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assistant general manager

Hyatt House Seattle Downtown & Hyatt Place Seattle Downtown

<p>Hotel Equities, an award-winning hotel development and hospitality management company, is seeking an experienced Assistant General Manager to join the team at the Hyatt Place Seattle/Downtown.</p><p>Hyatt Place Seattle/Downtown is centrally located in the heart of Seattle, just steps from Seattle Center and only blocks from the Space Needle. The hotel features 160 recently renovated guest rooms and 2,632 sq. ft. of meeting space, along with amenities such as complimentary high-speed Wi‑Fi, a 24‑hour fitness center, and daily breakfast. Guests enjoy close proximity to major attractions including the Space Needle, Climate Pledge Arena, Pike Place Market, and the Puget Sound waterfront.</p><p><b>About the Role</b></p><p>The Assistant General Manager supports the daily operations of the hotel to ensure an exceptional guest experience and efficient, profitable performance. This role works closely with the General Manager and department leaders to maintain brand standards, drive service excellence, and foster a collaborative workplace.</p><p>The Assistant General Manager role requires the ability to work a flexible schedule, which may include weekends, holidays, and occasional overnight shifts. As a member of the hotel&rsquo;s emergency response team, the position supports the operation during critical or unexpected situations. This role involves a variable schedule based on business needs and is not structured as a traditional Monday&ndash;Friday, 9&ndash;5 position.</p><p><b>Key Responsibilities</b></p><p>Responsibilities include, but are not limited to:</p><ul><li>Overseeing daily operations across front desk, housekeeping, food and beverage, reservations, guest services, security, and maintenance.</li><li>Assisting in maximizing ADR, occupancy, and overall revenue performance.</li><li>Supporting communication flow between Sales and Operational departments.</li><li>Coaching, training, and mentoring department supervisors.</li><li>Interpreting and participating in financial planning, including budgets and staffing guidelines.</li><li>Managing scheduling, monitoring expenses, and implementing cost‑saving strategies.</li><li>Supporting the development and execution of operational policies, procedures, and systems.</li><li>Overseeing safety and compliance programs, including training and reporting requirements.</li><li>Contributing to a positive, inclusive, and service‑focused work environment.</li></ul><p><b>Qualifications</b></p><ul><li>2+ years of hotel management experience required, preferably in a select‑service environment.</li><li>Experience with Hyatt brand standards or Hyatt systems strongly preferred.</li><li>Proficiency in understanding financial reports, budgeting, and staffing guidelines.</li><li>Demonstrated ability to deliver strong guest service outcomes.</li><li>Experience developing or implementing operational procedures and systems.</li><li>Ability to support safety and compliance programs, including training and reporting.</li><li>Strong initiative, analytical abilities, and follow‑through.</li></ul><p><b>Benefits at a Glance</b></p><ul><li>Quarterly incentive bonus program participation (<i>performance‑based and subject to plan guidelines</i>)</li><li><b>​</b>Free Employee parking available</li><li>Employer paid Orca card after 30 days</li><li><i>Insurance: </i>Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account</li><li><i>Retirement: </i>After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match</li><li><i>Paid Time Off</i>: Vacation Time - 80 hours on your first 3 years of service; Sick Time &ndash; 1 hour accrued per 30 hours worked</li><li><i>Paid Holidays</i>: New Year&rsquo;s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day</li><li><i>Other benefits: </i>Dailypay- same day pay up to 80% of your daily earnings</li><li>Career Growth Opportunities/ Manager Training Program</li><li>Reduced Room Rates throughout the portfolio</li><li>Third Party Perks (Movie Tickets, Attractions, Other)</li><li>Hyatt Team Member Travel Program (Book Hyatt hotels worldwide starting at $89!)</li></ul><p><b>EQUAL EMPLOYMENT OPPORTUNITY</b></p><p>The Hotel Group, in partnership with Hotel Equities is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, creed, age, sex, caste, sexual orientation, gender identity, ancestry, marital status, pregnancy, political ideology, veteran or military status, genetic information, or other classifications protected by law.</p><p>Hotel Equities participates in E-Verify, the federal program for electronic verification of employment eligibility.</p><p><i>All candidates will be required to complete a pre-employment background check.</i></p><p><i>Please note that this job description is not an exclusive or exhaustive list of all functions that an Assistant General Manager may be asked to perform.</i></p><p>Pay: $80,200.00 - $86,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Describe a guest‑experience failure in which you personally stepped in. What exact words or approaches did you use to de‑escalate the situation, and how did the guest respond at each stage?</li></ul><p>Experience:</p><ul><li>Hotel management: 2 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Ability to Commute:</p><ul><li>Seattle, WA 98109 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Seattle, WA 98109: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Assistant General Manager

HMSHost by Avolta

<div><div>HMSHost at Seattle&ndash;Tacoma International Airport<br>
HMSHost<br>
17801 International Boulevard<br>
Seattle, WA 98188</div><br>
<br>
<div><p><b>With a career at HMSHost, you really benefit! We Offer</b></p>
<ul>
<li>Health, dental and vision insurance</li>
<li>Generous paid time off (vacation, flex or sick)</li>
<li>Holiday pay</li>
<li>Meal and Transportation Benefits</li>
<li><ul><li>401(k) retirement plan with company match</li></ul></li>
<li><ul><li>Company paid life insurance</li></ul></li>
<li><ul><li>Tuition reimbursement</li></ul></li>
<li>Employee assistance program</li>
<li>Training and exciting career growth opportunities</li>
<li>Referral program &ndash; refer a friend and earn a bonus</li>
</ul>
<ul><li>Benefits may vary by position so ask your recruiter for details.</li></ul>
</div><div><p>
Warehouse Clerk B</p></div><div><p>
536400</p></div><div><p>
Summary:
</p></div><div><p>The Warehouse Clerk is responsible for assisting the Warehouse Manager with day-to-day functions of the warehouse. Responsibilities include working with the location warehouse stock and resolving issues using the stock management system; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to Store Manager, Assistant Store Manager, or General Manager depending upon local requirements.</p></div><div><p>
Essential Functions:</p></div><div><ul><li><p>
Receive and store merchandise according to company standards.</p></li></ul></div><div><ul><li><p>
Ticket according to branch standards for accuracy and timeliness.</p></li></ul></div><div><ul><li><p>
Review in-coming orders and advise Merchandise and/or Warehouse Manager of errors and questions and assist in resolutions when appropriate.</p></li></ul></div><div><ul><li><p>
Ensure that information from related ordering and receiving forms are processed according to company standards and are correctly entered into the stock Management System.</p></li></ul></div><div><ul><li><p>
Update information in the Management System as needed and produce appropriate reports.</p></li></ul></div><div><ul><li><p>
Stocks, dates, rotates, and checks temperature of product</p></li></ul></div><div><p>
Minimum Qualifications, Knowledge, Skills, and Work Environment:
</p></div><div><ul><li><p>Requires a minimum of 0-1 year of warehousing experience</p></li></ul></div><div><ul><li><p>
Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers</p></li></ul></div><div><ul><li><p>
Requires the ability to lift and/or move up to 40 lbs</p></li></ul></div><div><ul>
<li><p>
Requires the ability to bend, twist, and stand to perform normal job functions</p></li>
<li>
Requires 2 years minimum of driving experience and a valid State Driver&rsquo;s License
</li>
</ul></div><div><p>Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (&ldquo;the Company&rdquo;), is an equal opportunity employer. It is the Company&rsquo;s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as &ldquo;protected characteristics&rdquo;).</p></div></div>

Warehouse Clerk

Dufry by Avolta

<p></p><div><div><div><div><div><b>Category:
</b></div></div></div></div><div><div><div><div><div><b>With a career at HMSHost, you really benefit! We Offer</b></div>
<ul>
<li>Health, dental and vision insurance</li>
<li>Generous paid time off (vacation, flex or sick)</li>
<li>Holiday pay</li>
<li>Meal and Transportation Benefits</li>
<ul><li>401(k) retirement plan with company match</li></ul>
<ul><li>Company paid life insurance</li></ul>
<ul><li>Tuition reimbursement</li></ul>
<li>Employee assistance program</li>
<li>Training and exciting career growth opportunities</li>
<li>Referral program &ndash; refer a friend and earn a bonus</li></ul><br>
<div></div>
<ul><li>Benefits may vary by position so ask your recruiter for details.</li></ul><br>
<div></div>
<div>
Airport Location: Seattle Airport F&amp;B<br>
Advertised Compensation: $24.71 to</div><div>
<div>
Warehouse Clerk B</div>
</div>
<div><div>536400</div></div><div><br>
<div>
</div></div><div><div>Summary:</div>
</div>
<div><div>The Warehouse Clerk is responsible for assisting the Warehouse Manager with day-to-day functions of the warehouse. Responsibilities include working with the location warehouse stock and resolving issues using the stock management system; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to Store Manager, Assistant Store Manager, or General Manager depending upon local requirements.</div></div><div><br>
<div>
</div></div><div><div>Essential Functions:</div>
</div>
<div><ul><li><div>Receive and store merchandise according to company standards.</div>
</li>
</ul></div><div><ul><li><div>Ticket according to branch standards for accuracy and timeliness.</div>
</li>
</ul></div><div><ul><li><div>Review in-coming orders and advise Merchandise and/or Warehouse Manager of errors and questions and assist in resolutions when appropriate.</div>
</li>
</ul></div><div><ul><li><div>Ensure that information from related ordering and receiving forms are processed according to company standards and are correctly entered into the stock Management System.</div>
</li>
</ul></div><div><ul><li><div>Update information in the Management System as needed and produce appropriate reports.</div>
</li>
</ul></div><div><ul><li><div>Stocks, dates, rotates, and checks temperature of product</div></li></ul><br>
</div>
<div></div><div><div>Minimum Qualifications, Knowledge, Skills, and Work Environment:</div>
</div>
<div><ul><li><div>Requires a minimum of 0-1 year of warehousing experience</div>
</li>
</ul></div><div><ul><li><div>Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers</div>
</li>
</ul></div><div><ul><li><div>Requires the ability to lift and/or move up to 40 lbs</div>
</li>
</ul></div><div><ul><li><div>Requires the ability to bend, twist, and stand to perform normal job functions</div>
</li>
<li>Requires 2 years minimum of driving experience and a valid State Driver&rsquo;s License</li>
</ul>
</div><div>Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (&ldquo;the Company&rdquo;), is an equal opportunity employer. It is the Company&rsquo;s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as &ldquo;protected characteristics&rdquo;).</div><br>
</div></div></div></div><p><br>
<b>Nearest Major Market: </b>Seattle</p></div>

The Home Depot

<div><p><b>Position Purpose:
</b></p><p>Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The SASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, they will become familiar with Manager on Duty responsibilities and gain insight into overseeing the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers (ASMs), Home Services, and Pro business partners, they will learn to develop and implement strategies that boost sales, enhance customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the SASM-IT training period, which will be up to 6 weeks, you will be learning to execute SASM key responsibilities.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li><p>
50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales &amp; profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.</p></li><li><p>
15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.</p></li><li><p>
15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.</p></li><li><p>
10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP&rsquo;s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.</p></li><li><p>
10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.</p></li></ul><p></p><p><b>
Direct Manager/Direct Reports:
</b></p><ul><li><p>This Position typically reports to Store Manager</p></li><li><p>
This Position has 0 direct reports.</p></li></ul><p></p><p><b>
Travel Requirements</b>:</p><ul><li><p>
Typically requires overnight travel less than 5% of the time.</p></li></ul><p></p><p><b>
Physical Requirements:
</b></p><ul><li><p>Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).</p></li></ul><p></p><p><b>
Working Conditions:
</b></p><ul><li><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</p></li></ul><p></p><p><b>
Minimum Qualifications:
</b></p><ul><li><p>Must be eighteen years of age or older.</p></li><li><p>
Must be legally permitted to work in the United States.</p></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Demonstrated ability to collaborate and work effectively with cross-functional teams</p></li></ul><p></p><p><b>
Minimum Education:</b></p><ul><li><p>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</p></li></ul><p></p><p><b>
Preferred Education:</b></p><ul><li><p>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</p></li></ul><p></p><p><b>
Minimum Years of Work Experience</b>:</p><ul><li><p>
3</p></li></ul><p></p><p><b>
Preferred Years of Work Experience:
</b></p><ul><li><p>No additional years of experience</p></li></ul><p></p><p><b>
Minimum Leadership Experience</b>:</p><ul><li><p>
1+ year of previous leadership experience</p></li></ul><p></p><p><b>
Preferred Leadership Experience:
</b></p><ul><li><p>2+ years of previous leadership experience</p></li></ul><p></p><p><b>
Certifications:
</b></p><ul><li><p>None</p></li></ul><p></p><p><b>
Competencies:
</b></p><ul><li><p>Action Oriented</p></li><li><p>
Collaborates</p></li><li><p>
Customer Focus</p></li><li><p>
Drives Results</p></li><li><p>
Resourcefulness</p></li></ul></div>

Specialty Assistant Store Manager In Training

Ogletree Deakins

<div>Position Summary:
<div>
Our Seattle, WA office is looking for a Practice Assistant to join our growing firm. On a day-to-day basis, works under the direction of attorneys and paralegals to whom the Practice Assistant is assigned. Under general supervision, supports the delivery of quality legal services to clients by providing secretarial and administrative assistance to attorneys, performing complex and specialized secretarial and clerical tasks, and working collaboratively and cooperatively with others in a team-oriented environment. This position supports multiple attorneys as primary assignments and also provides back-up secretarial assistance to other attorneys as assigned. May also provide back-up to receptionist as necessary, depending on size of office.</div>
Essential Functions:
<ul><li>Preparing Documents: Using word processing and document management software, the Practice Assistant prepares and processes correspondence and memoranda as well as complex legal documents according to the requirements set by each practice group. Independently composes and drafts routine cover letters and documents. Proofreads documents and checks for appropriate formatting, spelling and grammar. Prepares revisions and redlines documents as directed. Prepares documents for e-filing as required.</li><li>
Processes Mail: Reviews and routes incoming mail and fax communications. Prepares and processes outgoing mail and faxes, arranging for specialized mail or messenger services as required. Ensures that all attachments, exhibits and enclosures are included.</li><li>
Maintains Calendar: Maintains and updates the calendars for assigned attorneys, including meetings, appointments, due dates, and client-related activities.</li><li>
Maintains Files: Maintains paper and electronic files in compliance with internal policies. Performs routine filing and retrieves files as needed. Maintains chronological files and administrative files for assigned attorneys.</li><li>
Timekeeping: Prepares time entries for assigned attorneys and submits in a timely manner. Prepares expense reimbursement and disbursement requests. Prepares billing letters and coordinates client billing matters with the Billing Department in Greenville.</li><li>
General Administrative Support: Prepares and processes new matter documents. Receives and screens phone calls and takes message as required. Receives and directs clients and visitors. Coordinates travel arrangements, prepares itineraries, and prepares travel expense reports. Schedules meetings and arranges for conference rooms and meals. Communicates effectively and professionally with clients and with others in the Firm. Is proactive in anticipating the business needs of the assigned attorneys; plans ahead and meets deadlines.<ul><li>
The Practice Assistant may be responsible for additional administrative assistance and may, on occasion:<ul><li>
Assist with mentoring new office staff</li><li>
Assist with piloting new software</li></ul></li></ul></li></ul>
Requirements:
<ul><li>4+ years of experience as a practice assistant or legal secretary</li><li>
Knowledge of legal terminology, legal documents and legal processes</li><li>
Accurate typing of at least 70 words per minute</li><li>
Strong computer proficiency in the use of MS Office, document management, time entry, e-filing and database software</li><li>
Excellent communication skills, written and verbal</li><li>
Understanding of correct grammar, spelling and punctuation</li><li>
Strong proofreading skills</li><li>
Superior organizational skills including filing, calendaring, and proofreading</li><li>
Time management skills and ability to work independently as well as with a team</li><li>
Regular predictable attendance</li></ul><div><i>
Please note, we are not working with outside recruiters for this position.</i>
</div>Benefits:
<div>
In accordance with the Washington Equal Pay and Opportunities act, the expected salary range for this Washington position is between $59,000 and $89,000. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position qualifies for the benefits below.</div><div></div><div><br>
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental &amp; Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.</div>
Contact Information:
<div>
If you have questions, please e-mail Brooklyn Butler at brooklyn.butler@ogletree.com with &quot;Practice Assistant &ndash; Seattle&quot; in the subject line. Please note, applications submitted via e-mail will not be considered.</div>
Firm Overview:
<div>
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Best Law Firms&reg; has named Ogletree Deakins a &ldquo;Law Firm of the Year&rdquo; for 14 consecutive years. In the 2025 edition, the publication named Ogletree Deakins its &ldquo;Law Firm of the Year&rdquo; in the Litigation &ndash; Labor and Employment category. Ogletree Deakins has more than 1,100 attorneys located in 60 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.</div><div>
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments.</div><div>
Equal Opportunity Employer.</div></div>

Practice Assistant

Strong Marine Painting Services LLC

<p><b>Job Summary</b><br/>We are seeking a dynamic and highly organized Administrative Assistant/Secretary to join our team. This vital role involves providing comprehensive administrative support to ensure the smooth operation of our office environment. The ideal candidate will be proactive, detail-oriented, and possess excellent communication skills, both bilingual and monolingual candidates are encouraged to apply.</p><p><b>Responsibilities</b></p><ul><li>Greet visitors and manage the front desk with friendly, professional phone etiquette, ensuring a positive first impression.</li><li>Operate multi-line phone systems efficiently, directing calls accurately and taking detailed messages when necessary.</li><li>Perform data entry, filing, and document proofreading to maintain accurate records and ensure high-quality correspondence.</li><li>Assist with office management duties such as supply ordering, maintaining organized filing systems, and overseeing general administrative operations.</li><li>Provide exceptional customer service by supporting clients, vendors, and internal teams with professionalism and responsiveness.</li><li>Handle clerical tasks such as typing reports, managing email correspondence, and supporting personal assistant functions as needed.</li></ul><p><b>Experience</b></p><ul><li>Prior office experience in administrative or clerical roles is required; experience in medical or dental reception is a plus.</li><li>Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.</li><li>Excellent communication skills in both English and bilingual (additional languages are advantageous).</li><li>Proven ability to handle customer support scenarios with patience and professionalism.</li><li>Experience in calendar management, proofreading documents for accuracy, and managing office supplies is highly desirable.</li></ul><p>Join us to be part of a supportive team that values your organizational talents and dedication!</p><p>Pay: $25.22 - $30.37 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Administrative Assistant/Secretary

<div><p><b>Position Purpose:
</b></p><p>Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul><p></p><p><b>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul><p></p><p><b>
Travel Requirements:</b></p><ul><li>
No travel required</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul><p></p><p><b>
Working Conditions:
</b></p><ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul><p></p><p><b>
Minimum Education:
</b></p><ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p></p><p><b>
Preferred Education:
</b></p><ul><li>No additional education</li></ul><p></p><p><b>
Minimum Years of Work Experience:</b></p><ul><li>
2 + years of previous related work experience</li></ul><p></p><p><b>
Preferred Years of Work Experience:
</b></p><ul><li>No additional years of experience</li></ul><p></p><p><b>
Minimum Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Preferred Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Certifications:</b></p><ul><li>
None</li></ul><p></p><p><b>
Competencies:
</b></p><ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div><p></p>

Operations Experience Manager

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