sales manager

account manager

assistant store manager

operations manager

finance manager

assistant front end manager

Hilton

<div>Assistant Front Office Manager
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 
What will I be doing?
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li><li>
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li><li>
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li><li>
Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for? 
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</li></ul></div>

Assistant Front Office Manager

ANdAZ

<div>
 
 Organization- Andaz Dubai The Palm
 
 
 
 
 Summary
 
 
 
 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Director of Rooms in managing the day-to-day operation of the Front Desk at the hotel.
 
 
 
 Qualifications
 
 
 
 Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
 
 
 <ul>
 <li>
 Well developed communication and customer relations skills
 </li>
 </ul>
</div>

Assistant Manager- Front Office

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
 </li>
 <li>
 Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 </li>
 </ul>
 
 Work Locations
 
 
 
 DoubleTree by Hilton Jumeirah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Doubletree by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

six senses

<div>Duties and Responsibilities
As Assistant Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:
<ul><li>Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
</li><li>Understand the hotel's policy on guaranteed reservations and no-shows.
</li><li>Process advance deposits on reservations.
</li><li>Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort.
</li><li>Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
</li><li>Support the Director of Residences and focus on the rejuvenation of the room experience.
</li><li>Work in partnership with Guest Services, Reservations, Housekeeping and F&amp;B to ensure guest&rsquo;s needs are determined /met and oversee the overall smooth operation of guest arrivals.
</li><li>Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
</li><li>Instil a cost-focused philosophy through training and education.
</li><li>Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the property.</li>
</ul>
Qualifications
To execute the position of Assistant Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
<ul><li>Possess a Bachelor&rsquo;s degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.
</li><li>Fluent in English; I understand that Arabic as an additional language is preferred.
</li></ul>The above is intended to provide an overview of the role and responsibilities for an Assistant Front Office Manager at Six Senses The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant Front Office Manager - Six Senses The Palm Dubai

Marriott International

<div>Additional Information 
Job Number25154478 
Job CategoryRooms &amp; Guest Services Operations 
LocationGrosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>Assistant Restaurant Manager (Lobby Lounge) | Hilton Dubai Palm
At Hilton Dubai Palm Jumeirah, an Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars and Kitchens to ensure high standards of quality and service. 
 
 
What will I be doing? 
As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars and Kitchens to ensure quality and service by performing the following tasks to the highest standards:
<ul><li>Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards</li>
<li>Effectively control the flow of customers and the interaction between the front and back-of-house throughout service</li>
<li>Ensure Team Members maximize all sales opportunities</li>
<li>Ensure Team Members consistently maintain brand standards and high levels of customer service</li>
<li>Handle all customer inquiries in an appropriate and professional manner</li>
<li>Accurately manage all transactions during service</li>
<li>Manage Team Member schedules, stock, and wastage levels</li>
</ul>What are we looking for? 
At Hilton Dubai Palm Jumeirah, an Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in organizing food and beverage service in a range of outlets</li>
<li>Experience in supervising a team</li>
<li>Ability to demonstrate delegation skills</li>
<li>Flexibility to respond quickly and positively to a range of work situations</li>
<li>A passion for developing others to be part of a winning team</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Restaurant Manager (Lobby Lounge) | Hilton Dubai Palm

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Jumeira, Dubai is looking for a Duty Manager to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
About the job
Based at the Mandarin Oriental Jumeira, Dubai within the Rooms Division, The Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.
As Duty Manager, you will be responsible for the following duties:<ul>
<li>
To assist the General Manager to manage the hotel, reporting directly to the Front Office Manager / Assistant Front Office Manager</li>
<li>
To represent the hotel as a role model professionally, socially and ethically.</li>
<li>
To assist the Front Office Manager to manage the department, in his absence to manage the Reception department with all required responsibilities</li>
<li>
As a manager of Rooms Division, communicates regularly with the Front Office Manager and the Director of Rooms as a team.</li>
<li>
Assumes overall responsibility and enforcement in areas of service quality, service delivery, colleague discipline, cost control, guest/colleague satisfaction, safety/ security and maintenance issues of the general operation.</li>
<li>
To assist the Front Office Manager, Head Concierge and Guest Experience Manager to supervise all activities in the smooth running of all front of house departments according to our LQE, internal standards and procedures.</li>
<li>
To have full and thorough knowledge of crisis management; to respond to all crisis situations efficiently. Thus carrying a pager, master keys, walkie-talkie and other mobile communication units.</li>
<li>
To make decisions and take appropriate action in regards to problems, conflicts and emergencies in the hotel.</li>
<li>
To record all happenings in the hotel in the form of the Duty Manager&rsquo;s Log Book on a daily basis. Share the necessary information promptly with Reception Manager. To liaise with department heads to resolve any cases related to guests and colleagues.</li>
<li>
To be present on site to witness a complaint or an incident; to judge, resolve, compensate for and close the incidents.</li>
<li>
To inspect and ensure high quality of all VIP arrival rooms daily; to ensure readiness to welcome VIP guests. To liaise with departments concerned to perfect the rooms before arrivals.</li>
<li>
To monitor arrivals and departures wall related departments in order to handle guest requests and complaints with specific, personalized attention to our guests</li>
<li>
To provide training to all members of the team ensuring their consistent development and delivery of standards to our guests</li>
<li>
To welcome and greet our guests and visitors as well as bidding farewell in order to promote a climate of warmth and care</li>
<li>
To encourage team members on collecting preferences from all guests</li>
<li>
To monitor data completeness and data security according to MOHG standards</li>
<li>
To monitor cashier closures and float balances, highlighting any discrepancies to the Reception Manager.</li>
<li>
To assist in carrying out LQE training, product knowledge, PSMS and Health and safety training with new colleagues joining the department.</li>
<li>
To monitor, investigate and update all guest comments (LRA, emails, letters etc.) that have been given on a daily basis, highlight shortcomings to the Reception Manager and Director of Rooms and take appropriate action to avoid these issues from happening again</li>
<li>
To attend and hold hand over briefings to ensure consistent update of information for all team members.</li>
<li>
To attend the groups, OPS and any other meetings deemed appropriate by your Head of Department.</li>
<li>
To ensure that guest room allocations are done according to guest preferences and in line with the selling strategy of the hotel</li>
<li>
Assists the Sales Department with conducting tours of the hotel to consistently promote Mandarin Oriental Jumeira, Dubai</li>
<li>
To perform bi-annual performance review including monthly feedback sessions with team members allocated by the Front Office Manager</li>
<li>
To perform all tasks outlined in the DM task list</li>
<li>
To monitor and follow up on open balances</li>
<li>
To encourage, motivate and assist in generating up-sell revenues according to the monthly set targets in line with the overall selling strategy</li>
<li>
To assist the Front Office Manager in motivating, retaining and recruiting team members</li>
<li>
To plan the rota and assist the Front Office Manager with holiday requests and scheduling training</li>
<li>
To attend any training deemed appropriate by your Head of Department.</li>
<li>
To perform any other projects and duties assigned by the Front Office Manager.</li>
<li>
In absence of the Front Office Manager, to ensure that all duties are handed over and followed up accordingly by other team members</li>
</ul>
As Duty Manager, we expect from you:<ul>
<li>
Senior High School qualification or equivalent</li>
<li>
Degree in Hospitality or Hotel Management is an advantage</li>
<li>
Minimum 2 years&rsquo; experience working in a 5-star hotel environment.</li>
<li>
A minimum of 1 year of Duty Manager experience.</li>
<li>
Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.</li>
<li>
Previous experience working in the Middle East is an advantage.</li>
<li>
Hotel pre-opening experience is an advantage.</li>
<li>
Ability to understand guest needs and expectations and to deliver superior customer.</li>
<li>
Perform job with attention to details and the ability to organize and handle multiple tasks effectively.</li>
<li>
Clear communication; effective verbal and written communication skills in English. Ability to speak German, Spanish, Italian or French is an advantage.</li>
<li>
Proven ability to successfully motivate and lead a team.</li>
<li>
Ability to plan and organize large projects.</li>
<li>
Ability to prepare departmental reports.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Duty Manager (German, French, Russian Speaking)

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Assistant Front Office Manager

Assistant Front Office Manager - Six Senses The Palm Dubai

Assistant Front Office Manager

Assistant Restaurant Manager (Lobby Lounge) | Hilton Dubai Palm

Duty Manager (German, French, Russian Speaking)