executive assistant

administrative assistant

admin assistant

hr manager

sales manager

assistant manager front office one and only one za abeel

One&Only One Za’abeel

<div></div><div><div>Assistant Manager, Front Office, One and Only One Za'abeel<br>
(19321)</div><br>
<div></div>
<div>At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><br>
<div><br>
Behold the dawn of a new, all-encompassing resort experience in Dubai &ndash; One&amp;Only One Za&rsquo;abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
The Assistant Manager, Front Office at One &amp; Only One Za&rsquo;abeel will be responsible for creating joy for guests through anticipation, creativity, precision, empathy, and warmth, tailoring every aspect of their stay to exceed their expectations. They will assist Front of House Manager in the operations and supervision of all front office departments, including guest services, concierge. They must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team.</div>
<div><b>
Key Duties and Responsibilities</b></div>
<div><b>
Operational</b></div>
<ul>
<li>Supervise and manage front office operations, guest services, concierge.</li>
</ul><ul><li>Monitor all financial transactions, including cash, credit card payments, and other forms of payment.</li>
</ul><ul><li>Monitor the accuracy of guest folios, billing statements, and invoices, correcting any discrepancies as necessary.</li>
</ul><ul><li>Ensure an efficient response in the event of overbooking scenario.</li>
</ul><ul><li>Ensure that all daily arrival V.I.P. rooms, special request rooms, and long-stay guest rooms are pre-blocked-in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.</li>
</ul><ul><li>Actively manage and record guest preferences and communicate with relative departments making sure they are followed up on and inserted in the appropriate systems (ALICE, SAGA, Opera etc.)</li>
</ul><ul><li>From the moment of pre-arrival, to establish strong connections and communication channels with each guest to set the tone for a seamless stay.</li>
</ul><ul><li>Follow up on all guest dissatisfaction from the previous day, make sure all the issues are resolved in an efficient way and the guest is satisfied with the solution offered.</li>
</ul><ul><li>Maintain effective communication channels between each guest and relative departments to ensure guests are well informed and attended. Communication channels include personal and digital tools such as company smartphones (e.g. GMH and WhatsApp Business).</li>
<li>In the event of any guest incidents / inconveniences, attempt to solve each issue and escalate to management when necessary. All guest issues, incidents, and feedback is logged on ALICE within the same day of occurrence.</li>
</ul>
<div><b>Quality</b></div>
<ul>
<li>Promote awareness of the quality and brand standards across the property.</li>
</ul><ul><li>Ensure compliance with the LQA/Forbes Standards.</li>
</ul><ul><li>Ensure that team members deliver the brand promise &ldquo;We create Joy&rdquo;.</li>
</ul><ul><li>Assist in implementation of the Brand Markers, Operational guidelines that define the hotel&rsquo;s image and reputation.</li>
</ul><ul><li>Analyse guest feedback through internal comment, online platforms, ReviewPro tool to improve guest satisfaction.</li>
</ul><ul><li>Ensure full knowledge of guest information regarding the property, the location, local culture, arts, nature, people, what is happening in the area etc.</li>
</ul>
<div><b>Financial</b></div>
<ul>
<li>Manage costs based on key performance indicators while maintaining the brand promise to Guests, ensuring the Front Office operates with the most efficient cost structure possible.</li>
</ul><ul><li>Maximize rooms sales and revenues through upselling and inventory management initiatives.</li>
</ul><ul><li>Minimize the risks of potential financial transaction issues, to control cashiering policies and procedures while providing ongoing coaching and training.</li>
</ul><ul><li>Ensure that all internal and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.</li>
</ul>
<div><b>People Management</b></div>
<ul>
<li>Assist in the recruitment and selection of the front office employees.</li>
</ul><ul><li>Oversee the punctuality and &ldquo;Dress to Impress&rdquo; attitude of the Front Office department employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the departmental standards.</li>
</ul><ul><li>Monitor and test knowledge to identify training needs and organize training sessions.</li>
</ul><ul><li>Manage the team to attract, retain and motivate, develop, empower, coach and council, conduct performance and salary reviews, resolve problems, and provide open communication discipline.</li>
</ul><ul><li>Lead by example, inspire team to create amazing experiences and everlasting memories for the guests.</li>
</ul><ul><li>Give feedback on the results of the Employee engagement survey and ensure that the relevant changes are implemented.</li>
<li>Develop an effective and supportive team environment by listening to and acting on behalf of our guests &amp; colleagues.</li></ul><br>
<div></div>
<div><b>
About You</b></div>
<ul>
<li>Bachelor's degree in hospitality management, business administration, or a related field.</li>
</ul><ul><li>At least 2 years of experience in a front office or guest services management role, in a luxury hotel.</li>
</ul><ul><li>Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks.</li>
</ul><ul><li>Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels.</li>
</ul><ul><li>Proficiency in Opera PMS, ALICE, SAGA would be a plus.</li>
</ul><ul><li>Proficiency in English (oral and written),</li>
</ul><ul><li>Additional language would be a plus.</li>
</ul><ul><li>Knowledge of relevant regulations and laws related to hotel operations.</li>
</ul><ul><li>Ability to work flexible hours, including weekends and holidays.</li></ul><br>
<div></div>
<div>Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Front Office, One and Only One Za'abeel

One&Only Resorts

<div>
 ( 19321 )
 <br/>
 <br/>
 At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.
 <br/>
 <br/>
 Behold the dawn of a new, all-encompassing resort experience in Dubai &ndash; One&amp;Only One Za&rsquo;abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The Assistant Manager, Front Office at One &amp; Only One Za&rsquo;abeel will be responsible for creating joy for guests through anticipation, creativity, precision, empathy, and warmth, tailoring every aspect of their stay to exceed their expectations. They will assist Front of House Manager in the operations and supervision of all front office departments, including guest services, concierge. They must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team.
 <br/>
 <br/>
 <strong>
  Key Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Operational
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise and manage front office operations, guest services, concierge.
  </li>
  <li>
   Monitor all financial transactions, including cash, credit card payments, and other forms of payment.
  </li>
  <li>
   Monitor the accuracy of guest folios, billing statements, and invoices, correcting any discrepancies as necessary.
  </li>
  <li>
   Ensure an efficient response in the event of overbooking scenario.
  </li>
  <li>
   Ensure that all daily arrival V.I.P. rooms, special request rooms, and long-stay guest rooms are pre-blocked-in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
  </li>
  <li>
   Actively manage and record guest preferences and communicate with relative departments making sure they are followed up on and inserted in the appropriate systems (ALICE, SAGA, Opera etc.)
  </li>
  <li>
   From the moment of pre-arrival, to establish strong connections and communication channels with each guest to set the tone for a seamless stay.
  </li>
  <li>
   Follow up on all guest dissatisfaction from the previous day, make sure all the issues are resolved in an efficient way and the guest is satisfied with the solution offered.
  </li>
  <li>
   Maintain effective communication channels between each guest and relative departments to ensure guests are well informed and attended. Communication channels include personal and digital tools such as company smartphones (e.g. GMH and WhatsApp Business).
  </li>
  <li>
   In the event of any guest incidents / inconveniences, attempt to solve each issue and escalate to management when necessary. All guest issues, incidents, and feedback is logged on ALICE within the same day of occurrence.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Quality
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Promote awareness of the quality and brand standards across the property.
  </li>
  <li>
   Ensure compliance with the LQA/Forbes Standards.
  </li>
  <li>
   Ensure that team members deliver the brand promise &ldquo;We create Joy&rdquo;.
  </li>
  <li>
   Assist in implementation of the Brand Markers, Operational guidelines that define the hotel&rsquo;s image and reputation.
  </li>
  <li>
   Analyse guest feedback through internal comment, online platforms, ReviewPro tool to improve guest satisfaction.
  </li>
  <li>
   Ensure full knowledge of guest information regarding the property, the location, local culture, arts, nature, people, what is happening in the area etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Financial
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage costs based on key performance indicators while maintaining the brand promise to Guests, ensuring the Front Office operates with the most efficient cost structure possible.
  </li>
  <li>
   Maximize rooms sales and revenues through upselling and inventory management initiatives.
  </li>
  <li>
   Minimize the risks of potential financial transaction issues, to control cashiering policies and procedures while providing ongoing coaching and training.
  </li>
  <li>
   Ensure that all internal and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in the recruitment and selection of the front office employees.
  </li>
  <li>
   Oversee the punctuality and &ldquo;Dress to Impress&rdquo; attitude of the Front Office department employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the departmental standards.
  </li>
  <li>
   Monitor and test knowledge to identify training needs and organize training sessions.
  </li>
  <li>
   Manage the team to attract, retain and motivate, develop, empower, coach and council, conduct performance and salary reviews, resolve problems, and provide open communication discipline.
  </li>
  <li>
   Lead by example, inspire team to create amazing experiences and everlasting memories for the guests.
  </li>
  <li>
   Give feedback on the results of the Employee engagement survey and ensure that the relevant changes are implemented.
  </li>
  <li>
   Develop an effective and supportive team environment by listening to and acting on behalf of our guests &amp; colleagues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in hospitality management, business administration, or a related field.
  </li>
  <li>
   At least 2 years of experience in a front office or guest services management role, in a luxury hotel.
  </li>
  <li>
   Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks.
  </li>
  <li>
   Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels.
  </li>
  <li>
   Proficiency in Opera PMS, ALICE, SAGA would be a plus.
  </li>
  <li>
   Proficiency in English (oral and written),
  </li>
  <li>
   Additional language would be a plus.
  </li>
  <li>
   Knowledge of relevant regulations and laws related to hotel operations.
  </li>
  <li>
   Ability to work flexible hours, including weekends and holidays.
   <br/>
   <br/>
  </li>
 </ul>
 Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>


Tasleeh Facility Management

<p><b>Assistant Front Office Manager (Male &ndash; Arabic Speaker)</b></p><p>We are seeking a highly motivated and experienced Assistant Front Office Manager to join our hotel team.</p><p><b>Requirements:</b></p><ul><li>Male candidate</li><li>Arabic Speaker (Fluent) , English ( Fluent )</li><li>3&ndash;5 years of experience in hotels (Front Office Department)</li><li>Strong leadership and guest service skills</li></ul><p><b>Salary:</b><br/>AED 3,000 &ndash; 4,000 per month (based on experience)</p><p><b>Job Responsibilities:</b></p><ul><li>Assist in managing daily Front Office operations</li><li>Supervise reception team and ensure smooth shift operations</li><li>Handle guest complaints and ensure high guest satisfaction</li><li>Oversee reservations and room allocations</li><li>Monitor online bookings and OTA platforms</li><li>Ensure proper check-in / check-out procedures</li><li>Coordinate with Housekeeping and other departments</li><li>Prepare daily reports and occupancy updates</li><li>Maintain hotel standards and service quality</li></ul><p><b>Systems &amp; Platforms Required:</b></p><ul><li>Booking.com Extranet</li><li>Expedia Partner Central</li><li>Agoda YCS</li><li>Opera PMS System</li><li>Reservation Management</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p>

Assistant Front Office Manager Arabic Speaker

<div>
 ( 19266 )
 <br/>
 <br/>
 At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.
 <br/>
 <br/>
 Glistening on a private apex of Palm Island, One&amp;Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.
 <br/>
 <br/>
 HR Executive supports the Cluster HR Manager/ Cluster Director of HR in delivering a seamless, professional, and people-focused HR service across the cluster. The role plays a key part in employee engagement, HR administration, and colleague lifecycle processes, ensuring all practices reflect the standards, values, and service excellence of a luxury hospitality brand. The position requires flexibility and close collaboration to support operations across One&amp;Only Royal Mirage and One&amp;Only The Palm, maintaining consistency, efficiency, and exceptional colleague experience always.
 <br/>
 <br/>
 <strong>
  Key Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as a welcoming and professional first point of contact for internal and external stakeholders, handling requests promptly and efficiently.
  </li>
  <li>
   Plan, coordinate, and support colleague engagement initiatives, including events, campaigns, and activities.
  </li>
  <li>
   Assist in programs promoting inclusion, wellbeing, recognition, and collaboration.
  </li>
  <li>
   Act as a liaison for colleagues regarding engagement activities and feedback.
  </li>
  <li>
   Contribute to fostering a positive workplace culture aligned with company values and luxury brand standards.
  </li>
  <li>
   Design and prepare promotional materials for engagement initiatives, including posters, digital flyers, and internal communications.
  </li>
  <li>
   Support workforce administration processes, ensuring accurate and up-to-date employee data.
  </li>
  <li>
   Prepare HR reports, presentations, and documentation as requested by the Cluster HR Manager.
  </li>
  <li>
   Record minutes for weekly HR meetings and follow up on action items where required.
  </li>
  <li>
   Assist with planning and coordination of special events and HR initiatives.
  </li>
  <li>
   Maintain complete, accurate, and confidential colleague files, ensuring compliance with company and legal requirements.
  </li>
  <li>
   Ensure the HR file room is well-organized, secure, and efficiently maintained.
  </li>
  <li>
   Prepare and manage colleague files, ensuring required documentation is complete, including contracts, starter forms, job requisitions, CVs, passports, photographs, and related records.
  </li>
  <li>
   Assist with offboarding processes, including:
  </li>
  <li>
   Issuing colleague ID cards
  </li>
  <li>
   Coordinating exit procedures and clearance forms
  </li>
  <li>
   Liaising with colleagues for final settlement and visa cancellation documentation
  </li>
  <li>
   Coordinating flight bookings for exiting colleagues
  </li>
  <li>
   Prepare employment-related letters such as salary certificates, NOCs, service letters, and salary transfer letters.
  </li>
  <li>
   Prepare invoices, correspondence, memos, reports, and other documents using standard office software.
  </li>
  <li>
   Provide administrative support across HR functions as required.
  </li>
  <li>
   Carry out any additional duties assigned by the Cluster HR Manager or Cluster HR Director.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Experience &amp; Educational Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professional, well-groomed, and presentable always
  </li>
  <li>
   Warm, personable, and service-oriented with a passion for people
  </li>
  <li>
   Strong organizational, communication, and writing skills
  </li>
  <li>
   Advanced administrative capabilities with high attention to detail
  </li>
  <li>
   Proficient in MS Office (Excel, Word, PowerPoint) and OASYS software
  </li>
  <li>
   Bachelor&rsquo;s degree or equivalent qualification
  </li>
  <li>
   Minimum 2&ndash;3 years&rsquo; experience in an administrative role
  </li>
  <li>
   Prior hospitality experience (1&ndash;2 years) preferred, ideally within a luxury hotel environment
   <br/>
   <br/>
  </li>
 </ul>
 Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
</div>


Human Resources Executive

Andaz

<div>
 <strong>
  Organization- Andaz Dubai The Palm
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 As an Assistant Manager Front Office, you are responsible for the efficient running of the department in accordance with Hyatt corporate strategies and brand standards, whilst meeting colleague, guest, and owner expectations. You are expected to effectively manage the day-to-day operation and lead the team resourcefully to achieve departmental goals.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office/Guest Relations in a hotel. Ability to handle stressful situations in a calm, professional manner and exhibit good judgment. Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.
</div>


Assistant Manager-Front Office (Duty Manager)

Accor

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><p><br>
We are seeking an exceptional Night Manager to join our prestigious hotel in Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring outstanding guest experiences and maintaining the highest standards of service excellence.</p><ul><li>
Assist the Room Divisions Manager and Assistant Front Office Manager in overseeing daily front desk operations and guest services</li><li>
Coordinate front desk activities to ensure exceptional customer service and smooth check-in/check-out processes</li><li>
Collaborate with the Room Divisions Manager and Assistant Front Office Manager in recruiting, training, and evaluating front desk team members</li><li>
Foster a positive team dynamic that empowers staff to consistently deliver superior guest service</li><li>
Provide ongoing coaching and support to maintain high operational standards</li><li>
Supervise reservation management, ensuring all special requests are accommodated</li><li>
Monitor guest satisfaction throughout their stay and proactively address any concerns</li><li>
Implement and promote the hotel's loyalty program</li><li>
Work closely with other departments such as Housekeeping, Food &amp; Beverage, and Security to ensure a seamless guest experience</li><li>
Assist in managing budgets and financial targets for the Front Office department</li><li>
Stay updated on local events and attractions to provide knowledgeable recommendations to guests</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Hospitality Management, Hotel Administration, or a related field</li><li>
Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory role in hospitality</li><li>
Exceptional communication and interpersonal skills, with a strong focus on customer service</li><li>
Demonstrated ability to lead, motivate, and develop a team</li><li>
Excellent problem-solving skills and ability to make quick decisions in high-pressure situations</li><li>
Strong attention to detail and superior organizational abilities</li><li>
Proficiency in hotel management software and property management systems</li><li>
In-depth knowledge of hospitality industry standards and best practices</li><li>
Familiarity with local culture, customs, and attractions in Dubai and the UAE</li><li>
Flexibility to work varying shifts, including weekends and holidays</li></ul><br>
<b>
Additional Information</b><p><br>
A wonderful property just 5 minutes away from Dubai Airport &amp; 250 meter from GGICO metro station.</p></div>

Night Manager

Hilton

<div><p>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah</p><p>
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.</p>
<p><b>What will I be doing</b></p>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul><p><b>What are we looking for</b></p>
<p>A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p>
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul><p><b>What will it be like to work for Hilton</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

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Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah