data analyst

business analyst

financial analyst

operations analyst

senior business analyst

analyst

IntouchCX

About IntouchCX
<br><br>
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
<br><br>
About the Job
<br><br>
We are changing the way people think about customer care, and we need your help!
<br><br>
We’re looking for a Business Analyst to assist with Performing User Acceptance Testing (UAT) and the operationalization of business, process and/or system changes across training curriculums, training delivery, quality assurance and reporting.
<br><br>
As Business Analyst, You Will…
<br><ul>
<li>Collect and validate data requirements for business intelligence systems</li>
<li>Support reporting from multiple applications</li>
<li>Create, validate and recommend optimization of business processes</li>
<li>Support projects through development, quality assurance, user acceptance testing and production implementation</li>
<li>Create internal guides, training materials and end-user documentation</li>
<li>Facilitate requirements workshops</li>
<li>Build and manage business relationships</li>
</ul>
As Business Analyst, You Have…
<br><ul>
<li>A Degree or Diploma in Computer Science, Information Systems or equivalent experience</li>
<li>3-5 years of practical business analysis experience, with demonstrated experience in analyzing business systems and processes, and the creation of structured business requirements documents</li>
<li>Business process management practitioner designation, CBAP, Lean Six Sigma (yellow or black), PMP, or other certification is considered an asset</li>
<li>Experience in facilitating workshops and training sessions with diverse groups of stakeholders</li>
<li>Demonstrated experience creating and leading testing</li>
<li>Strong attention to detail</li>
<li>Excellent organizational and time management skills</li>
<li>Demonstrated strength in communications both verbal and written</li>
<li>Ability to build relationships</li>
<li>Technical understanding and problem solving skills</li>
</ul>


Business Analyst

Transcom

<p></p><div><div><div><div><div><div><div><div><div><div>Business Analyst</div><div><p><b>
Location</b><b>: </b>Egypt, Cairo</p><p><b>
Job category</b><b>: </b>Operations</p><p><b>
Language</b><b>: </b>English</p></div><div><div><div>
Transcom is all about people, and we&rsquo;re looking for a <b>Business Analyst</b> to support our team and help create a workplace where everyone thrives.<br>
<br>
<br>
</div><div></div><br>
<div><b>Join our Transcom Family as a </b><b>Business Analyst</b><b>!</b></div><div>
We are looking for an exceptional Business Analyst to join our team in the 5th Settlement! If you're a data wizard who can transform complex numbers into actionable business insights, we want to talk to you.<br>
This role is critical for driving operational efficiency and improving customer experience by leveraging deep data analysis and root cause identification.</div><div></div><div><ul><li><b><br>
Key Responsibilities</b></li><ul><li>
Performance Analysis &amp; Insight Generation:</li><ul><li>
Conduct deep-dive analysis on performance metrics, including CSAT, AHT, and Service Level, to identify trends, variances, and performance gaps.</li><li>
Perform root cause analysis on underperforming KPIs and provide data-backed recommendations for operational improvements.</li><li>
Verify the compliance of the implemented solutions with the analyzed requirements</li></ul><br>
<li>
Reporting &amp; Dashboard Development:</li><ul><li>
Design, develop, and maintain interactive dashboards and reports (Looker Studio) that clearly visualize performance attributes.</li><li>
Ensure all reporting is accurate, timely, and aligned with stakeholder needs, providing daily, weekly, and monthly operational views.</li><li>
Present key findings and strategic insights to senior management, translating complex data analysis into clear, business-focused narratives.</li><li>
Validate the accuracy and integrity of data sources used for all performance reporting.</li><li>
Preparing needed business reviews and reports.</li></ul><br>
<li>
Financial &amp; Resource Calibration:</li><ul><li>
Analyze and report on financials, including cost, utilization rates, and operational expenditures.</li><li>
Develop and track the financial impact of proposed process and performance improvements.</li></ul></ul></ul><br>
<b>
What We're Looking For:</b><br>
<ul><li>
Advanced Excel Mastery: You must be highly proficient with Pivot Tables, VLOOKUP/XLOOKUP, Nested Formulas (IF/AND/OR), and Conditional Formatting to handle large, complex datasets quickly.</li></ul><br>
<ul><li>
Data Transformation: A proven ability to clean, structure, and ready raw, messy system exports for analysis. Experience with Power Query is a significant plus.</li></ul><br>
<ul><li>
Dynamic Dashboarding: Hands-on experience creating compelling, interactive visual reports (Charts, Slicers, Trend Lines) using both Excel and Looker Data Studio (or similar tools like Power BI/Tableau).</li></ul><br>
<ul><li>
Metric Fluency: A deep understanding and ability to analyze key operational metrics, including:</li></ul></div><div><ul><li>AHT (Average Handle Time)</li><li>ART (Average Response Time)</li><li>CSAT (Customer Satisfaction)</li><li>Concurrency</li></ul></div><div><br>
<ul><li>
Root Cause Analysis &amp; Insight Delivery: You don't just report &quot;what&quot; happened; you find the &quot;why.&quot; You must be able to identify correlations (e.g., low CSAT correlated with high Response Time), deliver insightful recommendations, and drive operational improvements.</li></ul><br>
<ul><li>
Executive-Level Presentation: Ability to synthesize complex data into clear, concise, and professional &quot;Executive Summary&quot; style PowerPoint slides for senior leadership.</li></ul><br>
<ul><li>
Trend Identification: A sharp eye for spotting outlier performance among specific agents or within certain timeframes.</li></ul></div><div></div><div><div><b><i><br>
What's in it for YOU!</i></b></div><div></div><ul><li><i>
International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;</i></li><li><i>
Continuous development.</i></li><li><i>
Endless growth opportunities.</i></li><li><i>
Modern and comfortable office and relaxing spaces to take a break;</i></li><li><i>
Flexible work schedule;</i></li><li><i>
Life-work balance;</i></li></ul></div><div></div><div><div><b><br>
What Life at Transcom is like!</b></div><div></div><div><i><br>
At Transcom, we&rsquo;re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That&rsquo;s just how we are at Transcom. Here we care and root for each other. You&rsquo;re included, just as you are, from day one. And with the right mindset, there&rsquo;s no end to how far we can go together.</i></div></div><div><i>
&ldquo;We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.&rdquo;</i></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

اورنچ مصر

<div><p>About the job SOC Analyst</p>
<div><p><b>About the Role</b></p>
<p>
As a <b>SOC Analyst</b> at Orange Egypt, you'll be at the forefront of our cybersecurity efforts. Your mission: safeguarding our digital assets and ensuring a resilient defense against threats. If you're passionate about security, and thrive in a dynamic environment, this role is tailor-made for you!</p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li><b>Continuous Monitoring of Security Alerts:</b></li>
<ul><li>Keep a vigilant eye on security alerts generated by various security devices within the SOC.</li>
<li>Swiftly identify potential threats and anomalies.</li>
</ul><li><b>Investigation of Security Alerts:</b></li>
<ul><li>Dive deep into security incidents flagged by the system.</li>
<li>Conduct thorough investigations to determine the nature and severity of each alert.</li>
</ul><li><b>Health Monitoring of SOC Security Devices:</b></li>
<ul><li>Regularly assess the health and performance of SOC security tools.</li>
<li>Report any issues or anomalies promptly to ensure uninterrupted protection.</li>
</ul><li><b>24x7 Security Operations:</b></li>
<ul><li>Collaborate seamlessly with the round-the-clock security operations team.</li>
<li>Be ready to respond to incidents at any time, maintaining our security posture.</li>
</ul><li><b>Data Collection for Escalation:</b></li>
<ul><li>Gather essential data and context required for Level 2 escalation.</li>
<li>Assist in escalating incidents to senior analysts or incident response teams.</li>
</ul><li><b>Scheduled and Ad-Hoc Reporting:</b></li>
<ul><li>Create and deliver regular reports on security incidents, trends, and performance.</li>
<li>Provide ad-hoc reports as needed for management and stakeholders.</li>
</ul><li><b>Adherence to SOC Processes:</b></li>
<ul><li>Follow established SOC processes and guidelines.</li>
<li>Ensure consistency in incident handling and response procedures.</li>
</ul></ul><p><b>Qualifications</b></p>
<p><b>
Experience:</b></p>
<ul>
<li>A minimum of <b>6 months</b> in a similar SOC role.</li></ul>
<p><b>
Education:</b></p>
<p>
A bachelors or masters degree in <b>computer science</b>, <b>information technology</b>, or a related field is <b>required</b>.</p></div></div>

SOC Analyst

Ethics HR

<p><b>Job Responsibilities:</b></p><ul><li>Review on a weekly basis brand protect reports to ensure the bank's brand protection and verify the results with Business &amp; Communication Teams in order to communicate with the concerned third party to take the corrective action.</li><li>Validate discovery scan results against all the bank assets list to discover Live IPs that are not in the asset.</li><li>Validate Wireless Scans results on quarterly basis and send detections (if any) to IT to close them and follow-up closure as per Information Security Policy.</li><li>Validate Security Configuration Review on all Network Security Devices and report misconfiguration findings to IT for mitigation and follow-up till mitigation is completed.</li><li>Validate the change management requests as received from the IT from Information Security perspective then take the suitable action.</li><li>Analyze vulnerabilities to network, operating systems, applications, databases, and other information system components.</li><li>Handle Asset Management including identification, verification and maintenance.</li><li>Analyze and approve change requests that impact the organization on a daily basis.</li><li>Follow up with Threat Intelligence for CBE alerts to proactively identify vulnerabilities that may impact the organization.</li><li>Provides analysis of vulnerabilities to other teams to assist with overall vulnerability remediation efforts.</li><li>Check for vulnerability recommended patching or remediation if product related at vendor side.</li><li>Ensure adhering to policies and procedures in order to guarantee that the bank's business in conducted in compliance with Local Laws, CBE, the bank's Rules and Regulations, as well as, International Standards.</li><li>Ensure the correct functioning and implementation of Permanent Supervision system, compliance, money laundering and workplace success guidelines whenever &amp; wherever possible.</li></ul><p><b>Job Requirements:</b></p><ul><li>Bachelor's Degree in Computer Science or Electronics &amp; Communication Engineering or a related filed from a reputable university.</li><li>Minimum 4 years of experience for the Senior Analyst and minimum of 2 years of experience for the Analyst in banking sector and information security field, including the following backgroud:</li></ul><p>. Penetration Test and Vulnerability Management.<br/>. Security controls, security baseline, technology best practices.<br/>. Enterprise design and architecture.<br/>. Has an integration knowledge across different security technologies and systems.<br/>. Security control enforcement, measure of effectiveness and proposing compensating controls.</p><ul><li>CBE Digital channels regulations.</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;71,509.16 - E&pound;86,118.56 per year</p><p>Work Location: Remote</p>

InfoSec Vulnerability Senior Analyst / Analyst

Confidential Jobs

<div>
 <p>
  🔍
  <strong>
   We&rsquo;re hiring: Finance Analyst
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We're looking for a
  <strong>
   Finance Analyst
  </strong>
  with strong analytical skills, business acumen, and a deep understanding of financial planning and analysis.
 </p>
 <p>
  This role supports end-to-end finance operations&mdash;from
  <strong>
   annual planning and budgeting
  </strong>
  to
  <strong>
   cost efficiency analysis
  </strong>
  ,
  <strong>
   working capital management
  </strong>
  , and
  <strong>
   strategic pricing
  </strong>
  . You&rsquo;ll be working closely with cross-functional teams to deliver insights that drive performance, optimize margins, and mitigate financial risks.
 </p>
 <p>
  <br/>
 </p>
 <p>
  🎯 Key Responsibilities
 </p>
 <p>
  ✔ Assist in building
  <strong>
   AOPs
  </strong>
  , quarterly forecasts, and operating budgets
 </p>
 <p>
  ✔ Conduct
  <strong>
   margin analysis
  </strong>
  ,
  <strong>
   OPEX reporting
  </strong>
  , and yield calculations
 </p>
 <p>
  ✔ Collaborate on
  <strong>
   cost-saving initiatives
  </strong>
  and
  <strong>
   pricing strategies
  </strong>
 </p>
 <p>
  ✔ Monitor
  <strong>
   working capital
  </strong>
  , inventory flows, and cash positions
 </p>
 <p>
  ✔ Build and maintain
  <strong>
   financial models
  </strong>
  to support decision-making
 </p>
 <p>
  ✔ Identify financial risks and support mitigation strategies
 </p>
 <p>
  ✔ Report monthly performance with accurate and timely insights
 </p>
 <p>
  💡 Ideal Candidate
 </p>
 <p>
  ✅ Mandatory ACCA certification
 </p>
 <p>
  ✅ Bachelor's degree in Finance/Accounting (
 </p>
 <p>
  ✅ Strong experience with
  <strong>
   financial modeling
  </strong>
  , Excel, and ERP systems (SAP, Oracle preferred)
 </p>
 <p>
  ✅ 1&ndash;3 years in FP&amp;A, cost control, or business finance&mdash;preferably in
  <strong>
   FMCG, manufacturing, or multinational environments
  </strong>
 </p>
 <p>
  ✅ Solid understanding of
  <strong>
   standard costing, working capital, and profitability analysis
  </strong>
 </p>
 <p>
  ✅ Highly
  <strong>
   analytical
  </strong>
  ,
  <strong>
   solution-oriented
  </strong>
  , and able to communicate insights effectively
 </p>
 <p>
  This is a
  <strong>
   hands-on, high-impact role
  </strong>
  for someone looking to deepen their experience in commercial finance while contributing to performance, pricing, and profitability decisions at a strategic level.
 </p>
 <p>
  <br/>
 </p>
 <p>
  📬 If you're ready to take on a challenge and grow within a dynamic finance environment, let&rsquo;s connect.
 </p>
 <p>
  #FinanceJobs #FPandA #FinancialAnalyst #BusinessFinance #HiringNow #CostAnalysis #ERP #FinancialPlanning #DataDriven #ExcelModeling #CareersInFinance #MiddleEastJobs #FinanceProfessionals
 </p>
</div>


Financial Analyst

<p><b>Job Responsibilities:</b></p><ul><li>Review &amp; maintain the Risk profile according to the bank's Cyber Security Risk appetite.</li><li>Identify information security controls necessary to remediate identified risks and follow up remediation with the concerned business lines.</li><li>Assess information security risks for IT assets and propose appropriate measures to eliminate/reduce risk.</li><li>Coordinate with Information Security teams to manage the risk assessment activities.</li><li>Engage InfoSec Teams in all new initiatives and projects to handle InfoSec risk assessment for new projects/technologies with concerned stakeholders.</li><li>Follow up on Audit reports along with audit Findings/Recommendations by Internal Audit/External Audit, CBE and ensure remediation with the related parties.</li><li>Ensure maintaining Global InfoSec Risk Register for all assessed IT assets &amp; follow up on open risks until closure.</li><li>Review the cases performed by the InfoSec Governance &amp; Compliance Teams from risk perspective side.</li><li>Participate in the Change Advisory Board (CAB) meeting.</li><li>Work on standard and ad-hoc threats providing InfoSec risk assessment as needed.</li><li>Conduct Risk Assessment on notified threats and/ or vulnerabilities received from (Cyber Security, CBE, Vendors).</li><li>Engage in new bank&rsquo;s projects to identify, assess, and evaluate the inherent InfoSec Risk.</li><li>Participate in updating the annual risk policy.</li><li>Report to the Team Leader / Associate / Manager the challenges, business issues, breached SLAs, and internal team concerns.</li><li>Ensure adhering to policies and procedures in order to guarantee that the bank's business in conducted in compliance with Local Laws, CBE, the bank's Rules and Regulations, as well as, International Standards.</li><li>Ensure the correct functioning and implementation of Permanent Supervision system, compliance, money laundering and workplace success guidelines whenever &amp; wherever possible.</li></ul><p><b>Job Requirements:</b></p><ul><li>Bachelor's Degree in Computer Science or Electronics &amp; Communication Engineering or a related field from a reputable university.</li><li>Minimum 4 years of experience for the Senior Analyst and 2 years of experience for the Analyst in the banking sector and information security field, including the following backgroud:</li></ul><p>. Risk assessment, identification and mitigation<br/>. Security controls, security baseline, technology best practices.<br/>. Has an integration knowledge across different security technologies and systems.<br/>. Security control enforcement, measure of effectiveness and proposing compensating controls.</p><ul><li>CBE regulations.</li></ul><p>Job Type: Full-time</p><p>Work Location: Remote</p>

InfoSec Risk Senior Analyst / Analyst

<p><b>Job Responsibilities:</b></p><ul><li>Assist in achieving adequate information security control levels across the bank's information assets.</li><li>Ensure clear understanding to information security controls necessary to remediate identified risks and follow up remediation with the concerned business lines.</li><li>Assist in implementing PCI-DSS controls allowing for annual re-certification by coordinating with IT and the concerned Business lines.</li><li>Follow up on all PCI-DSS activities to be delivered on time &amp; reviewed by InfoSec Compliance Team Leader and validated by InfoSec Compliance Manager/Associate before delivering to the QSA.</li><li>Ensure clear understanding for information security controls necessary to fulfil compliance and regulatory requirements (Swift, CBE, PCI-DSS, etc.) to ensure an acceptable level of security maturity across the bank.</li><li>Follow up on all information security policies and security controls related to different standards are properly implemented before reviewing by InfoSec Compliance Team Leader &amp; validating by InfoSec Compliance Manager/Associate.</li><li>Follow up on the effectiveness of applied security controls and share knowledge with Information Security Governance Team of future suggested enhancements and optimization.</li><li>Coordinate with Information Security Team in raising non-compliance and risk of lack of security controls.</li><li>Follow up on breaches SLA&rsquo;s and non-compliances &amp; notify InfoSec Compliance Team Leader to be reported to InfoSec Compliance Manager/Associate &amp; Cyber Security Team to consider in the watch list.</li><li>Attends project design work shops and ensure that the security architecture standards are followed and considered.</li><li>Ensure adhering to policies and procedures in order to guarantee that the bank's business in conducted in compliance with Local Laws, CBE, the bank's Rules and Regulations, as well as, International Standards.</li><li>Ensure the correct functioning and implementation of Permanent Supervision system, compliance, money laundering and workplace success guidelines whenever &amp; wherever possible.</li></ul><p><b>Job Requirements:</b></p><ul><li>Bachelor's Degree in Computer Science or Electronics &amp; Communication Engineering or a related field from a reputable university.</li><li>Minimum 4 years of technical &amp; functional experience in Information Security field for the Senior Analyst.</li><li>Minimum 2 years of technical &amp; functional experience in Information Security field for the Analyst.</li><li>Analytical, self-motivated, cooperative &amp; proactive.</li><li>Excellent interpersonal, leadership and directing skills.</li><li>Excellent communication &amp; computer skills.</li><li>Strong understanding of banking operations.</li><li>Analytical mind-set with ability to grasp new concepts and diverse aspects of bank and risk operations.</li><li>Fluency in Arabic and English written/spoken.</li></ul><p>Job Type: Full-time</p><p>Work Location: Remote</p>

InfoSec Compliance Senior Analyst / Analyst

Explore 447+ Analyst in Egypt this December. Find roles across top companies and apply now to boost your career.

447 analyst jobs IN Egypt

Business Analyst

Business Analyst

SOC Analyst

InfoSec Vulnerability Senior Analyst / Analyst

Financial Analyst

InfoSec Risk Senior Analyst / Analyst

InfoSec Compliance Senior Analyst / Analyst