accountant

senior accountant

accountant (omani)

accounting officer

finance & accounting specialist Jobs in Muscat

finance & accounting specialist

accounting professional

Omantel

<div>
 
 Role Purpose
 
 
 
 To lead and oversee General Ledger accounting and financial control activities, ensuring accurate and timely financial reporting, compliance with IFRS, taxation and regulatory requirements, and the effective operation of internal controls. The role is responsible for driving continuous process improvement, supporting finance transformation initiatives, and partnering with business functions to maintain financial integrity across Omantel.
 
 
 
 Position Information
 
 
 
 <ul>
 <li>
 Unit: Finance Office
 </li>
 <li>
 Division: Financial Control
 </li>
 <li>
 Minimum role requirements:
 
 
 </li>
 </ul>
 Bachelors in relevant field.
 
 
 <ul>
 <li>
 Experience:
 
 
 </li>
 </ul>
 7 years of total work experience.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Lead and supervise General Ledger accounting activities to ensure completeness and accuracy of financial records.
 </li>
 <li>
 Manage the monthly, quarterly and annual financial close process in accordance with established reporting timelines.
 </li>
 <li>
 Ensure integrity and maintenance of the Chart of Accounts and accounting master data.
 </li>
 <li>
 Provide technical accounting guidance on complex transactions and new business initiatives, ensuring compliance with IFRS (including exposure to IFRS 15, IFRS 16, IAS 21, IAS 29, and Pillar Two).
 </li>
 <li>
 Design, implement and monitor effective financial controls across accounting processes, reflecting the governance expectations of a listed company regulated by the FSA.
 </li>
 <li>
 Support cross-functional strategic projects (e.g., network investments, ICT contracts, mergers, and new digital services) by evaluating accounting implications early in the project lifecycle.
 </li>
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 Identify opportunities to automate manual accounting processes through ERP enhancements, RPA, AI-assisted reconciliations, and dashboard reporting.
 </li>
 <li>
 Ensure compliance with Omantel&rsquo;s Internal Control Framework and Delegation of Authority.
 </li>
 <li>
 Coordinate annual and quarterly external audit activities, and support Internal Audit reviews, ensuring timely closure of agreed actions.
 </li>
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 Ensure compliance with IFRS, Companies Law, Tax Regulations and internal finance policies.
 </li>
 <li>
 Deliver responsive accounting support to internal stakeholders.
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 <li>
 Build collaborative relationships across business units.
 </li>
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 Provide timely accounting advice and issue resolution.
 </li>
 <li>
 Ensure integrity of General Ledger balances.
 </li>
 <li>
 Safeguard company assets through effective financial controls.
 </li>
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 Support achievement of departmental financial reporting KPIs.
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 Monitor financial risks within accounting processes.
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 Lead, coach and develop team members to enhance technical and leadership capabilities.
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 <li>
 Set performance objectives, conduct performance reviews, and monitor individual performance.
 </li>
 <li>
 Promote a culture of accountability, collaboration and continuous learning.
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 Ensure appropriate succession planning and knowledge transfer within the team.
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 Foster knowledge sharing across the finance function.
 </li>
 </ul>
</div>

Proficient Financial Reporting & Tax (Accounting)

Delta System & Software, Inc.

<div>
 
 
 12+ Years of Experience in Oracle EBS Purchasing and Finance
 
 
 <ul>
 <li>
 Should have complete product knowledge of Oracle Procurement Module Cloud Modules such as Purchasing, iProcurement, Sourcing, Supplier Lifecycle Management, iSupplier Portal
 </li>
 <li>
 Good understanding and knowledge of customization like reports, OAF and Oracle Mobile applications and its related services.
 </li>
 <li>
 Should have good knowledge of Oracle EBS Procurement modules and Oracle standard processes including integrations
 </li>
 <li>
 Should have complete product knowledge of Oracle Financials Cloud Modules such as GL, AP, AR, FA, CM, Project (Project Costing, Project Accounting, Project Billing) - Should have experience in conducting client workshop, requirement gathering, Fit-Gap Analysis, Process design etc.
 </li>
 <li>
 Should have experience in at least 4 to 5 projects (Implementations or Roll Outs)
 </li>
 </ul>
 
 
 Perform Functional Evaluation &amp; Detailed Analysis
 
 
 <ul>
 <li>
 Participate in design discussions/sessions to address the process gaps, provide suggestions to improve, existing systems and to change/modify current business processes to achieve quantifiable process improvements.
 </li>
 <li>
 Should be able to map business requirements to Oracle ERP modules and come up with best fit and scalable solution.
 </li>
 <li>
 Responsible for functional solution design, application setups and testing.
 </li>
 <li>
 Prepare design documentation and works with application team to support business requirements.
 </li>
 <li>
 Experience in supporting, troubleshooting and managing existing, Retrofitted components, Oracle application including extensions, customizations and development of new CEMLI components.
 </li>
 <li>
 Take part in testing to ensure that the new system/solution works as expected.
 </li>
 <li>
 Documentation of technical design document and unit test case documents.
 </li>
 <li>
 Utilizes industry leading best practices for solution design/development.
 </li>
 <li>
 Good communication skills.
 </li>
 <li>
 Should have the ability to interact with the customer as well as with other IT teams.
 </li>
 </ul>
</div>

Oracle EBS Purchasing and Finance Solutions Architect

ahlibank

<div>
 
 SUMMARY OF ROLE:
 
 
 Relationship Manager is responsible for managing a portfolio of Corporate Islamic accounts, ensuring compliance with the Bank&rsquo;s policies and regulatory requirements, and securing sales that align with the business plan. This role focuses on nurturing existing customer relationships, acquiring new business, and contributing to the bank&rsquo;s growth within the Islamic finance sector.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 Responsibilities
 
 
 
 Contribute to Business Plan Development
 
 
 Identify income-generating opportunities in targeted markets and industries, contributing to the development of the bank&rsquo;s overall business plan.
 
 
 
 Account Relationship Management
 
 
 Manage relationships with existing corporate clients, focusing on maximizing account profitability while adhering to the Bank&rsquo;s Credit policies.
 
 
 
 Credit Proposal Analysis and Recommendations
 
 
 Analyze, evaluate, and process corporate credit proposals, providing suitable recommendations based on thorough assessments.
 
 
 
 New Customer Acquisition
 
 
 Establish new account relationships with prospective customers within the designated sector, expanding the bank&rsquo;s portfolio.
 
 
 
 Credit Proposal Preparation
 
 
 Prepare high-quality and timely credit proposals for analysis and approval, ensuring they are in line with the assigned authority level.
 
 
 
 Risk Management
 
 
 Identify high-risk situations early and take appropriate actions to handle and recover those situations effectively.
 
 
 
 Customer Engagement and Relationship Development
 
 
 Meet with key bank customers, both existing and potential, to sustain and strengthen ongoing profitable relationships.
 
 
 
 Cross-selling Products and Services
 
 
 Promote and cross-sell the bank&rsquo;s range of products and services to meet the evolving needs of clients.
 
 
 
 Positive Market Representation
 
 
 Represent and project a positive image of the bank in the market, enhancing the bank&rsquo;s presence and reputation within the industry.
 
 
 
 
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelors Degree in Finance, Accounting, Economics, or any other related fields.
 
 &bull; 5+ years of relevant expereince in a banking sector.
 
 
 
 
</div>

Relationship Manager - Large Corporate - Ahli Islamic

Pure planet

Job Description: Host (Specialty Coffee Shop &amp; Caf&eacute; Concept)Position SummaryThe Host is a key frontline position responsible for creating the first and lasting impression of the brand by delivering exceptional guest experiences from arrival until departure. The role acts as the face of the caf&eacute;, welcoming guests, managing seating flow, coordinating with service teams, handling guest inquiries, and ensuring every customer receives warm, professional, and personalized hospitality.The ideal candidate must have excellent communication skills, a strong hospitality mindset, professional appearance, and the ability to create a welcoming atmosphere aligned with premium caf&eacute; service standards.Key ResponsibilitiesGuest Welcome &amp; First Impression<ul><li>Welcome every guest warmly and professionally upon arrival.</li><li>Provide a positive first impression that reflects the brand identity and hospitality standards.</li><li>Greet customers with confidence, friendliness, and genuine engagement.</li><li>Recognize returning guests and create personalized interactions.</li><li>Maintain a welcoming and comfortable environment at the entrance and waiting area.</li></ul>Guest Seating &amp; Flow Management<ul><li>Manage guest seating arrangements efficiently.</li><li>Coordinate table availability with service teams.</li><li>Maintain accurate awareness of:</li><li>Available tables</li><li>Waiting guests</li><li>Reservations</li><li>Special requests</li><li>Manage guest waiting lists during peak periods.</li><li>Ensure smooth customer flow from entrance to seating.</li></ul>Customer Service Excellence<ul><li>Understand guest needs and provide appropriate assistance.</li><li>Explain caf&eacute; concepts, menu highlights, promotions, and special offerings.</li><li>Recommend products and experiences when appropriate.</li><li>Handle guest requests professionally and promptly.</li><li>Ensure guests feel valued throughout their visit.</li></ul>Reservation &amp; Guest Communication<ul><li>Manage reservations and special arrangements.</li><li>Confirm guest bookings when required.</li><li>Record guest preferences and special occasions.</li><li>Coordinate VIP visits, events, and group reservations.</li><li>Communicate guest requirements clearly with the operations team.</li></ul>Coordination with Operations Team<ul><li>Work closely with:</li><li>Store Manager</li><li>Servers</li><li>Baristas</li><li>Kitchen Team</li><li>Cashiers</li><li>Communicate table status and guest requirements.</li><li>Support service teams during busy periods.</li><li>Ensure smooth handover of guest information.</li></ul>Complaint Handling &amp; Guest Recovery<ul><li>Listen to guest concerns professionally.</li><li>Resolve minor issues within authority.</li><li>Escalate complaints to the Store Manager when required.</li><li>Follow service recovery procedures.</li><li>Maintain a calm and positive attitude in challenging situations.</li></ul>Brand Presentation &amp; Standards<ul><li>Maintain professional grooming and appearance.</li><li>Ensure entrance, reception, and waiting areas are clean and organized.</li><li>Follow company service standards and SOPs.</li><li>Represent the brand values at all times.</li><li>Create a premium and memorable hospitality experience.</li></ul>Sales &amp; Customer Engagement Support<ul><li>Support sales growth through:</li><li>Menu recommendations</li><li>Product awareness</li><li>Promotion communication</li><li>Guest engagement</li><li>Encourage repeat visits by building customer relationships.</li><li>Collect guest feedback and share insights with management.</li></ul>Reporting &amp; Guest Feedback<ul><li>Record customer feedback and observations.</li><li>Report recurring guest concerns.</li><li>Support customer satisfaction monitoring.</li><li>Provide feedback regarding guest preferences and service improvements.</li></ul>Required Qualifications<ul><li>Diploma or Degree in Hospitality, Tourism, Business, or related field preferred.</li><li>Minimum 2&ndash;3 years of experience in:</li><li>Specialty coffee shops</li><li>Premium caf&eacute;s</li><li>Restaurants</li><li>Hotels</li><li>Luxury hospitality environments</li><li>Experience in a guest-facing hospitality role is highly preferred.</li></ul>Mandatory Knowledge &amp; SkillsHospitality KnowledgeStrong understanding of:<ul><li>Guest experience standards</li><li>Caf&eacute; and restaurant operations</li><li>Table management</li><li>Service flow</li><li>Customer engagement</li><li>Hospitality etiquette</li></ul>Communication Skills<ul><li>Excellent verbal communication skills.</li><li>Professional and confident guest interaction.</li><li>Ability to communicate clearly with different departments.</li><li>Ability to handle difficult situations professionally.</li><li>Strong listening and problem-solving skills.</li></ul>Customer Experience Skills<ul><li>Ability to create emotional connections with guests.</li><li>Strong attention to guest details.</li><li>Ability to recognize customer needs.</li><li>Positive and welcoming personality.</li><li>Service-oriented mindset.</li></ul>Systems Knowledge (Mandatory / Preferred)Knowledge of:<ul><li>POS Systems</li><li>Table Management Systems</li><li>Reservation Systems</li><li>Customer Feedback Platforms</li><li>CRM / Loyalty Systems (preferred)</li></ul>Ability to:<ul><li>Check table availability.</li><li>Manage reservations.</li><li>Support customer records and feedback.</li><li>Coordinate guest information through digital systems.</li></ul>Microsoft Office Skills (Preferred)Basic knowledge of:<ul><li>Microsoft Excel &ndash; guest feedback tracking and reports.</li><li>Microsoft Word &ndash; documentation.</li><li>Microsoft Outlook &ndash; communication.</li></ul>Additional Requirements<ul><li>Excellent personal grooming and professional appearance.</li><li>Strong personality with a positive attitude.</li><li>Passion for hospitality and customer service.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to stand for extended periods.</li><li>Additional languages are an advantage.</li></ul>Core Competencies<ul><li>Guest Experience Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Emotional Intelligence</li><li>Professional Presentation</li><li>Problem Solving</li><li>Team Collaboration</li><li>Customer Relationship Building</li><li>Attention to Detail</li><li>Positive Attitude</li><li>Brand Representation</li></ul>Key Performance Indicators (KPIs)<ul><li>Guest Satisfaction Score</li><li>Customer Feedback Rating</li><li>Welcome &amp; Greeting Standards Compliance</li><li>Reservation Accuracy</li><li>Waiting Time Management</li><li>Complaint Resolution Effectiveness</li><li>Guest Retention &amp; Repeat Visits</li><li>Service Audit Scores</li><li>Professional Appearance Compliance</li><li>Team Communication Effectiveness</li></ul>Role ImportanceThe Host is considered the Brand Ambassador and Guest Experience Leader at the entrance of the caf&eacute;. This position plays a critical role in shaping customer perception, creating memorable experiences, increasing customer loyalty, and ensuring the caf&eacute; delivers premium hospitality standards from the first interaction.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Cafe Shop Host

Job Description: Server / Waiter / Waitress (Specialty Coffee Shop &amp; Caf&eacute; Concept)Position SummaryThe Server / Waiter / Waitress is responsible for delivering exceptional table service by providing professional, friendly, and efficient hospitality to guests. The role ensures accurate order taking, proper food and beverage service, guest satisfaction, and adherence to company service standards.The ideal candidate must have strong customer service skills, good product knowledge, attention to detail, and the ability to create a memorable dining experience in a specialty coffee shop, bakery, and caf&eacute; environment.Key ResponsibilitiesGuest Service Excellence<ul><li>Welcome and serve guests professionally according to caf&eacute; service standards.</li><li>Provide friendly, attentive, and personalized service throughout the guest journey.</li><li>Ensure guests receive a comfortable and enjoyable dining experience.</li><li>Anticipate guest needs and provide prompt assistance.</li><li>Maintain a positive and professional attitude at all times.</li></ul>Order Taking &amp; Menu Knowledge<ul><li>Present menus and explain food and beverage offerings.</li><li>Provide recommendations based on guest preferences.</li><li>Have complete knowledge of:</li><li>Coffee beverages</li><li>Signature drinks</li><li>Breakfast items</li><li>Bakery and pastry products</li><li>Desserts</li><li>Food ingredients and allergens</li><li>Take guest orders accurately and communicate them properly to the kitchen and bar teams.</li><li>Confirm special requests, modifications, and dietary requirements.</li></ul>Food &amp; Beverage Service<ul><li>Serve food and beverages according to company service standards.</li><li>Ensure proper presentation before serving.</li><li>Follow correct service sequence and table etiquette.</li><li>Monitor guest satisfaction during service.</li><li>Perform table checks and follow up with guests.</li><li>Clear and reset tables efficiently.</li></ul>Table Management &amp; Guest Experience<ul><li>Maintain assigned tables and service areas.</li><li>Ensure tables are clean, organized, and properly set.</li><li>Assist with guest seating and table turnover when required.</li><li>Coordinate with Host, Barista, Kitchen, and Cashier teams.</li><li>Support smooth guest flow during busy periods.</li></ul>Sales &amp; Upselling<ul><li>Recommend additional products to enhance the guest experience.</li><li>Promote:</li><li>Signature beverages</li><li>Desserts</li><li>Pastries</li><li>Seasonal promotions</li><li>New menu items</li><li>Support achievement of sales targets through effective product recommendations.</li></ul>Order Accuracy &amp; Coordination<ul><li>Ensure all orders are entered correctly into the POS system.</li><li>Verify food and beverage items before serving.</li><li>Coordinate with kitchen and bar teams regarding:</li><li>Order status</li><li>Special requests</li><li>Delays</li><li>Guest concerns</li><li>Maintain communication between guests and operations team.</li></ul>Guest Complaints &amp; Service Recovery<ul><li>Listen to guest concerns professionally.</li><li>Handle minor service issues with a positive attitude.</li><li>Escalate serious concerns to the Supervisor or Store Manager.</li><li>Support service recovery procedures to maintain guest satisfaction.</li></ul>Cash &amp; POS Support<ul><li>Process guest bills and payments when required.</li><li>Ensure accuracy of orders and charges.</li><li>Understand POS functions including:</li><li>Order entry</li><li>Table management</li><li>Bill printing</li><li>Payment processing</li><li>Maintain accountability for assigned transactions.</li></ul>Cleanliness &amp; Food Safety<ul><li>Maintain cleanliness of service areas.</li><li>Follow HACCP and food safety procedures.</li><li>Ensure proper handling of food and beverages.</li><li>Maintain personal hygiene and grooming standards.</li><li>Follow opening, running, and closing procedures.</li></ul>Required Qualifications<ul><li>Minimum 1&ndash;3 years of experience as a Server, Waiter, Waitress, or Caf&eacute; Crew member.</li><li>Experience in:</li><li>Specialty coffee shops</li><li>Restaurants</li><li>Hotels</li><li>Bakeries</li><li>Premium caf&eacute; concepts</li><li>Hospitality training is preferred.</li></ul>Mandatory Knowledge &amp; SkillsService Knowledge<ul><li>Understanding of caf&eacute; and restaurant service standards.</li><li>Table service procedures.</li><li>Guest handling techniques.</li><li>Food and beverage presentation.</li><li>Basic knowledge of hospitality etiquette.</li></ul>Product KnowledgeMust understand:<ul><li>Coffee beverages</li><li>Bakery and pastry products</li><li>Breakfast menu items</li><li>Food ingredients</li><li>Allergens and dietary requirements</li><li>Beverage pairing recommendations</li></ul>Customer Service Skills<ul><li>Excellent communication skills.</li><li>Friendly and approachable personality.</li><li>Ability to handle different types of guests.</li><li>Strong attention to detail.</li><li>Ability to work under pressure during peak hours.</li><li>Positive attitude and teamwork.</li></ul>Systems Knowledge (Mandatory / Preferred)Knowledge of:<ul><li>POS Systems</li><li>Restaurant Ordering Systems</li><li>Table Management Systems</li><li>Digital Menu Systems</li><li>Loyalty/CRM Systems (preferred)</li></ul>Ability to:<ul><li>Enter orders accurately.</li><li>Process guest requests.</li><li>Support sales and service reporting.</li><li>Use digital ordering tools when required.</li></ul>Microsoft Office Skills (Preferred)Basic knowledge of:<ul><li>Microsoft Excel</li><li>Microsoft Word</li><li>Microsoft Outlook</li></ul>Additional Requirements<ul><li>Professional appearance and excellent grooming standards.</li><li>Strong hospitality mindset and customer-focused attitude.</li><li>Ability to stand and walk for extended periods.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to work effectively as part of a service team.</li><li>Additional language skills are an advantage.</li></ul>Core Competencies<ul><li>Customer Service Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Product Knowledge</li><li>Teamwork &amp; Collaboration</li><li>Attention to Detail</li><li>Speed &amp; Efficiency</li><li>Problem Solving</li><li>Professional Appearance</li><li>Positive Attitude</li><li>Accountability</li></ul>Key Performance Indicators (KPIs)<ul><li>Guest Satisfaction Score</li><li>Service Speed</li><li>Order Accuracy</li><li>Upselling Performance</li><li>Customer Feedback Rating</li><li>Table Turnover Efficiency</li><li>Menu Knowledge Assessment</li><li>Service Standard Compliance</li><li>Cleanliness &amp; Hygiene Score</li><li>Attendance &amp; Punctuality</li><li>Teamwork Performance</li></ul>Role ImportanceThe Server / Waiter / Waitress plays a critical role as the direct connection between the brand and the guest. This position represents the caf&eacute;&rsquo;s hospitality standards by creating memorable experiences, ensuring service excellence, increasing customer loyalty, and supporting overall business performance.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Cafe Server / Waiter / Waitress

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 Responsible for all administration work and tasks in the HR department and providing support to employees by addressing employee issues, queries and grievances.
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 
 Onboarding, Culture &amp; Employee Experience
 
 
 
 <ul>
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 Maintain onboarding tracker for relevant functions and coordinate with core operations to ensure all pre-onboarding requirements for team members are up to date.
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 Support New joiners in their onboarding week with anything required between local and regional teams.
 </li>
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 Ensure to update and maintain the group emails data and slack groups in the local market.
 </li>
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 Prepare announcements for new joiners on the common slack channels, and update business new updates or government announcements to public - local people.
 </li>
 <li>
 Promoting best culture practices through PEAKON analysis along with the LM and training stakeholders on the outcome
 </li>
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 Prepare quarterly calendar of engagement activities by focusing on 3 core values of Talabat
 
 
 </li>
 </ul>
 
 Regulatory
 
 
 
 <ul>
 <li>
 Manage legal certifications and quality approvals up to date, such as best place to work, CR, municipality and official document with PRO&rsquo;s assistance.
 
 
 </li>
 </ul>
 
 Record Maintenance
 
 
 
 <ul>
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 Updating and maintaining employee benefits, employment status, and similar records (Insurance and WD)
 </li>
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 Performing file audits to ensure that all required employee documentation is collected and maintained, ready for MoL inspections
 </li>
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 Assist with exit interviews, take feedback and build professional reasoning.
 
 
 </li>
 </ul>
 
 Employee engagement
 
 
 
 <ul>
 <li>
 Help facilitate vendor information for HoF&rsquo;s activities by working closely with the procurement team.
 </li>
 <li>
 Conduct regular/quarterly engagement activities with the teams and provide support on any events required.
 
 
 </li>
 </ul>
 
 Separation
 
 
 
 <ul>
 <li>
 Track terminated/resigned employee&rsquo;s residency and EOS payments.
 </li>
 <li>
 Keeping track of resigned employees&rsquo; insurance and social security cancellations.
 
 
 </li>
 </ul>
 
 Payroll
 
 
 
 <ul>
 <li>
 Assist coordination with specialist Pops and prepare payroll data
 </li>
 <li>
 Prepare the Monthly Reports budget Vs. Expenditure related to engagement and other activities across under people ops budget.
 
 
 </li>
 </ul>
 
 New tasks Q1 -2026 :
 
 
 
 <ul>
 <li>
 Prepare and issue offline offer letters in line with company policies and approved hiring plans for pickers.
 </li>
 <li>
 Conduct culture fit interviews/calls with shortlisted candidates to assess alignment with company values and store operations requirements for store stuff.
 </li>
 <li>
 Manage and coordinate onboarding and induction programs for store staff, ensuring smooth joining and compliance with documentation processes.
 </li>
 <li>
 Oversee and track weekly disciplinary actions and penalties for store staff, ensuring adherence to company policies and proper documentation.
 </li>
 <li>
 Handle payroll processing for both Q-Commerce and Talabat employees, including preparation and management of the interns&rsquo; stipend sheet, ensuring accuracy and timely disbursement.
 
 
 </li>
 </ul>
 
 Ad Hoc
 
 
 
 <ul>
 <li>
 Respond to employees&rsquo; queries and resolve issues in a timely and professional manner.
 </li>
 <li>
 Gather and analyse data with useful HR metrics, like time to hire and employee turnover rates
 </li>
 <li>
 Think of creative and sustainable ways to improve the People operations process and efficiently deliver on the required KPIs.
 </li>
 <li>
 Keep up-to-date with the latest HR trends and best practices
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree within HR or any other related field
 </li>
 <li>
 1-2 year(s) of full-time professional experience in time office management, general HR and administration
 </li>
 <li>
 Excellent planning, follow-up, and organisational skills.
 </li>
 <li>
 Strong interpersonal and communication skills with the ability to form and maintain good relationships with employees
 </li>
 <li>
 Ability to create and maintain daily, weekly, monthly follow-ups and Schedules
 </li>
 <li>
 Agile, innovative, detail-oriented and results orientated.
 </li>
 <li>
 Knowledge of local employment laws
 </li>
 <li>
 Strong MS Office skills including Word, Excel and PowerPoint.
 </li>
 <li>
 Fluent in both languages Arabic and English with
 </li>
 <li>
 Omani National (Mandatory for this specific vacancy)
 </li>
 </ul>
</div>

Associate People Operations

Job Description: Head Barista (Specialty Coffee Shop &amp; Caf&eacute; Concept)Position SummaryThe Head Barista is responsible for leading all coffee and beverage operations, ensuring exceptional beverage quality, consistency, service excellence, and adherence to company standards. The role oversees bar operations, coffee preparation, beverage development, team training, equipment management, inventory control, and customer experience.The ideal candidate must have strong specialty coffee knowledge, advanced barista skills, experience in caf&eacute; operations, and the ability to lead and develop a professional bar team.Key ResponsibilitiesCoffee &amp; Beverage Operations<ul><li>Lead daily bar operations and ensure smooth beverage production.</li><li>Prepare and oversee the preparation of:</li><li>Specialty coffee beverages</li><li>Espresso-based drinks</li><li>Filter coffee</li><li>Cold coffee beverages</li><li>Signature drinks</li><li>Non-coffee beverages</li><li>Smoothies and other caf&eacute; beverages</li><li>Ensure all beverages meet company recipes, standards, and presentation requirements.</li><li>Maintain consistency in taste, quality, and service speed.</li></ul>Coffee Quality Management<ul><li>Monitor coffee quality from grinding, extraction, brewing, and final serving.</li><li>Perform daily espresso calibration and grinder adjustment.</li><li>Ensure proper coffee extraction parameters are maintained.</li><li>Monitor:</li><li>Coffee dose</li><li>Grind size</li><li>Extraction time</li><li>Yield</li><li>Beverage temperature</li><li>Conduct regular quality checks and tasting sessions.</li><li>Maintain coffee standards across all shifts.</li></ul>Menu Development &amp; Beverage Innovation<ul><li>Develop new coffee and beverage recipes.</li><li>Create seasonal drinks and promotional beverages.</li><li>Improve beverage presentation and customer experience.</li><li>Standardize recipes, preparation methods, and serving procedures.</li><li>Maintain beverage recipe cards and SOP documentation.</li></ul>Bar Team Leadership &amp; Training<ul><li>Lead, train, and develop baristas to achieve company standards.</li><li>Conduct coffee training and skills improvement sessions.</li><li>Create barista training programs and assessment procedures.</li><li>Monitor staff performance and provide coaching.</li><li>Prepare bar schedules and assign daily responsibilities.</li></ul>Customer Experience<ul><li>Ensure excellent guest interaction and hospitality standards.</li><li>Handle customer feedback related to beverages professionally.</li><li>Promote coffee knowledge and create a premium caf&eacute; experience.</li><li>Support upselling and product recommendations.</li></ul>Inventory &amp; Cost Control<ul><li>Monitor coffee, beverage, and bar supplies inventory.</li><li>Coordinate with Store Keeper and Procurement Team for ordering requirements.</li><li>Control usage of:</li><li>Coffee beans</li><li>Milk products</li><li>Syrups</li><li>Powders</li><li>Tea products</li><li>Beverage ingredients</li><li>Packaging materials</li><li>Minimize beverage waste and maintain proper portion control.</li><li>Conduct regular stock checks and reconciliation.</li></ul>Bar Equipment Management<ul><li>Ensure proper operation and maintenance of:</li><li>Espresso machines</li><li>Coffee grinders</li><li>Brewing equipment</li><li>Blenders</li><li>Beverage machines</li><li>Water filtration systems</li><li>Perform daily cleaning and maintenance checks.</li><li>Coordinate preventive maintenance and report equipment issues.</li></ul>Food Safety &amp; Hygiene Compliance<ul><li>Ensure compliance with HACCP, hygiene, and sanitation standards.</li><li>Maintain clean and organized bar stations.</li><li>Ensure proper storage and labeling of beverage ingredients.</li><li>Monitor milk handling and temperature control.</li><li>Maintain cleaning schedules for coffee equipment.</li></ul>Reporting &amp; Administration<ul><li>Prepare daily bar reports and operational updates.</li><li>Monitor beverage sales performance.</li><li>Analyze popular and slow-moving beverages.</li><li>Maintain beverage recipes, SOPs, and training records.</li><li>Coordinate with Operations and Management regarding improvements.</li></ul>Required Qualifications<ul><li>Barista certification or specialty coffee training preferred.</li><li>Minimum 4&ndash;5 years of experience as a Barista, Senior Barista, or Head Barista.</li><li>Experience in:</li><li>Specialty coffee shops</li><li>Premium caf&eacute;s</li><li>Bakery caf&eacute;s</li><li>Restaurant beverage operations</li></ul>Mandatory Knowledge &amp; SkillsSpecialty Coffee ExpertiseStrong knowledge of:<ul><li>Coffee origins and varieties</li><li>Coffee roasting basics</li><li>Espresso preparation</li><li>Brewing methods</li><li>Coffee extraction principles</li><li>Grinder calibration</li><li>Milk steaming and latte art</li><li>Coffee tasting and sensory evaluation</li></ul>Beverage KnowledgeKnowledge of:<ul><li>Hot coffee beverages</li><li>Cold coffee beverages</li><li>Signature drinks</li><li>Mocktails</li><li>Tea preparation</li><li>Smoothies</li><li>Seasonal beverage development</li><li>Beverage costing</li></ul>Bar Operations<ul><li>Bar workflow management</li><li>Recipe standardization</li><li>Beverage quality control</li><li>Cost control</li><li>Inventory management</li><li>Team training</li><li>Customer service standards</li></ul>Systems Knowledge (Mandatory)Must have knowledge of:<ul><li>POS Systems</li><li>POS Back Office Systems</li><li>ERP Systems (Odoo, SAP, Oracle, Microsoft Dynamics, etc.)</li><li>Inventory Management Systems</li><li>Recipe &amp; Costing Systems</li></ul>Ability to:<ul><li>Review beverage sales reports</li><li>Monitor product consumption</li><li>Support inventory control</li><li>Maintain beverage records</li><li>Analyze beverage performance</li></ul>Microsoft Office Skills<ul><li>Microsoft Excel: Beverage costing, inventory tracking, sales analysis, and reports.</li><li>Microsoft Word: SOPs, recipes, and training documentation.</li><li>Microsoft Outlook: Professional communication.</li><li>Microsoft PowerPoint: Basic presentations and training materials.</li></ul>Additional Requirements<ul><li>Strong leadership and communication skills.</li><li>Passion for specialty coffee and hospitality.</li><li>Ability to train and develop barista teams.</li><li>Excellent attention to detail.</li><li>Ability to work under pressure during peak hours.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Physically fit to stand for extended periods.</li></ul>Core Competencies<ul><li>Coffee Expertise &amp; Passion</li><li>Beverage Quality Management</li><li>Team Leadership</li><li>Training &amp; Development</li><li>Customer Experience Focus</li><li>Cost Awareness</li><li>Operational Excellence</li><li>Problem Solving</li><li>Attention to Detail</li><li>Creativity &amp; Innovation</li><li>Professional Communication</li></ul>Key Performance Indicators (KPIs)<ul><li>Beverage Quality &amp; Consistency</li><li>Customer Satisfaction</li><li>Beverage Sales Performance</li><li>Coffee Waste Reduction</li><li>Beverage Cost Percentage</li><li>Recipe Compliance</li><li>Bar Cleanliness &amp; Organization</li><li>Equipment Maintenance Compliance</li><li>Barista Training Completion</li><li>Service Speed &amp; Accuracy</li><li>Inventory Accuracy</li></ul>This job description is suitable for a Head Barista managing a specialty coffee shop, bakery caf&eacute;, and premium beverage operation, responsible for coffee excellence, beverage innovation, team leadership, and maintaining world-class caf&eacute; standards.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Head Barista

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