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IntouchCX

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
We are changing the way people think about customer care, and we need your help!
 
Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.
 
As Reporting Analyst, You Will…
 <ul>
<li>Be responsible for real-time reporting and diagnosing trends in key performance metrics</li>
<li>Generate weekly and daily KPI reports</li>
<li>Ensure employee data is current and accurate for assigned program</li>
<li>Work in partnership with Operational Leaders and Program Leadership</li>
</ul>
As Reporting Analyst, You Have…
 <ul>
<li>High School Diploma or equivalent is required</li>
<li>Experience in leadership and working in a supervisory role</li>
<li>Advanced knowledge of MS Word, Excel and Google Docs</li>
<li>Proficiency with formulas and pivot tables</li>
<li>Excellent communication skills</li>
<li>Ability to enter data with a high level of accuracy</li>
<li>Adaptability to learn a variety of software programs (such as Javascript)</li>
<li>Strong analytical and problem solving skills</li>
<li>Flexibility to work evenings and weekends if needed</li>
</ul>

Reporting Analyst

Systems Limited - Egypt

<div>
 
 
 Job Summary:
 
 
 
 The Business Analyst will act as a key liaison between business stakeholders and technical teams, ensuring that data-related solutions effectively address business needs. The role involves gathering, analyzing, and documenting requirements while supporting the successful delivery of data and analytics projects.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Gather, document, and validate business requirements for data warehouse and integration projects.
 </li>
 <li>
 Translate business needs into detailed functional specifications and acceptance criteria.
 </li>
 <li>
 Liaise between business users and technical teams to ensure alignment and mutual understanding.
 </li>
 <li>
 Support end-to-end project delivery, ensuring timelines, quality standards, and objectives are met.
 </li>
 <li>
 Participate in user acceptance testing (UAT) and verify that deliverables meet business expectations.
 </li>
 <li>
 Prepare reports, documentation, and process flows to support project transparency.
 </li>
 <li>
 Identify areas for process improvement and recommend data-driven solutions.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 Strong understanding of
 
 Data Warehouse (DWH)
 
 concepts and
 
 data integration
 
 techniques.
 </li>
 <li>
 
 Proficiency in SQL
 
 for data analysis and validation is preferred.
 </li>
 <li>
 Excellent
 
 communication and stakeholder management
 
 skills.
 </li>
 <li>
 Knowledge of
 
 banking domain processes
 
 is an advantage.
 </li>
 <li>
 Bachelor&rsquo;s degree in business administration
 
 , Information Systems, Computer Science, or a related field.
 
 </li>
 <li>
 
 2&ndash;4 years of experience
 
 as a
 
 Business Analyst
 
 , preferably within data or analytics projects.
 </li>
 </ul>
 
 
</div>

Business Analyst

PepsiCo

<div>
 
 Overview
 
 
 
 This role is responsible for supporting the MENA FOBO BU Franchise Commercial, finance &amp; planning &amp; other support functions with key reporting and analysis of performance by Channel, Key Customer and Sales Area against key deliverables, Adding value to the reports suite, this role also provides meaningful insights and recommendations to the Franchise Leadership team, highlighting all opportunities for growth and productivity. The Franchise Analyst roles has the added key responsibility of interacting with the relevant bottler team members to gather the data and support reconciliation between PepsiCo and Bottler on Co-op Budgets and Spends along with PepsiCo Finance and Controls team.
 
 
 
 Responsibilities
 
 
 
 Functional Responsibilities:
 
 
 <ul>
 <li>
 Support PepsiCo Franchise senior leadership team (typically LG1+) - with standard reporting against established performance measurables as well as ad-hoc reporting requests
 </li>
 <li>
 Responsible on all financial &amp; planning reporting related to the assigned market on the agreed frequency with high level of accuracy. The accuracy of these reports has significant impact on Pepsico spends related decisions running into Millions of Dollars, and without another layer of control - apart from the Franchise Directors themselves, whom the analyst role supports
 </li>
 <li>
 Partner with Cluster Commercial Leadership to revise and refine reporting requirements, ensuring outputs remain relevant, meaningful and user-friendly to best support decision-making
 </li>
 <li>
 Analyze large complex data sets, across multiple categories, channels, customers and highlight opportunities by Customer/Channel. The role is expected to not just compile data but understand and highlight insights with better business understanding. This is a key expectation as the Franchise Team is very lean and does not have any other team members supporting data insights.
 </li>
 <li>
 Develop on-demand reports delivering improved agility through ease of access and enhanced visualization
 </li>
 <li>
 Collate and format large and complex sets of data across multiple channels, customers and sales areas. Analyze data to distil meaningful insights on performance trends and opportunities
 </li>
 <li>
 Present insights and recommendations to Franchise Leadership team on a monthly basis and in a clear, concise and professional manner. Franchise Analyst is expected to deliver presentations for the Franchise Director that can be then in turn presented to the Bottler of Franchise BU GM for making the business case of investment or insights on spend performance tracking as needed.
 </li>
 <li>
 Support Commercial Analytics functional excellence, helping to evaluate new technologies to improve capability of GBS service offering. The role is expected to upgrade the current quality of MS-excel based reports to further enable Power BI and other technology enabled Dashboards for agile and visually enhanced reporting.
 </li>
 <li>
 Support business development and continuous improvement initiatives to drive growth and efficiency both within Cluster and GBS Hub
 </li>
 <li>
 The Franchise analyst role also works on Funds reconciliation between Bottler and PepsiCo and supports the BU Franchise Finance and Controls teams with Fact Sheets (Approved Spends) tracking and activities completed by the bottler against the approved budgets along with highlight remaining budget on a regular interval.
 
 
 </li>
 </ul>
 People Responsibilities:
 
 
 <ul>
 <li>
 Develop daily interaction with senior leadership with the market under scope. Across multiple Functions including Franchise Directors, and BU Finance Planning and Controls teams
 </li>
 <li>
 Develop winning relationships with key stakeholders including the bottler staff as needed within the Franchise Cluster Commercial function, embedding GBS Commercial Analytics services within the organization
 </li>
 <li>
 Act as a point of contact and trusted business partner for Franchise Cluster Commercial team, participating in standard operational review calls with key stakeholders and Business Leaders
 </li>
 <li>
 Support the Reporting &amp; Analytics Lead and Cluster Sales Lead with all initiatives to improve GBS service offerings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Essential:
 
 
 
 <ul>
 <li>
 Fluent English with excellent interpersonal skills
 </li>
 <li>
 Exceptional written and oral communication, adapting approach by situation and audience
 </li>
 <li>
 Demonstrated experience with MS Excel (Advanced), Power BI &amp; Commercial Analytics tools
 </li>
 <li>
 Collaboratively and proactively works with multi-functional teams
 </li>
 <li>
 Flexible, organized and able to handle competing priorities
 </li>
 <li>
 Experience using SAP, SAP BI
 
 
 </li>
 </ul>
 Good to have:
 
 
 <ul>
 <li>
 Working knowledge of AI Tools to leverage in Reporting and Analytics
 </li>
 <li>
 Financial Background.
 </li>
 </ul>
</div>

Sales Analyst

Anasia

<div><div><div>Financial Analyst
Job Type: Full Time
Location: Cairo, Egypt Category: Finance
</div><div>Qualifications:
<ul><li>Bachelor's degree in Finance, Accounting, or a related field. A professional certification (e.g., CFA, CPA) is a plus.</li><li>
Proven work experience as a Financial Analyst or in a similar role.</li><li>
Proficiency in financial modeling, forecasting, and analysis techniques.</li><li>
Advanced Excel skills and experience with financial software (e.g., ERP systems, BI tools).</li><li>
Strong analytical and problem-solving skills with attention to detail.</li><li>
Effective communication skills, with the ability to present financial information to non-financial stakeholders.</li><li>
Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.</li></ul> 
 
Responsibilities:
<ul><li>Conducting in-depth research on various investment options, including stocks, bonds, mutual funds, and other securities.</li><li>
Preparing detailed investment reports, recommendations, and presentations for clients or internal decision-makers.</li><li>
Creating financial models to project the future performance of investments, including cash flow analysis, valuation, and scenario planning.</li><li>
Communicating findings and recommendations to clients or investment management teams.</li><li>
Maintaining close relationships with clients, understanding their financial needs and investment objectives.</li><li>
Communicating regularly with clients to update them on portfolio performance and any recommended changes.</li><li>
Evaluating the risks associated with various investment options, including market risk, credit risk, and liquidity risk.</li><li>
Prepare and present financial reports, dashboards, and presentations for senior management and key stakeholders.</li></ul></div></div></div>

Financial Analyst

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs
 
 
 understand that achieving growth for our partners requires a culture of constant motion; exploring
 
 
 new technologies, being ready to handle any challenge in a moment's notice, mastering consistency
 
 
 in an ever-changing world - that's what it takes to get there. If that's something you want to be a
 
 
 part of, apply today for the Quality Analyst role to support Us in Egypt!
 
 
 
 What does a Quality Analyst really do?
 
 
 
 The Quality Analyst is responsible for completing audits or evaluations, which may include but not
 
 
 be limited to, Quality Audits, scrubbing performed CSAT/NPS, Resolution rate, AHT, Cycle Time,
 
 
 Policy Adherence, Ticket Closures, etc. Quality Analyst will ensure that they perform the evaluations
 
 
 as per the targets defined for them on a monthly or weekly basis.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Audit calls/interactions/transactions for aligned Teammates
 </li>
 <li>
 Coach Teammates for performance improvement (campaign specific)
 </li>
 <li>
 Report performance for aligned span on a daily/weekly/monthly basis
 </li>
 <li>
 Provide inputs, basis audits, for briefings and training need identification
 </li>
 <li>
 Partner with TLs in leading Team Meetings for metric improvement
 </li>
 <li>
 Participate in strategic projects for the campaign/LoB
 </li>
 <li>
 Identify and escalate any potential quality issues per defined process
 </li>
 <li>
 Isolate and report defects; verify defect fixes
 </li>
 <li>
 Suggest process/system improvements based on common customer concerns
 </li>
 <li>
 Accomplish other responsibilities assigned by management
 </li>
 <li>
 Drive quality initiatives, contests and campaigns for the assigned span
 </li>
 <li>
 Be updated on knowledge and serve as SME for the campaign/LoB
 
 
 </li>
 </ul>
 
 Technical Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Graduation (Preferred)
 </li>
 <li>
 Minimum of 1-year experience as Quality Analyst (preferred)
 </li>
 <li>
 Basic excel/google sheets skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Preferably familiar with application of basic quality tools such as cause and effect, histogram,
 
 
 </li>
 </ul>
 correlation etc.
 
 
 <ul>
 <li>
 Fluency in English
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Strong customer centricity
 </li>
 <li>
 Ability to provide constructive feedback in an assertive manner
 </li>
 <li>
 Good written and verbal communication skills
 </li>
 <li>
 Logical thinking
 </li>
 <li>
 Ability to manage conflicts
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to work with minimal supervision and demonstrate initiative and good judgment
 </li>
 <li>
 Versatility and ability to work on multiple projects
 </li>
 <li>
 Ability to establish and maintain effective working relations with a wide variety of individuals
 </li>
 <li>
 Ability to work with a diverse team
 </li>
 <li>
 Continuous improvement mindset
 
 
 </li>
 </ul>
 
 Personality Traits Required
 
 
 
 <ul>
 <li>
 Clear thought process
 </li>
 <li>
 Ability to clearly articulate
 </li>
 <li>
 Highly conscientious and diligent
 </li>
 <li>
 Assertiveness
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2503_4477
 
 
 Posted At: Thu Mar 27 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Quality Analyst

PSA BDP

<div>
 
 Job Description
 
 
 
 About PSA BDP:
 
 
 PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
 
 
 We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
 
 
 We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
 
 
 PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail &amp; consumer, life sciences &amp; pharmaceuticals, and electric vehicle &amp; industrial verticals.
 
 
 
 Scope :
 
 
 
 This role will manage the processes within PSA BDP to achieve optimization and is constantly working on improvements.
 
 
 
 Responsibilities :
 
 
 
 <ul>
 <li>
 System development (all systems used by operations) with the knowledge of what is required globally and within the global PSA BDP strategy.
 </li>
 <li>
 Taking reasonability and act accordingly there where needed ; Involve local, regional and/or global management.
 </li>
 <li>
 Demonstrating use of Performance Metrics and Improvement in Performance and pro-active monitoring of quality standards.
 </li>
 <li>
 Creating a sense of urgency and taking ownership when service levels are "challenged" and pro-active monitoring of quality standards. In doubt, taking proactive action and measuring country / team performance and sharing the outcome with local management.
 </li>
 <li>
 Taking corrective actions and communicating changes to be made within operations and systems. Also taking corrective actions and communicating changes to be made within source systems and PSA BDP Global systems in accordance with IT.
 </li>
 <li>
 Acting as a SME "Subject Matter Experts" for Egypt to raise the performance of people and systems within PSA BDP. Creating a sense of urgency and taking ownership in development of tools and reports to support operations and gain more productivity.
 </li>
 <li>
 Support sales in sales force system and reporting.
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Excellent written and verbal English communication skills.
 </li>
 <li>
 Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree required.
 </li>
 <li>
 Experience: 2-5+ years in a Business Analyst (BA) or analyst role, preferably within logistics, freight forwarding, or shipping.
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong communication abilities.
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Proven ability to work effectively across functional teams.
 </li>
 </ul>
 </ul>
</div>

Concentrix

<div>
 Job Title:
 
 
 Senior Analyst
 
 
 
 Job Description
 
 
 
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
 The Concentrix Catalyst team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
 
 
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 Join us and be part of this journey towards greater opportunities and brighter futures.
 
 
 The Senior Analyst plays a crucial role in delivering strategic business analysis services to our partners. This position emphasizes understanding the context, strategy, and processes of both our organization and our clients. By leveraging in-depth insights into customer needs, services, and business roadmaps, the Senior Analyst fosters collaboration across various functions. Resourcefulness, flexibility with data approaches, tenacity, and collaboration are critical for success. The role involves processing raw data into actionable insights and proactively assessing programs to enhance operations and finances.
 
 
 
 Responsibilities:
 
 
 
 
 Strategic Insight:
 
 
 
 <ul>
 <li>
 Collaborate with internal and client units to understand business strategies, processes, and services.
 </li>
 <li>
 Comprehend the broader business environment, including industry trends and internal dynamics.
 </li>
 <li>
 Identify opportunities to overcome business challenges based on impact and value.
 </li>
 <li>
 Utilize insights and data measurement for solution feasibility.
 
 
 </li>
 </ul>
 
 Process Review and Improvement:
 
 
 
 <ul>
 <li>
 Map and review business processes from end-to-end.
 </li>
 <li>
 Identify risks and provide quantified mitigation strategies.
 </li>
 <li>
 Encourage continuous improvement and explore innovative solutions.
 
 
 </li>
 </ul>
 
 Analytical Project Management/Participation:
 
 
 
 <ul>
 <li>
 Manage analytical projects, including timeline creation and documentation.
 </li>
 <li>
 Partner with operations and clients to understand business problems and processes.
 </li>
 <li>
 Conduct data analysis and present actionable recommendations.
 </li>
 <li>
 Track the impact of recommendations to ensure value realization.
 
 
 </li>
 </ul>
 
 Communication and Relationship Management:
 
 
 
 <ul>
 <li>
 Maintain effective communication with stakeholders.
 </li>
 <li>
 Present analysis and findings to all organizational levels, including executives.
 
 
 </li>
 </ul>
 
 Data-Driven Decision Making:
 
 
 
 <ul>
 <li>
 Develop and manage reports contributing to action plan execution.
 </li>
 <li>
 Ensure data reliability and operationalize opportunities through statistical analysis.
 
 
 </li>
 </ul>
 
 Teamwork and Accountability:
 
 
 
 <ul>
 <li>
 Initiate improvements and own business success.
 </li>
 <li>
 Coordinate with team members to implement solutions.
 </li>
 <li>
 Follow through on initiatives and outcomes.
 
 
 </li>
 </ul>
 
 Call-Related Tasks:
 
 
 
 <ul>
 <li>
 Listen to calls to generate data and identify improvement opportunities.
 </li>
 <li>
 Assess customer satisfaction through sentiment analysis.
 </li>
 <li>
 Ensure process compliance in customer interactions.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a related field with 5-8 years of experience.
 </li>
 <li>
 Strong analytical skills, ability to translate data into insights.
 </li>
 <li>
 Business proficiency in English &amp; German (C1).
 </li>
 <li>
 Adaptability to changing business needs.
 </li>
 <li>
 Proven skills in project/solution implementation.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 <li>
 Advanced skills in Microsoft Office applications.
 </li>
 <li>
 Creative problem-solving abilities.
 </li>
 <li>
 Willingness to align with a North American work schedule and work onsite as needed.
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Exposure to Python, SQL, Databricks, and AI tools.
 </li>
 <li>
 Familiarity with machine learning concepts.
 </li>
 <li>
 Knowledge of Six Sigma methodologies.
 </li>
 <li>
 Experience in the financial services industry.
 </li>
 <li>
 Proficiency in Italian, French, and Spanish.
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo - Plot no. 53, North Teseen st building 202
 
 
 Language Requirements:
 
 
 French, German (Required), Italian, Spanish
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1634636
 
</div>

Senior Analyst

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