account manager

relationship manager

operations manager

commercial manager

manager

alliance manager

Nagarro

<div><b>Job Description</b><p><br>
We are seeking a <b>dynamic Alliance Growth Partner</b> to drive sales growth for <b>AI/ML, Big Data, Cloud, and transformation services</b>, leveraging <b>Azure solutions</b> across industries like Manufacturing, BFSI, Automotive, and Retail.</p><p><b>
Key Responsibilities:</b></p><ul><li><b>
Sales Strategy:</b> Build pipeline, develop strategies, and achieve revenue targets.</li><li><b>
Customer Engagement:</b> Act as primary contact, understand business needs, and deliver tailored solutions.</li><li><b>
Co-Sell with Azure:</b> Collaborate with Azure account teams to generate leads, leverage programs, and close deals.</li><li><b>
Market Awareness:</b> Stay updated on Azure offerings and industry trends; monitor competitive landscape.</li><li><b>
Reporting:</b> Maintain accurate forecasts and CRM records; prepare performance reports.</li></ul><p><b>
Qualifications:</b></p><ul><li>
5+ years in IT services sales with Azure experience.</li><li>
Proven track record of meeting/exceeding targets.</li><li>
Strong communication, negotiation, and relationship management skills.</li><li>
Knowledge of cloud migration, modernization, DevOps, AI/ML, Big Data, and managed services.</li></ul></div>

Alliance Growth Partner – Azure & AI Solutions

<div><p>Job Description</p><p></p><p>
Our poultry team is dedicated to delivering innovative products, services, and support to our EURAM poultry key accounts. We engage in various activities such as market analysis, customer engagement, and product development, all aimed at enhancing animal health and driving industry success.</p><p>
Role:</p><p></p><p>
The Alliance Manager is pivotal in fostering and maintaining strategic business partnerships and alliances between our primary poultry key accounts and various regional functions, including key account directors, operations, finance, and local organizations. This ensures the achievement of all aspects required for the success of commercial alliances, thereby maximizing the growth potential of our poultry business.</p><p></p><h2 class="jobSectionHeader"><b>
Responsibilities:</b></h2><p>
In this role, you will support poultry key account managers in building and executing strategic, high-priority alliance business partnerships with top poultry key accounts. Your responsibilities include ensuring the development of key account plans with defined targets and initiatives and building solid internal and external partnerships with key stakeholders within the organization and our poultry key accounts. Your scope may include but is not limited to:</p><ul><li><p>
Enhancing strategic relationships with business partners and stakeholders.</p></li><li><p>
Identifying and understanding problems and opportunities by gathering, analyzing and interpreting quantitative and qualitative information, choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.</p></li><li><p>
Facilitating collaboration between different functions (e.g., key account management, marketing, operations, finance, and countries) to ensure a unified approach to meeting key customer needs.</p></li><li><p>
Supporting the implementation of digital systems and other tools that help KAMs manage their accounts more efficiently.</p></li><li><p>
Demonstrating adaptability, maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure or culture), adjusting effectively to change by exploring the benefits, trying new approaches and collaborating with others to make the change successful.</p></li><li><p>
Identifying potential risks in key accounts and developing mitigation strategies to address them proactively. Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.</p></li><li><p>
Conducting KA market research to stay updated on industry trends, competitor activities, and emerging opportunities, and sharing these insights with KAMs.</p></li><li><p>
Developing and implementing customer engagement programs such as special projects, exclusive events, and services to strengthen relationships with key customers.</p></li><li><p>
Establishing clear performance metrics and KPIs to measure the success of key account management efforts and regularly reviewing these metrics to ensure continuous improvement.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Accountabilities / KPIs:</b></h2><ul><li><p>
Achieving revenue growth and increasing the share of wallet through alliances with key accounts.</p></li><li><p>
Monitoring contract execution rates to achieve commercial agreements.</p></li><li><p>
Ensuring the success rate of strategic projects agreed upon with key accounts and aligned with the business framework.</p></li><li><p>
Measuring innovation and development, including the number of products introduced and services deployed that support the business agreed with key accounts.</p></li></ul><p></p><p><b>
Key requirements:</b></p><ul><li><p>
5+ years of working experience in multinational companies.</p></li><li><p>
Strong analytical skills.</p></li><li><p>
Proficiency with MS Office applications, experiences of working with Power BI is strongly preferred.</p></li><li><p>
Proven project management experience.</p></li><li><p>
Experience of managing internal and external stakeholders.</p></li><li><p>
Expertise in tracking and analyzing key account performance, including sales trends, customer engagement, and relationship metrics.</p></li><li><p>
Expert in prioritizing and planning, establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines and leveraging resources.</p></li><li><p>
Communicating effectively, conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.</p></li><li><p>
Strong analytical abilities to interpret customer data and market trends.</p></li><li><p>
Ability to facilitate collaboration across different functions and regions. Building partnerships, developing and leveraging relationships within and across work groups to achieve results.</p></li><li><p>
Proficiency in implementing and managing digital systems and tools.</p></li><li><p>
Experience in developing and executing strategic plans.</p></li><li><p>
Applying creative courage, proactively confronting difficult issues, being willing to offer creative alternatives, making valiant choices and taking bold action in the face of opposition or fear.</p></li><li><p>
Up-to-date knowledge of industry trends and competitor activities.</p></li></ul><ul><li><p>
Proven ability to develop customer engagement programs.</p></li><li><p>
Familiarity with setting and measuring performance metrics and KPIs.</p></li></ul><p></p><p><b>
Required Skills:
</b></p>Account Management, Customer Relationship Management (CRM) System, Data Analysis, Key Performance Indicators (KPI), Market Trends, Operational Efficiency, Project Management, Stakeholder Management, Strategic Alliances, Strategic Planning<p></p><p><b>
Preferred Skills:
</b></p><p></p><p>Current Employees apply HERE</p><p></p><p>
Current Contingent Workers apply HERE</p><p></p><p><b>
Search Firm Representatives Please Read Carefully</b><br>
Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.</p><p></p><p><b>
Employee Status:
</b></p>Regular<p></p><p><b>
Relocation:</b></p><p></p><p><b>
VISA Sponsorship:</b></p><p></p><p><b>
Travel Requirements:</b></p><p></p><p><b>
Flexible Work Arrangements:</b></p>
Remote<p></p><p><b>
Shift:</b></p><p></p><p><b>
Valid Driving License:</b></p><p></p><p><b>
Hazardous Material(s):</b></p><p></p><p><b>
Job Posting End Date:</b></p>
01/8/2026<ul><li><b>A job posting is effective until 11:59:59PM on the day </b><b>BEFORE</b><b> the listed job posting end date. Please ensure you apply to a job posting no later than the day </b><b>BEFORE</b><b> the job posting end date.<br>
</b></li></ul><br>
<p><b>Requisition ID:</b>R378327</p></div>

Sr. Spclst, Alliances Manager

Deliverect

<div><div>At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.</div><div></div><div><b><br>
Department Focus:</b></div><div></div><div><br>
The Partnerships Department at Deliverect is a dynamic team of innovative thinkers and strategic executors dedicated to building and nurturing mutually beneficial relationships that drive shared success and growth within our ecosystem. By meticulously aligning partnership strategies with Deliverect's overarching business goals, we champion transparent and open communication throughout the entire relationship lifecycle, fostering a climate of trust and collaboration. Committed to continuous innovation and growth, we architect collaborations that redefine success within the Deliverect universe.</div><div></div><div><b><br>
Your Impact:</b></div><div></div><div><br>
As a Partner Manager, you will be the visionary architect of our strategic collaborations, building and nurturing partnerships that redefine order management for the entire Foodservice and Q-commerce industry. Your expertise will be instrumental in expanding Deliverect's market reach and driving revenue growth. You will implement and manage joint business plans, ensuring our partners can effectively sell and promote our offerings, and you will become a trusted advisor for assigned strategic alliance partners. Your impact will be tangible, measured in the success of our partners and the continued growth of Deliverect.</div><div></div><div><b><br>
This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Dubai office and 1 day from the comfort of your home.</b></div>
<h3 class="jobSectionHeader"><b>What you will do:</b></h3><ul><li>
Lead Conversion &amp; Sales Quota: Achieve a target of generating qualified leads from the existing partner portfolio and successfully converting them to Deliverect sign-ups</li><li>
Strategic Account Planning: Develop and implement strategic account plans for key partners, Including strategic development and realtionship health</li><li>
Implement and manage joint business plans with strategic partners, aligning with Deliverect's overall growth objectives.</li><li>
Become the trusted advisor for assigned partners, building strong and collaborative relationships.</li><li>
Track and measure joint business goals and KPIs, providing insights and recommendations for optimization.</li><li>
Proactively monitor partnership health, identify areas for improvement based on key metrics, and manage partnership renewals.</li><li>
Manage partnership renewals, negotiating terms and discussing future growth plans</li><li>
Provide training and enablement resources to partners, enhancing their ability to generate leads and close deals.</li><li>
Develop strategies to increase partner-sourced revenue through cross-sell and upsell initiatives.</li><li>
Foster open communication and collaboration between internal teams and external partners to create a unified ecosystem.</li><li>
Celebrate partnership milestones and successes to solidify relationships and drive long-term engagement</li></ul><h3 class="jobSectionHeader"><b>
What You Will Bring
</b></h3><ul><li>3+ years of experience in B2B SaaS sales, partnerships or alliance management.</li><li>
Fluent language skills in English and Arabic.
</li><li>Experience in the food technology, hospitality or restaurant industry.</li><li>
Proven track record of building and nurturing strong relationships with strategic partners or account management</li><li>
Excellent communication, collaboration, and negotiation skills</li><li>
Strong analytical and problem-solving skills with the ability to identify and implement partnership optimization strategies</li><li>
Strong knowledge of ERP software products and REST API integrations</li><li>
Deep understanding of the SaaS industry, online order management solutions, and the broader restaurant and hospitality landscape</li><li>
Experience with developing and executing successful go-to-market strategies (bonus points for experience with co-marketing initiatives)</li><li>
Proficiency in CRM and marketing automation tools</li><li>
Ability to work independently, manage multiple priorities, and meet aggressive targets</li></ul><div><b>
Join Our Innovative Journey:</b></div><div></div><div><br>
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.</div><div></div><div><b><br>
What You'll Gain by Joining Us:</b></div><div></div><div><b><br>
Invest in Your Growth-</b><b> </b>We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.</div><div><b>
Solve Meaningful Challenges-</b><b> </b>Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.</div><div><b>
Drive Innovation- </b>Immerse yourself in a culture where innovation isn't just a buzzword &ndash; our weekly releases and new features ensure you're always working on cutting-edge solutions.</div><div><b>
Collaborate with a Global Team-</b><b> </b>Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.</div><div><b>
Be Part of a Unicorn-</b> Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.</div><div><b>
Enjoy Regionally Tailored Rewards- </b>Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you&rsquo;re supported with what matters most&mdash;right where you are.</div><div></div><div><b><br>
Our Commitment to Inclusion:</b></div><div></div><div><br>
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.</div><div></div><div><b><br>
Important Information:</b></div><div></div><div><br>
1. Fluency in English is required, with strong written and verbal communication skills being essential.
</div><div>2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.</div><div>
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.</div><div></div><div><i><br>
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at talent@deliverect.com.</i></div><div></div><div><b><br>
Ready to shape the future of commerce with us? Explore our opportunities and apply today!</b></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Partnerships Manager

LockThreat

<div><p><b>LockThreat LLC </b>is a forward-thinking technology company specializing in Enterprise Governance, Risk, and Compliance (GRC) automation. Our AI-powered platform helps organizations streamline compliance, cybersecurity, and risk management operations across industries and regulatory environments. By centralizing GRC processes and delivering real-time insights, LockThreat enables businesses to reduce risk, simplify compliance reporting, and enhance operational resilience in highly regulated markets. ()</p><p>
Founded to provide intuitive, secure, and data-driven GRC solutions, LockThreat partners closely with its clients, offering continuous support, training, and insights to help organizations transform compliance from a requirement into a strategic advantage. Headquartered in Alpharetta, Georgia, LockThreat serves diverse industries including financial services, healthcare, retail, telecommunications, energy, and government sectors and supports compliance with hundreds of frameworks and global standards. The company is rapidly expanding globally through strategic partnerships, collaborations with major cloud providers, and participation in leading cybersecurity and risk events, positioning LockThreat as a trusted enterprise GRC partner in over 10 countries.</p><p>
Channel and alliance partners are foundational to our growth strategy in MEA</p><p></p><p>
The Regional Channel / Alliances Manager &ndash; MEA will be responsible for building and scaling a high-impact partner ecosystem across the Middle East and Africa. This role focuses on recruiting, enabling, and driving revenue through regional and global partners while expanding our footprint in whitespace markets where brand awareness and pipeline are still emerging.</p><p>
This individual will act as the regional partner evangelist and will work closely with Direct Sales, Marketing, Product, and Customer Success teams to exceed revenue targets and establish our company as a trusted GRC platform across all regulated industries within the region.</p><p><b>
Key Responsibilities</b></p><ul>
<li>
Define and execute the MEA channel and alliances strategy aligned to regional revenue targets.</li>
<li>Recruit, onboard, and enable partners including:</li>
<li><ul><li>National &amp; Regional VARs</li>
<li>Global and regional System Integrators (SIs)</li>
<li>GRC &amp; Cybersecurity-focused VARs and MSSPs</li>
<li>Advisory and consulting firms with GRC, risk, and compliance practices</li>
<li>Technology and Platform Alliances</li>
</ul></li><li>Leverage existing regional partner relationships to rapidly generate pipeline and ARR.</li>
<li>Develop new partner-led revenue streams in whitespace and underpenetrated markets (e.g., GCC expansion, Africa growth markets).</li>
<li>Drive partner-sourced and partner-influenced enterprise opportunities.</li>
<li>Collaborate with direct sales teams on joint account planning, co-selling, and deal execution.</li>
<li>Apply structured sales methodologies (MEDDIC/MEDDPICCR, Solution Selling, SPIN, CoM) to partner-led deals.</li>
<li>Co-sell Execution &ndash; account mapping, deal strategy, field alignment, &amp; profitability.</li>
<li>Operations &ndash; forecasting rigor, pipeline &amp; opportunity hygiene, communication, &amp; reporting.</li>
<li>Represent the company at regional partner events, executive briefings, and industry conferences.</li>
<li>Provide regional market feedback to leadership and product teams.</li>
</ul><p><b>
Localized Partner Profile (MEA)</b></p><p>
Ideal partners include:</p><ul>
<li>
Large regional SIs and consultancies serving government, financial services, energy, telecom, and large enterprises</li>
<li>Cybersecurity and risk advisory firms with existing GRC practices</li>
<li>MSSPs expanding into compliance, risk, and governance solutions</li>
<li>Partners experienced selling into highly regulated environments and sovereign account</li>
</ul><p><b>
Requirements</b></p><p><b>
Required Experience &amp; Qualifications</b></p><ul>
<li>
5+ years of total enterprise sales experience, including prior direct sales success in relevant domains.</li>
<li>+3&ndash;5 years of Channel / Alliance ecosystem management experience throughout the entire partner lifecycle (recruit &gt; Onboard &gt; Enable &gt; Co-sell &gt; Scale).</li>
<li>Prior experience with a cybersecurity, GRC, or enterprise SaaS startup preferred.</li>
<li>Proven success carrying and achieving annual quotas exceeding $5M.</li>
<li>Demonstrated ability to build partner-sourced pipeline and associated ARR in greenfield or whitespace territories.</li>
<li>Effective forecasting and pipeline governance.</li>
<li>Experience building and executing effective joint business/GTM plans, campaigns/events, &amp; QBR&rsquo;s</li>
<li>Existing partner relationships across MEA.</li>
<li>Measures of success: Partner-sourced pipeline &amp; ARR, influenced ARR, Partner Activation, Deal Registrations, MQL/SQL and related conversions, &amp; overall ecosystem health.</li>
<li>Strong commercial acumen with experience supporting complex, multi-stakeholder enterprise deals.</li>
<li>Working knowledge of GRC, cybersecurity, and AI-enabled enterprise platforms.</li>
<li>Ability and willingness to travel up to 50%</li>
<li>General Qualities: Honesty, Integrity, Mission-orientation, Empathetic, and Accountability.</li>
<li>Hands-on CRM tools experience.</li>
<li>PREFERRED Qualifications:</li>
<li><ul><li>Referenceable relationships with regional enterprise VARs, Sis, and Cloud Partner teams.</li>
<li>Experience in regulated industries (FSI, Government, Critical Infrastructure)</li>
<li>Experience driving ARR with Cloud marketplaces and Cloud co-sell programs</li>
<li>Expertise building partner practices and packaged offerings</li>
<li>GRC related certification, and/or in-depth understanding of enterprise GRC, risk management, compliance practices.</li>
</ul></li>
</ul><p><b>Benefits</b></p><p><b>
Compensation Philosophy</b></p><ul>
<li>
Highly competitive base salary aligned to regional market benchmarks</li>
<li>Uncapped variable compensation tied to partner-sourced and partner-influenced revenue</li>
<li>Performance accelerators for exceeding quota</li>
<li>Equity participation aligned with early-stage growth impact</li>
</ul><p></p><p><b>
What You Can Expect From LockThreat</b></p><p>
We're building a company where different perspectives aren't just accepted; they're essential to solving hard problems. We're committed to creating an environment where you can do your best work while being your authentic self.</p><p>
We support our team through:</p><ul><li>Competitive compensation</li><li>Comprehensive health, dental, and vision coverage</li><li>Flexible PTO and paid holidays</li><li>Professional development budget and growth opportunities</li><li>Remote-friendly work environment</li><li>Paid parental leave</li><li>The autonomy to build programs and make real impact from day one</li></ul><p>
We're committed to building a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.</p><p></p><p><b>
About LockThreat</b></p><p>
LockThreat delivers unified GRC management with full coverage across industry frameworks and IT environments. Our AI-powered platform features an intuitive no-code workflow builder, hundreds of OOTB integrations, and customizable dashboards that streamline the entire GRC lifecycle, from policy creation and evidence collection to risk identification and mitigation.</p><p>
We partner with organizations in financial services, healthcare, retail, energy, and technology. The platform is available through major hyperscalers including AWS, Microsoft Azure, Google Cloud, IBM Cloud, Oracle, and Salesforce.</p><p></p><p><br>
What sets us apart is real-time risk insights and centralized compliance management that adapts and scales as your business grows&mdash;whether you're protecting financial data, safeguarding patient information, securing customer transactions, or managing critical infrastructure.</p></div><p></p>

Regional Alliances Manager - Middle East & Africa (MEA)

Alliance 360 Employment Services

<p><b>Company Overview</b></p><p><b>Alliance 360 Employment Services (Alliance 360)</b> is a professional contract staffing organization based in Abu Dhabi, United Arab Emirates. We provide the highly qualified manpower to the clients to implement the best practices with right human capital. With Alliance 360, your organization gains a strategic partner who provides skillful manpower solutions that improve productivity and streamline business operations, using our deep &ldquo;industry expertise&rdquo;. Alliance 360 has a team of project management experts with extensive years of experience in the contract staffing business. We offer the complete manpower solutions to the clients, but not limited to recruitment &amp; headhunting, sponsorship of the workforce, Payroll management, facilities management, logistics, training, KPI managements, HR Consulting and 360&ordm; HR handling etc. Our highly qualified and experienced specialist managers provide expertise in both blue- and white-collar staffing solutions for both the private and public sectors. We assure that all client&rsquo;s needs are met through our tailored and professional approach to account management alongside rigorous industrial, compliance and safety measures.</p><p><b>Job Title:</b> Sales Promoter &ndash; (Vacuum &amp; Security Cameras)<br/><b>Location:</b> Abu Dhabi, UAE<br/><b>Job Type:</b> Full-time</p><p><b>About the Role</b></p><p>We are looking for energetic and customer-focused <b>Sales Promoters</b> to represent our products in leading <b>retail and electronics stores</b> across Abu Dhabi. The ideal candidate will be confident, engaging, and able to convert product demonstrations into successful sales.</p><p><b>Key Responsibilities</b></p><ul><li>Promote and sell products in <b>retail/electronics (vacuum &amp; security cameras) store environments</b>.</li><li>Conduct live product demonstrations to highlight features and benefits.</li><li>Consistently achieve monthly sales targets and KPIs.</li><li>Maintain strong product knowledge to answer customer queries.</li><li>Ensure product displays are neat, attractive, and well-stocked.</li><li>Build strong relationships with customers and store staff.</li><li>Provide feedback on customer preferences, competitor activity, and market trends.</li></ul><p><b>Requirements</b></p><ul><li>Previous experience as a <b>Sales Promoter, Retail Sales Associate, or Brand Ambassador</b> (electronics/appliances experience is an advantage).</li><li>Strong sales and persuasion skills.</li><li>Outgoing personality with excellent communication and presentation skills.</li><li>Presentable, energetic, and customer service-oriented.</li><li>Ability to work in a fast-paced retail environment.</li><li>Must be based in Abu Dhabi</li><li>Fluency in English</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED4,000.00 per month</p><p>Application Question(s):</p><ul><li>Current Salary?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Sales Promoter: 1 year (Required)</li><li>Vacuum or Security Camera: 1 year (Required)</li><li>UAE: 1 year (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Sales Promoter (CCTV & Vacuum)

Deliveroo

<div>
 <strong>
  The Team
  <br/>
  <br/>
 </strong>
 Care supports our customers from all sides of the marketplace and the operations team owns agent performance, continuous improvement, change, and transformation. Our focus is improving customer experience whilst delivering efficiencies in our frontline operations.
 <br/>
 <br/>
 <strong>
  In this role you'll be involved in three key areas:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Managing channel, queue and agent performance across our teams servicing UAE, Qatar and Kuwait Partners.
  </li>
  <li>
   Identifying trends in performance and conducting root cause analysis (e.g. agent productivity, quality or partner experience)
  </li>
  <li>
   Helping define new metrics, targets and best practices to drive improvements in customer experience (e.g. first touch resolution)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Managing performance of our support queues across partner onboarding and lifecycle support for our ME based partners
  </li>
  <li>
   Identifying performance gaps for vendor partners, owning performance improvement strategies, and driving continuous improvement
  </li>
  <li>
   Supporting teams make Partner Operations a true differentiator at Deliveroo by implementing best in class customer experience practices
  </li>
  <li>
   Relentlessly driving performance by surfacing issues across our operations and influencing stakeholders to address them
  </li>
  <li>
   Owning deep dives and leading updates for the leadership team on specific issues (e.g. performance gaps / ME specific business reviews)
  </li>
  <li>
   Helping define targets, KPIs and goals for the team and prioritising own goals
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 We are looking for someone who:
 <br/>
 <br/>
 <ul>
  <li>
   Has 4+ years&rsquo; experience as a Vendor Operations performance Manager in a fast-moving and dynamic company - prior experience in managing a blended internal and external team is a distinct advantage.
  </li>
  <li>
   Is detail and action orientated, with experience of leading performance improvement projects (e.g. root cause analysis / backlog reduction strategies)
  </li>
  <li>
   Is comfortable leading updates and can speak up when working with more senior stakeholders and partners
  </li>
  <li>
   Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems
  </li>
  <li>
   Takes personal accountability for quality and accuracy of their work
  </li>
  <li>
   Has solid analytical background (e.g. Google sheet pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Deliveroo?
  <br/>
  <br/>
 </strong>
 Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
 <br/>
 <br/>
 We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We&rsquo;re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
 <br/>
 <br/>
 <strong>
  Benefits And Diversity
  <br/>
  <br/>
 </strong>
 At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
 <br/>
 <br/>
 We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
</div>


Partner Support Manager

Alaan

<div><p><b>About Alaan</b></p><p><b>
Alaan is the Middle East&rsquo;s first AI-powered spend management platform, built to help businesses save time and money.</b><br>
Our all-in-one solution combines smart corporate cards, real-time expense tracking, AI-powered automation, seamless accounting integrations, and deep financial insights- designed to simplify finance operations and maximize control over company spend.</p><p>
Founded in 2022, Alaan is already the trusted partner of over 2000 leading businesses across the UAE and KSA, including G42, Careem, McDonald&rsquo;s, Tabby, Al Barari, Rove Hotels, Rivoli, and CarSwitch. Together, our customers have saved over AED 100 million with Alaan.</p><p>
In just three years, Alaan has become the #1 expense management platform in the Middle East- and we&rsquo;ve done it while becoming profitable.</p><p>
Backed by Y Combinator and top global investors- including founders and executives of leading startups- Alaan is built by a world-class team from McKinsey, BCG, Goldman Sachs, Barclays, Zomato, Careem, Rippling, and other high-growth companies.</p><p>
We&rsquo;re not just building software. We&rsquo;re reimagining how finance works for modern businesses across the region.</p><h1 class="jobSectionHeader"><b><br>
About the role</b></h1><p>
Alaan&rsquo;s brand and customer base have grown rapidly through strong product-led and direct sales channels. The next stage of growth will come from <b>strategic partnerships</b> &mdash; building alliances that amplify brand reach, drive inbound demand, and create new revenue streams through collaboration.</p><p>
Reporting directly to the <b>Head of Marketing</b>, this role will lead the charge in identifying, building, and activating partnerships across the fintech, SaaS, accounting, and business ecosystem.</p><p>
You&rsquo;ll work closely with marketing, product, and sales teams to design campaigns, co-market with ecosystem players, and position Alaan as the go-to platform for modern finance teams in the Middle East.</p><p>
This is a <b>new and high-impact role</b>, perfect for someone who thrives on ownership, creativity, and measurable growth outcomes.</p><h1 class="jobSectionHeader"><b>
What you'll do</b></h1><p><b>
Strategy &amp; Planning</b></p><ul><li>
Define the partnerships roadmap with the Head of Marketing &mdash; aligned with business objectives, GTM priorities, and brand positioning.</li><li>
Identify high-value partnership categories (SaaS integrations, accounting platforms, banks, accelerators, VCs, and ecosystem communities).</li><li>
Build frameworks to assess potential partners (audience fit, brand alignment, co-marketing potential, lead flow).</li></ul><p><b>
Partnership Development</b></p><ul><li>
Source, negotiate, and onboard new partners that enhance Alaan&rsquo;s brand awareness, user acquisition, and ecosystem credibility.</li><li>
Work with partners to source new lead opportunities for Alaan&rsquo;s product</li><li>
Build joint marketing plans, webinars, events, content collaborations, and digital campaigns.</li><li>
Manage partnership agreements, co-marketing budgets, and reporting.</li><li>
Nurture existing relationships to maximise output and uncover deeper integration or referral opportunities.</li></ul><p><b>
Collaboration &amp; Execution</b></p><ul><li>
Work cross-functionally with Sales and Product to identify integration and referral opportunities.<br>
Partner with Customer Success on client co-branding or referral initiatives.<br>
Collaborate with Marketing to ensure consistent messaging, shared KPIs, and measurable ROI on campaigns.</li></ul><p><b>
Performance &amp; Reporting</b></p><ul><li>
Track partnership performance through agreed KPIs (pipeline influenced, leads generated, brand reach, event ROI).</li><li>
Report on outcomes, insights, and recommendations for scaling or optimising partnerships.</li><li>
Continuously refine partner strategy based on data and market trends.</li></ul><h1 class="jobSectionHeader"><b>
What we are looking for</b></h1><p><b>
Experience &amp; Background</b></p><ul><li>
4&ndash;7 years of experience in <b>partnerships, growth, or marketing</b> within <b>fintech, SaaS, or digital-first</b> environments.<br>
Proven success building and managing B2B partnerships or co-marketing initiatives.</li><li>
Strong understanding of brand growth, lead generation, and commercial value creation through collaboration.</li><li>
Experience negotiating partnership contracts, managing co-marketing budgets, and tracking ROI.</li><li>
Proven track record of successfully managing and growing partnerships.</li></ul><p><b>
Skills &amp; Attributes</b></p><ul><li>
Arabic-speaking preferred; fluent English required.</li><li>
Strong stakeholder management and negotiation skills.</li><li>
Creative and strategic thinker with an analytical mindset.</li><li>
Comfortable balancing brand and commercial outcomes.</li><li>
A self-starter who thrives in high-ownership, high-growth environments.</li><li>
Excited by the opportunity to shape Alaan&rsquo;s ecosystem and make a visible impact.</li></ul><h1 class="jobSectionHeader"><b>
What's in it for you</b></h1><ul><li>
Contribute to building the Middle East&rsquo;s most beloved fintech brand from the ground up</li><li>
Benefit from a role with significant ownership and accountability</li><li>
Thrive in a flexible hybrid culture with ample work-life balance</li><li>
Participate in exciting offsite events</li><li>
Competitive salary and equity</li><li>
Enjoy additional perks like travel allowances, gym memberships, and more</li></ul></div>

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