application support manager Jobs in Dhahran Saudi Arabia

application support manager

customer finance relations coordinator Jobs in Dhahran Saudi Arabia

customer finance relations coordinator

sales account executive Jobs in Dhahran Saudi Arabia

sales account executive

sales account manager Jobs in Dhahran Saudi Arabia

sales account manager

sales operations manager Jobs in Dhahran Saudi Arabia

sales operations manager

customer success manager

aramco digital

<div>
 
 
 Overview:
 
 
 
 The Customer Success Manager owns the post-sales customer relationship and ensures customers realize measurable value from the company&rsquo;s products and services. The CSM drives adoption, retention, customer satisfaction, and long-term growth by proactively managing the customer lifecycle, mitigating risks, and coordinating cross-functional teams to deliver service excellence aligned with SLAs and business objectives.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull;Serve as the primary post-sales relationship owner.
 
 
 &bull;Develop trusted advisor relationships with key stakeholders.
 
 
 &bull;Conduct regular check-ins, service reviews, and Quarterly Business Reviews (QBRs).
 
 
 &bull;Understand customer business objectives and align solutions accordingly.
 
 
 &bull;Identify risks and develop corrective action plans.
 
 
 &bull;Monitor customer health indicators and usage metrics.
 
 
 &bull;Proactively identify churn risks.
 
 
 &bull;Manage escalations with support and engineering teams.
 
 
 &bull;Ensure SLA compliance and service performance transparency.
 
 
 &bull;Coordinate with Call Center, Operations/NOC, Sales, and other internal teams.
 
 
 &bull;Advocate internally for customer needs.
 
 
 &bull;Support renewal processes.
 
 
 &bull;Track KPIs and customer health scores.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 &bull;Bachelor&rsquo;s Degree in Business Administration, Marketing, Information Technology, Engineering, or a related field.
 
 
 &bull;Relevant professional certifications in Customer Success, Account Management, IT Service Management (e.g., ITIL), or Project Management (e.g., PMP) are an advantage
 
 
 
 
 
 Experience:
 
 
 &bull;6-10 years of experience in Customer Success, Account Management, Service Delivery, or a related customer-facing role preferable in technology, telecommunications, or digital services companies.
 
 
 &bull;Experience in managing enterprise or strategic accounts within complex, multi-stakeholder environments
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 &bull;Proficiency in customer success platforms, CRM systems (e.g., Salesforce), and data analytics/reporting tools.
 
 
 &bull;Strong understanding of SLA management, service delivery frameworks, and customer lifecycle management.
 
 
 &bull;Ability to analyze customer usage data and translate insights into actionable plans.
 
 
 &bull;Excellent communication, presentation, and stakeholder management skills.
 
</div>

Customer Success Manager

<div>
 
 
 Overview:
 
 
 
 The
 
 Marketing Communication Expert
 
 will extensively work on strategic communications and go-to-market initiatives for ADC&rsquo;s 450 MHz industrial connectivity portfolio within the Commercial and Business Development function. This role is pivotal in bridging technical offerings with market opportunities through impactful messaging, compelling content, and targeted campaigns. Working closely with sales, product, and external partners, this individual will position ADC as a national leader in mission-critical connectivity and support its role as a digital infrastructure enabler in alignment with Vision 2030 and other national initiatives
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute integrated marketing communication strategies for B2B offerings in collaboration with the Marketing Director.
 </li>
 <li>
 Align messaging and positioning with national priorities (Vision 2030, NIDLP, and digital infrastructure initiatives).
 </li>
 <li>
 Build and maintain ADC&rsquo;s value propositions and brand identity for its 450 MHz spectrum portfolio, including MCC, BCC, and IoT solutions.
 </li>
 <li>
 Position ADC as a national leader in industrial connectivity, emphasizing the uniqueness and strategic value of the exclusive 450 MHz license.
 </li>
 <li>
 Create impactful sales and customer-facing materials such as brochures, decks, playbooks, videos, and case studies tailored to industry verticals.
 </li>
 <li>
 Provide sales teams with tools including battle cards, pitch guides, and value proposition frameworks.
 </li>
 <li>
 Support customer engagement activities&mdash;lead development, introductory meetings, NDAs&mdash;with a focus on driving RFP opportunities.
 </li>
 <li>
 Plan and execute lead-generation campaigns targeting industrial and government sectors.
 </li>
 <li>
 Manage ADC Connectivity BU&rsquo;s representation at trade shows, conferences, and high-profile events.
 </li>
 <li>
 Coordinate public relations, media outreach, and executive visibility aligned with business objectives.
 </li>
 <li>
 Oversee the BU&rsquo;s digital presence, including websites, blogs, whitepapers, and social media.
 </li>
 <li>
 Develop thought leadership content and client success stories to strengthen ADC&rsquo;s brand narrative.
 </li>
 <li>
 Collaborate with ecosystem partners (Zain, Salam, OEMs) for joint campaigns and co-branded initiatives.
 </li>
 <li>
 Support marketplace and product teams in promoting new offerings.
 </li>
 <li>
 Liaise with product, regulatory, network, and delivery teams to ensure go-to-market readiness and synchronized launches.
 </li>
 <li>
 Coordinate with other business units to deliver integrated campaigns and messaging consistency.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 </li>
 <li>
 Bachelor&rsquo;s degree in in Marketing, Communications, Business, or related field (MBA preferred).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Experience:
 
 </li>
 <li>
 6+ years of experience in marketing communication, preferably in B2B technology, telecom, or digital infrastructure sectors
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Skills:
 
 </li>
 <li>
 Strong understanding of telecom services, private networks, and industrial connectivity use cases.
 </li>
 <li>
 Demonstrated expertise in sales enablement, bid content creation, and campaign management.
 </li>
 <li>
 Exceptional writing, storytelling, and visual communication skills.
 </li>
 <li>
 Ability to translate technical concepts into customer-centric narratives.
 </li>
 <li>
 Strong cross-functional collaboration and stakeholder management abilities.
 </li>
 <li>
 Results-driven with a strategic and deadline-focused mindset.
 </li>
 <li>
 Familiarity with government and industrial buyer personas in Saudi Arabia.
 </li>
 </ul>
 
 
</div>

Marketing Communication Expert

<div>
 
 
 Overview:
 
 
 
 
 
 
 The Sales Account Manager drives revenue growth by developing and expanding key public and private sector accounts, identifying new opportunities, and building strong relationships with senior stakeholders. The role leads the full sales lifecycle&mdash;from opportunity shaping at the pre-RFP stage to deal closure&mdash;while positioning IT, ERP platforms such as SAP ERP, Oracle ERP, and Microsoft Dynamics 365, consulting, and digital transformation solutions across strategic clients in Saudi Arabia.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Drive strategic account mining within major public and private sector accounts to identify, qualify, and develop new business opportunities.
 </li>
 <li>
 Build and maintain strong relationships with key stakeholders, including senior executives and decision-makers across government entities and large enterprises.
 </li>
 <li>
 Engage proactively with government authorities and clients during the pre-RFP stage to shape opportunities, influence requirements, and position the organization effectively.
 </li>
 <li>
 Develop and execute account plans and sales strategies aligned with revenue, growth, and market penetration objectives.
 </li>
 <li>
 Lead the full sales lifecycle, including opportunity identification, qualification, solution positioning, proposal development, negotiation, and deal closure.
 </li>
 <li>
 Collaborate closely with presales, solution architects, and delivery teams to develop tailored IT, ERP, consulting, and digital transformation solutions.
 </li>
 <li>
 Drive and coordinate RFP/RFI/RFQ responses, ensuring alignment with client expectations and compliance requirements.
 </li>
 <li>
 Maintain deep understanding of client business priorities, procurement cycles, and funding mechanisms, particularly within government entities in KSA.
 </li>
 <li>
 Identify upsell and cross-sell opportunities within existing accounts to maximize account value and long-term partnerships.
 </li>
 <li>
 Monitor market trends, competitor activities, and regulatory developments to refine sales strategies and positioning.
 </li>
 <li>
 Manage pipeline development, forecasting, and CRM updates to ensure accurate reporting and visibility.
 </li>
 <li>
 Negotiate commercial terms, pricing, and contracts in line with company objectives and governance.
 </li>
 <li>
 Represent the organization in client engagements, industry forums, and government-led initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in business administration, IT, or a related field.
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 6&ndash;10 years of experience in sales or account management within IT services, ERP, consulting, or digital transformation domains.
 </li>
 <li>
 Proven experience in managing and growing major accounts across both public.
 </li>
 <li>
 Demonstrated success in account mining, opportunity creation, and influencing deals at early (pre-RFP) stages.
 </li>
 <li>
 Strong track record of closing large and complex deals with long sales cycles.
 </li>
 <li>
 Experience collaborating with cross-functional teams (presales, solution architecture, delivery) to drive winning outcomes.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 
 
 
 <ul>
 <li>
 Good understanding of facility management operations and building systems.
 </li>
 <li>
 Strong organizational and coordination skills with attention to detail.
 </li>
 <li>
 Ability to manage multiple vendors and service providers effectively.
 </li>
 <li>
 Knowledge of health, safety, and environmental standards.
 </li>
 <li>
 Problem-solving mindset with the ability to handle operational issues proactively.
 </li>
 <li>
 Effective communication and stakeholder management skills.
 </li>
 <li>
 Basic budget awareness and cost control capabilities.
 </li>
 <li>
 Proficiency in facility management systems and MS Office tools.
 </li>
 </ul>
 
 
</div>

Sales Account Manager

Pall - Aerospace

<div>
 
 Bring more to life.
 
 
 
 Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?
 
 
 At Pall Corporation, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we are united by a shared commitment to innovate for tangible impact.
 
 
 You&rsquo;ll thrive in a culture of belonging where your unique perspective matters. And by harnessing the Danaher Business System (DBS), you will help turn ideas into impact&mdash;innovating at the speed of life.
 
 
 As a global leader in high-tech filtration, separation, and purification, Pall Corporation helps customers solve their toughest challenges across a wide range of applications that advance health, safety, and environmentally responsible technologies. From protecting critical assets to improving product quality and minimizing emissions and waste, Pall plays a vital role in some of the world&rsquo;s most demanding environments.
 
 
 The
 
 Client Finance Relations Coordinator
 
 is a customer-facing, site-based role responsible for serving as the key interface between Pall&rsquo;s internal teams and customer finance, procurement, and operational stakeholders across major oil &amp; gas and petrochemical sites in Saudi Arabia, primarily
 
 Aramco and SABIC
 
 .
 
 
 The primary focus of this role is to
 
 support payment follow-up and expediting activities
 
 , strengthen customer relationships, facilitate coordination between internal and external stakeholders, and provide on-site support that helps enable smooth service execution while identifying potential business opportunities.
 
 
 This position reports to the
 
 KSA Field Service Manager
 
 , is part of the
 
 Services organization
 
 , and will be based in
 
 Saudi Arabia
 
 as an
 
 on-site field role
 
 .
 
 
 
 In This Role, You Will Have The Opportunity To
 
 
 
 Lead Payment Follow-Up and Customer Finance Coordination (60%)
 
 
 <ul>
 <li>
 Drive follow-up and expediting of pending payments with key customers, mainly Aramco and SABIC.
 </li>
 <li>
 Build and maintain effective working relationships with customer finance, procurement, and commercial representatives.
 </li>
 <li>
 Understand customer payment cycles, approval routes, and internal processes to help accelerate collections.
 </li>
 <li>
 Coordinate closely with Pall Customer Service, Service, and Project teams to ensure invoices, supporting documentation, and customer requirements are completed accurately and on time.
 </li>
 <li>
 Provide timely updates to internal stakeholders regarding payment status, risks, required actions, and escalation points.
 </li>
 <li>
 Organize and support customer meetings, follow-ups, and escalation discussions related to outstanding payments and commercial coordination.
 
 
 </li>
 </ul>
 Maintain Strong On-Site Customer Engagement (15%)
 
 
 <ul>
 <li>
 Represent Pall professionally at customer sites and maintain a high standard of communication and relationship management.
 </li>
 <li>
 Travel regularly to Aramco and SABIC sites, typically 3&ndash;4 days per week.
 </li>
 <li>
 Act as a trusted day-to-day point of contact between Pall and customer stakeholders on finance- and service-related matters.
 
 
 </li>
 </ul>
 Support Service and Operational Coordination (15%)
 
 
 <ul>
 <li>
 Support the execution of service-related activities through coordination between customer site teams, third-party contractors, and Pall personnel.
 </li>
 <li>
 Help facilitate communication around site requirements, service readiness, and work progress.
 </li>
 <li>
 Assist in resolving coordination issues that may impact service delivery, commissioning, start-up, or operational support.
 </li>
 <li>
 Ensure all site activities are aligned with customer safety expectations and applicable site protocols.
 
 
 </li>
 </ul>
 Identify Commercial Support Opportunities (10%)
 
 
 <ul>
 <li>
 Maintain visibility of customer needs and site activity that could lead to future service or commercial opportunities.
 </li>
 <li>
 Share relevant leads and customer insights with the appropriate Pall commercial or service teams.
 </li>
 <li>
 Support broader customer satisfaction through responsiveness, professionalism, and strong follow-through.
 
 
 </li>
 </ul>
 
 The Essential Requirements Of The Job Include
 
 
 
 <ul>
 <li>
 Diploma or bachelor&rsquo;s degree in Business Administration, Finance, Customer Service, or a relevant technical discipline. A background in Mechanical, Electrical, or Chemical Engineering is an advantage.
 </li>
 <li>
 Minimum of 2 years of experience in a customer-facing coordination, finance follow-up, service support, or commercial support role.
 </li>
 <li>
 Saudi National with strong English communication skills.
 </li>
 <li>
 Experience in payment follow-up, collection coordination, or customer/commercial support with large industrial clients.
 </li>
 <li>
 Familiarity with customer structures and ways of working within major industrial organizations such as Aramco and SABIC.
 </li>
 <li>
 Understanding of site operations, stakeholder management, and field-based customer engagement in industrial environments.
 </li>
 <li>
 Strong interpersonal, communication, follow-up, and coordination skills.
 </li>
 <li>
 Ability to manage multiple stakeholders and work across finance, customer service, operations, and site teams.
 
 
 </li>
 </ul>
 Travel, Motor Vehicle Record, and Physical/Environment Requirements
 
 
 <ul>
 <li>
 Ability to travel up to 70% across customer sites within Saudi Arabia.
 </li>
 <li>
 Valid driver&rsquo;s license with an acceptable driving record.
 </li>
 <li>
 Ability to work in industrial site environments in compliance with customer and company safety standards.
 </li>
 <li>
 Ability to lift, move, or carry equipment up to 40 lb, if required.
 
 
 </li>
 </ul>
 Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
 
 
 For more information, visit www.danaher.com.
</div>

Customer Finance Relations Coordinator

OQ Technology

<div>
 
 With our groundbreaking satellite 5G constellation, OQ Technology is a global leader in the domain of IoT communication connectivity and associated services. We are a venture capital backed company with a successful track record of satellite launches and the first company in the world to disrupt the telecommunication industry by merging cellular 5G with satellites.
 
 
 
 Our technology will have massive implications to the Oil &amp; Gas, Maritime, Industry 4.0, and Transport segments, particularly for the management and tracking of assets in remote and rural areas and extending 5G coverage through non-terrestrial networks.
 
 
 
 As our wireless technologies are constantly evolving and winning multiple awards, with funding for next phase secured, and commercial traction demonstrated, we are now looking to on-board a talented Sales and Business Development Manager to drive and execute the commercial activities of our organization.
 
 
 
 You will lead the execution of the commercial strategy, build our sales and marketing organization to achieve our ambitious business targets for 2026 and beyond, and lead the efforts to grow our customer base and revenues.
 
 
 Tasks
 
 <ul>
 
 <li>
 In depth understanding and execution of the company go to market strategy (GTM) and team charter to achieve agreed objectives and to promote revenue, profitability, and growth.
 </li>
 
 <li>
 Ability to both ideate, develop, and execute a sales pipeline that delivers above market growth whilst managing priorities and challenges and overcoming them, with focus on MEA market.
 </li>
 
 <li>
 Meet and overachieve revenues and backlog objectives
 </li>
 
 <li>
 Intimate understanding of market, trends, customer segmentation and competitor activity, to determine target customer and sales planning per locations, segments, and service lines.
 </li>
 
 <li>
 Provide market intelligence feedback. Support generic business planning and general planning &amp; execution processes.
 </li>
 
 <li>
 Assess, validate market strategy needs for differentiated global/regional services.
 </li>
 
 <li>
 Define strategic sales initiatives for the company and its Affiliates globally as well as generate sales leads and close contracts in accordance with set revenue objectives.
 </li>
 
 <li>
 Develop sales pipeline forecasting for both existing products and services along with new ideas for improvement and innovation to influence investment decisions.
 </li>
 
 <li>
 Identify commercial leads, elaborate client proposals, negotiate offers, execute sales, and manage relationships with existing and potential customers.
 </li>
 
 <li>
 Negotiate and close contracts &ndash; simplify the complex.
 </li>
 
 <li>
 New business development for MEA partners, and other yet TBC regions which fall under the scope of Regional Sales.
 </li>
 
 <li>
 Report directly to the CEO.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 5+ years experience in the sales and business development of satellite or mobile telecommunication solutions into key target M2M markets (including, but not limited to: Oil &amp; Gas, Utilities, Maritime, Transport).
 </li>
 
 <li>
 Must have developed new business across Middle East region.
 </li>
 
 <li>
 Strategic Thinker with a Hunter Mentality and strong prospecting skills.
 </li>
 
 <li>
 Strong professional sales and presentation skills.
 </li>
 
 <li>
 Proven ability to negotiate.
 </li>
 
 <li>
 Successful and quantifiable &ldquo;new business&rdquo; sales track record; experienced in working to and exceeding targets.
 </li>
 
 <li>
 Ability to execute strategic initiatives and develop and close business autonomously and proactively (self-motivate).
 </li>
 
 <li>
 Ability to design and implement a business development strategy aligned with overall corporate goals.
 </li>
 
 <li>
 Ability to manage external account projects, while managing internal process and aligning key resources.
 </li>
 
 <li>
 Strong written, communication and organizational skills.
 </li>
 
 <li>
 University education within Engineering, Information Technology, Business, or other relevant area. Additional MBA is considered an advantage.
 </li>
 
 <li>
 Languages: English is a must, an additional language of the regions is a plus.
 </li>
 </ul>
</div>

Sales and Business Development Manager - Saudi Arabia

Dhahran Techno Valley

<div>
 
 We are looking for Professional Consultants for KFUPM Master Plan. The King Fahd University of Petroleum and Minerals is seeking Consultants for Professional Project Management and Technical Support Services for the KFUPM Master Plan Project. The scope basically comprises of supervisory and coordination work with regard to master planning and implementation exercises. The hired individuals or Consultants shall envision the future of KFUPM in the next 25 years and also guide KFUPM in developing the Vision by assessing the proposed policies and strategic changes, assist in budget preparation and prioritizing improvements in community services.
 
 
 
 
 
 1. Project Manager (preferably 15 years of experience): Shall be an Urban and Regional Planner who has Masters Degree in urban planning and has previously worked on managing master plan projects and has experience in sustainability. Having PHD would be an added advantage. Skilled in organizing, prioritizing, and scheduling workflow. Writing high quality reports with recommendations. Lead project teams, build relationships and manage community engagements. Technically review and suggest best practices for the different aspects of the master plan and sustainability. Attend, manage, and take minutes to ensure compliance of Master Planners to adhere to schedule of deliverables, and full coordination between all disciplines. Align lessons learned during surveys, interviews and field trips with goals and needs, and adjust to meet cultural requirements. Project Management during the execution phases to ensure client requirements are fulfilled.
 
 
 2. Electro-Mechanical Consultant (preferably 10 years of experience): Shall have a Bachelor&rsquo;s degree in relevant engineering discipline like mechanical or electrical with preferable master&rsquo;s degree. Analyze problems and create innovative solutions by applying technical knowledge. Supervise and analyze the conditional/performance assessment of electro-mechanical utilities and systems in buildings and networks. Guide in developing technically excellent engineering solutions in the built environment. Capable to understand, inspect and report about the systems and networks related to Electrical and Mechanical engineering, Public Health, Heating Ventilation and Air Conditioning, Sustainability, Stormwater, Wastewater, Waste-recycling, Fire and Security, Building Management Systems and IT and Vertical Transportation. Able to handedly manage in preparation and execution of electro-mechanical systems&rsquo; retrofits/upgrades as per latest energy efficient technology. Always focus on energy conservation measures in all aspects of the work.
 
 
 
 
 
 3. GIS Specialist (preferably 10 years of experience): Shall have a Bachelor&rsquo;s degree in a discipline such as Urban Planning, Geography, or Engineering. Profound GIS knowledge with preferably a master&rsquo;s degree in relevant discipline. As a GIS specialist is expected to work with various GIS tools. Supervising the development and management of GIS applications that are being developed by the master planner. Efficiently Maintaining and updating the geospatial database. Developing effective maps and aerial photography. Carry out planning and coordination of GIS activities to meet the outlined goals. Able to handle advanced Arc GIS tools in operating smart digitized maps of the Campus. Have knowledge of Digital Twins, VR, AI and advanced technologies alike. Create procedures and keep updating the maps as per changes requested and as-built information.
 
 
 
 
 
 4.Stakeholder Engagement Officer (preferably 7 years of experience): Shall a Business or Literature Graduate with preferably master&rsquo;s degree in relevant field. The candidate shall have experience in assisting executive personnel in stakeholder management. Responsible to facilitate collaboration between all the KFUPM stakeholders, Consultant and the Master Planner. Manage regular contact with all stakeholders to keep them informed of project activities, collaborative actions, and needs from the project. Can work along with PMO in establishing a very good spoken and written communication, for sharing information, scheduling and record-keeping. Able to prioritize the correspondences and coordinating for the timely responses from the stakeholders. Maintaining a good record of all the stakeholder engagements.
 
 
 
 
 
 5. Project Management Officer (preferably 10 years of experience): Shall be a bachelor&rsquo;s degree in any relevant discipline with previous experience of working with higher management. Work exclusively under the KFUPM Project Director to assist project related administration, coordination and communication. Also assist the Consultant project manager in preparation of progress presentations. Achieve significant productivity in coordinating project tasks with various trades. Maintain and manage project documentation.
 
 
 
 
 
 The Consultants annual contract shall be renewed for a maximum of 2 consecutive years based on the performance and for the part-time consultants it will be renewed for a maximum of 1 year based on the performance.
 
</div>

Parttime Consultant

SThree

<div>
 Job Description General Manager - MRO Operational Excellence Location: Kingdom of Saudi Arabia (KSA) Reporting To: Vice President - MRO Employment Type: Full-time, Senior Leadership Role Role Purpose &amp; Job Summary The General Manager - MRO Operational Excellence is a senior leadership role responsible for driving operational excellence, efficiency, and continual improvement across the MRO (Maintenance, Repair &amp; Overhaul) function. The role serves as a critical bridge between MRO Production and MRO Projects, ensuring strategic alignment, optimized processes, and consistent, high-quality delivery across all shipyard operations. This position has enterprise-wide impact, influencing operational performance, delivery timelines, cost optimization, resource planning, procurement effectiveness, and contractual execution. The GM will proactively identify operational gaps, lead transformation initiatives, embed best practices, and champion a culture of continuous learning and performance excellence. Operating across multiple departments and disciplines, the role supports MRO activities across the shipyard and interfaces closely with Procurement, Project Controls, Business Development, QA/QC, and other support functions. The incumbent will exercise significant leadership autonomy, influence strategic decisions, and provide expert guidance based on extensive shipbuilding and ship repair experience. Key Areas of Accountability Operational Excellence &amp; Process Improvement
 
 
 <ul>
 <li>
 Identify operational and procedural gaps arising from project execution and production delivery, and lead revisions to MRO procedures, standards, and workflows through to full closure.
 </li>
 <li>
 Spearhead efficiency optimization initiatives aimed at reducing project turnaround time and improving redelivery performance.
 </li>
 <li>
 Analyze production efficiencies, workflows, and capacity utilization; recommend and implement improvement strategies through Production Process Engineers and Interface Engineers.
 
 
 </li>
 </ul>
 Cross-Functional Leadership &amp; Collaboration
 
 
 <ul>
 <li>
 Maintain close daily coordination with MRO Production, Projects, and other internal departments to ensure operational alignment and smooth execution.
 </li>
 <li>
 Establish strong collaboration with Procurement, Project Controls, Business Development, and QA/QC to ensure integrated decision-making and performance optimization.
 </li>
 <li>
 Act as an escalation and problem-solving authority for cross-functional operational challenges.
 
 
 </li>
 </ul>
 Performance Management &amp; KPIs
 
 
 <ul>
 <li>
 Develop, implement, and monitor key performance indicators (KPIs) and objectives related to MRO projects, production efficiency, cost, quality, and schedule adherence.
 </li>
 <li>
 Drive accountability for performance outcomes and ensure corrective actions are implemented and sustained.
 
 
 </li>
 </ul>
 Quality, Compliance &amp; Risk Management
 
 
 <ul>
 <li>
 Initiate, manage, and close non-conformance reports (NCRs), whether client-driven or internal, coordinating with QA/QC teams to ensure effective resolution.
 </li>
 <li>
 Ensure compliance with contractual, regulatory, and classification society requirements across MRO operations.
 
 
 </li>
 </ul>
 Technology, Innovation &amp; CAPEX
 
 
 <ul>
 <li>
 Track relevant technological advancements in shipbuilding and MRO operations; develop business cases and recommendations for adoption.
 </li>
 <li>
 Contribute to CAPEX planning, justification, and implementation for MRO-related improvement initiatives, ensuring execution through to closure.
 
 
 </li>
 </ul>
 Financial &amp; Resource Planning
 
 
 <ul>
 <li>
 Support the development of MRO budgets, cost forecasts, and manpower planning in collaboration with Project Controls.
 </li>
 <li>
 Prepare and manage departmental budgets, ensuring financial discipline and alignment with operational objectives.
 
 
 </li>
 </ul>
 Procurement &amp; Supply Chain Oversight
 
 
 <ul>
 <li>
 Be accountable for the MRO project procurement cycle, working closely with assigned procurement teams and PSCM to meet schedule and project commitments.
 </li>
 <li>
 Analyze procurement strategies and vendor options to ensure timely availability, cost effectiveness, and contractual compliance.
 </li>
 <li>
 Contribute to vendor evaluation processes based on production and project performance feedback.
 
 
 </li>
 </ul>
 Contracts &amp; Commercial Support
 
 
 <ul>
 <li>
 Provide expert insight into client and vendor contracts, including risk identification, operational feasibility, and execution considerations.
 </li>
 <li>
 Support Business Development and management with operational input for new tenders, proposals, and service offerings.
 
 
 </li>
 </ul>
 Education &amp; Qualifications
 
 
 <ul>
 <li>
 Bachelor's Degree in Engineering or a related technical discipline relevant to shipbuilding or MRO operations.
 </li>
 <li>
 Advanced certifications in operational excellence, project management, or supply chain management are an advantage.
 
 
 </li>
 </ul>
 Experience Requirements
 
 
 <ul>
 <li>
 Minimum 18 years of overall professional experience within shipyards, including ship/rig repair, fabrication, or new build environments.
 </li>
 <li>
 At least 10 years of experience within the shipbuilding or ship repair industry, with demonstrable leadership in operations or project delivery.
 </li>
 <li>
 Strong exposure to large-scale MRO operations, complex project environments, and multi-disciplinary coordination.
 
 
 </li>
 </ul>
 Key Competencies &amp; Skills
 
 
 <ul>
 <li>
 Strategic leadership and change management
 </li>
 <li>
 Deep operational and technical understanding of shipyard MRO activities
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Budgeting, cost control, and commercial acumen
 </li>
 <li>
 Stakeholder management and cross-functional collaboration
 </li>
 <li>
 High accountability, resilience, and perseverance
 </li>
 <li>
 Excellent communication and decision-making capabilities
 
 
 </li>
 </ul>
 If interested please apply here, or send your CV to my email. Let op: vacaturefraude Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de offici&euml;le contactgegevens op onze website. Important: job fraud Unfortunately, job fraud is becoming more common. Beware of such scams:* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.
</div>

General Manager - MRO Operational Excellence

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