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assistant guest relations manager

Anantara

<div><b>Company Description</b><p><br>
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.</p><p>
Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.</p><p>
Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.</p><b><br>
Job Description</b><p><br>
In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.</p><ul><li>
Assist in managing guest inquiries, requests, and complaints in a timely and professional manner</li><li>
Support the Front desk team in coordinating guest services and activities</li><li>
Oversee check-in and check-out processes, ensuring smooth and efficient operations</li><li>
Collaborate with other departments to fulfill guest needs and resolve issues</li><li>
Train and mentor guest relations staff to maintain high service standards</li><li>
Assist in creating and implementing guest satisfaction initiatives</li><li>
Monitor and analyze guest feedback to identify areas for improvement</li><li>
Participate in special events and VIP guest arrangements</li><li>
Ensure compliance with hotel policies and local regulations</li><li>
Assist in managing the guest relations budget and resources</li></ul><br>
<b>
Qualifications</b><ul><li><br>
College diploma in hotel management or related field</li><li>Previous experience in Front Office or Guest Services</li><li>Good Communication skills</li><li>Experience with Front Office Systems</li><li>Good English skills, both written and spoken and Russian is a plus</li></ul></div><p></p>

Assistant Guest Relations Manager

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 <br/>
 <br/>
 <ul>
  <li>
   Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
  </li>
  <li>
   Support the Front desk team in coordinating guest services and activities
  </li>
  <li>
   Oversee check-in and check-out processes, ensuring smooth and efficient operations
  </li>
  <li>
   Collaborate with other departments to fulfill guest needs and resolve issues
  </li>
  <li>
   Train and mentor guest relations staff to maintain high service standards
  </li>
  <li>
   Assist in creating and implementing guest satisfaction initiatives
  </li>
  <li>
   Monitor and analyze guest feedback to identify areas for improvement
  </li>
  <li>
   Participate in special events and VIP guest arrangements
  </li>
  <li>
   Ensure compliance with hotel policies and local regulations
  </li>
  <li>
   Assist in managing the guest relations budget and resources
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College diploma in hotel management or related field
  </li>
  <li>
   Previous experience in Front Office or Guest Services
  </li>
  <li>
   Good Communication skills
  </li>
  <li>
   Experience with Front Office Systems
  </li>
  <li>
   Good English skills, both written and spoken and Russian is a plus
  </li>
 </ul>
</div>


Hilton

<div><p>Assistant Human Resources Manager</p><p>
An Assistant Human Resources Manager is responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience while assisting with Human Resources strategy.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As an Assistant Human Resources Manager, you will be responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience. An Assistant Human Resources Manager will also be required to support employee relations and ensure compliance with staff training requirements. Specifically, you will be responsible for performing the following tasks to the highest standards:</p><ul>
<li>Provide and deliver first-class ER services to Human Resources Manager and management team</li>
<li>Assist Human Resources Manager with Human Resources strategy including succession planning processes in individual hotels</li>
<li>Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability</li>
<li>Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out</li>
<li>Help achieve departmental goals</li>
<li>Support the hotel with departmental training requirements</li>
<li>Control costs when possible and assist in meeting hotel/departmental financial targets</li>
<li>Ensure pay reviews/absence monitoring/wage queries are managed in line with company guidelines</li>
<li>Ensure completion of training for hotel security, fire regulations and other health and safety legislation</li>
<li>Work with local organisations and schools to promote the hospitality industry</li>
<li>Assist and resolve team member and management queries</li></ul><b>
What are we looking for?</b><p><br>
An Assistant Human Resources Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in Human Resources</li>
<li>CIPD qualified</li>
<li>Positive attitude</li>
<li>Good communication and people skills</li>
<li>Committed to delivering a high level of customer service, both internally and externally</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure</li>
<li>Ability to work on their own or in teams</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Knowledge of hospitality</li>
<li>IT proficiency</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Assistant Human Resources Manager

Al Sraiya Holding Group

<p>A leading holding group of company is seeking a highly motivated <b>Assistant Restaurant Manager</b> to support daily operations and ensure service excellence.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist the Restaurant Manager in overseeing <b>day-to-day restaurant operations</b>.</li><li>Supervise, train, and motivate staff to deliver outstanding service.</li><li>Handle <b>guest relations</b>, manage complaints, and ensure customer satisfaction.</li><li>Monitor reservations, table rotations, and seating arrangements to optimize efficiency.</li><li>Support recruitment, onboarding, and ongoing training of team members.</li><li>Ensure compliance with <b>hygiene, health &amp; safety, and food safety standards</b>.</li><li>Oversee inventory control, ordering, and stock management.</li><li>Assist in managing <b>cost control, budgeting, and revenue tracking</b>.</li><li>Conduct regular inspections of dining areas and back-of-house operations to maintain standards.</li><li>Coordinate with kitchen and service staff to ensure smooth communication and workflow.</li><li>Enforce company policies and maintain discipline among staff.</li><li>Generate daily reports on operations, sales, and staff performance for management review.</li><li>Support marketing promotions, events, and campaigns to drive customer engagement.</li><li>Step in to manage the restaurant in the absence of the Restaurant Manager.</li></ul><p><b>Requirements &amp; Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field (preferred).</li><li>3&ndash;5 years of proven experience in restaurant or F&amp;B management.</li><li>Strong leadership, organizational, and communication skills.</li><li>Ability to manage a team in a fast-paced environment.</li><li>Customer-oriented mindset with excellent problem-solving skills.</li></ul><p>Job Type: Full-time</p>

Assistant Restaurant Manager

<div><p>Guest Relations Manager</p><p>
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.</p><p><b><br>
What will I be doing?</b><br>
<br>
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Meet, greet and direct Guests who enter the lobby area</li><li>
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li><li>
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li><li>
Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li><li>
Manage, record and resolve promptly Guest or customer complaints</li><li>
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li><li>
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li><li>
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li><li>
Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li><li>
Maintain good communication and work relationships in all hotel areas</li><li>
Maintain staffing levels to meet business demands</li><li>
Attend all Reception meetings and Executive Lounge Meetings</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul><p><b>
What are we looking for?</b><br>
<br>
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous managerial experience in a customer service function</li><li>
An ability to listen and respond to demanding Guest needs</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Flexibility to respond to a variety of different work situations</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in a customer service function or a similar role</li><li>
A passion for delivering an exceptional level of Guest service</li><li>
High level of IT proficiency</li></ul><p><b><br>
What will it be like to work for Hilton?</b></p><p>
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p><p>
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p><p>
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

Guest Relations Manager

The Ned Hotel

<div></div><div><div><div><div><div><div>DOHA</div></div><div><div>
Assistant Housekeeping Manager</div></div><div><div><i>
Full Time</i></div></div><div><div><p>
SALARY RANGE</p><div>
Competitive</div></div></div></div></div></div><p></p><div><div><div><p>
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.</p><p></p><p><b><br>
JOB PURPOSE:</b></p><p>
We are seeking a dynamic and experienced Assistant Housekeeping Manager to support our housekeeping leadership team.</p><p>
This role is ideal for a detail-oriented professional with a background in luxury environments and a passion for delivering exceptional guest experiences.</p><p></p><p><b><br>
RESPONSIBILITIES:</b></p><ul><li>
Support the Housekeeping Manager in overseeing all housekeeping operations across guest rooms, public spaces, and back-of-house.</li><li>
Lead, train, and mentor housekeeping staff to uphold brand standards and service excellence.</li><li>
Conduct inspections and quality checks to ensure pristine presentation.</li><li>
Assist with scheduling, inventory control, and administrative duties.</li><li>
Address guest feedback promptly and professionally.</li><li>
Foster a culture of teamwork, accountability, and continuous improvement.</li></ul><p></p><p><b><br>
QUALIFICATIONS &amp; COMPETENCIES:</b></p><ul><li>
Minimum 2&ndash;3 years of supervisory experience in housekeeping within a luxury hotel or resort.</li><li>
Strong leadership, organizational, and interpersonal skills.</li><li>
Knowledge of cleaning techniques, safety protocols, and sustainability practices.</li><li>
Familiarity with PMS and housekeeping systems.</li><li>
Ability to work flexible schedules, including weekends and holidays.</li></ul><p><b>
</b></p><p><b>WHAT&rsquo;S IN IT FOR YOU?</b></p><ul><li>
One of the most iconic place to be and work</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul><p></p><p><br>
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.</p><p></p><p><br>
Apply today and join us as a Assistant Housekeeping Manager!</p><p></p><p><br>
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</p></div></div></div></div><p></p>

Assistant Housekeeping Manager

Simaisma a Murwab Resort

<ul><li>Assist and co-ordinate the Preventive Maintenance program for guestrooms, public areas, staff areas, safety systems, food and beverage, banquets and other common areas.</li><li>To ensure that after completion of each job the place of work is left in clean condition, with particular emphasis on guest areas.</li><li>To inspect regularly the function and safe operation of all equipments and assist the superiors to implement Preventive Maintenance Program.</li><li>To report to the Chief Engineer and Assistant Engineering Manager all definitions in equipment operation and defects.</li><li>To prepare requisition for material necessary for the job performance of the staff and controls the issue and consumption of such material.</li><li>To monitor implementation of all energy conservation procedures and report any irregularities and noncompliance to the Chief Engineer and Assistant Engineering Manager.</li><li>To check timely completion of maintenance requests paying particular attention to guest related jobs.</li><li>Implements appropriate scheduling and duty roster management to ensure associate on duty at any given time corresponds with expected business volume.</li></ul><p>Job Type: Full-time</p>

General Technician - Maintenance

Explore 977+ Assistant guest relations manager in Mesaieed this January. Find roles across top companies and apply now to boost your career.

977 assistant guest relations manager jobs IN Mesaieed

Assistant Guest Relations Manager

Assistant Guest Relations Manager

Assistant Human Resources Manager

Assistant Restaurant Manager

Guest Relations Manager

Assistant Housekeeping Manager

General Technician - Maintenance