customer success manager Jobs in Dhahran Saudi Arabia

customer success manager

sales account manager Jobs in Dhahran Saudi Arabia

sales account manager

application support manager

aramco digital

<div>
 
 
 Job Description:
 
 
 
 
 
 
 The Application Support Manager is responsible for leading and managing the end-to-end support of enterprise business applications across the organization. This includes ensuring operational stability, performance, continuous improvement, and user satisfaction across ERP platforms, CRM systems, productivity solutions, and custom applications. The role encompasses managing application lifecycle operations, major platform support (including ServiceNow and Salesforce), ERP operations (SAP, Oracle ERP), transition and release governance, incident and problem management, and vendor relationships.
 
 
 
 
 
 
 Core Functional Skills:
 
 
 
 
 
 <ul>
 <li>
 
 Application Lifecycle Management:
 
 Oversee the deployment, operation, maintenance, and retirement of enterprise applications, ensuring optimal performance and minimal business disruption.
 </li>
 <li>
 
 Transition &amp; Release Management:
 
 Govern structured application transitions and release deployments ensuring that new systems, updates, and patches are delivered without service degradation.
 </li>
 <li>
 
 ERP Systems Operations:
 
 Lead the day-to-day support and performance management of ERP platforms (SAP, Oracle ERP), ensuring operational continuity for business-critical processes.
 </li>
 <li>
 
 Platform Support Management:
 
 Manage major enterprise platforms such as ServiceNow, Salesforce, and other business applications, ensuring robust support and operational enhancements.
 </li>
 <li>
 
 Custom Application and Platform Support:
 
 Provide technical leadership for internally developed applications and integration platforms, ensuring scalability, resilience, and supportability.
 </li>
 <li>
 
 Incident, Problem, and Change Management:
 
 Drive proactive incident resolution, root cause analysis, and structured change management across application services.
 </li>
 <li>
 
 Vendor and Contract Management:
 
 Manage external vendors delivering application services, ensuring service levels, performance standards, and strategic partnerships are maintained.
 </li>
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 Continuous Improvement:
 
 Monitor application performance, user satisfaction, and operational metrics to identify areas for improvement and innovation.
 </li>
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 Business Stakeholder Engagement:
 
 Act as a strategic partner with business units, translating operational needs into efficient and scalable application support services.
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Education:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.
 </li>
 <li>
 12+ years of experience in enterprise application support leadership roles, including ERP and major platforms like ServiceNow and Salesforce.
 </li>
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 Strong technical background across enterprise systems, application integrations, and platform administration.
 </li>
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 Expertise in ITSM practices for application support operations.
 </li>
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 Certifications preferred: SAP Certified Associate, Oracle Fusion Cloud certifications, ServiceNow Certified System Administrator, Salesforce Administrator, Microsoft Certified Azure Developer, Java SE Programmer, Python Institute certifications, ITIL Foundation or Practitioner.
 </li>
 </ul>
</div>

Application Support Manager

<div>
 
 
 Overview:
 
 
 
 The Customer Success Manager owns the post-sales customer relationship and ensures customers realize measurable value from the company&rsquo;s products and services. The CSM drives adoption, retention, customer satisfaction, and long-term growth by proactively managing the customer lifecycle, mitigating risks, and coordinating cross-functional teams to deliver service excellence aligned with SLAs and business objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Serve as the primary post-sales relationship owner.
 
 
 &bull;Develop trusted advisor relationships with key stakeholders.
 
 
 &bull;Conduct regular check-ins, service reviews, and Quarterly Business Reviews (QBRs).
 
 
 &bull;Understand customer business objectives and align solutions accordingly.
 
 
 &bull;Identify risks and develop corrective action plans.
 
 
 &bull;Monitor customer health indicators and usage metrics.
 
 
 &bull;Proactively identify churn risks.
 
 
 &bull;Manage escalations with support and engineering teams.
 
 
 &bull;Ensure SLA compliance and service performance transparency.
 
 
 &bull;Coordinate with Call Center, Operations/NOC, Sales, and other internal teams.
 
 
 &bull;Advocate internally for customer needs.
 
 
 &bull;Support renewal processes.
 
 
 &bull;Track KPIs and customer health scores.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 &bull;Bachelor&rsquo;s Degree in Business Administration, Marketing, Information Technology, Engineering, or a related field.
 
 
 &bull;Relevant professional certifications in Customer Success, Account Management, IT Service Management (e.g., ITIL), or Project Management (e.g., PMP) are an advantage
 
 
 
 
 
 Experience:
 
 
 &bull;6-10 years of experience in Customer Success, Account Management, Service Delivery, or a related customer-facing role preferable in technology, telecommunications, or digital services companies.
 
 
 &bull;Experience in managing enterprise or strategic accounts within complex, multi-stakeholder environments
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 &bull;Proficiency in customer success platforms, CRM systems (e.g., Salesforce), and data analytics/reporting tools.
 
 
 &bull;Strong understanding of SLA management, service delivery frameworks, and customer lifecycle management.
 
 
 &bull;Ability to analyze customer usage data and translate insights into actionable plans.
 
 
 &bull;Excellent communication, presentation, and stakeholder management skills.
 
</div>

Customer Success Manager

SThree

<div>
 Job Description General Manager - MRO Operational Excellence Location: Kingdom of Saudi Arabia (KSA) Reporting To: Vice President - MRO Employment Type: Full-time, Senior Leadership Role Role Purpose &amp; Job Summary The General Manager - MRO Operational Excellence is a senior leadership role responsible for driving operational excellence, efficiency, and continual improvement across the MRO (Maintenance, Repair &amp; Overhaul) function. The role serves as a critical bridge between MRO Production and MRO Projects, ensuring strategic alignment, optimized processes, and consistent, high-quality delivery across all shipyard operations. This position has enterprise-wide impact, influencing operational performance, delivery timelines, cost optimization, resource planning, procurement effectiveness, and contractual execution. The GM will proactively identify operational gaps, lead transformation initiatives, embed best practices, and champion a culture of continuous learning and performance excellence. Operating across multiple departments and disciplines, the role supports MRO activities across the shipyard and interfaces closely with Procurement, Project Controls, Business Development, QA/QC, and other support functions. The incumbent will exercise significant leadership autonomy, influence strategic decisions, and provide expert guidance based on extensive shipbuilding and ship repair experience. Key Areas of Accountability Operational Excellence &amp; Process Improvement
 
 
 <ul>
 <li>
 Identify operational and procedural gaps arising from project execution and production delivery, and lead revisions to MRO procedures, standards, and workflows through to full closure.
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 Spearhead efficiency optimization initiatives aimed at reducing project turnaround time and improving redelivery performance.
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 Analyze production efficiencies, workflows, and capacity utilization; recommend and implement improvement strategies through Production Process Engineers and Interface Engineers.
 
 
 </li>
 </ul>
 Cross-Functional Leadership &amp; Collaboration
 
 
 <ul>
 <li>
 Maintain close daily coordination with MRO Production, Projects, and other internal departments to ensure operational alignment and smooth execution.
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 Establish strong collaboration with Procurement, Project Controls, Business Development, and QA/QC to ensure integrated decision-making and performance optimization.
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 Act as an escalation and problem-solving authority for cross-functional operational challenges.
 
 
 </li>
 </ul>
 Performance Management &amp; KPIs
 
 
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 Develop, implement, and monitor key performance indicators (KPIs) and objectives related to MRO projects, production efficiency, cost, quality, and schedule adherence.
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 Drive accountability for performance outcomes and ensure corrective actions are implemented and sustained.
 
 
 </li>
 </ul>
 Quality, Compliance &amp; Risk Management
 
 
 <ul>
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 Initiate, manage, and close non-conformance reports (NCRs), whether client-driven or internal, coordinating with QA/QC teams to ensure effective resolution.
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 Ensure compliance with contractual, regulatory, and classification society requirements across MRO operations.
 
 
 </li>
 </ul>
 Technology, Innovation &amp; CAPEX
 
 
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 Track relevant technological advancements in shipbuilding and MRO operations; develop business cases and recommendations for adoption.
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 Contribute to CAPEX planning, justification, and implementation for MRO-related improvement initiatives, ensuring execution through to closure.
 
 
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 </ul>
 Financial &amp; Resource Planning
 
 
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 Support the development of MRO budgets, cost forecasts, and manpower planning in collaboration with Project Controls.
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 Prepare and manage departmental budgets, ensuring financial discipline and alignment with operational objectives.
 
 
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 </ul>
 Procurement &amp; Supply Chain Oversight
 
 
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 Be accountable for the MRO project procurement cycle, working closely with assigned procurement teams and PSCM to meet schedule and project commitments.
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 Analyze procurement strategies and vendor options to ensure timely availability, cost effectiveness, and contractual compliance.
 </li>
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 Contribute to vendor evaluation processes based on production and project performance feedback.
 
 
 </li>
 </ul>
 Contracts &amp; Commercial Support
 
 
 <ul>
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 Provide expert insight into client and vendor contracts, including risk identification, operational feasibility, and execution considerations.
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 Support Business Development and management with operational input for new tenders, proposals, and service offerings.
 
 
 </li>
 </ul>
 Education &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor's Degree in Engineering or a related technical discipline relevant to shipbuilding or MRO operations.
 </li>
 <li>
 Advanced certifications in operational excellence, project management, or supply chain management are an advantage.
 
 
 </li>
 </ul>
 Experience Requirements
 
 
 <ul>
 <li>
 Minimum 18 years of overall professional experience within shipyards, including ship/rig repair, fabrication, or new build environments.
 </li>
 <li>
 At least 10 years of experience within the shipbuilding or ship repair industry, with demonstrable leadership in operations or project delivery.
 </li>
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 Strong exposure to large-scale MRO operations, complex project environments, and multi-disciplinary coordination.
 
 
 </li>
 </ul>
 Key Competencies &amp; Skills
 
 
 <ul>
 <li>
 Strategic leadership and change management
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 <li>
 Deep operational and technical understanding of shipyard MRO activities
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 Strong analytical and problem-solving skills
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 Budgeting, cost control, and commercial acumen
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 Stakeholder management and cross-functional collaboration
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 High accountability, resilience, and perseverance
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 Excellent communication and decision-making capabilities
 
 
 </li>
 </ul>
 If interested please apply here, or send your CV to my email. Let op: vacaturefraude Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de offici&euml;le contactgegevens op onze website. Important: job fraud Unfortunately, job fraud is becoming more common. Beware of such scams:* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.
</div>

General Manager - MRO Operational Excellence

<div>
 
 
 Overview:
 
 
 
 The Sales Operations Manager is responsible for driving sales governance, optimizing CRM systems, and ensuring accurate pipeline tracking, forecasting, and reporting. This role plays a critical part in enabling sales effectiveness by providing data-driven insights, enforcing processes, and improving visibility into sales performance. The position requires strong analytical capabilities, operational rigor, and close collaboration with sales, finance, and commercial teams.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Own and manage sales governance frameworks, processes, and policies to ensure consistency and compliance
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 Administer and optimize CRM systems, ensuring data accuracy, completeness, and effective usage by sales teams
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 Monitor and track sales pipeline health, including coverage, progression, and conversion metrics
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 Lead sales forecasting processes, ensuring accuracy, consistency, and alignment with business targets
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 Develop and maintain dashboards and reports to provide real-time visibility into sales performance
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 Analyze sales data to identify trends, risks, and opportunities, providing actionable insights to leadership
 </li>
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 Collaborate with sales, finance, and business units to align on forecasting assumptions and performance metrics
 </li>
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 Support sales planning activities, including target setting, territory planning, and quota allocation
 </li>
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 Drive continuous improvement in sales processes, tools, and reporting capabilities
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 Ensure adherence to governance processes, including deal reviews, approvals, and pipeline hygiene
 </li>
 <li>
 Provide training and guidance to sales teams on CRM usage, reporting standards, and best practices
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or a related field. Master&rsquo;s degree is a plus.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 6&ndash;10 years of experience in sales operations, revenue operations, commercial analytics, or related roles
 </li>
 <li>
 Proven experience managing CRM systems and sales reporting processes
 </li>
 <li>
 Strong background in pipeline management, forecasting, and performance analysis
 </li>
 <li>
 Experience working in fast-paced, data-driven environments, preferably in technology.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Advanced proficiency in CRM systems (e.g., Salesforce, Dynamics)
 </li>
 <li>
 Strong Excel skills (data analysis, modeling, reporting)
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 Experience with BI tools (e.g., Power BI, Tableau)
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 Understanding of sales processes, KPIs, and revenue operations frameworks
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 Familiarity with ERP and financial systems is a plus
 </li>
 </ul>
</div>

Sales Operations Manager

Dhahran Techno Valley

<div>
 
 We are looking for Professional Consultants for KFUPM Master Plan. The King Fahd University of Petroleum and Minerals is seeking Consultants for Professional Project Management and Technical Support Services for the KFUPM Master Plan Project. The scope basically comprises of supervisory and coordination work with regard to master planning and implementation exercises. The hired individuals or Consultants shall envision the future of KFUPM in the next 25 years and also guide KFUPM in developing the Vision by assessing the proposed policies and strategic changes, assist in budget preparation and prioritizing improvements in community services.
 
 
 
 
 
 1. Project Manager (preferably 15 years of experience): Shall be an Urban and Regional Planner who has Masters Degree in urban planning and has previously worked on managing master plan projects and has experience in sustainability. Having PHD would be an added advantage. Skilled in organizing, prioritizing, and scheduling workflow. Writing high quality reports with recommendations. Lead project teams, build relationships and manage community engagements. Technically review and suggest best practices for the different aspects of the master plan and sustainability. Attend, manage, and take minutes to ensure compliance of Master Planners to adhere to schedule of deliverables, and full coordination between all disciplines. Align lessons learned during surveys, interviews and field trips with goals and needs, and adjust to meet cultural requirements. Project Management during the execution phases to ensure client requirements are fulfilled.
 
 
 2. Electro-Mechanical Consultant (preferably 10 years of experience): Shall have a Bachelor&rsquo;s degree in relevant engineering discipline like mechanical or electrical with preferable master&rsquo;s degree. Analyze problems and create innovative solutions by applying technical knowledge. Supervise and analyze the conditional/performance assessment of electro-mechanical utilities and systems in buildings and networks. Guide in developing technically excellent engineering solutions in the built environment. Capable to understand, inspect and report about the systems and networks related to Electrical and Mechanical engineering, Public Health, Heating Ventilation and Air Conditioning, Sustainability, Stormwater, Wastewater, Waste-recycling, Fire and Security, Building Management Systems and IT and Vertical Transportation. Able to handedly manage in preparation and execution of electro-mechanical systems&rsquo; retrofits/upgrades as per latest energy efficient technology. Always focus on energy conservation measures in all aspects of the work.
 
 
 
 
 
 3. GIS Specialist (preferably 10 years of experience): Shall have a Bachelor&rsquo;s degree in a discipline such as Urban Planning, Geography, or Engineering. Profound GIS knowledge with preferably a master&rsquo;s degree in relevant discipline. As a GIS specialist is expected to work with various GIS tools. Supervising the development and management of GIS applications that are being developed by the master planner. Efficiently Maintaining and updating the geospatial database. Developing effective maps and aerial photography. Carry out planning and coordination of GIS activities to meet the outlined goals. Able to handle advanced Arc GIS tools in operating smart digitized maps of the Campus. Have knowledge of Digital Twins, VR, AI and advanced technologies alike. Create procedures and keep updating the maps as per changes requested and as-built information.
 
 
 
 
 
 4.Stakeholder Engagement Officer (preferably 7 years of experience): Shall a Business or Literature Graduate with preferably master&rsquo;s degree in relevant field. The candidate shall have experience in assisting executive personnel in stakeholder management. Responsible to facilitate collaboration between all the KFUPM stakeholders, Consultant and the Master Planner. Manage regular contact with all stakeholders to keep them informed of project activities, collaborative actions, and needs from the project. Can work along with PMO in establishing a very good spoken and written communication, for sharing information, scheduling and record-keeping. Able to prioritize the correspondences and coordinating for the timely responses from the stakeholders. Maintaining a good record of all the stakeholder engagements.
 
 
 
 
 
 5. Project Management Officer (preferably 10 years of experience): Shall be a bachelor&rsquo;s degree in any relevant discipline with previous experience of working with higher management. Work exclusively under the KFUPM Project Director to assist project related administration, coordination and communication. Also assist the Consultant project manager in preparation of progress presentations. Achieve significant productivity in coordinating project tasks with various trades. Maintain and manage project documentation.
 
 
 
 
 
 The Consultants annual contract shall be renewed for a maximum of 2 consecutive years based on the performance and for the part-time consultants it will be renewed for a maximum of 1 year based on the performance.
 
</div>

Parttime Consultant

Fathom.io

<div>
 
 About The Role
 
 
 
 We are a pioneering AI company, marking our footprint on the global stage with a presence in Saudi Arabia, Poland, and Norway. As a pre-Series A startup, we are proudly backed by one of the world's leading corporations, underscoring our potential and the innovative spirit driving our mission. Our platform is engineered to address complex business challenges through cutting-edge AI solutions, with a particular emphasis on computer vision technologies. Our ambition is to launch a product that will revolutionize the industry by leveraging advanced computer vision capabilities.
 
 
 We are looking to hire a passionate
 
 Product Owner
 
 to join our team in Dhahran.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Gather, evaluate, and analyze business and user requirements.
 
 
 <ul>
 <li>
 Build, refine, and maintain detailed user stories aligned with product strategy.
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 Own and prioritize the product backlog, ensuring readiness for upcoming sprints.
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 Collaborate with the Scrum Team during Sprint Planning to define sprint goals and priorities.
 </li>
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 Work closely with UX/UI designers to create wireframes and improve user journeys.
 </li>
 <li>
 Identify, document, and communicate technical issues, bugs, and missing functionality.
 </li>
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 Ensure the development team addresses and resolves issues in a timely manner.
 </li>
 <li>
 Regularly communicate product plans, progress, risks, and insights to internal stakeholders.
 </li>
 <li>
 Participate in all phases of project deployment and client implementation when required.
 </li>
 <li>
 Create and maintain technical support documentation for customers and internal teams.
 </li>
 <li>
 Support continuous product improvement by gathering feedback and identifying opportunities for innovation.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 Competitive salary and benefits package.
 
 
 <ul>
 <li>
 A dynamic and collaborative work environment.
 </li>
 <li>
 Opportunities for professional growth and career development.
 </li>
 <li>
 Exposure to innovative AI-driven products and technologies.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Software Engineering, Information Systems, or a related field.
 </li>
 <li>
 Experience in a Product Owner, Business Analyst, or similar role.
 </li>
 <li>
 Experience working in Agile/Scrum environments.
 </li>
 <li>
 Strong understanding of the Software Development Life Cycle (SDLC).
 </li>
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 Familiarity with Agile methodologies, sprint planning, and backlog refinement.
 </li>
 <li>
 Basic understanding of APIs, integrations, and system architecture.
 </li>
 <li>
 Knowledge of Artificial Intelligence fundamentals is a plus.
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Strong written and verbal communication skills in English.
 </li>
 <li>
 Excellent time management and ability to meet deadlines.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 
 
 </li>
 </ul>
 By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.
</div>

KFUPM Career Fair- Product Owner

<div>
 
 About The Role
 
 
 
 We are a pioneering AI company making our mark on the global stage, with offices in Saudi Arabia, Poland, and Norway. As a pre-Series A startup, we are proudly backed by one of the world&rsquo;s leading corporations, highlighting our strong potential and innovative spirit.
 
 
 Our platform is designed to solve complex business challenges through cutting-edge AI solutions, with a particular focus on computer vision technologies. We are on a mission to launch a product that will transform the industry by leveraging advanced AI and computer vision capabilities.
 
 
 We are looking to hire a
 
 passionate Data Scientist
 
 to join our team in Dhahran.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Support the development and implementation of computer vision models and algorithms for tasks such as object detection, image recognition, and predictive maintenance.
 </li>
 <li>
 Collaborate with product, marketing, and technical teams to integrate AI and computer vision solutions into our AI/DataOps platform.
 </li>
 <li>
 Assist in data science projects from conception to delivery, ensuring data quality and model performance.
 </li>
 <li>
 Conduct research on the latest AI and computer vision techniques to help keep our solutions innovative and competitive.
 </li>
 <li>
 Analyze data and translate findings into actionable insights for both technical and non-technical stakeholders.
 </li>
 <li>
 Help optimize and improve models for scalability, efficiency, and business impact.
 </li>
 <li>
 Prepare datasets, clean data, and perform exploratory data analysis to support model development.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 A dynamic, fast-paced, and challenging work environment.
 </li>
 <li>
 Opportunities for professional growth, mentorship, and career development.
 </li>
 <li>
 Exposure to innovative AI and computer vision projects on a global scale.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Science, Computer Science, Artificial Intelligence, Statistics, or a related field.
 </li>
 <li>
 Experience in Data Science, Machine Learning, or AI-related roles.
 </li>
 <li>
 Basic understanding of computer vision, machine learning, and AI concepts.
 </li>
 <li>
 Familiarity with programming languages such as Python and libraries/frameworks like TensorFlow, PyTorch, OpenCV, Pandas, or Scikit-learn.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Ability to work independently and as part of a collaborative team.
 </li>
 <li>
 Eagerness to learn, research, and experiment with new AI technologies.
 </li>
 <li>
 Good communication skills, with the ability to explain technical concepts clearly.
 
 
 </li>
 </ul>
 By submitting this application, I agree that my personal data will be collected, processed, and retained by the company solely for the purposes of managing and assessing my candidacy.
</div>

KFUPM Career Fair- Data Scientist

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