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advanced associate, sales excellence administrator

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advanced associate, sales excellence administrator Jobs in Indianapolis

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advanced associate sales excellence administrator

Pearson

<div><p><b>PRIMARY RESPONSIBILITIES:</b></p>
<p>The Sales Excellence Administrator provides front line customer service and platform support. Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform. Ideal candidate has an IT training and courseware understanding, strong customer service background, and eCommerce platform experience.</p>
<p><b>Customer Service Support:</b></p>
<ul><li>Serve as first line of contact for customer service escalations.</li>
<li>Document new processes/procedures.</li>
<li>Organize, update and maintain Customer Service documentation.</li>
<li>Assist in troubleshooting technical issues.</li>
<li>Provide white glove service for customers</li>
</ul><p><b>Schedule Requirements:</b></p>
<ul><li>This is a full-time position with 40 hours of covered shifts per week.</li>
<li>Our ideal candidate demonstrates teamwork, with the availability to work an assigned eight (8) work-hour shift plus a 30-minute or one (1) hour unpaid lunch break between the hours of 7:00 AM and 6:00 PM Monday - Friday.</li>
<li><ul><li>Seeking one candidate to fill US Eastern time slot and one candidate to fill US Pacific time slot.</li></ul></li>
<li>Candidate must be open to flexible scheduling which may require occasional off hours shifts during peak registration periods. Schedule changes, when necessary, will be communicated no less than two weeks in advance.</li>
</ul><p><b>Qualifications</b></p>
<ul><li>2 year degree in business or related field preferred</li>
<li>1-3 years experience in customer service and or IT support</li>
</ul><p><b>Skills/knowledge/abilities:</b></p>
<ul><li>Must have 2+ years of online customer service experience</li>
<li>Must be comfortable walking customers through platform capabilities on video calls.</li>
<li>Government client experience preferred</li>
<li>Attention to Detail</li>
<li>Time Management, Organization &amp; Priority Setting</li>
<li>Proven ability to quickly learn new business domains and technical applications</li>
<li>Must be proficient with Microsoft Excel(Advanced Knowledge preferred)</li>
<li>Must have data entry skills</li>
<li>Driven individual who can work with minimal supervision</li>
<li>Highly technical individual with experience in content management or ecommerce management software preferred.</li>
<li>Must be able to communicate effectively in a concise manner.</li>
<li>Functional &amp; Technical Skills</li>
<li>Self-starter with excellent ability to problem solve</li>
</ul><p>Compensation at Pearson is influenced by factors including skill set, experience, and location.</p>
<p>The hourly rate for this role between is <b>$24.03 - $26.44.</b></p>
<p>This position is not bonus eligible. Information on benefits can be found here.</p>
<p>Applications will be accepted through <b>March 31, 2026</b> . This window may be extended depending on business needs.</p>
<p><b>Who we are:</b></p>
<p>At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.</p>
<p>Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.</p>
<p>If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.</p>
<p><b>Job:</b> Sales Enablement</p>
<p><b>Job Family:</b> GO\<i>TO\</i>MARKET</p>
<p><b>Organization:</b> Assessment &amp; Qualifications</p>
<p><b>Schedule:</b> FULL\_TIME</p>
<p><b>Workplace Type:</b> Remote</p>
<p><b>Req ID:</b> 23068</p>
<p>\#location</p></div><p></p>

Advanced Associate, Sales Excellence Administrator

Salesforce

<div><p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
</i></p><p></p><p>Job Category
</p>Customer Success
<p></p><p>Job Details
</p><p></p><p><b>About Salesforce
</b></p><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
</p><p></p><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
</p><p></p><p><b>The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer&rsquo;s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
</b></p><p></p><p><b>We are looking for candidates who have experience supporting customers in one or more of the following industries:
</b></p><p></p><ul><li><b>Health &amp; Life Sciences (HLS) &ndash; </b>Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred).
</li></ul><p></p><p><b>This is an Individual Contributor position.
</b></p><p></p><p><b>Your Impact
</b></p><p><b>Customer Accountability and Value Alignment
</b></p><ul><li><p><b>Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
</b></p></li><li><p><b>Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
</b></p></li><li><p><b>Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
</b></p></li><li><p><b>Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
</b></p></li><li><p><b>Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
</b></p></li><li><p><b>Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
</b></p></li><li><p><b>Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
</b></p></li><li><p><b>Share best practices for sales and service process optimization, data quality, and customer experience
</b></p></li></ul><p></p><p><b>Strategic Advisory and Stakeholder Managemen </b>t
</p><ul><li><p><b>Drive adoption of Sales and Service Cloud features with reps, agents, managers, supervisors, and ops teams
</b></p></li><li><p><b>Track usage metrics (opportunity updates, activity logging, forecast submissions, report usage, case resolution times, knowledge article usage, channel adoption, and CSAT scores)
</b></p></li><li><p><b>Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
</b></p></li><li><p><b>Act as a trusted advisor by gaining trust through mutual goals, understanding the customer&rsquo;s business model, and applying proven solutions to their problems.
</b></p></li><li><p><b>Solidify partnership commitments and drive innovation aligned with customers' business challenges.
</b></p></li><li><p><b>Increase customer engagement with products and services and identify major political barriers to customer success.
</b></p></li><li><p><b>Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
</b></p></li><li><p><b>Conduct quarterly reviews of feature usage to drive adoption of tools like Journey Builder or Commerce Promotions, ensuring platform stability and performance.
</b></p></li><li><p><b>Identify underutilization of contracted entitlements (e.g., messaging volume or GMV tiers) and align platform features with customer priorities to increase throughput.
</b></p></li></ul><p></p><p><b>Technical Health, Adoption, and Risk Management
</b></p><ul><li><p><b>AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
</b></p></li><li><p><b>Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
</b></p></li><li><p><b>AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
</b></p></li><li><p><b>Collaborative Learning: Actively seeking out &quot;Agentblazer&quot; training and certifications to stay current on autonomous agent capabilities.
</b></p></li><li><p><b>Learning &amp; Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
</b></p></li><li><p><b>Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
</b></p></li><li><p><b>Serve as the primary interface for major incidents (e.g., checkout failures or email deliverability drops) to protect peak revenue.
</b></p></li><li><p><b>Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
</b></p></li><li><p><b>Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
</b></p></li><li><p><b>Escalate complex automation, data model, routing, or integration questions to technical resources
</b></p></li></ul><p></p><p><b>Minimum Requirements
</b></p><ul><li><p><b>Experienced business professional, preferably with 3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.
</b></p></li><li><p><b>Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
</b></p></li><li><p><b>Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer&rsquo;s business.
</b></p></li><li><p><b>Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
</b></p></li><li><p><b>Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development
</b></p></li></ul><p></p><p><b>Cloud/Platform Requirements:
</b></p><ul><li><p><b>3-4 years experience supporting customers using Sales Cloud and Service Cloud.
</b></p></li><li><p><b>Working knowledge of core features:
</b></p><ul><li><p><b>Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports &amp; Dashboards
</b></p></li><li><p><b>Service Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing
</b></p></li></ul></li><li><p><b>Understanding of Sales (lead-to-cash, opportunity management, pipeline management) and Service (case management, escalation, SLA management) processes.
</b></p></li><li><p><b>Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes) and Service Cloud automation (email-to-case, web-to-case, case assignment rules, macros)
</b></p></li><li><p><b>Ability to demonstrate Lightning Sales/Service Console and mobile app
</b></p></li><li><p><b>Knowledge of common sales (territory management, lead assignment, opportunity stages) and Services (case deflection, knowledge management, multi-channel support) use cases.
</b></p></li></ul><p></p><p><b>Preferred Requirements
</b></p><ul><li><p><b>Sales Cloud Consultant and Service Cloud Consultant certifications
</b></p></li><li><p><b>Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).
</b></p></li><li><p><b>Experience with Einstein for Sales (lead scoring, opportunity insights, activity capture) and Service (case classification, article recommendations, next base actions).
</b></p></li><li><p><b>Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.
</b></p></li></ul><p></p><p><b>Note: </b>this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.
</p><p></p><p>Unleash Your Potential
</p><p>When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and <i>be your best </i>, and our AI agents accelerate your impact so you can <i>do your best </i>. Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
</p><p></p><p>Accommodations
</p><p>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
</p><p></p><p>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
</p><p></p><p>Posting Statement
</p><p>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
</p><p></p>In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
<p></p>At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $123,100 - $186,300 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.&amp;#xa;&amp;#xa;There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $202,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.&amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div><p></p>

Customer Success Manager - Core (Sales & Service) Clouds

AutoZone

<div><div>AutoZone&rsquo;s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment.<br>
</div><div></div><br>
<div>Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether you're passionate about automotive parts, teamwork, or sales, this role offers great opportunities for growth. AutoZone offers the perfect chance to build your career in an essential industry serving the motoring public.</div></div><div></div>
<br><div><div><ul><li><b>Customer Assistance &amp; Communication </b>&ndash; Engage with customers, provide trustworthy automotive advice, and ensure positive interactions through clear, professional communication.
</li><li><b>Leadership &amp; Teamwork </b>&ndash; Collaborate with managers and teammates to create a motivated, productive store environment. Support team members and demonstrate leadership in daily responsibilities.
</li><li><b>Sales &amp; Metrics Mindedness </b>&ndash; Recommend products, services, and promotions to enhance customer experience, while contributing to sales goals and store performance metrics.
</li><li><b>Inventory Management &amp; Store Operations </b>&ndash; Restock merchandise, maintain organization, and follow proper point of sale procedures, loss prevention policies ensuring proper financial management. Keep store operations running smoothly.
</li><li><b>Process Orientation &amp; Safety Compliance </b>&ndash; Utilize structured processes to complete assigned tasks efficiently. Follow company safety policies and use Personal Protective Equipment (PPE) to maintain a secure work environment.
</li><li><b>Product Knowledge </b>&ndash; Stay up to date on automotive parts, tools, and promotions through AutoZone systems.
</li><li><b>Diagnostics Support </b>&ndash; Use diagnostic tools to read codes from customer vehicles and recommend solutions.</li></ul></div></div>
<br><div><div><b>What We&rsquo;re Looking For
</b></div><div><ul><li>Minimum Age Requirement: Must be at least 16 years old to apply.
</li><li>Physical Requirements: Ability to lift, load and deliver merchandise.
</li><li>Flexible Schedule: Flexible schedule availability, including mornings, nights, weekends, and overtime as needed.
</li></ul></div><div><b>You&rsquo;ll Go The Extra Mile If You Have
</b></div><div><ul><li>Automotive Knowledge: Basic knowledge of automotive parts is preferred.
</li><li>Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
</li><li>Automotive Retail: Previous experience in automotive retail.
</li><li>Certifications: Automotive Service Excellence (ASE) Certification.</li></ul></div></div>
<br><div><div>Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.<br>
</div><div></div><br>
<div><b>Benefits at AutoZone
</b></div><div>AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners&rsquo; physical, mental and financial well-being.<br>
</div><div></div><br>
<div><b>All AutoZoners (Full-Time and Part-Time):
</b></div><div><ul><li>Competitive pay
</li><li>Unrivaled company culture
</li><li>Medical, dental and vision plans
</li><li>Exclusive discounts and perks, including an AutoZone in-store discount
</li><li>401(k) with company match and Stock Purchase Plan
</li><li>AutoZoners Living Well Program for free mental health support
</li><li>Opportunities for career growth
</li></ul></div><div></div><div><b>Additional Benefits for Full-Time AutoZoners:
</b></div><div><ul><li>Paid time off
</li><li>Life, and short- and long-term disability insurance options
</li><li>Health Savings and Flexible Spending Accounts with wellness rewards
</li><li>Tuition reimbursement
</li></ul></div><div></div><div>Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.<br>
</div><div></div><br>
<div>We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.<br>
</div><div></div><br>
<div><b>Fair Chance:
</b></div><div>An applicant&rsquo;s criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. This includes compliance with the San Francisco Fair Chance Ordinance, the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the New York City Fair Chance Act, the Philadelphia Fair Chance Hiring Act, and the U.S. Virgin Islands Fair Chance for Employment Act.<br>
</div><div></div><br>
<div>As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors.<br>
</div><div></div><br>
<div>Philadelphia Fair Chance poster: https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf<br>
</div><div></div><br>
<div><b>Online Application:
</b></div><div>An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.<br>
</div><div></div><br>
<div>AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.</div></div><div></div>

Retail Sales Associate – Part Time

United Way

<div><div><div><div><div><p>Position Summary</p>
</div>
<div><p>The Senior Manager of People Operations plays a critical role in ensuring the effectiveness, accuracy, and integrity of United Way of Central Indiana&rsquo;s people systems and processes. This role oversees core people operations including payroll, benefits, HRIS administration, hiring and onboarding processes, and compliance-related activities. The Senior Manager serves as the organization&rsquo;s primary subject matter expert for the HRIS system (Paycom) and related people systems and ensures smooth execution of team member lifecycle processes from hire to exit. Grounded in our core values of inclusivity, courage, accountability, respect, and excellence, this role works across the organization to ensure payroll, benefits, and people systems are accurate, timely, and team member-centered; directly shaping the day-to-day team member experience.</p></div><div><br>
<p>
</p></div><div><p>Position Duties &amp; Responsibilities</p>
</div>
<div><p>The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.<br>
</p></div><p></p><div><p>People Operations &amp; HRIS Administration</p>
</div>
<div><ul><li>Serve as the primary operational administrator and internal expert for United Way&rsquo;s people system (Paycom), including payroll &amp; benefits, PTO, and team member data integrity.</li>
<li>Partner closely with Finance to prepare, audit, and submit bi-weekly payroll; ensure timely, accurate processing and resolve payroll discrepancies.</li>
<li>Administer PTO usage, accruals, rollovers, corrections, and related system configurations.</li>
<li>Ensure all new hires, job changes, and exits are accurately reflected in Paycom, including titles, reporting relationships, compensation, benefits, and employment status.</li>
<li>Serve as the primary liaison with Paycom and other third-party vendors; troubleshoot issues, coordinate enhancements, and ensure systems are functioning as intended.</li>
<li>Monitor and coordinate payroll and benefits compliance in partnership with external advisors (e.g., benefits brokers, retirement plan administrators).</li>
<li>Maintain accurate payroll and team member records and support required reporting, audits, and reconciliations.</li>
</ul>
</div></div><div><div><p>Benefits Administration &amp; Compliance</p>
</div>
<div><ul><li>Administer all team member benefits, including enrollments, changes, open enrollment, renewals, and COBRA administration.</li>
<li>Ensure new hires&rsquo; benefits are properly established in Paycom and applicable third-party provider systems.</li>
<li>Coordinate with external vendors to ensure accurate benefits administration and ongoing compliance with federal, state, and local regulations.</li>
<li>Support annual audits, tax filings, and required reporting related to payroll, benefits, and retirement plans.</li>
<li>Ensure the Team Playbook and all benefits-related communications remain current, accurate, and aligned with actual offerings.</li>
<li>Serve as a point of contact for team members with benefits and payroll-related questions, escalating complex issues as appropriate.</li>
</ul>
</div><div><p>Talent Acquisition, Onboarding &amp; Team Member Transitions</p>
</div>
<div><ul><li>Develop, facilitate, and implement all phases of the recruitment process, from requisition through hire, ensuring alignment with organizational needs and compliance requirements.</li>
<li>Administer the Applicant Tracking System (ATS) and support full-cycle hiring across the organization, including grant-funded teams.</li>
<li>Collaborate with hiring managers to develop accurate job descriptions, hiring criteria, and recruiting approaches aligned with role requirements and organizational priorities.</li>
<li>Identify and implement effective recruiting methods and sourcing strategies based on role needs, industry standards, and available talent pools.</li>
<li>Manage job postings ensuring timely posting and consistent candidate communications, including dispositioning.</li>
<li>Screen applications and support interview processes, including coordination, participation, and guidance for hiring managers and stakeholders as needed.</li>
<li>Launch and manage background checks and reference checks.</li>
<li>Partner with People &amp; Culture leadership during the offer process, including preparing, negotiating, and disseminating offer letters; coordinating compensation details, start dates, and onboarding readiness.</li>
<li>Coordinate onboarding activities, including new hire orientation logistics, onboarding system setup, and communication with internal partners (IT, Finance, Internal Communications).</li>
<li>Maintain accurate and up-to-date hiring policies, procedures, and guidance for hiring managers; support training and onboarding of ATS users as needed.</li>
<li>Execute team member exit processes, including coordination with IT and Finance, system access removal, exit surveys, and required documentation.</li>
<li>Handle employment-related inquiries from candidates, team members, and managers, escalating complex or sensitive matters as appropriate.</li>
</ul>
</div></div><div><div><p>Operational Support &amp; Reporting</p>
</div>
<div><ul><li>Create, maintain, and audit soft and hard team member files and required documentation.</li>
<li>Ensure annual completion of conflict-of-interest reporting and other required people-related disclosures and statements.</li>
<li>Handle team member-related inquiries from team members and managers, referring sensitive or complex matters to appropriate leadership.</li>
<li>Serve as a flexible, collaborative member of the People &amp; Culture team, supporting cross-functional initiatives, projects, and evolving organizational needs.</li>
</ul>
</div><div><p>Qualifications (Education &amp; Experience)
</p><ul><li>Relevant experience may be considered in lieu of formal education where appropriate.</li></ul>
</div>
<div><ul><li>Bachelor&rsquo;s degree required; human resource management, organizational leadership, business administration, etc.</li>
<li>4-6+ years of progressively responsible experience in people operations, payroll, and benefits administration</li>
<li>Demonstrated experience administering and optimizing HRIS systems (Paycom strongly preferred)</li>
<li>SHRM-CP or SHRM-SCP certification preferred.</li>
</ul>
</div><div><p>Knowledge &amp; Technical Skills</p>
</div>
<div><ul><li>Advanced knowledge of payroll administration, benefits management, and employment law compliance
</li><li>Exceptional attention to detail with a demonstrated ability to ensure accuracy in payroll processing, benefits administration, and data integrity</li>
<li>Strong operational judgment and ability to manage complex, multi-step workflows with precision and consistency</li>
<li>Experience leveraging HR technology, automation, and system functionality to improve efficiency and reduce operational risk</li>
<li>Ability to integrate and optimize people systems to enhance the team member experience</li>
<li>Strong analytical skills with the ability to audit, reconcile, and resolve discrepancies</li>
<li>Ability to work independently while collaborating cross-functionally with Finance and external technology partners</li>
<li>High degree of confidentiality, integrity, and professionalism</li></ul></div></div><div><br>
<p>
</p></div><p></p><div><p><b>Position Leader: </b>Vice President of People &amp; Culture
</p><p><b>Position Leads: </b>N/A</p>
<p><b>
FLSA Status:</b> Exempt, Full-Time
</p><p><b>Salary Range</b>: Upper 60&rsquo;s to Mid 70&rsquo;s
</p><p><b>Benefits:</b> Complete Benefits Package Available</p>
<p><b>
Reviewed:</b> March 2026</p><p></p><div><br>
</div>
<p></p><div><p>Equal Opportunity Employer</p>
</div>
<div><p>United Way of Central Indiana (UWCI) is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. All qualified applicants will receive consideration for employment.</p>
</div>
<div><p>To apply, please visit uwci.org/careers.</p>
</div>
<div><p>This position description is intended to describe the general nature and level of work performed and is not a contract of employment. Employment with UWCI is at-will and may be terminated at any time, with or without cause or notice, subject to applicable law. UWCI reserves the right to modify, interpret, or apply this position description as needed and to assign additional duties as appropriate.</p></div></div></div></div><div><p><br>
</p></div><br>
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Applicant Tracking Software by ExactHire: rdw054zn39gvpn8j6139</div>

Senior Manager of People Operations

Community Health Network

<div><div><div><div>Category</div>
<div>Advanced Practice Providers</div>
</div><div><div>Department</div>
<div>Onsite AMPG</div>
</div><div><div>Schedule</div>
<div>Part-time</div>
</div><div><div>Facility</div>
<div>Community Physician Network Indianapolis Northside</div>
<div><div><div>1</div><br>
<div>Indianapolis</div>, <div>IN</div> <div>46256</div><br>
<div>United States</div></div></div>
</div><div><div>Shift</div>
<div>Day Job</div>
</div><div><div>Hours</div>
<div>Monday, Tuesday and Thursday 7-4</div><br>
</div></div><div><div><p><b>Job Location</b></p><p>
Exceptional care, simply delivered, is what sets Community Health Network apart and what makes us a leading not-for-profit, provider-led, multi-specialty healthcare destination in central Indiana. We are seeking an Advanced Practice Provider to join one of the nation&rsquo;s most integrated healthcare systems, with over 1,300 providers in Indianapolis, IN. This advanced practice provider will be focused on the well-being of Onsite employees and their beneficiaries, at AMPG (6925 South Harding, Indianapolis, IN 46217).</p><p><b><br>
Highlights</b></p><p>
Community Health Network has an excellent opportunity for an experienced, family medicine certified advanced practice provider to practice in an Employer Health Onsite primary care role. Minimum two years of experience as an advanced practice provider is required.</p><p></p><ul><li><p><br>
No holidays</p></li><li><p>
Electronic Medical Record (EPIC)</p></li><li><p>
Competitive compensation</p></li></ul><p></p><p><b><br>
Job Duties</b></p><p></p><ul><li><p><br>
Routine check-ups and preventive care</p></li><li><p>
Diagnosis and treatment of illness or injury</p></li><li><p>
Managing chronic or complex health conditions</p></li><li><p>
Medication management</p></li><li><p>
Referral to specialists for more serious conditions</p></li></ul><p></p><p><b><br>
Education</b></p><ul><li><p>
Educational background consistent with requirements for licensure and certification with the State of Indiana</p></li></ul><p></p><p><b><br>
About Us</b></p><p>
Headquartered in Indianapolis, Community Health Network has been deeply committed to the communities it serves since opening its first hospital, Community Hospital East, in 1956. Now with more than 16,000 caregivers and 200 sites of care, Community Health Network puts patients first while offering a full continuum of healthcare services, world-class innovations and a new focus on population health management. We are guided by a simple mission: &ldquo;Deeply committed to the communities we serve, we enhance health and well-being.&rdquo; Our organization&rsquo;s values are represented by the acronym PRIIDE: Patients First, Relationships, Integrity, Inclusion, Diversity, Excellence. These values drive the work we do every day and the attitude we bring to every task.</p><p></p><p><b><br>
For more information, contact:</b></p><p>
Katie Davis, Senior Provider Recruiter</p><p>
Email: KRDavis@ecommunity.com</p></div>
<p><b>Why Community?
</b></p><p>At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.</p></div></div><p></p>

Advanced Practice Provider - AMPG Onsite Clinic

KSM (Katz, Sapper & Miller)

<div>
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  <strong>
   <u>
    Job Description:
   </u>
  </strong>
 </p>
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  <br/>
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 <p>
  We&rsquo;re KSM, one of the top 50 largest independent advisory, tax, and audit firms in the United States. But more than our size, it&rsquo;s our people and culture that set us apart. We believe great things happen when people are supported, challenged, and given the freedom to do their very best work. That&rsquo;s why we&rsquo;ve built a workplace where your career and personal life can thrive together &ndash; where you have the flexibility to manage your time, the resources to grow, and a team that genuinely cares about your success.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;ve been employee-owned since 2001, giving every team member a stake in our collective success. This ownership mentality fosters a culture of collaboration, curiosity, and excellence &ndash; where new ideas are welcomed, different perspectives are valued, and you&rsquo;re encouraged to explore what excites you most. Whether you&rsquo;re expanding your skills, tackling new challenges, or making an impact beyond the office, we provide the resources and support to help you grow in the direction that&rsquo;s right for you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At KSM, your contributions matter &ndash; not just to the firm, but to your colleagues, clients, and the communities we serve across the U.S. If you&rsquo;re looking for a place where you can do meaningful work, build lasting relationships, and grow in ways that align with what&rsquo;s most important to you, we&rsquo;d love to meet you.
 </p>
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  <br/>
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  <strong>
   Position Summary
  </strong>
 </p>
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  <br/>
 </p>
 <p>
  KSM&rsquo;s Marketing &amp; Growth team is responsible for developing and executing comprehensive marketing strategies that drive brand visibility, generate leads, and support business development efforts across assigned industries and service lines. The marketing &amp; growth associate plays a key supporting role in bringing these strategies to life. This position is ideal for an early-career professional and offers hands-on experience in multiple facets of marketing, from campaign coordination and content creation to events and client engagement initiatives that support the firm&rsquo;s overall growth goals.
 </p>
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  <br/>
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  <strong>
   NOTE: This is a content-heavy role requiring strong professional writing skills and exceptional attention to detail. The associate will contribute significantly to the development and refinement of written marketing materials across multiple platforms. Candidates must demonstrate strong writing proficiency and careful attention to detail throughout the application process.
  </strong>
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  <strong>
   Responsibilities
  </strong>
 </p>
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  <br/>
 </p>
 <ul>
  <li>
   Serve as a contributor to written marketing content, including thought leadership pieces, website copy, email communications, social media posts, and other growth marketing-related materials
  </li>
  <li>
   Draft, edit, and proofread written communications to ensure clarity, consistency, accuracy, and alignment with KSM&rsquo;s brand voice
  </li>
  <li>
   Assist in the development and implementation of marketing and growth programs that align with industry and/or service line goals and objectives
  </li>
  <li>
   Support collaboration with internal teams and/or outsourced marketing resources to deliver high-quality content, creative assets, web updates, digital marketing, proposals and sales enablement tools, and communications that support growth strategies
  </li>
  <li>
   Help coordinate campaign execution across multiple channels to generate leads or enhance brand presence, monitoring progress and assisting with performance tracking and reporting
  </li>
  <li>
   Provide support in managing sponsorships and relationships with key associations, including scheduling, coordination, and tracking ROI to inform future recommendations
  </li>
  <li>
   Assist in planning and executing both in-person and virtual events, including association-sponsored and firm-hosted events, by coordinating logistics, materials, registration, and follow-up activities
  </li>
  <li>
   Conduct research on industries, clients, competitors, and market trends to support marketing and business development initiatives
  </li>
  <li>
   Partner with the marketing &amp; growth advisor to prepare reports, presentations, and summaries that highlight campaign outcomes, event metrics, and recommendations for improvement
  </li>
 </ul>
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  <br/>
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  <strong>
   Requirements/Qualifications
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 <ul>
  <li>
   1-3 years of marketing and/or business development support experience, preferably within professional services or B2B environments
  </li>
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   Bachelor&rsquo;s degree in marketing, communications, journalism, business, or a related field
  </li>
  <li>
   Demonstrated professional writing experience required (marketing, communications, journalism, or similar)
  </li>
  <li>
   Exceptional written communication skills with strong command of grammar, tone, and structure
  </li>
  <li>
   Proven ability to self-edit and maintain a high level of accuracy and attention to detail in written work
  </li>
  <li>
   Writing samples required for consideration
  </li>
  <li>
   Excellent project management experience with the ability to juggle multiple projects at a time
  </li>
  <li>
   Ability to work in a demanding, deadline-driven environment
  </li>
  <li>
   Flexibility and adaptability
  </li>
  <li>
   Forward-thinking and open to leveraging digital and AI tools (e.g., ChatGPT) to enhance efficiency and quality
  </li>
  <li>
   Familiarity with design tools (e.g., Adobe InDesign, Adobe Photoshop) a plus
  </li>
  <li>
   Ability to work extended hours as needed
  </li>
 </ul>
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  <br/>
 </p>
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 </p>
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  <em>
   We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, sex, sexual orientation, gender identity, disability, genetic information, national origin, race, religion, veteran status, or any other protected category.
  </em>
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  <em>
   KSM only accepts resumes directly submitted by a candidate and referrals submitted by current KSM employees. Unsolicited resumes or candidate profiles sent by staffing agencies and fee-based referral services will not be considered outside of a signed KSM vendor contract. KSM will not pay a fee to recruiters or agencies that do not have a signed KSM vendor contract.
  </em>
 </p>
</div>


Marketing & Growth Associate (Content Writer)

Indiana University

<p></p><div><div><div><div><div><div><div>The Indiana University (IU) School of Science and the Luddy School of Informatics, Computing, and Engineering at IU Indianapolis invite applications for a tenured Associate or Full Professor position whose research operates at the intersection of biology and biomedical engineering.<br>
</div><div>This position is a strategic joint hire aligned with the Convergent Bioscience and Technology Institute (CBATI) and is intended to strengthen and expand interdisciplinary research capacity across biology, biomedical engineering, and translational biosciences.<br>
</div><div><b>Strategic Research Areas of Interest</b></div><div>
Priority consideration will be given to candidates whose research programs align with one or more of the following areas:<br>
<ul><li>Bacterial pathogenesis and antibiotic resistance, including microbiology, immune engineering, and host&ndash;pathogen interactions</li><li>Biohybrid and bioinspired materials and biological&ndash;synthetic interfaces</li><li>Bio-machining, bio-manufacturing, and biofabrication, including bioprinting and scalable living systems</li><li>Regenerative biology and regenerative medicine with translational relevance</li></ul><br>
</div><div><b>
Role within the Convergent Bioscience and Technology Institute (</b><b>CBATI</b><b>)</b></div><div>
The Convergent Bioscience and Technology Institute (CBATI) drives interdisciplinary bioscience and technology research and collaboration with industry partners in pursuit of discoveries ranging from wearable and implantable medical devices and sensors to the advanced detection of biomarkers and AI-enabled drug discovery and delivery. With a goal of quickly delivering IU health and sciences innovations from the bench to bedside, the institute will aim to stimulate substantial growth in the disclosure and licensing of inventions, discoveries and innovations, as well as industry partnerships and IU-launched startup companies.<br>
</div><div>This position is affiliated with the Convergent Bioscience and Technology Institute (CBATI), IU Indianapolis&rsquo; institute dedicated to advancing convergent bioscience and technology research. Faculty affiliated with CBATI are expected to participate actively in interdisciplinary research efforts and collaborative proposal development.<br>
</div><div>IU has also recently broken ground on the <b>Launch Accelerator for Biosciences (IU </b><b>LAB</b><b>)</b> &ndash; a first-of-its kind academic-industry initiative to harness Indiana&rsquo;s extensive resources in bioscience discovery, leading to significant advancements in human health. Supported by a $138 million Lilly Endowment Inc. grant, IU LAB acts as the hub between industry and academia, positioning Indiana and the greater Indianapolis region as an international leader for biosciences research and innovation. IU LAB is expected to open in the 16 Tech Innovation District in 2027.<br>
</div><div>The successful candidate will have opportunities to contribute to shaping collaborative research themes, support interdisciplinary training and mentoring, and engage with translational and industry-facing initiatives through CBATI and IU LAB, consistent with their interests and experience.<br>
</div><div><b>Application Process</b><br>
<b>Open until filled.</b><br>
</div><div>Application materials include:</div><ul>
<li>Curriculum Vitae</li>
<li>Cover Letter</li>
<li>Statement of Research</li>
<li>Statement of Teaching</li>
<li>List of References</li></ul><p></p><div><br>
</div><div>
<b>About the </b><b>Indiana University Luddy School of Informatics, Computing and Engineering &ndash; Indianapolis</b><br>
The Indiana University Luddy School of Informatics, Computing and Engineering is the first completely new school in the United States devoted exclusively to Informatics and a range of its subdisciplines. With its formative national role in creating the nation&rsquo;s largest Informatics Program on the Bloomington and Indianapolis campuses, the school is the broadest and one of the largest information/computing schools in the U.S. At IU Indianapolis, the school also has strong ties with the health and life sciences in the areas of health data exchange, clinical decision support, consumer health informatics, integrated health information systems, and interactive health information technologies. The school provides state-of-the-art facilities including fully equipped classrooms, media and gaming labs, human&ndash;computer interaction research labs, usability and mobile development labs, ample research facilities, and studios for sound design and interactive media production. Access to advanced, high-resolution wall-sized displays and virtual environments are also available within the Informatics and Communications Technology Complex. The school has formed key research partnerships with the IU School of Medicine and the Regenstrief Institute, an internationally recognized medical informatics research center. The school also enjoys collaborations with the Roudebush VA Medical Center, IU Health (one of the largest health care organizations in the Midwest), the IU Schools of Nursing, Public Health, Health and Human Sciences, and School of Science. Luddy School faculty have access to state-of-the art computing resources. IU&rsquo;s Quartz supercomputer, Big Red 200 is among the world&rsquo;s fastest research supercomputers. Owned and operated solely by IU, these high-performance resources are designed to accelerate discovery in a wide variety of fields, including biomedicine, biotechnology, health care, and enable effective analysis of large, complex biomedical data sets (i.e., big data).<br>
</div><div><b>About the </b><b>Indiana University School of Science</b><br>
The School of Science is home to six departments and two interdisciplinary academic programs that serve over 2000 students. Each of the six departments hosts thriving PhD and research programs. The Department of Biology has 25 full-time faculty members, over 750 undergraduate majors, and approximately 60 graduate students enrolled in Ph.D. and M.S. programs. The Department of Biology has a strong record of externally funded research, well-equipped research laboratories and several core facilities. With an extensive hospital system and the IU School of Medicine, IU Indianapolis is home to a large and vibrant community of researchers and collaborators in all areas of biomedical science. Consistent with our health and life science focus, many faculty in the department have strong connections with the IU School of Medicine (<b>Indiana University School of Medicine (iu.edu)</b>) on the same campus, and pursue strong, externally funded, programmatic research.<br>
</div><div><b>About </b><b>Indiana University Indianapolis</b><br>
The IU Indianapolis campus, with over 21,000 students, is located adjacent to downtown Indianapolis. IU Indianapolis is the health and life science campus of Indiana University, the focal point of health profession education in the State of Indiana. IU Indianapolis offers a full range of academic programs, and is an academic leader in the development and use of information technology. IU Indianapolis shares a campus with the Indiana University School of Medicine, the largest medical school in the US. IU Indianapolis is an eight-time recipient of the Higher Education Excellence in Diversity Award by Insight into Diversity. IU Indianapolis is a campus renowned for service learning, civic engagement, and health sciences research.<br>
</div><div><b>About Indianapolis</b><br>
Indianapolis is the nation&rsquo;s 16th largest city, the capital of Indiana, home to the Indianapolis Motor Speedway, the NCAA, the Indianapolis Colts and Indiana Pacers, Indiana Repertory Theatre, Indianapolis Symphony, Indianapolis Ballet, Indianapolis Museum of Art, Indianapolis Zoo and one of the country&rsquo;s most livable big cities.<br>
</div><div>Indiana is entering a new era of dynamic growth led by the biosciences, manufacturing, artificial intelligence, healthcare and hospitality industries. Just last year, Indiana&rsquo;s biosciences sector generated over $99 billion in economic activity, while its hospitality industry welcomed 30 million visitors who contributed $5.8 billion of economic impact. Indianapolis is a significant biotech hub, anchored by global giants like Eli Lilly and Roche, alongside numerous other major players like Elanco, AstraZeneca, Merck, and Sanofi, plus specialized firms such as Zimmer Biomet, INCOG BioPharma, Genezen Labs, and Beckman Coulter, making it a strong center for pharmaceuticals, diagnostics, and life sciences.<br>
</div><div>To learn more about Indianapolis, see any of the following websites:</div><ul>
<li><b>IndyParks</b>, with over 150 parks in and around the city</li>
<li><b>Local Government &amp; Neighborhoods</b></li>
<li><b>Downtown Indianapolis</b></li>
<li><b>Tourism</b></li>
<li>Indianapolis Monthly&rsquo;s <b>&ldquo;Best of Indy&rdquo;</b>
</li><li><b>Carmel, Indiana</b>, rated the #1 Best Place to Live in the U.S.<br>
</li>
</ul></div></div><br>
<div><div><b>Basic Qualifications</b></div>
<div><div><b>Basic Qualifications</b></div><ul>
<li>Ph.D. or equivalent terminal degree in Biology, Biomedical Engineering, Bioengineering, Biotechnology, or a closely related discipline</li>
<li>Appointment at the tenured Associate or Full Professor level at time of hire</li>
<li>Demonstrated ability to sustain an externally funded research program</li>
<li>Evidence of effective teaching and mentoring.</li>
</ul></div>
</div><br>
<div><div><b>Department Contact for Questions</b></div>
<div>Jeff Hostetler, HR Business Partner, jehostet@iu.edu.</div>
</div><br>
<div><div><b>Additional Qualifications</b></div>
</div><br>
<div></div><div><div><b>Salary and Rank</b></div>
</div><br>
<div></div><div><div><b>Special Instructions</b></div>
</div><br>
<div></div><div><div><b>For Best Consideration Date</b></div>
</div><br>
<div></div><div><div><b>Expected Start Date</b></div> <div>08/01/2026</div>
</div><br>
<div><div><b>Posting Number</b></div> <div>IU-101454-2026</div></div></div></div></div></div>

Associate or Full Professor in Convergent Biology and Biomedical Engineering

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