aviation sales account manager Jobs in Istanbul

aviation sales account manager

customer service coordinator Jobs in Istanbul

customer service coordinator

customer services specialist Jobs in Istanbul

customer services specialist

e-commerce account manager, Jobs in Istanbul

e-commerce account manager,

fba specialist

airfreight customer implementation specialist

<div><p><b>Job Responsibilities:</b></p><br>
<ul><li>Develop and drive the customer focused technology strategy for MEA along with business unit leaders in the region and countries</li>
<li>Lead and coordinate target initiatives and functionalities to implement step-changes to boost our sales and productivity by speedy and high-quality integration and ramp up core digital projects identified</li>
<li>Manage external and internal senior stakeholders such as the management, business and engineering teams to ensure maximum alignment</li>
<li>Develop roadmaps outlining workable paths against clearly defined success criteria and execute the project management journey in order to improve customer experience, user experience and cost</li>
<li>Deep dive and understand the impact and value our systems provide our customers and users, and suggest prioritization to maximize impact vs. investment and optimize time to market</li>
<li>Design and execute technology sales programs, generate sales leads and follow up with field sales in order to scale the technology impact in one of the fastest emerging regions globally</li>
<li>Execute customer integrations from start to end including solution design, technology demonstrations, interface message preparation, testing, training and launch execution</li>
<li>Conduct sanity checks on existing contractual business, including: Customer rate card accuracy, billing accuracy, Lead time versus DGF performance, Penalty clause compliance</li>
<li>Review customer reporting requirements and identify opportunities to leverage myDHLi, API, and GSC tools for improved efficiency and visibility.</li>
<li>Identify areas of process improvements, drive the improvement initiatives with Airfreight Operations to ensure compliance to all DHL policies</li></ul><br>
<p><b>Knowledge, Skills&amp;Experience</b></p><br>
<ul><li>Bachelor&rsquo;s degree from relevant departments</li>
<li>7+ years&rsquo; experience in logistics (preferably forwarding) or implementation and deployment of large scale project</li>
<li>Experience managing complex technology programs, projects or product management from planning through execution</li>
<li>Large scale experience in designing and planning how technology systems communicate, governance of integration architecture and enforcing the rules and structures</li>
<li>Experience of launching, integrating and change-managing operational technology</li>
<li>Good understanding of forwarding / logistics operations in emerging markets is a plus</li>
<li>Willingness to travel extensively within country</li>
<li>Strong adaptive ability to work in a multi-cultural, diverse and inclusive environment</li>
<li>Proficient English language skills</li>
<li>7+ years&rsquo; experience in logistics (preferably forwarding) or implementation and deployment of large scale project.</li>
<li>Prior experience with Cargo Wise One - through certification (min CCO, target CCP) or on hand operational CW1 knowledge</li><br>
</ul><div></div><br>
<div>#LI-TUR</div></div>

Airfreight Customer Implementation Specialist

Bundy Baking Solutions

<div><h1 class="jobSectionHeader"><b>Yurt İ&ccedil;i Satış Temsilcisi &ndash; T&uuml;rkiye</b></h1>
<div><b>Lokasyon:</b> B&uuml;y&uuml;k&ccedil;ekmece, İstanbul, T&uuml;rkiye</div>
<div><b>Şirket: </b>American Pan &ndash; Turbel</div><br>
<div></div>
<div></div><div><b>Şirket Hakkında</b></div>
<div>American Pan, end&uuml;striyel ve butik fırınlara y&ouml;nelik ekipman &ccedil;&ouml;z&uuml;mleri sunan k&uuml;resel bir liderdir. T&uuml;rkiye&rsquo;de Turbel operasyonlarımız aracılığıyla ekmek ve kek sekt&ouml;r&uuml;n&uuml;n &ouml;nemli oyuncularıyla yakın iş birliği i&ccedil;inde &ccedil;alışıyor; global standartları g&uuml;&ccedil;l&uuml; yerel pazar deneyimiyle birleştiriyoruz.</div><br>
<div></div>
<div></div><div><b>Pozisyon &Ouml;zeti</b></div>
<div>T&uuml;rkiye pazarındaki satış faaliyetlerimizi g&uuml;&ccedil;lendirmek amacıyla <b>Yurt İ&ccedil;i Satış Temsilcisi (Uzman / Uzman Yardımcısı seviyesinde)</b> arıyoruz.</div>
<div></div><div>İdeal adayın gıda sekt&ouml;r&uuml;nde <b>(tercihen ekmek ve kek ekosisteminde)</b> satış deneyimine sahip olması, m&uuml;şteri ilişkileri y&ouml;netiminde g&uuml;&ccedil;l&uuml; olması, yeni iş fırsatlarını belirleyebilmesi ve global bir markayı yerel pazarda profesyonel şekilde temsil edebilmesi beklenmektedir</div>
<div></div><div><b>Temel Sorumluluklar</b></div>
<ul><li>Sorumlu olunan b&ouml;lgelerde ve m&uuml;şteri portf&ouml;y&uuml;nde yurt i&ccedil;i satış faaliyetlerini y&ouml;netmek ve geliştirmek</li>
<li>Ekmek, fırıncılık ve kek sekt&ouml;r&uuml;ndeki m&uuml;şterilerle g&uuml;&ccedil;l&uuml; ilişkiler kurmak ve s&uuml;rd&uuml;rmek</li>
<li>Yeni satış fırsatlarını belirlemek ve m&uuml;şteri portf&ouml;y&uuml;n&uuml; genişletmek</li>
<li>D&uuml;zenli m&uuml;şteri ziyaretleri ger&ccedil;ekleştirerek uzun vadeli iş ortaklıkları kurmak</li>
<li>Satış tekliflerinin hazırlanmasına destek olmak, siparişlerin takibini yapmak ve u&ccedil;tan uca satış s&uuml;recinin t&uuml;m aşamalarına destek vermek</li>
<li>M&uuml;şteri memnuniyetini sağlamak amacıyla &uuml;retim, planlama ve teknik ekiplerle yakın iş birliği i&ccedil;inde &ccedil;alışmak</li>
<li>Şirketi yerel pazarda profesyonel şekilde temsil etmek</li>
</ul><div><b>Nitelikler ve Gereklilikler</b></div>
<ul><li>Gıda sekt&ouml;r&uuml;nde satış deneyimi</li>
<li>Tercihen aşağıdaki alanlarda faaliyet g&ouml;steren şirketlerde deneyim:
<ul><li>Maya &uuml;reticileri</li>
<li>Fırıncılık katkı maddeleri / ekmek geliştirici &uuml;reticileri</li>
<li>Un &uuml;reticileri veya ekmek ve kek sekt&ouml;r&uuml;ne tedarik sağlayan firmalar</li>
</ul></li><li>Fırınlar, end&uuml;striyel &uuml;reticiler veya gıda &uuml;reticilerine &uuml;r&uuml;n / &ccedil;&ouml;z&uuml;m satışı deneyimi</li>
<li>Tercihen <b>Gıda M&uuml;hendisliği veya ilgili b&ouml;l&uuml;mlerden mezun</b></li>
<li>Uzman veya Uzman Yardımcısı seviyesinde iş deneyimi</li>
<li>Seyahat engeli bulunmayan</li>
<li>Ge&ccedil;erli s&uuml;r&uuml;c&uuml; belgesi ve aktif ara&ccedil; kullanımı</li>
<li>Tercihen iyi seviyede İngilizce</li>
<li>G&uuml;&ccedil;l&uuml; iletişim, m&uuml;zakere ve ilişki y&ouml;netimi becerileri</li>
</ul>
<div></div><div><b>Sunduğumuz İmkanlar</b></div>
<ul><li>Fırıncılık sekt&ouml;r&uuml;nde global bir marka ile &ccedil;alışma fırsatı</li>
<li>Pazarla yoğun etkileşim i&ccedil;eren dinamik bir satış rol&uuml;</li>
<li>Rekabet&ccedil;i &uuml;cret ve performans bazlı prim sistemi</li>
<li>Profesyonel ve uluslararası &ccedil;alışma k&uuml;lt&uuml;r&uuml;</li>
<li>Uzun vadeli kariyer gelişim fırsatları</li>
</ul><div><b>Eşit Fırsat İlkesi</b></div>
<div></div><div>American Pan eşit fırsat sunan bir işverendir. &Ccedil;eşitliliğe değer verir ve t&uuml;m &ccedil;alışanlar i&ccedil;in kapsayıcı bir &ccedil;alışma ortamı oluşturmayı taahh&uuml;t eder.</div>
<div></div><div><h1 class="jobSectionHeader"><b>Domestic Sales Representative &ndash; Turkey</b></h1>
<div><b>Location:</b> B&uuml;y&uuml;k&ccedil;ekmece, Istanbul, Turkey</div>
<div><b>Company: </b>American Pan &ndash; Turbel</div><br>
<div></div>
<div></div><div><b>About the Company</b></div>
<div>American Pan is a global leader in baking equipment solutions, serving both industrial and artisan bakeries worldwide. Through our operations in Turkey under Turbel, we work closely with key players in the bread and cake industries, combining global standards with strong local market expertise.</div>
<div></div><div><b>Position Summary</b></div>
<div>To strengthen our sales activities in the Turkish market, we are seeking a <b>Domestic Sales Representative</b> (Specialist / Assistant Specialist level).</div>
<div></div><div>The ideal candidate will have hands-on sales experience in the food industry <b>(preferably within the bread and cake ecosystem)</b>, strong customer relationship management skills, the ability to identify new business opportunities, and the capability to professionally represent a global brand in the domestic market.</div>
<div></div><div><b>Key Responsibilities</b></div>
<ul><li>Manage and develop domestic sales activities within the assigned regions and customer portfolio</li>
<li>Build and maintain strong relationships with customers in the bread, bakery, and cake sectors</li>
<li>Identify new sales opportunities and actively expand the customer base</li>
<li>Conduct regular customer visits and maintain long-term business partnerships</li>
<li>Help on sales quotations, follow up on orders, and support the full sales cycle end-to-end</li>
<li>Collaborate closely with production, planning, and technical teams to ensure customer satisfaction</li>
<li>Professionally represent the company in the local market</li>
</ul><div><b>Qualifications &amp; Requirements</b></div>
<ul><li>Proven sales experience in the food industry</li>
<li>Preferably experienced in companies operating in the following areas:
<ul><li>Yeast manufacturers</li>
<li>Bakery and bread improver/additive companies</li>
<li>Flour producers or suppliers serving the bread &amp; cake industries</li>
</ul></li><li>Experience in selling products or solutions to bakeries, industrial producers, or related food manufacturers</li>
<li>Preferably a graduate of <b>Food Engineering or a related field</b></li>
<li>Professional experience at Specialist or Assistant Specialist level</li>
<li>No travel restrictions</li>
<li>Valid driver&rsquo;s license and active driving ability</li>
<li>Preferably good command of English</li>
<li>Strong communication, negotiation, and relationship management skills</li>
</ul><div><b>What We Offer</b></div>
<ul><li>Opportunity to work with a global brand in the baking industry</li>
<li>A dynamic sales role with strong market interaction</li>
<li>Competitive salary and performance-based bonus scheme</li>
<li>Professional and international working culture</li>
<li>Long-term career development opportunities</li>
</ul><div><b>Equal Opportunity Statement</b></div>
<div></div><div>American Pan is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.</div>
<div>#IND123</div></div></div>

Yurt İçi Satış Temsilcisi - Sales

Apple

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Specialist, you build brand loyalty and create owners of Apple products and services. You&rsquo;re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers&rsquo; needs, customizing recommendations to enrich their lives.<br>
<br>
<b>Description</b><br>
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.<br>
<br>
Understand and proactively stay up to date on Apple&rsquo;s products, services, purchase options, and Product Zone sales processes.<br>
<br>
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities.<br>
<br>
Maintain accuracy and follow guidance.<br>
<br>
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.<br>
<br>
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
<br>
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
<br>
<b>Preferred Qualifications</b><br>
You can:<br>
Demonstrate knowledge of Apple products and services.
<br>
Personalize solutions based on customer needs, and effectively communicate them.<br>
Work in a fast-paced environment, often supporting multiple customers at the same time.<br>
Work in a team environment, demonstrating shared responsibility and accountability with other team members.<br>
Be curious and open to learning from others and helping each other grow.<br>
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.<br>
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values.<br>
<br>
<b>Minimum Qualifications</b><br>
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
You should also be proficient in the local language, both written and spoken.<br>
<br>
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

Uzman

Adecco

<div>
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  <strong>
   <em>
    The Adecco Group is a leading human resources solutions company operating in more than 60 countries and employing millions of people every day. Listed on the Fortune Global 500 list, The Adecco Group creates better job opportunities with its 34,000 employees by emphasizing inclusivity and collaboration. Headquartered in Zurich, Switzerland, The Adecco Group AG is listed on the SIX Swiss Exchange and has been named one of the &ldquo;World&rsquo;s Best Workplaces&rsquo; &rdquo; by Great Place to Work&reg;.
   </em>
  </strong>
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   We are looking for a Sales Support Specialist for our client, whom we provide consultancy services to.
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    QUALIFICATIONS
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   Graduated from universities with a degree in Business Administration, Marketing, Sales, Communication, or related fields
  </li>
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   Minimum of 1 year of experience in sales support, administrative affairs, or marketing
  </li>
  <li>
   Proficient in using CRM systems and MS Office programs (especially Excel and PowerPoint)
  </li>
  <li>
   Excellent command of English (both written and spoken); able to communicate directly with international offices
  </li>
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   Strong communication skills, customer-oriented, detail-oriented, with well-developed planning and organizational abilities
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   A good team player, capable of handling multiple tasks simultaneously
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    JOB DESCRIPTION
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   Act as the first point of contact for sales engineers and customers; manage quotation preparation, order tracking, pricing, and customer registration processes
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   Ensure customer data (e.g., delivery dates,) is accurate and up to date
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   Provide reporting and analysis support to the sales team
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   Adecco is a private employment agency under Turkey Employment Organization's authorization 554 license number 10.11.2022.
  </strong>
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  <strong>
   Adecco, &Idot;&scedil;kur'un denetiminde 10.11.2022 tarihli 554 No'lu lisans sahibi &ouml;zel istihdam b&uuml;rosudur.
  </strong>
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</div>


Sales Support Specialist (US Working Hours)

Danfoss

<div><div>Job Description
<div><div><div><div>Job Title: Sales Operations Specialist
</div></div></div></div><div><div><div><div>Req ID: 48115
</div></div></div></div><div><div><div><div>Job Location (Short): Istanbul, TUR
</div></div></div></div><div><div><div><div>Employment Type: Full Time
</div></div></div></div><div><div><div><div>Segment: Danfoss Power Solutions Segment
</div></div></div></div><div><div><div><div>Job Category: Sales
</div></div></div></div><div><div><div><div>Work Location Type: On-site
</div></div></div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>The Impact You'll Make
</b></h2></div><div><p>Danfoss Power Solutions is looking for a Sales Operations Specialist to join our team based in Istanbul. The successful candidate will be responsible for providing commercial support such as order management, price checking, order clearing, compliance, complaint handling, delivery coordination and invoicing.
</p></div></div><div><div><h2 class="jobSectionHeader"><b>What You&rsquo;ll Be Doing
</b></h2></div><div><p>Responsibilities for this position include, but are not limited to, the following. Manage export related activities as appropriate Act as a liaison between the customer and the factory, proactively communicating with external customers in a timely manner regarding order verification, order and shipment status Also communicate with the factory to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests Communicate proactively and in a timely manner with external customers regarding order status requests Accept and process sales order schedules and individual orders in accordance with established business rules Promote customer satisfaction and achieve cycle time reduction through team based problem solving Act proactively to understand and resolve customer needs and identify solutions to non standard tasks/requests
</p></div></div><div><div><h2 class="jobSectionHeader"><b>What We're Looking For
</b></h2></div><div><p>At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization. The ideal candidate possesses these skills.
</p><div><ul><li>Bachelor's degree from an accredited institution
</li><li>3-4 years experience in order/export management
</li><li>Customer-oriented
</li><li>Organizational and time management skills
</li><li>Native Turkish, fluent in English
</li>No military obligation<br>
<li>
</li></ul></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>What You'll Get from Us<br>
</b></h2></div><p></p><div><div><ul><li>We promote from within and support your learning with mentoring, training, and access to global opportunities.
</li></ul><ul><li>You&rsquo;ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
</li></ul><ul><li>We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
</li></ul><ul><li>You&rsquo;ll receive benefits, annual bonus, paid vacation, personal insurance and more. These vary by country and contract, but they&rsquo;re worth asking about&mdash;we think they&rsquo;re pretty great.
</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>Ready to Make a Difference?<br>
</b></h2></div><p></p><div><p>If this role excites you, we&rsquo;d love to hear from you! to start the conversation and learn more about where your career can go with us.<br>
</p><p></p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
</p></div></div></div></div></div></div></div></div><div></div><div>Information at a Glance<div><div><br>
</div></div><p></p><div><div><p>Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
</p><p>Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
</p><p>Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.<br>
</p></div></div><p></p><div><div><p>Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
</p><p>Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
</p><p>Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.</p></div></div></div></div><div></div>

Sales Operations Specialist

AstraZeneca

<p></p><div><p>Are you ready to shape the future of respiratory and immunology treatments? As a Product Manager, you will be at the forefront of preparing, updating, and implementing Brand Strategic Plans. Your role will involve setting short- and long-term market share and sales targets, gathering and interpreting customer segmentation, market analyses, SWOT, competitor analyses, and other sector developments. You will lead strategic decisions to improve business performance and develop alternative plans in response to regulatory changes or competitive actions. Join us in making a significant impact on patients' lives by driving the success of our brands.</p><p></p><p><b>
Accountabilities</b></p><ul><li>Prepare, update, and implement Brand Strategic Plans, including market share and sales targets.</li><li>Accurately gather and interpret customer segmentation, market analyses, SWOT, competitor analyses, and sector developments.</li><li>Develop and implement proactive alternative/back-up plans in response to regulatory or competitive changes.</li><li>Lead strategic decisions to enhance business performance.</li><li>Actively participate in the Brand team, ensuring effective development and implementation of brand strategies and plans.</li><li>Maintain strong communication with AZ T&uuml;rkiye functions and global brand teams/marketing groups.</li><li>Establish bilateral communication with the product promotion team to ensure proper implementation of strategic and operational plans.</li><li>Define and implement communication strategies for target customer portfolios.</li><li>Plan dual visits with the product promotion team to address customer issues and take an active role in doctor group activities.</li><li>Build and maintain relationships with Advisory Board Members, Opinion Leaders, and Associations to maximize commercial opportunities.</li></ul><p></p><p><b>
Essential Skills/Experience</b></p><ul><li>University degree from a reputable university</li><li>At least 2 years of marketing experience in the pharma industry</li><li>Experience with biological products is a must</li><li>Advanced command of written and spoken English</li><li>Experience in Digital Marketing (Omnichannel) is an asset</li><li>Analytical thinker with attention to detail and strong market/data analysis skills</li><li>Customer-oriented personality with strong planning and organizational skills</li><li>Strategic thinker with the ability to set product vision</li><li>Excellent communication and presentation skills</li><li>Advanced knowledge in MS Office applications</li><li>Good teamwork skills</li><li>No restriction to travel frequently and must have a valid driving license</li><li>No military obligation for male candidates</li></ul><p></p><p>
At AstraZeneca, we are on a mission to bring life-saving medicines to patients worldwide. Our commitment to decreasing global mortality rates drives us to spot scientifically led commercial opportunities and act swiftly to operationalize them. We thrive on energy and pace, constantly pushing forward with a winning mentality. Our inclusive team draws on diverse backgrounds to create innovative solutions that make a difference in patients' lives. Join us to shape the future of BioPharmaceuticals and contribute to bending the global mortality curve.</p><p>
Ready to make a difference? Apply now and be part of our journey!</p><p></p><p><b>
Where can I find out more?</b></p><p>
Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/</p><p>
Follow AstraZeneca on Instagram https://www.instagram.com/astrazenecaturkiyekariyer/</p></div>

Product Manager (Respiratory & Immunology)

Curium Pharmaceuticals

<div><div><p><b>About Curium</b></p>
</div>
<div><p>Curium is the world&rsquo;s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.</p></div><div><br>
<p>
</p></div><div><p>With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name &lsquo;Curium&rsquo; honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline &lsquo;Life Forward&rsquo; represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.</p>
</div><div><div><div><h2 class="jobSectionHeader"><b>
Summary of Position</b></h2></div><p></p><div><br>
<p>
We are looking for a Customer Service Specialist<b> </b>who will be responsible for managing the end-to-end order process, ensuring customer satisfaction, and maintaining seamless coordination between internal teams and external partners. This role requires a detail-oriented professional with strong analytical and communication skills, capable of supporting process improvements and contributing to operational excellence within the Customer Service organization.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Functions</b></h2></div><p></p><div><br>
<ul>
<li>Reviewing customer requests and entering appropriate orders into the system, ensuring price and detail accuracy</li>
<li>Identifying missing or incorrect orders after order collection and communicating with customers accordingly</li>
<li>Monitoring the alignment of incoming orders with the forecast and analyzing any discrepancies</li>
<li>Detecting orders that do not comply with distributor agreements and issuing necessary notifications</li>
<li>Conducting consolidated checks after order entries and preparing related reports</li>
<li>Updating customer master data and supporting segmentation activities</li>
<li>Leading quality and supply processes</li>
<li>Measuring and improving service quality</li>
<li>Developing and implementing process improvement projects</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Requirements</b></h2></div><p></p><div><br>
<ul>
<li>Experience in B2C, B2B, and Intercompany account management</li>
<li>Proven experience in order management, data control, and reporting</li>
<li>Knowledge of distributor agreements and customer contracts</li>
<li>Strong customer-oriented communication and problem-solving skills</li>
<li>Team player with strong coordination abilities</li>
<li>Bachelor&rsquo;s degree or higher in a relevant field</li>
<li>Minimum of 4 years of experience in Customer Service (CS)</li>
<li>Proficient in MS Office applications</li>
<li>Good command of written and spoken English</li>
<li>Resident in Istanbul</li>
</ul>
<p><b>Key Competencies</b></p>
<ul>
<li>Attention to detail and error prevention</li>
<li>Analytical thinking and process tracking</li>
<li>Customer communication and relationship management</li>
<li>Time management and prioritization</li>
<li>Collaboration and coordination (with CS and DT teams)</li>
</ul></div></div></div><div>
<div><p><b>Disclaimer</b></p>
</div>
<div><p>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.</p></div></div><br>
<p>
</p><div><div><p><b>Equal Opportunity Employer</b></p>
</div>
<div><p>Curium is an equal opportunity employer and believes everyone deserves respect, dignity and equality. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</p></div></div></div>

Customer Services Specialist

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