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assistant director of group conference & events Jobs in Dubai

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assistant operations manager

assistant director of group conference events

Hilton

<div>
 An Assistant Director of Group Conference &amp; Events is responsible for assisting with the management of Conference and Events operations to deliver an excellent Guest and Member experience while ensuring department targets are met.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Assistant Director of Group Conference &amp; Events, you will be responsible for assisting with the management of Conference and Events operations to deliver an excellent Guest and Member experience. An Assistant Director of Group Conference &amp; Events will also be required to set budgets and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Assist in managing Conference and Events operations
  </li>
  <li>
   Maintain exceptional levels of customer service
  </li>
  <li>
   Evaluate guest satisfaction levels with a focus on continuous improvement
  </li>
  <li>
   Propose ideas to build the range and quality of Conference and Banquet
  </li>
  <li>
   Optimise sales and contain costs, identifying any areas for action
  </li>
  <li>
   Set achievable budgets and other short- and long-term functional goals
  </li>
  <li>
   Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
  </li>
  <li>
   Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  </li>
  <li>
   Ensure staffing levels meet business demands
  </li>
  <li>
   Ensure training is carried out on an ongoing basis
  </li>
  <li>
   Ensure communication meetings are conducted and post-meeting minutes generated
  </li>
  <li>
   Manage staff performance issues in compliance with company policies and procedures
  </li>
  <li>
   Recruit, manage, train and develop the Front Office team
  </li>
  <li>
   Assist other departments wherever necessary
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 An Assistant Director of Group Conference &amp; Events serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Strong knowledge of hotel/leisure/service sector
  </li>
  <li>
   Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
  </li>
  <li>
   Exceptional communication skills
  </li>
  <li>
   Exceptional leadership skills to create a winning team
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
  </li>
  <li>
   Degree or diploma in Hotel Management or equivalent
  </li>
  <li>
   Passion for delivering exceptional levels of guest service
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Dubai Jumeirah
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Catering and Event Services
</div>


Assistant Director of Group Conference & Events

<div><p>Assistant Director of Group Conference &amp; Events</p><p>
An Assistant Director of Group Conference &amp; Events is responsible for assisting with the management of Conference and Events operations to deliver an excellent Guest and Member experience while ensuring department targets are met.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As a Assistant Director of Group Conference &amp; Events, you will be responsible for assisting with the management of Conference and Events operations to deliver an excellent Guest and Member experience. An Assistant Director of Group Conference &amp; Events will also be required to set budgets and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li>
Assist in managing Conference and Events operations</li><li>
Maintain exceptional levels of customer service</li><li>
Evaluate guest satisfaction levels with a focus on continuous improvement</li><li>
Propose ideas to build the range and quality of Conference and Banquet</li><li>
Optimise sales and contain costs, identifying any areas for action</li><li>
Set achievable budgets and other short- and long-term functional goals</li><li>
Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development</li><li>
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers</li><li>
Ensure staffing levels meet business demands</li><li>
Ensure training is carried out on an ongoing basis</li><li>
Ensure communication meetings are conducted and post-meeting minutes generated</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Assist other departments wherever necessary</li></ul><p><b>
What are we looking for?</b><br>
</p><p>An Assistant Director of Group Conference &amp; Events serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Strong knowledge of hotel/leisure/service sector</li><li>
Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty</li><li>
Exceptional communication skills</li><li>
Exceptional leadership skills to create a winning team</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar</li><li>
Degree or diploma in Hotel Management or equivalent</li><li>
Passion for delivering exceptional levels of guest service</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

<div><p>Groups, Conference and Events Assistant Manager | Waldorf Astoria Dubai Palm Jumeirah</p><p>
The Groups, Conference &amp; Events Assistant Manager is responsible for overseeing the planning, organization, and execution of all group events, conferences, and meetings at the hotel. This role involves working closely with clients to ensure their events are executed flawlessly while maintaining the hotel's standards of luxury service.</p><p><b>
What will I be doing?</b></p><p>
As Groups, Conferences &amp; Events Assistant Manager, you will manage group accommodations actively converting customer enquiries into confirmed sales. The Groups, Conferences and Events Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.</p><p>
Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul><li><p>
Assist in managing all aspects of group bookings, conferences, and events, including pre-event planning, on-site coordination, and post-event follow-up.</p></li><li><p>
Collaborate with clients to understand their specific event requirements, ensuring their needs are met with the highest standard of service.</p></li><li><p>
Liaise with internal departments (e.g., catering, audio-visual, housekeeping) to ensure seamless event execution.</p></li><li><p>
Build and maintain strong relationships with clients, ensuring their experience is personalized and exceeds expectations.</p></li><li><p>
Conduct site visits, assist in event proposals, and provide guidance on event planning to clients.</p></li><li><p>
Respond to client inquiries promptly and professionally, addressing concerns and providing solutions as needed.</p></li><li><p>
Ensure smooth operation of all events by overseeing logistics, such as room setups, catering, audiovisual arrangements, and other event-specific requirements.</p></li><li><p>
Ensure that events are executed on time, within budget, and to the highest standards of quality.</p></li><li><p>
Oversee the preparation of event spaces, ensuring they are set up according to specifications.</p></li><li><p>
Assist in preparing event contracts, monitoring event budgets, and ensuring all invoicing and billing is accurate.</p></li><li><p>
Track revenue and costs associated with group bookings and events, striving to meet or exceed financial goals.</p></li><li><p>
Assist in managing and mentoring the Events team, providing guidance on event management and customer service.</p></li><li><p>
Work closely with other departments to ensure all event logistics and requirements are coordinated effectively.</p></li><li><p>
Assist the sales team in promoting the hotel&rsquo;s event and conference facilities to potential clients.</p></li><li><p>
Stay informed about industry trends and competitor offerings to provide insights for improvement and innovation in event services.</p></li><li><p>
Ensure compliance with the hotel's standards, policies, and procedures.</p></li><li><p>
Conduct post-event evaluations to identify areas for improvement and ensure client satisfaction.</p></li></ul><p><b>
What are we looking for?</b></p><p>
A Groups, Conferences and Events Assistant Manager serving Waldorf Astoria Hotels and Resorts brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p><ul><li>
Bachelor's degree in hospitality management, Business Administration, or a related field.</li><li>
Previous experience in event planning or management, preferably in a luxury hotel or similar environment.</li><li>
Strong organizational skills and attention to detail.</li><li>
Excellent communication, interpersonal, and customer service skills.</li><li>
Ability to multitask and work well under pressure.</li><li>
Proficiency in Microsoft Office Suite and event management software.</li><li>
Strong problem-solving skills and the ability to think on your feet.</li><li>
Knowledge of luxury service standards and a passion for delivering exceptional experiences.</li><li>
This position requires flexibility, including working evenings, weekends, and holidays, depending on the event schedule.</li><li><p>
Ability to work in a fast-paced and dynamic environment.</p><p>
</p></li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li><p>
Previous experience working in Groups, Conferences and Events Assistant Manager in a luxury hotel</p><p>
</p></li><li>Proficiency in other languages will be considered an advantage.</li></ul><p><b>
What will it be like to work for Hilton?</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</p></div>

Groups, Conference and Events Assistant Manager | Waldorf Astoria Dubai Palm Jumeirah

Boston Consulting Group

<div><p>Who We Are</p><p>
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.<br>
<br>
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.</p><p><br>
What You'll Do</p><p>
As a dynamic, driven Executive Assistant (EA), you will provide executive administrative support for a team of Managing Director &amp; Partner(s), and/or Partner(s) taking full responsibility for the maintenance of a demanding schedule. Represent BCG to all internal and external contacts in a manner consistent with BCG&rsquo;s value statement.</p><p></p><p><br>
While consultants spend most of their time at the client site, back here at home office, the Operations Team that consists of a group of really smart, team-oriented people will surround you. EAs actively participate in office life, are flexible and willing to help fellow team members, and collaborate across functions.</p><p></p><p><br>
YOU'RE GOOD AT
</p><ul><li>Managing and maintaining busy outlook calendars highlighting potential conflicts, managing end-to-end travel logistics (bookings &amp; amendments of flights, hotels, cars etc), conference calls, meetings etc.</li><li>
Utilizing efficiency tools such as ShareCal and Loop to improve scheduling effectiveness</li><li>
Developing working relationships with external clients and their assistants to facilitate the information flow and scheduling process</li><li>
Embracing and utilizing AI-powered tools to enhance productivity and administrative efficiency; proactively seeking opportunities to upskill and integrate emerging technologies into daily workflows</li><li>
Maintaining and developing working relationships with various BCG support staff members to maintain information flow and scheduling process
</li><li>Organizing and scheduling client and internal meetings and events; prepare logistics/equipment arrangements
</li><li>Providing vacation cover to other Executive Assistants</li><li>
Coordinating meetings, arranging conference bridges, reserving conference rooms, organizing catering</li><li>
Where appropriate preparing and circulating meeting agendas and materials, attend meetings, take and distribute meeting notes, follow up on action items
</li><li>Providing administrative support to PA events: prepare invitation mailings, manage responses, arrange catering, venues and on the ground support</li><li>
Organizing and maintaining online systems for PA
</li><li>Managing client contacts for CRM/Contact Management
</li><li>Organizing and maintaining electronic filing system
</li><li>Preparing weekly timesheets and expense reports
</li><li>Maintain highest level of internal and external confidentiality</li></ul><p><b>
Please note that this role follows a Sunday&ndash;Thursday workweek to support regional business operations.</b></p><p><br>
What You'll Bring</p><ul><li>
A minimum of 4-5 years&rsquo; experience in a fast-paced environment supporting senior executives is strongly preferred.</li><li>
Strong service orientation:<ul><li>
Maturity and flexibility to work both independently and in cooperation with others</li><li>
High level of self-motivation and initiative</li><li>
Willingness to exercise good judgment and make decisions based on logic and common sense</li></ul></li><li>
Excellent organizational skills<ul><li>
Ability to anticipate alternate solutions and be prepared with contingency plans as needed in a calm and efficient manner</li><li>
Superior attention to detail and accuracy</li><li>
Follow through/ownership of tasks to completion</li><li>
Willingness to consistently check and double-check all aspects of Partner/Principals schedule (including travel, client meeting preparations and materials)</li></ul></li><li>
Ability to multi-task and complete a variety of projects in a fast-paced environment</li><li>
Ability and willingness to work overtime on projects and tasks as required</li><li>
Knowledge and experience of the Middle East and local practices</li><li>
Proficient computer skills: Windows, Word, Excel, PowerPoint, Outlook</li><li>
Organizational skills: ability to handle competing priorities and to work effectively in a Challenging, fast-paced environment</li><li>
Service oriented, flexible, attentive to detail team player</li><li>
Ability to respect all BCG information as personal and confidential</li></ul><p><br>
Who You'll Work With</p><p>
You'll be working within a closely-knit EA team made up on Senior Executive Assistants, Executive Assistants and Admin Assistants all reporting into one of the four Team leaders who report into the Admin Services Senior Manager. You'll be supporting a team of Managing Director &amp; Partner(s), and Partner (s) and you'll work with the other administrative team members to back each other up and help each other out when things get extra busy or when someone is out of the office. The team is very collaborative and enjoys learning and mentoring each other. Your manager will be a great resource for support and trouble-shooting and will provide developmental guidance and support as your grow your career at BCG.</p><p><br>
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
<br>
BCG is an E - Verify Employer. Click here for more information on E-Verify.</p></div>

Executive Assistant

Boston Consulting Group (BCG)

<div>
 Who We Are
 <br/>
 <br/>
 Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
 <br/>
 <br/>
 To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
 <br/>
 <br/>
 What You'll Do
 <br/>
 <br/>
 As a dynamic, driven Executive Assistant (EA), you will provide executive administrative support for a team of Managing Director &amp; Partner(s), and/or Partner(s) taking full responsibility for the maintenance of a demanding schedule. Represent BCG to all internal and external contacts in a manner consistent with BCG&rsquo;s value statement.
 <br/>
 <br/>
 While consultants spend most of their time at the client site, back here at home office, the Operations Team that consists of a group of really smart, team-oriented people will surround you. EAs actively participate in office life, are flexible and willing to help fellow team members, and collaborate across functions.
 <br/>
 <br/>
 YOU'RE GOOD AT
 <br/>
 <br/>
 <ul>
  <li>
   Managing and maintaining busy outlook calendars highlighting potential conflicts, managing end-to-end travel logistics (bookings &amp; amendments of flights, hotels, cars etc), conference calls, meetings etc.
  </li>
  <li>
   Utilizing efficiency tools such as ShareCal and Loop to improve scheduling effectiveness
  </li>
  <li>
   Developing working relationships with external clients and their assistants to facilitate the information flow and scheduling process
  </li>
  <li>
   Embracing and utilizing AI-powered tools to enhance productivity and administrative efficiency; proactively seeking opportunities to upskill and integrate emerging technologies into daily workflows
  </li>
  <li>
   Maintaining and developing working relationships with various BCG support staff members to maintain information flow and scheduling process
  </li>
  <li>
   Organizing and scheduling client and internal meetings and events; prepare logistics/equipment arrangements
  </li>
  <li>
   Providing vacation cover to other Executive Assistants
  </li>
  <li>
   Coordinating meetings, arranging conference bridges, reserving conference rooms, organizing catering
  </li>
  <li>
   Where appropriate preparing and circulating meeting agendas and materials, attend meetings, take and distribute meeting notes, follow up on action items
  </li>
  <li>
   Providing administrative support to PA events: prepare invitation mailings, manage responses, arrange catering, venues and on the ground support
  </li>
  <li>
   Organizing and maintaining online systems for PA
  </li>
  <li>
   Managing client contacts for CRM/Contact Management
  </li>
  <li>
   Organizing and maintaining electronic filing system
  </li>
  <li>
   Preparing weekly timesheets and expense reports
  </li>
  <li>
   Maintain highest level of internal and external confidentiality
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Please note that this role follows a Sunday&ndash;Thursday workweek to support regional business operations.
  <br/>
  <br/>
 </strong>
 What You'll Bring
 <br/>
 <br/>
 <ul>
  <li>
   A minimum of 4-5 years&rsquo; experience in a fast-paced environment supporting senior executives is strongly preferred.
  </li>
  <li>
   Strong service orientation:
  </li>
  <ul>
   <li>
    Maturity and flexibility to work both independently and in cooperation with others
   </li>
   <li>
    High level of self-motivation and initiative
   </li>
   <li>
    Willingness to exercise good judgment and make decisions based on logic and common sense
   </li>
  </ul>
  <li>
   Excellent organizational skills
  </li>
  <ul>
   <li>
    Ability to anticipate alternate solutions and be prepared with contingency plans as needed in a calm and efficient manner
   </li>
   <li>
    Superior attention to detail and accuracy
   </li>
   <li>
    Follow through/ownership of tasks to completion
   </li>
   <li>
    Willingness to consistently check and double-check all aspects of Partner/Principals schedule (including travel, client meeting preparations and materials)
   </li>
  </ul>
  <li>
   Ability to multi-task and complete a variety of projects in a fast-paced environment
  </li>
  <li>
   Ability and willingness to work overtime on projects and tasks as required
  </li>
  <li>
   Knowledge and experience of the Middle East and local practices
  </li>
  <li>
   Proficient computer skills: Windows, Word, Excel, PowerPoint, Outlook
  </li>
  <li>
   Organizational skills: ability to handle competing priorities and to work effectively in a Challenging, fast-paced environment
  </li>
  <li>
   Service oriented, flexible, attentive to detail team player
  </li>
  <li>
   Ability to respect all BCG information as personal and confidential
   <br/>
  </li>
 </ul>
 Who You'll Work With
 <br/>
 <br/>
 You'll be working within a closely-knit EA team made up on Senior Executive Assistants, Executive Assistants and Admin Assistants all reporting into one of the four Team leaders who report into the Admin Services Senior Manager. You'll be supporting a team of Managing Director &amp; Partner(s), and Partner (s) and you'll work with the other administrative team members to back each other up and help each other out when things get extra busy or when someone is out of the office. The team is very collaborative and enjoys learning and mentoring each other. Your manager will be a great resource for support and trouble-shooting and will provide developmental guidance and support as your grow your career at BCG.
 <br/>
 <br/>
 Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
 <br/>
 <br/>
 BCG is an E - Verify Employer. Click here  for more information on E-Verify.
</div>


Dusit

<div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>PRIMARY RESPONSIBILITIES:</p>
<ul><li>Responsible for all catering and group sales in the hotel, from booking events to their execution</li><li>Assist Asst. Director of Groups &amp; Events Manager and DOS to prepare departmental budget and forecasts, operating within set parameters, ensure effective cost control</li><li>To establish and maintain rapport with clients, prior to, throughout and post-conference, exceeding their expectations and encouraging repeat business.</li><li>Conduct site inspections and sales activities as required.</li><li>To work closely with the Superiors to prepare monthly forecasts</li><li>To develop the annual business and marketing plan for the department</li><li>Achieves Banquet and Catering budgeted set out in the yearly business plan for the hotel.</li><li>Performs other duties as assigned by the Superiors</li></ul>
<p>
JOB REQUIREMENT
</p><ul><li>Bachelor&rsquo;s degree in hospitality management or a related field</li><li>1&ndash;2 years of experience in Groups &amp; Events within a luxury/5-star hotel (UAE/GCC experience preferred)</li><li>Strong knowledge of event planning, banquet operations, MICE, and group room management with a proactive approach</li><li>Proficiency in Opera PMS (or similar systems) and Microsoft Office</li><li>Excellent communication and negotiation skills</li><li>Strong organizational, multitasking, and leadership abilities</li><li>Customer-focused, detail-oriented, and able to perform effectively under pressure</li><li>Flexible to work weekends and public holidays as required</li></ul><br>
</div><div><div>
</div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Information</b></h2><div>
<ul><div><div><div>Date Posted</div>
<div>February 25, 2026</div>
</div></div><div><div><div>Location</div>
<div><div>Dusit Thani Dubai
</div></div></div></div><div><div><div>Division</div>
<div><div><div>Sales and Distribution &gt; Sales
</div></div></div></div></div><div><div><div>Minimum Experience</div>
<div>2 Year
</div></div></div><div><div><div>Qualification</div>
<div>Bachelor Degree
</div></div></div><div><div><div>Career Level</div>
<div>Manager</div></div></div></ul></div></div></div></div></div></div>

Assistant Groups & Events Manager

Mandarin Oriental Jumeira

<div><div><div><p>Assistant Director of Revenue Management</p>
 <div></div><div><div><ul><li>JR-02657
</li> </ul></div><div></div><div><ul><li>Commercial &amp; Brand/Marketing
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Jumeira, Dubai
</div></li> </ul></div></div><div></div><div><div><div>Add To Favourites
</div></div> <div></div><div>View Favourites
</div>
</div><div><p>Mandarin Oriental Jumeira, Dubai is looking for an <b>Assistant Director of Revenue Management </b>to join our <b>Revenue Team</b>.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p>
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.</p><p></p><p><b>
About the job</b></p><p></p><p>
 The Assistant Director of Revenue Management supports the Director of Revenue Management in providing the hotel with key revenue management decisions by implementing the MOHG revenue management system (both manual and automated) and ensuring maximization of revenues and profitability for the property.</p><p>
 The role monitors demand trends, booking patterns, pace and market conditions, translating these into total hotel revenue strategies to achieve revenue goals and grow market share, whilst being extremely cognizant of the MOHG brand.</p><p>
 The Assistant Director of Revenue Management contributes actively to yield management and revenue generation through strong day-to-day management of revenue systems, inventory controls and pricing decisions, and by providing Sales and Marketing with accurate information on both internal reservation situation and the external climate in which the hotel operates.</p><p>
 The role supports the preparation of weekly and monthly forecasts, assists in budget preparation, identifies trends, recommends growth initiatives, monitors progress of selling strategies and ensures the hotel is competitively positioned within the local marketplace.</p><p></p><p><b>
As the Assistant Director of Revenue Management, you will be responsible for the following duties:</b></p><p></p><p><i>
General:
</i></p><ul><li><p>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</p></li>
<li><p>
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.</p></li>
<li><p>
It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.</p></li>
<li><p>
It is part of your role and your responsibility to fully support all learning and development activities.</p></li>
<li><p>
On The Job trainers and trainings.</p></li>
<li><p>
Group Training Technique trainers and trainings.</p></li>
<li><p>
Update and maintain a complete Training Matrix for your department.</p></li>
<li><p>
Update and maintain Job Description and Job Specification Matrix for your department.</p></li>
<li><p>
Ensure the colleagues&rsquo; career path and development needs are being prioritised and documented in accordance with the MO Profile online system.</p></li>
<li><p>
Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.</p></li>
<li><p>
You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</p></li>
<li><p>
Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</p></li>
<li><p>
Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</p></li>
<li><p>
Ensure compliance with the MOHG social media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</p></li>
<li><p>
Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</p></li>
<li><p>
Act as a hotel ambassador at all times.</p></li>
<li><p>
To carry out any additional duties requested by management, related to hotel operational activities.</p></li>
</ul><p></p><p><i>
Managerial Duties:</i></p><ul>
<li><p>
Supports the Director of Revenue Management in managing the team and inventory to maximize revenues at all times.</p></li>
<li><p>
Acts as a key day-to-day leader within the Revenue and Reservations function, ensuring consistent execution of strategy.</p></li>
<li><p>
Prepares and supports weekly Revenue Strategy Meetings, including agenda, materials and follow-up actions.</p></li>
<li><p>
Supports the Director of Revenue Management in ensuring pricing, restrictions and strategy are correctly implemented across all systems.</p></li>
<li><p>
Ensures daily monitoring of pickup, pace, demand signals and competitor performance.</p></li>
<li><p>
Leads on selected initiatives/projects assigned by the Director of Revenue Management or Director of Commercial Strategy (e.g. systems, reporting, segmentation reviews, channel strategy, SOP improvements).</p></li>
<li><p>
Supports development of team members and ensures high standards for service, selling techniques and operational discipline.</p></li>
</ul><p></p><p><i>
Departmental Duties:</i></p><ul>
<li><p>
Supports the daily management of rooms inventory including allocation and reservations to areas of maximum yield.</p></li>
<li><p>
Proactively manages inventory and controls for the hotel to maximize revenue in all areas.</p></li>
<li><p>
Ensures a consistent and rational hotel pricing and yield strategy across all channels and segments, aligned with MOHG pricing philosophy.</p></li>
<li><p>
Maintains accurate oversight of all rate loading and restrictions across all distribution systems (PMS, CRS, channel manager, OTAs, GDS, etc.).</p></li>
<li><p>
Assists in preparing accurate monthly and weekly Forecasts (Day by Day) for all transient segments and group (based on feedback from Sales).</p></li>
<li><p>
Supports the preparation of the rooms budget, including key assumptions, seasonality, segment mix and pace logic.</p></li>
<li><p>
Proactively provides data and analysis to evaluate performance by market segment, channel production, geographical mix, room type demand, and booking windows.</p></li>
<li><p>
Supports the monitoring and evaluation of Daily, Weekly and Monthly Market Share reports to identify trends and opportunities versus competitive set.</p></li>
<li><p>
Supports pricing and inventory decisions for peak dates, high compression periods and shoulder periods, ensuring correct business mix.</p></li>
<li><p>
Ensures group controls and ceilings are actively monitored and aligned with displacement logic.</p></li>
<li><p>
Works closely with Sales to define booking terms and conditions for transient and group segments.</p></li>
<li><p>
Supports strategy and quality control around contract loading, ensuring logical rate structures and correct system implementation.</p></li>
<li><p>
Ensures that the hotel and MOHG brand image is mathematically integrated into revenue decisions (i.e. rates do not dilute brand positioning).</p></li>
<li><p>
Maintains strong oversight of reporting integrity and supports troubleshooting with corporate systems teams where required.</p></li>
</ul><p></p><p><i>
Customer Focus:</i></p><ul>
<li><p>
Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience</p></li>
<li><p>
Services our customers in order to grow market share</p></li>
<li><p>
Build strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively</p></li>
<li><p>
Sets a positive example for the Reservations Service Department</p></li>
<li><p>
Handles guest complaints and disputes</p></li>
</ul><p><i>
Colleague Relations:</i></p><ul>
<li><p>
Supports and contributes to the departmental orientation program for new colleagues.</p></li>
<li><p>
Supports team performance through development plans, monitoring progress and coaching.</p></li>
<li><p>
Utilizes on-the-job training tools to ensure consistent capability building.</p></li>
<li><p>
Ensures an excellent working relationship with colleagues across the hotel, particularly Sales, Marketing, Finance, Rooms Division and Conference &amp; Events.</p></li>
</ul><p></p><p><i>
Administrative Duties</i></p><ul>
<li><p>
Prepares weekly and monthly forecasts</p></li>
<li><p>
Ensures that all booking systems are maintained to achieve optimal results, liaises with Marketing team to ensure content is up to date</p></li>
<li><p>
Completes and analyses month-end reports</p></li>
<li><p>
Maintains accurate records of room type selling and sets targets for the team</p></li>
</ul><p><i>
Additional Duties:</i></p><ul>
<li><p>
Conducts sites visits as required by hotel operation</p></li>
<li><p>
Participates in client entertainment with Sales Department as required</p></li>
<li><p>
Joint Sales calls with team as required</p></li>
</ul><p></p><p><b>
Our commitment to you:
</b></p><ul><li><p>Senior School qualification or equivalent.</p></li>
<li><p>
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.</p></li>
<li><p>
A minimum of 5 years&rsquo; experience in Revenue Management.</p></li>
<li><p>
Previous experience working in a 5-star hotel environment.</p></li>
<li><p>
Previous experience in a high volume, luxury Beach front resort.</p></li>
<li><p>
Previous experience working in the GCC preferred.</p></li>
<li><p>
Good knowledge on computer systems i.e. MS Office applications.</p></li>
<li><p>
Prior experience with PMS system.</p></li>
<li><p>
Hotel pre-opening experience.</p></li>
<li><p>
Mature and outgoing personality with excellent interpersonal skills.</p></li>
<li><p>
Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.</p></li>
<li><p>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</p></li>
<li><p>
Clear communication; effective verbal and written communication skills in English.</p></li>
<li><p>
Proven ability to successfully motivate and lead a team.</p></li>
<li><p>
Ability to plan and organize large projects.</p></li>
<li><p>
Trainer skills and ability to mentor and develop team members.</p></li>
<li><p>
Experience across all segments.</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div></div></div></div><p></p>

Assistant Director of Revenue Management

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