a dynamic company.</li><li>Team-building events and a supportive work environment.</li></ul>If you are a results-driven professional with a passion for e-commerce and Amazon account management, we encourage you to apply and join our team at Signalytics!Job Type: Full-timePay: Rs278,000.00 - Rs360,000.00 per monthAbility to commute/relocate:<ul><li>River View, Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Leadership: 1 year (Required)</li><li>Amazon Account Strategy/Brand Management: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>River View, Lahore (Preferred)</li></ul>Work Location: In person

Account Strategy Team Lead (Lahore-Based)

H.K. TECHNOLOGIES LTD

Job Description:We are seeking a skilled and detail-oriented Amazon Specialist to join our growing team. The ideal candidate will have hands-on experience managing Amazon seller accounts and a strong understanding of e-commerce operations. This is a night shift position suited for individuals who thrive in a fast-paced, performance-driven environment.Key Responsibilities:<ul><li>Manage and optimize Amazon Seller/Vendor Central accounts</li><li>Handle product listings, keyword optimization, and SEO strategies</li><li>Monitor inventory levels and coordinate with supply chain teams</li><li>Analyze sales data and generate performance reports</li><li>Manage PPC campaigns and advertising strategies</li><li>Ensure account health and compliance with Amazon policies</li><li>Handle customer queries, returns, and feedback professionally</li></ul>Requirements:<ul><li>Proven experience working with Amazon Seller or Vendor Central</li><li>Strong understanding of Amazon algorithms and ranking strategies</li><li>Experience with PPC campaigns and analytics tools</li><li>Excellent communication and analytical skills</li><li>Ability to work independently during night hours</li></ul>What We Offer:<ul><li>Competitive market salary</li><li>Growth and learning opportunities</li><li>Supportive and professional work environment</li><li>Location: On-site</li><li>Shift: Night Shift</li><li>Salary: Market Competitive</li></ul>If you have a passion for e-commerce and Amazon account management, we&rsquo;d love to hear from you. If you meet the criteria and are interested, feel free to apply, share your resume at hr@hktechnologiespk.comJob Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Amazon Specialist

Webtimize Global

About Webtimize GlobalWebtimize Global is a Lahore-based digital solutions company providing top-tier Digital Marketing, Web Development, and Local SEO services to businesses across the United States. We help American businesses dominate their local search results, rank higher on Google Maps, and attract more customers through powerful Local SEO strategies.Role OverviewWe are looking for an experienced Local SEO Specialist with hands-on expertise in Google Business Profile (GBP) optimization. You will be responsible for managing, optimizing, and growing GBP listings for our US-based clients, helping them rank prominently in local search results and Google Maps. This is a specialist role and only candidates with real, proven experience in GBP optimization will be considered.Key Responsibilities<ul><li>Set up, claim, and fully optimize Google Business Profile listings for US-based clients</li><li>Conduct audits of existing GBP profiles and identify areas for improvement</li><li>Write and optimize business descriptions, services, categories, and attributes</li><li>Upload high-quality photos, videos, and posts regularly to keep profiles active and engaging</li><li>Manage and respond to customer reviews professionally to boost credibility and rankings</li><li>Build and execute a consistent Google Posts strategy including offers, updates, and events</li><li>Monitor GBP insights and analytics to track performance and adjust strategies accordingly</li><li>Identify and resolve GBP issues such as suspensions, duplicate listings, and incorrect information</li><li>Perform local citation building and NAP (Name, Address, Phone) consistency checks</li><li>Stay up to date with Google's local search algorithm updates and GBP policy changes</li><li>Coordinate with clients or account managers to report progress and results</li></ul>Requirements<ul><li>Proven hands-on experience with Google Business Profile optimization is mandatory</li><li>Strong understanding of Local SEO principles and Google Maps ranking factors</li><li>Experience handling GBP suspensions, reinstatements, and policy compliance</li><li>Familiarity with local citation tools such as BrightLocal, Whitespark, or Moz Local is a plus</li><li>Ability to manage multiple client profiles simultaneously with attention to detail</li><li>Strong written English skills for crafting optimized business descriptions and posts</li><li>Ability to analyze GBP insights and translate data into actionable strategies</li><li>Self-driven, organized, and able to work independently with minimal supervision</li><li>Experience working with US-based clients is preferred</li></ul>Shift DetailsShift hours are 7:00 PM to 1:00 AM, Monday through Friday. This is a evening shift role based at our Davis Road, Lahore office.What We Offer<ul><li>Competitive salary based on experience</li><li>Performance-based bonuses tied to client ranking improvements</li><li>A focused, professional work environment with a skilled digital marketing team</li><li>Opportunity to work with a diverse portfolio of US-based clients</li><li>Career growth into senior SEO and account management roles</li><li>Training and access to premium SEO tools</li></ul>Pay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Local SEO Specialist - Google Business Profile Expert

IRG Global Technologies

<div>
 sales
 
 
 Billing Specialist
 
 
 48 Commercial Plaza, Cavalry Ground Extension, Lahore
 
 
 Join our team at IRG Global, a leading Internet Service Provider, as a Billing Specialist. In this role, you will be responsible for managing the billing process for our internet services, ensuring accuracy, efficiency and exceptional customer service. Your primary duties will include generating invoices, reconciling accounts, handling billing inquiries and collaborating with internal teams to address billing-related issues. The ideal candidate will have a keen eye for detail, strong analytical skills and excellent communication abilities. If you are passionate about delivering outstanding service and thrive in a fast-paced environment, we encourage you to apply.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Generate accurate invoices for internet services provided to customers.
 </li>
 <li>
 Reconcile billing statements and accounts receivable to ensure accuracy and completeness.
 </li>
 <li>
 Handle billing inquiries and resolve customer concerns in a timely and professional manner.
 </li>
 <li>
 Collaborate with customer support, sales, and finance teams to address billing-related issues and discrepancies.
 </li>
 <li>
 Identify opportunities to improve billing processes and systems to enhance efficiency and accuracy.
 </li>
 <li>
 Stay informed about industry regulations and best practices related to internet service billing.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting, finance, or a related field preferred.
 </li>
 <li>
 Proven experience in billing, accounting, or financial analysis, preferably in the telecommunications or internet service provider industry.
 </li>
 <li>
 Strong attention to detail and accuracy in data entry and analysis.
 </li>
 <li>
 Excellent communication skills, both written and verbal with the ability to interact professionally with customers and colleagues.
 </li>
 <li>
 Proficiency in Microsoft Excel and other billing software systems.
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 <li>
 Strong problem-solving skills and the ability to handle challenging situations with patience and empathy.
 </li>
 <li>
 Knowledge of billing regulations and compliance standards in the telecommunications industry is a plus.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Billing Processes: Solid understanding of billing processes and procedures, including invoice generation, account reconciliation and billing dispute resolution.
 </li>
 <li>
 Customer Service: Ability to provide exceptional customer service and resolve billing inquiries and concerns promptly and professionally.
 </li>
 <li>
 Analytical Skills: Strong analytical skills to identify billing discrepancies, analyze billing data and propose solutions for process improvement.
 </li>
 <li>
 Communication: Excellent communication skills to effectively communicate with customers and internal teams regarding billing issues and resolutions.
 </li>
 <li>
 Adaptability: Ability to adapt to changing priorities and work effectively in a dynamic environment.
 </li>
 <li>
 Compliance Knowledge: Familiarity with billing regulations and compliance standards in the telecommunications industry.If you possess these skills and are eager to contribute to a dynamic team in the internet service provider industry, we invite you to apply for the Billing Specialist position at IRG Global. Note: It&rsquo;s an onsite job with Evening Shift.
 
 
 </li>
 </ul>
 
 Salary
 
 
 
 70k uncapped commissionsApply to this job!
</div>

Billing Specialist

Devlinkx Technologies SMC - Private Limited

We are hiring an experienced eBay Specialist to take ownership of product research, listing strategy, and sales growth for our in-house eBay stores. This is a performance-driven role, not just basic account management.Key Responsibilities:<ul><li>Identify high-demand, low-competition products using Terapeak and market research</li><li>Create and optimize high-converting listings (titles, pricing, SEO)</li><li>Analyze competitors, trends, and pricing strategies</li><li>Track performance (impressions, conversion, sales) and optimize accordingly</li><li>Scale winning products and eliminate non-performers</li><li>Coordinate with internal team (designer, developer, operations)</li></ul>Requirements:<ul><li>Proven experience in eBay product hunting and store growth</li><li>Strong understanding of Terapeak / Zik Analytics / eBay research tools</li><li>Ability to analyze data and make decisions</li><li>Experience in listing optimization &amp; eBay SEO</li><li>Self-driven, accountable, and results-oriented</li></ul>What We Offer:<ul><li>Work on scaling internal eBay stores</li><li>Full support: internal systems, designer, developer</li><li>Long-term growth based on performance</li></ul>To Apply: Include:<ul><li>eBay accounts you have worked on</li><li>Results achieved (sales, growth, winning products)</li><li>Tools you use for product research</li></ul>Bonus: Share 1&ndash;2 product ideas you would list and why.Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Ecommerce Specialist/ VA

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