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customer services specialist

People for People Executive Search

<div>
 
 We are currently looking for a &ldquo;Customer Services Specialist &rdquo; for our business partner operating in the consumer goods sector.
 
 
 The role will be responsible for all sales reporting and analysis processes within the company, ensuring that sales and operational services to both internal and external customers are carried out at the highest level.
 
 
 
 
 
 
 JOB DESCRIPTION
 
 
 <ul>
 <li>
 Manage the entire order cycle from order entry to invoicing.
 </li>
 <li>
 Process both customer orders and returns in SAP in line with the company&rsquo;s standard operating procedures and resolve any issues together with Supply Chain and Finance teams.
 </li>
 <li>
 Coordinate and prioritize customer orders effectively by working closely with customers, sales teams, and all operational stakeholders.
 </li>
 <li>
 Track the status of customer orders and ensure on-time, complete delivery; coordinate the resolution of any delivery or shipment issues with internal and external stakeholders.
 </li>
 <li>
 Keep customer and product master data accurate and up to date in SAP.
 </li>
 <li>
 Monitor and regularly report customer service levels and work with relevant departments to improve order fulfillment rates.
 </li>
 <li>
 Report weekly to Sales &amp; Marketing teams regarding unavailable products in incoming customer orders.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree is required.
 </li>
 <li>
 Minimum intermediate level of English.
 </li>
 <li>
 At least 3 years of experience in Sales, Customer Service, Order Management and/or Reporting functions.
 </li>
 <li>
 Experience in pharmaceuticals, dermocosmetics or FMCG sectors is preferred.
 </li>
 <li>
 Experience in international and corporate company environments.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Customer-oriented mindset.
 </li>
 <li>
 Strong problem-solving ability.
 </li>
 <li>
 Proficient in MS Office.
 </li>
 <li>
 Preferably experienced in SAP SD and MM modules.
 </li>
 </ul>
 
 
</div>

Customer Services Specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Specialist, you build brand loyalty and create owners of Apple products and services. You&rsquo;re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers&rsquo; needs, customizing recommendations to enrich their lives. 
 
Description 
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Understand and proactively stay up to date on Apple&rsquo;s products, services, purchase options, and Product Zone sales processes. 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities. 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Personalize solutions based on customer needs, and effectively communicate them. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be curious and open to learning from others and helping each other grow. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
You should also be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Uzman

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Customer Success
Overview
 
 
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
 
 
Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads.
 
 
This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team&rsquo;s work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem.
 
 
Responsibilities
 
 
As a Customer Success Sr. Specialist for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer.
 
 
The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness.
 
 
Customer Engagement:
 
 
Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
 
 
Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
 
 
Articulate key performance indicators related to cost, performance and optimization and the insights associated with them
 
 
Growing the Business:
 
 
Leverage Mastercard Services&rsquo; offerings to achieve customer goals and realize value propositions of Mastercard products
 
 
Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
 
 
Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data
 
 
Technical &amp; Program Readiness:
 
 
Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition
 
 
Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
 
 
Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products
 
 
All About You:
 
 
Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage
 
 
Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus
 
 
Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability
 
 
Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner
 
 
Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth
 
 
Experience in identifying &ldquo;next opportunity&rdquo; for customers to further enhance the strength and value of the partnership for both parties
 
 
Experience in creative thinking and development of innovative solutions to complex customer challenges
 
 
Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level
 
 
Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
 
 
English and Turkish languages are required.
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Senior Specialist, Customer Success

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
 
 
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. 
 
Description 
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. 
 
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services. 
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. 
Navigate customer service issues with care and strong interpersonal skills. 
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. 
Work in a fast-paced environment and balance multiple tasks at the same time. 
Work well in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
Be curious and open to learning from others and helping each other grow. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
You should also be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Teknik Uzman

Scholege

<div>
 
 
 Job Title: Sales Specialist
 
 
 
 
 
 
 We are a strong player in the field of online education, committed to expanding our market share in Turkey and globally, achieving our business goals, and reaching a broader audience.
 
 
 
 
 
 To support these goals, we are seeking a dynamic and results-driven Sales Specialist.
 
 
 This role focuses on promoting our educational and training services to potential students, managing the entire sales process, and achieving enrollment targets.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 New Customer Acquisition: Identify and reach out to potential students, analyze their needs, and offer tailored education solutions.
 </li>
 <li>
 Achieve Sales Targets: Plan and execute sales activities to meet monthly and annual sales goals.
 </li>
 <li>
 Manage the Sales Process: Oversee the entire sales cycle from initial contact to successful enrollment.
 </li>
 <li>
 Account Management: Build and maintain long-term relationships with partner institutions, ensure their ongoing satisfaction, identify upselling or cross-selling opportunities, and act as their primary point of contact.
 </li>
 <li>
 Product Promotion and Presentations: Conduct one-on-one meetings and online presentations to promote education programs.
 </li>
 <li>
 Ensure Customer Satisfaction: Build and maintain strong relationships with existing students, responding to their needs promptly and effectively.
 </li>
 <li>
 Sales Reporting: Regularly track and report sales performance, target achievements, and customer feedback.
 </li>
 <li>
 Cross-Team Collaboration: Work closely with marketing and operations teams to enhance the customer experience.
 </li>
 <li>
 Market Research: Stay informed about industry trends and competitor activities to adjust sales strategies.
 </li>
 <li>
 Support Onboarding: Assist new students in their onboarding journey and guide them through using digital learning platforms.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 3&ndash;5 Years of Sales Experience: Preferably in EdTech, SaaS, or service-based industries.
 </li>
 <li>
 Strong Persuasion and Communication Skills: Ability to build rapport with potential clients, influence decisions, and offer effective solutions.
 </li>
 <li>
 Results-Oriented: Motivated to achieve and exceed sales targets.
 </li>
 <li>
 Digital Literacy: Proficient in using CRM tools and digital sales platforms.
 </li>
 <li>
 Team Collaboration: Ability to work effectively across departments.
 </li>
 <li>
 English Proficiency: Strong written and verbal communication skills.
 </li>
 <li>
 Flexibility for Travel: Willingness to visit clients when needed.
 </li>
 <li>
 Military Service: Must be completed for male candidates (if applicable).
 </li>
 </ul>
 
 
 
 
 
 Additional Information
 
 
 <ul>
 <li>
 Our company fosters a culture that values professional and personal development.
 </li>
 <li>
 We offer a performance-based incentive system and career advancement opportunities.
 </li>
 </ul>
 
 
</div>

Sales Specialist

MoneyPay

<div>
 
 MoneyPay is a next generation e wallet for the sharing economy. We are looking for a
 
 Marketing Communication Specialist
 
 who will join us to make this transform real.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferably in Economy, Business Administration, Engineering or related fields,
 </li>
 <li>
 Experience developing strategic marketing plans that generated customer growth,
 </li>
 <li>
 Minimum of 3+ years of related work experience,
 </li>
 <li>
 Having a team player mindset and a positive attitude towards colleagues,
 </li>
 <li>
 Following digital marketing trends, tools and best practices continuously,
 </li>
 <li>
 Experience working with creative, media, PR agencies; able to brief, coordinate and evaluate agency outputs,
 </li>
 <li>
 Ability to handle multiple ongoing programs,
 </li>
 <li>
 Strong analytical skills and the ability to prioritize multiple tasks,
 </li>
 <li>
 Strong business follow-up capabilities,
 </li>
 <li>
 Strong communication skills and high energy and motivation to work in a challenging environment,
 </li>
 <li>
 Excellent written and verbal interpersonal skills to simplify complex topics and explain them clearly and concisely,
 </li>
 <li>
 Experience executing consumer, channel and/or category based campaigns and promotions,
 </li>
 <li>
 Experience in managing marketing budget,
 </li>
 </ul>
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Plan, execute and measure marketing strategies, promotions and annual plans for a customer, category or specific channels to implement marketing strategies and objectives,
 </li>
 <li>
 Following the sector closely, providing recommendations about differentiated products, services and campaigns,
 </li>
 <li>
 Implementing and analyzing results of the campaigns to identify needs of customers with distribution channels,
 </li>
 <li>
 Manage relationships with creative, media, PR and production agencies; prepare clear briefs, follow timelines, and ensure quality delivery,
 </li>
 <li>
 Track and manage MarCom budgets, ensuring efficient use of resources and cost control,
 </li>
 <li>
 Identify opportunities to strengthen brand equity, customer engagement and communication efficiency throughout the customer journey,
 </li>
 <li>
 Support and manage event organization,
 </li>
 <li>
 Help plan, create and produce marketing, advertising and sales promotion materials for small to medium projects, support social media accounts to implement marketing strategies and sales objectives,
 </li>
 <li>
 Help to identify areas where additional customer profitability and brand growth can be achieved,
 </li>
 </ul>
 
 
</div>

Marketing Communications Specialist

TELUS Digital

<div>
 
 
 Are you ready to take the next step in your career?
 
 
 
 If your answer is &ldquo;
 
 YES
 
 &rdquo; &ndash; join the leader of the CX (Customer Experience) sector TELUS Digital T&uuml;rkiye!
 
 
 Now we are looking for an
 
 Accounting Specialist
 
 who has the following criteria and will add strength to our team.
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Responsible for the accounting (supplier and client invoices, bank statements, petty cash, travel expenses, bookings related to month end closing) for our Turkish company including 2 branches
 </li>
 <li>
 Preparation of monthly and yearly closings
 </li>
 <li>
 Issuing of client and intercompany invoices
 </li>
 <li>
 Bank and Cash Transactions
 </li>
 <li>
 Reconciliation of all accounts (supplier, client, salary etc.)
 </li>
 <li>
 Communication with external auditors, tax consultants, tax office, other institutions
 </li>
 <li>
 Close collaboration with Payroll Accounting and Group Controlling
 </li>
 <li>
 General administrative tasks (mail handling, petty cash)
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Residency in &Idot;stanbul
 </li>
 <li>
 Have a bachelor's degree in related fields
 </li>
 <li>
 Minimum 3 years of experience in accounting department
 </li>
 <li>
 Good knowledge in Turkish fiscal law
 </li>
 <li>
 Advanced level knowledge in Excel
 </li>
 <li>
 Advanced level language proficiency in English
 </li>
 <li>
 Excellent communication and reporting skills
 </li>
 <li>
 Ability to learn quickly and handle complexity, change and ambiguity
 </li>
 <li>
 Being a good team player
 </li>
 </ul>
 
 
 
 
 
 Our Advantages
 
 
 <ul>
 <li>
 Allianz supplementary health insurance
 </li>
 <li>
 Metropol meal card
 </li>
 <li>
 Discounted MultiSport membership
 </li>
 <li>
 Special promotions at various global brands
 </li>
 <li>
 Shuttle and road fee
 </li>
 <li>
 Stable job and career development opportunities
 </li>
 <li>
 Dynamic and supportive team
 </li>
 <li>
 Flat hierarchical work order in an international structure
 </li>
 <li>
 Referral rewards
 </li>
 </ul>
 
 
 
 
 
 About Us:
 
 TELUS Digital T&uuml;rkiye is a leading customer experience and digital solutions provider with over 2,000 team members in Izmir and Istanbul. We design, build and deliver next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. TELUS Digital has almost 70,000 team members across 28+ countries, providing customer service at its best in more than 50 languages for 600+ international and well-known partners. The company&rsquo;s services support the full lifecycle of its clients&rsquo; digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, banking, financial services and insurance, healthcare, and travel and hospitality.
 
</div>

Accounting Specialist

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