hr officer

procurement officer

purchasing officer

airline booking agent

dispatch officer

air ticketing officer

Areej Hospitality Company

Job Summary:We are seeking a dedicated and knowledgeable Travel Reservation Agent to join our team. The ideal candidate will have experience in handling domestic and international ticketing inquiries, providing excellent customer service, and possessing proficiency in various Computer Reservation Systems (CRS). As a Travel Reservation Agent, you will play a pivotal role in assisting customers with their travel needs, ensuring their bookings are accurate, and providing valuable information regarding airline tickets and travel insurances.Roles and Responsibilities:&middot; Handle domestic and international ticketing inquiries and reservations.&middot; Provide assistance to customers via phone/email/walk-ins/corporates/in-house inquiries regarding airline tickets and travel insurances.&middot; Suggest seat assignments and answer inquiries about flight schedules and fares for one-way, return, and connecting flight journeys.&middot; Manage the front desk to attend to walk-in customers.&middot; Issue group tickets efficiently and accurately.&middot; Perform cancellations, refunds, and changes in reservations as required by the customer, adhering to company policies.&middot; Verify reservations by phone and ensure accuracy of fares.&middot; Inform customers about any flight reschedules, delays, reporting times, or other relevant updates.&middot; Promote and sell travel insurance products to customers.&middot; Educate customers about the refund policy of tickets, including no-show, canceled bookings, or fare differences.CRS Knowledge:ABACUS:Proficient in Abacus automated ticketing.Skilled in using masks for fare editing.Deep knowledge of re-issuing tickets.Competence in hotel booking within the Abacus system.GALILEO:Familiarity with Galileo's basic functionality and documentation.Ability to re-issue Galileo global fares and tickets.Knowledge of Galileo's features for efficient ticketing.AMADEUS:Proficiency in Amadeus reservation and automated ticketing.Deep knowledge of re-issuing tickets within the Amadeus system.Competence in utilizing Amadeus for various travel-related tasks.SABRE:Proficiency in Sabre reservation and automated ticketing.Knowledge of re-issuing tickets using the Sabre system.Competence in utilizing Sabre for reservations and ticketing processes.Qualifications:&middot; Previous experience as a Travel Reservation Agent or in a similar role is preferred.&middot; Excellent customer service skills and a strong commitment to customer satisfaction.&middot; Knowledge of domestic and international travel regulations and policies.&middot; Strong communication and interpersonal skills.&middot; Attention to detail and accuracy in ticketing and reservation processes.&middot; Ability to adapt to different CRS platforms and software.&middot; Problem-solving abilities to handle customer inquiries and issues effectively.&middot; High school diploma or equivalent; additional travel-related certifications are a plus.Job Type: PermanentPay: RO200.000 - RO350.000 per monthWork Location: In person

Air Ticketing Officer

Aeropoint Aviation Services LLC

Job Title: Airline Booking Agent / Travel Consultant / Ticketing AgentAbout the RoleWe are looking for a detail-oriented and customer-focused Airline Booking Agent to join our growing travel and aviation services team in Muscat. This role is ideal for someone who enjoys helping customers plan and book flights, providing excellent service, and working in a fast-paced travel environment.You will handle flight reservations, ticketing, and travel inquiries while ensuring a smooth and professional booking experience for customers.Why This Job is Attractive<ul><li>High-demand travel and aviation industry role</li><li>Opportunity to work with international airline systems</li><li>Customer-facing role with communication-based career growth</li><li>Dynamic, fast-paced environment with real skill development</li><li>Stable and structured office-based position in Muscat</li></ul>Key Responsibilities<ul><li>Assist customers with flight bookings, reservations, and ticketing</li><li>Use airline reservation systems (GDS or booking platforms)</li><li>Provide accurate fare information, schedules, and travel options</li><li>Handle changes, cancellations, and rebooking requests</li><li>Respond to customer inquiries via phone, email, or chat</li><li>Ensure all bookings comply with airline policies and procedures</li><li>Maintain accurate records of reservations and transactions</li><li>Deliver excellent customer service at all times</li></ul>Requirements<ul><li>Previous experience in travel, tourism, or customer service preferred</li><li>Knowledge of airline booking systems is an advantage (training may be provided)</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Good attention to detail and accuracy in data entry</li><li>Ability to work in a fast-paced environment</li><li>Basic computer skills and willingness to learn systems</li></ul>Why Work With Us<ul><li>Career growth in the aviation and travel industry</li><li>Training provided on booking systems and processes</li><li>Supportive and professional team environment</li><li>Exposure to international travel operations</li><li>Stable long-term employment opportunity in Muscat</li></ul>How to ApplyIf you are passionate about travel, customer service, and aviation operations, apply now and start your career in the airline booking industry.Pay: RO650.000 - RO1,000.000 per monthWork Location: In person

Airline Booking Agent

Al Wajib Digitals

We are seeking a professional IT Helpdesk / First‑Line Support Technician to provide prompt, customer‑focused technical assistance across our Muscat operations. The successful candidate will be the primary point of contact for users, responsible for incident resolution, escalation and maintaining service quality in line with SLAs.Principal responsibilities<ul><li>Serve as first point of contact for technical incidents via phone, email and ticketing system; log, triage and resolve or escalate incidents promptly.</li><li>Troubleshoot desktop and laptop hardware, Windows (10/11) and macOS issues, printers, Office 365/Microsoft 365 applications, basic networking (DHCP, DNS, TCP/IP) and VPN connectivity.</li><li>Manage user account lifecycle in Active Directory/Azure AD (provisioning, password resets, group membership).</li><li>Deploy, image and configure workstations and peripherals; maintain asset inventory and update lifecycle records.</li><li>Apply routine patching and endpoint security measures (antivirus, disk encryption, MFA); assist with user onboarding and offboarding.</li><li>Use remote‑support tools to assist distributed users and document all actions in the ticketing system (ServiceNow, Zendesk or equivalent).</li><li>Produce and maintain clear knowledgebase articles, user guides and runbooks to reduce repeat incidents.</li><li>Escalate complex issues to second‑line/engineering teams with comprehensive diagnostics and handover notes; follow through to resolution.</li><li>Participate in scheduled rollouts, hardware refreshes and after‑hours on‑call rotation as required.</li></ul>Required qualifications and skills<ul><li>1&ndash;3 years&rsquo; experience in IT helpdesk, first‑line support or equivalent.</li><li>Strong troubleshooting skills for Windows desktop environments; macOS experience a plus.</li><li>Practical knowledge of Active Directory/Azure AD, Microsoft 365, VPNs, printers and basic networking concepts.</li><li>Familiarity with ticketing systems and remote‑support tools.</li><li>Customer‑oriented with excellent verbal and written communication skills in English; Arabic advantageous.</li><li>Strong organisational skills, attention to detail and ability to prioritise under pressure.</li><li>CompTIA A+, Microsoft Modern Desktop or equivalent certifications preferred but not mandatory.</li><li>Legal right to work in Oman and ability to travel to Muscat sites as required.</li></ul>What we offer<ul><li>Competitive Oman‑market salary and benefits.</li><li>Training and certification support; clear progression to senior support or systems roles.</li><li>Collaborative team environment, modern tools and opportunity to lead local IT initiatives.</li></ul>Job Types: Full-time, PermanentPay: RO24.500 - RO55.200 per hourWork Location: On the road

IT helpdesk/first‑line support

Spiral Dunes Telecommunication

About the role Coordinate and prioritize incoming IT support requests, dispatch technicians, and ensure timely resolution while maintaining clear communication with users and technical teams.Key responsibilities<ul><li>Monitor incoming requests via phone, email, ticketing system, and chat; log and categorize incidents and service requests.</li><li>Triage and prioritize tickets based on impact and urgency; assign to appropriate technicians or teams.</li><li>Dispatch on-site and remote technicians, track job progress, and ensure SLAs are met.</li><li>Maintain accurate ticket records, update statuses, and communicate estimated timelines to users.</li><li>Coordinate escalations to 2nd/3rd line support and specialist teams; follow up until resolution.</li><li>Manage daily technician schedules, job assignments, and workload balancing.</li><li>Maintain and update incident and call logs, shift handover notes, and on-call rosters.</li><li>Provide basic remote troubleshooting (password resets, account unlocks, printer queue clears) when applicable.</li><li>Communicate planned outages, maintenance windows, and service interruptions to affected users.</li><li>Support asset booking, spare parts requests, and coordination for on-site visits.</li><li>Produce daily/weekly reports on ticket volumes, SLA compliance, and resource utilization.</li><li>Contribute to improving dispatch processes, runbooks, and knowledge base articles.</li></ul>Qualifications<ul><li>Diploma or degree in IT, Business Administration, or related field; or relevant experience.</li><li>0&ndash;3 years experience in IT service desk, dispatch, call center, or logistics coordination.</li><li>Familiarity with ITSM/ticketing tools (ServiceNow, Jira Service Desk, Zendesk, or similar).</li><li>Basic IT knowledge: user account management, workstation support, printers, and common business applications.</li><li>Strong organisational and multitasking skills; ability to prioritise under pressure.</li><li>Excellent communication and customer-service skills in English; Arabic is a plus.</li><li>Comfortable using phone systems, chat platforms, and email; punctual and reliable.</li><li>Ability to work shifts, including evenings or on-call rotations as required.</li></ul>Preferred (not required)<ul><li>ITIL Foundation certification or customer service training.</li><li>Experience coordinating field technicians or managing schedules.</li><li>Familiarity with basic remote support tools (TeamViewer, AnyDesk, Microsoft Remote Desktop).</li></ul>What we offer<ul><li>Competitive Oman-market salary and benefits.</li><li>Training and opportunities to progress to Service Desk Team Lead or IT Operations roles.</li><li>Supportive team environment and modern tools.</li></ul>Job Type: Full-timePay: RO19.200 - RO30.150 per hourExpected hours: 40 per weekWork Location: In person

Service Desk Dispatcher

Green Umbrella Recruitment

<div><h3 class="jobSectionHeader">Job Information</h3>
<ul><div>Date Opened
<div>03/31/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Work Experience
<div>Minimum of 4&ndash;6 years of experience in an IT support role
</div></div><div>Job Opening Status
<div>Open
</div></div><div>Industry
<div>IT Services
</div></div><div>City
<div>Muscat
</div></div><div>State/Province
<div>Masqat
</div></div><div>Country
<div>Sultanate of Oman
</div></div><div>Zip/Postal Code
<div>0000</div></div></ul></div>
 <div><div>MAIN TASKS: 
</div><ul><li>
Provide comprehensive technical support for hardware, software, &amp; communication tools to all office &amp; field staff. 
</li><li>
Manage the full lifecycle of user accounts, including onboarding, offboarding, and access permissions. 
</li><li>
Monitor security logs and alerts to identify, investigate, and mitigate potential cybersecurity threats 
</li><li>
Deploy and maintain endpoint protection tools, such as antivirus, EDR, and disk encryption. 
</li><li>
Manage and troubleshoot local area network (LAN) and wireless connectivity within the office environment. 
</li><li>
Assist in the implementation and enforcement of corporate IT security policies and procedures. 
</li><li>
Conduct regular vulnerability scans and coordinate the patching of workstations and office software. 
</li><li>
Maintain an accurate inventory of all IT assets, including laptops, mobile devices, and peripherals. 
</li><li>
Deliver basic cybersecurity awareness training to employees to reduce the risk of phishing and social engineering. 
</li><li>
Support the Systems &amp; Cloud Administrator in maintaining office-based backup solutions and recovery tests. 
</li><li>
Document all support requests and technical resolutions within the company&rsquo;s ticketing system.</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><div><div> 
</div><div>
QUALIFICATIONS: 
</div><ul><li>
 Proven ability to troubleshoot Windows environments and Microsoft 365 applications. 
</li><li>
Hands-on experience with firewall management and VPN configuration for secure remote access. 
</li><li>
Solid understanding of networking protocols, including TCP/IP, DNS, and DHCP. 
</li><li>
Familiarity with security frameworks (such as NIST or ISO 27001) as applied to corporate IT. 
</li><li>
Ability to communicate technical concepts clearly to non-technical staff. 
</li><li>
Experience using ticketing systems and remote monitoring (RMM) tools. 
</li><li>
Strong analytical mindset with a focus on proactive problem-solving. 
</li><li>
Must be Oman resident 
</li></ul><div>
EDUCATIONAL: 
</div><ul><li>
 Bachelor&rsquo;s degree in computer science, Information Technology, Cybersecurity, or a closely related field. 
</li></ul><div>
EXPERIENCE: 
</div><ul><li>
 Minimum of 4&ndash;6 years of experience in an IT support role, with at least 1&ndash;2 years specifically focused on or involving junior-level cybersecurity responsibilities. 
</li></ul><div>
Experience working within a structured ICT department (ideally in a utility or service-oriented sector) is an advantage. 
</div><div>
Job Purpose The IT Support &amp; Security Specialist serves as the primary guardian of the company&rsquo;s digital workplace, ensuring that end-users remain productive while the corporate network and data remain secure. This role balances responsive technical troubleshooting with proactive security monitoring, bridging the gap between daily hardware/software support and the implementation of essential cybersecurity protocols.</div></div></div><div></div>

IT Support & Security Specialist

Decoding IT Solution

Job Summary:We are looking for a skilled and proactive L2 Technical Support Engineer to join our IT team. The ideal candidate should have strong hands-on experience in desktop support, Microsoft 365, Outlook, Active Directory, and troubleshooting various software-related issues. You will be responsible for handling escalated technical issues, ensuring smooth IT operations, and providing timely resolutions.Key Responsibilities:<ul><li>Provide Level 2 technical support for hardware, software, and network-related issues.</li><li>Troubleshoot and resolve desktop/laptop issues, including OS, drivers, and applications.</li><li>Manage and support Microsoft 365 services (Exchange Online, Teams, OneDrive, etc.).</li><li>Handle Outlook configuration, troubleshooting, and email-related issues.</li><li>Administer and manage Active Directory (user accounts, groups, permissions, password resets).</li><li>Diagnose and resolve software-related issues across multiple platforms.</li><li>Support installation, configuration, and maintenance of IT systems and applications.</li><li>Escalate complex issues to L3 teams when required.</li><li>Maintain proper documentation of incidents, solutions, and processes.</li><li>Ensure adherence to SLA and IT policies.</li></ul>Required Skills &amp; Qualifications:<ul><li>Strong knowledge of Desktop Support (Windows OS, hardware troubleshooting)</li><li>Hands-on experience with Microsoft 365 &amp; Outlook</li><li>Good understanding of Active Directory (User &amp; Group Management)</li><li>Experience in software installation, troubleshooting, and support</li><li>Familiarity with ticketing tools (ServiceNow, Jira, etc.)</li><li>Basic knowledge of networking concepts (LAN/WAN, VPN)</li><li>Excellent problem-solving and communication skills</li></ul>Job Type: PermanentPay: RO350.000 - RO400.000 per monthAbility to commute/relocate:<ul><li>Muscat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Current CTC</li><li>Expected CTC</li><li>Notice Period</li></ul>Work Location: In person

Technical Support Engineer – L2

Wizz Air

<div>
 
 📍
 
 Base/Job Location:
 
 London Luton or London Gatwick (United Kingdom)
 
 
 🔧
 
 License:
 
 UK CAA ATPL Required
 
 
 🌍
 
 AOC:
 
 Wizz Air United Kingdom
 
 
 
 
 
 For those who may now be thinking about the
 
 next chapter closer to home
 
 , Wizz Air UK is expanding and welcoming
 
 experienced Direct Entry Captains
 
 to join our growing team in the United Kingdom.
 
 
 
 
 
 This opportunity is
 
 based in the UK
 
 , with positions available at
 
 London Gatwick or London Luton
 
 .
 
 
 
 
 
 If you are currently flying abroad and considering returning to the UK, we would be delighted to start the conversation.
 
 
 
 
 
 
 Why Wizz Air UK?
 
 
 
 Wizz Air is one of Europe&rsquo;s fastest-growing low-cost airlines, operating a modern Airbus A320 family fleet on over 800 routes across nearly 200 destinations in 50+ countries.
 
 
 Our UK operation continues to grow, offering pilots:
 
 <ul>
 <li>
 A modern Airbus fleet
 </li>
 <li>
 Strong long-term career opportunities
 </li>
 <li>
 Competitive earnings potential
 </li>
 <li>
 Flexible roster options supporting work-life balance
 </li>
 </ul>
 
 
 
 
 ✅ Eligibility
 
 
 For Type-Rated Captains (A320)
 
 <ul>
 <li>
 UK CAA ATPL
 </li>
 <li>
 Unrestricted right to live and work in the United Kingdom
 </li>
 <li>
 Minimum
 
 3,500 factorized hours
 
 *
 </li>
 <li>
 Valid IR on Airbus A320
 </li>
 <li>
 
 1,000 hours total as Commander on A320
 
 </li>
 <li>
 
 500 PIC hours on A320 family
 
 </li>
 <li>
 Preferably flown
 
 300 hours in the last 12 months
 
 *
 </li>
 </ul>
 
 For Non-Type Rated Captains
 
 <ul>
 <li>
 UK CAA ATPL
 </li>
 <li>
 Unrestricted right to live and work in the United Kingdom
 </li>
 <li>
 Minimum
 
 3,500 factorized hours
 
 *
 </li>
 <li>
 Valid IR on any type
 </li>
 <li>
 
 1,500 hours on CS25 turbojet (MTOM &gt; 50,000 kg)
 
 </li>
 <li>
 
 1,000 hours as Commander on MTOM &gt; 50,000 kg aircraft
 
 </li>
 <li>
 Preferably flown within the
 
 last 6 months
 
 *
 </li>
 </ul>
 
 *Factorized flying hours apply.
 
 
 **Simulator/PICUS hours not included.
 
 
 ***Additional training may apply if recency requirements are not met.
 
 
 
 
 
 💼 What We Offer
 
 <ul>
 <li>
 Competitive salary with bonus for every
 
 1,000 flight hours
 
 </li>
 <li>
 
 Indefinite and secure employment contract
 
 </li>
 <li>
 Opportunities for career development (Instructor, LTC, Management Pilot roles)
 </li>
 <li>
 Industry-leading training
 </li>
 <li>
 Travel benefits across the Wizz Air network
 </li>
 <li>
 Loss of license, travel and life insurance
 </li>
 <li>
 Young, sustainable Airbus A320 family fleet
 </li>
 <li>
 
 Flexible or fixed roster options
 
 supporting work-life balance
 </li>
 </ul>
 
 
 
 
 📄 Application Checklist
 
 
 Please prepare the following documents:
 
 <ul>
 <li>
 CV / Resume
 </li>
 <li>
 Optional cover letter
 </li>
 <li>
 Passport copy
 </li>
 <li>
 UK CAA ATPL
 </li>
 <li>
 Class 1 Medical
 </li>
 <li>
 Pilot logbook details
 </li>
 </ul>
 
 
 
 
 🖥️ Use
 
 Google Chrome
 
 for the best application experience.
 
 
 ✈️ Considering your next step closer to home?
 
 
 
 
 
 If you are an experienced Captain flying internationally and exploring opportunities in the United Kingdom, we would be happy to hear from you.
 
 
 
 
 
 
 Apply today and become part of the WIZZ family.
 
 
 
 #WizzAir #DirectEntryCaptain #AviationJobs #PilotJobs #UKCAA #A320Captain #LondonGatwick #LondonLuton #FlightDeckCareers #AviationOpportunity
 
</div>

Captains – Join Wizz Air UK in London (UK CAA ATPL)

Explore 71+ Air ticketing officer in Oman this May. Find roles across top companies and apply now to boost your career.