customer success manager Jobs in Dhahran Saudi Arabia

customer success manager

customer finance relations coordinator

Pall - Aerospace

<div>
 
 Bring more to life.
 
 
 
 Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?
 
 
 At Pall Corporation, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we are united by a shared commitment to innovate for tangible impact.
 
 
 You&rsquo;ll thrive in a culture of belonging where your unique perspective matters. And by harnessing the Danaher Business System (DBS), you will help turn ideas into impact&mdash;innovating at the speed of life.
 
 
 As a global leader in high-tech filtration, separation, and purification, Pall Corporation helps customers solve their toughest challenges across a wide range of applications that advance health, safety, and environmentally responsible technologies. From protecting critical assets to improving product quality and minimizing emissions and waste, Pall plays a vital role in some of the world&rsquo;s most demanding environments.
 
 
 The
 
 Client Finance Relations Coordinator
 
 is a customer-facing, site-based role responsible for serving as the key interface between Pall&rsquo;s internal teams and customer finance, procurement, and operational stakeholders across major oil &amp; gas and petrochemical sites in Saudi Arabia, primarily
 
 Aramco and SABIC
 
 .
 
 
 The primary focus of this role is to
 
 support payment follow-up and expediting activities
 
 , strengthen customer relationships, facilitate coordination between internal and external stakeholders, and provide on-site support that helps enable smooth service execution while identifying potential business opportunities.
 
 
 This position reports to the
 
 KSA Field Service Manager
 
 , is part of the
 
 Services organization
 
 , and will be based in
 
 Saudi Arabia
 
 as an
 
 on-site field role
 
 .
 
 
 
 In This Role, You Will Have The Opportunity To
 
 
 
 Lead Payment Follow-Up and Customer Finance Coordination (60%)
 
 
 <ul>
 <li>
 Drive follow-up and expediting of pending payments with key customers, mainly Aramco and SABIC.
 </li>
 <li>
 Build and maintain effective working relationships with customer finance, procurement, and commercial representatives.
 </li>
 <li>
 Understand customer payment cycles, approval routes, and internal processes to help accelerate collections.
 </li>
 <li>
 Coordinate closely with Pall Customer Service, Service, and Project teams to ensure invoices, supporting documentation, and customer requirements are completed accurately and on time.
 </li>
 <li>
 Provide timely updates to internal stakeholders regarding payment status, risks, required actions, and escalation points.
 </li>
 <li>
 Organize and support customer meetings, follow-ups, and escalation discussions related to outstanding payments and commercial coordination.
 
 
 </li>
 </ul>
 Maintain Strong On-Site Customer Engagement (15%)
 
 
 <ul>
 <li>
 Represent Pall professionally at customer sites and maintain a high standard of communication and relationship management.
 </li>
 <li>
 Travel regularly to Aramco and SABIC sites, typically 3&ndash;4 days per week.
 </li>
 <li>
 Act as a trusted day-to-day point of contact between Pall and customer stakeholders on finance- and service-related matters.
 
 
 </li>
 </ul>
 Support Service and Operational Coordination (15%)
 
 
 <ul>
 <li>
 Support the execution of service-related activities through coordination between customer site teams, third-party contractors, and Pall personnel.
 </li>
 <li>
 Help facilitate communication around site requirements, service readiness, and work progress.
 </li>
 <li>
 Assist in resolving coordination issues that may impact service delivery, commissioning, start-up, or operational support.
 </li>
 <li>
 Ensure all site activities are aligned with customer safety expectations and applicable site protocols.
 
 
 </li>
 </ul>
 Identify Commercial Support Opportunities (10%)
 
 
 <ul>
 <li>
 Maintain visibility of customer needs and site activity that could lead to future service or commercial opportunities.
 </li>
 <li>
 Share relevant leads and customer insights with the appropriate Pall commercial or service teams.
 </li>
 <li>
 Support broader customer satisfaction through responsiveness, professionalism, and strong follow-through.
 
 
 </li>
 </ul>
 
 The Essential Requirements Of The Job Include
 
 
 
 <ul>
 <li>
 Diploma or bachelor&rsquo;s degree in Business Administration, Finance, Customer Service, or a relevant technical discipline. A background in Mechanical, Electrical, or Chemical Engineering is an advantage.
 </li>
 <li>
 Minimum of 2 years of experience in a customer-facing coordination, finance follow-up, service support, or commercial support role.
 </li>
 <li>
 Saudi National with strong English communication skills.
 </li>
 <li>
 Experience in payment follow-up, collection coordination, or customer/commercial support with large industrial clients.
 </li>
 <li>
 Familiarity with customer structures and ways of working within major industrial organizations such as Aramco and SABIC.
 </li>
 <li>
 Understanding of site operations, stakeholder management, and field-based customer engagement in industrial environments.
 </li>
 <li>
 Strong interpersonal, communication, follow-up, and coordination skills.
 </li>
 <li>
 Ability to manage multiple stakeholders and work across finance, customer service, operations, and site teams.
 
 
 </li>
 </ul>
 Travel, Motor Vehicle Record, and Physical/Environment Requirements
 
 
 <ul>
 <li>
 Ability to travel up to 70% across customer sites within Saudi Arabia.
 </li>
 <li>
 Valid driver&rsquo;s license with an acceptable driving record.
 </li>
 <li>
 Ability to work in industrial site environments in compliance with customer and company safety standards.
 </li>
 <li>
 Ability to lift, move, or carry equipment up to 40 lb, if required.
 
 
 </li>
 </ul>
 Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
 
 
 For more information, visit www.danaher.com.
</div>

Customer Finance Relations Coordinator

aramco digital

<div>
 
 
 Overview:
 
 
 
 The
 
 Marketing Communication Expert
 
 will extensively work on strategic communications and go-to-market initiatives for ADC&rsquo;s 450 MHz industrial connectivity portfolio within the Commercial and Business Development function. This role is pivotal in bridging technical offerings with market opportunities through impactful messaging, compelling content, and targeted campaigns. Working closely with sales, product, and external partners, this individual will position ADC as a national leader in mission-critical connectivity and support its role as a digital infrastructure enabler in alignment with Vision 2030 and other national initiatives
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute integrated marketing communication strategies for B2B offerings in collaboration with the Marketing Director.
 </li>
 <li>
 Align messaging and positioning with national priorities (Vision 2030, NIDLP, and digital infrastructure initiatives).
 </li>
 <li>
 Build and maintain ADC&rsquo;s value propositions and brand identity for its 450 MHz spectrum portfolio, including MCC, BCC, and IoT solutions.
 </li>
 <li>
 Position ADC as a national leader in industrial connectivity, emphasizing the uniqueness and strategic value of the exclusive 450 MHz license.
 </li>
 <li>
 Create impactful sales and customer-facing materials such as brochures, decks, playbooks, videos, and case studies tailored to industry verticals.
 </li>
 <li>
 Provide sales teams with tools including battle cards, pitch guides, and value proposition frameworks.
 </li>
 <li>
 Support customer engagement activities&mdash;lead development, introductory meetings, NDAs&mdash;with a focus on driving RFP opportunities.
 </li>
 <li>
 Plan and execute lead-generation campaigns targeting industrial and government sectors.
 </li>
 <li>
 Manage ADC Connectivity BU&rsquo;s representation at trade shows, conferences, and high-profile events.
 </li>
 <li>
 Coordinate public relations, media outreach, and executive visibility aligned with business objectives.
 </li>
 <li>
 Oversee the BU&rsquo;s digital presence, including websites, blogs, whitepapers, and social media.
 </li>
 <li>
 Develop thought leadership content and client success stories to strengthen ADC&rsquo;s brand narrative.
 </li>
 <li>
 Collaborate with ecosystem partners (Zain, Salam, OEMs) for joint campaigns and co-branded initiatives.
 </li>
 <li>
 Support marketplace and product teams in promoting new offerings.
 </li>
 <li>
 Liaise with product, regulatory, network, and delivery teams to ensure go-to-market readiness and synchronized launches.
 </li>
 <li>
 Coordinate with other business units to deliver integrated campaigns and messaging consistency.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 </li>
 <li>
 Bachelor&rsquo;s degree in in Marketing, Communications, Business, or related field (MBA preferred).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Experience:
 
 </li>
 <li>
 6+ years of experience in marketing communication, preferably in B2B technology, telecom, or digital infrastructure sectors
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Skills:
 
 </li>
 <li>
 Strong understanding of telecom services, private networks, and industrial connectivity use cases.
 </li>
 <li>
 Demonstrated expertise in sales enablement, bid content creation, and campaign management.
 </li>
 <li>
 Exceptional writing, storytelling, and visual communication skills.
 </li>
 <li>
 Ability to translate technical concepts into customer-centric narratives.
 </li>
 <li>
 Strong cross-functional collaboration and stakeholder management abilities.
 </li>
 <li>
 Results-driven with a strategic and deadline-focused mindset.
 </li>
 <li>
 Familiarity with government and industrial buyer personas in Saudi Arabia.
 </li>
 </ul>
 
 
</div>

Marketing Communication Expert

NES Fircroft

<div>
 
 
 HR Advisor
 
 ,
 
 Dammam, KSA
 
 
 
 
 Reporting to HR Business Partner in UK
 
 
 
 
 
 
 The role focuses on employee relations, administration, HR data management, and supporting recruitment and engagement activities, while collaborating closely with the Regional HR Business Partner and Group HR team.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Serve as the first point of contact for employees and managers regarding HR and people-related matters.
 </li>
 <li>
 Provide timely and professional advice on HR issues while maintaining confidentiality and trust.
 </li>
 <li>
 Assist in handling employee relations cases such as grievances, disciplinary issues, and conflict resolution.
 </li>
 <li>
 Escalate complex HR issues or risks to the Regional HR Business Partner or Group HR for guidance.
 </li>
 <li>
 Liaise with the Legal team to ensure HR policies reflect Saudi labour law updates.
 </li>
 <li>
 Maintain accurate and up-to-date employee records in HR systems, including QIWA.
 </li>
 <li>
 Prepare employment letters, contracts, and documentation in compliance with internal and legal requirements.
 </li>
 <li>
 Support visa, work permit, and onboarding/offboarding processes in coordination with relevant departments.
 </li>
 <li>
 Coordinate with the Talent Acquisition team to support hiring activities across KSA.
 </li>
 <li>
 Manage onboarding logistics for new employees, including documentation, system setup, and induction scheduling.
 </li>
 </ul>
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or related field.
 </li>
 <li>
 3&ndash;6 years of HR experience in a generalist or HR operations role.
 </li>
 <li>
 Strong understanding of Saudi labour law and employment regulations.
 </li>
 <li>
 Experience working in a multinational or regional HR environment preferred.
 </li>
 <li>
 Strong interpersonal and communication skills in both English and Arabic.
 </li>
 <li>
 High attention to detail and organizational skills.
 </li>
 </ul>
 
 
 
 
 
 Why NES Fircroft?
 
 
 
 
 It is an exciting time to be joining NES Fircroft working with professional, motivated people who have a determination to succeed.
 
 
 
 
 With over 90 years&rsquo; combined experience, NES Fircroft is proud to be the world&rsquo;s leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide with over 100 offices in 45 countries. We provide tailored staffing solutions, sourced from a global talent pool by a dedicated, discipline specific team of consultants. For more information visit: www.nesfircroft.com
 
 
 
 
 
 
 
 Who We Are
 
 
 
 NES Fircroft is not just another recruitment agency&mdash;we&rsquo;re an industry powerhouse connecting top talent with leading companies in engineering and beyond. Driven by
 
 innovation
 
 ,
 
 growth
 
 , and a
 
 commitment to sustainability
 
 , we create opportunities that make an impact.
 
 
 
 Power the change towards a brighter, sustainable future.
 
 
</div>

Human Resources Advisor

<div>
 
 
 Overview:
 
 
 
 The Sales Operations Analyst supports the efficient execution of sales operations across ADC by maintaining sales processes, ensuring data accuracy, and providing analytical support to sales teams. This role contributes to improving sales productivity through reporting, CRM support, process coordination, and sales enablement activities.
 
 
 Working closely with sales teams and internal stakeholders, the Sales Operations Analyst helps maintain operational consistency, supports sales performance monitoring, and contributes to the effective use of sales tools and systems.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support the implementation and maintenance of sales processes, workflows, and operational procedures.
 </li>
 <li>
 Assist in identifying process gaps and support initiatives to improve sales efficiency and effectiveness.
 </li>
 <li>
 Maintain and update customer and sales data in CRM systems, ensuring data accuracy and completeness.
 </li>
 <li>
 Support users with CRM system usage, troubleshooting basic issues, and escalating system concerns when needed.
 </li>
 <li>
 Support the adoption of sales enablement tools and digital sales processes.
 </li>
 <li>
 Prepare and maintain sales reports, dashboards, and performance trackers.
 </li>
 <li>
 Analyze sales data, pipeline status, and KPIs to identify trends and support decision-making.
 </li>
 <li>
 Monitor sales activities and provide regular updates to sales management.
 </li>
 <li>
 Support forecasting activities by consolidating and validating sales data.
 </li>
 <li>
 Coordinate sales training sessions on CRM, tools, and sales processes.
 </li>
 <li>
 Assist with pricing tools, catalog management, quotation support, and order coordination.
 </li>
 <li>
 Coordinate with internal teams such as finance, logistics, and customer service to support smooth sales operations.
 </li>
 <li>
 Ensure sales records and documentation are maintained in line with internal policies and compliance standards.
 </li>
 <li>
 Assist in collecting customer feedback and market insights to support sales improvements
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 Education:
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Sales, Marketing, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 2&ndash;6 years of experience in sales operations, sales support, business analysis, or a related role.
 </li>
 <li>
 Exposure to supporting sales teams in a corporate or enterprise environment is preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Good understanding of sales operations processes and CRM systems.
 </li>
 <li>
 Strong analytical and reporting skills with attention to detail.
 </li>
 <li>
 Proficiency in MS Excel, Power BI, CRM systems, and reporting tools.
 </li>
 <li>
 Good understanding of sales KPIs, pipeline tracking, and forecasting basics.
 </li>
 <li>
 Strong organizational and coordination skills.
 </li>
 <li>
 Effective communication and stakeholder support skills.
 </li>
 </ul>
</div>

Sales Operations Analyst

<div>
 
 
 Overview:
 
 
 
 The Sales Operations Manager is responsible for driving sales governance, optimizing CRM systems, and ensuring accurate pipeline tracking, forecasting, and reporting. This role plays a critical part in enabling sales effectiveness by providing data-driven insights, enforcing processes, and improving visibility into sales performance. The position requires strong analytical capabilities, operational rigor, and close collaboration with sales, finance, and commercial teams.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Own and manage sales governance frameworks, processes, and policies to ensure consistency and compliance
 </li>
 <li>
 Administer and optimize CRM systems, ensuring data accuracy, completeness, and effective usage by sales teams
 </li>
 <li>
 Monitor and track sales pipeline health, including coverage, progression, and conversion metrics
 </li>
 <li>
 Lead sales forecasting processes, ensuring accuracy, consistency, and alignment with business targets
 </li>
 <li>
 Develop and maintain dashboards and reports to provide real-time visibility into sales performance
 </li>
 <li>
 Analyze sales data to identify trends, risks, and opportunities, providing actionable insights to leadership
 </li>
 <li>
 Collaborate with sales, finance, and business units to align on forecasting assumptions and performance metrics
 </li>
 <li>
 Support sales planning activities, including target setting, territory planning, and quota allocation
 </li>
 <li>
 Drive continuous improvement in sales processes, tools, and reporting capabilities
 </li>
 <li>
 Ensure adherence to governance processes, including deal reviews, approvals, and pipeline hygiene
 </li>
 <li>
 Provide training and guidance to sales teams on CRM usage, reporting standards, and best practices
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or a related field. Master&rsquo;s degree is a plus.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 6&ndash;10 years of experience in sales operations, revenue operations, commercial analytics, or related roles
 </li>
 <li>
 Proven experience managing CRM systems and sales reporting processes
 </li>
 <li>
 Strong background in pipeline management, forecasting, and performance analysis
 </li>
 <li>
 Experience working in fast-paced, data-driven environments, preferably in technology.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Advanced proficiency in CRM systems (e.g., Salesforce, Dynamics)
 </li>
 <li>
 Strong Excel skills (data analysis, modeling, reporting)
 </li>
 <li>
 Experience with BI tools (e.g., Power BI, Tableau)
 </li>
 <li>
 Understanding of sales processes, KPIs, and revenue operations frameworks
 </li>
 <li>
 Familiarity with ERP and financial systems is a plus
 </li>
 </ul>
</div>

Sales Operations Manager

Alfalak Electronic Equipment & Supplies Co.

<div>
 
 
 Job Title-
 
 Senior Planning &amp; Programs Analyst
 
 
 
 Job Overview
 
 
 
 The Senior Planning &amp; Programs Analyst is responsible for leading financial planning, analysis, and strategic budgeting to support organizational goals and long-term sustainability. This role plays a critical part in developing multi-year financial strategies, overseeing budgeting and reporting processes, and ensuring compliance with regulatory and accounting standards. The position also involves managing financial resources, supporting fundraising efforts, and providing strategic insights to senior leadership and the board. Additionally, the role oversees financial operations, strengthens internal controls, and drives operational efficiency through improved systems and processes.
 
 
 
 Job Requirements and Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, or a related field (Master&rsquo;s degree or MBA preferred).
 </li>
 <li>
 Professional certification required: CMA, CFA, CPA, or equivalent.
 </li>
 <li>
 Minimum of 10 years of progressive experience in financial management.
 </li>
 <li>
 Proven experience in financial planning and analysis (FP&amp;A), budgeting, and financial reporting.
 </li>
 <li>
 Demonstrated track record in managing large-scale budgets and preparing financial statements.
 </li>
 <li>
 Experience overseeing audits and ensuring compliance with local and international accounting standards.
 </li>
 <li>
 Strong financial management skills, including budgeting, forecasting, cash flow management, fund accounting, and cost control.
 </li>
 <li>
 In-depth knowledge of compliance, governance, nonprofit regulations, tax-exempt requirements, and audit processes.
 </li>
 <li>
 Strategic thinking with the ability to align financial planning with organizational mission and long-term objectives.
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to interpret complex financial data and provide actionable insights.
 </li>
 <li>
 Proven leadership experience in managing and developing finance and accounting teams.
 </li>
 <li>
 Excellent communication skills, with the ability to present financial information clearly to non-financial stakeholders, senior leadership, and board members.
 </li>
 <li>
 Proficiency in ERP and accounting systems (e.g., QuickBooks, Oracle NetSuite, SAP), advanced Excel modeling, and reporting tools.
 </li>
 <li>
 Understanding of fundraising, donor compliance, grants management, and financial stewardship.
 </li>
 <li>
 Ability to develop multi-year financial plans, forecasts, and scenario analyses.
 </li>
 <li>
 Experience in managing restricted and unrestricted funds, grants, and donor contributions.
 </li>
 <li>
 Strong organizational skills with the ability to improve financial processes, ensure transparency, and manage risk effectively.
 </li>
 </ul>
 
 
</div>

Senior Planning & Programs Analyst

<div>
 
 
 Overview:
 
 
 
 The Bid Analyst supports the coordination, development, and submission of bids, proposals, and tenders to help secure new business opportunities for DBS across enterprise and public sector markets. The role focuses on content development, coordination support, and ensuring proposal quality and compliance under the guidance of senior bid resources.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support end-to-end bid and proposal development activities.
 </li>
 <li>
 Collect and organize inputs from sales, pre-sales, delivery, finance, and legal teams.
 </li>
 <li>
 Assist in preparing proposal outlines, compliance matrices, and supporting documentation.
 </li>
 <li>
 Draft and edit proposal content to ensure clarity, accuracy, and alignment with requirements.
 </li>
 <li>
 Track bid timelines, deadlines, and required deliverables.
 </li>
 <li>
 Support internal review cycles and incorporate feedback into final submissions.
 </li>
 <li>
 Ensure proposals comply with RFP/RFI requirements and internal standards.
 </li>
 <li>
 Maintain and update bid content libraries, templates, and reference materials.
 </li>
 <li>
 Support post-bid reviews and lessons-learned activities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business, Marketing, Communications, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 2&ndash;6 years of experience in logistics, supply chain analytics, or technology-focused operations.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Proven analytical skills with the ability to translate data into operational insights.
 </li>
 </ul>
</div>

Bid Analyst

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