operations manager

restaurant manager

front office supervisor

assistant sales manager

front office manager

assistant front end manager

Accor Group

Job Title Assistant Front Office Manager Luxury Floating Hotel Operations Dubai, UAE Job Description Assistant Front Office Manager Luxury Floating Hotel Operations Dubai, UAE Position Overview We are seeking an experienced Assistant Front Office Manager to join the team at the iconic Queen Elizabeth II (QE2), Dubai s only floating hotel. This role supports the Front Office Manager in overseeing daily front office operations, supervising team members, ensuring exceptional guest service, and maintaining efficient communication with other departments. You will be instrumental in delivering a high standard of hospitality that reflects the QE2 s unique heritage and luxury positioning. Job Details Job Location: Dubai, UAE Industry: Hospitality / Travel Function: Guest Services / Front Office Gender: Any Candidate Nationality: Any Job Type: Full Time What You ll Do * Supervise and delegate duties to front office team members, preparing and managing weekly work schedules. * Ensure proper room allocation, verify guest details, and confirm payment methods. * Monitor team attendance, manage leave calendars, and ensure adequate staffing. * Suggest operational improvements to enhance service standards. * Plan and organize regular training sessions on courtesy, efficiency, and job knowledge. * Maintain effective communication and cooperation between the front office and other departments. * Oversee night shift operations, ensuring completion of reports, system checks, and date changes as per standards. * Liaise with housekeeping to ensure room readiness and guest requirements are met. * Review reservation details prior to guest arrivals and update Opera system as needed. * Conduct daily briefings and personally check special room requests before guest arrivals. * Handle and resolve guest complaints while anticipating needs to deliver personalized service. * Ensure guest records and documentation are accurate and up to date. Ideal Profile * Proven leadership experience in a front office or guest services supervisory role. * Proficient in Microsoft Windows applications and Opera PMS. * Professional appearance and demeanor. * Strong interpersonal, communication, and problem-solving skills. * Highly responsible, reliable, and able to work under pressure in a fast-paced environment. * Collaborative mindset with a focus on guest satisfaction. Why Join Us * Work in one of Dubai s most unique luxury hospitality landmarks. * Be part of a brand that blends heritage with modern luxury. * Competitive salary and benefits package. * Opportunities for professional growth and career development.

Assistant Front Office Manager Luxury Floating

Position Overview We are seeking an experienced Assistant Front Office Manager to join the team at the iconic Queen Elizabeth II (QE2), Dubai s only floating hotel. This role supports the Front Office Manager in overseeing daily front office operations, supervising team members, ensuring exceptional guest service, and maintaining efficient communication with other departments. You will be instrumental in delivering a high standard of hospitality that reflects the QE2 s unique heritage and luxury positioning. Job Details Job Location: Dubai, UAE Industry: Hospitality / Travel Function: Guest Services / Front Office Gender: Any Candidate Nationality: Any Job Type: Full Time What You ll Do * Supervise and delegate duties to front office team members, preparing and managing weekly work schedules. * Ensure proper room allocation, verify guest details, and confirm payment methods. * Monitor team attendance, manage leave calendars, and ensure adequate staffing. * Suggest operational improvements to enhance service standards. * Plan and organize regular training sessions on courtesy, efficiency, and job knowledge. * Maintain effective communication and cooperation between the front office and other departments. * Oversee night shift operations, ensuring completion of reports, system checks, and date changes as per standards. * Liaise with housekeeping to ensure room readiness and guest requirements are met. * Review reservation details prior to guest arrivals and update Opera system as needed. * Conduct daily briefings and personally check special room requests before guest arrivals. * Handle and resolve guest complaints while anticipating needs to deliver personalized service. * Ensure guest records and documentation are accurate and up to date. Ideal Profile * Proven leadership experience in a front office or guest services supervisory role. * Proficient in Microsoft Windows applications and Opera PMS. * Professional appearance and demeanor. * Strong interpersonal, communication, and problem-solving skills. * Highly responsible, reliable, and able to work under pressure in a fast-paced environment. * Collaborative mindset with a focus on guest satisfaction.

Assistant Front Office Manager

Andaz

<div><div>Summary<div>
 As an Assistant Manager Front Office, you are responsible for the efficient running of the department in accordance with Hyatt corporate strategies and brand standards, whilst meeting colleague, guest, and owner expectations. You are expected to effectively manage the day-to-day operation and lead the team resourcefully to achieve departmental goals.

</div></div><div>Qualifications<div>
Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office/Guest Relations in a hotel. Ability to handle stressful situations in a calm, professional manner and exhibit good judgment. Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.
Language Preferences : Arabic</div></div></div>

ASSISTANT MANAGER FRONT OFFICE

Minor International

<div>Oversee daily front office operations, including check-in/check-out procedures, guest services, and concierge activities<ul><li>Collaborate with department heads to ensure smooth interdepartmental communication and guest satisfaction</li><li>Lead, mentor, and motivate the front office team to maintain high standards of service excellence</li><li>Handle guest concerns and complaints with professionalism and empathy, ensuring timely resolution</li><li>Monitor and analyze key performance indicators, implementing strategies for continuous improvement</li><li>Assist in managing front office budgets, controlling costs, and optimizing revenue</li><li>Ensure compliance with hotel policies, procedures, and safety regulations</li><li>Participate in the development and implementation of new service initiatives</li><li>Act as the manager on duty during assigned shifts, making critical decisions as needed</li><li>Support the Front Office Manager in strategic planning and team development activities</li></ul></div>

Marriott International

<div>Additional Information 
Job Number25171333 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Front Desk Manager (Russian Speaker)

The First Group

Job Description <div>
<div>
<div>
As Front Desk Manager, you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision. Key Responsibilities <ul> <li> Oversee and manage daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries. </li> <li> Lead, mentor, and supervise the front desk team, ensuring consistent delivery of personalized and luxury guest experiences. </li> <li> Monitor guest feedback, respond to service issues, and ensure swift and effective service recovery. </li> <li> Coordinate closely with Guest Relations, Concierge, Bell Services, Housekeeping, and Reservations to deliver a seamless stay. </li> <li> Ensure accurate handling of guest billing, room charges, and cashiering procedures. </li> <li> Assist with scheduling, payroll, team performance evaluations, and coaching. </li> <li> Maintain detailed shift handovers and ensure all guest preferences and special requests are actioned. </li> <li> Support pre-opening tasks including team recruitment, system setup (Opera Cloud), and SOP implementation. </li> <li> Act as Manager on Duty when required and handle any escalated guest or operational concerns. </li> </ul>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li> Minimum 4 6 years of front office experience in a luxury hotel environment, with at least 2 years in a supervisory or assistant manager role. </li> <li> Pre-opening experience is a strong advantage. </li> <li> Proficient in Opera Cloud and familiar with guest profiling and CRM systems. </li> <li> Strong leadership and communication skills. </li> <li> High attention to detail, guest-centric mindset, and problem-solving abilities. </li> <li> Fluent in English; additional languages are a plus.</li></ul></div></div></div>

Front Desk Manager

Kempinski Hotel

<div> Under the guidance of the Front Office Manager assess, evaluate and ensure that long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. </div> <div> </div> <div> Direct and manage Front Office in absence of the Front Office Manager, respectively Assistant Front Office Manager.</div> <ul> <li> Ensures the smooth running of the operations on a day to day basis and in a pro active manner.</li> <li> Ensures that as per Kempinski Health &amp; Safety Policy the Fire Exits are free of obstacles.</li> <li> Support and assist all Front Office sections.</li> <li> Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.</li> <li> Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li> <li> Check all correspondence of the day s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li> <li> Control room availability for walk-ins and establish accountability for guests departure dates and times.</li> <li> Follow up with Housekeeping any unresolved room discrepancies.</li> <li> Maintain reservation procedures, same day arrivals.</li> <li> Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li> <li> Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li> <li> Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li> <li> Ensures that all departmental information is kept accurately and up to date.</li> <li> Promotes in house sales and facilities to maximize hotel revenues.</li> <li> Understand and carries out duties in line with Hotel Emergency Procedures.</li> <li> Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li> <li> Inspects guestrooms on a daily basis.</li> <li> Co-ordinates/Assists security personnel in all related matters.</li> <li> Responds promptly to any operational requests from Front Office and other hotel departments.</li> <li> Attends to referred and unsolved problematic situations.</li> <li> Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.</li> <li> Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li> <li> Conduct efficient hand-over with coming Manager.</li> <li> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</li> </ul>

Duty Manager

Explore 5123+ Assistant front end manager in Dubai this October. Find roles across top companies and apply now to boost your career.

5123 assistant front end manager jobs IN Dubai

Assistant Front Office Manager Luxury Floating

Assistant Front Office Manager

ASSISTANT MANAGER FRONT OFFICE

Assistant Front Office Manager

Assistant Front Desk Manager (Russian Speaker)

Front Desk Manager

Duty Manager